orbitx-core-models 11.178.0 → 11.179.0

package/dist/activity/recorder.d.ts

@@ -1,4 +1,5 @@
 import { ActivityDashboard, IActivityChange } from "../interfaces/activityLog.interface";
+import { clientIp } from "../helpers/requestInfo";
 export type ActivityActor = {
     kind: "ops" | "agent" | "client" | "partner" | "system";
     id?: unknown;
@@ -72,7 +73,6 @@ export interface ActivityRecorderOptions {
     ignore?: RegExp[];
     sessionOf?: (req: Req) => string | undefined;
 }
-export declare function clientIp(req: Req): string | undefined;
+export { clientIp };
 export declare function activityRecorder(options: ActivityRecorderOptions): (req: Req, res: Res, next: () => void) => void;
-export {};
 //# sourceMappingURL=recorder.d.ts.map

package/dist/activity/recorder.d.ts.map

@@ -1 +1 @@
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package/dist/activity/recorder.js

@@ -1,10 +1,12 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
+exports.clientIp = void 0;
 exports.recordActivity = recordActivity;
-exports.clientIp = clientIp;
 exports.activityRecorder = activityRecorder;
 const mongoose_1 = require("mongoose");
 const activityLog_model_1 = require("../models/activityLog.model");
+const requestInfo_1 = require("../helpers/requestInfo");
+Object.defineProperty(exports, "clientIp", { enumerable: true, get: function () { return requestInfo_1.clientIp; } });
 const asId = (v) => (v && mongoose_1.Types.ObjectId.isValid(String(v)) ? new mongoose_1.Types.ObjectId(String(v)) : undefined);
 const clip = (v, n) => (v == null ? undefined : String(v).slice(0, n));
 /** Writes one record. Never throws; a failure is only logged. */
@@ -60,11 +62,6 @@ function humanize(path) {
         .map((p) => p.replace(/[-_]/g, " "))
         .join(" › ");
 }
-function clientIp(req) {
-    var _a, _b, _c;
-    const fwd = String(((_a = req.headers) === null || _a === void 0 ? void 0 : _a["x-forwarded-for"]) || "").split(",")[0].trim();
-    return fwd || ((_b = req.headers) === null || _b === void 0 ? void 0 : _b["x-real-ip"]) || ((_c = req.socket) === null || _c === void 0 ? void 0 : _c.remoteAddress) || undefined;
-}
 function activityRecorder(options) {
     const rules = options.rules.map((r) => ({
         ...r,
@@ -120,7 +117,7 @@ function activityRecorder(options) {
                         record: (_h = rule === null || rule === void 0 ? void 0 : rule.record) === null || _h === void 0 ? void 0 : _h.call(rule, ctx),
                         outcome,
                         sensitive: !!(rule === null || rule === void 0 ? void 0 : rule.sensitive) || outcome !== "success",
-                        ip: clientIp(req),
+                        ip: (0, requestInfo_1.clientIp)(req),
                         userAgent: (_j = req.headers) === null || _j === void 0 ? void 0 : _j["user-agent"],
                         sessionId: (_k = options.sessionOf) === null || _k === void 0 ? void 0 : _k.call(options, req),
                         method,

package/dist/constants/ticketCategories.d.ts

@@ -1,30 +1,43 @@
 /**
- * Single source of truth for the Phase 28 ticket category taxonomy -- imported by the Client and
- * Partner ticket-creation forms, both dashboards' ticket controllers (validation), and Ops's
- * Group "handles these ticket categories" checkbox list, so all four places stay in sync without
- * a real settings-editable admin screen. That screen (add/edit a category without a code
- * release) was asked for in the same Phase 28 batch and is deliberately NOT built here -- it's
- * its own admin CRUD + cache-invalidation feature across three frontends, left for a dedicated
- * pass. This file is the interim single source instead of four separate hardcoded copies.
+ * Single source of truth for the ticket category taxonomy -- the Client and Partner New Ticket
+ * forms, both backends' validation, Ops's ticket screens and Settings, and the routing engine all
+ * read these lists.
  *
- * Old tickets keep whatever legacy category they were filed under (chat-dispute,
- * dashboard-technical-issue, payout-issue, referral-issue, review-submission-issue, other) --
- * see CLIENT_TICKET_CATEGORIES_LEGACY/PARTNER_TICKET_CATEGORIES_LEGACY in ticket.interface.ts.
- * Per the "no remapping" decision, those are shown as Legacy and never migrated.
+ * Oct 2 2026 redesign: categories are named by topic, in the requester's own words, and every
+ * category says which team handles it (`team`; a sub-category can override it). The routing
+ * engine (routing/ticketRouting.ts) sends the ticket to that team:
+ *   billing          -- the Billing Team (Ops logins whose Ticket Team includes Billing)
+ *   scripting        -- the Scripting Team
+ *   account-manager  -- the Company's / Partner's own Account Manager
+ *   general          -- General Support
+ * Sub-categories an Ops admin adds from Settings have no team of their own and use their
+ * category's.
+ *
+ * Old tickets keep whatever category they were filed under; those values are listed below as
+ * Legacy (shown with "(Legacy)", never offered on a new ticket) per the "no remapping" decision.
  */
+import type { TicketTeam } from "../interfaces/ticket.interface";
 export interface TicketSubCategoryOption {
     value: string;
     label: string;
+    /** Overrides the category's team for this one sub-category. */
+    team?: TicketTeam;
 }
 export interface TicketCategoryOption {
     value: string;
     label: string;
+    /** One line shown under the category name on the New Ticket form, in the requester's words. */
+    description?: string;
+    /** Who handles tickets in this category (a sub-category's own team wins). */
+    team?: TicketTeam;
     /** Shown under the category as its own dropdown when present; omitted categories skip it. */
     subCategories?: TicketSubCategoryOption[];
     /** The requester picks their own Chat/Lead ID from their own records (locked, not free text). */
     requiresChatId?: boolean;
-    /** The requester picks their own Invoice ID from their own records. */
+    /** The requester gives an invoice / transaction reference (stored in the ticket's invoiceId). */
     requiresInvoiceId?: boolean;
+    /** The label of that reference field ("Invoice ID" when unset). */
+    referenceLabel?: string;
 }
 export declare const CLIENT_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
 export declare const PARTNER_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
@@ -33,18 +46,26 @@ export declare const PARTNER_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
  * accept and display these so an old ticket can be looked at, filtered and re-triaged. */
 export declare const CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY: TicketCategoryOption[];
 export declare const PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY: TicketCategoryOption[];
-/** Every category value that can appear on any ticket, old or new -- what a Group's
- * "handles these ticket categories" checkbox list offers, so routing can still target a legacy
- * category on an old, not-yet-resolved ticket as well as the new taxonomy. */
+/** Every category value that can appear on any ticket, old or new, each listed once -- what Ops's
+ * category filters and a Group's "handles these ticket categories" checkbox list offer. */
 export declare const ALL_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
 /** Looks a category value up across every list (new + legacy, client + partner) -- for anywhere
- * that just needs the label/shape without caring which dashboard it came from. */
+ * that just needs the label/shape without caring which dashboard it came from. A value both
+ * portals use is defined once, so it reads the same either way. */
 export declare function findTicketCategoryOption(value?: string | null): TicketCategoryOption | undefined;
+/** The category list (current + legacy) for one owner type. */
+export declare function ticketCategoryOptionsFor(ownerType?: "Company" | "Partner" | null): TicketCategoryOption[];
+/** A category as one owner type sees it (falls back to any list for a value it doesn't have). */
+export declare function findTicketCategoryOptionFor(ownerType: "Company" | "Partner" | null | undefined, value?: string | null): TicketCategoryOption | undefined;
+/**
+ * Which team handles a ticket in this category / sub-category: the sub-category's own team, else
+ * the category's, else General Support. Undefined only when there is no category yet (an email
+ * ticket nobody has categorised).
+ */
+export declare function ticketTeamFor(ownerType: "Company" | "Partner" | null | undefined, category?: string | null, subCategory?: string | null): TicketTeam | undefined;
 /**
- * Phase 28's "Category lists kept in settings" admin screen -- the only category values an admin
- * is allowed to touch (their own sub-categories only, never the category itself). Every other
- * category here (invoice-dispute, failed-withdrawal, failed-transfer -- the requiresInvoiceId
- * ones with no subCategories array at all) has no sub-categories to edit in the first place.
+ * The "Category lists kept in settings" admin screen -- the categories whose SUB-categories an
+ * admin can edit (never the category itself). Every current category that has sub-categories.
  */
 export declare const EDITABLE_SUBCATEGORY_KEYS: {
     ownerType: "Company" | "Partner";

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package/dist/constants/ticketCategories.js

@@ -1,26 +1,61 @@
 "use strict";
-/**
- * Single source of truth for the Phase 28 ticket category taxonomy -- imported by the Client and
- * Partner ticket-creation forms, both dashboards' ticket controllers (validation), and Ops's
- * Group "handles these ticket categories" checkbox list, so all four places stay in sync without
- * a real settings-editable admin screen. That screen (add/edit a category without a code
- * release) was asked for in the same Phase 28 batch and is deliberately NOT built here -- it's
- * its own admin CRUD + cache-invalidation feature across three frontends, left for a dedicated
- * pass. This file is the interim single source instead of four separate hardcoded copies.
- *
- * Old tickets keep whatever legacy category they were filed under (chat-dispute,
- * dashboard-technical-issue, payout-issue, referral-issue, review-submission-issue, other) --
- * see CLIENT_TICKET_CATEGORIES_LEGACY/PARTNER_TICKET_CATEGORIES_LEGACY in ticket.interface.ts.
- * Per the "no remapping" decision, those are shown as Legacy and never migrated.
- */
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.EDITABLE_SUBCATEGORY_KEYS = exports.ALL_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = exports.PARTNER_TICKET_CATEGORY_OPTIONS = exports.CLIENT_TICKET_CATEGORY_OPTIONS = void 0;
 exports.findTicketCategoryOption = findTicketCategoryOption;
+exports.ticketCategoryOptionsFor = ticketCategoryOptionsFor;
+exports.findTicketCategoryOptionFor = findTicketCategoryOptionFor;
+exports.ticketTeamFor = ticketTeamFor;
 exports.applySubCategoryOverrides = applySubCategoryOverrides;
+// Categories both portals offer, defined once so a shared value always means the same thing.
+const DASHBOARD_PROBLEM = {
+    value: "dashboard",
+    label: "Dashboard Problem",
+    description: "Something in this dashboard is broken or slow",
+    team: "general",
+    subCategories: [
+        { value: "error", label: "Error or Something Broken" },
+        { value: "slow", label: "Slow or Not Loading" },
+        { value: "other", label: "Other Dashboard Issue" },
+    ],
+};
+const ACCOUNT_AND_LOGIN = {
+    value: "account",
+    label: "Account & Login",
+    description: "Signing in, users, your business details or account security",
+    team: "general",
+    subCategories: [
+        { value: "login", label: "Can't Sign In" },
+        { value: "users-permissions", label: "Users & Permissions" },
+        { value: "business-details", label: "Business Details" },
+        { value: "security", label: "Security / Unauthorized Access" },
+        { value: "other", label: "Other Account Question" },
+    ],
+};
+const SOMETHING_ELSE = {
+    value: "something-else",
+    label: "Something Else",
+    description: "Anything not listed above",
+    team: "general",
+};
 exports.CLIENT_TICKET_CATEGORY_OPTIONS = [
+    {
+        value: "leads",
+        label: "Leads & Lead Form",
+        description: "A lead you didn't get, lead emails, lead details or your lead form",
+        team: "account-manager",
+        subCategories: [
+            { value: "lead-not-received", label: "Lead Not Received" },
+            { value: "lead-emails", label: "Lead Emails Not Arriving" },
+            { value: "lead-details", label: "Wrong or Missing Lead Details" },
+            { value: "lead-form", label: "Lead Form / Lead Fields" },
+            { value: "other", label: "Other Lead Question" },
+        ],
+    },
     {
         value: "dispute-billable-lead",
-        label: "Dispute Billable Lead",
+        label: "Dispute a Lead Charge",
+        description: "You were charged for a lead that shouldn't count",
+        team: "billing",
         requiresChatId: true,
         subCategories: [
             { value: "out-of-service", label: "Out of Service" },
@@ -28,47 +63,144 @@ exports.CLIENT_TICKET_CATEGORY_OPTIONS = [
             { value: "invalid", label: "Invalid" },
         ],
     },
+    {
+        value: "billing",
+        label: "Billing & Payments",
+        description: "Payments, your card, your plan, add-ons or receipts",
+        team: "billing",
+        subCategories: [
+            { value: "payment-failed", label: "Payment Failed / Card Issue" },
+            { value: "plan-change", label: "Plan Change or Cancellation" },
+            { value: "add-ons", label: "Add-ons" },
+            { value: "invoice-question", label: "Invoice or Receipt Question" },
+            { value: "other", label: "Other Billing Question" },
+        ],
+    },
     {
         value: "invoice-dispute",
-        label: "Invoice Dispute",
+        label: "Dispute an Invoice",
+        description: "Something on a specific invoice is wrong",
+        team: "billing",
         requiresInvoiceId: true,
     },
     {
-        value: "technical-support",
-        label: "Technical Support",
+        value: "scripts",
+        label: "Scripts & Chat Answers",
+        description: "What our agents say to your website visitors",
+        team: "scripting",
         subCategories: [
-            { value: "login-access", label: "Login / Access" },
-            { value: "bug-error", label: "Bug / Error" },
-            { value: "performance", label: "Performance / Slowness" },
-            { value: "integration", label: "Integration" },
-            { value: "other", label: "Other" },
+            { value: "wrong-answer", label: "Wrong or Outdated Answer" },
+            { value: "missing-info", label: "Missing Information" },
+            { value: "script-not-followed", label: "Agent Didn't Follow the Script" },
+            { value: "templates", label: "Message Templates" },
+            { value: "other", label: "Other Script Issue" },
         ],
     },
     {
-        value: "account-support",
-        label: "Account Support",
+        value: "widget",
+        label: "Chat Widget & Website",
+        description: "The chat on your website, its look or the exit pop-up",
+        team: "general",
         subCategories: [
-            { value: "billing-invoice", label: "Billing / Invoice" },
-            { value: "profile-settings", label: "Profile / Settings" },
-            { value: "users-permissions", label: "Users & Permissions" },
-            { value: "other", label: "Other" },
+            { value: "widget-not-showing", label: "Widget Not Showing" },
+            { value: "widget-looks-wrong", label: "Widget Looks Wrong" },
+            { value: "chat-not-working", label: "Chat Not Working Properly" },
+            { value: "exit-popup", label: "Exit Pop-up" },
+            { value: "other", label: "Other Widget Issue" },
+        ],
+    },
+    {
+        value: "call-connect",
+        label: "Call Connect & SMS",
+        description: "Calls and text messages to your leads",
+        team: "account-manager",
+        subCategories: [
+            { value: "calls-not-connecting", label: "Calls Not Connecting" },
+            { value: "sms", label: "Text Messages (SMS)" },
+            { value: "settings", label: "Call Connect Settings" },
+            { value: "other", label: "Other Call Connect Question" },
         ],
     },
+    {
+        value: "integrations",
+        label: "Integrations",
+        description: "Your CRM, calendar, retainer signing or Google Analytics",
+        team: "general",
+        subCategories: [
+            { value: "crm", label: "CRM (HubSpot, Salesforce, Zoho)" },
+            { value: "calendar", label: "Calendar / Appointments" },
+            { value: "retainer", label: "Retainer Signing" },
+            { value: "analytics", label: "Google Analytics" },
+            { value: "other", label: "Other Integration" },
+        ],
+    },
+    DASHBOARD_PROBLEM,
+    ACCOUNT_AND_LOGIN,
+    SOMETHING_ELSE,
 ];
 exports.PARTNER_TICKET_CATEGORY_OPTIONS = [
+    {
+        value: "commissions",
+        label: "Commissions & Earnings",
+        description: "Your commission, wallet, monthly report or Stripe payout account",
+        team: "billing",
+        subCategories: [
+            { value: "commission-missing", label: "Commission Missing" },
+            { value: "commission-wrong", label: "Commission Amount Looks Wrong" },
+            { value: "monthly-report", label: "Monthly Report Question" },
+            { value: "payout-account", label: "Payout Account (Stripe)" },
+            { value: "other", label: "Other Earnings Question" },
+        ],
+    },
     {
         value: "failed-withdrawal",
         label: "Failed Withdrawal",
+        description: "Money you withdrew from your wallet didn't arrive",
+        team: "billing",
         requiresInvoiceId: true,
+        referenceLabel: "Transaction ID",
     },
     {
         value: "failed-transfer",
-        label: "Failed Transfer",
+        label: "Failed Commission Payment",
+        description: "A monthly commission payment failed or was reversed",
+        team: "billing",
         requiresInvoiceId: true,
+        referenceLabel: "Reference ID",
+    },
+    {
+        value: "referrals",
+        label: "Referrals & Tier",
+        description: "A referral that wasn't credited, your referral link or your partner tier",
+        team: "account-manager",
+        subCategories: [
+            { value: "referral-not-credited", label: "Referral Not Credited" },
+            { value: "tier", label: "Tier Not Updated" },
+            { value: "referral-link", label: "Referral Link" },
+            { value: "other", label: "Other Referral Question" },
+        ],
     },
+    {
+        value: "reviews",
+        label: "Reviews",
+        description: "Image or video reviews you submitted",
+        team: "account-manager",
+        subCategories: [
+            { value: "submission-problem", label: "Problem Submitting a Review" },
+            { value: "review-rejected", label: "Review Rejected" },
+            { value: "other", label: "Other Review Question" },
+        ],
+    },
+    DASHBOARD_PROBLEM,
+    ACCOUNT_AND_LOGIN,
+    SOMETHING_ELSE,
+];
+// The Phase 28 (Sep 22) categories, retired on Oct 2 -- same lists for both portals.
+const PHASE28_LEGACY = [
     {
         value: "technical-support",
-        label: "Technical Support",
+        label: "Technical Support (Legacy)",
+        team: "general",
         subCategories: [
             { value: "login-access", label: "Login / Access" },
             { value: "bug-error", label: "Bug / Error" },
@@ -79,9 +211,10 @@ exports.PARTNER_TICKET_CATEGORY_OPTIONS = [
     },
     {
         value: "account-support",
-        label: "Account Support",
+        label: "Account Support (Legacy)",
+        team: "general",
         subCategories: [
-            { value: "billing-invoice", label: "Billing / Invoice" },
+            { value: "billing-invoice", label: "Billing / Invoice", team: "billing" },
             { value: "profile-settings", label: "Profile / Settings" },
             { value: "users-permissions", label: "Users & Permissions" },
             { value: "other", label: "Other" },
@@ -92,46 +225,72 @@ exports.PARTNER_TICKET_CATEGORY_OPTIONS = [
  * "create a new ticket" form again. Ops's category dropdowns (triage/reassign) still need to
  * accept and display these so an old ticket can be looked at, filtered and re-triaged. */
 exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = [
-    { value: "chat-dispute", label: "Chat Dispute (Legacy)", requiresChatId: true },
+    { value: "chat-dispute", label: "Chat Dispute (Legacy)", team: "billing", requiresChatId: true },
+    ...PHASE28_LEGACY,
 ];
 exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = [
-    { value: "dashboard-technical-issue", label: "Dashboard / Technical Issue (Legacy)" },
-    { value: "payout-issue", label: "Payout Issue (Legacy)" },
-    { value: "referral-issue", label: "Referral Issue (Legacy)" },
-    { value: "review-submission-issue", label: "Review Submission Error (Legacy)" },
-    { value: "other", label: "Other (Legacy)" },
+    { value: "dashboard-technical-issue", label: "Dashboard / Technical Issue (Legacy)", team: "general" },
+    { value: "payout-issue", label: "Payout Issue (Legacy)", team: "billing" },
+    { value: "referral-issue", label: "Referral Issue (Legacy)", team: "account-manager" },
+    { value: "review-submission-issue", label: "Review Submission Error (Legacy)", team: "account-manager" },
+    { value: "other", label: "Other (Legacy)", team: "general" },
+    ...PHASE28_LEGACY,
 ];
-/** Every category value that can appear on any ticket, old or new -- what a Group's
- * "handles these ticket categories" checkbox list offers, so routing can still target a legacy
- * category on an old, not-yet-resolved ticket as well as the new taxonomy. */
+/** Every category value that can appear on any ticket, old or new, each listed once -- what Ops's
+ * category filters and a Group's "handles these ticket categories" checkbox list offer. */
 exports.ALL_TICKET_CATEGORY_OPTIONS = [
     ...exports.CLIENT_TICKET_CATEGORY_OPTIONS,
     ...exports.PARTNER_TICKET_CATEGORY_OPTIONS,
     ...exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY,
     ...exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY,
-];
+].filter((opt, i, all) => all.findIndex((o) => o.value === opt.value) === i);
 function findOption(list, value) {
     if (!value)
         return undefined;
     return list.find((o) => o.value === value);
 }
 /** Looks a category value up across every list (new + legacy, client + partner) -- for anywhere
- * that just needs the label/shape without caring which dashboard it came from. */
+ * that just needs the label/shape without caring which dashboard it came from. A value both
+ * portals use is defined once, so it reads the same either way. */
 function findTicketCategoryOption(value) {
     return findOption(exports.ALL_TICKET_CATEGORY_OPTIONS, value);
 }
+/** The category list (current + legacy) for one owner type. */
+function ticketCategoryOptionsFor(ownerType) {
+    return ownerType === "Partner"
+        ? [...exports.PARTNER_TICKET_CATEGORY_OPTIONS, ...exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY]
+        : [...exports.CLIENT_TICKET_CATEGORY_OPTIONS, ...exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY];
+}
+/** A category as one owner type sees it (falls back to any list for a value it doesn't have). */
+function findTicketCategoryOptionFor(ownerType, value) {
+    return findOption(ticketCategoryOptionsFor(ownerType), value) || findTicketCategoryOption(value);
+}
+/**
+ * Which team handles a ticket in this category / sub-category: the sub-category's own team, else
+ * the category's, else General Support. Undefined only when there is no category yet (an email
+ * ticket nobody has categorised).
+ */
+function ticketTeamFor(ownerType, category, subCategory) {
+    var _a;
+    if (!category)
+        return undefined;
+    const option = findTicketCategoryOptionFor(ownerType, category);
+    const sub = subCategory ? (_a = option === null || option === void 0 ? void 0 : option.subCategories) === null || _a === void 0 ? void 0 : _a.find((s) => s.value === subCategory) : undefined;
+    return (sub === null || sub === void 0 ? void 0 : sub.team) || (option === null || option === void 0 ? void 0 : option.team) || "general";
+}
 /**
- * Phase 28's "Category lists kept in settings" admin screen -- the only category values an admin
- * is allowed to touch (their own sub-categories only, never the category itself). Every other
- * category here (invoice-dispute, failed-withdrawal, failed-transfer -- the requiresInvoiceId
- * ones with no subCategories array at all) has no sub-categories to edit in the first place.
+ * The "Category lists kept in settings" admin screen -- the categories whose SUB-categories an
+ * admin can edit (never the category itself). Every current category that has sub-categories.
  */
 exports.EDITABLE_SUBCATEGORY_KEYS = [
-    { ownerType: "Company", categoryValue: "dispute-billable-lead" },
-    { ownerType: "Company", categoryValue: "technical-support" },
-    { ownerType: "Company", categoryValue: "account-support" },
-    { ownerType: "Partner", categoryValue: "technical-support" },
-    { ownerType: "Partner", categoryValue: "account-support" },
+    ...exports.CLIENT_TICKET_CATEGORY_OPTIONS.filter((o) => o.subCategories).map((o) => ({
+        ownerType: "Company",
+        categoryValue: o.value,
+    })),
+    ...exports.PARTNER_TICKET_CATEGORY_OPTIONS.filter((o) => o.subCategories).map((o) => ({
+        ownerType: "Partner",
+        categoryValue: o.value,
+    })),
 ];
 /**
  * Merges DB overrides onto the hardcoded defaults -- replaces just a matching category's

package/dist/helpers/emailTemplates.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"emailTemplates.d.ts","sourceRoot":"","sources":["../../src/helpers/emailTemplates.ts"],"names":[],"mappings":"AAAA;;;;GAIG;AAYH,MAAM,MAAM,uBAAuB,GAAG;IACpC,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,IAAI,EAAE;QAAE,KAAK,EAAE,MAAM,CAAC;QAAC,KAAK,EAAE,OAAO,CAAA;KAAE,EAAE,CAAC;IAC1C,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB,CAAC;AAEF,eAAO,MAAM,kBAAkB,GAAI,kEAAkE,uBAAuB,KAAG,MA4H9H,CAAC;AAEF,eAAO,MAAM,kBAAkB,GAAI,MAAM,MAAM,GAAG,MAAM,KAAG,MA2I1D,CAAC"}
+{"version":3,"file":"emailTemplates.d.ts","sourceRoot":"","sources":["../../src/helpers/emailTemplates.ts"],"names":[],"mappings":"AAAA;;;;GAIG;AAYH,MAAM,MAAM,uBAAuB,GAAG;IACpC,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,IAAI,EAAE;QAAE,KAAK,EAAE,MAAM,CAAC;QAAC,KAAK,EAAE,OAAO,CAAA;KAAE,EAAE,CAAC;IAC1C,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,OAAO,CAAC,EAAE,MAAM,CAAC;CAClB,CAAC;AAEF,eAAO,MAAM,kBAAkB,GAAI,kEAAkE,uBAAuB,KAAG,MA4H9H,CAAC;AAEF,eAAO,MAAM,kBAAkB,GAAI,MAAM,MAAM,GAAG,MAAM,KAAG,MA0I1D,CAAC"}

package/dist/helpers/emailTemplates.js

@@ -117,11 +117,11 @@ ${noteHtml}${buttonHtml}
                             </p>
                             <a href="https://www.orbitxpro.com" style="color:#FE5E17;text-decoration:none;font-weight:700;font-size:14px;display:block;margin-bottom:6px;${FONT}">www.orbitxpro.com</a>
                             <p style="font-size:12px;color:#999999;margin:0 0 20px 0;${FONT}">
-                                Questions? Email <a href="mailto:support@orbitxpro.com" style="color:#999999;font-weight:700;text-decoration:none;">support@orbitxpro.com</a>
+                                Questions? Email us at <a href="mailto:support@orbitxpro.com" style="color:#999999;font-weight:700;text-decoration:none;">support@orbitxpro.com</a>.
                             </p>
                             <p style="font-size:11px;color:#999999;line-height:1.6;border-top:1px solid #eeeeee;padding-top:20px;margin:0;${FONT}">
                                 This lead was forwarded through ORBITXPRO. To respond, contact the person who forwarded it; replies to this email aren't monitored.<br>
-                                &copy; 2026 ORBITXPRO Inc. | All rights reserved.
+                                &copy; ${new Date().getFullYear()} ORBITXPRO LLC | All rights reserved.
                             </p>
                         </td>
                     </tr>
@@ -258,11 +258,10 @@ const resetPasswordEmail = (code) => {
                     </div>
                     <a href="https://www.orbitxpro.com" class="website-link">www.orbitxpro.com</a>
                     <div class="support-container">
-                        Didn't request this?
-                        <a href="mailto:support@orbitxpro.com" class="support-link">Contact Customer Support</a>
+                        Didn't request this? Email us at <a href="mailto:support@orbitxpro.com" class="support-link">support@orbitxpro.com</a>.
                     </div>
                     <div class="compliance-text">
-                        © 2026 ORBITXPRO Inc. | Security Notification <br>
+                        © ${new Date().getFullYear()} ORBITXPRO LLC | Security Notification <br>
                         <strong>Please do not reply directly to this email.</strong>
                     </div>
                 </div>

package/dist/helpers/ownTickets.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"ownTickets.d.ts","sourceRoot":"","sources":["../../src/helpers/ownTickets.ts"],"names":[],"mappings":"AAuBA,wBAAgB,0BAA0B,CAAC,EAAE,SAAS,EAAE,eAAe,EAAE,kBAAkB,EAAE,iBAAiB,EAAE,YAAY,EAAE,EAAE;IAC9H,SAAS,EAAE,SAAS,GAAG,SAAS,CAAC;IACjC,eAAe,EAAE,GAAG,EAAE,CAAC;IACvB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,iBAAiB,EAAE,CAAC,KAAK,EAAE,GAAG,EAAE,EAAE,OAAO,EAAE,GAAG,KAAK,OAAO,CAAC,GAAG,EAAE,CAAC,CAAC;IAClE,6EAA6E;IAC7E,YAAY,CAAC,EAAE,CAAC,KAAK,EAAE;QAAE,MAAM,EAAE,GAAG,CAAC;QAAC,MAAM,EAAE,MAAM,CAAC;QAAC,SAAS,EAAE,GAAG,CAAC;QAAC,QAAQ,EAAE,GAAG,CAAC;QAAC,QAAQ,EAAE,GAAG,CAAA;KAAE,KAAK,OAAO,CAAC,GAAG,CAAC,CAAC;CACvH;;;;;;EAwJA"}

package/dist/helpers/ownTickets.js

@@ -55,20 +55,27 @@ function createOwnTicketsController({ ownerType, categoryOptions, fallbackAuthor
             console.error(`[Ticket ${ticket._id}] Failed to write assignment update:`, err.message);
         }
     }
-    // Routes a new ticket the same way Ops's own triage does. Routing is a convenience: an unrouted ticket just waits
-    // for Ops to pick it up.
+    // Routes a new ticket to the team its category belongs to (billing / scripting / the account's Account Manager /
+    // general support -- see routing/ticketRouting.ts). Routing is a convenience: an unrouted ticket just waits for Ops
+    // to pick it up (and its new-ticket alert goes to every Support Manager).
     async function routeNewTicket(ticket) {
         try {
             const routing = await (0, ticketRouting_1.resolveTicketRouting)(ticket);
-            if (!routing.assigneeId && routing.followerIds.length === 0)
-                return;
-            const update = { $push: {} };
+            const update = { $set: {}, $push: {} };
+            if (routing.team)
+                update.$set.team = routing.team;
             if (routing.assigneeId) {
-                update.$set = { assigneeId: routing.assigneeId };
+                update.$set.assigneeId = routing.assigneeId;
                 update.$push.activityLog = { action: "assigned", actorName: "Routing Engine", to: String(routing.assigneeId), createdAt: new Date() };
             }
             if (routing.followerIds.length)
                 update.$push.followerIds = { $each: routing.followerIds };
+            if (!Object.keys(update.$push).length)
+                delete update.$push;
+            if (!Object.keys(update.$set).length)
+                delete update.$set;
+            if (!update.$set && !update.$push)
+                return;
             await TicketModel.updateOne({ _id: ticket._id }, update);
             await notifyAssignee(routing.assigneeId, ticket);
         }