orbitx-core-models 11.142.0 → 11.143.0

package/dist/index.d.ts

@@ -33,6 +33,7 @@ import { Employee } from "./models/employee.model";
 import { CallSession } from "./models/callSession.model";
 import { Request } from "./models/request.model";
 import { Ticket } from "./models/ticket.model";
+import { EmailSenderMap } from "./models/emailSenderMap.model";
 import { Role } from "./models/role.model";
 import { AiSummarySettings } from "./models/aiSummarySettings.model";
 import { AiSummaryUsage } from "./models/aiSummaryUsage.model";
@@ -76,6 +77,7 @@ import { TicketCategoryOption, TicketSubCategoryOption, CLIENT_TICKET_CATEGORY_O
 import { IRole } from "./interfaces/role.interface";
 import { IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength } from "./interfaces/aiSummary.interface";
 import { IUpdate, UpdateDashboard, UpdateAudience, UpdateType } from "./interfaces/update.interface";
+import { IEmailSenderMap } from "./interfaces/emailSenderMap.interface";
 import { TicketRoutingInput, TicketRoutingResult } from "./routing/ticketRouting";
 import { sanitizeTicketForRequester } from "./utils/ticketSanitize";
 import { Dashboard, PermissionNode, DASHBOARDS } from "./permissions/types";
@@ -86,6 +88,6 @@ import { clientTree } from "./permissions/trees/client.tree";
 import { getTree, getAllKeys, getParentKey, getAncestorKeys } from "./permissions/treeUtils";
 import { resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, PermissionSource, ValidationResult } from "./permissions/resolve";
 import { roleSeeds, RoleSeed } from "./permissions/seeds/roles.seed";
-export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, CLIENT_TICKET_CATEGORIES, CLIENT_TICKET_CATEGORIES_LEGACY, PARTNER_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES_LEGACY, CLIENT_TICKET_CATEGORY_OPTIONS, PARTNER_TICKET_CATEGORY_OPTIONS, CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY, PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY, ALL_TICKET_CATEGORY_OPTIONS, findTicketCategoryOption, TICKET_STATUS_CLIENT_VIEW, sanitizeTicketForRequester, Role, AiSummarySettings, AiSummaryUsage, Update, resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
-export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, ITicketMessage, TicketCategory, ClientTicketCategory, ClientTicketCategoryLegacy, PartnerTicketCategory, PartnerTicketCategoryLegacy, TicketCategoryOption, TicketSubCategoryOption, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, TicketRoutingInput, TicketRoutingResult, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
+export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, EmailSenderMap, CLIENT_TICKET_CATEGORIES, CLIENT_TICKET_CATEGORIES_LEGACY, PARTNER_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES_LEGACY, CLIENT_TICKET_CATEGORY_OPTIONS, PARTNER_TICKET_CATEGORY_OPTIONS, CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY, PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY, ALL_TICKET_CATEGORY_OPTIONS, findTicketCategoryOption, TICKET_STATUS_CLIENT_VIEW, sanitizeTicketForRequester, Role, AiSummarySettings, AiSummaryUsage, Update, resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
+export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, ITicketMessage, IEmailSenderMap, TicketCategory, ClientTicketCategory, ClientTicketCategoryLegacy, PartnerTicketCategory, PartnerTicketCategoryLegacy, TicketCategoryOption, TicketSubCategoryOption, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, TicketRoutingInput, TicketRoutingResult, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

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package/dist/index.js

@@ -1,7 +1,7 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.Role = exports.sanitizeTicketForRequester = exports.TICKET_STATUS_CLIENT_VIEW = exports.findTicketCategoryOption = exports.ALL_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = exports.PARTNER_TICKET_CATEGORY_OPTIONS = exports.CLIENT_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORIES_LEGACY = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES_LEGACY = exports.CLIENT_TICKET_CATEGORIES = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
-exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.OPEN_TICKET_STATUSES = exports.pickFromGroup = exports.resolveTicketRouting = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = void 0;
+exports.sanitizeTicketForRequester = exports.TICKET_STATUS_CLIENT_VIEW = exports.findTicketCategoryOption = exports.ALL_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = exports.PARTNER_TICKET_CATEGORY_OPTIONS = exports.CLIENT_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORIES_LEGACY = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES_LEGACY = exports.CLIENT_TICKET_CATEGORIES = exports.EmailSenderMap = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
+exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.OPEN_TICKET_STATUSES = exports.pickFromGroup = exports.resolveTicketRouting = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = exports.Role = void 0;
 // MODELS
 const chat_model_1 = require("./models/chat.model");
 Object.defineProperty(exports, "Chat", { enumerable: true, get: function () { return chat_model_1.Chat; } });
@@ -73,6 +73,8 @@ const request_model_1 = require("./models/request.model");
 Object.defineProperty(exports, "Request", { enumerable: true, get: function () { return request_model_1.Request; } });
 const ticket_model_1 = require("./models/ticket.model");
 Object.defineProperty(exports, "Ticket", { enumerable: true, get: function () { return ticket_model_1.Ticket; } });
+const emailSenderMap_model_1 = require("./models/emailSenderMap.model");
+Object.defineProperty(exports, "EmailSenderMap", { enumerable: true, get: function () { return emailSenderMap_model_1.EmailSenderMap; } });
 const role_model_1 = require("./models/role.model");
 Object.defineProperty(exports, "Role", { enumerable: true, get: function () { return role_model_1.Role; } });
 const aiSummarySettings_model_1 = require("./models/aiSummarySettings.model");

package/dist/interfaces/emailSenderMap.interface.d.ts

@@ -0,0 +1,18 @@
+import { Document, Types } from "mongoose";
+import { TicketOwnerType } from "./ticket.interface";
+/**
+ * Phase 33 (Email Tickets) -- "remember the address for next time." The first time an agent
+ * manually links an unrecognized inbound-email sender to a real Company or Partner (see
+ * ticket.controller.js's linkTicket / the "linked" activity action), that pairing is saved here
+ * so the NEXT email from the same address auto-matches instead of landing in the needs-review
+ * pool again. Deliberately its own small collection rather than a new field on Company/Partner --
+ * one sender can only ever map to one owner, and this keeps the inbound-email matching lookup to
+ * a single indexed query regardless of which side owns it.
+ */
+export interface IEmailSenderMap extends Document {
+    email: string;
+    ownerType: TicketOwnerType;
+    ownerId: Types.ObjectId;
+    createdAt?: Date;
+}
+//# sourceMappingURL=emailSenderMap.interface.d.ts.map

package/dist/interfaces/emailSenderMap.interface.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"emailSenderMap.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/emailSenderMap.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,QAAQ,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAC3C,OAAO,EAAE,eAAe,EAAE,MAAM,oBAAoB,CAAC;AAErD;;;;;;;;GAQG;AACH,MAAM,WAAW,eAAgB,SAAQ,QAAQ;IAC/C,KAAK,EAAE,MAAM,CAAC;IACd,SAAS,EAAE,eAAe,CAAC;IAC3B,OAAO,EAAE,KAAK,CAAC,QAAQ,CAAC;IACxB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}

package/dist/interfaces/emailSenderMap.interface.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/interfaces/ticket.interface.d.ts

@@ -66,7 +66,7 @@ export interface ITicketAttachment {
  */
 export interface ITicketActivityEntry {
     _id?: Types.ObjectId;
-    action: "created" | "status_changed" | "category_changed" | "priority_changed" | "assigned" | "reassigned" | "message_added" | "mentioned";
+    action: "created" | "status_changed" | "category_changed" | "priority_changed" | "assigned" | "reassigned" | "message_added" | "mentioned" | "linked";
     actorId?: Types.ObjectId;
     actorName?: string;
     /** Human-readable before/after for status/category/priority/assignee changes. */
@@ -97,8 +97,12 @@ export interface ITicketMessage {
 }
 export interface ITicket extends Document {
     ticketId: string;
-    ownerType: TicketOwnerType;
-    ownerId: Types.ObjectId;
+    /** Unset only for an email-sourced ticket whose sender couldn't be matched to a real Company or
+     * Partner yet -- it sits in the "needs review" pool until an agent links it (see the `linked`
+     * activity action) or its category/owner become known some other way. Always set for a
+     * dashboard-created ticket. */
+    ownerType?: TicketOwnerType;
+    ownerId?: Types.ObjectId;
     source: TicketSource;
     /** Required when source is "dashboard"; left unset for "email" until an agent triages it. */
     category?: TicketCategory;

package/dist/interfaces/ticket.interface.d.ts.map

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package/dist/models/emailSenderMap.model.d.ts

@@ -0,0 +1,9 @@
+import mongoose from "mongoose";
+import { IEmailSenderMap } from "../interfaces/emailSenderMap.interface";
+export declare const EmailSenderMap: mongoose.Model<IEmailSenderMap, {}, {}, {}, mongoose.Document<unknown, {}, IEmailSenderMap, {}, {}> & IEmailSenderMap & Required<{
+    _id: unknown;
+}> & {
+    __v: number;
+}, any>;
+export default EmailSenderMap;
+//# sourceMappingURL=emailSenderMap.model.d.ts.map

package/dist/models/emailSenderMap.model.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"emailSenderMap.model.d.ts","sourceRoot":"","sources":["../../src/models/emailSenderMap.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,eAAe,EAAE,MAAM,wCAAwC,CAAC;AAWzE,eAAO,MAAM,cAAc;;;;OAA0E,CAAC;AACtG,eAAe,cAAc,CAAC"}

package/dist/models/emailSenderMap.model.js

@@ -0,0 +1,44 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.EmailSenderMap = void 0;
+const mongoose_1 = __importStar(require("mongoose"));
+const emailSenderMapSchema = new mongoose_1.Schema({
+    email: { type: String, required: true, trim: true, lowercase: true, unique: true },
+    ownerType: { type: String, enum: ["Company", "Partner"], required: true },
+    ownerId: { type: mongoose_1.Schema.Types.ObjectId, required: true, refPath: "ownerType" },
+}, { timestamps: { createdAt: true, updatedAt: false } });
+exports.EmailSenderMap = mongoose_1.default.model("EmailSenderMap", emailSenderMapSchema);
+exports.default = exports.EmailSenderMap;

package/dist/models/ticket.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EAIR,MAAM,gCAAgC,CAAC;AAwPxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}
+{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EAIR,MAAM,gCAAgC,CAAC;AAkQxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}

package/dist/models/ticket.model.js

@@ -72,6 +72,7 @@ const ticketActivityEntrySchema = new mongoose_1.Schema({
             "reassigned",
             "message_added",
             "mentioned",
+            "linked",
         ],
         required: true,
     },
@@ -88,16 +89,18 @@ const ticketSchema = new mongoose_1.Schema({
         immutable: true,
         index: true,
     },
+    // Not schema-required -- an email-sourced ticket from an unrecognized sender is saved with
+    // neither set, sitting in the "needs review" pool until an agent links it (or a future match
+    // fills them in automatically). The pre-validate hook below still requires both for a
+    // dashboard-created ticket, where the owner is always known at creation time.
     ownerType: {
         type: String,
         enum: ["Company", "Partner"],
-        required: [true, "Ticket owner type is required"],
         index: true,
     },
     ownerId: {
         type: mongoose_1.Schema.Types.ObjectId,
         refPath: "ownerType",
-        required: [true, "Ticket owner is required"],
         index: true,
     },
     source: {
@@ -220,6 +223,10 @@ const PARTNER_ONLY_CATEGORIES = [
 ];
 ticketSchema.pre("validate", function () {
     if (this.source === "dashboard") {
+        if (!this.ownerType || !this.ownerId) {
+            this.invalidate("ownerType", "A dashboard-created ticket must have a known owner");
+            return;
+        }
         if (!this.category) {
             this.invalidate("category", "Ticket category is required");
             return;
@@ -247,6 +254,9 @@ ticketSchema.pre("validate", function () {
             this.invalidate("invoiceId", "Invoice ID is required");
         }
     }
+    if (this.source === "email" && !this.requesterEmail) {
+        this.invalidate("requesterEmail", "An email-sourced ticket must record the sender's address");
+    }
 });
 ticketSchema.pre("save", async function () {
     if (!this.isNew || this.ticketId)

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "orbitx-core-models",
-  "version": "11.142.0",
+  "version": "11.143.0",
   "description": "Shared Mongoose models and interfaces for OrbitX services",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",