orbitx-core-models 11.140.0 → 11.142.0

package/dist/constants/ticketCategories.d.ts

@@ -0,0 +1,43 @@
+/**
+ * Single source of truth for the Phase 28 ticket category taxonomy -- imported by the Client and
+ * Partner ticket-creation forms, both dashboards' ticket controllers (validation), and Ops's
+ * Group "handles these ticket categories" checkbox list, so all four places stay in sync without
+ * a real settings-editable admin screen. That screen (add/edit a category without a code
+ * release) was asked for in the same Phase 28 batch and is deliberately NOT built here -- it's
+ * its own admin CRUD + cache-invalidation feature across three frontends, left for a dedicated
+ * pass. This file is the interim single source instead of four separate hardcoded copies.
+ *
+ * Old tickets keep whatever legacy category they were filed under (chat-dispute,
+ * dashboard-technical-issue, payout-issue, referral-issue, review-submission-issue, other) --
+ * see CLIENT_TICKET_CATEGORIES_LEGACY/PARTNER_TICKET_CATEGORIES_LEGACY in ticket.interface.ts.
+ * Per the "no remapping" decision, those are shown as Legacy and never migrated.
+ */
+export interface TicketSubCategoryOption {
+    value: string;
+    label: string;
+}
+export interface TicketCategoryOption {
+    value: string;
+    label: string;
+    /** Shown under the category as its own dropdown when present; omitted categories skip it. */
+    subCategories?: TicketSubCategoryOption[];
+    /** The requester picks their own Chat/Lead ID from their own records (locked, not free text). */
+    requiresChatId?: boolean;
+    /** The requester picks their own Invoice ID from their own records. */
+    requiresInvoiceId?: boolean;
+}
+export declare const CLIENT_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
+export declare const PARTNER_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
+/** Old category values, still valid on old tickets, shown as "(Legacy)" and never offered on the
+ * "create a new ticket" form again. Ops's category dropdowns (triage/reassign) still need to
+ * accept and display these so an old ticket can be looked at, filtered and re-triaged. */
+export declare const CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY: TicketCategoryOption[];
+export declare const PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY: TicketCategoryOption[];
+/** Every category value that can appear on any ticket, old or new -- what a Group's
+ * "handles these ticket categories" checkbox list offers, so routing can still target a legacy
+ * category on an old, not-yet-resolved ticket as well as the new taxonomy. */
+export declare const ALL_TICKET_CATEGORY_OPTIONS: TicketCategoryOption[];
+/** Looks a category value up across every list (new + legacy, client + partner) -- for anywhere
+ * that just needs the label/shape without caring which dashboard it came from. */
+export declare function findTicketCategoryOption(value?: string | null): TicketCategoryOption | undefined;
+//# sourceMappingURL=ticketCategories.d.ts.map

package/dist/constants/ticketCategories.d.ts.map

@@ -0,0 +1 @@
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package/dist/constants/ticketCategories.js

@@ -0,0 +1,121 @@
+"use strict";
+/**
+ * Single source of truth for the Phase 28 ticket category taxonomy -- imported by the Client and
+ * Partner ticket-creation forms, both dashboards' ticket controllers (validation), and Ops's
+ * Group "handles these ticket categories" checkbox list, so all four places stay in sync without
+ * a real settings-editable admin screen. That screen (add/edit a category without a code
+ * release) was asked for in the same Phase 28 batch and is deliberately NOT built here -- it's
+ * its own admin CRUD + cache-invalidation feature across three frontends, left for a dedicated
+ * pass. This file is the interim single source instead of four separate hardcoded copies.
+ *
+ * Old tickets keep whatever legacy category they were filed under (chat-dispute,
+ * dashboard-technical-issue, payout-issue, referral-issue, review-submission-issue, other) --
+ * see CLIENT_TICKET_CATEGORIES_LEGACY/PARTNER_TICKET_CATEGORIES_LEGACY in ticket.interface.ts.
+ * Per the "no remapping" decision, those are shown as Legacy and never migrated.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ALL_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = exports.PARTNER_TICKET_CATEGORY_OPTIONS = exports.CLIENT_TICKET_CATEGORY_OPTIONS = void 0;
+exports.findTicketCategoryOption = findTicketCategoryOption;
+exports.CLIENT_TICKET_CATEGORY_OPTIONS = [
+    {
+        value: "dispute-billable-lead",
+        label: "Dispute Billable Lead",
+        requiresChatId: true,
+        subCategories: [
+            { value: "out-of-service", label: "Out of Service" },
+            { value: "out-of-coverage", label: "Out of Coverage" },
+            { value: "invalid", label: "Invalid" },
+        ],
+    },
+    {
+        value: "invoice-dispute",
+        label: "Invoice Dispute",
+        requiresInvoiceId: true,
+    },
+    {
+        value: "technical-support",
+        label: "Technical Support",
+        subCategories: [
+            { value: "login-access", label: "Login / Access" },
+            { value: "bug-error", label: "Bug / Error" },
+            { value: "performance", label: "Performance / Slowness" },
+            { value: "integration", label: "Integration" },
+            { value: "other", label: "Other" },
+        ],
+    },
+    {
+        value: "account-support",
+        label: "Account Support",
+        subCategories: [
+            { value: "billing-invoice", label: "Billing / Invoice" },
+            { value: "profile-settings", label: "Profile / Settings" },
+            { value: "users-permissions", label: "Users & Permissions" },
+            { value: "other", label: "Other" },
+        ],
+    },
+];
+exports.PARTNER_TICKET_CATEGORY_OPTIONS = [
+    {
+        value: "failed-withdrawal",
+        label: "Failed Withdrawal",
+        requiresInvoiceId: true,
+    },
+    {
+        value: "failed-transfer",
+        label: "Failed Transfer",
+        requiresInvoiceId: true,
+    },
+    {
+        value: "technical-support",
+        label: "Technical Support",
+        subCategories: [
+            { value: "login-access", label: "Login / Access" },
+            { value: "bug-error", label: "Bug / Error" },
+            { value: "performance", label: "Performance / Slowness" },
+            { value: "integration", label: "Integration" },
+            { value: "other", label: "Other" },
+        ],
+    },
+    {
+        value: "account-support",
+        label: "Account Support",
+        subCategories: [
+            { value: "billing-invoice", label: "Billing / Invoice" },
+            { value: "profile-settings", label: "Profile / Settings" },
+            { value: "users-permissions", label: "Users & Permissions" },
+            { value: "other", label: "Other" },
+        ],
+    },
+];
+/** Old category values, still valid on old tickets, shown as "(Legacy)" and never offered on the
+ * "create a new ticket" form again. Ops's category dropdowns (triage/reassign) still need to
+ * accept and display these so an old ticket can be looked at, filtered and re-triaged. */
+exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = [
+    { value: "chat-dispute", label: "Chat Dispute (Legacy)", requiresChatId: true },
+];
+exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = [
+    { value: "dashboard-technical-issue", label: "Dashboard / Technical Issue (Legacy)" },
+    { value: "payout-issue", label: "Payout Issue (Legacy)" },
+    { value: "referral-issue", label: "Referral Issue (Legacy)" },
+    { value: "review-submission-issue", label: "Review Submission Error (Legacy)" },
+    { value: "other", label: "Other (Legacy)" },
+];
+/** Every category value that can appear on any ticket, old or new -- what a Group's
+ * "handles these ticket categories" checkbox list offers, so routing can still target a legacy
+ * category on an old, not-yet-resolved ticket as well as the new taxonomy. */
+exports.ALL_TICKET_CATEGORY_OPTIONS = [
+    ...exports.CLIENT_TICKET_CATEGORY_OPTIONS,
+    ...exports.PARTNER_TICKET_CATEGORY_OPTIONS,
+    ...exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY,
+    ...exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY,
+];
+function findOption(list, value) {
+    if (!value)
+        return undefined;
+    return list.find((o) => o.value === value);
+}
+/** Looks a category value up across every list (new + legacy, client + partner) -- for anywhere
+ * that just needs the label/shape without caring which dashboard it came from. */
+function findTicketCategoryOption(value) {
+    return findOption(exports.ALL_TICKET_CATEGORY_OPTIONS, value);
+}

package/dist/index.d.ts

@@ -37,6 +37,7 @@ import { Role } from "./models/role.model";
 import { AiSummarySettings } from "./models/aiSummarySettings.model";
 import { AiSummaryUsage } from "./models/aiSummaryUsage.model";
 import { Update } from "./models/update.model";
+import { resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES } from "./routing/ticketRouting";
 import { IChat } from "./interfaces/chat.interface";
 import { IMacro } from "./interfaces/macro.interface";
 import { IVertical } from "./interfaces/vertical.interface";
@@ -70,10 +71,13 @@ import { ILoginOtp } from "./interfaces/loginOtp.interface";
 import { IEmployee } from "./interfaces/employee.interface";
 import { ICallSession, CallSessionStatus, CallSessionDirection } from "./interfaces/callSession.interface";
 import { IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY } from "./interfaces/request.interface";
-import { ITicket, ITicketAttachment, ITicketActivityEntry, TicketCategory, ClientTicketCategory, PartnerTicketCategory, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, TICKET_STATUS_CLIENT_VIEW, CLIENT_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES } from "./interfaces/ticket.interface";
+import { ITicket, ITicketAttachment, ITicketActivityEntry, ITicketMessage, TicketCategory, ClientTicketCategory, ClientTicketCategoryLegacy, PartnerTicketCategory, PartnerTicketCategoryLegacy, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, TICKET_STATUS_CLIENT_VIEW, CLIENT_TICKET_CATEGORIES, CLIENT_TICKET_CATEGORIES_LEGACY, PARTNER_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES_LEGACY } from "./interfaces/ticket.interface";
+import { TicketCategoryOption, TicketSubCategoryOption, CLIENT_TICKET_CATEGORY_OPTIONS, PARTNER_TICKET_CATEGORY_OPTIONS, CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY, PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY, ALL_TICKET_CATEGORY_OPTIONS, findTicketCategoryOption } from "./constants/ticketCategories";
 import { IRole } from "./interfaces/role.interface";
 import { IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength } from "./interfaces/aiSummary.interface";
 import { IUpdate, UpdateDashboard, UpdateAudience, UpdateType } from "./interfaces/update.interface";
+import { TicketRoutingInput, TicketRoutingResult } from "./routing/ticketRouting";
+import { sanitizeTicketForRequester } from "./utils/ticketSanitize";
 import { Dashboard, PermissionNode, DASHBOARDS } from "./permissions/types";
 import { opsTree } from "./permissions/trees/ops.tree";
 import { employeeTree } from "./permissions/trees/employee.tree";
@@ -82,6 +86,6 @@ import { clientTree } from "./permissions/trees/client.tree";
 import { getTree, getAllKeys, getParentKey, getAncestorKeys } from "./permissions/treeUtils";
 import { resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, PermissionSource, ValidationResult } from "./permissions/resolve";
 import { roleSeeds, RoleSeed } from "./permissions/seeds/roles.seed";
-export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, CLIENT_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES, TICKET_STATUS_CLIENT_VIEW, Role, AiSummarySettings, AiSummaryUsage, Update, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
-export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, TicketCategory, ClientTicketCategory, PartnerTicketCategory, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
+export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, CLIENT_TICKET_CATEGORIES, CLIENT_TICKET_CATEGORIES_LEGACY, PARTNER_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES_LEGACY, CLIENT_TICKET_CATEGORY_OPTIONS, PARTNER_TICKET_CATEGORY_OPTIONS, CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY, PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY, ALL_TICKET_CATEGORY_OPTIONS, findTicketCategoryOption, TICKET_STATUS_CLIENT_VIEW, sanitizeTicketForRequester, Role, AiSummarySettings, AiSummaryUsage, Update, resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
+export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, ITicketMessage, TicketCategory, ClientTicketCategory, ClientTicketCategoryLegacy, PartnerTicketCategory, PartnerTicketCategoryLegacy, TicketCategoryOption, TicketSubCategoryOption, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, TicketRoutingInput, TicketRoutingResult, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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package/dist/index.js

@@ -1,7 +1,7 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = exports.Role = exports.TICKET_STATUS_CLIENT_VIEW = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
-exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = void 0;
+exports.Role = exports.sanitizeTicketForRequester = exports.TICKET_STATUS_CLIENT_VIEW = exports.findTicketCategoryOption = exports.ALL_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY = exports.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY = exports.PARTNER_TICKET_CATEGORY_OPTIONS = exports.CLIENT_TICKET_CATEGORY_OPTIONS = exports.PARTNER_TICKET_CATEGORIES_LEGACY = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES_LEGACY = exports.CLIENT_TICKET_CATEGORIES = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
+exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.OPEN_TICKET_STATUSES = exports.pickFromGroup = exports.resolveTicketRouting = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = void 0;
 // MODELS
 const chat_model_1 = require("./models/chat.model");
 Object.defineProperty(exports, "Chat", { enumerable: true, get: function () { return chat_model_1.Chat; } });
@@ -81,13 +81,28 @@ const aiSummaryUsage_model_1 = require("./models/aiSummaryUsage.model");
 Object.defineProperty(exports, "AiSummaryUsage", { enumerable: true, get: function () { return aiSummaryUsage_model_1.AiSummaryUsage; } });
 const update_model_1 = require("./models/update.model");
 Object.defineProperty(exports, "Update", { enumerable: true, get: function () { return update_model_1.Update; } });
+const ticketRouting_1 = require("./routing/ticketRouting");
+Object.defineProperty(exports, "resolveTicketRouting", { enumerable: true, get: function () { return ticketRouting_1.resolveTicketRouting; } });
+Object.defineProperty(exports, "pickFromGroup", { enumerable: true, get: function () { return ticketRouting_1.pickFromGroup; } });
+Object.defineProperty(exports, "OPEN_TICKET_STATUSES", { enumerable: true, get: function () { return ticketRouting_1.OPEN_TICKET_STATUSES; } });
 const request_interface_1 = require("./interfaces/request.interface");
 Object.defineProperty(exports, "REQUEST_CATEGORIES", { enumerable: true, get: function () { return request_interface_1.REQUEST_CATEGORIES; } });
 Object.defineProperty(exports, "REQUEST_SUBCATEGORIES_BY_CATEGORY", { enumerable: true, get: function () { return request_interface_1.REQUEST_SUBCATEGORIES_BY_CATEGORY; } });
 const ticket_interface_1 = require("./interfaces/ticket.interface");
 Object.defineProperty(exports, "TICKET_STATUS_CLIENT_VIEW", { enumerable: true, get: function () { return ticket_interface_1.TICKET_STATUS_CLIENT_VIEW; } });
 Object.defineProperty(exports, "CLIENT_TICKET_CATEGORIES", { enumerable: true, get: function () { return ticket_interface_1.CLIENT_TICKET_CATEGORIES; } });
+Object.defineProperty(exports, "CLIENT_TICKET_CATEGORIES_LEGACY", { enumerable: true, get: function () { return ticket_interface_1.CLIENT_TICKET_CATEGORIES_LEGACY; } });
 Object.defineProperty(exports, "PARTNER_TICKET_CATEGORIES", { enumerable: true, get: function () { return ticket_interface_1.PARTNER_TICKET_CATEGORIES; } });
+Object.defineProperty(exports, "PARTNER_TICKET_CATEGORIES_LEGACY", { enumerable: true, get: function () { return ticket_interface_1.PARTNER_TICKET_CATEGORIES_LEGACY; } });
+const ticketCategories_1 = require("./constants/ticketCategories");
+Object.defineProperty(exports, "CLIENT_TICKET_CATEGORY_OPTIONS", { enumerable: true, get: function () { return ticketCategories_1.CLIENT_TICKET_CATEGORY_OPTIONS; } });
+Object.defineProperty(exports, "PARTNER_TICKET_CATEGORY_OPTIONS", { enumerable: true, get: function () { return ticketCategories_1.PARTNER_TICKET_CATEGORY_OPTIONS; } });
+Object.defineProperty(exports, "CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY", { enumerable: true, get: function () { return ticketCategories_1.CLIENT_TICKET_CATEGORY_OPTIONS_LEGACY; } });
+Object.defineProperty(exports, "PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY", { enumerable: true, get: function () { return ticketCategories_1.PARTNER_TICKET_CATEGORY_OPTIONS_LEGACY; } });
+Object.defineProperty(exports, "ALL_TICKET_CATEGORY_OPTIONS", { enumerable: true, get: function () { return ticketCategories_1.ALL_TICKET_CATEGORY_OPTIONS; } });
+Object.defineProperty(exports, "findTicketCategoryOption", { enumerable: true, get: function () { return ticketCategories_1.findTicketCategoryOption; } });
+const ticketSanitize_1 = require("./utils/ticketSanitize");
+Object.defineProperty(exports, "sanitizeTicketForRequester", { enumerable: true, get: function () { return ticketSanitize_1.sanitizeTicketForRequester; } });
 // PERMISSIONS
 const types_1 = require("./permissions/types");
 Object.defineProperty(exports, "DASHBOARDS", { enumerable: true, get: function () { return types_1.DASHBOARDS; } });

package/dist/interfaces/ticket.interface.d.ts

@@ -7,18 +7,32 @@ import { Document, Types } from "mongoose";
  * A ticket in this category just gives Ops a place to see the report and
  * manually open the real Dispute tool once they've identified the invoice
  * line item. Revisit auto-linking as a later phase.
+ *
+ * 2026-09-22 Phase 28 taxonomy pass: "chat-dispute" is retired from the
+ * creation form (folded into "dispute-billable-lead", which now carries its
+ * own sub-category) and "technical-support"/"account-support" are new. Old
+ * tickets already filed under "chat-dispute" or any legacy value are left
+ * alone and shown as Legacy -- see CLIENT_TICKET_CATEGORIES_LEGACY below --
+ * per the "no remapping" decision.
  */
-export type ClientTicketCategory = "dispute-billable-lead" | "chat-dispute" | "invoice-dispute";
+export type ClientTicketCategory = "dispute-billable-lead" | "invoice-dispute" | "technical-support" | "account-support";
+export type ClientTicketCategoryLegacy = "chat-dispute";
 /**
  * Partner Dashboard's categories -- a partner has no leads/invoices of their
- * own to dispute (that's the Client side); their issues are about the
- * dashboard itself, their payouts, their referrals, or reporting a review
- * they couldn't submit.
+ * own to dispute (that's the Client side); their issues are about a failed
+ * payout, a failed transfer, the dashboard itself, or their own account.
+ *
+ * 2026-09-22 Phase 28 taxonomy pass: replaces the old
+ * dashboard-technical-issue/payout-issue/referral-issue/review-submission-issue/other
+ * list (kept below as PARTNER_TICKET_CATEGORIES_LEGACY, same "no remapping" decision).
  */
-export type PartnerTicketCategory = "dashboard-technical-issue" | "payout-issue" | "referral-issue" | "review-submission-issue" | "other";
-export type TicketCategory = ClientTicketCategory | PartnerTicketCategory;
+export type PartnerTicketCategory = "failed-withdrawal" | "failed-transfer" | "technical-support" | "account-support";
+export type PartnerTicketCategoryLegacy = "dashboard-technical-issue" | "payout-issue" | "referral-issue" | "review-submission-issue" | "other";
+export type TicketCategory = ClientTicketCategory | ClientTicketCategoryLegacy | PartnerTicketCategory | PartnerTicketCategoryLegacy;
 export declare const CLIENT_TICKET_CATEGORIES: ClientTicketCategory[];
+export declare const CLIENT_TICKET_CATEGORIES_LEGACY: ClientTicketCategoryLegacy[];
 export declare const PARTNER_TICKET_CATEGORIES: PartnerTicketCategory[];
+export declare const PARTNER_TICKET_CATEGORIES_LEGACY: PartnerTicketCategoryLegacy[];
 /** Who this ticket belongs to -- Company (Client Dashboard) or Partner. */
 export type TicketOwnerType = "Company" | "Partner";
 /**
@@ -73,6 +87,12 @@ export interface ITicketMessage {
     authorName?: string;
     body: string;
     isInternal: boolean;
+    /** Files attached to this specific reply -- separate from the ticket-level `attachments`
+     * captured at creation. Client/partner-authored messages can carry these too. */
+    attachments?: ITicketAttachment[];
+    /** Ops Users @mentioned in an internal note (never set on a client-visible reply). Each one
+     * gets a live Update and the ticket's activityLog gets a matching "mentioned" entry. */
+    mentionedUserIds?: Types.ObjectId[];
     createdAt: Date;
 }
 export interface ITicket extends Document {
@@ -82,11 +102,21 @@ export interface ITicket extends Document {
     source: TicketSource;
     /** Required when source is "dashboard"; left unset for "email" until an agent triages it. */
     category?: TicketCategory;
+    /** The category's own sub-reason, e.g. dispute-billable-lead's Out of Service/Out of
+     * Coverage/Invalid, or technical-support's/account-support's issue type. See
+     * TICKET_CATEGORY_OPTIONS in constants/ticketCategories.ts for the valid list per category --
+     * not every category has sub-categories, so this is left unset for those. */
+    subCategory?: string;
     /** Client dashboard, dispute-billable-lead / chat-dispute only */
     disputeReason?: string;
     /** Client dashboard, dispute-billable-lead / chat-dispute only */
     chatId?: string;
-    /** Client dashboard, invoice-dispute only -- free-text reference, matches the UI's free-text field */
+    /** The lead this ticket disputes, when raised from the client's own Lead record (locked, not
+     * free text) -- distinct from the free-text `chatId` display field. See raiseDispute in
+     * client-backend's dispute.service.js. */
+    leadId?: Types.ObjectId;
+    /** Client dashboard invoice-dispute, and Partner dashboard failed-withdrawal/failed-transfer
+     * where it applies -- free-text reference, matches the UI's free-text/picker field. */
     invoiceId?: string;
     description?: string;
     attachments: ITicketAttachment[];

package/dist/interfaces/ticket.interface.d.ts.map

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package/dist/interfaces/ticket.interface.js

@@ -1,12 +1,20 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TICKET_STATUS_CLIENT_VIEW = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES = void 0;
+exports.TICKET_STATUS_CLIENT_VIEW = exports.PARTNER_TICKET_CATEGORIES_LEGACY = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES_LEGACY = exports.CLIENT_TICKET_CATEGORIES = void 0;
 exports.CLIENT_TICKET_CATEGORIES = [
     "dispute-billable-lead",
-    "chat-dispute",
     "invoice-dispute",
+    "technical-support",
+    "account-support",
 ];
+exports.CLIENT_TICKET_CATEGORIES_LEGACY = ["chat-dispute"];
 exports.PARTNER_TICKET_CATEGORIES = [
+    "failed-withdrawal",
+    "failed-transfer",
+    "technical-support",
+    "account-support",
+];
+exports.PARTNER_TICKET_CATEGORIES_LEGACY = [
     "dashboard-technical-issue",
     "payout-issue",
     "referral-issue",

package/dist/models/ticket.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EAIR,MAAM,gCAAgC,CAAC;AAuNxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}
+{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EAIR,MAAM,gCAAgC,CAAC;AAwPxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}

package/dist/models/ticket.model.js

@@ -49,6 +49,15 @@ const ticketMessageSchema = new mongoose_1.Schema({
     authorName: { type: String, trim: true },
     body: { type: String, required: true, trim: true, maxlength: 5000 },
     isInternal: { type: Boolean, default: false },
+    attachments: {
+        type: [ticketAttachmentSchema],
+        default: [],
+    },
+    mentionedUserIds: {
+        type: [mongoose_1.Schema.Types.ObjectId],
+        ref: "User",
+        default: [],
+    },
     createdAt: { type: Date, default: Date.now },
 }, { _id: true });
 const ticketActivityEntrySchema = new mongoose_1.Schema({
@@ -100,9 +109,18 @@ const ticketSchema = new mongoose_1.Schema({
     category: {
         type: String,
         enum: [
+            // Client -- current taxonomy
             "dispute-billable-lead",
-            "chat-dispute",
             "invoice-dispute",
+            "technical-support",
+            "account-support",
+            // Client -- legacy, kept valid for old tickets only (never offered on new-ticket forms)
+            "chat-dispute",
+            // Partner -- current taxonomy
+            "failed-withdrawal",
+            "failed-transfer",
+            // "technical-support"/"account-support" above are shared with Client
+            // Partner -- legacy, kept valid for old tickets only
             "dashboard-technical-issue",
             "payout-issue",
             "referral-issue",
@@ -111,8 +129,10 @@ const ticketSchema = new mongoose_1.Schema({
         ],
         index: true,
     },
+    subCategory: { type: String, trim: true, maxlength: 100 },
     disputeReason: { type: String, trim: true, maxlength: 150 },
     chatId: { type: String, trim: true, maxlength: 150 },
+    leadId: { type: mongoose_1.Schema.Types.ObjectId, ref: "Lead" },
     invoiceId: { type: String, trim: true, maxlength: 150 },
     description: {
         type: String,
@@ -177,8 +197,21 @@ const ticketSchema = new mongoose_1.Schema({
     toJSON: { virtuals: true },
     toObject: { virtuals: true },
 });
-const CLIENT_ONLY_CATEGORIES = ["dispute-billable-lead", "chat-dispute", "invoice-dispute"];
+// "technical-support"/"account-support" are shared category values, valid on both dashboards --
+// deliberately listed in both arrays below rather than pulled out, so each array alone still
+// reads as "every category this ownerType may use."
+const CLIENT_ONLY_CATEGORIES = [
+    "dispute-billable-lead",
+    "chat-dispute",
+    "invoice-dispute",
+    "technical-support",
+    "account-support",
+];
 const PARTNER_ONLY_CATEGORIES = [
+    "failed-withdrawal",
+    "failed-transfer",
+    "technical-support",
+    "account-support",
     "dashboard-technical-issue",
     "payout-issue",
     "referral-issue",

package/dist/routing/ticketRouting.d.ts

@@ -0,0 +1,15 @@
+import { Types } from "mongoose";
+import { TicketOwnerType, TicketCategory } from "../interfaces/ticket.interface";
+export declare const OPEN_TICKET_STATUSES: readonly ["open", "in_progress", "awaiting_client", "awaiting_internal"];
+export interface TicketRoutingInput {
+    ownerType: TicketOwnerType;
+    ownerId: Types.ObjectId | string;
+    category?: TicketCategory;
+}
+export interface TicketRoutingResult {
+    assigneeId?: Types.ObjectId;
+    followerIds: Types.ObjectId[];
+}
+export declare function pickFromGroup(groupId: Types.ObjectId | string): Promise<Types.ObjectId | undefined>;
+export declare function resolveTicketRouting(ticket: TicketRoutingInput): Promise<TicketRoutingResult>;
+//# sourceMappingURL=ticketRouting.d.ts.map

package/dist/routing/ticketRouting.d.ts.map

@@ -0,0 +1 @@
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package/dist/routing/ticketRouting.js

@@ -0,0 +1,88 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.OPEN_TICKET_STATUSES = void 0;
+exports.pickFromGroup = pickFromGroup;
+exports.resolveTicketRouting = resolveTicketRouting;
+const company_model_1 = require("../models/company.model");
+const partner_model_1 = require("../models/partner.model");
+const group_model_1 = require("../models/group.model");
+const user_model_1 = require("../models/user.model");
+const ticket_model_1 = require("../models/ticket.model");
+// Resolves who a ticket should go to, per the support-desk plan's ordered routing rules --
+// implemented as far as the real category taxonomy currently allows (a richer category list --
+// Technical Support, Account Support and their sub-options -- is still "Planned", so the "Account
+// Support goes straight to the Account Manager" rule can't be expressed yet; it becomes a one-line
+// addition here once that taxonomy exists).
+//
+// Order:
+//   1. The ticket owner's own Group (Company.groupId), if active -- e.g. a "Law" group.
+//   2. A Group that handles this ticket's category (Group.handlesTicketCategories), if active.
+//   3. Otherwise unassigned -- left for the pool, a team lead notices it in "Unassigned" (Phase 28).
+// Whoever gets picked is the User in that group's membership (User.groupIds) with the fewest
+// currently-open tickets, among those still under their own maxOpenTickets. A Company's own
+// Account Manager is always added as a follower, whoever ends up assigned.
+//
+// Shared by every backend that creates or re-triages a Ticket (Ops, Client, Partner) so all three
+// apply the exact same rule instead of three copies drifting apart -- Ops's own
+// `POST /:id/auto-assign` and its triage-time re-route inside `updateTicket` both call this too.
+exports.OPEN_TICKET_STATUSES = [
+    "open",
+    "in_progress",
+    "awaiting_client",
+    "awaiting_internal",
+];
+async function pickFromGroup(groupId) {
+    var _a;
+    const members = await user_model_1.User.find({ groupIds: groupId, lockedOut: { $ne: true } })
+        .select("_id maxOpenTickets")
+        .lean();
+    if (members.length === 0)
+        return undefined;
+    const counts = await ticket_model_1.Ticket.aggregate([
+        {
+            $match: {
+                assigneeId: { $in: members.map((m) => m._id) },
+                status: { $in: exports.OPEN_TICKET_STATUSES },
+            },
+        },
+        { $group: { _id: "$assigneeId", count: { $sum: 1 } } },
+    ]);
+    const openByUser = new Map(counts.map((c) => [String(c._id), c.count]));
+    const eligible = members
+        .map((m) => {
+        var _a;
+        return ({
+            id: m._id,
+            open: openByUser.get(String(m._id)) || 0,
+            limit: (_a = m.maxOpenTickets) !== null && _a !== void 0 ? _a : 15,
+        });
+    })
+        .filter((m) => m.open < m.limit)
+        .sort((a, b) => a.open - b.open);
+    return (_a = eligible[0]) === null || _a === void 0 ? void 0 : _a.id;
+}
+async function resolveTicketRouting(ticket) {
+    const followerIds = [];
+    let assigneeId;
+    // `any` here deliberately -- Company and Partner are two distinct Mongoose models with
+    // differently-typed findById overloads that TS can't unify through a variable holding either.
+    const Owner = ticket.ownerType === "Partner" ? partner_model_1.Partner : company_model_1.Company;
+    const owner = await Owner.findById(ticket.ownerId).select("groupId accountManager").lean();
+    if (owner === null || owner === void 0 ? void 0 : owner.accountManager)
+        followerIds.push(owner.accountManager);
+    // Rule 1: the owner's own group (Company only today -- Partner has no groupId field yet).
+    if (ticket.ownerType === "Company" && (owner === null || owner === void 0 ? void 0 : owner.groupId)) {
+        const group = await group_model_1.Group.findOne({ _id: owner.groupId, isActive: true }).select("_id").lean();
+        if (group)
+            assigneeId = await pickFromGroup(group._id);
+    }
+    // Rule 2: a group that specifically handles this ticket's category.
+    if (!assigneeId && ticket.category) {
+        const team = await group_model_1.Group.findOne({ isActive: true, handlesTicketCategories: ticket.category })
+            .select("_id")
+            .lean();
+        if (team)
+            assigneeId = await pickFromGroup(team._id);
+    }
+    return { assigneeId, followerIds };
+}

package/dist/utils/ticketSanitize.d.ts

@@ -0,0 +1,18 @@
+import { ITicket, ITicketMessage } from "../interfaces/ticket.interface";
+/**
+ * The single place that decides what a Client/Partner Dashboard is allowed to see about their
+ * own ticket. Used by client-backend's and partner-dashboard-backend's ticket controllers on
+ * every response that includes a ticket -- previously each backend only filtered internal
+ * messages (isInternal) and still returned the whole rest of the document as-is, which leaked
+ * Ops-internal fields the requester was never meant to see: activityLog (reassignment history
+ * and internal actor names), followerIds/assigneeId (raw Ops User references), and priority (an
+ * internal triage signal, not something a requester should read into). None of that is exposed
+ * anywhere in either dashboard's own UI today, but the raw API response carried it regardless --
+ * open to anyone opening devtools. This is a plain object mutation (works on both a Mongoose
+ * document's `.toObject()`/`.lean()` result and a plain object), not a defensive copy -- callers
+ * that still need the untouched ticket for their own internal use should sanitize a clone.
+ */
+export declare function sanitizeTicketForRequester<T extends Partial<ITicket> & {
+    messages?: ITicketMessage[];
+}>(ticket: T | null | undefined): T | null | undefined;
+//# sourceMappingURL=ticketSanitize.d.ts.map

package/dist/utils/ticketSanitize.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticketSanitize.d.ts","sourceRoot":"","sources":["../../src/utils/ticketSanitize.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,OAAO,EAAE,cAAc,EAAE,MAAM,gCAAgC,CAAC;AAEzE;;;;;;;;;;;;GAYG;AACH,wBAAgB,0BAA0B,CAAC,CAAC,SAAS,OAAO,CAAC,OAAO,CAAC,GAAG;IAAE,QAAQ,CAAC,EAAE,cAAc,EAAE,CAAA;CAAE,EACrG,MAAM,EAAE,CAAC,GAAG,IAAI,GAAG,SAAS,GAC3B,CAAC,GAAG,IAAI,GAAG,SAAS,CAkBtB"}

package/dist/utils/ticketSanitize.js

@@ -0,0 +1,33 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.sanitizeTicketForRequester = sanitizeTicketForRequester;
+/**
+ * The single place that decides what a Client/Partner Dashboard is allowed to see about their
+ * own ticket. Used by client-backend's and partner-dashboard-backend's ticket controllers on
+ * every response that includes a ticket -- previously each backend only filtered internal
+ * messages (isInternal) and still returned the whole rest of the document as-is, which leaked
+ * Ops-internal fields the requester was never meant to see: activityLog (reassignment history
+ * and internal actor names), followerIds/assigneeId (raw Ops User references), and priority (an
+ * internal triage signal, not something a requester should read into). None of that is exposed
+ * anywhere in either dashboard's own UI today, but the raw API response carried it regardless --
+ * open to anyone opening devtools. This is a plain object mutation (works on both a Mongoose
+ * document's `.toObject()`/`.lean()` result and a plain object), not a defensive copy -- callers
+ * that still need the untouched ticket for their own internal use should sanitize a clone.
+ */
+function sanitizeTicketForRequester(ticket) {
+    if (!ticket)
+        return ticket;
+    if (Array.isArray(ticket.messages)) {
+        ticket.messages = ticket.messages
+            .filter((m) => !m.isInternal)
+            .map((m) => {
+            const { mentionedUserIds, ...rest } = m;
+            return rest;
+        });
+    }
+    delete ticket.activityLog;
+    delete ticket.followerIds;
+    delete ticket.assigneeId;
+    delete ticket.priority;
+    return ticket;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "orbitx-core-models",
-  "version": "11.140.0",
+  "version": "11.142.0",
   "description": "Shared Mongoose models and interfaces for OrbitX services",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",