orbitx-core-models 11.139.0 → 11.141.0

package/dist/index.d.ts

@@ -37,6 +37,7 @@ import { Role } from "./models/role.model";
 import { AiSummarySettings } from "./models/aiSummarySettings.model";
 import { AiSummaryUsage } from "./models/aiSummaryUsage.model";
 import { Update } from "./models/update.model";
+import { resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES } from "./routing/ticketRouting";
 import { IChat } from "./interfaces/chat.interface";
 import { IMacro } from "./interfaces/macro.interface";
 import { IVertical } from "./interfaces/vertical.interface";
@@ -74,6 +75,7 @@ import { ITicket, ITicketAttachment, ITicketActivityEntry, TicketCategory, Clien
 import { IRole } from "./interfaces/role.interface";
 import { IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength } from "./interfaces/aiSummary.interface";
 import { IUpdate, UpdateDashboard, UpdateAudience, UpdateType } from "./interfaces/update.interface";
+import { TicketRoutingInput, TicketRoutingResult } from "./routing/ticketRouting";
 import { Dashboard, PermissionNode, DASHBOARDS } from "./permissions/types";
 import { opsTree } from "./permissions/trees/ops.tree";
 import { employeeTree } from "./permissions/trees/employee.tree";
@@ -82,6 +84,6 @@ import { clientTree } from "./permissions/trees/client.tree";
 import { getTree, getAllKeys, getParentKey, getAncestorKeys } from "./permissions/treeUtils";
 import { resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, PermissionSource, ValidationResult } from "./permissions/resolve";
 import { roleSeeds, RoleSeed } from "./permissions/seeds/roles.seed";
-export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, CLIENT_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES, TICKET_STATUS_CLIENT_VIEW, Role, AiSummarySettings, AiSummaryUsage, Update, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
-export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, TicketCategory, ClientTicketCategory, PartnerTicketCategory, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
+export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Coupon, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, REQUEST_CATEGORIES, REQUEST_SUBCATEGORIES_BY_CATEGORY, Ticket, CLIENT_TICKET_CATEGORIES, PARTNER_TICKET_CATEGORIES, TICKET_STATUS_CLIENT_VIEW, Role, AiSummarySettings, AiSummaryUsage, Update, resolveTicketRouting, pickFromGroup, OPEN_TICKET_STATUSES, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
+export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IReviewStatusHistoryEntry, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, ICoupon, CouponDiscountType, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestMessage, IRequestActivityEntry, RequestCategory, RequestStatus, ITicket, ITicketAttachment, ITicketActivityEntry, TicketCategory, ClientTicketCategory, PartnerTicketCategory, TicketOwnerType, TicketSource, TicketStatus, TicketPriority, IRole, IAiSummarySettings, IAiSummaryExample, IAiSummaryUsage, AiSummaryLength, IUpdate, UpdateDashboard, UpdateAudience, UpdateType, TicketRoutingInput, TicketRoutingResult, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../src/index.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,eAAe,EAAE,MAAM,gCAAgC,CAAC;AACjE,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AACrD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,UAAU,EAAE,MAAM,2BAA2B,CAAC;AACvD,OAAO,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAC3D,OAAO,EAAE,mBAAmB,EAAE,MAAM,oCAAoC,CAAC;AACzE,OAAO,EAAE,KAAK,EAAE,MAAM,uBAAuB,CAAC;AAC9C,OAAO,EAAE,UAAU,EAAE,MAAM,6BAA6B,CAAC;AACzD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAC3D,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,UAAU,EAAE,MAAM,2BAA2B,CAAC;AACvD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AACrE,OAAO,EAAE,cAAc,EAAE,MAAM,+BAA+B,CAAC;AAC/D,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAG/C,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,QAAQ,EAAE,eAAe,EAAE,aAAa,EAAE,MAAM,gCAAgC,CAAC;AAC1F,OAAO,EAAE,gBAAgB,EAAE,oBAAoB,EAAE,WAAW,EAAE,WAAW,EAAE,MAAM,wCAAwC,CAAC;AAC1H,OAAO,EAAE,OAAO,EAAE,yBAAyB,EAAE,MAAM,+BAA+B,CAAC;AACnF,OAAO,EAAE,OAAO,EAAE,MAAM,+BAA+B,CAAC;AACxD,OAAO,EAAE,UAAU,EAAE,MAAM,kCAAkC,CAAC;AAC9D,OAAO,EAAE,YAAY,EAAE,MAAM,oCAAoC,CAAC;AAClE,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,WAAW,EAAE,MAAM,mCAAmC,CAAC;AAChE,OAAO,EAAE,aAAa,EAAE,MAAM,qCAAqC,CAAC;AACpE,OAAO,EAAE,oBAAoB,EAAE,MAAM,4CAA4C,CAAC;AAClF,OAAO,EAAE,MAAM,EAAE,MAAM,+BAA+B,CAAC;AACvD,OAAO,EAAE,WAAW,EAAE,MAAM,qCAAqC,CAAC;AAClE,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,aAAa,EAAE,MAAM,qCAAqC,CAAC;AACpE,OAAO,EAAE,OAAO,EAAE,kBAAkB,EAAE,MAAM,+BAA+B,CAAC;AAC5E,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,WAAW,EAAE,MAAM,mCAAmC,CAAC;AAChE,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,YAAY,EAAE,MAAM,oCAAoC,CAAC;AAClE,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,oBAAoB,EAAE,MAAM,oCAAoC,CAAC;AAC3G,OAAO,EACL,QAAQ,EACR,kBAAkB,EAClB,eAAe,EACf,qBAAqB,EACrB,eAAe,EACf,aAAa,EACb,kBAAkB,EAClB,iCAAiC,EAClC,MAAM,gCAAgC,CAAC;AACxC,OAAO,EACL,OAAO,EACP,iBAAiB,EACjB,oBAAoB,EACpB,cAAc,EACd,oBAAoB,EACpB,qBAAqB,EACrB,eAAe,EACf,YAAY,EACZ,YAAY,EACZ,cAAc,EACd,yBAAyB,EACzB,wBAAwB,EACxB,yBAAyB,EAC1B,MAAM,+BAA+B,CAAC;AACvC,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,kBAAkB,EAAE,iBAAiB,EAAE,eAAe,EAAE,eAAe,EAAE,MAAM,kCAAkC,CAAC;AAC3H,OAAO,EAAE,OAAO,EAAE,eAAe,EAAE,cAAc,EAAE,UAAU,EAAE,MAAM,+BAA+B,CAAC;AAGrG,OAAO,EAAE,SAAS,EAAE,cAAc,EAAE,UAAU,EAAE,MAAM,qBAAqB,CAAC;AAC5E,OAAO,EAAE,OAAO,EAAE,MAAM,8BAA8B,CAAC;AACvD,OAAO,EAAE,YAAY,EAAE,MAAM,mCAAmC,CAAC;AACjE,OAAO,EAAE,WAAW,EAAE,MAAM,kCAAkC,CAAC;AAC/D,OAAO,EAAE,UAAU,EAAE,MAAM,iCAAiC,CAAC;AAC7D,OAAO,EAAE,OAAO,EAAE,UAAU,EAAE,YAAY,EAAE,eAAe,EAAE,MAAM,yBAAyB,CAAC;AAC7F,OAAO,EACL,2BAA2B,EAC3B,aAAa,EACb,mBAAmB,EACnB,iBAAiB,EACjB,iBAAiB,EACjB,gBAAgB,EAChB,gBAAgB,EACjB,MAAM,uBAAuB,CAAC;AAC/B,OAAO,EAAE,SAAS,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAErE,OAAO,EACL,IAAI,EACJ,OAAO,EACP,IAAI,EACJ,QAAQ,EACR,KAAK,EACL,OAAO,EACP,OAAO,EACP,eAAe,EACf,MAAM,EACN,MAAM,EACN,SAAS,EACT,WAAW,EACX,IAAI,EACJ,UAAU,EACV,YAAY,EACZ,mBAAmB,EACnB,OAAO,EACP,IAAI,EACJ,UAAU,EACV,KAAK,EACL,YAAY,EACZ,MAAM,EACN,OAAO,EACP,KAAK,EACL,KAAK,EACL,UAAU,EACV,OAAO,EACP,WAAW,EACX,OAAO,EACP,QAAQ,EACR,OAAO,EACP,QAAQ,EACR,WAAW,EACX,OAAO,EACP,kBAAkB,EAClB,iCAAiC,EACjC,MAAM,EACN,wBAAwB,EACxB,yBAAyB,EACzB,yBAAyB,EACzB,IAAI,EACJ,iBAAiB,EACjB,cAAc,EACd,MAAM,EACN,OAAO,EACP,YAAY,EACZ,WAAW,EACX,UAAU,EACV,UAAU,EACV,OAAO,EACP,UAAU,EACV,YAAY,EACZ,eAAe,EACf,2BAA2B,EAC3B,aAAa,EACb,mBAAmB,EACnB,iBAAiB,EACjB,iBAAiB,EACjB,SAAS,GACV,CAAC;AACF,YAAY,EACV,KAAK,EACL,QAAQ,EACR,KAAK,EACL,SAAS,EACT,MAAM,EACN,QAAQ,EACR,QAAQ,EACR,eAAe,EACf,aAAa,EACb,gBAAgB,EAChB,oBAAoB,EACpB,WAAW,EACX,WAAW,EACX,OAAO,EACP,yBAAyB,EACzB,OAAO,EACP,UAAU,EACV,YAAY,EACZ,KAAK,EACL,WAAW,EACX,aAAa,EACb,oBAAoB,EACpB,QAAQ,EACR,KAAK,EACL,WAAW,EACX,MAAM,EACN,aAAa,EACb,OAAO,EACP,kBAAkB,EAClB,QAAQ,EACR,MAAM,EACN,MAAM,EACN,WAAW,EACX,QAAQ,EACR,YAAY,EACZ,QAAQ,EACR,SAAS,EACT,SAAS,EACT,YAAY,EACZ,iBAAiB,EACjB,oBAAoB,EACpB,QAAQ,EACR,kBAAkB,EAClB,eAAe,EACf,qBAAqB,EACrB,eAAe,EACf,aAAa,EACb,OAAO,EACP,iBAAiB,EACjB,oBAAoB,EACpB,cAAc,EACd,oBAAoB,EACpB,qBAAqB,EACrB,eAAe,EACf,YAAY,EACZ,YAAY,EACZ,cAAc,EACd,KAAK,EACL,kBAAkB,EAClB,iBAAiB,EACjB,eAAe,EACf,eAAe,EACf,OAAO,EACP,eAAe,EACf,cAAc,EACd,UAAU,EACV,SAAS,EACT,cAAc,EACd,gBAAgB,EAChB,gBAAgB,EAChB,QAAQ,GACT,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../src/index.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,eAAe,EAAE,MAAM,gCAAgC,CAAC;AACjE,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AACrD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,UAAU,EAAE,MAAM,2BAA2B,CAAC;AACvD,OAAO,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAC3D,OAAO,EAAE,mBAAmB,EAAE,MAAM,oCAAoC,CAAC;AACzE,OAAO,EAAE,KAAK,EAAE,MAAM,uBAAuB,CAAC;AAC9C,OAAO,EAAE,UAAU,EAAE,MAAM,6BAA6B,CAAC;AACzD,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAC3D,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,KAAK,EAAE,MAAM,sBAAsB,CAAC;AAC7C,OAAO,EAAE,UAAU,EAAE,MAAM,2BAA2B,CAAC;AACvD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,QAAQ,EAAE,MAAM,yBAAyB,CAAC;AACnD,OAAO,EAAE,WAAW,EAAE,MAAM,4BAA4B,CAAC;AACzD,OAAO,EAAE,OAAO,EAAE,MAAM,wBAAwB,CAAC;AACjD,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,IAAI,EAAE,MAAM,qBAAqB,CAAC;AAC3C,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AACrE,OAAO,EAAE,cAAc,EAAE,MAAM,+BAA+B,CAAC;AAC/D,OAAO,EAAE,MAAM,EAAE,MAAM,uBAAuB,CAAC;AAC/C,OAAO,EAAE,oBAAoB,EAAE,aAAa,EAAE,oBAAoB,EAAE,MAAM,yBAAyB,CAAC;AAGpG,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,QAAQ,EAAE,eAAe,EAAE,aAAa,EAAE,MAAM,gCAAgC,CAAC;AAC1F,OAAO,EAAE,gBAAgB,EAAE,oBAAoB,EAAE,WAAW,EAAE,WAAW,EAAE,MAAM,wCAAwC,CAAC;AAC1H,OAAO,EAAE,OAAO,EAAE,yBAAyB,EAAE,MAAM,+BAA+B,CAAC;AACnF,OAAO,EAAE,OAAO,EAAE,MAAM,+BAA+B,CAAC;AACxD,OAAO,EAAE,UAAU,EAAE,MAAM,kCAAkC,CAAC;AAC9D,OAAO,EAAE,YAAY,EAAE,MAAM,oCAAoC,CAAC;AAClE,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,WAAW,EAAE,MAAM,mCAAmC,CAAC;AAChE,OAAO,EAAE,aAAa,EAAE,MAAM,qCAAqC,CAAC;AACpE,OAAO,EAAE,oBAAoB,EAAE,MAAM,4CAA4C,CAAC;AAClF,OAAO,EAAE,MAAM,EAAE,MAAM,+BAA+B,CAAC;AACvD,OAAO,EAAE,WAAW,EAAE,MAAM,qCAAqC,CAAC;AAClE,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,aAAa,EAAE,MAAM,qCAAqC,CAAC;AACpE,OAAO,EAAE,OAAO,EAAE,kBAAkB,EAAE,MAAM,+BAA+B,CAAC;AAC5E,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,MAAM,EAAE,MAAM,8BAA8B,CAAC;AACtD,OAAO,EAAE,WAAW,EAAE,MAAM,mCAAmC,CAAC;AAChE,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,YAAY,EAAE,MAAM,oCAAoC,CAAC;AAClE,OAAO,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAC1D,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,SAAS,EAAE,MAAM,iCAAiC,CAAC;AAC5D,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,oBAAoB,EAAE,MAAM,oCAAoC,CAAC;AAC3G,OAAO,EACL,QAAQ,EACR,kBAAkB,EAClB,eAAe,EACf,qBAAqB,EACrB,eAAe,EACf,aAAa,EACb,kBAAkB,EAClB,iCAAiC,EAClC,MAAM,gCAAgC,CAAC;AACxC,OAAO,EACL,OAAO,EACP,iBAAiB,EACjB,oBAAoB,EACpB,cAAc,EACd,oBAAoB,EACpB,qBAAqB,EACrB,eAAe,EACf,YAAY,EACZ,YAAY,EACZ,cAAc,EACd,yBAAyB,EACzB,wBAAwB,EACxB,yBAAyB,EAC1B,MAAM,+BAA+B,CAAC;AACvC,OAAO,EAAE,KAAK,EAAE,MAAM,6BAA6B,CAAC;AACpD,OAAO,EAAE,kBAAkB,EAAE,iBAAiB,EAAE,eAAe,EAAE,eAAe,EAAE,MAAM,kCAAkC,CAAC;AAC3H,OAAO,EAAE,OAAO,EAAE,eAAe,EAAE,cAAc,EAAE,UAAU,EAAE,MAAM,+BAA+B,CAAC;AACrG,OAAO,EAAE,kBAAkB,EAAE,mBAAmB,EAAE,MAAM,yBAAyB,CAAC;AAGlF,OAAO,EAAE,SAAS,EAAE,cAAc,EAAE,UAAU,EAAE,MAAM,qBAAqB,CAAC;AAC5E,OAAO,EAAE,OAAO,EAAE,MAAM,8BAA8B,CAAC;AACvD,OAAO,EAAE,YAAY,EAAE,MAAM,mCAAmC,CAAC;AACjE,OAAO,EAAE,WAAW,EAAE,MAAM,kCAAkC,CAAC;AAC/D,OAAO,EAAE,UAAU,EAAE,MAAM,iCAAiC,CAAC;AAC7D,OAAO,EAAE,OAAO,EAAE,UAAU,EAAE,YAAY,EAAE,eAAe,EAAE,MAAM,yBAAyB,CAAC;AAC7F,OAAO,EACL,2BAA2B,EAC3B,aAAa,EACb,mBAAmB,EACnB,iBAAiB,EACjB,iBAAiB,EACjB,gBAAgB,EAChB,gBAAgB,EACjB,MAAM,uBAAuB,CAAC;AAC/B,OAAO,EAAE,SAAS,EAAE,QAAQ,EAAE,MAAM,gCAAgC,CAAC;AAErE,OAAO,EACL,IAAI,EACJ,OAAO,EACP,IAAI,EACJ,QAAQ,EACR,KAAK,EACL,OAAO,EACP,OAAO,EACP,eAAe,EACf,MAAM,EACN,MAAM,EACN,SAAS,EACT,WAAW,EACX,IAAI,EACJ,UAAU,EACV,YAAY,EACZ,mBAAmB,EACnB,OAAO,EACP,IAAI,EACJ,UAAU,EACV,KAAK,EACL,YAAY,EACZ,MAAM,EACN,OAAO,EACP,KAAK,EACL,KAAK,EACL,UAAU,EACV,OAAO,EACP,WAAW,EACX,OAAO,EACP,QAAQ,EACR,OAAO,EACP,QAAQ,EACR,WAAW,EACX,OAAO,EACP,kBAAkB,EAClB,iCAAiC,EACjC,MAAM,EACN,wBAAwB,EACxB,yBAAyB,EACzB,yBAAyB,EACzB,IAAI,EACJ,iBAAiB,EACjB,cAAc,EACd,MAAM,EACN,oBAAoB,EACpB,aAAa,EACb,oBAAoB,EACpB,OAAO,EACP,YAAY,EACZ,WAAW,EACX,UAAU,EACV,UAAU,EACV,OAAO,EACP,UAAU,EACV,YAAY,EACZ,eAAe,EACf,2BAA2B,EAC3B,aAAa,EACb,mBAAmB,EACnB,iBAAiB,EACjB,iBAAiB,EACjB,SAAS,GACV,CAAC;AACF,YAAY,EACV,KAAK,EACL,QAAQ,EACR,KAAK,EACL,SAAS,EACT,MAAM,EACN,QAAQ,EACR,QAAQ,EACR,eAAe,EACf,aAAa,EACb,gBAAgB,EAChB,oBAAoB,EACpB,WAAW,EACX,WAAW,EACX,OAAO,EACP,yBAAyB,EACzB,OAAO,EACP,UAAU,EACV,YAAY,EACZ,KAAK,EACL,WAAW,EACX,aAAa,EACb,oBAAoB,EACpB,QAAQ,EACR,KAAK,EACL,WAAW,EACX,MAAM,EACN,aAAa,EACb,OAAO,EACP,kBAAkB,EAClB,QAAQ,EACR,MAAM,EACN,MAAM,EACN,WAAW,EACX,QAAQ,EACR,YAAY,EACZ,QAAQ,EACR,SAAS,EACT,SAAS,EACT,YAAY,EACZ,iBAAiB,EACjB,oBAAoB,EACpB,QAAQ,EACR,kBAAkB,EAClB,eAAe,EACf,qBAAqB,EACrB,eAAe,EACf,aAAa,EACb,OAAO,EACP,iBAAiB,EACjB,oBAAoB,EACpB,cAAc,EACd,oBAAoB,EACpB,qBAAqB,EACrB,eAAe,EACf,YAAY,EACZ,YAAY,EACZ,cAAc,EACd,KAAK,EACL,kBAAkB,EAClB,iBAAiB,EACjB,eAAe,EACf,eAAe,EACf,OAAO,EACP,eAAe,EACf,cAAc,EACd,UAAU,EACV,kBAAkB,EAClB,mBAAmB,EACnB,SAAS,EACT,cAAc,EACd,gBAAgB,EAChB,gBAAgB,EAChB,QAAQ,GACT,CAAC"}

package/dist/index.js

@@ -1,7 +1,7 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = exports.Role = exports.TICKET_STATUS_CLIENT_VIEW = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
-exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = void 0;
+exports.partnerTree = exports.employeeTree = exports.opsTree = exports.OPEN_TICKET_STATUSES = exports.pickFromGroup = exports.resolveTicketRouting = exports.Update = exports.AiSummaryUsage = exports.AiSummarySettings = exports.Role = exports.TICKET_STATUS_CLIENT_VIEW = exports.PARTNER_TICKET_CATEGORIES = exports.CLIENT_TICKET_CATEGORIES = exports.Ticket = exports.REQUEST_SUBCATEGORIES_BY_CATEGORY = exports.REQUEST_CATEGORIES = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Coupon = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
+exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = exports.getTree = exports.DASHBOARDS = exports.clientTree = void 0;
 // MODELS
 const chat_model_1 = require("./models/chat.model");
 Object.defineProperty(exports, "Chat", { enumerable: true, get: function () { return chat_model_1.Chat; } });
@@ -81,6 +81,10 @@ const aiSummaryUsage_model_1 = require("./models/aiSummaryUsage.model");
 Object.defineProperty(exports, "AiSummaryUsage", { enumerable: true, get: function () { return aiSummaryUsage_model_1.AiSummaryUsage; } });
 const update_model_1 = require("./models/update.model");
 Object.defineProperty(exports, "Update", { enumerable: true, get: function () { return update_model_1.Update; } });
+const ticketRouting_1 = require("./routing/ticketRouting");
+Object.defineProperty(exports, "resolveTicketRouting", { enumerable: true, get: function () { return ticketRouting_1.resolveTicketRouting; } });
+Object.defineProperty(exports, "pickFromGroup", { enumerable: true, get: function () { return ticketRouting_1.pickFromGroup; } });
+Object.defineProperty(exports, "OPEN_TICKET_STATUSES", { enumerable: true, get: function () { return ticketRouting_1.OPEN_TICKET_STATUSES; } });
 const request_interface_1 = require("./interfaces/request.interface");
 Object.defineProperty(exports, "REQUEST_CATEGORIES", { enumerable: true, get: function () { return request_interface_1.REQUEST_CATEGORIES; } });
 Object.defineProperty(exports, "REQUEST_SUBCATEGORIES_BY_CATEGORY", { enumerable: true, get: function () { return request_interface_1.REQUEST_SUBCATEGORIES_BY_CATEGORY; } });

package/dist/permissions/trees/ops.tree.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ops.tree.d.ts","sourceRoot":"","sources":["../../../src/permissions/trees/ops.tree.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,cAAc,EAAE,MAAM,UAAU,CAAC;AAQ1C,eAAO,MAAM,OAAO,EAAE,cAAc,EAmKnC,CAAC"}
+{"version":3,"file":"ops.tree.d.ts","sourceRoot":"","sources":["../../../src/permissions/trees/ops.tree.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,cAAc,EAAE,MAAM,UAAU,CAAC;AAQ1C,eAAO,MAAM,OAAO,EAAE,cAAc,EAuKnC,CAAC"}

package/dist/permissions/trees/ops.tree.js

@@ -166,7 +166,11 @@ exports.opsTree = [
             { key: "scripts.deleteVertical", label: "Delete Vertical" },
         ],
     },
-    { key: "updates", label: "Updates" },
+    {
+        key: "updates",
+        label: "Updates",
+        children: [{ key: "updates.createAnnouncement", label: "Send Announcement" }],
+    },
     { key: "settings", label: "Settings" },
     // Reserved: feature not yet specified/built. No route is gated on this today.
     { key: "chatFlux", label: "Chat Flux" },

package/dist/routing/ticketRouting.d.ts

@@ -0,0 +1,15 @@
+import { Types } from "mongoose";
+import { TicketOwnerType, TicketCategory } from "../interfaces/ticket.interface";
+export declare const OPEN_TICKET_STATUSES: readonly ["open", "in_progress", "awaiting_client", "awaiting_internal"];
+export interface TicketRoutingInput {
+    ownerType: TicketOwnerType;
+    ownerId: Types.ObjectId | string;
+    category?: TicketCategory;
+}
+export interface TicketRoutingResult {
+    assigneeId?: Types.ObjectId;
+    followerIds: Types.ObjectId[];
+}
+export declare function pickFromGroup(groupId: Types.ObjectId | string): Promise<Types.ObjectId | undefined>;
+export declare function resolveTicketRouting(ticket: TicketRoutingInput): Promise<TicketRoutingResult>;
+//# sourceMappingURL=ticketRouting.d.ts.map

package/dist/routing/ticketRouting.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticketRouting.d.ts","sourceRoot":"","sources":["../../src/routing/ticketRouting.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAMjC,OAAO,EAAE,eAAe,EAAE,cAAc,EAAE,MAAM,gCAAgC,CAAC;AAoBjF,eAAO,MAAM,oBAAoB,0EAKvB,CAAC;AAEX,MAAM,WAAW,kBAAkB;IACjC,SAAS,EAAE,eAAe,CAAC;IAC3B,OAAO,EAAE,KAAK,CAAC,QAAQ,GAAG,MAAM,CAAC;IACjC,QAAQ,CAAC,EAAE,cAAc,CAAC;CAC3B;AAED,MAAM,WAAW,mBAAmB;IAClC,UAAU,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC5B,WAAW,EAAE,KAAK,CAAC,QAAQ,EAAE,CAAC;CAC/B;AAED,wBAAsB,aAAa,CAAC,OAAO,EAAE,KAAK,CAAC,QAAQ,GAAG,MAAM,GAAG,OAAO,CAAC,KAAK,CAAC,QAAQ,GAAG,SAAS,CAAC,CA2BzG;AAED,wBAAsB,oBAAoB,CAAC,MAAM,EAAE,kBAAkB,GAAG,OAAO,CAAC,mBAAmB,CAAC,CA0BnG"}

package/dist/routing/ticketRouting.js

@@ -0,0 +1,88 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.OPEN_TICKET_STATUSES = void 0;
+exports.pickFromGroup = pickFromGroup;
+exports.resolveTicketRouting = resolveTicketRouting;
+const company_model_1 = require("../models/company.model");
+const partner_model_1 = require("../models/partner.model");
+const group_model_1 = require("../models/group.model");
+const user_model_1 = require("../models/user.model");
+const ticket_model_1 = require("../models/ticket.model");
+// Resolves who a ticket should go to, per the support-desk plan's ordered routing rules --
+// implemented as far as the real category taxonomy currently allows (a richer category list --
+// Technical Support, Account Support and their sub-options -- is still "Planned", so the "Account
+// Support goes straight to the Account Manager" rule can't be expressed yet; it becomes a one-line
+// addition here once that taxonomy exists).
+//
+// Order:
+//   1. The ticket owner's own Group (Company.groupId), if active -- e.g. a "Law" group.
+//   2. A Group that handles this ticket's category (Group.handlesTicketCategories), if active.
+//   3. Otherwise unassigned -- left for the pool, a team lead notices it in "Unassigned" (Phase 28).
+// Whoever gets picked is the User in that group's membership (User.groupIds) with the fewest
+// currently-open tickets, among those still under their own maxOpenTickets. A Company's own
+// Account Manager is always added as a follower, whoever ends up assigned.
+//
+// Shared by every backend that creates or re-triages a Ticket (Ops, Client, Partner) so all three
+// apply the exact same rule instead of three copies drifting apart -- Ops's own
+// `POST /:id/auto-assign` and its triage-time re-route inside `updateTicket` both call this too.
+exports.OPEN_TICKET_STATUSES = [
+    "open",
+    "in_progress",
+    "awaiting_client",
+    "awaiting_internal",
+];
+async function pickFromGroup(groupId) {
+    var _a;
+    const members = await user_model_1.User.find({ groupIds: groupId, lockedOut: { $ne: true } })
+        .select("_id maxOpenTickets")
+        .lean();
+    if (members.length === 0)
+        return undefined;
+    const counts = await ticket_model_1.Ticket.aggregate([
+        {
+            $match: {
+                assigneeId: { $in: members.map((m) => m._id) },
+                status: { $in: exports.OPEN_TICKET_STATUSES },
+            },
+        },
+        { $group: { _id: "$assigneeId", count: { $sum: 1 } } },
+    ]);
+    const openByUser = new Map(counts.map((c) => [String(c._id), c.count]));
+    const eligible = members
+        .map((m) => {
+        var _a;
+        return ({
+            id: m._id,
+            open: openByUser.get(String(m._id)) || 0,
+            limit: (_a = m.maxOpenTickets) !== null && _a !== void 0 ? _a : 15,
+        });
+    })
+        .filter((m) => m.open < m.limit)
+        .sort((a, b) => a.open - b.open);
+    return (_a = eligible[0]) === null || _a === void 0 ? void 0 : _a.id;
+}
+async function resolveTicketRouting(ticket) {
+    const followerIds = [];
+    let assigneeId;
+    // `any` here deliberately -- Company and Partner are two distinct Mongoose models with
+    // differently-typed findById overloads that TS can't unify through a variable holding either.
+    const Owner = ticket.ownerType === "Partner" ? partner_model_1.Partner : company_model_1.Company;
+    const owner = await Owner.findById(ticket.ownerId).select("groupId accountManager").lean();
+    if (owner === null || owner === void 0 ? void 0 : owner.accountManager)
+        followerIds.push(owner.accountManager);
+    // Rule 1: the owner's own group (Company only today -- Partner has no groupId field yet).
+    if (ticket.ownerType === "Company" && (owner === null || owner === void 0 ? void 0 : owner.groupId)) {
+        const group = await group_model_1.Group.findOne({ _id: owner.groupId, isActive: true }).select("_id").lean();
+        if (group)
+            assigneeId = await pickFromGroup(group._id);
+    }
+    // Rule 2: a group that specifically handles this ticket's category.
+    if (!assigneeId && ticket.category) {
+        const team = await group_model_1.Group.findOne({ isActive: true, handlesTicketCategories: ticket.category })
+            .select("_id")
+            .lean();
+        if (team)
+            assigneeId = await pickFromGroup(team._id);
+    }
+    return { assigneeId, followerIds };
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "orbitx-core-models",
-  "version": "11.139.0",
+  "version": "11.141.0",
   "description": "Shared Mongoose models and interfaces for OrbitX services",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",