orbitx-core-models 11.103.0 → 11.112.0

package/dist/index.d.ts

@@ -30,6 +30,8 @@ import { LoginOtp } from "./models/loginOtp.model";
 import { Counter } from "./models/counter.model";
 import { Employee } from "./models/employee.model";
 import { CallSession } from "./models/callSession.model";
+import { Request } from "./models/request.model";
+import { Role } from "./models/role.model";
 import { IChat } from "./interfaces/chat.interface";
 import { IMacro } from "./interfaces/macro.interface";
 import { IVertical } from "./interfaces/vertical.interface";
@@ -61,6 +63,16 @@ import { ISession } from "./interfaces/session.interface";
 import { ILoginOtp } from "./interfaces/loginOtp.interface";
 import { IEmployee } from "./interfaces/employee.interface";
 import { ICallSession, CallSessionStatus, CallSessionDirection } from "./interfaces/callSession.interface";
-export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, };
-export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, };
+import { IRequest, IRequestAttachment, IRequestDetails, RequestCategory, RequestStatus } from "./interfaces/request.interface";
+import { IRole } from "./interfaces/role.interface";
+import { Dashboard, PermissionNode, DASHBOARDS } from "./permissions/types";
+import { opsTree } from "./permissions/trees/ops.tree";
+import { employeeTree } from "./permissions/trees/employee.tree";
+import { partnerTree } from "./permissions/trees/partner.tree";
+import { clientTree } from "./permissions/trees/client.tree";
+import { getTree, getAllKeys, getParentKey, getAncestorKeys } from "./permissions/treeUtils";
+import { resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, PermissionSource, ValidationResult } from "./permissions/resolve";
+import { roleSeeds, RoleSeed } from "./permissions/seeds/roles.seed";
+export { Chat, Message, User, Vertical, Macro, Partner, Company, CompanySettings, Review, Wallet, StripeLog, Transaction, Lead, TierConfig, TierProgress, MonthlyTierSnapshot, Product, Plan, PlanOption, Addon, Subscription, Visitor, Group, Agent, LeadLedger, Invoice, LeadDispute, Session, LoginOtp, Counter, Employee, CallSession, Request, Role, opsTree, employeeTree, partnerTree, clientTree, DASHBOARDS, getTree, getAllKeys, getParentKey, getAncestorKeys, resolveEffectivePermissions, hasPermission, validateGrantedKeys, validateExtraKeys, getFullAccessKeys, roleSeeds, };
+export type { IChat, IMessage, IUser, IVertical, IMacro, IPartner, ICompany, IOnboardingStep, ITwilioConfig, ICompanySettings, ICallConnectSettings, ILeadConfig, ILeadFields, IReview, IWallet, IStripeLog, ITransaction, ILead, ITierConfig, ITierProgress, IMonthlyTierSnapshot, IProduct, IPlan, IPlanOption, IAddon, ISubscription, IVisitor, IGroup, IAgent, ILeadLedger, IInvoice, ILeadDispute, ISession, ILoginOtp, IEmployee, ICallSession, CallSessionStatus, CallSessionDirection, IRequest, IRequestAttachment, IRequestDetails, RequestCategory, RequestStatus, IRole, Dashboard, PermissionNode, PermissionSource, ValidationResult, RoleSeed, };
 //# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

@@ -1 +1 @@
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package/dist/index.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
+exports.roleSeeds = exports.getFullAccessKeys = exports.validateExtraKeys = exports.validateGrantedKeys = exports.hasPermission = exports.resolveEffectivePermissions = exports.getAncestorKeys = exports.getParentKey = exports.getAllKeys = exports.getTree = exports.DASHBOARDS = exports.clientTree = exports.partnerTree = exports.employeeTree = exports.opsTree = exports.Role = exports.Request = exports.CallSession = exports.Employee = exports.Counter = exports.LoginOtp = exports.Session = exports.LeadDispute = exports.Invoice = exports.LeadLedger = exports.Agent = exports.Group = exports.Visitor = exports.Subscription = exports.Addon = exports.PlanOption = exports.Plan = exports.Product = exports.MonthlyTierSnapshot = exports.TierProgress = exports.TierConfig = exports.Lead = exports.Transaction = exports.StripeLog = exports.Wallet = exports.Review = exports.CompanySettings = exports.Company = exports.Partner = exports.Macro = exports.Vertical = exports.User = exports.Message = exports.Chat = void 0;
 // MODELS
 const chat_model_1 = require("./models/chat.model");
 Object.defineProperty(exports, "Chat", { enumerable: true, get: function () { return chat_model_1.Chat; } });
@@ -66,3 +66,31 @@ const employee_model_1 = require("./models/employee.model");
 Object.defineProperty(exports, "Employee", { enumerable: true, get: function () { return employee_model_1.Employee; } });
 const callSession_model_1 = require("./models/callSession.model");
 Object.defineProperty(exports, "CallSession", { enumerable: true, get: function () { return callSession_model_1.CallSession; } });
+const request_model_1 = require("./models/request.model");
+Object.defineProperty(exports, "Request", { enumerable: true, get: function () { return request_model_1.Request; } });
+const role_model_1 = require("./models/role.model");
+Object.defineProperty(exports, "Role", { enumerable: true, get: function () { return role_model_1.Role; } });
+// PERMISSIONS
+const types_1 = require("./permissions/types");
+Object.defineProperty(exports, "DASHBOARDS", { enumerable: true, get: function () { return types_1.DASHBOARDS; } });
+const ops_tree_1 = require("./permissions/trees/ops.tree");
+Object.defineProperty(exports, "opsTree", { enumerable: true, get: function () { return ops_tree_1.opsTree; } });
+const employee_tree_1 = require("./permissions/trees/employee.tree");
+Object.defineProperty(exports, "employeeTree", { enumerable: true, get: function () { return employee_tree_1.employeeTree; } });
+const partner_tree_1 = require("./permissions/trees/partner.tree");
+Object.defineProperty(exports, "partnerTree", { enumerable: true, get: function () { return partner_tree_1.partnerTree; } });
+const client_tree_1 = require("./permissions/trees/client.tree");
+Object.defineProperty(exports, "clientTree", { enumerable: true, get: function () { return client_tree_1.clientTree; } });
+const treeUtils_1 = require("./permissions/treeUtils");
+Object.defineProperty(exports, "getTree", { enumerable: true, get: function () { return treeUtils_1.getTree; } });
+Object.defineProperty(exports, "getAllKeys", { enumerable: true, get: function () { return treeUtils_1.getAllKeys; } });
+Object.defineProperty(exports, "getParentKey", { enumerable: true, get: function () { return treeUtils_1.getParentKey; } });
+Object.defineProperty(exports, "getAncestorKeys", { enumerable: true, get: function () { return treeUtils_1.getAncestorKeys; } });
+const resolve_1 = require("./permissions/resolve");
+Object.defineProperty(exports, "resolveEffectivePermissions", { enumerable: true, get: function () { return resolve_1.resolveEffectivePermissions; } });
+Object.defineProperty(exports, "hasPermission", { enumerable: true, get: function () { return resolve_1.hasPermission; } });
+Object.defineProperty(exports, "validateGrantedKeys", { enumerable: true, get: function () { return resolve_1.validateGrantedKeys; } });
+Object.defineProperty(exports, "validateExtraKeys", { enumerable: true, get: function () { return resolve_1.validateExtraKeys; } });
+Object.defineProperty(exports, "getFullAccessKeys", { enumerable: true, get: function () { return resolve_1.getFullAccessKeys; } });
+const roles_seed_1 = require("./permissions/seeds/roles.seed");
+Object.defineProperty(exports, "roleSeeds", { enumerable: true, get: function () { return roles_seed_1.roleSeeds; } });

package/dist/interfaces/agent.interface.d.ts

@@ -1,6 +1,6 @@
 import { Document, Schema } from "mongoose";
 type AgentRole = "agent-chat" | "account-manager" | "admin";
-type CurrentStatus = "online" | "away" | "offline";
+type CurrentStatus = string;
 type PresenceStatus = "available" | "busy";
 export interface IAgent extends Document {
     name: string;
@@ -18,6 +18,11 @@ export interface IAgent extends Document {
     lastLogin?: Date | null;
     lastActiveAt?: Date | null;
     ipAddress?: string | null;
+    roleId?: Schema.Types.ObjectId | null;
+    permissionMode?: "role" | "custom";
+    permissionKeys?: string[];
+    /** Individually-granted extras on top of roleId -- only used in "role" mode. */
+    extraPermissionKeys?: string[];
     createdAt: Date;
     updatedAt: Date;
     comparePassword(input: string): Promise<boolean>;

package/dist/interfaces/agent.interface.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"agent.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/agent.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,QAAQ,EAAE,MAAM,EAAE,MAAM,UAAU,CAAC;AAE5C,KAAK,SAAS,GAAG,YAAY,GAAG,iBAAiB,GAAG,OAAO,CAAC;AAC5D,KAAK,aAAa,GAAG,MAAM,CAAC;AAC5B,KAAK,cAAc,GAAG,WAAW,GAAG,MAAM,CAAC;AAE3C,MAAM,WAAW,MAAO,SAAQ,QAAQ;IACtC,IAAI,EAAE,MAAM,CAAC;IACb,KAAK,EAAE,MAAM,CAAC;IACd,QAAQ,EAAE,MAAM,CAAC;IACjB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,SAAS,CAAC;IAChB,OAAO,CAAC,EAAE,MAAM,CAAC,KAAK,CAAC,QAAQ,GAAG,IAAI,CAAC;IACvC,QAAQ,CAAC,EAAE,MAAM,CAAC,KAAK,CAAC,QAAQ,EAAE,CAAC;IACnC,aAAa,EAAE,aAAa,CAAC;IAC7B,cAAc,EAAE,cAAc,CAAC;IAC/B,WAAW,EAAE,MAAM,CAAC;IACpB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,SAAS,EAAE,OAAO,CAAC;IACnB,SAAS,CAAC,EAAE,IAAI,GAAG,IAAI,CAAC;IACxB,YAAY,CAAC,EAAE,IAAI,GAAG,IAAI,CAAC;IAC3B,SAAS,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAI1B,MAAM,CAAC,EAAE,MAAM,CAAC,KAAK,CAAC,QAAQ,GAAG,IAAI,CAAC;IACtC,cAAc,CAAC,EAAE,MAAM,GAAG,QAAQ,CAAC;IACnC,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,gFAAgF;IAChF,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,SAAS,EAAE,IAAI,CAAC;IAChB,SAAS,EAAE,IAAI,CAAC;IAChB,eAAe,CAAC,KAAK,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACjD,UAAU,EAAE,OAAO,CAAC;CACrB"}

package/dist/interfaces/callSession.interface.d.ts

@@ -14,8 +14,14 @@ export interface ICallSession {
     direction: CallSessionDirection;
     recordingSid?: string;
     recordingUrl?: string;
+    /** Index into the dial queue (callConnectLocations + primary fallback) currently being attempted. */
+    currentLocationIndex?: number;
+    /** Friendly name of the location that actually answered — set when the company leg is answered. */
+    locationName?: string;
     durationSeconds?: number;
     failureReason?: string;
+    /** Timestamp when the post-call recording email was dispatched via SendGrid. */
+    transcriptEmailSentAt?: Date;
     startedAt?: Date;
     connectedAt?: Date;
     endedAt?: Date;

package/dist/interfaces/callSession.interface.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"callSession.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/callSession.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAEjC,MAAM,MAAM,iBAAiB,GACzB,SAAS,GACT,SAAS,GACT,WAAW,GACX,WAAW,GACX,QAAQ,GACR,MAAM,GACN,WAAW,GACX,WAAW,CAAC;AAEhB,MAAM,MAAM,oBAAoB,GAAG,eAAe,GAAG,eAAe,CAAC;AAErE,MAAM,WAAW,YAAY;IAC3B,GAAG,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IAGrB,SAAS,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC1B,MAAM,EAAE,KAAK,CAAC,QAAQ,CAAC;IAGvB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,mBAAmB,EAAE,MAAM,CAAC;IAG5B,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,eAAe,CAAC,EAAE,MAAM,CAAC;IAGzB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,SAAS,EAAE,oBAAoB,CAAC;IAGhC,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,YAAY,CAAC,EAAE,MAAM,CAAC;IAGtB,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,aAAa,CAAC,EAAE,MAAM,CAAC;IAGvB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,WAAW,CAAC,EAAE,IAAI,CAAC;IACnB,OAAO,CAAC,EAAE,IAAI,CAAC;IAEf,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}
+{"version":3,"file":"callSession.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/callSession.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAEjC,MAAM,MAAM,iBAAiB,GACzB,SAAS,GACT,SAAS,GACT,WAAW,GACX,WAAW,GACX,QAAQ,GACR,MAAM,GACN,WAAW,GACX,WAAW,CAAC;AAEhB,MAAM,MAAM,oBAAoB,GAAG,eAAe,GAAG,eAAe,CAAC;AAErE,MAAM,WAAW,YAAY;IAC3B,GAAG,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IAGrB,SAAS,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC1B,MAAM,EAAE,KAAK,CAAC,QAAQ,CAAC;IAGvB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,mBAAmB,EAAE,MAAM,CAAC;IAG5B,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,eAAe,CAAC,EAAE,MAAM,CAAC;IAGzB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,SAAS,EAAE,oBAAoB,CAAC;IAGhC,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,YAAY,CAAC,EAAE,MAAM,CAAC;IAGtB,qGAAqG;IACrG,oBAAoB,CAAC,EAAE,MAAM,CAAC;IAC9B,mGAAmG;IACnG,YAAY,CAAC,EAAE,MAAM,CAAC;IAGtB,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,aAAa,CAAC,EAAE,MAAM,CAAC;IAGvB,gFAAgF;IAChF,qBAAqB,CAAC,EAAE,IAAI,CAAC;IAG7B,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,WAAW,CAAC,EAAE,IAAI,CAAC;IACnB,OAAO,CAAC,EAAE,IAAI,CAAC;IAEf,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}

package/dist/interfaces/request.interface.d.ts

@@ -0,0 +1,33 @@
+import { Document, Types } from "mongoose";
+export type RequestCategory = "business_information" | "contact_information" | "cancellation" | "change_plan" | "script";
+export type RequestStatus = "pending" | "in_progress" | "resolved";
+export interface IRequestDetails {
+    subcategory?: string;
+    reason?: string;
+    plan?: string;
+    folder?: string;
+    macro?: string;
+}
+export interface IRequestAttachment {
+    url: string;
+    s3Key: string;
+    fileName: string;
+    mimeType: string;
+    size: number;
+}
+export interface IRequest extends Document {
+    requestId: string;
+    companyId: Types.ObjectId;
+    category: RequestCategory;
+    details: IRequestDetails;
+    description?: string;
+    attachment?: IRequestAttachment;
+    requestedBy: Types.ObjectId;
+    status: RequestStatus;
+    remarks?: string;
+    resolvedBy?: Types.ObjectId;
+    resolvedAt?: Date;
+    createdAt?: Date;
+    updatedAt?: Date;
+}
+//# sourceMappingURL=request.interface.d.ts.map

package/dist/interfaces/request.interface.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"request.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/request.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,QAAQ,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAE3C,MAAM,MAAM,eAAe,GACvB,sBAAsB,GACtB,qBAAqB,GACrB,cAAc,GACd,aAAa,GACb,QAAQ,CAAC;AAEb,MAAM,MAAM,aAAa,GAAG,SAAS,GAAG,aAAa,GAAG,UAAU,CAAC;AAEnE,MAAM,WAAW,eAAe;IAC9B,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,KAAK,CAAC,EAAE,MAAM,CAAC;CAChB;AAED,MAAM,WAAW,kBAAkB;IACjC,GAAG,EAAE,MAAM,CAAC;IACZ,KAAK,EAAE,MAAM,CAAC;IACd,QAAQ,EAAE,MAAM,CAAC;IACjB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,MAAM,CAAC;CACd;AAED,MAAM,WAAW,QAAS,SAAQ,QAAQ;IACxC,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC1B,QAAQ,EAAE,eAAe,CAAC;IAC1B,OAAO,EAAE,eAAe,CAAC;IACzB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,UAAU,CAAC,EAAE,kBAAkB,CAAC;IAChC,WAAW,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC5B,MAAM,EAAE,aAAa,CAAC;IACtB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,UAAU,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC5B,UAAU,CAAC,EAAE,IAAI,CAAC;IAClB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}

package/dist/interfaces/request.interface.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/interfaces/role.interface.d.ts

@@ -0,0 +1,12 @@
+import mongoose from "mongoose";
+import { Dashboard } from "../permissions/types";
+export interface IRole extends mongoose.Document {
+    dashboard: Dashboard;
+    key: string;
+    label: string;
+    isSystemRole: boolean;
+    grantedKeys: string[];
+    createdAt?: Date;
+    updatedAt?: Date;
+}
+//# sourceMappingURL=role.interface.d.ts.map

package/dist/interfaces/role.interface.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"role.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/role.interface.ts"],"names":[],"mappings":"AAAA,OAAO,QAAQ,MAAM,UAAU,CAAC;AAChC,OAAO,EAAE,SAAS,EAAE,MAAM,sBAAsB,CAAC;AAEjD,MAAM,WAAW,KAAM,SAAQ,QAAQ,CAAC,QAAQ;IAC9C,SAAS,EAAE,SAAS,CAAC;IACrB,GAAG,EAAE,MAAM,CAAC;IACZ,KAAK,EAAE,MAAM,CAAC;IACd,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}

package/dist/interfaces/role.interface.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/interfaces/user.interface.d.ts

@@ -19,6 +19,11 @@ export interface IUser extends mongoose.Document {
     lastLogin?: Date;
     lockedOut?: boolean;
     userId: string;
+    roleId?: mongoose.Types.ObjectId;
+    permissionMode?: "role" | "custom";
+    permissionKeys?: string[];
+    /** Individually-granted extras on top of roleId -- only used in "role" mode. */
+    extraPermissionKeys?: string[];
     createdAt?: Date;
     updatedAt?: Date;
     twoFactorEnabled?: boolean;

package/dist/interfaces/user.interface.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"user.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/user.interface.ts"],"names":[],"mappings":"AAAA,OAAO,QAAQ,MAAM,UAAU,CAAC;AAEhC,MAAM,WAAW,KAAM,SAAQ,QAAQ,CAAC,QAAQ;IAC9C,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,IAAI,EACA,MAAM,GACN,iBAAiB,GACjB,aAAa,GACb,OAAO,GACP,YAAY,GACZ,iBAAiB,GACjB,SAAS,CAAC;IACd,SAAS,EAAE,SAAS,GAAG,SAAS,GAAG,WAAW,CAAC;IAC/C,KAAK,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,OAAO,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAClC,aAAa,CAAC,EAAE,QAAQ,GAAG,SAAS,GAAG,MAAM,CAAC;IAC9C,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,OAAO,CAAC;IACpB,MAAM,EAAE,MAAM,CAAC;IAIf,MAAM,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACjC,cAAc,CAAC,EAAE,MAAM,GAAG,QAAQ,CAAC;IACnC,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,gFAAgF;IAChF,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,mBAAmB,CAAC,EAAE,IAAI,CAAC;IAC3B,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,+CAA+C;IAC/C,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,qCAAqC;IACrC,oBAAoB,CAAC,EAAE,MAAM,EAAE,CAAC;IAChC,kFAAkF;IAClF,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,kBAAkB,CAAC,EAAE,mBAAmB,CAAC;IACzC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,EAAE,gBAAgB,CAAC;IACnC,gBAAgB,CAAC,EAAE,iBAAiB,CAAC;IACrC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,aAAa,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;CAC1D;AAED,MAAM,WAAW,mBAAmB;IAClC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,cAAc,CAAC,EAAE,IAAI,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,gBAAgB;IAC/B,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,EAAE,CAAC,EAAE,MAAM,CAAC;IACZ,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,iBAAiB;IAChC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AACD,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB"}

package/dist/models/agent.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"agent.model.d.ts","sourceRoot":"","sources":["../../src/models/agent.model.ts"],"names":[],"mappings":"AAEA,OAAiB,EAAU,KAAK,EAAE,MAAM,UAAU,CAAC;AAEnD,OAAO,EAAC,MAAM,EAAC,MAAM,+BAA+B,CAAC;AAuHrD,eAAO,MAAM,KAAK,EAAE,KAAK,CAAC,MAAM,CAAgD,CAAC;AACjF,eAAe,KAAK,CAAC"}
+{"version":3,"file":"agent.model.d.ts","sourceRoot":"","sources":["../../src/models/agent.model.ts"],"names":[],"mappings":"AAEA,OAAiB,EAAU,KAAK,EAAE,MAAM,UAAU,CAAC;AAEnD,OAAO,EAAC,MAAM,EAAC,MAAM,+BAA+B,CAAC;AA8IrD,eAAO,MAAM,KAAK,EAAE,KAAK,CAAC,MAAM,CAAgD,CAAC;AACjF,eAAe,KAAK,CAAC"}

package/dist/models/agent.model.js

@@ -86,7 +86,6 @@ const agentSchema = new mongoose_1.Schema({
     ],
     currentStatus: {
         type: String,
-        enum: ["online", "away", "offline"],
         default: "offline",
         index: true,
     },
@@ -123,6 +122,26 @@ const agentSchema = new mongoose_1.Schema({
         type: String,
         default: null,
     },
+    // ─────────────────────────────────────────────
+    // RBAC
+    // ─────────────────────────────────────────────
+    roleId: {
+        type: mongoose_1.Schema.Types.ObjectId,
+        ref: "Role",
+        default: null,
+        index: true,
+    },
+    permissionMode: {
+        type: String,
+        enum: ["role", "custom"],
+        default: "role",
+    },
+    // Authoritative only when permissionMode === "custom"; see
+    // src/permissions/resolve.ts for how this and roleId are reconciled.
+    permissionKeys: [{ type: String }],
+    // Individually-granted extras on top of roleId's own grantedKeys --
+    // only applied in "role" mode.
+    extraPermissionKeys: [{ type: String }],
 }, {
     timestamps: true,
 });
@@ -142,7 +161,7 @@ agentSchema.methods.comparePassword = async function (input) {
 };
 agentSchema.virtual("isRoutable").get(function () {
     return (this.role === "agent-chat" &&
-        this.currentStatus === "online" &&
+        this.currentStatus === "active" &&
         this.presenceStatus === "available" &&
         !this.lockedOut);
 });

package/dist/models/callSession.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"callSession.model.d.ts","sourceRoot":"","sources":["../../src/models/callSession.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EACL,YAAY,EACb,MAAM,qCAAqC,CAAC;AA0G7C,eAAO,MAAM,WAAW;;;;OAGvB,CAAC;AACF,eAAe,WAAW,CAAC"}
+{"version":3,"file":"callSession.model.d.ts","sourceRoot":"","sources":["../../src/models/callSession.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EACL,YAAY,EACb,MAAM,qCAAqC,CAAC;AAwH7C,eAAO,MAAM,WAAW;;;;OAGvB,CAAC;AACF,eAAe,WAAW,CAAC"}

package/dist/models/callSession.model.js

@@ -95,11 +95,23 @@ const callSessionSchema = new mongoose_1.Schema({
     recordingSid: { type: String },
     recordingUrl: { type: String },
     // ─────────────────────────────────────────────
+    // MULTI-LOCATION ROUTING
+    // ─────────────────────────────────────────────
+    /** Index in the dial queue currently being attempted (locations + primary fallback). */
+    currentLocationIndex: { type: Number, default: 0 },
+    /** Friendly name of the location that actually answered. */
+    locationName: { type: String },
+    // ─────────────────────────────────────────────
     // METRICS & REASON
     // ─────────────────────────────────────────────
     durationSeconds: { type: Number },
     failureReason: { type: String },
     // ─────────────────────────────────────────────
+    // POST-CALL EMAIL
+    // ─────────────────────────────────────────────
+    /** Timestamp when the post-call recording email was dispatched via SendGrid. */
+    transcriptEmailSentAt: { type: Date },
+    // ─────────────────────────────────────────────
     // TIMESTAMPS
     // ─────────────────────────────────────────────
     startedAt: { type: Date },

package/dist/models/request.model.d.ts

@@ -0,0 +1,9 @@
+import mongoose from "mongoose";
+import { IRequest } from "../interfaces/request.interface";
+export declare const Request: mongoose.Model<IRequest, {}, {}, {}, mongoose.Document<unknown, {}, IRequest, {}, {}> & IRequest & Required<{
+    _id: unknown;
+}> & {
+    __v: number;
+}, any>;
+export default Request;
+//# sourceMappingURL=request.model.d.ts.map

package/dist/models/request.model.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"request.model.d.ts","sourceRoot":"","sources":["../../src/models/request.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,QAAQ,EAGT,MAAM,iCAAiC,CAAC;AAuIzC,eAAO,MAAM,OAAO;;;;OAAqD,CAAC;AAC1E,eAAe,OAAO,CAAC"}

package/dist/models/request.model.js

@@ -0,0 +1,150 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Request = void 0;
+const mongoose_1 = __importStar(require("mongoose"));
+const counter_model_1 = require("./counter.model");
+const requestDetailsSchema = new mongoose_1.Schema({
+    subcategory: { type: String, trim: true, maxlength: 150 },
+    reason: { type: String, trim: true, maxlength: 150 },
+    plan: { type: String, trim: true, maxlength: 150 },
+    folder: { type: String, trim: true, maxlength: 150 },
+    macro: { type: String, trim: true, maxlength: 150 },
+}, { _id: false });
+const requestAttachmentSchema = new mongoose_1.Schema({
+    url: { type: String, required: true, trim: true },
+    s3Key: { type: String, required: true, trim: true },
+    fileName: { type: String, required: true, trim: true },
+    mimeType: { type: String, required: true, trim: true },
+    size: { type: Number, required: true, min: 0 },
+}, { _id: false });
+const requestSchema = new mongoose_1.Schema({
+    requestId: {
+        type: String,
+        unique: true,
+        immutable: true,
+        index: true,
+    },
+    companyId: {
+        type: mongoose_1.Schema.Types.ObjectId,
+        ref: "Company",
+        required: [true, "Company ID is required"],
+        index: true,
+    },
+    category: {
+        type: String,
+        enum: [
+            "business_information",
+            "contact_information",
+            "cancellation",
+            "change_plan",
+            "script",
+        ],
+        required: [true, "Request category is required"],
+        index: true,
+    },
+    details: {
+        type: requestDetailsSchema,
+        required: [true, "Request details are required"],
+        default: {},
+    },
+    description: {
+        type: String,
+        trim: true,
+        maxlength: [5000, "Description cannot exceed 5000 characters"],
+    },
+    attachment: requestAttachmentSchema,
+    requestedBy: {
+        type: mongoose_1.Schema.Types.ObjectId,
+        ref: "User",
+        required: [true, "Requested by user ID is required"],
+        index: true,
+    },
+    status: {
+        type: String,
+        enum: ["pending", "in_progress", "resolved"],
+        default: "pending",
+        index: true,
+    },
+    remarks: {
+        type: String,
+        trim: true,
+        maxlength: [5000, "Remarks cannot exceed 5000 characters"],
+    },
+    resolvedBy: {
+        type: mongoose_1.Schema.Types.ObjectId,
+        ref: "User",
+    },
+    resolvedAt: Date,
+}, {
+    timestamps: true,
+    toJSON: { virtuals: true },
+    toObject: { virtuals: true },
+});
+requestSchema.pre("validate", function () {
+    const details = this.details || {};
+    if (["business_information", "contact_information"].includes(this.category) &&
+        !details.subcategory) {
+        this.invalidate("details.subcategory", "Request sub-category is required");
+    }
+    if (this.category === "cancellation" && !details.reason) {
+        this.invalidate("details.reason", "Cancellation reason is required");
+    }
+    if (this.category === "change_plan" && !details.plan) {
+        this.invalidate("details.plan", "Requested plan is required");
+    }
+    if (this.category === "script") {
+        if (!details.folder) {
+            this.invalidate("details.folder", "Script folder is required");
+        }
+        if (!details.macro) {
+            this.invalidate("details.macro", "Script macro is required");
+        }
+    }
+    if (this.category !== "cancellation" && !this.description) {
+        this.invalidate("description", "Request description is required");
+    }
+});
+requestSchema.pre("save", async function () {
+    if (!this.isNew || this.requestId)
+        return;
+    const counter = await counter_model_1.Counter.findByIdAndUpdate("requestId", { $inc: { seq: 1 } }, { new: true, upsert: true, setDefaultsOnInsert: true });
+    this.requestId = `REQ-${String(counter.seq).padStart(6, "0")}`;
+});
+requestSchema.index({ companyId: 1, createdAt: -1 });
+requestSchema.index({ companyId: 1, status: 1, createdAt: -1 });
+requestSchema.index({ companyId: 1, category: 1, createdAt: -1 });
+exports.Request = mongoose_1.default.model("Request", requestSchema);
+exports.default = exports.Request;

package/dist/models/role.model.d.ts

@@ -0,0 +1,8 @@
+import mongoose from "mongoose";
+import { IRole } from "../interfaces/role.interface";
+export declare const Role: mongoose.Model<IRole, {}, {}, {}, mongoose.Document<unknown, {}, IRole, {}, {}> & IRole & Required<{
+    _id: unknown;
+}> & {
+    __v: number;
+}, any>;
+//# sourceMappingURL=role.model.d.ts.map

package/dist/models/role.model.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"role.model.d.ts","sourceRoot":"","sources":["../../src/models/role.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,KAAK,EAAE,MAAM,8BAA8B,CAAC;AA6CrD,eAAO,MAAM,IAAI;;;;OAA4C,CAAC"}

package/dist/models/role.model.js

@@ -0,0 +1,72 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Role = void 0;
+const mongoose_1 = __importStar(require("mongoose"));
+const types_1 = require("../permissions/types");
+const roleSchema = new mongoose_1.Schema({
+    dashboard: {
+        type: String,
+        enum: types_1.DASHBOARDS,
+        required: true,
+        index: true,
+    },
+    // e.g. "global-admin", "associate-agent", "partner-admin" -- unique per
+    // dashboard, not globally (an "admin" key exists on both Partner and
+    // Client independently).
+    key: {
+        type: String,
+        required: true,
+        trim: true,
+    },
+    label: {
+        type: String,
+        required: true,
+        trim: true,
+    },
+    // True for all 8 predefined roles from the spec. Reserved for a future
+    // "save a custom set as a reusable named role" feature -- not used by
+    // anything today.
+    isSystemRole: {
+        type: Boolean,
+        default: false,
+        index: true,
+    },
+    // Flattened, ancestor-inclusive set of granted permission-tree keys --
+    // see src/permissions/resolve.ts for why ancestors are stored explicitly.
+    grantedKeys: [{ type: String }],
+}, { timestamps: true });
+roleSchema.index({ dashboard: 1, key: 1 }, { unique: true });
+exports.Role = mongoose_1.default.model("Role", roleSchema);

package/dist/models/user.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"user.model.d.ts","sourceRoot":"","sources":["../../src/models/user.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,KAAK,EAAE,MAAM,8BAA8B,CAAC;AAmNrD,eAAO,MAAM,IAAI;;;;OAA4C,CAAC"}
+{"version":3,"file":"user.model.d.ts","sourceRoot":"","sources":["../../src/models/user.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,KAAK,EAAE,MAAM,8BAA8B,CAAC;AA4OrD,eAAO,MAAM,IAAI;;;;OAA4C,CAAC"}

package/dist/models/user.model.js

@@ -194,6 +194,27 @@ const userSchema = new mongoose_1.Schema({
         unique: true,
         index: true,
     },
+    // ─────────────────────────────────────────────
+    // RBAC
+    // ─────────────────────────────────────────────
+    roleId: {
+        type: mongoose_1.Schema.Types.ObjectId,
+        ref: "Role",
+        default: null,
+        index: true,
+    },
+    permissionMode: {
+        type: String,
+        enum: ["role", "custom"],
+        default: "role",
+    },
+    // Authoritative only when permissionMode === "custom"; see
+    // src/permissions/resolve.ts for how this and roleId are reconciled.
+    permissionKeys: [{ type: String }],
+    // Individually-granted extras on top of roleId's own grantedKeys --
+    // only applied in "role" mode (e.g. one global-admin-adjacent user who
+    // also needs a single node nobody else on that role has).
+    extraPermissionKeys: [{ type: String }],
 }, { timestamps: true });
 // ─────────────────────────────────────────────
 // PASSWORD HASH