opc-agent 1.2.0 → 1.2.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +6 -0
- package/CONTRIBUTING.md +75 -75
- package/README.md +429 -429
- package/README.zh-CN.md +415 -415
- package/dist/channels/web.js +256 -256
- package/dist/core/knowledge.d.ts +0 -5
- package/dist/core/knowledge.js +2 -39
- package/dist/core/streaming.d.ts +56 -0
- package/dist/core/streaming.js +160 -0
- package/dist/deploy/hermes.js +22 -22
- package/dist/deploy/openclaw.js +31 -31
- package/dist/index.d.ts +4 -0
- package/dist/index.js +7 -1
- package/dist/providers/index.d.ts +1 -1
- package/dist/providers/index.js +14 -158
- package/dist/schema/oad.d.ts +3 -3
- package/dist/templates/code-reviewer.js +5 -5
- package/dist/templates/customer-service.js +2 -2
- package/dist/templates/data-analyst.js +5 -5
- package/dist/templates/knowledge-base.js +2 -2
- package/dist/templates/sales-assistant.js +4 -4
- package/dist/templates/teacher.js +6 -6
- package/dist/tools/gateway.d.ts +28 -0
- package/dist/tools/gateway.js +177 -0
- package/docs/.vitepress/config.ts +103 -103
- package/docs/api/cli.md +48 -48
- package/docs/api/oad-schema.md +64 -64
- package/docs/api/sdk.md +80 -80
- package/docs/guide/concepts.md +51 -51
- package/docs/guide/configuration.md +79 -79
- package/docs/guide/deployment.md +42 -42
- package/docs/guide/getting-started.md +44 -44
- package/docs/guide/templates.md +28 -28
- package/docs/guide/testing.md +84 -84
- package/docs/index.md +27 -27
- package/docs/zh/api/cli.md +54 -54
- package/docs/zh/api/oad-schema.md +87 -87
- package/docs/zh/api/sdk.md +102 -102
- package/docs/zh/guide/concepts.md +104 -104
- package/docs/zh/guide/configuration.md +135 -135
- package/docs/zh/guide/deployment.md +81 -81
- package/docs/zh/guide/getting-started.md +82 -82
- package/docs/zh/guide/templates.md +84 -84
- package/docs/zh/guide/testing.md +88 -88
- package/docs/zh/index.md +27 -27
- package/examples/customer-service-demo/README.md +90 -90
- package/examples/customer-service-demo/oad.yaml +107 -107
- package/package.json +50 -50
- package/src/analytics/index.ts +66 -66
- package/src/channels/discord.ts +192 -192
- package/src/channels/email.ts +177 -177
- package/src/channels/feishu.ts +236 -236
- package/src/channels/index.ts +15 -15
- package/src/channels/slack.ts +160 -160
- package/src/channels/telegram.ts +90 -90
- package/src/channels/voice.ts +106 -106
- package/src/channels/webhook.ts +199 -199
- package/src/channels/websocket.ts +87 -87
- package/src/channels/wechat.ts +149 -149
- package/src/core/a2a.ts +143 -143
- package/src/core/agent.ts +152 -152
- package/src/core/analytics-engine.ts +186 -186
- package/src/core/auth.ts +57 -57
- package/src/core/cache.ts +141 -141
- package/src/core/compose.ts +77 -77
- package/src/core/config.ts +14 -14
- package/src/core/errors.ts +148 -148
- package/src/core/hitl.ts +138 -138
- package/src/core/logger.ts +57 -57
- package/src/core/orchestrator.ts +215 -215
- package/src/core/performance.ts +187 -187
- package/src/core/rate-limiter.ts +128 -128
- package/src/core/room.ts +109 -109
- package/src/core/runtime.ts +152 -152
- package/src/core/sandbox.ts +101 -101
- package/src/core/security.ts +171 -171
- package/src/core/streaming.ts +195 -0
- package/src/core/types.ts +68 -68
- package/src/core/versioning.ts +106 -106
- package/src/core/watch.ts +178 -178
- package/src/core/workflow.ts +235 -235
- package/src/deploy/hermes.ts +156 -156
- package/src/deploy/openclaw.ts +200 -200
- package/src/dtv/data.ts +29 -29
- package/src/dtv/trust.ts +43 -43
- package/src/dtv/value.ts +47 -47
- package/src/i18n/index.ts +216 -216
- package/src/index.ts +6 -0
- package/src/marketplace/index.ts +223 -223
- package/src/memory/deepbrain.ts +108 -108
- package/src/memory/index.ts +34 -34
- package/src/plugins/index.ts +208 -208
- package/src/schema/oad.ts +155 -155
- package/src/skills/base.ts +16 -16
- package/src/skills/document.ts +100 -100
- package/src/skills/http.ts +35 -35
- package/src/skills/index.ts +27 -27
- package/src/skills/scheduler.ts +80 -80
- package/src/skills/webhook-trigger.ts +59 -59
- package/src/templates/code-reviewer.ts +34 -34
- package/src/templates/customer-service.ts +80 -80
- package/src/templates/data-analyst.ts +70 -70
- package/src/templates/executive-assistant.ts +71 -71
- package/src/templates/financial-advisor.ts +60 -60
- package/src/templates/knowledge-base.ts +31 -31
- package/src/templates/legal-assistant.ts +71 -71
- package/src/templates/sales-assistant.ts +79 -79
- package/src/templates/teacher.ts +79 -79
- package/src/testing/index.ts +181 -181
- package/src/tools/calculator.ts +73 -73
- package/src/tools/datetime.ts +149 -149
- package/src/tools/gateway.ts +220 -0
- package/src/tools/json-transform.ts +187 -187
- package/src/tools/mcp.ts +76 -76
- package/src/tools/text-analysis.ts +116 -116
- package/templates/Dockerfile +15 -15
- package/templates/code-reviewer/README.md +27 -27
- package/templates/code-reviewer/oad.yaml +41 -41
- package/templates/customer-service/README.md +22 -22
- package/templates/customer-service/oad.yaml +36 -36
- package/templates/docker-compose.yml +21 -21
- package/templates/ecommerce-assistant/README.md +45 -45
- package/templates/ecommerce-assistant/oad.yaml +47 -47
- package/templates/knowledge-base/README.md +28 -28
- package/templates/knowledge-base/oad.yaml +38 -38
- package/templates/sales-assistant/README.md +26 -26
- package/templates/sales-assistant/oad.yaml +43 -43
- package/templates/tech-support/README.md +43 -43
- package/templates/tech-support/oad.yaml +45 -45
- package/tests/a2a.test.ts +66 -66
- package/tests/agent.test.ts +72 -72
- package/tests/analytics.test.ts +50 -50
- package/tests/channel.test.ts +39 -39
- package/tests/e2e.test.ts +134 -134
- package/tests/errors.test.ts +83 -83
- package/tests/gateway.test.ts +71 -0
- package/tests/hitl.test.ts +71 -71
- package/tests/i18n.test.ts +41 -41
- package/tests/mcp.test.ts +54 -54
- package/tests/oad.test.ts +68 -68
- package/tests/performance.test.ts +115 -115
- package/tests/plugin.test.ts +74 -74
- package/tests/room.test.ts +106 -106
- package/tests/runtime.test.ts +42 -42
- package/tests/sandbox.test.ts +46 -46
- package/tests/security.test.ts +60 -60
- package/tests/streaming.test.ts +109 -0
- package/tests/templates.test.ts +77 -77
- package/tests/v070.test.ts +76 -76
- package/tests/versioning.test.ts +75 -75
- package/tests/voice.test.ts +61 -61
- package/tests/webhook.test.ts +29 -29
- package/tests/workflow.test.ts +143 -143
- package/tsconfig.json +19 -19
- package/vitest.config.ts +9 -9
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apiVersion: opc/v1
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kind: Agent
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metadata:
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name: ecommerce-assistant
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version: 1.0.0
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description: "电商助手工位 - 商品推荐、订单查询、售后服务一体化"
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author: Deepleaper
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license: Apache-2.0
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marketplace:
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certified: false
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category: ecommerce
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spec:
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provider:
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default: deepseek
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allowed: [openai, deepseek, qwen, gemini]
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model: deepseek-chat
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systemPrompt: |
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你是一名专业的电商购物助手。
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你帮助用户查询商品信息、比较价格、处理订单状态和售后问题。
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根据用户需求推荐合适的商品,推送当前促销活动,并协助用户做出购买决策。
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处理退换货申请时,需先核实订单信息,再按平台规则指引用户操作。
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始终保持友好、热情、专业的服务态度。
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skills:
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- name: product-search
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description: "搜索商品信息,支持关键词、类目、价格区间筛选"
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- name: order-query
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description: "查询订单状态、物流轨迹和预计送达时间"
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- name: after-sale
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description: "处理退换货申请、投诉受理和赔偿协商"
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- name: promotion
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description: "推送个性化优惠券、限时活动和会员权益"
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- name: recommendation
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description: "基于用户偏好和购买历史做商品推荐"
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channels:
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- type: web
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port: 3000
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memory:
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shortTerm: true
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longTerm: true
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knowledge:
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enabled: true
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deepbrain: auto
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dtv:
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trust:
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level: sandbox
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value:
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metrics: [conversion_rate, customer_satisfaction, avg_order_value, refund_rate]
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apiVersion: opc/v1
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kind: Agent
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metadata:
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name: ecommerce-assistant
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version: 1.0.0
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description: "电商助手工位 - 商品推荐、订单查询、售后服务一体化"
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author: Deepleaper
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license: Apache-2.0
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marketplace:
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certified: false
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category: ecommerce
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spec:
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provider:
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default: deepseek
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allowed: [openai, deepseek, qwen, gemini]
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model: deepseek-chat
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systemPrompt: |
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你是一名专业的电商购物助手。
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你帮助用户查询商品信息、比较价格、处理订单状态和售后问题。
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根据用户需求推荐合适的商品,推送当前促销活动,并协助用户做出购买决策。
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处理退换货申请时,需先核实订单信息,再按平台规则指引用户操作。
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始终保持友好、热情、专业的服务态度。
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skills:
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- name: product-search
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description: "搜索商品信息,支持关键词、类目、价格区间筛选"
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- name: order-query
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description: "查询订单状态、物流轨迹和预计送达时间"
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- name: after-sale
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description: "处理退换货申请、投诉受理和赔偿协商"
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- name: promotion
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description: "推送个性化优惠券、限时活动和会员权益"
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- name: recommendation
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description: "基于用户偏好和购买历史做商品推荐"
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channels:
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- type: web
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port: 3000
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memory:
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shortTerm: true
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longTerm: true
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knowledge:
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enabled: true
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deepbrain: auto
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dtv:
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trust:
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level: sandbox
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value:
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metrics: [conversion_rate, customer_satisfaction, avg_order_value, refund_rate]
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# Knowledge Base Template
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RAG-powered knowledge base agent that answers questions from your company docs.
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## Features
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- **Semantic Search**: Uses DeepBrain for intelligent document retrieval
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- **Document Ingestion**: Add docs to build your knowledge base
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- **Source Citations**: Cites sources in answers
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## Quick Start
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```bash
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opc init my-kb --template knowledge-base
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cd my-kb
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# Optional: install deepbrain for full RAG support
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npm install deepbrain
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opc run
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```
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## How It Works
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1. Ingest company documents into DeepBrain
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2. User asks a question
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3. Agent searches for relevant document chunks
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4. LLM generates answer based on retrieved context
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## Configuration
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- Falls back to in-memory if deepbrain is not installed
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# Knowledge Base Template
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RAG-powered knowledge base agent that answers questions from your company docs.
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## Features
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- **Semantic Search**: Uses DeepBrain for intelligent document retrieval
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- **Document Ingestion**: Add docs to build your knowledge base
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- **Source Citations**: Cites sources in answers
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## Quick Start
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```bash
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opc init my-kb --template knowledge-base
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cd my-kb
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# Optional: install deepbrain for full RAG support
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npm install deepbrain
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opc run
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```
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## How It Works
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1. Ingest company documents into DeepBrain
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2. User asks a question
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3. Agent searches for relevant document chunks
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4. LLM generates answer based on retrieved context
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## Configuration
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- `memory.longTerm.provider: deepbrain` — enables semantic memory
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- `memory.longTerm.collection` — DeepBrain collection name
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- Falls back to in-memory if deepbrain is not installed
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apiVersion: opc/v1
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kind: Agent
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metadata:
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name: knowledge-base
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version: 1.0.0
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description: "RAG-powered knowledge base agent using DeepBrain for semantic search"
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author: Deepleaper
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license: Apache-2.0
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marketplace:
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certified: false
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category: knowledge
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spec:
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provider:
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default: deepseek
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allowed: [openai, deepseek, qwen]
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model: deepseek-chat
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systemPrompt: |
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You are a knowledge base assistant. Answer questions using the company documents
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and knowledge provided to you. If you don't have enough information, say so honestly.
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Always cite sources when possible. Be accurate and concise.
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skills:
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- name: doc-search
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description: "Search company documents using semantic search"
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- name: doc-ingest
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description: "Ingest new documents into the knowledge base"
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channels:
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- type: web
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port: 3000
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memory:
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shortTerm: true
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longTerm:
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provider: deepbrain
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collection: company-knowledge
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dtv:
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trust:
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level: sandbox
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value:
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metrics: [queries_answered, accuracy_score, docs_indexed]
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apiVersion: opc/v1
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kind: Agent
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metadata:
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name: knowledge-base
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version: 1.0.0
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description: "RAG-powered knowledge base agent using DeepBrain for semantic search"
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author: Deepleaper
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license: Apache-2.0
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marketplace:
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certified: false
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category: knowledge
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spec:
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provider:
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default: deepseek
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allowed: [openai, deepseek, qwen]
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model: deepseek-chat
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systemPrompt: |
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You are a knowledge base assistant. Answer questions using the company documents
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and knowledge provided to you. If you don't have enough information, say so honestly.
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Always cite sources when possible. Be accurate and concise.
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skills:
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- name: doc-search
|
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+
description: "Search company documents using semantic search"
|
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|
+
- name: doc-ingest
|
|
25
|
+
description: "Ingest new documents into the knowledge base"
|
|
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|
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channels:
|
|
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|
+
- type: web
|
|
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|
+
port: 3000
|
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memory:
|
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shortTerm: true
|
|
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|
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longTerm:
|
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|
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provider: deepbrain
|
|
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|
+
collection: company-knowledge
|
|
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|
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dtv:
|
|
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|
+
trust:
|
|
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|
+
level: sandbox
|
|
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|
+
value:
|
|
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|
+
metrics: [queries_answered, accuracy_score, docs_indexed]
|
|
@@ -1,26 +1,26 @@
|
|
|
1
|
-
# Sales Assistant Template
|
|
2
|
-
|
|
3
|
-
AI-powered sales assistant for product Q&A, lead capture, and appointment booking.
|
|
4
|
-
|
|
5
|
-
## Features
|
|
6
|
-
- **Product Q&A**: Answers questions about your products/services
|
|
7
|
-
- **Lead Capture**: Collects prospect information (name, email, company)
|
|
8
|
-
- **Appointment Booking**: Schedules demos and meetings
|
|
9
|
-
|
|
10
|
-
## Quick Start
|
|
11
|
-
```bash
|
|
12
|
-
opc init my-sales-bot --template sales-assistant
|
|
13
|
-
cd my-sales-bot
|
|
14
|
-
opc run
|
|
15
|
-
```
|
|
16
|
-
|
|
17
|
-
## Configuration
|
|
18
|
-
Edit `oad.yaml` to customize:
|
|
19
|
-
- System prompt with your product details
|
|
20
|
-
- Add your product FAQ data
|
|
21
|
-
- Configure appointment scheduling rules
|
|
22
|
-
|
|
23
|
-
## Value Metrics
|
|
24
|
-
- `leads_captured` — Number of leads collected
|
|
25
|
-
- `appointments_booked` — Demos/meetings scheduled
|
|
26
|
-
- `conversion_rate` — Lead to appointment ratio
|
|
1
|
+
# Sales Assistant Template
|
|
2
|
+
|
|
3
|
+
AI-powered sales assistant for product Q&A, lead capture, and appointment booking.
|
|
4
|
+
|
|
5
|
+
## Features
|
|
6
|
+
- **Product Q&A**: Answers questions about your products/services
|
|
7
|
+
- **Lead Capture**: Collects prospect information (name, email, company)
|
|
8
|
+
- **Appointment Booking**: Schedules demos and meetings
|
|
9
|
+
|
|
10
|
+
## Quick Start
|
|
11
|
+
```bash
|
|
12
|
+
opc init my-sales-bot --template sales-assistant
|
|
13
|
+
cd my-sales-bot
|
|
14
|
+
opc run
|
|
15
|
+
```
|
|
16
|
+
|
|
17
|
+
## Configuration
|
|
18
|
+
Edit `oad.yaml` to customize:
|
|
19
|
+
- System prompt with your product details
|
|
20
|
+
- Add your product FAQ data
|
|
21
|
+
- Configure appointment scheduling rules
|
|
22
|
+
|
|
23
|
+
## Value Metrics
|
|
24
|
+
- `leads_captured` — Number of leads collected
|
|
25
|
+
- `appointments_booked` — Demos/meetings scheduled
|
|
26
|
+
- `conversion_rate` — Lead to appointment ratio
|
|
@@ -1,43 +1,43 @@
|
|
|
1
|
-
apiVersion: opc/v1
|
|
2
|
-
kind: Agent
|
|
3
|
-
metadata:
|
|
4
|
-
name: sales-assistant
|
|
5
|
-
version: 1.0.0
|
|
6
|
-
description: "AI sales assistant with product Q&A, lead capture, and appointment booking"
|
|
7
|
-
author: Deepleaper
|
|
8
|
-
license: Apache-2.0
|
|
9
|
-
marketplace:
|
|
10
|
-
certified: false
|
|
11
|
-
category: sales
|
|
12
|
-
spec:
|
|
13
|
-
provider:
|
|
14
|
-
default: deepseek
|
|
15
|
-
allowed: [openai, deepseek, qwen]
|
|
16
|
-
model: deepseek-chat
|
|
17
|
-
systemPrompt: |
|
|
18
|
-
You are a professional sales assistant. Your goals:
|
|
19
|
-
1. Answer product questions accurately and enthusiastically
|
|
20
|
-
2. Capture leads by collecting name, email, and company info
|
|
21
|
-
3. Book appointments when prospects are ready
|
|
22
|
-
Be friendly, persuasive but not pushy. Always provide value first.
|
|
23
|
-
skills:
|
|
24
|
-
- name: product-qa
|
|
25
|
-
description: "Answer product-related questions"
|
|
26
|
-
- name: lead-capture
|
|
27
|
-
description: "Capture prospect information"
|
|
28
|
-
- name: appointment-booking
|
|
29
|
-
description: "Schedule meetings and demos"
|
|
30
|
-
channels:
|
|
31
|
-
- type: web
|
|
32
|
-
port: 3000
|
|
33
|
-
- type: websocket
|
|
34
|
-
port: 3002
|
|
35
|
-
memory:
|
|
36
|
-
shortTerm: true
|
|
37
|
-
longTerm:
|
|
38
|
-
provider: in-memory
|
|
39
|
-
dtv:
|
|
40
|
-
trust:
|
|
41
|
-
level: sandbox
|
|
42
|
-
value:
|
|
43
|
-
metrics: [leads_captured, appointments_booked, conversion_rate]
|
|
1
|
+
apiVersion: opc/v1
|
|
2
|
+
kind: Agent
|
|
3
|
+
metadata:
|
|
4
|
+
name: sales-assistant
|
|
5
|
+
version: 1.0.0
|
|
6
|
+
description: "AI sales assistant with product Q&A, lead capture, and appointment booking"
|
|
7
|
+
author: Deepleaper
|
|
8
|
+
license: Apache-2.0
|
|
9
|
+
marketplace:
|
|
10
|
+
certified: false
|
|
11
|
+
category: sales
|
|
12
|
+
spec:
|
|
13
|
+
provider:
|
|
14
|
+
default: deepseek
|
|
15
|
+
allowed: [openai, deepseek, qwen]
|
|
16
|
+
model: deepseek-chat
|
|
17
|
+
systemPrompt: |
|
|
18
|
+
You are a professional sales assistant. Your goals:
|
|
19
|
+
1. Answer product questions accurately and enthusiastically
|
|
20
|
+
2. Capture leads by collecting name, email, and company info
|
|
21
|
+
3. Book appointments when prospects are ready
|
|
22
|
+
Be friendly, persuasive but not pushy. Always provide value first.
|
|
23
|
+
skills:
|
|
24
|
+
- name: product-qa
|
|
25
|
+
description: "Answer product-related questions"
|
|
26
|
+
- name: lead-capture
|
|
27
|
+
description: "Capture prospect information"
|
|
28
|
+
- name: appointment-booking
|
|
29
|
+
description: "Schedule meetings and demos"
|
|
30
|
+
channels:
|
|
31
|
+
- type: web
|
|
32
|
+
port: 3000
|
|
33
|
+
- type: websocket
|
|
34
|
+
port: 3002
|
|
35
|
+
memory:
|
|
36
|
+
shortTerm: true
|
|
37
|
+
longTerm:
|
|
38
|
+
provider: in-memory
|
|
39
|
+
dtv:
|
|
40
|
+
trust:
|
|
41
|
+
level: sandbox
|
|
42
|
+
value:
|
|
43
|
+
metrics: [leads_captured, appointments_booked, conversion_rate]
|
|
@@ -1,43 +1,43 @@
|
|
|
1
|
-
# Tech Support Agent — 技术支持工位
|
|
2
|
-
|
|
3
|
-
专为 IT 支持团队设计的 AI 工位,覆盖软件故障、系统配置、网络问题等场景。
|
|
4
|
-
|
|
5
|
-
## 快速开始
|
|
6
|
-
|
|
7
|
-
```bash
|
|
8
|
-
opc init --template tech-support
|
|
9
|
-
opc start
|
|
10
|
-
```
|
|
11
|
-
|
|
12
|
-
访问 http://localhost:3000 即可使用技术支持聊天界面。
|
|
13
|
-
|
|
14
|
-
## 功能
|
|
15
|
-
|
|
16
|
-
| 技能 | 说明 |
|
|
17
|
-
|------|------|
|
|
18
|
-
| troubleshoot | 分步骤诊断和解决技术问题 |
|
|
19
|
-
| knowledge-lookup | 查询技术文档与历史解决方案 |
|
|
20
|
-
| ticket-create | 创建并跟踪技术支持工单 |
|
|
21
|
-
| escalate | 升级复杂问题至专项团队 |
|
|
22
|
-
|
|
23
|
-
## 配置
|
|
24
|
-
|
|
25
|
-
在 `oad.yaml` 中修改以下参数:
|
|
26
|
-
|
|
27
|
-
- `spec.provider.default` — 切换 LLM 提供商(deepseek / openai / qwen)
|
|
28
|
-
- `spec.model` — 指定模型版本
|
|
29
|
-
- `spec.systemPrompt` — 定制支持范围和话术风格
|
|
30
|
-
|
|
31
|
-
### 环境变量
|
|
32
|
-
|
|
33
|
-
```bash
|
|
34
|
-
OPC_LLM_API_KEY=your_key
|
|
35
|
-
OPC_LLM_MODEL=deepseek-chat # 可选,覆盖 oad.yaml 中的 model
|
|
36
|
-
OPC_DEEPBRAIN_ENABLED=true # 启用 DeepBrain 知识库增强(需全局安装 deepbrain)
|
|
37
|
-
```
|
|
38
|
-
|
|
39
|
-
## 推荐搭配
|
|
40
|
-
|
|
41
|
-
- 将内部技术文档、SOP、FAQ 上传至知识库(`/api/kb/upload`)
|
|
42
|
-
- 开启 `OPC_DEEPBRAIN_ENABLED=true` 获得更精准的语义检索
|
|
43
|
-
- 通过 Dashboard(`/dashboard`)监控首次解决率和平均响应时间
|
|
1
|
+
# Tech Support Agent — 技术支持工位
|
|
2
|
+
|
|
3
|
+
专为 IT 支持团队设计的 AI 工位,覆盖软件故障、系统配置、网络问题等场景。
|
|
4
|
+
|
|
5
|
+
## 快速开始
|
|
6
|
+
|
|
7
|
+
```bash
|
|
8
|
+
opc init --template tech-support
|
|
9
|
+
opc start
|
|
10
|
+
```
|
|
11
|
+
|
|
12
|
+
访问 http://localhost:3000 即可使用技术支持聊天界面。
|
|
13
|
+
|
|
14
|
+
## 功能
|
|
15
|
+
|
|
16
|
+
| 技能 | 说明 |
|
|
17
|
+
|------|------|
|
|
18
|
+
| troubleshoot | 分步骤诊断和解决技术问题 |
|
|
19
|
+
| knowledge-lookup | 查询技术文档与历史解决方案 |
|
|
20
|
+
| ticket-create | 创建并跟踪技术支持工单 |
|
|
21
|
+
| escalate | 升级复杂问题至专项团队 |
|
|
22
|
+
|
|
23
|
+
## 配置
|
|
24
|
+
|
|
25
|
+
在 `oad.yaml` 中修改以下参数:
|
|
26
|
+
|
|
27
|
+
- `spec.provider.default` — 切换 LLM 提供商(deepseek / openai / qwen)
|
|
28
|
+
- `spec.model` — 指定模型版本
|
|
29
|
+
- `spec.systemPrompt` — 定制支持范围和话术风格
|
|
30
|
+
|
|
31
|
+
### 环境变量
|
|
32
|
+
|
|
33
|
+
```bash
|
|
34
|
+
OPC_LLM_API_KEY=your_key
|
|
35
|
+
OPC_LLM_MODEL=deepseek-chat # 可选,覆盖 oad.yaml 中的 model
|
|
36
|
+
OPC_DEEPBRAIN_ENABLED=true # 启用 DeepBrain 知识库增强(需全局安装 deepbrain)
|
|
37
|
+
```
|
|
38
|
+
|
|
39
|
+
## 推荐搭配
|
|
40
|
+
|
|
41
|
+
- 将内部技术文档、SOP、FAQ 上传至知识库(`/api/kb/upload`)
|
|
42
|
+
- 开启 `OPC_DEEPBRAIN_ENABLED=true` 获得更精准的语义检索
|
|
43
|
+
- 通过 Dashboard(`/dashboard`)监控首次解决率和平均响应时间
|
|
@@ -1,45 +1,45 @@
|
|
|
1
|
-
apiVersion: opc/v1
|
|
2
|
-
kind: Agent
|
|
3
|
-
metadata:
|
|
4
|
-
name: tech-support
|
|
5
|
-
version: 1.0.0
|
|
6
|
-
description: "技术支持工位 - 处理用户技术问题、故障排查和解决方案推荐"
|
|
7
|
-
author: Deepleaper
|
|
8
|
-
license: Apache-2.0
|
|
9
|
-
marketplace:
|
|
10
|
-
certified: false
|
|
11
|
-
category: it-support
|
|
12
|
-
spec:
|
|
13
|
-
provider:
|
|
14
|
-
default: deepseek
|
|
15
|
-
allowed: [openai, deepseek, qwen, gemini]
|
|
16
|
-
model: deepseek-chat
|
|
17
|
-
systemPrompt: |
|
|
18
|
-
你是一名专业的技术支持工程师。
|
|
19
|
-
你帮助用户解决技术问题,包括软件故障、系统配置、网络问题、硬件故障等。
|
|
20
|
-
回答时请保持专业、耐心,并提供清晰的步骤指引。
|
|
21
|
-
优先使用知识库中的已知解决方案。
|
|
22
|
-
如果问题无法远程解决,请指导用户联系线下支持或提交工单。
|
|
23
|
-
skills:
|
|
24
|
-
- name: troubleshoot
|
|
25
|
-
description: "诊断和解决技术问题,提供分步骤操作指南"
|
|
26
|
-
- name: knowledge-lookup
|
|
27
|
-
description: "查询技术文档、FAQ 和历史解决方案库"
|
|
28
|
-
- name: ticket-create
|
|
29
|
-
description: "为复杂问题创建技术支持工单并跟踪进展"
|
|
30
|
-
- name: escalate
|
|
31
|
-
description: "将高优先级问题升级到高级工程师或专项团队"
|
|
32
|
-
channels:
|
|
33
|
-
- type: web
|
|
34
|
-
port: 3000
|
|
35
|
-
memory:
|
|
36
|
-
shortTerm: true
|
|
37
|
-
longTerm: true
|
|
38
|
-
knowledge:
|
|
39
|
-
enabled: true
|
|
40
|
-
deepbrain: auto
|
|
41
|
-
dtv:
|
|
42
|
-
trust:
|
|
43
|
-
level: internal
|
|
44
|
-
value:
|
|
45
|
-
metrics: [resolution_time, first_contact_resolution, customer_satisfaction]
|
|
1
|
+
apiVersion: opc/v1
|
|
2
|
+
kind: Agent
|
|
3
|
+
metadata:
|
|
4
|
+
name: tech-support
|
|
5
|
+
version: 1.0.0
|
|
6
|
+
description: "技术支持工位 - 处理用户技术问题、故障排查和解决方案推荐"
|
|
7
|
+
author: Deepleaper
|
|
8
|
+
license: Apache-2.0
|
|
9
|
+
marketplace:
|
|
10
|
+
certified: false
|
|
11
|
+
category: it-support
|
|
12
|
+
spec:
|
|
13
|
+
provider:
|
|
14
|
+
default: deepseek
|
|
15
|
+
allowed: [openai, deepseek, qwen, gemini]
|
|
16
|
+
model: deepseek-chat
|
|
17
|
+
systemPrompt: |
|
|
18
|
+
你是一名专业的技术支持工程师。
|
|
19
|
+
你帮助用户解决技术问题,包括软件故障、系统配置、网络问题、硬件故障等。
|
|
20
|
+
回答时请保持专业、耐心,并提供清晰的步骤指引。
|
|
21
|
+
优先使用知识库中的已知解决方案。
|
|
22
|
+
如果问题无法远程解决,请指导用户联系线下支持或提交工单。
|
|
23
|
+
skills:
|
|
24
|
+
- name: troubleshoot
|
|
25
|
+
description: "诊断和解决技术问题,提供分步骤操作指南"
|
|
26
|
+
- name: knowledge-lookup
|
|
27
|
+
description: "查询技术文档、FAQ 和历史解决方案库"
|
|
28
|
+
- name: ticket-create
|
|
29
|
+
description: "为复杂问题创建技术支持工单并跟踪进展"
|
|
30
|
+
- name: escalate
|
|
31
|
+
description: "将高优先级问题升级到高级工程师或专项团队"
|
|
32
|
+
channels:
|
|
33
|
+
- type: web
|
|
34
|
+
port: 3000
|
|
35
|
+
memory:
|
|
36
|
+
shortTerm: true
|
|
37
|
+
longTerm: true
|
|
38
|
+
knowledge:
|
|
39
|
+
enabled: true
|
|
40
|
+
deepbrain: auto
|
|
41
|
+
dtv:
|
|
42
|
+
trust:
|
|
43
|
+
level: internal
|
|
44
|
+
value:
|
|
45
|
+
metrics: [resolution_time, first_contact_resolution, customer_satisfaction]
|