opc-agent 1.2.0 → 1.2.1

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Files changed (155) hide show
  1. package/CHANGELOG.md +6 -0
  2. package/CONTRIBUTING.md +75 -75
  3. package/README.md +429 -429
  4. package/README.zh-CN.md +415 -415
  5. package/dist/channels/web.js +256 -256
  6. package/dist/core/knowledge.d.ts +0 -5
  7. package/dist/core/knowledge.js +2 -39
  8. package/dist/core/streaming.d.ts +56 -0
  9. package/dist/core/streaming.js +160 -0
  10. package/dist/deploy/hermes.js +22 -22
  11. package/dist/deploy/openclaw.js +31 -31
  12. package/dist/index.d.ts +4 -0
  13. package/dist/index.js +7 -1
  14. package/dist/providers/index.d.ts +1 -1
  15. package/dist/providers/index.js +14 -158
  16. package/dist/schema/oad.d.ts +3 -3
  17. package/dist/templates/code-reviewer.js +5 -5
  18. package/dist/templates/customer-service.js +2 -2
  19. package/dist/templates/data-analyst.js +5 -5
  20. package/dist/templates/knowledge-base.js +2 -2
  21. package/dist/templates/sales-assistant.js +4 -4
  22. package/dist/templates/teacher.js +6 -6
  23. package/dist/tools/gateway.d.ts +28 -0
  24. package/dist/tools/gateway.js +177 -0
  25. package/docs/.vitepress/config.ts +103 -103
  26. package/docs/api/cli.md +48 -48
  27. package/docs/api/oad-schema.md +64 -64
  28. package/docs/api/sdk.md +80 -80
  29. package/docs/guide/concepts.md +51 -51
  30. package/docs/guide/configuration.md +79 -79
  31. package/docs/guide/deployment.md +42 -42
  32. package/docs/guide/getting-started.md +44 -44
  33. package/docs/guide/templates.md +28 -28
  34. package/docs/guide/testing.md +84 -84
  35. package/docs/index.md +27 -27
  36. package/docs/zh/api/cli.md +54 -54
  37. package/docs/zh/api/oad-schema.md +87 -87
  38. package/docs/zh/api/sdk.md +102 -102
  39. package/docs/zh/guide/concepts.md +104 -104
  40. package/docs/zh/guide/configuration.md +135 -135
  41. package/docs/zh/guide/deployment.md +81 -81
  42. package/docs/zh/guide/getting-started.md +82 -82
  43. package/docs/zh/guide/templates.md +84 -84
  44. package/docs/zh/guide/testing.md +88 -88
  45. package/docs/zh/index.md +27 -27
  46. package/examples/customer-service-demo/README.md +90 -90
  47. package/examples/customer-service-demo/oad.yaml +107 -107
  48. package/package.json +50 -50
  49. package/src/analytics/index.ts +66 -66
  50. package/src/channels/discord.ts +192 -192
  51. package/src/channels/email.ts +177 -177
  52. package/src/channels/feishu.ts +236 -236
  53. package/src/channels/index.ts +15 -15
  54. package/src/channels/slack.ts +160 -160
  55. package/src/channels/telegram.ts +90 -90
  56. package/src/channels/voice.ts +106 -106
  57. package/src/channels/webhook.ts +199 -199
  58. package/src/channels/websocket.ts +87 -87
  59. package/src/channels/wechat.ts +149 -149
  60. package/src/core/a2a.ts +143 -143
  61. package/src/core/agent.ts +152 -152
  62. package/src/core/analytics-engine.ts +186 -186
  63. package/src/core/auth.ts +57 -57
  64. package/src/core/cache.ts +141 -141
  65. package/src/core/compose.ts +77 -77
  66. package/src/core/config.ts +14 -14
  67. package/src/core/errors.ts +148 -148
  68. package/src/core/hitl.ts +138 -138
  69. package/src/core/logger.ts +57 -57
  70. package/src/core/orchestrator.ts +215 -215
  71. package/src/core/performance.ts +187 -187
  72. package/src/core/rate-limiter.ts +128 -128
  73. package/src/core/room.ts +109 -109
  74. package/src/core/runtime.ts +152 -152
  75. package/src/core/sandbox.ts +101 -101
  76. package/src/core/security.ts +171 -171
  77. package/src/core/streaming.ts +195 -0
  78. package/src/core/types.ts +68 -68
  79. package/src/core/versioning.ts +106 -106
  80. package/src/core/watch.ts +178 -178
  81. package/src/core/workflow.ts +235 -235
  82. package/src/deploy/hermes.ts +156 -156
  83. package/src/deploy/openclaw.ts +200 -200
  84. package/src/dtv/data.ts +29 -29
  85. package/src/dtv/trust.ts +43 -43
  86. package/src/dtv/value.ts +47 -47
  87. package/src/i18n/index.ts +216 -216
  88. package/src/index.ts +6 -0
  89. package/src/marketplace/index.ts +223 -223
  90. package/src/memory/deepbrain.ts +108 -108
  91. package/src/memory/index.ts +34 -34
  92. package/src/plugins/index.ts +208 -208
  93. package/src/schema/oad.ts +155 -155
  94. package/src/skills/base.ts +16 -16
  95. package/src/skills/document.ts +100 -100
  96. package/src/skills/http.ts +35 -35
  97. package/src/skills/index.ts +27 -27
  98. package/src/skills/scheduler.ts +80 -80
  99. package/src/skills/webhook-trigger.ts +59 -59
  100. package/src/templates/code-reviewer.ts +34 -34
  101. package/src/templates/customer-service.ts +80 -80
  102. package/src/templates/data-analyst.ts +70 -70
  103. package/src/templates/executive-assistant.ts +71 -71
  104. package/src/templates/financial-advisor.ts +60 -60
  105. package/src/templates/knowledge-base.ts +31 -31
  106. package/src/templates/legal-assistant.ts +71 -71
  107. package/src/templates/sales-assistant.ts +79 -79
  108. package/src/templates/teacher.ts +79 -79
  109. package/src/testing/index.ts +181 -181
  110. package/src/tools/calculator.ts +73 -73
  111. package/src/tools/datetime.ts +149 -149
  112. package/src/tools/gateway.ts +220 -0
  113. package/src/tools/json-transform.ts +187 -187
  114. package/src/tools/mcp.ts +76 -76
  115. package/src/tools/text-analysis.ts +116 -116
  116. package/templates/Dockerfile +15 -15
  117. package/templates/code-reviewer/README.md +27 -27
  118. package/templates/code-reviewer/oad.yaml +41 -41
  119. package/templates/customer-service/README.md +22 -22
  120. package/templates/customer-service/oad.yaml +36 -36
  121. package/templates/docker-compose.yml +21 -21
  122. package/templates/ecommerce-assistant/README.md +45 -45
  123. package/templates/ecommerce-assistant/oad.yaml +47 -47
  124. package/templates/knowledge-base/README.md +28 -28
  125. package/templates/knowledge-base/oad.yaml +38 -38
  126. package/templates/sales-assistant/README.md +26 -26
  127. package/templates/sales-assistant/oad.yaml +43 -43
  128. package/templates/tech-support/README.md +43 -43
  129. package/templates/tech-support/oad.yaml +45 -45
  130. package/tests/a2a.test.ts +66 -66
  131. package/tests/agent.test.ts +72 -72
  132. package/tests/analytics.test.ts +50 -50
  133. package/tests/channel.test.ts +39 -39
  134. package/tests/e2e.test.ts +134 -134
  135. package/tests/errors.test.ts +83 -83
  136. package/tests/gateway.test.ts +71 -0
  137. package/tests/hitl.test.ts +71 -71
  138. package/tests/i18n.test.ts +41 -41
  139. package/tests/mcp.test.ts +54 -54
  140. package/tests/oad.test.ts +68 -68
  141. package/tests/performance.test.ts +115 -115
  142. package/tests/plugin.test.ts +74 -74
  143. package/tests/room.test.ts +106 -106
  144. package/tests/runtime.test.ts +42 -42
  145. package/tests/sandbox.test.ts +46 -46
  146. package/tests/security.test.ts +60 -60
  147. package/tests/streaming.test.ts +109 -0
  148. package/tests/templates.test.ts +77 -77
  149. package/tests/v070.test.ts +76 -76
  150. package/tests/versioning.test.ts +75 -75
  151. package/tests/voice.test.ts +61 -61
  152. package/tests/webhook.test.ts +29 -29
  153. package/tests/workflow.test.ts +143 -143
  154. package/tsconfig.json +19 -19
  155. package/vitest.config.ts +9 -9
@@ -1,47 +1,47 @@
1
- apiVersion: opc/v1
2
- kind: Agent
3
- metadata:
4
- name: ecommerce-assistant
5
- version: 1.0.0
6
- description: "电商助手工位 - 商品推荐、订单查询、售后服务一体化"
7
- author: Deepleaper
8
- license: Apache-2.0
9
- marketplace:
10
- certified: false
11
- category: ecommerce
12
- spec:
13
- provider:
14
- default: deepseek
15
- allowed: [openai, deepseek, qwen, gemini]
16
- model: deepseek-chat
17
- systemPrompt: |
18
- 你是一名专业的电商购物助手。
19
- 你帮助用户查询商品信息、比较价格、处理订单状态和售后问题。
20
- 根据用户需求推荐合适的商品,推送当前促销活动,并协助用户做出购买决策。
21
- 处理退换货申请时,需先核实订单信息,再按平台规则指引用户操作。
22
- 始终保持友好、热情、专业的服务态度。
23
- skills:
24
- - name: product-search
25
- description: "搜索商品信息,支持关键词、类目、价格区间筛选"
26
- - name: order-query
27
- description: "查询订单状态、物流轨迹和预计送达时间"
28
- - name: after-sale
29
- description: "处理退换货申请、投诉受理和赔偿协商"
30
- - name: promotion
31
- description: "推送个性化优惠券、限时活动和会员权益"
32
- - name: recommendation
33
- description: "基于用户偏好和购买历史做商品推荐"
34
- channels:
35
- - type: web
36
- port: 3000
37
- memory:
38
- shortTerm: true
39
- longTerm: true
40
- knowledge:
41
- enabled: true
42
- deepbrain: auto
43
- dtv:
44
- trust:
45
- level: sandbox
46
- value:
47
- metrics: [conversion_rate, customer_satisfaction, avg_order_value, refund_rate]
1
+ apiVersion: opc/v1
2
+ kind: Agent
3
+ metadata:
4
+ name: ecommerce-assistant
5
+ version: 1.0.0
6
+ description: "电商助手工位 - 商品推荐、订单查询、售后服务一体化"
7
+ author: Deepleaper
8
+ license: Apache-2.0
9
+ marketplace:
10
+ certified: false
11
+ category: ecommerce
12
+ spec:
13
+ provider:
14
+ default: deepseek
15
+ allowed: [openai, deepseek, qwen, gemini]
16
+ model: deepseek-chat
17
+ systemPrompt: |
18
+ 你是一名专业的电商购物助手。
19
+ 你帮助用户查询商品信息、比较价格、处理订单状态和售后问题。
20
+ 根据用户需求推荐合适的商品,推送当前促销活动,并协助用户做出购买决策。
21
+ 处理退换货申请时,需先核实订单信息,再按平台规则指引用户操作。
22
+ 始终保持友好、热情、专业的服务态度。
23
+ skills:
24
+ - name: product-search
25
+ description: "搜索商品信息,支持关键词、类目、价格区间筛选"
26
+ - name: order-query
27
+ description: "查询订单状态、物流轨迹和预计送达时间"
28
+ - name: after-sale
29
+ description: "处理退换货申请、投诉受理和赔偿协商"
30
+ - name: promotion
31
+ description: "推送个性化优惠券、限时活动和会员权益"
32
+ - name: recommendation
33
+ description: "基于用户偏好和购买历史做商品推荐"
34
+ channels:
35
+ - type: web
36
+ port: 3000
37
+ memory:
38
+ shortTerm: true
39
+ longTerm: true
40
+ knowledge:
41
+ enabled: true
42
+ deepbrain: auto
43
+ dtv:
44
+ trust:
45
+ level: sandbox
46
+ value:
47
+ metrics: [conversion_rate, customer_satisfaction, avg_order_value, refund_rate]
@@ -1,28 +1,28 @@
1
- # Knowledge Base Template
2
-
3
- RAG-powered knowledge base agent that answers questions from your company docs.
4
-
5
- ## Features
6
- - **Semantic Search**: Uses DeepBrain for intelligent document retrieval
7
- - **Document Ingestion**: Add docs to build your knowledge base
8
- - **Source Citations**: Cites sources in answers
9
-
10
- ## Quick Start
11
- ```bash
12
- opc init my-kb --template knowledge-base
13
- cd my-kb
14
- # Optional: install deepbrain for full RAG support
15
- npm install deepbrain
16
- opc run
17
- ```
18
-
19
- ## How It Works
20
- 1. Ingest company documents into DeepBrain
21
- 2. User asks a question
22
- 3. Agent searches for relevant document chunks
23
- 4. LLM generates answer based on retrieved context
24
-
25
- ## Configuration
26
- - `memory.longTerm.provider: deepbrain` — enables semantic memory
27
- - `memory.longTerm.collection` — DeepBrain collection name
28
- - Falls back to in-memory if deepbrain is not installed
1
+ # Knowledge Base Template
2
+
3
+ RAG-powered knowledge base agent that answers questions from your company docs.
4
+
5
+ ## Features
6
+ - **Semantic Search**: Uses DeepBrain for intelligent document retrieval
7
+ - **Document Ingestion**: Add docs to build your knowledge base
8
+ - **Source Citations**: Cites sources in answers
9
+
10
+ ## Quick Start
11
+ ```bash
12
+ opc init my-kb --template knowledge-base
13
+ cd my-kb
14
+ # Optional: install deepbrain for full RAG support
15
+ npm install deepbrain
16
+ opc run
17
+ ```
18
+
19
+ ## How It Works
20
+ 1. Ingest company documents into DeepBrain
21
+ 2. User asks a question
22
+ 3. Agent searches for relevant document chunks
23
+ 4. LLM generates answer based on retrieved context
24
+
25
+ ## Configuration
26
+ - `memory.longTerm.provider: deepbrain` — enables semantic memory
27
+ - `memory.longTerm.collection` — DeepBrain collection name
28
+ - Falls back to in-memory if deepbrain is not installed
@@ -1,38 +1,38 @@
1
- apiVersion: opc/v1
2
- kind: Agent
3
- metadata:
4
- name: knowledge-base
5
- version: 1.0.0
6
- description: "RAG-powered knowledge base agent using DeepBrain for semantic search"
7
- author: Deepleaper
8
- license: Apache-2.0
9
- marketplace:
10
- certified: false
11
- category: knowledge
12
- spec:
13
- provider:
14
- default: deepseek
15
- allowed: [openai, deepseek, qwen]
16
- model: deepseek-chat
17
- systemPrompt: |
18
- You are a knowledge base assistant. Answer questions using the company documents
19
- and knowledge provided to you. If you don't have enough information, say so honestly.
20
- Always cite sources when possible. Be accurate and concise.
21
- skills:
22
- - name: doc-search
23
- description: "Search company documents using semantic search"
24
- - name: doc-ingest
25
- description: "Ingest new documents into the knowledge base"
26
- channels:
27
- - type: web
28
- port: 3000
29
- memory:
30
- shortTerm: true
31
- longTerm:
32
- provider: deepbrain
33
- collection: company-knowledge
34
- dtv:
35
- trust:
36
- level: sandbox
37
- value:
38
- metrics: [queries_answered, accuracy_score, docs_indexed]
1
+ apiVersion: opc/v1
2
+ kind: Agent
3
+ metadata:
4
+ name: knowledge-base
5
+ version: 1.0.0
6
+ description: "RAG-powered knowledge base agent using DeepBrain for semantic search"
7
+ author: Deepleaper
8
+ license: Apache-2.0
9
+ marketplace:
10
+ certified: false
11
+ category: knowledge
12
+ spec:
13
+ provider:
14
+ default: deepseek
15
+ allowed: [openai, deepseek, qwen]
16
+ model: deepseek-chat
17
+ systemPrompt: |
18
+ You are a knowledge base assistant. Answer questions using the company documents
19
+ and knowledge provided to you. If you don't have enough information, say so honestly.
20
+ Always cite sources when possible. Be accurate and concise.
21
+ skills:
22
+ - name: doc-search
23
+ description: "Search company documents using semantic search"
24
+ - name: doc-ingest
25
+ description: "Ingest new documents into the knowledge base"
26
+ channels:
27
+ - type: web
28
+ port: 3000
29
+ memory:
30
+ shortTerm: true
31
+ longTerm:
32
+ provider: deepbrain
33
+ collection: company-knowledge
34
+ dtv:
35
+ trust:
36
+ level: sandbox
37
+ value:
38
+ metrics: [queries_answered, accuracy_score, docs_indexed]
@@ -1,26 +1,26 @@
1
- # Sales Assistant Template
2
-
3
- AI-powered sales assistant for product Q&A, lead capture, and appointment booking.
4
-
5
- ## Features
6
- - **Product Q&A**: Answers questions about your products/services
7
- - **Lead Capture**: Collects prospect information (name, email, company)
8
- - **Appointment Booking**: Schedules demos and meetings
9
-
10
- ## Quick Start
11
- ```bash
12
- opc init my-sales-bot --template sales-assistant
13
- cd my-sales-bot
14
- opc run
15
- ```
16
-
17
- ## Configuration
18
- Edit `oad.yaml` to customize:
19
- - System prompt with your product details
20
- - Add your product FAQ data
21
- - Configure appointment scheduling rules
22
-
23
- ## Value Metrics
24
- - `leads_captured` — Number of leads collected
25
- - `appointments_booked` — Demos/meetings scheduled
26
- - `conversion_rate` — Lead to appointment ratio
1
+ # Sales Assistant Template
2
+
3
+ AI-powered sales assistant for product Q&A, lead capture, and appointment booking.
4
+
5
+ ## Features
6
+ - **Product Q&A**: Answers questions about your products/services
7
+ - **Lead Capture**: Collects prospect information (name, email, company)
8
+ - **Appointment Booking**: Schedules demos and meetings
9
+
10
+ ## Quick Start
11
+ ```bash
12
+ opc init my-sales-bot --template sales-assistant
13
+ cd my-sales-bot
14
+ opc run
15
+ ```
16
+
17
+ ## Configuration
18
+ Edit `oad.yaml` to customize:
19
+ - System prompt with your product details
20
+ - Add your product FAQ data
21
+ - Configure appointment scheduling rules
22
+
23
+ ## Value Metrics
24
+ - `leads_captured` — Number of leads collected
25
+ - `appointments_booked` — Demos/meetings scheduled
26
+ - `conversion_rate` — Lead to appointment ratio
@@ -1,43 +1,43 @@
1
- apiVersion: opc/v1
2
- kind: Agent
3
- metadata:
4
- name: sales-assistant
5
- version: 1.0.0
6
- description: "AI sales assistant with product Q&A, lead capture, and appointment booking"
7
- author: Deepleaper
8
- license: Apache-2.0
9
- marketplace:
10
- certified: false
11
- category: sales
12
- spec:
13
- provider:
14
- default: deepseek
15
- allowed: [openai, deepseek, qwen]
16
- model: deepseek-chat
17
- systemPrompt: |
18
- You are a professional sales assistant. Your goals:
19
- 1. Answer product questions accurately and enthusiastically
20
- 2. Capture leads by collecting name, email, and company info
21
- 3. Book appointments when prospects are ready
22
- Be friendly, persuasive but not pushy. Always provide value first.
23
- skills:
24
- - name: product-qa
25
- description: "Answer product-related questions"
26
- - name: lead-capture
27
- description: "Capture prospect information"
28
- - name: appointment-booking
29
- description: "Schedule meetings and demos"
30
- channels:
31
- - type: web
32
- port: 3000
33
- - type: websocket
34
- port: 3002
35
- memory:
36
- shortTerm: true
37
- longTerm:
38
- provider: in-memory
39
- dtv:
40
- trust:
41
- level: sandbox
42
- value:
43
- metrics: [leads_captured, appointments_booked, conversion_rate]
1
+ apiVersion: opc/v1
2
+ kind: Agent
3
+ metadata:
4
+ name: sales-assistant
5
+ version: 1.0.0
6
+ description: "AI sales assistant with product Q&A, lead capture, and appointment booking"
7
+ author: Deepleaper
8
+ license: Apache-2.0
9
+ marketplace:
10
+ certified: false
11
+ category: sales
12
+ spec:
13
+ provider:
14
+ default: deepseek
15
+ allowed: [openai, deepseek, qwen]
16
+ model: deepseek-chat
17
+ systemPrompt: |
18
+ You are a professional sales assistant. Your goals:
19
+ 1. Answer product questions accurately and enthusiastically
20
+ 2. Capture leads by collecting name, email, and company info
21
+ 3. Book appointments when prospects are ready
22
+ Be friendly, persuasive but not pushy. Always provide value first.
23
+ skills:
24
+ - name: product-qa
25
+ description: "Answer product-related questions"
26
+ - name: lead-capture
27
+ description: "Capture prospect information"
28
+ - name: appointment-booking
29
+ description: "Schedule meetings and demos"
30
+ channels:
31
+ - type: web
32
+ port: 3000
33
+ - type: websocket
34
+ port: 3002
35
+ memory:
36
+ shortTerm: true
37
+ longTerm:
38
+ provider: in-memory
39
+ dtv:
40
+ trust:
41
+ level: sandbox
42
+ value:
43
+ metrics: [leads_captured, appointments_booked, conversion_rate]
@@ -1,43 +1,43 @@
1
- # Tech Support Agent — 技术支持工位
2
-
3
- 专为 IT 支持团队设计的 AI 工位,覆盖软件故障、系统配置、网络问题等场景。
4
-
5
- ## 快速开始
6
-
7
- ```bash
8
- opc init --template tech-support
9
- opc start
10
- ```
11
-
12
- 访问 http://localhost:3000 即可使用技术支持聊天界面。
13
-
14
- ## 功能
15
-
16
- | 技能 | 说明 |
17
- |------|------|
18
- | troubleshoot | 分步骤诊断和解决技术问题 |
19
- | knowledge-lookup | 查询技术文档与历史解决方案 |
20
- | ticket-create | 创建并跟踪技术支持工单 |
21
- | escalate | 升级复杂问题至专项团队 |
22
-
23
- ## 配置
24
-
25
- 在 `oad.yaml` 中修改以下参数:
26
-
27
- - `spec.provider.default` — 切换 LLM 提供商(deepseek / openai / qwen)
28
- - `spec.model` — 指定模型版本
29
- - `spec.systemPrompt` — 定制支持范围和话术风格
30
-
31
- ### 环境变量
32
-
33
- ```bash
34
- OPC_LLM_API_KEY=your_key
35
- OPC_LLM_MODEL=deepseek-chat # 可选,覆盖 oad.yaml 中的 model
36
- OPC_DEEPBRAIN_ENABLED=true # 启用 DeepBrain 知识库增强(需全局安装 deepbrain)
37
- ```
38
-
39
- ## 推荐搭配
40
-
41
- - 将内部技术文档、SOP、FAQ 上传至知识库(`/api/kb/upload`)
42
- - 开启 `OPC_DEEPBRAIN_ENABLED=true` 获得更精准的语义检索
43
- - 通过 Dashboard(`/dashboard`)监控首次解决率和平均响应时间
1
+ # Tech Support Agent — 技术支持工位
2
+
3
+ 专为 IT 支持团队设计的 AI 工位,覆盖软件故障、系统配置、网络问题等场景。
4
+
5
+ ## 快速开始
6
+
7
+ ```bash
8
+ opc init --template tech-support
9
+ opc start
10
+ ```
11
+
12
+ 访问 http://localhost:3000 即可使用技术支持聊天界面。
13
+
14
+ ## 功能
15
+
16
+ | 技能 | 说明 |
17
+ |------|------|
18
+ | troubleshoot | 分步骤诊断和解决技术问题 |
19
+ | knowledge-lookup | 查询技术文档与历史解决方案 |
20
+ | ticket-create | 创建并跟踪技术支持工单 |
21
+ | escalate | 升级复杂问题至专项团队 |
22
+
23
+ ## 配置
24
+
25
+ 在 `oad.yaml` 中修改以下参数:
26
+
27
+ - `spec.provider.default` — 切换 LLM 提供商(deepseek / openai / qwen)
28
+ - `spec.model` — 指定模型版本
29
+ - `spec.systemPrompt` — 定制支持范围和话术风格
30
+
31
+ ### 环境变量
32
+
33
+ ```bash
34
+ OPC_LLM_API_KEY=your_key
35
+ OPC_LLM_MODEL=deepseek-chat # 可选,覆盖 oad.yaml 中的 model
36
+ OPC_DEEPBRAIN_ENABLED=true # 启用 DeepBrain 知识库增强(需全局安装 deepbrain)
37
+ ```
38
+
39
+ ## 推荐搭配
40
+
41
+ - 将内部技术文档、SOP、FAQ 上传至知识库(`/api/kb/upload`)
42
+ - 开启 `OPC_DEEPBRAIN_ENABLED=true` 获得更精准的语义检索
43
+ - 通过 Dashboard(`/dashboard`)监控首次解决率和平均响应时间
@@ -1,45 +1,45 @@
1
- apiVersion: opc/v1
2
- kind: Agent
3
- metadata:
4
- name: tech-support
5
- version: 1.0.0
6
- description: "技术支持工位 - 处理用户技术问题、故障排查和解决方案推荐"
7
- author: Deepleaper
8
- license: Apache-2.0
9
- marketplace:
10
- certified: false
11
- category: it-support
12
- spec:
13
- provider:
14
- default: deepseek
15
- allowed: [openai, deepseek, qwen, gemini]
16
- model: deepseek-chat
17
- systemPrompt: |
18
- 你是一名专业的技术支持工程师。
19
- 你帮助用户解决技术问题,包括软件故障、系统配置、网络问题、硬件故障等。
20
- 回答时请保持专业、耐心,并提供清晰的步骤指引。
21
- 优先使用知识库中的已知解决方案。
22
- 如果问题无法远程解决,请指导用户联系线下支持或提交工单。
23
- skills:
24
- - name: troubleshoot
25
- description: "诊断和解决技术问题,提供分步骤操作指南"
26
- - name: knowledge-lookup
27
- description: "查询技术文档、FAQ 和历史解决方案库"
28
- - name: ticket-create
29
- description: "为复杂问题创建技术支持工单并跟踪进展"
30
- - name: escalate
31
- description: "将高优先级问题升级到高级工程师或专项团队"
32
- channels:
33
- - type: web
34
- port: 3000
35
- memory:
36
- shortTerm: true
37
- longTerm: true
38
- knowledge:
39
- enabled: true
40
- deepbrain: auto
41
- dtv:
42
- trust:
43
- level: internal
44
- value:
45
- metrics: [resolution_time, first_contact_resolution, customer_satisfaction]
1
+ apiVersion: opc/v1
2
+ kind: Agent
3
+ metadata:
4
+ name: tech-support
5
+ version: 1.0.0
6
+ description: "技术支持工位 - 处理用户技术问题、故障排查和解决方案推荐"
7
+ author: Deepleaper
8
+ license: Apache-2.0
9
+ marketplace:
10
+ certified: false
11
+ category: it-support
12
+ spec:
13
+ provider:
14
+ default: deepseek
15
+ allowed: [openai, deepseek, qwen, gemini]
16
+ model: deepseek-chat
17
+ systemPrompt: |
18
+ 你是一名专业的技术支持工程师。
19
+ 你帮助用户解决技术问题,包括软件故障、系统配置、网络问题、硬件故障等。
20
+ 回答时请保持专业、耐心,并提供清晰的步骤指引。
21
+ 优先使用知识库中的已知解决方案。
22
+ 如果问题无法远程解决,请指导用户联系线下支持或提交工单。
23
+ skills:
24
+ - name: troubleshoot
25
+ description: "诊断和解决技术问题,提供分步骤操作指南"
26
+ - name: knowledge-lookup
27
+ description: "查询技术文档、FAQ 和历史解决方案库"
28
+ - name: ticket-create
29
+ description: "为复杂问题创建技术支持工单并跟踪进展"
30
+ - name: escalate
31
+ description: "将高优先级问题升级到高级工程师或专项团队"
32
+ channels:
33
+ - type: web
34
+ port: 3000
35
+ memory:
36
+ shortTerm: true
37
+ longTerm: true
38
+ knowledge:
39
+ enabled: true
40
+ deepbrain: auto
41
+ dtv:
42
+ trust:
43
+ level: internal
44
+ value:
45
+ metrics: [resolution_time, first_contact_resolution, customer_satisfaction]