od-support-chat 1.0.21 → 1.0.22
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- package/package.json +1 -1
package/README.md
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# OD Support Chat
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od-support-chat is a lightweight, embeddable customer support chat tool built for the Origin Detector (OD) platform. It allows companies to enable real-time communication between customers and support teams, helping improve trust, product verification, and issue resolution.
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## Key Points
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### Purpose:
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Enables live chat between customers and support teams directly within a website or platform.
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### Core Value:
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* Improves customer trust
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* Helps with product authenticity verification
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* Speeds up issue resolution
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### Target Users:
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Manufacturing companies and businesses using the Origin Detector (OD) platform
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### Pricing Model:
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* Free (no separate license fee)
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* Only available to users with a paid OD platform subscription
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* Considered a complimentary add-on, not a standalone product
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### Positioning:
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* Not sold independently
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* Acts as an extra support feature within the OD ecosystem
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### Alternative Mentioned:
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The od-support-chat is a simple, embeddable customer support chat designed for the Origin Detector (OD) platform. It
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facilitates real-time communication between customers and support teams, helping to build trust, verify products, and resolve issues.
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This chat tool is free for companies that already have a paid subscription to the Origin Detector platform. Essentially,
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it serves as an added benefit for manufacturing companies using the platform. There are no additional licensing fees for
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the od-support-chat itself, but you'll need to pay for a license for the Origin Detector platform to access this free tool.
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Alternatively, you can use the OptimizeTalk.com meeting tool independently and at no cost, regardless of whether you use the od-support-chat.
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## Development
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- Install:
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```bash
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npm i od-support-chat
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```
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## How to create chat widget for your website
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Login to https://origindetector.com
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<img src="./src/asset/origindetector_com.png" width="500">
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Please get the **meetingLinkKey** and **customerSupportKey** form the Origin Detector website by opening the user profile.
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To obtain the meetingLinkKey and customerSupportKey from the Origin Detector website, follow these steps:
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1. Open your user profile on the Origin Detector (OD) website. You can access this if you have created a company in OD.
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2. Click on the "OptimizeTalk Support" menu item. This will direct you to your meeting room.
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3. If this is your first time accessing this menu, you will be prompted to create a meeting room. During this process, you will need to set a password for the customer support team.
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Once you've completed these steps, you will have access to the keys you need.
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If you already created meeting room it will forward you to that meeting room in OptimizeTalk. You have to login using your meeting room
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password.
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<img src="./src/asset/LoginToYourMeeting.png" width="500">
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After you login there is top control bar where you can create shared link and support key.
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You will need __meetingLinkKey__ and __customerSupportKey__ to use in your website to add chat option. To set up the __meetingLinkKey__
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and __customerSupportKey__, you can choose to allow a maximum of one guest for customer support
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purposes. This will prevent multiple guests from entering the room, which may not be ideal for support scenarios.
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However, if you have a situation where you need to assist a group of guests at the same time and they should all see the
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same message, you can increase the maximum number of guests allowed.
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Finally you can use the Chat client for Origin Detector (OD) customer support tools for your website. Just import and use it with keys
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```typescript
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import { Chat, ChatMobile } from "od-support-chat";
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```
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```typescript
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<Chat meetingLinkKey={meetingLinkKey} customerSupportKey={customerSupportKey}/>
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```
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<img src="./src/asset/customer-support.png" height="500">
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