oa-componentbook 0.0.0-sit1.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (320) hide show
  1. package/README.md +92 -0
  2. package/build/MockData.js +2311 -0
  3. package/build/components/oa-component-accordion/Accordion.js +195 -0
  4. package/build/components/oa-component-accordion/styles.js +13 -0
  5. package/build/components/oa-component-auto-complete/CustomAutoComplete.js +167 -0
  6. package/build/components/oa-component-bar-chart/BarChart.js +295 -0
  7. package/build/components/oa-component-bread-crumb/CustomBreadCrumb.js +47 -0
  8. package/build/components/oa-component-button/CustomButton.js +108 -0
  9. package/build/components/oa-component-button/styles.js +41 -0
  10. package/build/components/oa-component-checkbox/CustomCheckBox.js +115 -0
  11. package/build/components/oa-component-checkbox/styles.js +12 -0
  12. package/build/components/oa-component-count-card/CustomCountCard.js +74 -0
  13. package/build/components/oa-component-count-card/styles.js +12 -0
  14. package/build/components/oa-component-datepicker/CustomDatePicker.js +134 -0
  15. package/build/components/oa-component-demo-border-radius/BorderRadiusDemo.js +35 -0
  16. package/build/components/oa-component-demo-border-radius/styles.js +12 -0
  17. package/build/components/oa-component-demo-color-variables/ColorVariablesDemo.js +34 -0
  18. package/build/components/oa-component-demo-color-variables/styles.js +12 -0
  19. package/build/components/oa-component-demo-elevation/ElevationDemo.js +22 -0
  20. package/build/components/oa-component-demo-elevation/styles.js +12 -0
  21. package/build/components/oa-component-demo-spacing/SpacingScales.js +26 -0
  22. package/build/components/oa-component-demo-spacing/styles.js +259 -0
  23. package/build/components/oa-component-drawer/CustomDrawer.js +178 -0
  24. package/build/components/oa-component-drawer/styles.js +16 -0
  25. package/build/components/oa-component-dropdown/CustomDropdown.js +102 -0
  26. package/build/components/oa-component-dropdown/customClass.css +9 -0
  27. package/build/components/oa-component-dropdown/styles.js +12 -0
  28. package/build/components/oa-component-feedback-form/FeedbackForm.js +75 -0
  29. package/build/components/oa-component-feedback-tooltip/FeedbackTooltip.js +69 -0
  30. package/build/components/oa-component-form-item/CustomFormItem.js +74 -0
  31. package/build/components/oa-component-header/CustomHeader.js +104 -0
  32. package/build/components/oa-component-header/styles.js +12 -0
  33. package/build/components/oa-component-icons/CustomIcon.js +92 -0
  34. package/build/components/oa-component-icons/MaterialIcon.js +70 -0
  35. package/build/components/oa-component-icons/SizedSvg.js +42 -0
  36. package/build/components/oa-component-info/CustomInfo.js +119 -0
  37. package/build/components/oa-component-info/styles.js +15 -0
  38. package/build/components/oa-component-input/CustomInput.js +131 -0
  39. package/build/components/oa-component-input-number/CustomInputNumber.js +140 -0
  40. package/build/components/oa-component-lable/CustomLable.js +37 -0
  41. package/build/components/oa-component-lable/styles.js +12 -0
  42. package/build/components/oa-component-loader/CustomLoader.js +66 -0
  43. package/build/components/oa-component-modal/CustomModal.js +153 -0
  44. package/build/components/oa-component-modal/styles.js +14 -0
  45. package/build/components/oa-component-notification/CustomNotification.js +152 -0
  46. package/build/components/oa-component-notification/styles.js +12 -0
  47. package/build/components/oa-component-notification/usage-example.md +44 -0
  48. package/build/components/oa-component-pagination/CustomPagination.js +111 -0
  49. package/build/components/oa-component-pagination/styles.js +12 -0
  50. package/build/components/oa-component-popover/CustomPopover.js +58 -0
  51. package/build/components/oa-component-progress-bar/CustomProgressBar.js +68 -0
  52. package/build/components/oa-component-progress-bar/styles.js +12 -0
  53. package/build/components/oa-component-radio/CustomRadio.js +112 -0
  54. package/build/components/oa-component-radio/styles.js +13 -0
  55. package/build/components/oa-component-rating/CustomRating.js +13 -0
  56. package/build/components/oa-component-select/CustomSelect.js +432 -0
  57. package/build/components/oa-component-steps/CustomSteps.js +117 -0
  58. package/build/components/oa-component-steps/styles.js +12 -0
  59. package/build/components/oa-component-table/CustomTable.js +300 -0
  60. package/build/components/oa-component-table/CustomTableV1.js +610 -0
  61. package/build/components/oa-component-table/styles.js +14 -0
  62. package/build/components/oa-component-table/stylesV1.js +19 -0
  63. package/build/components/oa-component-tabs/CustomTabs.js +102 -0
  64. package/build/components/oa-component-tabs/styles.js +13 -0
  65. package/build/components/oa-component-tag/CustomTag.js +66 -0
  66. package/build/components/oa-component-tag/styles.js +75 -0
  67. package/build/components/oa-component-textarea/CustomTextArea.js +74 -0
  68. package/build/components/oa-component-textarea/styles.js +16 -0
  69. package/build/components/oa-component-timeline/CustomTimeline.js +65 -0
  70. package/build/components/oa-component-timeline/styles.js +15 -0
  71. package/build/components/oa-component-timepicker/CustomTimePicker.js +104 -0
  72. package/build/components/oa-component-toggle/CustomToggle.js +111 -0
  73. package/build/components/oa-component-toggle/styles.js +43 -0
  74. package/build/components/oa-component-tooltip/CustomTooltip.js +70 -0
  75. package/build/components/oa-component-typography/Typography.js +58 -0
  76. package/build/components/oa-component-typography/styles.js +13 -0
  77. package/build/components/oa-component-upload/CustomUpload.js +332 -0
  78. package/build/components/oa-component-upload/styles.js +13 -0
  79. package/build/components/oa-component-viewer/CustomViewer.js +273 -0
  80. package/build/components/oa-component-viewer/styles.js +14 -0
  81. package/build/constants/ratingConstants.js +194 -0
  82. package/build/dev/oa-component-document-viewer/CustomDocumentViewer.js +367 -0
  83. package/build/dev/oa-component-document-viewer/styles.js +12 -0
  84. package/build/dev/oa-component-timeline/CustomTimeline.js +53 -0
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  86. package/build/dev/oa-component-upload/CustomUpload.js +285 -0
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  88. package/build/dev/oa-component-viewer/CustomViewer.js +326 -0
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  90. package/build/dev/oa-widget-document-modal/DocumentSideModal.js +166 -0
  91. package/build/dev/oa-widget-document-modal/styles.js +12 -0
  92. package/build/dev/oa-widget-document-side-drawer/DocumentSideDrawer.js +196 -0
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  94. package/build/dev/oa-widget-document-upload-card/DocUploadCardWidget.js +179 -0
  95. package/build/dev/oa-widget-document-upload-card/styles.js +13 -0
  96. package/build/global-css/BorderRadius.js +22 -0
  97. package/build/global-css/ColorVariables.js +26 -0
  98. package/build/global-css/ColorVariablesMap.js +29 -0
  99. package/build/global-css/CustomDropDownThemes.js +31 -0
  100. package/build/global-css/Elevation.js +35 -0
  101. package/build/global-css/GlobalCss.js +26 -0
  102. package/build/global-css/GridLayout.js +25 -0
  103. package/build/global-css/SpacingScales.js +11 -0
  104. package/build/global-css/Typographies.js +26 -0
  105. package/build/global-css/TypographiesMap.js +71 -0
  106. package/build/global-css/color-options.js +8 -0
  107. package/build/global-css/commonStyles.js +11 -0
  108. package/build/global-css/tooltip-placement-option.js +8 -0
  109. package/build/global-css/typography-options.js +8 -0
  110. package/build/images/AC.png +0 -0
  111. package/build/images/Car.png +0 -0
  112. package/build/images/Cooler.png +0 -0
  113. package/build/images/Default.png +0 -0
  114. package/build/images/Footwear.png +0 -0
  115. package/build/images/Furniture.png +0 -0
  116. package/build/images/Glasses.png +0 -0
  117. package/build/images/HA.png +0 -0
  118. package/build/images/Laptop.png +0 -0
  119. package/build/images/Luggage.png +0 -0
  120. package/build/images/Microwave.png +0 -0
  121. package/build/images/Mobile.png +0 -0
  122. package/build/images/PdfSampleImage.png +0 -0
  123. package/build/images/Refrigerator.png +0 -0
  124. package/build/images/Shirts.png +0 -0
  125. package/build/images/Tablets.png +0 -0
  126. package/build/images/Television.png +0 -0
  127. package/build/images/TwoWheeler.png +0 -0
  128. package/build/images/Wallet.png +0 -0
  129. package/build/images/WashingMachine.png +0 -0
  130. package/build/images/WaterPurifier.png +0 -0
  131. package/build/images/Wearable.png +0 -0
  132. package/build/images/ajax-loader.gif +0 -0
  133. package/build/images/astronaut_emptystate.png +0 -0
  134. package/build/images/caution.svg +3 -0
  135. package/build/images/close.svg +3 -0
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  138. package/build/images/exportGrp01.png +0 -0
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  141. package/build/images/hand-icon.svg +4 -0
  142. package/build/images/iphone.svg +9 -0
  143. package/build/images/left-icon.svg +28 -0
  144. package/build/images/map_pointer.svg +25 -0
  145. package/build/images/modal-img.svg +8 -0
  146. package/build/images/oaChat.svg +5 -0
  147. package/build/images/offer.svg +3 -0
  148. package/build/images/oneassist-logo.png +0 -0
  149. package/build/images/outOfStock.png +0 -0
  150. package/build/images/right-icon.svg +28 -0
  151. package/build/images/search_ic.svg +3 -0
  152. package/build/images/search_not_found.svg +7 -0
  153. package/build/images/upload.svg +8 -0
  154. package/build/images/zoom.svg +4 -0
  155. package/build/index.js +763 -0
  156. package/build/layout/DetailDataLayout/DetailDataLayout.js +20 -0
  157. package/build/layout/DetailDataLayout/components/Form.js +22 -0
  158. package/build/layout/DetailDataLayout/components/Header.js +32 -0
  159. package/build/layout/DetailDataLayout/style.css +9 -0
  160. package/build/layout/DetailDataLayout/styles.js +12 -0
  161. package/build/layout/EntityOverviewLayout/EntityOverviewLayout.js +235 -0
  162. package/build/layout/EntityOverviewLayout/reducer/entityOverviewLayoutReducer.js +63 -0
  163. package/build/layout/EntityOverviewLayout/styles.js +13 -0
  164. package/build/layout/GenricLayOut/GenricLayOut.js +2293 -0
  165. package/build/layout/GenricLayOut/components/AppliedFilters.js +84 -0
  166. package/build/layout/GenricLayOut/components/CardList.js +34 -0
  167. package/build/layout/GenricLayOut/components/DropdownSearch.js +48 -0
  168. package/build/layout/GenricLayOut/components/Header.js +74 -0
  169. package/build/layout/GenricLayOut/components/Modal.js +85 -0
  170. package/build/layout/GenricLayOut/components/ProfileSection.js +87 -0
  171. package/build/layout/GenricLayOut/components/Search.js +51 -0
  172. package/build/layout/GenricLayOut/components/StaticFilter.css +73 -0
  173. package/build/layout/GenricLayOut/components/StaticFilter.js +37 -0
  174. package/build/layout/GenricLayOut/reducer/layoutReducer.js +294 -0
  175. package/build/layout/GenricLayOut/resolver/staticConfigResolver.js +98 -0
  176. package/build/layout/GenricLayOut/styles.js +25 -0
  177. package/build/layout/paymentAndConsent/CancelScreen.js +46 -0
  178. package/build/layout/paymentAndConsent/ConsentCard.js +68 -0
  179. package/build/layout/paymentAndConsent/DetailsCard.js +75 -0
  180. package/build/layout/paymentAndConsent/DetailsList.js +38 -0
  181. package/build/layout/paymentAndConsent/Header.js +33 -0
  182. package/build/layout/paymentAndConsent/InProgressScreen.js +46 -0
  183. package/build/layout/paymentAndConsent/Loader.js +21 -0
  184. package/build/layout/paymentAndConsent/Modal.js +28 -0
  185. package/build/layout/paymentAndConsent/PaymentAndConsent.js +22 -0
  186. package/build/layout/paymentAndConsent/PaymentCard.js +83 -0
  187. package/build/layout/paymentAndConsent/Section.js +34 -0
  188. package/build/layout/paymentAndConsent/SuccessScreen.js +46 -0
  189. package/build/layout/paymentAndConsent/TimeLineCard.js +28 -0
  190. package/build/layout/paymentAndConsent/TncList.js +32 -0
  191. package/build/layout/paymentAndConsent/style.js +12 -0
  192. package/build/utils/common.js +20 -0
  193. package/build/utils/download-file.js +23 -0
  194. package/build/utils/fix-decimal-places.js +24 -0
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  198. package/build/utils/random-generators.js +19 -0
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  201. package/build/widgets/oa-form-widget/FormWidget.js +544 -0
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  203. package/build/widgets/oa-widget-add-spare-part/AddSparePartCollapseWidget.js +461 -0
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  211. package/build/widgets/oa-widget-chat/ChatWidget.js +261 -0
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  213. package/build/widgets/oa-widget-close-claim/CloseClaimWidget.js +256 -0
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  215. package/build/widgets/oa-widget-collapsible-key-value/CollapsibleKeyValueWidget.js +395 -0
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  217. package/build/widgets/oa-widget-content-panel/ContentPanel.js +82 -0
  218. package/build/widgets/oa-widget-content-panel/styles.js +12 -0
  219. package/build/widgets/oa-widget-custom-details/CustomDetails.js +41 -0
  220. package/build/widgets/oa-widget-customer-rating-card/CustomerRatingCard.js +147 -0
  221. package/build/widgets/oa-widget-customer-rating-card/styles.js +12 -0
  222. package/build/widgets/oa-widget-date-dropdown/DateDropDown.js +385 -0
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  224. package/build/widgets/oa-widget-detailcard/MembershipDetailCard.js +182 -0
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  226. package/build/widgets/oa-widget-document-upload/DocUploadWidget.js +264 -0
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  318. package/build/widgets/oa-widget-view-previous-description/ViewPreviousDescriptionWidget.js +188 -0
  319. package/build/widgets/oa-widget-view-previous-description/styles.js +16 -0
  320. package/package.json +100 -0
@@ -0,0 +1,2311 @@
1
+ "use strict";
2
+
3
+ Object.defineProperty(exports, "__esModule", {
4
+ value: true
5
+ });
6
+ exports.serviceRequestData = exports.fraudReasons = exports.closingClaimReasons = void 0;
7
+ const serviceRequestData = exports.serviceRequestData = {
8
+ status: 'P',
9
+ createdOn: '09-Oct-2023 22:02:14',
10
+ createdBy: '51834430',
11
+ modifiedOn: '09-Oct-2023 22:02:16',
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+ modifiedBy: 'CRM',
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+ sessionUserId: null,
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+ sessionAppId: null,
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+ sessionEmailId: null,
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+ sessionContactNumber: null,
17
+ modifiedByName: null,
18
+ userName: null,
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+ apiVersion: null,
20
+ id: null,
21
+ serviceRequestId: 3800621,
22
+ serviceRequestType: 'PE_ADLD',
23
+ serviceRequestTypeName: null,
24
+ requestDescription: 'Claim Raise for TC_01,',
25
+ referenceNo: '1045350688',
26
+ refPrimaryTrackingNo: '21455375',
27
+ refSecondaryTrackingNo: '18481663',
28
+ assignee: null,
29
+ assignees: null,
30
+ scheduleSlotStartDateTime: null,
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+ scheduleSlotEndDateTime: null,
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+ dueDateTime: null,
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+ actualStartDateTime: null,
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+ actualEndDateTime: null,
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+ servicePartnerCode: null,
36
+ servicePartnerBuCode: null,
37
+ workflowProcessId: '4000000303919530',
38
+ workflowData: {
39
+ documentUpload: {
40
+ status: 'Completed',
41
+ statusCode: 'CO',
42
+ startDate: 'Oct 09, 2023 10:02:14 PM',
43
+ endDate: 'Oct 09, 2023 10:02:15 PM',
44
+ description: 'Documents were uploaded on 09-Oct-2023.',
45
+ statusCodeModifiedOn: null,
46
+ documentUploadDateTime: '09-Oct-2023',
47
+ documentId: null,
48
+ dateOfIncident: '09-Oct-2023 00:00:00',
49
+ placeOfIncident: 'One Assist Office',
50
+ deviceBreakdownDetail: null,
51
+ mobileLossDetails: null,
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+ mobileDamageDetails: {
53
+ optionalDamage: null,
54
+ damagePart: 'null',
55
+ damageIsTouchWorks: '',
56
+ damageIsSwitchedOn: '',
57
+ damageType: 'Accidental Damage',
58
+ damagePlace: 'One Assist Office',
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+ damagedParts: [{
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+ id: '8a81fc6b8b12affe018b15483167034d',
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+ serviceRequestId: 3800621,
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+ damage: null,
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+ createdOn: 1696869134695,
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+ createdBy: null,
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+ modifiedOn: 1696869134695,
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+ modifiedBy: null
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+ }]
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+ },
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+ fmip: null,
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+ allMandatoryDocsUploaded: false
71
+ },
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+ verification: {
73
+ status: 'Verification Pending',
74
+ statusCode: 'VP',
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+ startDate: 'Oct 09, 2023 10:02:15 PM',
76
+ endDate: null,
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+ description: 'Document verification is in progress. It may take upto 48 hours.',
78
+ statusCodeModifiedOn: null,
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+ remarks: null,
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+ documentId: null,
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+ damageLossDateTimeVerRemarks: null,
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+ damageLossDateTimeVerStat: null,
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+ verificationNewCases: null,
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+ payment: null,
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+ allDocVerStatus: null,
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+ subStatus: 'New Cases',
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+ dispositionRemarks: null,
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+ admissibilityDecision: null,
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+ admissibilityStartedDate: null,
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+ admissibilityCompletedDate: null,
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+ admissibilityAssignee: null,
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+ incidentDescRemarks: null,
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+ incidentDescVerStatus: null,
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+ dayCount: 1,
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+ inQuery: null,
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+ inQueryStartDate: null,
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+ dispositionLogs: null,
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+ verificationStartDate: null
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+ },
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+ icDoc: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ estimatedInvoiceVerificationStatus: null,
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+ docSentToIC: null,
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+ intimated: null,
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+ allDocSentIc: null,
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+ docSentToICDate: null,
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+ documentToBeSentToIC: null,
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+ failureReasons: null
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+ },
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+ repairAssessment: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ diagonosisReportedbyAssignee: null,
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+ sparePartsRequired: null,
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+ transport: null,
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+ labourCost: null,
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+ visitCharges: null,
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+ labourCosts: null,
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+ costToServiceDto: null,
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+ accidentalDamage: null,
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+ costToCustomer: null,
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+ costToCompany: null,
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+ costToInsurer: null,
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+ costToOneassist: null,
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+ isCustomerAgree: null,
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+ customerDecision: null,
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+ isSpareRequestRaisedWithIC: null,
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+ isTransportationRaisedWithIC: null,
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+ invoiceValue: '40000.0',
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+ endTime: null,
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+ estimateAmt: null,
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+ repairable: null,
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+ estimationCompleted: null,
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+ estimatedDate: null,
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+ damageType: null,
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+ estimateCostToCompany: null,
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+ estimateCostToCustomer: null,
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+ isTransportationDone: null,
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+ estimationDayCount: null,
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+ remarks: null,
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+ remarkId: null,
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+ remainingCoverAmountForMemberShip: null,
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+ overrunCoverAmount: null,
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+ serviceCancelReason: null,
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+ sparePartApprovalAwaiting: null,
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+ imeiMismatch: null,
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+ handsetActivationDate: null,
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+ modelName: null,
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+ deviceMake: null,
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+ handsetValue: null,
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+ estimationLockOptions: null,
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+ estimationLockDisabled: null,
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+ estimateStatus: null,
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+ estimateRemarks: null,
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+ tatDate: null,
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+ tatDateChangeFlag: false
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+ },
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+ insuranceDecision: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ deliveryICApproved: null,
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+ deliveryICBerApproved: null,
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+ deliveryICRejected: null,
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+ deliveryToAscStatus: null,
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+ salvageAmt: null,
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+ reinstallPrem: null,
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+ paymentDate: null,
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+ paymentAmt: null,
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+ excessAmtApproved: null,
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+ excessAmtReceived: null,
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+ icDecision: null,
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+ icDepriciation: null,
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+ icEstimateAmt: null,
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+ icExcessAmt: null,
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+ icUnderInsur: null,
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+ edelweissClaimNumber: null,
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+ icApprovalSubStatus: null,
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+ icApprovalCompletedDate: null,
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+ icApprovalDecision: null,
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+ icApprovalAssignee: null,
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+ remarks: null,
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+ courtesyRequired: null,
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+ subStatus: null,
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+ inQuery: null,
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+ dayCount: null,
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+ icRejectReason: null,
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+ amtPaybleToCustomer: null,
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+ excessAmtToOA: null,
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+ excessAmtToIC: null,
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+ icDecisionPending: null,
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+ marketValue: null,
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+ berSettlementAmt: null,
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+ icApprovedAmt: null,
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+ balanceSumInsured: null,
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+ icDecisionSubStatus: null,
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+ isBerReplacement: null
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+ },
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+ repair: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ resolutionCode: null,
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+ touchScreenStatus: null,
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+ cameraStatus: null,
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+ buttonsStatus: null,
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+ speakerStatus: null,
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+ microphoneStatus: null,
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+ chargePinStatus: null,
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+ headPhoneJackStatus: null,
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+ wifiStatus: null,
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+ dispalyStatus: null,
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+ manufacturingDefect: null,
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+ verifier: null,
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+ qcCompleted: null,
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+ repairDate: null,
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+ repairDueDate: null,
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+ repairable: null,
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+ repairCompleted: null,
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+ amtPaidByOneassist: null,
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+ imei: null,
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+ deviceModel: null,
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+ repairCostToCompany: null,
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+ repairCostToCustomer: null,
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+ payment: null,
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+ advices: [],
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+ scopeDetails: null,
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+ remarks: null,
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+ remarkId: null,
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+ ascHub: null,
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+ damageType: null,
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+ serviceEndCode: null
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+ },
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+ claimSettlement: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ claimAmount: null,
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+ settlementDate: null,
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+ icPaymentConfirmation: null,
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+ remarks: null
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+ },
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+ pickup: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ ascHub: null,
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+ pickupQc: null,
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+ manufacturingDefect: null,
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+ verifier: null,
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+ fulfilmentHubId: null,
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+ pickupDate: null,
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+ pincodeCategory: 'A',
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+ serviceCenterId: null,
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+ pickupTime: null,
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+ defaultServiceCntrId: null,
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+ imeiEnterByASC: null,
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+ walkInAscId: null,
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+ walkInDate: null,
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+ walkInTime: null
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+ },
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+ delivery: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
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+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ delvDueDate: null,
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+ actDelvDate: null,
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+ bankAccountRefNo: null,
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+ bankAccountVerificationStatus: null,
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+ bankAccountVerificationSubStatus: null,
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+ bankAccountPaymentRemarks: null,
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+ bankUtrn: null,
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+ courtesyRaised: null,
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+ deviceReceivedToHub: null,
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+ berOptOutAcknowledgment: null,
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+ walkInAscId: null,
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+ ascCollectedExcessAmount: null,
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+ deviceCollectionDate: null,
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+ deviceCollectionTime: null,
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+ bankAccountDtlRejectReason: null,
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+ berSettlementDate: null,
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+ deviceIMEINo: null,
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+ deviceMake: null,
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+ deviceModel: null,
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+ deviceInvoiceAmount: null,
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+ deviceInvoiceDate: null
311
+ },
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+ docSettlement: {
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+ status: null,
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+ statusCode: null,
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+ startDate: null,
316
+ endDate: null,
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+ description: null,
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+ statusCodeModifiedOn: null,
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+ docSentToICDate: null,
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+ allDocSentIc: null
321
+ }
322
+ },
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+ initiatingSystem: 1,
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+ workflowStage: 'VR',
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+ workflowStageStatus: 'VP',
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+ workflowAlert: null,
327
+ workflowProcDefKey: null,
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+ serviceAddress: {
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+ status: null,
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+ createdOn: '09-Oct-2023 22:02:14',
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+ createdBy: null,
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+ modifiedOn: '09-Oct-2023 22:02:14',
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+ modifiedBy: null,
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+ sessionUserId: null,
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+ sessionAppId: null,
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+ sessionEmailId: null,
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+ sessionContactNumber: null,
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+ modifiedByName: null,
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+ userName: null,
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+ apiVersion: null,
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+ serviceAddressId: 3541757,
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+ addressLine1: 'Office',
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+ addressLine2: null,
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+ landmark: 'Vipul Plaza',
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+ district: 'Jaipur',
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+ mobileNo: 5532166334,
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+ pincode: '302013',
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+ countryCode: 'IN',
349
+ addresseeFullName: 'One Assist',
350
+ email: 'email_53852886089354@mailinator.com',
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+ state: 'Rajasthan',
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+ alternateEmailId: null,
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+ alternateMobileNo: null,
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+ stateCode: 'RJ',
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+ latitude: null,
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+ longitude: null,
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+ serviceArea: null
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+ },
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+ serviceDocuments: null,
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+ serviceRequestFeedback: null,
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+ activitiHistoryTasks: [{
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+ stageOrderId: 10,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Document Upload',
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+ assignee: '51834430',
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+ startTime: '09-Oct-2023 22:02:14',
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+ comments: [],
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+ endTime: '09-Oct-2023 22:02:15',
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+ status: 'completed',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: '4000000303919585',
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+ taskDefId: 'DocumentUpload'
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+ }, {
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+ stageOrderId: 20,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Verification',
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+ assignee: 'uattest2',
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+ startTime: '09-Oct-2023 22:02:15',
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+ comments: [],
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+ endTime: null,
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+ status: 'In-Progress',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: '4000000303919612',
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+ taskDefId: 'DocumentVerification'
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+ }, {
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+ stageOrderId: 30,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Pick Up',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 40,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Estimation',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 50,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Docs to IC',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 60,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'IC Approval',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 70,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Repair Due Info',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 80,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Delivery',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 90,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'Settlement Docs To IC',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }, {
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+ stageOrderId: 100,
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+ processInstanceId: '4000000303919530',
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+ taskName: 'IC Claim Payment',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not-Started',
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ }],
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+ shipmentDetails: null,
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+ additionalAttributes: null,
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+ technicianProfileDetails: null,
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+ thirdPartyProperties: {
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+ purchaseDate: '09-Oct-2023',
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+ partnerCode: 29,
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+ isTgPartner: false,
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+ endDate: '07-Oct-2024',
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+ assetInvoiceNo: '29401271',
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+ planName: 'OneAssist 1Yr Laptop Damage Protection Plan for Retail GT',
502
+ productName: 'LAP',
503
+ sumAssured: 40000,
504
+ sumInsured: 40000,
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+ customerId: 51834430,
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+ componentDetailResponse: [{
507
+ scopeCode: 0,
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+ scopeName: 'Complete Asset',
509
+ status: 'A'
510
+ }],
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+ planId: 156963,
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+ deviceWarranty: null,
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+ partnerBUCode: 308,
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+ ecomOrderId: null,
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+ stageIntDate: 1696869135392,
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+ courtesyRequired: null,
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+ partnerName: 'FUTURE GENERALI',
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+ mobPurchageDate: '09-Oct-2023',
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+ srAge: 2,
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+ businessPartnerName: 'PORTAL',
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+ alternateMobileNo: '5532166334',
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+ planCode: 663,
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+ serialNo: '50000240379',
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+ firstName: 'JvBJY',
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+ policyId: '2594',
526
+ assignee: 'uattest2',
527
+ stageAge: '2',
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+ startDate: '09-Oct-2023',
529
+ coverAmount: 40000
530
+ },
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+ servicePartnerName: null,
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+ servicePartnerAddress: null,
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+ assets: [{
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+ status: 'A',
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+ createdOn: '09-Oct-2023 22:02:14',
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+ createdBy: null,
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+ modifiedOn: '09-Oct-2023 22:02:14',
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+ modifiedBy: null,
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+ sessionUserId: null,
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+ sessionAppId: null,
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+ sessionEmailId: null,
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+ sessionContactNumber: null,
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+ modifiedByName: null,
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+ userName: null,
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+ apiVersion: null,
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+ assetId: 'a589eb66020740bc9a179fb1fbf6345c',
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+ serviceRequestId: 3800621,
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+ productCode: 'LAP',
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+ isFunctional: null,
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+ isAccidentalDamage: null,
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+ make: 'Lenovo',
552
+ serialNo: '50000240379',
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+ modelNo: 'Y1',
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+ assetAge: null,
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+ assetTechnology: null,
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+ assetSize: null,
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+ assetUnit: null,
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+ isInformationCorrect: null,
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+ assetInspectionStatus: null,
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+ serviceRequestAssetDocuments: [],
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+ assetReferenceNo: '18481663',
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+ serviceType: null,
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+ category: 'PE',
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+ markedForTransport: null,
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+ assetServiceStatus: null,
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+ userRemarks: [],
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+ isRepeatRepair: null,
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+ serviceCount: null,
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+ assetLocation: null,
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+ specifications: null,
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+ failureReason: null,
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+ approxRepairCost: null,
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+ exceptionally: false,
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+ commercial: false,
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+ productName: null
576
+ }],
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+ dateOfIncident: '09-Oct-2023 00:00:00',
578
+ cloudStorageArchiveId: null,
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+ adviceId: null,
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+ insurancePartnerCode: 181,
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+ conversations: null,
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+ cloudStorageJobStatus: null,
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+ externalReferenceNo: 3800621,
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+ coveredScopesInPlan: null,
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+ isWalkInAsc: null,
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+ walkInAscDetails: null,
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+ serviceAndCustRiskProfileData: null,
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+ remarks: null,
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+ srCloseReasonRemarks: null,
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+ incidentDisposition: null,
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+ isCustomerFraudCase: null,
592
+ serviceFraudCaseReason: null,
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+ customerDetails: {
594
+ customer_name: 'One Assist',
595
+ mobile: 5532166334,
596
+ email: 'email_53852886089354@mailinator.com',
597
+ customer_ID: 51834430,
598
+ address: 'Office, null',
599
+ state: 'Rajasthan',
600
+ city: 'Jaipur',
601
+ pincode: '302013'
602
+ },
603
+ insuranceBacked: null,
604
+ dateOfIntimation: '09-Oct-2023 22:02:10',
605
+ additionalDetails: {
606
+ customerNameInvoiceMismatch: null,
607
+ matchingIMEIInvoice: null,
608
+ customerNameGovIdMismatch: null,
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+ gifterName: null,
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+ invoiceNameVariationReason: null,
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+ customerGifterRelation: null
612
+ },
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+ logisticReferenceNo: null,
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+ shortCircuitReason: null,
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+ srCloseDate: null,
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+ srCloseStage: null,
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+ paymentReceived: null,
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+ customerId: null,
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+ serviceRequestSourceType: null,
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+ referenceOrderNo: null,
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+ serviceOrderId: null,
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+ isEnterprise: true,
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+ inspectionDetails: null,
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+ reinspectionCount: null,
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+ preferredLanguage: null,
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+ showDownloadJobsheet: false,
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+ expiringOn: null,
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+ serviceCancelReason: null,
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+ exchangePrice: null,
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+ fulfilmentPrice: null,
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+ verificationStartDate: null,
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+ excessAmt: null,
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+ excessPaymentLink: null,
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+ insurerName: null,
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+ insurerGst: null,
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+ pendingIncidentDescriptions: null,
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+ pendingUploadedDocKeys: null,
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+ serviceRequestStatus: null,
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+ serviceRequestUUID: null,
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+ isCustomerActionPending: null,
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+ documents: null,
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+ delayInPlanActivation: null,
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+ isDelayInPlanActivation: null,
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+ membershipPurchaseDate: null,
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+ assetInvoiceDate: null,
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+ documentLess: null,
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+ purchase_date: '09-Oct-2023',
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+ },
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+ date_of_damage: '09-Oct-2023 00:00:00',
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+ place_of_damage: '',
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+ date_of_intimation: '09-Oct-2023 22:02:10',
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+ },
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+ taskDefId: null
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+ }],
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+ taskDefId: 'DocumentVerification',
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+ data: {
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+ status: 'In-Progress',
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+ userName: null,
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+ taskId: '4000000303919612',
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+ taskDefId: 'DocumentVerification'
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+ },
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+ stageId: 'DocumentVerification',
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+ stageName: 'Verification'
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+ }, {
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+ taskDefId: null,
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+ data: {
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+ processInstanceId: '4000000303919530',
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+ taskId: null,
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+ taskDefId: null
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+ },
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+ stageId: null,
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+ stageName: 'Pick Up'
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+ taskDefId: null
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+ },
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+ }, {
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+ taskDefId: null,
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+ data: {
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+ },
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+ stageId: null,
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+ stageName: 'Docs to IC'
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+ }, {
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+ },
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+ stageId: null,
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+ stageName: 'IC Approval'
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+ }, {
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+ taskName: 'Repair Due Info',
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+ startTime: null,
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+ startTime: null,
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+ comments: null,
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+ endTime: null,
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+ status: 'Not Started',
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+ userName: null,
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+ taskId: null,
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+ },
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+ stageName: 'Repair Due Info'
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+ }, {
1027
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1029
+ taskName: 'Delivery',
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+ assignee: null,
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+ startTime: null,
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+ comments: null,
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+ status: 'Not Started',
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+ userName: null,
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+ data: {
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+ liveStatus: null,
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+ userName: null,
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+ taskId: null,
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+ taskDefId: null
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+ },
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+ stageId: null,
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+ stageName: 'Delivery'
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+ }, {
1056
+ stageOrderId: 90,
1057
+ processInstanceId: '4000000303919530',
1058
+ taskName: 'Settlement Docs To IC',
1059
+ assignee: null,
1060
+ startTime: null,
1061
+ comments: null,
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+ endTime: null,
1063
+ status: 'Not Started',
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+ liveStatus: null,
1065
+ userName: null,
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+ taskId: null,
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+ taskDefId: null,
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+ data: {
1069
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1070
+ processInstanceId: '4000000303919530',
1071
+ taskName: 'Settlement Docs To IC',
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+ assignee: null,
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+ startTime: null,
1074
+ comments: null,
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+ endTime: null,
1076
+ status: 'Not Started',
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+ liveStatus: null,
1078
+ userName: null,
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+ taskId: null,
1080
+ taskDefId: null
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+ },
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+ stageId: null,
1083
+ stageName: 'Settlement Docs To IC'
1084
+ }, {
1085
+ stageOrderId: 100,
1086
+ processInstanceId: '4000000303919530',
1087
+ taskName: 'IC Claim Payment',
1088
+ assignee: null,
1089
+ startTime: null,
1090
+ comments: null,
1091
+ endTime: null,
1092
+ status: 'Not Started',
1093
+ liveStatus: null,
1094
+ userName: null,
1095
+ taskId: null,
1096
+ taskDefId: null,
1097
+ data: {
1098
+ stageOrderId: 100,
1099
+ processInstanceId: '4000000303919530',
1100
+ taskName: 'IC Claim Payment',
1101
+ assignee: null,
1102
+ startTime: null,
1103
+ comments: null,
1104
+ endTime: null,
1105
+ status: 'Not Started',
1106
+ liveStatus: null,
1107
+ userName: null,
1108
+ taskId: null,
1109
+ taskDefId: null
1110
+ },
1111
+ stageId: null,
1112
+ stageName: 'IC Claim Payment'
1113
+ }],
1114
+ stages: [{
1115
+ stageOrderId: 10,
1116
+ processInstanceId: '4000000303919530',
1117
+ taskName: 'Document Upload',
1118
+ assignee: '51834430',
1119
+ startTime: '09-Oct-2023 22:02:14',
1120
+ comments: [],
1121
+ endTime: '09-Oct-2023 22:02:15',
1122
+ status: 'completed',
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+ liveStatus: null,
1124
+ userName: null,
1125
+ taskId: '4000000303919585',
1126
+ taskDefId: 'DocumentUpload'
1127
+ }, {
1128
+ stageOrderId: 20,
1129
+ processInstanceId: '4000000303919530',
1130
+ taskName: 'Verification',
1131
+ assignee: 'uattest2',
1132
+ startTime: '09-Oct-2023 22:02:15',
1133
+ comments: [],
1134
+ endTime: null,
1135
+ status: 'In-Progress',
1136
+ liveStatus: null,
1137
+ userName: null,
1138
+ taskId: '4000000303919612',
1139
+ taskDefId: 'DocumentVerification'
1140
+ }, {
1141
+ stageOrderId: 30,
1142
+ processInstanceId: '4000000303919530',
1143
+ taskName: 'Pick Up',
1144
+ assignee: null,
1145
+ startTime: null,
1146
+ comments: null,
1147
+ endTime: null,
1148
+ status: 'Not-Started',
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+ liveStatus: null,
1150
+ userName: null,
1151
+ taskId: null,
1152
+ taskDefId: null
1153
+ }, {
1154
+ stageOrderId: 40,
1155
+ processInstanceId: '4000000303919530',
1156
+ taskName: 'Estimation',
1157
+ assignee: null,
1158
+ startTime: null,
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+ comments: null,
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1161
+ status: 'Not-Started',
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+ liveStatus: null,
1163
+ userName: null,
1164
+ taskId: null,
1165
+ taskDefId: null
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+ }, {
1167
+ stageOrderId: 50,
1168
+ processInstanceId: '4000000303919530',
1169
+ taskName: 'Docs to IC',
1170
+ assignee: null,
1171
+ startTime: null,
1172
+ comments: null,
1173
+ endTime: null,
1174
+ status: 'Not-Started',
1175
+ liveStatus: null,
1176
+ userName: null,
1177
+ taskId: null,
1178
+ taskDefId: null
1179
+ }, {
1180
+ stageOrderId: 60,
1181
+ processInstanceId: '4000000303919530',
1182
+ taskName: 'IC Approval',
1183
+ assignee: null,
1184
+ startTime: null,
1185
+ comments: null,
1186
+ endTime: null,
1187
+ status: 'Not-Started',
1188
+ liveStatus: null,
1189
+ userName: null,
1190
+ taskId: null,
1191
+ taskDefId: null
1192
+ }, {
1193
+ stageOrderId: 70,
1194
+ processInstanceId: '4000000303919530',
1195
+ taskName: 'Repair Due Info',
1196
+ assignee: null,
1197
+ startTime: null,
1198
+ comments: null,
1199
+ endTime: null,
1200
+ status: 'Not-Started',
1201
+ liveStatus: null,
1202
+ userName: null,
1203
+ taskId: null,
1204
+ taskDefId: null
1205
+ }, {
1206
+ stageOrderId: 80,
1207
+ processInstanceId: '4000000303919530',
1208
+ taskName: 'Delivery',
1209
+ assignee: null,
1210
+ startTime: null,
1211
+ comments: null,
1212
+ endTime: null,
1213
+ status: 'Not-Started',
1214
+ liveStatus: null,
1215
+ userName: null,
1216
+ taskId: null,
1217
+ taskDefId: null
1218
+ }, {
1219
+ stageOrderId: 90,
1220
+ processInstanceId: '4000000303919530',
1221
+ taskName: 'Settlement Docs To IC',
1222
+ assignee: null,
1223
+ startTime: null,
1224
+ comments: null,
1225
+ endTime: null,
1226
+ status: 'Not-Started',
1227
+ liveStatus: null,
1228
+ userName: null,
1229
+ taskId: null,
1230
+ taskDefId: null
1231
+ }, {
1232
+ stageOrderId: 100,
1233
+ processInstanceId: '4000000303919530',
1234
+ taskName: 'IC Claim Payment',
1235
+ assignee: null,
1236
+ startTime: null,
1237
+ comments: null,
1238
+ endTime: null,
1239
+ status: 'Not-Started',
1240
+ liveStatus: null,
1241
+ userName: null,
1242
+ taskId: null,
1243
+ taskDefId: null
1244
+ }]
1245
+ };
1246
+ const fraudReasons = exports.fraudReasons = [{
1247
+ status: 'A',
1248
+ createdOn: '26-Nov-2019 17:27:47',
1249
+ createdBy: 'SCRIPT',
1250
+ modifiedOn: null,
1251
+ modifiedBy: null,
1252
+ sessionUserId: null,
1253
+ sessionAppId: null,
1254
+ sessionEmailId: null,
1255
+ sessionContactNumber: null,
1256
+ modifiedByName: null,
1257
+ userName: null,
1258
+ apiVersion: null,
1259
+ valueId: 1785,
1260
+ keySetId: 1195,
1261
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1262
+ keySetDescription: 'Reason codes for customer fraud close claims',
1263
+ key: 'FRAUD_FAKE_INVOICE',
1264
+ value: 'Fake invoice provided by the customer'
1265
+ }, {
1266
+ status: 'A',
1267
+ createdOn: '26-Nov-2019 17:27:47',
1268
+ createdBy: 'SCRIPT',
1269
+ modifiedOn: null,
1270
+ modifiedBy: null,
1271
+ sessionUserId: null,
1272
+ sessionAppId: null,
1273
+ sessionEmailId: null,
1274
+ sessionContactNumber: null,
1275
+ modifiedByName: null,
1276
+ userName: null,
1277
+ apiVersion: null,
1278
+ valueId: 1786,
1279
+ keySetId: 1195,
1280
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1281
+ keySetDescription: 'Reason codes for customer fraud close claims',
1282
+ key: 'PRE_EXISTING_DAMAGE_DEVICE',
1283
+ value: 'Pre Existing damage to device'
1284
+ }, {
1285
+ status: 'A',
1286
+ createdOn: '26-Nov-2019 17:27:47',
1287
+ createdBy: 'SCRIPT',
1288
+ modifiedOn: null,
1289
+ modifiedBy: null,
1290
+ sessionUserId: null,
1291
+ sessionAppId: null,
1292
+ sessionEmailId: null,
1293
+ sessionContactNumber: null,
1294
+ modifiedByName: null,
1295
+ userName: null,
1296
+ apiVersion: null,
1297
+ valueId: 1787,
1298
+ keySetId: 1195,
1299
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1300
+ keySetDescription: 'Reason codes for customer fraud close claims',
1301
+ key: 'MISREPRESENTATION_OF_DAMAGE',
1302
+ value: 'Misrepresentation of facts regarding damage'
1303
+ }, {
1304
+ status: 'A',
1305
+ createdOn: '26-Nov-2019 17:27:47',
1306
+ createdBy: 'SCRIPT',
1307
+ modifiedOn: null,
1308
+ modifiedBy: null,
1309
+ sessionUserId: null,
1310
+ sessionAppId: null,
1311
+ sessionEmailId: null,
1312
+ sessionContactNumber: null,
1313
+ modifiedByName: null,
1314
+ userName: null,
1315
+ apiVersion: null,
1316
+ valueId: 1788,
1317
+ keySetId: 1195,
1318
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1319
+ keySetDescription: 'Reason codes for customer fraud close claims',
1320
+ key: 'HANDSET_USED_BY_NON_FAMILY_MEMBER',
1321
+ value: 'Handset used by Non immediate family member'
1322
+ }, {
1323
+ status: 'A',
1324
+ createdOn: '26-Nov-2019 17:27:47',
1325
+ createdBy: 'SCRIPT',
1326
+ modifiedOn: null,
1327
+ modifiedBy: null,
1328
+ sessionUserId: null,
1329
+ sessionAppId: null,
1330
+ sessionEmailId: null,
1331
+ sessionContactNumber: null,
1332
+ modifiedByName: null,
1333
+ userName: null,
1334
+ apiVersion: null,
1335
+ valueId: 1789,
1336
+ keySetId: 1195,
1337
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1338
+ keySetDescription: 'Reason codes for customer fraud close claims',
1339
+ key: 'ACTIVATION_DATE_TO_PRIOR_INVOICE_DATE',
1340
+ value: 'Date of activation of the handset is prior to the invoice date'
1341
+ }, {
1342
+ status: 'A',
1343
+ createdOn: '26-Nov-2019 17:27:47',
1344
+ createdBy: 'SCRIPT',
1345
+ modifiedOn: null,
1346
+ modifiedBy: null,
1347
+ sessionUserId: null,
1348
+ sessionAppId: null,
1349
+ sessionEmailId: null,
1350
+ sessionContactNumber: null,
1351
+ modifiedByName: null,
1352
+ userName: null,
1353
+ apiVersion: null,
1354
+ valueId: 1790,
1355
+ keySetId: 1195,
1356
+ keySetName: 'CUSTOMER_FRAUD_CLAIM_CLOSE_REASON_CODE',
1357
+ keySetDescription: 'Reason codes for customer fraud close claims',
1358
+ key: 'SECOND_OR_REFURBISHED_DEVICE',
1359
+ value: 'Second hand device/Refurbished device'
1360
+ }];
1361
+ const closingClaimReasons = exports.closingClaimReasons = [{
1362
+ status: 'A',
1363
+ createdOn: '23-Nov-2018 15:40:44',
1364
+ createdBy: 'SCRIPT',
1365
+ modifiedOn: null,
1366
+ modifiedBy: null,
1367
+ sessionUserId: null,
1368
+ sessionAppId: null,
1369
+ sessionEmailId: null,
1370
+ sessionContactNumber: null,
1371
+ modifiedByName: null,
1372
+ userName: null,
1373
+ apiVersion: null,
1374
+ valueId: 1739,
1375
+ keySetId: 1128,
1376
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1377
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1378
+ key: 'CCR38_Customer refused to return courtesy Device',
1379
+ value: 'Service Closure - Customer refused to return courtesy Device'
1380
+ }, {
1381
+ status: 'A',
1382
+ createdOn: '23-Nov-2018 15:40:44',
1383
+ createdBy: 'SCRIPT',
1384
+ modifiedOn: null,
1385
+ modifiedBy: null,
1386
+ sessionUserId: null,
1387
+ sessionAppId: null,
1388
+ sessionEmailId: null,
1389
+ sessionContactNumber: null,
1390
+ modifiedByName: null,
1391
+ userName: null,
1392
+ apiVersion: null,
1393
+ valueId: 1740,
1394
+ keySetId: 1128,
1395
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1396
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1397
+ key: 'CCR39_Customer refused to accept handset',
1398
+ value: 'Service Closure - Customer refused to accept handset'
1399
+ }, {
1400
+ status: 'A',
1401
+ createdOn: '23-Nov-2018 15:40:44',
1402
+ createdBy: 'SCRIPT',
1403
+ modifiedOn: null,
1404
+ modifiedBy: null,
1405
+ sessionUserId: null,
1406
+ sessionAppId: null,
1407
+ sessionEmailId: null,
1408
+ sessionContactNumber: null,
1409
+ modifiedByName: null,
1410
+ userName: null,
1411
+ apiVersion: null,
1412
+ valueId: 1741,
1413
+ keySetId: 1128,
1414
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1415
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1416
+ key: 'CCR40_CHANGE IN IMEI NOT INTIMATED',
1417
+ value: 'NON-ADMISSIBLE - CHANGE IN IMEI NOT INTIMATED'
1418
+ }, {
1419
+ status: 'A',
1420
+ createdOn: '23-Nov-2018 15:40:44',
1421
+ createdBy: 'SCRIPT',
1422
+ modifiedOn: null,
1423
+ modifiedBy: null,
1424
+ sessionUserId: null,
1425
+ sessionAppId: null,
1426
+ sessionEmailId: null,
1427
+ sessionContactNumber: null,
1428
+ modifiedByName: null,
1429
+ userName: null,
1430
+ apiVersion: null,
1431
+ valueId: 1742,
1432
+ keySetId: 1128,
1433
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1434
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1435
+ key: 'CCR41_UNDERAGE CUSTOMER',
1436
+ value: 'NON-ADMISSIBLE - UNDERAGE CUSTOMER'
1437
+ }, {
1438
+ status: 'A',
1439
+ createdOn: '23-Nov-2018 15:40:44',
1440
+ createdBy: 'SCRIPT',
1441
+ modifiedOn: null,
1442
+ modifiedBy: null,
1443
+ sessionUserId: null,
1444
+ sessionAppId: null,
1445
+ sessionEmailId: null,
1446
+ sessionContactNumber: null,
1447
+ modifiedByName: null,
1448
+ userName: null,
1449
+ apiVersion: null,
1450
+ valueId: 1743,
1451
+ keySetId: 1128,
1452
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1453
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1454
+ key: 'CCR42_IMPROPER HANDLING',
1455
+ value: 'IC REJECTION - Improper handling / Negligence / Lack of Duty Care'
1456
+ }, {
1457
+ status: 'A',
1458
+ createdOn: '23-Nov-2018 15:40:44',
1459
+ createdBy: 'SCRIPT',
1460
+ modifiedOn: null,
1461
+ modifiedBy: null,
1462
+ sessionUserId: null,
1463
+ sessionAppId: null,
1464
+ sessionEmailId: null,
1465
+ sessionContactNumber: null,
1466
+ modifiedByName: null,
1467
+ userName: null,
1468
+ apiVersion: null,
1469
+ valueId: 1744,
1470
+ keySetId: 1128,
1471
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1472
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1473
+ key: 'CCR43_ELECTRICAL BREAKDOWN/DERANGEMENT/MALFUNCTION',
1474
+ value: 'IC REJECTION - MECHANICAL OR ELECTRICAL BREAKDOWN/DERANGEMENT/MALFUNCTION'
1475
+ }, {
1476
+ status: 'A',
1477
+ createdOn: '23-Nov-2018 15:40:44',
1478
+ createdBy: 'SCRIPT',
1479
+ modifiedOn: null,
1480
+ modifiedBy: null,
1481
+ sessionUserId: null,
1482
+ sessionAppId: null,
1483
+ sessionEmailId: null,
1484
+ sessionContactNumber: null,
1485
+ modifiedByName: null,
1486
+ userName: null,
1487
+ apiVersion: null,
1488
+ valueId: 1745,
1489
+ keySetId: 1128,
1490
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1491
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1492
+ key: 'CCR44_3 ATTEMPTS',
1493
+ value: 'SERVICE CLOSURE - RINGING NO CONNECT - 3 ATTEMPTS'
1494
+ }, {
1495
+ status: 'A',
1496
+ createdOn: '23-Nov-2018 15:40:44',
1497
+ createdBy: 'SCRIPT',
1498
+ modifiedOn: null,
1499
+ modifiedBy: null,
1500
+ sessionUserId: null,
1501
+ sessionAppId: null,
1502
+ sessionEmailId: null,
1503
+ sessionContactNumber: null,
1504
+ modifiedByName: null,
1505
+ userName: null,
1506
+ apiVersion: null,
1507
+ valueId: 1746,
1508
+ keySetId: 1128,
1509
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1510
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1511
+ key: 'CCR45_NO INSURABLE INTEREST',
1512
+ value: 'NON ADMISSIBLE - NO INSURABLE INTEREST'
1513
+ }, {
1514
+ status: 'A',
1515
+ createdOn: '23-Nov-2018 15:40:44',
1516
+ createdBy: 'SCRIPT',
1517
+ modifiedOn: null,
1518
+ modifiedBy: null,
1519
+ sessionUserId: null,
1520
+ sessionAppId: null,
1521
+ sessionEmailId: null,
1522
+ sessionContactNumber: null,
1523
+ modifiedByName: null,
1524
+ userName: null,
1525
+ apiVersion: null,
1526
+ valueId: 1747,
1527
+ keySetId: 1128,
1528
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1529
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1530
+ key: 'CCR46_MI ACCOUNT NOT DISABLED',
1531
+ value: 'SERVICE CLOSURE - MI ACCOUNT NOT DISABLED'
1532
+ }, {
1533
+ status: 'A',
1534
+ createdOn: '23-Nov-2018 15:40:44',
1535
+ createdBy: 'SCRIPT',
1536
+ modifiedOn: null,
1537
+ modifiedBy: null,
1538
+ sessionUserId: null,
1539
+ sessionAppId: null,
1540
+ sessionEmailId: null,
1541
+ sessionContactNumber: null,
1542
+ modifiedByName: null,
1543
+ userName: null,
1544
+ apiVersion: null,
1545
+ valueId: 1748,
1546
+ keySetId: 1128,
1547
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1548
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1549
+ key: 'CCR47_DEVICE PURCHASED OUTSIDE INDIA',
1550
+ value: 'NON-ADMISSIBLE - DEVICE PURCHASED OUTSIDE INDIA'
1551
+ }, {
1552
+ status: 'A',
1553
+ createdOn: '23-Nov-2018 15:40:44',
1554
+ createdBy: 'SCRIPT',
1555
+ modifiedOn: null,
1556
+ modifiedBy: null,
1557
+ sessionUserId: null,
1558
+ sessionAppId: null,
1559
+ sessionEmailId: null,
1560
+ sessionContactNumber: null,
1561
+ modifiedByName: null,
1562
+ userName: null,
1563
+ apiVersion: null,
1564
+ valueId: 1749,
1565
+ keySetId: 1128,
1566
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1567
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1568
+ key: 'CCR48_RECLAIMING FOR PREVIOUSLY REJECTED CLAIM',
1569
+ value: 'NON-ADMISSIBLE - RECLAIMING FOR PREVIOUSLY REJECTED CLAIM'
1570
+ }, {
1571
+ status: 'A',
1572
+ createdOn: '23-Nov-2018 15:40:44',
1573
+ createdBy: 'SCRIPT',
1574
+ modifiedOn: null,
1575
+ modifiedBy: null,
1576
+ sessionUserId: null,
1577
+ sessionAppId: null,
1578
+ sessionEmailId: null,
1579
+ sessionContactNumber: null,
1580
+ modifiedByName: null,
1581
+ userName: null,
1582
+ apiVersion: null,
1583
+ valueId: 1751,
1584
+ keySetId: 1128,
1585
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1586
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1587
+ key: 'CCR50_DEVICE NOT HANDED OVER',
1588
+ value: 'CUSTOMER DEPENDENCY - DEVICE NOT HANDED OVER'
1589
+ }, {
1590
+ status: 'A',
1591
+ createdOn: '23-Nov-2018 15:40:44',
1592
+ createdBy: 'SCRIPT',
1593
+ modifiedOn: null,
1594
+ modifiedBy: null,
1595
+ sessionUserId: null,
1596
+ sessionAppId: null,
1597
+ sessionEmailId: null,
1598
+ sessionContactNumber: null,
1599
+ modifiedByName: null,
1600
+ userName: null,
1601
+ apiVersion: null,
1602
+ valueId: 1752,
1603
+ keySetId: 1128,
1604
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1605
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1606
+ key: 'CCR51_IMEI NOT REGISTERED WITH ONEASSIST',
1607
+ value: 'NON-ADMISSIBLE - IMEI NOT REGISTERED WITH ONEASSIST'
1608
+ }, {
1609
+ status: 'A',
1610
+ createdOn: '23-Nov-2018 15:40:44',
1611
+ createdBy: 'SCRIPT',
1612
+ modifiedOn: null,
1613
+ modifiedBy: null,
1614
+ sessionUserId: null,
1615
+ sessionAppId: null,
1616
+ sessionEmailId: null,
1617
+ sessionContactNumber: null,
1618
+ modifiedByName: null,
1619
+ userName: null,
1620
+ apiVersion: null,
1621
+ valueId: 1753,
1622
+ keySetId: 1128,
1623
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1624
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1625
+ key: 'CCR52_PICKUP UNSUCCESFUL',
1626
+ value: 'SERVICE CLOSURE - PICKUP UNSUCCESFUL'
1627
+ }, {
1628
+ status: 'A',
1629
+ createdOn: '23-Nov-2018 15:40:44',
1630
+ createdBy: 'SCRIPT',
1631
+ modifiedOn: null,
1632
+ modifiedBy: null,
1633
+ sessionUserId: null,
1634
+ sessionAppId: null,
1635
+ sessionEmailId: null,
1636
+ sessionContactNumber: null,
1637
+ modifiedByName: null,
1638
+ userName: null,
1639
+ apiVersion: null,
1640
+ valueId: 1754,
1641
+ keySetId: 1128,
1642
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1643
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1644
+ key: 'CCR53_INCOMPLETE DOCUMENTS RECEIVED',
1645
+ value: 'CUSTOMER DEPENDENCY - INCOMPLETE DOCUMENTS RECEIVED'
1646
+ }, {
1647
+ status: 'A',
1648
+ createdOn: '23-Nov-2018 15:40:44',
1649
+ createdBy: 'SCRIPT',
1650
+ modifiedOn: null,
1651
+ modifiedBy: null,
1652
+ sessionUserId: null,
1653
+ sessionAppId: null,
1654
+ sessionEmailId: null,
1655
+ sessionContactNumber: null,
1656
+ modifiedByName: null,
1657
+ userName: null,
1658
+ apiVersion: null,
1659
+ valueId: 1756,
1660
+ keySetId: 1128,
1661
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1662
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1663
+ key: 'CCR55_CLAIM NOT REQUIRED',
1664
+ value: 'CUSTOMER WITHDRAWAL - CLAIM NOT REQUIRED'
1665
+ }, {
1666
+ status: 'A',
1667
+ createdOn: '23-Nov-2018 15:40:44',
1668
+ createdBy: 'SCRIPT',
1669
+ modifiedOn: null,
1670
+ modifiedBy: null,
1671
+ sessionUserId: null,
1672
+ sessionAppId: null,
1673
+ sessionEmailId: null,
1674
+ sessionContactNumber: null,
1675
+ modifiedByName: null,
1676
+ userName: null,
1677
+ apiVersion: null,
1678
+ valueId: 1758,
1679
+ keySetId: 1128,
1680
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1681
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1682
+ key: 'CCR57_CUSTOMER DOES NOT AGREE TO SELF-COURIER',
1683
+ value: 'SERVICE CLOSURE - CUSTOMER DOES NOT AGREE TO SELF-COURIER'
1684
+ }, {
1685
+ status: 'A',
1686
+ createdOn: '23-Nov-2018 15:40:44',
1687
+ createdBy: 'SCRIPT',
1688
+ modifiedOn: null,
1689
+ modifiedBy: null,
1690
+ sessionUserId: null,
1691
+ sessionAppId: null,
1692
+ sessionEmailId: null,
1693
+ sessionContactNumber: null,
1694
+ modifiedByName: null,
1695
+ userName: null,
1696
+ apiVersion: null,
1697
+ valueId: 1759,
1698
+ keySetId: 1128,
1699
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1700
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1701
+ key: 'CCR58_INCORRECT STORAGE',
1702
+ value: 'IC REJECTION - INCORRECT STORAGE'
1703
+ }, {
1704
+ status: 'A',
1705
+ createdOn: '23-Nov-2018 15:40:44',
1706
+ createdBy: 'SCRIPT',
1707
+ modifiedOn: null,
1708
+ modifiedBy: null,
1709
+ sessionUserId: null,
1710
+ sessionAppId: null,
1711
+ sessionEmailId: null,
1712
+ sessionContactNumber: null,
1713
+ modifiedByName: null,
1714
+ userName: null,
1715
+ apiVersion: null,
1716
+ valueId: 1761,
1717
+ keySetId: 1128,
1718
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1719
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1720
+ key: 'CCR60_FIND MY IPHONE NOT DISABLED',
1721
+ value: 'SERVICE CLOSURE - FIND MY IPHONE NOT DISABLED'
1722
+ }, {
1723
+ status: 'A',
1724
+ createdOn: '23-Nov-2018 15:40:44',
1725
+ createdBy: 'SCRIPT',
1726
+ modifiedOn: null,
1727
+ modifiedBy: null,
1728
+ sessionUserId: null,
1729
+ sessionAppId: null,
1730
+ sessionEmailId: null,
1731
+ sessionContactNumber: null,
1732
+ modifiedByName: null,
1733
+ userName: null,
1734
+ apiVersion: null,
1735
+ valueId: 1762,
1736
+ keySetId: 1128,
1737
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1738
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1739
+ key: 'CCR61_CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED)',
1740
+ value: 'IC REJECTION - CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED)'
1741
+ }, {
1742
+ status: 'A',
1743
+ createdOn: '23-Nov-2018 15:40:44',
1744
+ createdBy: 'SCRIPT',
1745
+ modifiedOn: null,
1746
+ modifiedBy: null,
1747
+ sessionUserId: null,
1748
+ sessionAppId: null,
1749
+ sessionEmailId: null,
1750
+ sessionContactNumber: null,
1751
+ modifiedByName: null,
1752
+ userName: null,
1753
+ apiVersion: null,
1754
+ valueId: 1763,
1755
+ keySetId: 1128,
1756
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1757
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1758
+ key: 'CCR62_UNAUTHORIZED MODIFICATION',
1759
+ value: 'SERVICE CLOSURE - UNAUTHORIZED MODIFICATION'
1760
+ }, {
1761
+ status: 'A',
1762
+ createdOn: '23-Nov-2018 15:40:44',
1763
+ createdBy: 'SCRIPT',
1764
+ modifiedOn: null,
1765
+ modifiedBy: null,
1766
+ sessionUserId: null,
1767
+ sessionAppId: null,
1768
+ sessionEmailId: null,
1769
+ sessionContactNumber: null,
1770
+ modifiedByName: null,
1771
+ userName: null,
1772
+ apiVersion: null,
1773
+ valueId: 1764,
1774
+ keySetId: 1128,
1775
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1776
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1777
+ key: 'CCR63_DELAY IN INTIMATION TO POLICE AUTHORITIES',
1778
+ value: 'NON-ADMISSIBLE - DELAY IN INTIMATION TO POLICE AUTHORITIES'
1779
+ }, {
1780
+ status: 'A',
1781
+ createdOn: '23-Nov-2018 15:40:44',
1782
+ createdBy: 'SCRIPT',
1783
+ modifiedOn: null,
1784
+ modifiedBy: null,
1785
+ sessionUserId: null,
1786
+ sessionAppId: null,
1787
+ sessionEmailId: null,
1788
+ sessionContactNumber: null,
1789
+ modifiedByName: null,
1790
+ userName: null,
1791
+ apiVersion: null,
1792
+ valueId: 1765,
1793
+ keySetId: 1128,
1794
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1795
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1796
+ key: 'CCR64_DEVICE GOT DAMAGED OUT OF INDIA',
1797
+ value: 'NON-ADMISSIBLE - DEVICE GOT DAMAGED OUT OF INDIA'
1798
+ }, {
1799
+ status: 'A',
1800
+ createdOn: '23-Nov-2018 15:40:44',
1801
+ createdBy: 'SCRIPT',
1802
+ modifiedOn: null,
1803
+ modifiedBy: null,
1804
+ sessionUserId: null,
1805
+ sessionAppId: null,
1806
+ sessionEmailId: null,
1807
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1808
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1809
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1810
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1811
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1812
+ keySetId: 1128,
1813
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1814
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1815
+ key: 'CCR65_INCORRECT SERVICE REQUEST RAISED',
1816
+ value: 'NON-ADMISSIBLE - INCORRECT SERVICE REQUEST RAISED (E.G. DEVICE WORKING FINE, REPAIRED UNDER WARRANTY)'
1817
+ }, {
1818
+ status: 'A',
1819
+ createdOn: '23-Nov-2018 15:40:44',
1820
+ createdBy: 'SCRIPT',
1821
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1822
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1823
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1824
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1825
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1826
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1828
+ userName: null,
1829
+ apiVersion: null,
1830
+ valueId: 1767,
1831
+ keySetId: 1128,
1832
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1833
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1834
+ key: 'CCR66_NO COVER APPLICABLE FOR MOBILES WITHOUT ACTIVE SIM',
1835
+ value: 'NON-ADMISSIBLE - NO COVER APPLICABLE FOR MOBILES WITHOUT ACTIVE SIM'
1836
+ }, {
1837
+ status: 'A',
1838
+ createdOn: '23-Nov-2018 15:40:44',
1839
+ createdBy: 'SCRIPT',
1840
+ modifiedOn: null,
1841
+ modifiedBy: null,
1842
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1843
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1844
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1845
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1846
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1847
+ userName: null,
1848
+ apiVersion: null,
1849
+ valueId: 1768,
1850
+ keySetId: 1128,
1851
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1852
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1853
+ key: 'CCR67_DELAY IN CLAIM INTIMATION',
1854
+ value: 'NON-ADMISSIBLE - DELAY IN CLAIM INTIMATION'
1855
+ }, {
1856
+ status: 'A',
1857
+ createdOn: '23-Nov-2018 15:40:44',
1858
+ createdBy: 'SCRIPT',
1859
+ modifiedOn: null,
1860
+ modifiedBy: null,
1861
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1862
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1863
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1864
+ sessionContactNumber: null,
1865
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1866
+ userName: null,
1867
+ apiVersion: null,
1868
+ valueId: 1769,
1869
+ keySetId: 1128,
1870
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1871
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1872
+ key: 'CCR68_UNEXPLAINED REASONS',
1873
+ value: 'IC REJECTION - LOSS OR DAMAGE TO THE DEVICE UNDER MYSTERIOUS CIRCUMSTANCES DISAPPEARANCE OR UNEXPLAINED REASONS'
1874
+ }, {
1875
+ status: 'A',
1876
+ createdOn: '23-Nov-2018 15:40:44',
1877
+ createdBy: 'SCRIPT',
1878
+ modifiedOn: null,
1879
+ modifiedBy: null,
1880
+ sessionUserId: null,
1881
+ sessionAppId: null,
1882
+ sessionEmailId: null,
1883
+ sessionContactNumber: null,
1884
+ modifiedByName: null,
1885
+ userName: null,
1886
+ apiVersion: null,
1887
+ valueId: 1770,
1888
+ keySetId: 1128,
1889
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1890
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1891
+ key: 'CCR69_DAMAGE WITHIN COOLING PERIOD',
1892
+ value: 'NON-ADMISSIBLE - DAMAGE WITHIN COOLING PERIOD'
1893
+ }, {
1894
+ status: 'A',
1895
+ createdOn: '23-Nov-2018 15:40:44',
1896
+ createdBy: 'SCRIPT',
1897
+ modifiedOn: null,
1898
+ modifiedBy: null,
1899
+ sessionUserId: null,
1900
+ sessionAppId: null,
1901
+ sessionEmailId: null,
1902
+ sessionContactNumber: null,
1903
+ modifiedByName: null,
1904
+ userName: null,
1905
+ apiVersion: null,
1906
+ valueId: 1771,
1907
+ keySetId: 1128,
1908
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1909
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1910
+ key: 'CCR70_DOCUMENTS NOT SUBMITTED BY CUSTOMER',
1911
+ value: 'CUSTOMER DEPENDENCY - DOCUMENTS NOT SUBMITTED BY CUSTOMER'
1912
+ }, {
1913
+ status: 'A',
1914
+ createdOn: '23-Nov-2018 15:40:44',
1915
+ createdBy: 'SCRIPT',
1916
+ modifiedOn: null,
1917
+ modifiedBy: null,
1918
+ sessionUserId: null,
1919
+ sessionAppId: null,
1920
+ sessionEmailId: null,
1921
+ sessionContactNumber: null,
1922
+ modifiedByName: null,
1923
+ userName: null,
1924
+ apiVersion: null,
1925
+ valueId: 1772,
1926
+ keySetId: 1128,
1927
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1928
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1929
+ key: 'CCR71_PRE-EXISTING DAMAGES (CP)',
1930
+ value: 'NON-ADMISSIBLE - PRE-EXISTING DAMAGES (CP)'
1931
+ }, {
1932
+ status: 'A',
1933
+ createdOn: '23-Nov-2018 15:40:44',
1934
+ createdBy: 'SCRIPT',
1935
+ modifiedOn: null,
1936
+ modifiedBy: null,
1937
+ sessionUserId: null,
1938
+ sessionAppId: null,
1939
+ sessionEmailId: null,
1940
+ sessionContactNumber: null,
1941
+ modifiedByName: null,
1942
+ userName: null,
1943
+ apiVersion: null,
1944
+ valueId: 1773,
1945
+ keySetId: 1128,
1946
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1947
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1948
+ key: 'CCR72_EXCESS PENDING',
1949
+ value: 'SERVICE CLOSURE - EXCESS PENDING'
1950
+ }, {
1951
+ status: 'A',
1952
+ createdOn: '23-Nov-2018 15:40:44',
1953
+ createdBy: 'SCRIPT',
1954
+ modifiedOn: null,
1955
+ modifiedBy: null,
1956
+ sessionUserId: null,
1957
+ sessionAppId: null,
1958
+ sessionEmailId: null,
1959
+ sessionContactNumber: null,
1960
+ modifiedByName: null,
1961
+ userName: null,
1962
+ apiVersion: null,
1963
+ valueId: 1774,
1964
+ keySetId: 1128,
1965
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1966
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1967
+ key: 'CCR73_IT IS A REFURBISHED/SECOND-HAND DEVICE',
1968
+ value: 'NON-ADMISSIBLE - IT IS A REFURBISHED/SECOND-HAND DEVICE'
1969
+ }, {
1970
+ status: 'A',
1971
+ createdOn: '23-Nov-2018 15:40:44',
1972
+ createdBy: 'SCRIPT',
1973
+ modifiedOn: null,
1974
+ modifiedBy: null,
1975
+ sessionUserId: null,
1976
+ sessionAppId: null,
1977
+ sessionEmailId: null,
1978
+ sessionContactNumber: null,
1979
+ modifiedByName: null,
1980
+ userName: null,
1981
+ apiVersion: null,
1982
+ valueId: 1775,
1983
+ keySetId: 1128,
1984
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
1985
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
1986
+ key: 'CCR74_IT IS A GIFTED DEVICE FROM A NON-FAMILY MEMBER',
1987
+ value: 'NON-ADMISSIBLE - IT IS A GIFTED DEVICE FROM A NON-FAMILY MEMBER'
1988
+ }, {
1989
+ status: 'A',
1990
+ createdOn: '23-Nov-2018 15:40:44',
1991
+ createdBy: 'SCRIPT',
1992
+ modifiedOn: null,
1993
+ modifiedBy: null,
1994
+ sessionUserId: null,
1995
+ sessionAppId: null,
1996
+ sessionEmailId: null,
1997
+ sessionContactNumber: null,
1998
+ modifiedByName: null,
1999
+ userName: null,
2000
+ apiVersion: null,
2001
+ valueId: 1777,
2002
+ keySetId: 1128,
2003
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2004
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2005
+ key: 'CCR76_THE DEVICE WAS MORE THAN 1 YEAR OLD AT THE TIME OF MEMBERSHIP ACTIVATION',
2006
+ value: 'NON-ADMISSIBLE - THE DEVICE WAS MORE THAN 1 YEAR OLD AT THE TIME OF MEMBERSHIP ACTIVATION'
2007
+ }, {
2008
+ status: 'A',
2009
+ createdOn: '23-Nov-2018 15:40:44',
2010
+ createdBy: 'SCRIPT',
2011
+ modifiedOn: null,
2012
+ modifiedBy: null,
2013
+ sessionUserId: null,
2014
+ sessionAppId: null,
2015
+ sessionEmailId: null,
2016
+ sessionContactNumber: null,
2017
+ modifiedByName: null,
2018
+ userName: null,
2019
+ apiVersion: null,
2020
+ valueId: 1778,
2021
+ keySetId: 1128,
2022
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2023
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2024
+ key: 'CCR77_MAXIMUM PERMISSIBLE CLAIMS EXHAUSTED',
2025
+ value: 'NON-ADMISSIBLE - MAXIMUM PERMISSIBLE CLAIMS EXHAUSTED'
2026
+ }, {
2027
+ status: 'A',
2028
+ createdOn: '23-Nov-2018 15:40:44',
2029
+ createdBy: 'SCRIPT',
2030
+ modifiedOn: null,
2031
+ modifiedBy: null,
2032
+ sessionUserId: null,
2033
+ sessionAppId: null,
2034
+ sessionEmailId: null,
2035
+ sessionContactNumber: null,
2036
+ modifiedByName: null,
2037
+ userName: null,
2038
+ apiVersion: null,
2039
+ valueId: 1779,
2040
+ keySetId: 1128,
2041
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2042
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2043
+ key: 'CCR78_IC REJECTION - THE INSURED DEVICE WAS NOT BEING USED BY YOU AT THE TIME OF ACCIDENT',
2044
+ value: 'IC REJECTION - THE INSURED DEVICE WAS NOT BEING USED BY YOU AT THE TIME OF ACCIDENT'
2045
+ }, {
2046
+ status: 'A',
2047
+ createdOn: '23-Nov-2018 15:40:44',
2048
+ createdBy: 'SCRIPT',
2049
+ modifiedOn: null,
2050
+ modifiedBy: null,
2051
+ sessionUserId: null,
2052
+ sessionAppId: null,
2053
+ sessionEmailId: null,
2054
+ sessionContactNumber: null,
2055
+ modifiedByName: null,
2056
+ userName: null,
2057
+ apiVersion: null,
2058
+ valueId: 2064,
2059
+ keySetId: 1128,
2060
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2061
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2062
+ key: 'ZERO_LIABILITY_CASE',
2063
+ value: 'SERVICE CLOSURE - ZERO LIABILITY CASE'
2064
+ }, {
2065
+ status: 'A',
2066
+ createdOn: '23-Nov-2018 15:40:44',
2067
+ createdBy: 'SCRIPT',
2068
+ modifiedOn: null,
2069
+ modifiedBy: null,
2070
+ sessionUserId: null,
2071
+ sessionAppId: null,
2072
+ sessionEmailId: null,
2073
+ sessionContactNumber: null,
2074
+ modifiedByName: null,
2075
+ userName: null,
2076
+ apiVersion: null,
2077
+ valueId: 2210,
2078
+ keySetId: 1128,
2079
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2080
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2081
+ key: 'DAMAGE_PARTS_NOT_COVERED',
2082
+ value: 'Damage part(s) not covered in policy'
2083
+ }, {
2084
+ status: 'A',
2085
+ createdOn: '23-Nov-2018 15:40:44',
2086
+ createdBy: 'SCRIPT',
2087
+ modifiedOn: null,
2088
+ modifiedBy: null,
2089
+ sessionUserId: null,
2090
+ sessionAppId: null,
2091
+ sessionEmailId: null,
2092
+ sessionContactNumber: null,
2093
+ modifiedByName: null,
2094
+ userName: null,
2095
+ apiVersion: null,
2096
+ valueId: 2212,
2097
+ keySetId: 1128,
2098
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2099
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2100
+ key: 'ADLD_LIQUID_NOT_COVERED',
2101
+ value: 'Accidental/Liquid damage not covered in Warranty plan'
2102
+ }, {
2103
+ status: 'A',
2104
+ createdOn: '23-Nov-2018 15:40:44',
2105
+ createdBy: 'SCRIPT',
2106
+ modifiedOn: null,
2107
+ modifiedBy: null,
2108
+ sessionUserId: null,
2109
+ sessionAppId: null,
2110
+ sessionEmailId: null,
2111
+ sessionContactNumber: null,
2112
+ modifiedByName: null,
2113
+ userName: null,
2114
+ apiVersion: null,
2115
+ valueId: 2213,
2116
+ keySetId: 1128,
2117
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2118
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2119
+ key: 'LOSS_ARISING_DUE_TO_UNLAWFUL',
2120
+ value: 'Loss arising due to unlawful act'
2121
+ }, {
2122
+ status: 'A',
2123
+ createdOn: '23-Nov-2018 15:40:44',
2124
+ createdBy: 'SCRIPT',
2125
+ modifiedOn: null,
2126
+ modifiedBy: null,
2127
+ sessionUserId: null,
2128
+ sessionAppId: null,
2129
+ sessionEmailId: null,
2130
+ sessionContactNumber: null,
2131
+ modifiedByName: null,
2132
+ userName: null,
2133
+ apiVersion: null,
2134
+ valueId: 2214,
2135
+ keySetId: 1128,
2136
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2137
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2138
+ key: 'MISREPRESENT_FACTS',
2139
+ value: 'Misrepresentation of facts'
2140
+ }, {
2141
+ status: 'A',
2142
+ createdOn: '23-Nov-2018 15:40:44',
2143
+ createdBy: 'SCRIPT',
2144
+ modifiedOn: null,
2145
+ modifiedBy: null,
2146
+ sessionUserId: null,
2147
+ sessionAppId: null,
2148
+ sessionEmailId: null,
2149
+ sessionContactNumber: null,
2150
+ modifiedByName: null,
2151
+ userName: null,
2152
+ apiVersion: null,
2153
+ valueId: 2215,
2154
+ keySetId: 1128,
2155
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2156
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2157
+ key: 'APPLE_ACTIVATION',
2158
+ value: 'Apple device Activation done prior to purchase date'
2159
+ }, {
2160
+ status: 'A',
2161
+ createdOn: '23-Nov-2018 15:40:44',
2162
+ createdBy: 'SCRIPT',
2163
+ modifiedOn: null,
2164
+ modifiedBy: null,
2165
+ sessionUserId: null,
2166
+ sessionAppId: null,
2167
+ sessionEmailId: null,
2168
+ sessionContactNumber: null,
2169
+ modifiedByName: null,
2170
+ userName: null,
2171
+ apiVersion: null,
2172
+ valueId: 2216,
2173
+ keySetId: 1128,
2174
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2175
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2176
+ key: 'BOARDING_NOT_ELIGIBLE',
2177
+ value: 'Not eligible as per boarding criteria'
2178
+ }, {
2179
+ status: 'A',
2180
+ createdOn: '23-Nov-2018 15:40:44',
2181
+ createdBy: 'SCRIPT',
2182
+ modifiedOn: null,
2183
+ modifiedBy: null,
2184
+ sessionUserId: null,
2185
+ sessionAppId: null,
2186
+ sessionEmailId: null,
2187
+ sessionContactNumber: null,
2188
+ modifiedByName: null,
2189
+ userName: null,
2190
+ apiVersion: null,
2191
+ valueId: 2552,
2192
+ keySetId: 1128,
2193
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2194
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2195
+ key: 'CUSTOMER_DENIED_PAYMENT',
2196
+ value: 'Payment refused - Customer denied to pay for repairs'
2197
+ }, {
2198
+ status: 'A',
2199
+ createdOn: '23-Nov-2018 15:40:44',
2200
+ createdBy: 'SCRIPT',
2201
+ modifiedOn: null,
2202
+ modifiedBy: null,
2203
+ sessionUserId: null,
2204
+ sessionAppId: null,
2205
+ sessionEmailId: null,
2206
+ sessionContactNumber: null,
2207
+ modifiedByName: null,
2208
+ userName: null,
2209
+ apiVersion: null,
2210
+ valueId: 2596,
2211
+ keySetId: 1128,
2212
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2213
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2214
+ key: 'LOSS_DUE_TO_INTENTIONAL_DAMAGE',
2215
+ value: 'Loss occurred due to Intentional Damage'
2216
+ }, {
2217
+ status: 'A',
2218
+ createdOn: '23-Nov-2018 15:40:44',
2219
+ createdBy: 'SCRIPT',
2220
+ modifiedOn: null,
2221
+ modifiedBy: null,
2222
+ sessionUserId: null,
2223
+ sessionAppId: null,
2224
+ sessionEmailId: null,
2225
+ sessionContactNumber: null,
2226
+ modifiedByName: null,
2227
+ userName: null,
2228
+ apiVersion: null,
2229
+ valueId: 2680,
2230
+ keySetId: 1128,
2231
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2232
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2233
+ key: 'HANDSET_DOA_BEFORE_POLICY_PURCHASE',
2234
+ value: 'Handset DOA prior to policy purchase'
2235
+ }, {
2236
+ status: 'A',
2237
+ createdOn: '23-Nov-2018 15:40:44',
2238
+ createdBy: 'SCRIPT',
2239
+ modifiedOn: null,
2240
+ modifiedBy: null,
2241
+ sessionUserId: null,
2242
+ sessionAppId: null,
2243
+ sessionEmailId: null,
2244
+ sessionContactNumber: null,
2245
+ modifiedByName: null,
2246
+ userName: null,
2247
+ apiVersion: null,
2248
+ valueId: 2681,
2249
+ keySetId: 1128,
2250
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2251
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2252
+ key: 'POLICY_NOT_COVERED',
2253
+ value: 'Policy Not Covered'
2254
+ }, {
2255
+ status: 'A',
2256
+ createdOn: '23-Nov-2018 15:40:44',
2257
+ createdBy: 'SCRIPT',
2258
+ modifiedOn: null,
2259
+ modifiedBy: null,
2260
+ sessionUserId: null,
2261
+ sessionAppId: null,
2262
+ sessionEmailId: null,
2263
+ sessionContactNumber: null,
2264
+ modifiedByName: null,
2265
+ userName: null,
2266
+ apiVersion: null,
2267
+ valueId: 2682,
2268
+ keySetId: 1128,
2269
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2270
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2271
+ key: 'BREAKAGE_OTHER_THAN_CRACK_SCREEN',
2272
+ value: 'Breakage other than crack screen'
2273
+ }, {
2274
+ status: 'A',
2275
+ createdOn: '23-Nov-2018 15:40:44',
2276
+ createdBy: 'SCRIPT',
2277
+ modifiedOn: null,
2278
+ modifiedBy: null,
2279
+ sessionUserId: null,
2280
+ sessionAppId: null,
2281
+ sessionEmailId: null,
2282
+ sessionContactNumber: null,
2283
+ modifiedByName: null,
2284
+ userName: null,
2285
+ apiVersion: null,
2286
+ valueId: 2683,
2287
+ keySetId: 1128,
2288
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2289
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2290
+ key: 'PARTS_TAMPERED',
2291
+ value: 'Parts Tampered'
2292
+ }, {
2293
+ status: 'A',
2294
+ createdOn: '23-Nov-2018 15:40:44',
2295
+ createdBy: 'SCRIPT',
2296
+ modifiedOn: null,
2297
+ modifiedBy: null,
2298
+ sessionUserId: null,
2299
+ sessionAppId: null,
2300
+ sessionEmailId: null,
2301
+ sessionContactNumber: null,
2302
+ modifiedByName: null,
2303
+ userName: null,
2304
+ apiVersion: null,
2305
+ valueId: 2684,
2306
+ keySetId: 1128,
2307
+ keySetName: 'CLOSE_CLAIM_REASON_CODE',
2308
+ keySetDescription: 'CLOSE_CLAIM_REASON_CODE',
2309
+ key: 'IMEI_NO_MISMATCH',
2310
+ value: 'IMEI No. is mismatch'
2311
+ }];