o2g-node-sdk 2.5.5 → 2.5.6

package/dist/types/services/o2g-analytics.d.ts

@@ -3,58 +3,67 @@ import { ChargingFile } from '../types/analytics/charging-file';
 import { ChargingResult } from '../types/analytics/charging-result';
 import { DateRange } from '../types/common/date-range';
 /**
- * The Analytics service allows to retrieve OmniPCX entreprise charging information and incidents.
- * <p>Using this service requires having a <b>ANALYTICS</b> license. This service requires an administrative login.
+ * The Analytics service provides access to OmniPCX Enterprise charging information and incident reports.
  * <p>
- * O2G uses SSH to get the information from an OmniPCX Enterprise node. So
- * <b>SSH must be enabled</b> on the OmniPCX Enterprise node to use this
- * service.
+ * Using this service requires an <b>ANALYTICS</b> license and an administrative login.
+ * O2G uses SSH to collect information from an OmniPCX Enterprise node, so
+ * <b>SSH must be enabled</b> on the node.
  */
 export declare class Analytics {
     #private;
     /**
-     * Returns a list of incidents from the specified OmniPCX Enterprise node.
-     * @param nodeId the OmniPCX Enterprise node id
-     * @param last the number of incidents to retrieve
+     * Retrieves a list of incidents from the specified OmniPCX Enterprise node.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param last the maximum number of incidents to retrieve; pass `0` to retrieve all incidents currently in progress
+     * @returns an array of {@link Incident} objects, or `null` if the request fails
      */
     getIncidents(nodeId: number, last?: number): Promise<Array<Incident> | null>;
     /**
-     * Get the list of charging file from the specified node, using the time range filter.
-     * @param nodeId the OmniPCX Enterprise node id
-     * @param filter  time range filter
+     * Retrieves the list of charging files available on the specified node.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param filter an optional date range filter; when omitted, all available charging files are returned
+     * @returns an array of {@link ChargingFile} objects, or `null` if the request fails
      * @see {@link getChargingsFromFiles}
      */
     getChargingFiles(nodeId: number, filter?: DateRange | null): Promise<Array<ChargingFile> | null>;
     /**
-     * Query the charging information for the specified node, using the specified options.
+     * Queries the charging information for the specified node using a date range filter and the given options.
      * <p>
-     * If 'all' is set to 'true', all the tickets are returned, including the zero cost ticket, and with the called party; If 'all' is
-     * set to 'false', the total of charging info is returned for each user, the call number giving the number of calls with non null charging cost.
+     * If `all` is set to `true`, all tickets are returned, including zero-cost tickets and the called party.
+     * If `all` is set to `false`, the total charging information is returned per user, with the call count
+     * reflecting only calls that have a non-null charging cost.
      * <p>
-     * The request processes charging files on the OmniPCX Enterprise. The processing is limited to a maximum of 100 files for performance reason. If
-     * the range filter is too large and the number of file to process is greater than 100, the method fails and returns 'null'. In this case, a smaller
-     * range must be specified.
+     * Processing is limited to a maximum of 100 charging files for performance reasons. If the date range filter
+     * is too wide and the number of files to process exceeds 100, the method fails and returns `null`. In that
+     * case, a narrower date range must be specified.
      *
-     * @param nodeId     the OmniPCX Enterprise node id
-     * @param filter     a time range filter
-     * @param topResults allows to return only the 'top N' tickets
-     * @param all        'true' to include tickets with a 0 cost
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param filter an optional date range filter
+     * @param topResults an optional limit to return only the top N tickets
+     * @param all `true` to include tickets with a 0 cost
+     * @returns a {@link ChargingResult} object, or `null` in case of error or if the filter yields no results
      */
     getChargingsFromFilter(nodeId: number, filter?: DateRange | null, topResults?: number | null, all?: boolean): Promise<ChargingResult | null>;
     /**
-     * Query the charging information for the specified node, using the specified charging files. The charging files can be retrieved with {@link getChargingFiles}.
+     * Queries the charging information for the specified node, processing the given charging files with the specified options.
+     * <p>
+     * This method gives finer control over the request by letting the caller specify the exact list of charging files to
+     * process. The list can be obtained via {@link getChargingFiles}.
      * <p>
-     * If 'all' is set to 'true', all the tickets are returned, including the zero cost ticket, and with the called party; If 'all' is
-     * set to 'false', the total of charging info is returned for each user, the call number giving the number of calls with non null charging cost.
+     * If `all` is set to `true`, all tickets are returned, including zero-cost tickets and the called party.
+     * If `all` is set to `false`, the total charging information is returned per user, with the call count
+     * reflecting only calls that have a non-null charging cost.
      * <p>
-     * The request processes charging files on the OmniPCX Enterprise. The processing is limited to a maximum of 100 files for performance reason. If
-     * the range filter is too large and the number of file to process is greater than 100, the method fails and returns 'null'. In this case, a smaller
-     * range must be specified.
+     * Processing is limited to a maximum of 100 files for performance reasons. If the number of files exceeds 100,
+     * the method fails and returns `null`.
      *
-     * @param nodeId     the OmniPCX Enterprise node id
-     * @param files     the list of file to process
-     * @param topResults allows to return only the 'top N' tickets
-     * @param all        'true' to include tickets with a 0 cost
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param files the list of charging files to process
+     * @param topResults an optional limit to return only the top N tickets
+     * @param all `true` to include tickets with a 0 cost
+     * @returns a {@link ChargingResult} object, or `null` in case of error or if the specified files yield no results
      */
     getChargingsFromFiles(nodeId: number, files: Array<ChargingFile>, topResults?: number | null, all?: boolean): Promise<ChargingResult | null>;
 }

package/dist/types/services/o2g-analytics.d.ts.map

@@ -1 +1 @@
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package/dist/types/services/o2g-cc-agent.d.ts

@@ -4,8 +4,10 @@ import { OperatorConfig } from '../types/cc-agent/operator-config';
 import { OperatorState } from '../types/cc-agent/operator-state';
 import { WithdrawReason } from '../types/cc-agent/withdraw-reason';
 /**
- * CallCenterAgent provides services for CCD operators. Using this
- * service requires having a <b>CONTACTCENTER_AGENT</b> license.
+ * `CallCenterAgent` provides access to Contact Center features for CCD operators.
+ * A CCD operator can be either a CCD agent or a CCD supervisor.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_AGENT</b> license.
  */
 export declare class CallCenterAgent extends EventEmitter {
     #private;
@@ -52,6 +54,7 @@ export declare class CallCenterAgent extends EventEmitter {
      *
      * @param loginName the operator login name
      * @returns the {@link OperatorState} on success; `null` otherwise.
+     * @see requestSnapshot
      */
     getState(loginName?: string | null): Promise<OperatorState | null>;
     /**
@@ -145,7 +148,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     setReady(loginName?: string | null): Promise<boolean>;
     /**
-     * Puts the specified agent in pause state.
+     * Puts the specified agent in pause.
      * <p>
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
@@ -155,7 +158,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     setPause(loginName?: string | null): Promise<boolean>;
     /**
-     * Requests a supervisor to listen to the specified agent.
+     * Requests a supervisor to listen to the specified agent (permanent listening).
      * <p>
      * On success, an {@link ON_SUPERVISOR_HELP_REQUESTED} event is raised for both the agent and the supervisor.
      * <p>
@@ -196,7 +199,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     cancelPermanentListening(loginName?: string | null): Promise<boolean>;
     /**
-     * Requests an intrusion in a CCD call.
+     * Requests intrusion in a CCD call.
      * <p>
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
@@ -216,7 +219,7 @@ export declare class CallCenterAgent extends EventEmitter {
      * await O2G.callCenterAgent.changeIntrusionMode(IntrusionMode.NORMAL);
      * ```
      *
-     * @param agentNumber   the extension number of the CCD agent answering the call
+     * @param agentNumber   the extension number of the CCD agent who answers the CCD call
      * @param intrusionMode the intrusion mode
      * @param loginName     the supervisor login name
      * @returns `true` if the operation succeeded; `false` otherwise.
@@ -260,7 +263,7 @@ export declare class CallCenterAgent extends EventEmitter {
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
      *
-     * @param agentNumber the extension number of the agent who requested help
+     * @param agentNumber the extension number of the agent who has requested help
      * @param loginName   the supervisor login name
      * @returns `true` if the operation succeeded; `false` otherwise.
      * @see cancelSupervisorHelpRequest
@@ -293,6 +296,7 @@ export declare class CallCenterAgent extends EventEmitter {
      *
      * @param loginName the agent login name
      * @returns `true` if the request was successfully submitted; `false` otherwise.
+     * @see getState
      */
     requestSnapshot(loginName?: string | null): Promise<boolean>;
     /**

package/dist/types/services/o2g-cc-agent.d.ts.map

@@ -1 +1 @@
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package/dist/types/services/o2g-cc-mngt.d.ts

@@ -6,17 +6,30 @@ import { Transition } from '../types/cc-mngt/calendar/transition';
 import { Pilot } from '../types/cc-mngt/pilot';
 import { PilotTransferQueryParameters } from '../types/telephony/call/ccd/pilot-transfer-query-param';
 /**
- * This service allows an administrator session to manage CCD pilot objects.
+ * `CallCenterManagement` provides operations to configure and manage CCD pilots
+ * and their associated calendars.
  * <p>
- * This service requires having a <b>CONTACTCENTER_SRV</b> license.
+ * Each CCD pilot has two types of calendars:
+ * <ul>
+ *   <li><b>Normal calendar</b> — defines standard pilot behaviour for each day of the
+ *       week. Each day can have up to 10 transitions (time slots).</li>
+ *   <li><b>Exception calendar</b> — defines special days that override the normal
+ *       calendar (e.g. holidays). Each exceptional day can also have up to 10
+ *       transitions.</li>
+ * </ul>
+ * A {@link Transition} represents a time slot in a calendar, including the start
+ * time, the pilot rule to apply, and the pilot operating mode.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_SERVICE</b> license in
+ * CAPEX mode, or 40 api-tel-f subscriptions in OPEX mode (Purple On Demand).
  */
 export declare class CallCenterManagement {
     #private;
     /**
-     * Retrieves the list of CCD pilots configured on the specified OmniPCX Enterprise node.
+     * Returns all CCD pilots configured on the specified OmniPCX Enterprise node.
      *
-     * @param nodeId the PCX Enterprise node id
-     * @returns the list of {@link Pilot} objects on success; `null` otherwise.
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @returns the list of {@link Pilot} objects, or `null` if no pilots are configured.
      */
     getPilots(nodeId: number): Promise<Pilot[] | null>;
     /**
@@ -43,35 +56,35 @@ export declare class CallCenterManagement {
      * const pilotAdvanced = await O2G.callCenterManagement.getPilot(1, "60141", queryParam);
      * ```
      *
-     * @param nodeId                  the PCX Enterprise node id
+     * @param nodeId                  the OmniPCX Enterprise node identifier
      * @param pilotNumber             the pilot number
      * @param pilotTransferQueryParam optional call profile context. When provided,
      *                                the pilot information is evaluated against the
      *                                specified agent number, skills and transfer type.
      *                                Requires O2G >= 2.7.4.
-     * @returns the {@link Pilot} information on success; `null` otherwise.
+     * @returns the {@link Pilot} information, or `null` if not found.
      */
     getPilot(nodeId: number, pilotNumber: string, pilotTransferQueryParam?: PilotTransferQueryParameters | null): Promise<Pilot | null>;
     /**
-     * Retrieves the routing calendar of the specified CCD pilot.
+     * Returns the calendar associated with the specified CCD pilot.
      * <p>
-     * The calendar defines the normal and exception schedules that govern
+     * The calendar combines the normal and exception schedules that govern
      * the pilot's open/closed state over time.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link Calendar} on success; `null` otherwise.
+     * @returns the {@link Calendar} of the pilot, or `null` if not found.
      */
     getCalendar(nodeId: number, pilotNumber: string): Promise<Calendar | null>;
     /**
-     * Retrieves the exception calendar of the specified CCD pilot.
+     * Returns the exception calendar for the specified CCD pilot.
      * <p>
      * The exception calendar contains date-specific transitions that override
      * the normal weekly schedule.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link ExceptionCalendar} on success; `null` otherwise.
+     * @returns the {@link ExceptionCalendar}, or `null` if not found.
      */
     getExceptionCalendar(nodeId: number, pilotNumber: string): Promise<ExceptionCalendar | null>;
     /**
@@ -92,43 +105,47 @@ export declare class CallCenterManagement {
      * await O2G.callCenterManagement.deleteExceptionTransition(1, "60141", christmas, 0);
      * ```
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date for which the exception transition applies
-     * @param transition     the transition to add
+     * @param dateTransition the exceptional day to which the transition applies
+     * @param transition     the {@link Transition} to add
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     addExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, transition: Transition): Promise<boolean>;
     /**
      * Deletes a transition from the exception calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date of the exception transition to delete
-     * @param index          the index of the transition to delete
+     * @param dateTransition the exceptional day from which to remove the transition
+     * @param index          the zero-based index of the transition to delete
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     deleteExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, index: number): Promise<boolean>;
     /**
-     * Updates a transition in the exception calendar of the specified CCD pilot.
+     * Modifies a transition in the exception calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date of the exception transition to update
-     * @param index          the index of the transition to update
-     * @param transition     the new transition value
+     * @param dateTransition the exceptional day containing the transition to modify
+     * @param index          the zero-based index of the transition to modify
+     * @param transition     the new {@link Transition} value
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     setExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, index: number, transition: Transition): Promise<boolean>;
     /**
-     * Retrieves the normal (weekly) calendar of the specified CCD pilot.
+     * Returns the normal (weekly) calendar of the specified CCD pilot.
      * <p>
      * The normal calendar defines the recurring weekly schedule of open/closed
      * transitions for each day of the week.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link NormalCalendar} on success; `null` otherwise.
+     * @returns the {@link NormalCalendar}, or `null` if not found.
      */
     getNormalCalendar(nodeId: number, pilotNumber: string): Promise<NormalCalendar | null>;
     /**
@@ -152,31 +169,35 @@ export declare class CallCenterManagement {
      * await O2G.callCenterManagement.deleteNormalTransition(1, "60141", DayOfWeek.MONDAY, 1);
      * ```
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @param day         the day of the week to which the transition applies
-     * @param transition  the transition to add
+     * @param transition  the {@link Transition} to add
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     addNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, transition: Transition): Promise<boolean>;
     /**
      * Deletes a transition from the normal calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @param day         the day of the week from which the transition is deleted
-     * @param index       the index of the transition to delete
+     * @param day         the day of the week from which to remove the transition
+     * @param index       the zero-based index of the transition to delete
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     deleteNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, index: number): Promise<boolean>;
     /**
-     * Updates a transition in the normal calendar of the specified CCD pilot.
+     * Modifies a transition in the normal calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @param day         the day of the week containing the transition to update
-     * @param index       the index of the transition to update
-     * @param transition  the new transition value
+     * @param day         the day of the week containing the transition to modify
+     * @param index       the zero-based index of the transition to modify
+     * @param transition  the new {@link Transition} value
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     setNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, index: number, transition: Transition): Promise<boolean>;
@@ -196,7 +217,7 @@ export declare class CallCenterManagement {
      * // scheduled calendar transition occurs.
      * ```
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
@@ -204,7 +225,7 @@ export declare class CallCenterManagement {
     /**
      * Forces the specified CCD pilot into the closed state, regardless of its calendar schedule.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @returns `true` if the operation succeeded; `false` otherwise.
      */

package/dist/types/services/o2g-cc-mngt.d.ts.map

@@ -1 +1 @@
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package/dist/types/services/o2g-cc-pilot.d.ts

@@ -1,11 +1,13 @@
 import EventEmitter from 'events';
 /**
- * CallCenterPilot allows an administrator to monitor the CCD pilots. Using this
- * service requires having a <b>CONTACTCENTER_SRV</b> license.
+ * `CallCenterPilot` allows an administrator to monitor CCD pilots.
  * <p>
  * Monitoring a pilot consists of starting the monitoring with {@link monitorStart},
  * then listening to events to track call activity on the pilot. When monitoring
  * is no longer needed, stop it with {@link monitorStop}.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_SERVICE</b> license in
+ * CAPEX mode, or 40 api-tel-f subscriptions in OPEX mode (Purple On Demand).
  *
  * @example
  * ```typescript
@@ -33,17 +35,17 @@ import EventEmitter from 'events';
 export declare class CallCenterPilot extends EventEmitter {
     #private;
     /**
-     * Occurs when a new call arrives on a pilot.
+     * Occurs when a new call arrives on a CCD pilot.
      * @event
      */
     static readonly ON_PILOT_CALL_CREATED = "OnPilotCallCreated";
     /**
-     * Occurs when the call has been queued.
+     * Occurs when a CCD call is routed into a queue.
      * @event
      */
     static readonly ON_PILOT_CALL_QUEUED = "OnPilotCallQueued";
     /**
-     * Occurs when a call has been removed from the pilot: by distribution, cancellation or overflow.
+     * Occurs when a CCD call has been removed from the queue, either by distribution, cancellation, or overflow.
      * @event
      */
     static readonly ON_PILOT_CALL_REMOVED = "OnPilotCallRemoved";

package/dist/types/services/o2g-cc-pilot.d.ts.map

@@ -1 +1 @@
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package/dist/types/services/o2g-cc-rt.d.ts

@@ -85,18 +85,19 @@ export declare class CallCenterRealtime extends EventEmitter {
     static readonly ON_OTHER_PG_RTI_CHANGED = "OnPGOtherRtiChanged";
     /**
      * Retrieves all CCD objects that currently provide real-time information.
-     *
+     * <p>
      * The returned {@link RtiObjects} includes collections of agents, pilots,
      * queues, and processing groups that can be monitored.
      *
-     * Returns `null` if no objects are available or an error occurs.
+     * @returns The {@link RtiObjects} containing the CCD objects, or `null` if no objects
+     *          are available or an error occurs.
      */
     getRtiObjects(): Promise<RtiObjects | null>;
     /**
      * Returns all CCD agents that provide real-time information.
      *
      * @returns An array of {@link RtiObjectIdentifier} representing agents,
-     *          or an empty array if none exist.
+     *          or an empty array if none exist, or `null` if an error occurs.
      */
     getAgents(): Promise<RtiObjectIdentifier[] | null>;
     /**

package/dist/types/services/o2g-cc-rt.d.ts.map

@@ -1 +1 @@
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