o2g-node-sdk 2.5.3 → 2.5.6

package/dist/types/services/o2g-analytics.d.ts

@@ -0,0 +1,70 @@
+import { Incident } from '../types/analytics/incident';
+import { ChargingFile } from '../types/analytics/charging-file';
+import { ChargingResult } from '../types/analytics/charging-result';
+import { DateRange } from '../types/common/date-range';
+/**
+ * The Analytics service provides access to OmniPCX Enterprise charging information and incident reports.
+ * <p>
+ * Using this service requires an <b>ANALYTICS</b> license and an administrative login.
+ * O2G uses SSH to collect information from an OmniPCX Enterprise node, so
+ * <b>SSH must be enabled</b> on the node.
+ */
+export declare class Analytics {
+    #private;
+    /**
+     * Retrieves a list of incidents from the specified OmniPCX Enterprise node.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param last the maximum number of incidents to retrieve; pass `0` to retrieve all incidents currently in progress
+     * @returns an array of {@link Incident} objects, or `null` if the request fails
+     */
+    getIncidents(nodeId: number, last?: number): Promise<Array<Incident> | null>;
+    /**
+     * Retrieves the list of charging files available on the specified node.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param filter an optional date range filter; when omitted, all available charging files are returned
+     * @returns an array of {@link ChargingFile} objects, or `null` if the request fails
+     * @see {@link getChargingsFromFiles}
+     */
+    getChargingFiles(nodeId: number, filter?: DateRange | null): Promise<Array<ChargingFile> | null>;
+    /**
+     * Queries the charging information for the specified node using a date range filter and the given options.
+     * <p>
+     * If `all` is set to `true`, all tickets are returned, including zero-cost tickets and the called party.
+     * If `all` is set to `false`, the total charging information is returned per user, with the call count
+     * reflecting only calls that have a non-null charging cost.
+     * <p>
+     * Processing is limited to a maximum of 100 charging files for performance reasons. If the date range filter
+     * is too wide and the number of files to process exceeds 100, the method fails and returns `null`. In that
+     * case, a narrower date range must be specified.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param filter an optional date range filter
+     * @param topResults an optional limit to return only the top N tickets
+     * @param all `true` to include tickets with a 0 cost
+     * @returns a {@link ChargingResult} object, or `null` in case of error or if the filter yields no results
+     */
+    getChargingsFromFilter(nodeId: number, filter?: DateRange | null, topResults?: number | null, all?: boolean): Promise<ChargingResult | null>;
+    /**
+     * Queries the charging information for the specified node, processing the given charging files with the specified options.
+     * <p>
+     * This method gives finer control over the request by letting the caller specify the exact list of charging files to
+     * process. The list can be obtained via {@link getChargingFiles}.
+     * <p>
+     * If `all` is set to `true`, all tickets are returned, including zero-cost tickets and the called party.
+     * If `all` is set to `false`, the total charging information is returned per user, with the call count
+     * reflecting only calls that have a non-null charging cost.
+     * <p>
+     * Processing is limited to a maximum of 100 files for performance reasons. If the number of files exceeds 100,
+     * the method fails and returns `null`.
+     *
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @param files the list of charging files to process
+     * @param topResults an optional limit to return only the top N tickets
+     * @param all `true` to include tickets with a 0 cost
+     * @returns a {@link ChargingResult} object, or `null` in case of error or if the specified files yield no results
+     */
+    getChargingsFromFiles(nodeId: number, files: Array<ChargingFile>, topResults?: number | null, all?: boolean): Promise<ChargingResult | null>;
+}
+//# sourceMappingURL=o2g-analytics.d.ts.map

package/dist/types/services/o2g-analytics.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"o2g-analytics.d.ts","sourceRoot":"","sources":["../../../src/services/o2g-analytics.ts"],"names":[],"mappings":"AAoBA,OAAO,EAAE,QAAQ,EAAE,MAAM,6BAA6B,CAAC;AACvD,OAAO,EAAE,YAAY,EAAE,MAAM,kCAAkC,CAAC;AAChE,OAAO,EAAE,cAAc,EAAE,MAAM,oCAAoC,CAAC;AACpE,OAAO,EAAE,SAAS,EAAE,MAAM,4BAA4B,CAAC;AAEvD;;;;;;GAMG;AACH,qBAAa,SAAS;;IAWlB;;;;;;OAMG;IACG,YAAY,CAAC,MAAM,EAAE,MAAM,EAAE,IAAI,GAAE,MAAU,GAAG,OAAO,CAAC,KAAK,CAAC,QAAQ,CAAC,GAAG,IAAI,CAAC;IAIrF;;;;;;;OAOG;IACG,gBAAgB,CAAC,MAAM,EAAE,MAAM,EAAE,MAAM,GAAE,SAAS,GAAG,IAAW,GAAG,OAAO,CAAC,KAAK,CAAC,YAAY,CAAC,GAAG,IAAI,CAAC;IAI5G;;;;;;;;;;;;;;;;OAgBG;IACG,sBAAsB,CACxB,MAAM,EAAE,MAAM,EACd,MAAM,GAAE,SAAS,GAAG,IAAW,EAC/B,UAAU,GAAE,MAAM,GAAG,IAAW,EAChC,GAAG,GAAE,OAAe,GACrB,OAAO,CAAC,cAAc,GAAG,IAAI,CAAC;IAIjC;;;;;;;;;;;;;;;;;;OAkBG;IACG,qBAAqB,CACvB,MAAM,EAAE,MAAM,EACd,KAAK,EAAE,KAAK,CAAC,YAAY,CAAC,EAC1B,UAAU,GAAE,MAAM,GAAG,IAAW,EAChC,GAAG,GAAE,OAAe,GACrB,OAAO,CAAC,cAAc,GAAG,IAAI,CAAC;CAGpC"}

package/dist/types/{o2g-cc-agent.d.ts → services/o2g-cc-agent.d.ts}

@@ -1,11 +1,13 @@
-import { IntrusionMode } from './types/cc-agent/intrusion-mode';
+import { IntrusionMode } from '../types/cc-agent/intrusion-mode';
 import EventEmitter from 'events';
-import { OperatorConfig } from './types/cc-agent/operator-config';
-import { OperatorState } from './types/cc-agent/operator-state';
-import { WithdrawReason } from './types/cc-agent/withdraw-reason';
+import { OperatorConfig } from '../types/cc-agent/operator-config';
+import { OperatorState } from '../types/cc-agent/operator-state';
+import { WithdrawReason } from '../types/cc-agent/withdraw-reason';
 /**
- * CallCenterAgent provides services for CCD operators. Using this
- * service requires having a <b>CONTACTCENTER_AGENT</b> license.
+ * `CallCenterAgent` provides access to Contact Center features for CCD operators.
+ * A CCD operator can be either a CCD agent or a CCD supervisor.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_AGENT</b> license.
  */
 export declare class CallCenterAgent extends EventEmitter {
     #private;
@@ -52,6 +54,7 @@ export declare class CallCenterAgent extends EventEmitter {
      *
      * @param loginName the operator login name
      * @returns the {@link OperatorState} on success; `null` otherwise.
+     * @see requestSnapshot
      */
     getState(loginName?: string | null): Promise<OperatorState | null>;
     /**
@@ -145,7 +148,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     setReady(loginName?: string | null): Promise<boolean>;
     /**
-     * Puts the specified agent in pause state.
+     * Puts the specified agent in pause.
      * <p>
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
@@ -155,7 +158,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     setPause(loginName?: string | null): Promise<boolean>;
     /**
-     * Requests a supervisor to listen to the specified agent.
+     * Requests a supervisor to listen to the specified agent (permanent listening).
      * <p>
      * On success, an {@link ON_SUPERVISOR_HELP_REQUESTED} event is raised for both the agent and the supervisor.
      * <p>
@@ -196,7 +199,7 @@ export declare class CallCenterAgent extends EventEmitter {
      */
     cancelPermanentListening(loginName?: string | null): Promise<boolean>;
     /**
-     * Requests an intrusion in a CCD call.
+     * Requests intrusion in a CCD call.
      * <p>
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
@@ -216,7 +219,7 @@ export declare class CallCenterAgent extends EventEmitter {
      * await O2G.callCenterAgent.changeIntrusionMode(IntrusionMode.NORMAL);
      * ```
      *
-     * @param agentNumber   the extension number of the CCD agent answering the call
+     * @param agentNumber   the extension number of the CCD agent who answers the CCD call
      * @param intrusionMode the intrusion mode
      * @param loginName     the supervisor login name
      * @returns `true` if the operation succeeded; `false` otherwise.
@@ -260,7 +263,7 @@ export declare class CallCenterAgent extends EventEmitter {
      * If the session has been opened for a user, the `loginName` parameter is
      * ignored, but it is mandatory if the session has been opened by an administrator.
      *
-     * @param agentNumber the extension number of the agent who requested help
+     * @param agentNumber the extension number of the agent who has requested help
      * @param loginName   the supervisor login name
      * @returns `true` if the operation succeeded; `false` otherwise.
      * @see cancelSupervisorHelpRequest
@@ -293,6 +296,7 @@ export declare class CallCenterAgent extends EventEmitter {
      *
      * @param loginName the agent login name
      * @returns `true` if the request was successfully submitted; `false` otherwise.
+     * @see getState
      */
     requestSnapshot(loginName?: string | null): Promise<boolean>;
     /**

package/dist/types/services/o2g-cc-agent.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"o2g-cc-agent.d.ts","sourceRoot":"","sources":["../../../src/services/o2g-cc-agent.ts"],"names":[],"mappings":"AAmBA,OAAO,EAAE,aAAa,EAAE,MAAM,kCAAkC,CAAC;AAEjE,OAAO,YAAY,MAAM,QAAQ,CAAC;AAQlC,OAAO,EAAE,cAAc,EAAE,MAAM,mCAAmC,CAAC;AACnE,OAAO,EAAE,aAAa,EAAE,MAAM,kCAAkC,CAAC;AACjE,OAAO,EAAE,cAAc,EAAE,MAAM,mCAAmC,CAAC;AAEnE;;;;;GAKG;AACH,qBAAa,eAAgB,SAAQ,YAAY;;IAG7C;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,sBAAsB,yBAAyB;IAE/D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,sBAAsB,yBAAyB;IAE/D;;;;;OAKG;IACH,MAAM,CAAC,QAAQ,CAAC,4BAA4B,+BAA+B;IAE3E;;;;;;OAMG;IACH,MAAM,CAAC,QAAQ,CAAC,4BAA4B,+BAA+B;IAe3E;;;;;;;;OAQG;IACG,gBAAgB,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,cAAc,GAAG,IAAI,CAAC;IAIvF;;;;;;;;;OASG;IACG,QAAQ,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC;IAI9E;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACG,KAAK,CACP,YAAY,EAAE,MAAM,EACpB,QAAQ,GAAE,MAAM,GAAG,IAAW,EAC9B,OAAO,UAAQ,EACf,SAAS,GAAE,MAAM,GAAG,IAAW,GAChC,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;;OAWG;IACG,MAAM,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI/D;;;;;;;;;;;;;OAaG;IACG,KAAK,CAAC,QAAQ,EAAE,MAAM,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIhF;;;;;;;;;;;;OAYG;IACG,IAAI,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI7D;;;;;;;;OAQG;IACG,SAAS,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIlE;;;;;;;;OAQG;IACG,QAAQ,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIjE;;;;;;;;OAQG;IACG,QAAQ,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW;IAI9C;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACG,yBAAyB,CAAC,WAAW,EAAE,MAAM,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIvG;;;;;;;;;;;OAWG;IACG,wBAAwB,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIjF;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACG,gBAAgB,CAClB,WAAW,EAAE,MAAM,EACnB,aAAa,gBAAuB,EACpC,SAAS,GAAE,MAAM,GAAG,IAAW,GAChC,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;;;;OAaG;IACG,mBAAmB,CAAC,gBAAgB,EAAE,aAAa,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI7G;;;;;;;;;;;OAWG;IACG,qBAAqB,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI9E;;;;;;;;;;;;;OAaG;IACG,sBAAsB,CAAC,WAAW,EAAE,MAAM,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIpG;;;;;;;;;;;;;OAaG;IACG,2BAA2B,CAAC,gBAAgB,EAAE,MAAM,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI9G;;;;;;;;;;;;;OAaG;IACG,eAAe,CAAC,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIxE;;;;;;;;;;;;;;;;;;;;;;;;;OAyBG;IACG,cAAc,CAAC,YAAY,EAAE,MAAM,EAAE,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAI/F;;;;;;;;;;;;;OAaG;IACG,gBAAgB,CAAC,YAAY,EAAE,MAAM,EAAE,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;IAIjG;;;;;;;;;;OAUG;IACG,kBAAkB,CAAC,QAAQ,EAAE,MAAM,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,cAAc,EAAE,GAAG,IAAI,CAAC;IAI7G;;;;;;;;;;;;;;;;;;;;;OAqBG;IACG,WAAW,CAAC,MAAM,EAAE,cAAc,EAAE,SAAS,GAAE,MAAM,GAAG,IAAW,GAAG,OAAO,CAAC,OAAO,CAAC;CAG/F"}

package/dist/types/{o2g-cc-mngt.d.ts → services/o2g-cc-mngt.d.ts}

@@ -1,22 +1,35 @@
-import { Calendar } from './types/cc-mngt/calendar/calendar';
-import { DayOfWeek } from './types/common/day-of-week';
-import { ExceptionCalendar } from './types/cc-mngt/calendar/exception-calendar';
-import { NormalCalendar } from './types/cc-mngt/calendar/normal-calendar';
-import { Transition } from './types/cc-mngt/calendar/transition';
-import { Pilot } from './types/cc-mngt/pilot';
-import { PilotTransferQueryParameters } from './types/telephony/call/ccd/pilot-transfer-query-param';
+import { Calendar } from '../types/cc-mngt/calendar/calendar';
+import { DayOfWeek } from '../types/common/day-of-week';
+import { ExceptionCalendar } from '../types/cc-mngt/calendar/exception-calendar';
+import { NormalCalendar } from '../types/cc-mngt/calendar/normal-calendar';
+import { Transition } from '../types/cc-mngt/calendar/transition';
+import { Pilot } from '../types/cc-mngt/pilot';
+import { PilotTransferQueryParameters } from '../types/telephony/call/ccd/pilot-transfer-query-param';
 /**
- * This service allows an administrator session to manage CCD pilot objects.
+ * `CallCenterManagement` provides operations to configure and manage CCD pilots
+ * and their associated calendars.
  * <p>
- * This service requires having a <b>CONTACTCENTER_SRV</b> license.
+ * Each CCD pilot has two types of calendars:
+ * <ul>
+ *   <li><b>Normal calendar</b> — defines standard pilot behaviour for each day of the
+ *       week. Each day can have up to 10 transitions (time slots).</li>
+ *   <li><b>Exception calendar</b> — defines special days that override the normal
+ *       calendar (e.g. holidays). Each exceptional day can also have up to 10
+ *       transitions.</li>
+ * </ul>
+ * A {@link Transition} represents a time slot in a calendar, including the start
+ * time, the pilot rule to apply, and the pilot operating mode.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_SERVICE</b> license in
+ * CAPEX mode, or 40 api-tel-f subscriptions in OPEX mode (Purple On Demand).
  */
 export declare class CallCenterManagement {
     #private;
     /**
-     * Retrieves the list of CCD pilots configured on the specified OmniPCX Enterprise node.
+     * Returns all CCD pilots configured on the specified OmniPCX Enterprise node.
      *
-     * @param nodeId the PCX Enterprise node id
-     * @returns the list of {@link Pilot} objects on success; `null` otherwise.
+     * @param nodeId the OmniPCX Enterprise node identifier
+     * @returns the list of {@link Pilot} objects, or `null` if no pilots are configured.
      */
     getPilots(nodeId: number): Promise<Pilot[] | null>;
     /**
@@ -43,35 +56,35 @@ export declare class CallCenterManagement {
      * const pilotAdvanced = await O2G.callCenterManagement.getPilot(1, "60141", queryParam);
      * ```
      *
-     * @param nodeId                  the PCX Enterprise node id
+     * @param nodeId                  the OmniPCX Enterprise node identifier
      * @param pilotNumber             the pilot number
      * @param pilotTransferQueryParam optional call profile context. When provided,
      *                                the pilot information is evaluated against the
      *                                specified agent number, skills and transfer type.
      *                                Requires O2G >= 2.7.4.
-     * @returns the {@link Pilot} information on success; `null` otherwise.
+     * @returns the {@link Pilot} information, or `null` if not found.
      */
     getPilot(nodeId: number, pilotNumber: string, pilotTransferQueryParam?: PilotTransferQueryParameters | null): Promise<Pilot | null>;
     /**
-     * Retrieves the routing calendar of the specified CCD pilot.
+     * Returns the calendar associated with the specified CCD pilot.
      * <p>
-     * The calendar defines the normal and exception schedules that govern
+     * The calendar combines the normal and exception schedules that govern
      * the pilot's open/closed state over time.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link Calendar} on success; `null` otherwise.
+     * @returns the {@link Calendar} of the pilot, or `null` if not found.
      */
     getCalendar(nodeId: number, pilotNumber: string): Promise<Calendar | null>;
     /**
-     * Retrieves the exception calendar of the specified CCD pilot.
+     * Returns the exception calendar for the specified CCD pilot.
      * <p>
      * The exception calendar contains date-specific transitions that override
      * the normal weekly schedule.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link ExceptionCalendar} on success; `null` otherwise.
+     * @returns the {@link ExceptionCalendar}, or `null` if not found.
      */
     getExceptionCalendar(nodeId: number, pilotNumber: string): Promise<ExceptionCalendar | null>;
     /**
@@ -92,43 +105,47 @@ export declare class CallCenterManagement {
      * await O2G.callCenterManagement.deleteExceptionTransition(1, "60141", christmas, 0);
      * ```
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date for which the exception transition applies
-     * @param transition     the transition to add
+     * @param dateTransition the exceptional day to which the transition applies
+     * @param transition     the {@link Transition} to add
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     addExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, transition: Transition): Promise<boolean>;
     /**
      * Deletes a transition from the exception calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date of the exception transition to delete
-     * @param index          the index of the transition to delete
+     * @param dateTransition the exceptional day from which to remove the transition
+     * @param index          the zero-based index of the transition to delete
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     deleteExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, index: number): Promise<boolean>;
     /**
-     * Updates a transition in the exception calendar of the specified CCD pilot.
+     * Modifies a transition in the exception calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId         the PCX Enterprise node id
+     * @param nodeId         the OmniPCX Enterprise node identifier
      * @param pilotNumber    the pilot number
-     * @param dateTransition the date of the exception transition to update
-     * @param index          the index of the transition to update
-     * @param transition     the new transition value
+     * @param dateTransition the exceptional day containing the transition to modify
+     * @param index          the zero-based index of the transition to modify
+     * @param transition     the new {@link Transition} value
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     setExceptionTransition(nodeId: number, pilotNumber: string, dateTransition: Date, index: number, transition: Transition): Promise<boolean>;
     /**
-     * Retrieves the normal (weekly) calendar of the specified CCD pilot.
+     * Returns the normal (weekly) calendar of the specified CCD pilot.
      * <p>
      * The normal calendar defines the recurring weekly schedule of open/closed
      * transitions for each day of the week.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @returns the {@link NormalCalendar} on success; `null` otherwise.
+     * @returns the {@link NormalCalendar}, or `null` if not found.
      */
     getNormalCalendar(nodeId: number, pilotNumber: string): Promise<NormalCalendar | null>;
     /**
@@ -152,31 +169,35 @@ export declare class CallCenterManagement {
      * await O2G.callCenterManagement.deleteNormalTransition(1, "60141", DayOfWeek.MONDAY, 1);
      * ```
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @param day         the day of the week to which the transition applies
-     * @param transition  the transition to add
+     * @param transition  the {@link Transition} to add
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     addNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, transition: Transition): Promise<boolean>;
     /**
      * Deletes a transition from the normal calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @param day         the day of the week from which the transition is deleted
-     * @param index       the index of the transition to delete
+     * @param day         the day of the week from which to remove the transition
+     * @param index       the zero-based index of the transition to delete
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     deleteNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, index: number): Promise<boolean>;
     /**
-     * Updates a transition in the normal calendar of the specified CCD pilot.
+     * Modifies a transition in the normal calendar of the specified CCD pilot.
+     * <p>
+     * The transition is identified by its zero-based index in the list of transitions for the day.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
-     * @param day         the day of the week containing the transition to update
-     * @param index       the index of the transition to update
-     * @param transition  the new transition value
+     * @param day         the day of the week containing the transition to modify
+     * @param index       the zero-based index of the transition to modify
+     * @param transition  the new {@link Transition} value
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
     setNormalTransition(nodeId: number, pilotNumber: string, day: DayOfWeek, index: number, transition: Transition): Promise<boolean>;
@@ -196,7 +217,7 @@ export declare class CallCenterManagement {
      * // scheduled calendar transition occurs.
      * ```
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @returns `true` if the operation succeeded; `false` otherwise.
      */
@@ -204,7 +225,7 @@ export declare class CallCenterManagement {
     /**
      * Forces the specified CCD pilot into the closed state, regardless of its calendar schedule.
      *
-     * @param nodeId      the PCX Enterprise node id
+     * @param nodeId      the OmniPCX Enterprise node identifier
      * @param pilotNumber the pilot number
      * @returns `true` if the operation succeeded; `false` otherwise.
      */

package/dist/types/services/o2g-cc-mngt.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"o2g-cc-mngt.d.ts","sourceRoot":"","sources":["../../../src/services/o2g-cc-mngt.ts"],"names":[],"mappings":"AAoBA,OAAO,EAAE,QAAQ,EAAE,MAAM,oCAAoC,CAAC;AAC9D,OAAO,EAAE,SAAS,EAAE,MAAM,6BAA6B,CAAC;AACxD,OAAO,EAAE,iBAAiB,EAAE,MAAM,8CAA8C,CAAC;AACjF,OAAO,EAAE,cAAc,EAAE,MAAM,2CAA2C,CAAC;AAC3E,OAAO,EAAE,UAAU,EAAE,MAAM,sCAAsC,CAAC;AAClE,OAAO,EAAE,KAAK,EAAE,MAAM,wBAAwB,CAAC;AAC/C,OAAO,EAAE,4BAA4B,EAAE,MAAM,wDAAwD,CAAC;AAEtG;;;;;;;;;;;;;;;;;GAiBG;AACH,qBAAa,oBAAoB;;IAW7B;;;;;OAKG;IACG,SAAS,CAAC,MAAM,EAAE,MAAM,GAAG,OAAO,CAAC,KAAK,EAAE,GAAG,IAAI,CAAC;IAIxD;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;OA+BG;IACG,QAAQ,CACV,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,uBAAuB,GAAE,4BAA4B,GAAG,IAAW,GACpE,OAAO,CAAC,KAAK,GAAG,IAAI,CAAC;IAQxB;;;;;;;;;OASG;IACG,WAAW,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,QAAQ,GAAG,IAAI,CAAC;IAIhF;;;;;;;;;OASG;IACG,oBAAoB,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,iBAAiB,GAAG,IAAI,CAAC;IAIlG;;;;;;;;;;;;;;;;;;;;;;;OAuBG;IACG,sBAAsB,CACxB,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,cAAc,EAAE,IAAI,EACpB,UAAU,EAAE,UAAU,GACvB,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;OAUG;IACG,yBAAyB,CAC3B,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,cAAc,EAAE,IAAI,EACpB,KAAK,EAAE,MAAM,GACd,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;;OAWG;IACG,sBAAsB,CACxB,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,cAAc,EAAE,IAAI,EACpB,KAAK,EAAE,MAAM,EACb,UAAU,EAAE,UAAU,GACvB,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;OASG;IACG,iBAAiB,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,cAAc,GAAG,IAAI,CAAC;IAI5F;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACG,mBAAmB,CACrB,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,GAAG,EAAE,SAAS,EACd,UAAU,EAAE,UAAU,GACvB,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;OAUG;IACG,sBAAsB,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,EAAE,GAAG,EAAE,SAAS,EAAE,KAAK,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC;IAIlH;;;;;;;;;;;OAWG;IACG,mBAAmB,CACrB,MAAM,EAAE,MAAM,EACd,WAAW,EAAE,MAAM,EACnB,GAAG,EAAE,SAAS,EACd,KAAK,EAAE,MAAM,EACb,UAAU,EAAE,UAAU,GACvB,OAAO,CAAC,OAAO,CAAC;IAInB;;;;;;;;;;;;;;;;;;;OAmBG;IACG,SAAS,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC;IAItE;;;;;;OAMG;IACG,UAAU,CAAC,MAAM,EAAE,MAAM,EAAE,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC;CAG1E"}

package/dist/types/{o2g-cc-pilot.d.ts → services/o2g-cc-pilot.d.ts}

@@ -1,11 +1,13 @@
 import EventEmitter from 'events';
 /**
- * CallCenterPilot allows an administrator to monitor the CCD pilots. Using this
- * service requires having a <b>CONTACTCENTER_SRV</b> license.
+ * `CallCenterPilot` allows an administrator to monitor CCD pilots.
  * <p>
  * Monitoring a pilot consists of starting the monitoring with {@link monitorStart},
  * then listening to events to track call activity on the pilot. When monitoring
  * is no longer needed, stop it with {@link monitorStop}.
+ * <p>
+ * Using this service requires having a <b>CONTACTCENTER_SERVICE</b> license in
+ * CAPEX mode, or 40 api-tel-f subscriptions in OPEX mode (Purple On Demand).
  *
  * @example
  * ```typescript
@@ -33,17 +35,17 @@ import EventEmitter from 'events';
 export declare class CallCenterPilot extends EventEmitter {
     #private;
     /**
-     * Occurs when a new call arrives on a pilot.
+     * Occurs when a new call arrives on a CCD pilot.
      * @event
      */
     static readonly ON_PILOT_CALL_CREATED = "OnPilotCallCreated";
     /**
-     * Occurs when the call has been queued.
+     * Occurs when a CCD call is routed into a queue.
      * @event
      */
     static readonly ON_PILOT_CALL_QUEUED = "OnPilotCallQueued";
     /**
-     * Occurs when a call has been removed from the pilot: by distribution, cancellation or overflow.
+     * Occurs when a CCD call has been removed from the queue, either by distribution, cancellation, or overflow.
      * @event
      */
     static readonly ON_PILOT_CALL_REMOVED = "OnPilotCallRemoved";

package/dist/types/services/o2g-cc-pilot.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"o2g-cc-pilot.d.ts","sourceRoot":"","sources":["../../../src/services/o2g-cc-pilot.ts"],"names":[],"mappings":"AAmBA,OAAO,YAAY,MAAM,QAAQ,CAAC;AAKlC;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GAgCG;AACH,qBAAa,eAAgB,SAAQ,YAAY;;IAG7C;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,qBAAqB,wBAAwB;IAE7D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,oBAAoB,uBAAuB;IAE3D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,qBAAqB,wBAAwB;IAe7D;;;;;;;;OAQG;IACG,YAAY,CAAC,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC;IAIzD;;;;;;;;OAQG;IACG,WAAW,CAAC,WAAW,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC;CAG3D"}

package/dist/types/{o2g-cc-rt.d.ts → services/o2g-cc-rt.d.ts}

@@ -1,7 +1,7 @@
 import EventEmitter from 'events';
-import { RtiObjects } from './types/cc-rt/rti-objects';
-import { RtiObjectIdentifier } from './types/cc-rt/rti-object-identifier';
-import { RtiContext } from './types/cc-rt/rti-context';
+import { RtiObjects } from '../types/cc-rt/rti-objects';
+import { RtiObjectIdentifier } from '../types/cc-rt/rti-object-identifier';
+import { RtiContext } from '../types/cc-rt/rti-context';
 /**
  * Provides real-time information about CCD objects from an OXE system
  * in the form of events.
@@ -85,18 +85,19 @@ export declare class CallCenterRealtime extends EventEmitter {
     static readonly ON_OTHER_PG_RTI_CHANGED = "OnPGOtherRtiChanged";
     /**
      * Retrieves all CCD objects that currently provide real-time information.
-     *
+     * <p>
      * The returned {@link RtiObjects} includes collections of agents, pilots,
      * queues, and processing groups that can be monitored.
      *
-     * Returns `null` if no objects are available or an error occurs.
+     * @returns The {@link RtiObjects} containing the CCD objects, or `null` if no objects
+     *          are available or an error occurs.
      */
     getRtiObjects(): Promise<RtiObjects | null>;
     /**
      * Returns all CCD agents that provide real-time information.
      *
      * @returns An array of {@link RtiObjectIdentifier} representing agents,
-     *          or an empty array if none exist.
+     *          or an empty array if none exist, or `null` if an error occurs.
      */
     getAgents(): Promise<RtiObjectIdentifier[] | null>;
     /**

package/dist/types/services/o2g-cc-rt.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"o2g-cc-rt.d.ts","sourceRoot":"","sources":["../../../src/services/o2g-cc-rt.ts"],"names":[],"mappings":"AAmBA,OAAO,YAAY,MAAM,QAAQ,CAAC;AAElC,OAAO,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AAExD,OAAO,EAAE,mBAAmB,EAAE,MAAM,sCAAsC,CAAC;AAC3E,OAAO,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AASxD;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GAqDG;AACH,qBAAa,kBAAmB,SAAQ,YAAY;;IAGhD;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,oBAAoB,uBAAuB;IAE3D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,oBAAoB,uBAAuB;IAE3D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,oBAAoB,uBAAuB;IAE3D;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,uBAAuB,yBAAyB;IAEhE;;;OAGG;IACH,MAAM,CAAC,QAAQ,CAAC,uBAAuB,yBAAyB;IAgBhE;;;;;;;;OAQG;IACG,aAAa,IAAI,OAAO,CAAC,UAAU,GAAG,IAAI,CAAC;IAIjD;;;;;OAKG;IACG,SAAS,IAAI,OAAO,CAAC,mBAAmB,EAAE,GAAG,IAAI,CAAC;IAIxD;;;;;OAKG;IACG,SAAS,IAAI,OAAO,CAAC,mBAAmB,EAAE,GAAG,IAAI,CAAC;IAIxD;;;;;OAKG;IACG,SAAS,IAAI,OAAO,CAAC,mBAAmB,EAAE,GAAG,IAAI,CAAC;IAIxD;;;;;OAKG;IACG,wBAAwB,IAAI,OAAO,CAAC,mBAAmB,EAAE,GAAG,IAAI,CAAC;IAIvE;;;;;OAKG;IACG,wBAAwB,IAAI,OAAO,CAAC,mBAAmB,EAAE,GAAG,IAAI,CAAC;IAIvE;;;;OAIG;IACG,UAAU,IAAI,OAAO,CAAC,UAAU,GAAG,IAAI,CAAC;IAI9C;;;;;OAKG;IACG,aAAa,IAAI,OAAO,CAAC,OAAO,CAAC;IAIvC;;;;;;;;;OASG;IACG,UAAU,CAAC,OAAO,EAAE,UAAU,GAAG,OAAO,CAAC,OAAO,CAAC;IAIvD;;;;;;OAMG;IACG,KAAK,IAAI,OAAO,CAAC,OAAO,CAAC;CAGlC"}