o2g-node-sdk 2.4.0 → 2.5.0

package/dist/types/types/analytics/call-type.d.ts

@@ -0,0 +1,25 @@
+/**
+ * CallType represents the possible call types in a charging ticket.
+ */
+export declare enum CallType {
+    PublicNetworkCall = "PublicNetworkCall",
+    PublicNetworkCallThroughPrivateNetwork = "PublicNetworkCallThroughPrivateNetwork",
+    PrivateNetworkCall = "PrivateNetworkCall",
+    LocalNetworkCall = "Local etworkCall",
+    PublicNetworkIncomingCall = "PublicNetwork IncomingCall",
+    PublicNetworkIncomingCallThroughPrivateNetwork = "PublicNetworkIncomingCallThroughPrivateNetwork",
+    Unspecified = "Unspecified",
+    PrivateNetworkOutgoingCallToPublicNetwork = "PrivateNetworkOutgoingCallToPublicNetwork",
+    PrivateNetworkOutgoingCallToPrivateNetwork = "PrivateNetworkOutgoingCallToPrivateNetwork",
+    PublicNetworkIncomingCallToPrivateNetwork = "PublicNetworkIncomingCallToPrivateNetwork",
+    PrivateNetworkIncomingCallToPrivateNetwork = "PrivateNetworkIncomingCallToPrivateNetwork",
+    PublicOrPrivateNetworkOutgoingCallThroughPrivateNetwork = "PublicOrPrivateNetworkOutgoingCallThroughPrivateNetwork",
+    PublicOrPrivateNetworkIncomingCallThroughPrivateNetwork = "PublicOrPrivateNetworkIncomingCallThroughPrivateNetwork",
+    PrivateNetworkIncomingCall = "PrivateNetworkIncomingCall",
+    LocalNode = "LocalNode",
+    LocalTransit = "LocalTransit"
+}
+export declare namespace CallType {
+    function isCallType(value: string): value is CallType;
+}
+//# sourceMappingURL=call-type.d.ts.map

package/dist/types/types/analytics/call-type.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/analytics/charging-file.d.ts

@@ -0,0 +1,13 @@
+/**
+ * ChargingFile class represent a charging file on OmniPCX Enterprise.
+ * @see {@link Analytics.getChargingFiles}
+ */
+export declare class ChargingFile {
+    #private;
+    private constructor();
+    /** The name of the charging file */
+    get name(): string;
+    /** The date of the charging file */
+    get date(): Date;
+}
+//# sourceMappingURL=charging-file.d.ts.map

package/dist/types/types/analytics/charging-file.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"charging-file.d.ts","sourceRoot":"","sources":["../../../../src/types/analytics/charging-file.ts"],"names":[],"mappings":"AAqCA;;;GAGG;AACH,qBAAa,YAAY;;IAIrB,OAAO;IAKP,oCAAoC;IACpC,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,oCAAoC;IACpC,IAAI,IAAI,IAAI,IAAI,CAEf;CAQJ"}

package/dist/types/types/analytics/charging-result.d.ts

@@ -0,0 +1,50 @@
+import { Charging } from './charging';
+import { DateRange } from '../common/date-range';
+/**
+ * Represents the result of a charging query on an OmniPCX Enterprise system.
+ *
+ * A `ChargingResult` contains a list of individual `Charging` entries, along with
+ * optional statistics such as the number of charging files, total ticket count, and
+ * number of valuable tickets. Queries can originate from a list of {@link ChargingFile}
+ * or by specifying a {@link DateRange} to filter the period of interest.
+ *
+ * @see {@link Analytics.getChargingsFromFiles} for querying from files
+ * @see {@link Analytics.getChargingsFromFilter} for querying from a time filter
+ */
+export declare class ChargingResult {
+    #private;
+    /**
+     * @param chargings - Array of `Charging` entries returned by the query
+     * @param range - The date range covered by the charging result, or `null` if not applicable
+     * @param chargingFilesCount - Optional count of charging files used in the query
+     * @param totalTicketCount - Optional total number of tickets in this result
+     * @param valuableTicketCount - Optional number of valuable tickets in this result
+     */
+    private constructor();
+    /**
+     * Returns the list of individual `Charging` entries in this result.
+     * @returns Array of `Charging` objects
+     */
+    get chargings(): Charging[];
+    /**
+     * Returns the date range over which this charging result applies.
+     * @returns The `DateRange` object or `null` if not specified
+     */
+    get range(): DateRange | null;
+    /**
+     * Returns the number of charging files used to produce this result.
+     * @returns Number of charging files (0 if not set)
+     */
+    get chargingFilesCount(): number;
+    /**
+     * Returns the total number of tickets in this charging result.
+     * @returns Total ticket count (0 if not set)
+     */
+    get totalTicketCount(): number;
+    /**
+     * Returns the number of valuable tickets in this charging result.
+     * @returns Count of valuable tickets (0 if not set)
+     */
+    get valuableTicketCount(): number;
+}
+//# sourceMappingURL=charging-result.d.ts.map

package/dist/types/types/analytics/charging-result.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/analytics/charging.d.ts

@@ -0,0 +1,69 @@
+import { CallType } from './call-type';
+import { TelFacility } from './tel-facility';
+/**
+ * Represents a single charging record from OmniPCX Enterprise.
+ *
+ * Each record contains details about the call, including caller, called party,
+ * duration, cost, facilities, and call type. Certain fields are only populated
+ * if the query was executed with the 'all' option.
+ *
+ */
+export declare class Charging {
+    #private;
+    /**
+     * Creates a Charging instance.
+     * @param caller - The caller phone number.
+     * @param name - The caller name.
+     * @param called - The called phone number.
+     * @param initialDialedNumber - The initially dialed number (available with 'all' option).
+     * @param callNumber - Number of charged calls (available with 'all' option).
+     * @param chargingUnits - Number of charged units (available with 'all' option).
+     * @param cost - The call cost (available with 'all' option).
+     * @param startDate - The call start date (available with 'all' option).
+     * @param duration - The call duration in seconds.
+     * @param callType - The type of the call (available with 'all' option).
+     * @param effectiveCallDuration - The effective call duration in seconds.
+     * @param actingExtensionNumberNode - Acting extension node number.
+     * @param internalFacilities - Internal facilities used for the call.
+     * @param externalFacilities - External facilities used for the call.
+     */
+    private constructor();
+    /** @returns The caller phone number. */
+    get caller(): string;
+    /** @returns The caller name, or `null` if not set. */
+    get name(): string | null;
+    /** @returns The called phone number, or `null` if not set. */
+    get called(): string | null;
+    /**
+     * @returns The initially dialed number, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get initialDialedNumber(): string | null;
+    /** @returns The number of charged calls (defaults to 0 if not set). */
+    get callNumber(): number;
+    /** @returns The number of charged units (defaults to 0 if not set). */
+    get chargingUnits(): number;
+    /** @returns The cost of the call (defaults to 0 if not set). */
+    get cost(): number;
+    /**
+     * @returns The call start date, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get startDate(): Date | null;
+    /** @returns The call duration in seconds (defaults to 0 if not set). */
+    get duration(): number;
+    /**
+     * @returns The call type, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get callType(): CallType | null;
+    /** @returns The effective call duration in seconds (defaults to 0 if not set). */
+    get effectiveCallDuration(): number;
+    /** @returns The acting extension node number (defaults to -1 if not set). */
+    get actingExtensionNumberNode(): number;
+    /** @returns The internal facilities, or `null` if not set. */
+    get internalFacilities(): TelFacility[] | null;
+    /** @returns The external facilities, or `null` if not set. */
+    get externalFacilities(): TelFacility[] | null;
+}
+//# sourceMappingURL=charging.d.ts.map

package/dist/types/types/analytics/charging.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/analytics/incident.d.ts

@@ -0,0 +1,41 @@
+/**
+ * Represents an incident on an OmniPCX Enterprise node.
+ *
+ * Each incident contains details such as severity, description, node, rack, board,
+ * and the date it was raised. Incidents may occur on the main call server or on
+ * a specific node, and may reference specific equipment or termination points.
+ */
+export declare class Incident {
+    #private;
+    /**
+     * @ignore
+     */
+    private constructor();
+    /** @returns The unique identifier of this incident. */
+    get id(): number;
+    /** @returns The date and time when this incident was raised. */
+    get date(): Date;
+    /** @returns The severity level of this incident. */
+    get severity(): number;
+    /** @returns The textual description of the incident. */
+    get description(): string;
+    /** @returns The number of occurrences of this incident. */
+    get nbOccurs(): number;
+    /** @returns The OmniPCX Enterprise node on which this incident occurred. */
+    get node(): number;
+    /** @returns Whether this incident occurred on the main call server. */
+    get main(): boolean;
+    /** @returns The rack associated with this incident, or `null` if not set. */
+    get rack(): string | null;
+    /** @returns The board associated with this incident, or `null` if not set. */
+    get board(): string | null;
+    /** @returns The equipment associated with this incident, or `null` if not set. */
+    get equipment(): string | null;
+    /** @returns The termination associated with this incident, or `null` if not set. */
+    get termination(): string | null;
+    /** @ignore Converts a DD/MM/YY string to ISO YYYY-MM-DD format. */
+    private static _makeIsoDate;
+    /** @ignore Converts date and hour strings from JSON to a Date object. */
+    private static _makeDate;
+}
+//# sourceMappingURL=incident.d.ts.map

package/dist/types/types/analytics/incident.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/analytics/tel-facility.d.ts

@@ -0,0 +1,45 @@
+/**
+ * TelFacility represents the telephonic facilities.
+ */
+export declare enum TelFacility {
+    CallingLineIdentificationPresentation = "CallingLineIdentificationPresentation",
+    ConnectedLineIdentificationPresentation = "ConnectedLineIdentificationPresentation",
+    CallingLineIdentificationRestriction = "CallingLineIdentificationRestriction",
+    ConnectedLineIdentificationRestriction = "ConnectedLineIdentificationRestriction",
+    MaliciousCallIdentification = "MaliciousCallIdentification",
+    CallForwardingUnconditional = "CallForwardingUnconditional",
+    CallForwardingOnBusy = "CallForwardingOnBusy",
+    CallForwardingOnNoReply = "CallForwardingOnNoReply",
+    Transfer = "Transfer",
+    AdviceOfChargeAtSetup = "AdviceOfChargeAtSetup",
+    AdviceOfChargeDuringCall = "AdviceOfChargeDuringCall",
+    AdviceOfChargeAtEnd = "AdviceOfChargeAtEnd",
+    ClosedUserGroup = "ClosedUserGroup",
+    CallWaiting = "CallWaiting",
+    UserToUserSignalling = "UserToUserSignalling",
+    UserToUserFacility = "UserToUserFacility",
+    TerminalPortability = "TerminalPortability",
+    Interception = "Interception",
+    Booking = "Booking",
+    CampOn = "CampOn",
+    Conference = "Conference",
+    MiniMessaging = "MiniMessaging",
+    Subaddressing = "Subaddressing",
+    BasicCall = "BasicCall",
+    OperatorFacility = "OperatorFacility",
+    Substitution = "Substitution",
+    PriorityIncomingCall = "PriorityIncomingCall",
+    Transit = "Transit",
+    PrivateOverflowToPublic = "PrivateOverflowToPublic",
+    ReroutingPublicToPrivate = "ReroutingPublicToPrivate",
+    FaxServer = "FaxServer",
+    VoiceMail = "VoiceMail",
+    CentralAbbreviatedNumbering = "CentralAbbreviatedNumbering",
+    IndividualAbbreviatedNumbering = "IndividualAbbreviatedNumbering",
+    IntegratedServiceVirtualPrivateNetwork = "IntegratedServiceVirtualPrivateNetwork",
+    OverflowVirtualPrivateNetwork = "OverflowVirtualPrivateNetwork",
+    ARSService = "ARSService",
+    DISA = "DISA",
+    None = "None"
+}
+//# sourceMappingURL=tel-facility.d.ts.map

package/dist/types/types/analytics/tel-facility.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/agent-groups.d.ts

@@ -0,0 +1,11 @@
+/**
+ * Represents the groups an agent belongs to.
+ */
+export declare class AgentGroups {
+    #private;
+    /** Preferred agent group. */
+    get preferred(): string | null;
+    /** All agent groups the operator is part of. */
+    get groups(): string[] | null;
+}
+//# sourceMappingURL=agent-groups.d.ts.map

package/dist/types/types/cc-agent/agent-groups.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/agent-skill-set.d.ts

@@ -0,0 +1,73 @@
+import { AgentSkill } from './agent-skill';
+/**
+ * Represents the set of skills assigned to a CCD agent.
+ * <p>
+ * An `AgentSkillSet` is a collection of {@link AgentSkill} objects indexed by
+ * skill number, and also by domain and name for skills that have both defined.
+ * It is returned as part of the agent's configuration and state, and can be
+ * used to check which skills an agent has and whether specific skills are active.
+ *
+ * @see CallCenterAgent.getConfiguration
+ * @see CallCenterAgent.activateSkills
+ * @see CallCenterAgent.deactivateSkills
+ */
+export declare class AgentSkillSet {
+    #private;
+    /**
+     * The number of skills in this skill set.
+     *
+     * @returns the number of skills
+     */
+    get size(): number;
+    /**
+     * Whether this skill set contains no skills.
+     *
+     * @returns `true` if this skill set is empty; `false` otherwise
+     */
+    get isEmpty(): boolean;
+    /**
+     * Returns the skill with the specified number.
+     *
+     * @param number the skill number
+     * @returns the {@link AgentSkill} with the specified number, or `null` if not found
+     */
+    get(number: number): AgentSkill | null;
+    /**
+     * Returns the skill with the specified name in the given domain.
+     *
+     * @param domain the domain id
+     * @param name   the skill name
+     * @returns the {@link AgentSkill} with the given name in the domain, or `null` if not found
+     * @since 2.7.4
+     */
+    get(domain: number, name: string): AgentSkill | null;
+    /**
+     * Returns whether a skill with the specified number exists in this skill set.
+     *
+     * @param number the skill number to check
+     * @returns `true` if the skill is present; `false` otherwise
+     */
+    contains(number: number): boolean;
+    /**
+     * Returns whether a skill with the specified name exists in the given domain.
+     *
+     * @param domain the domain id
+     * @param name   the skill name
+     * @returns `true` if the skill exists in the domain; `false` otherwise
+     * @since 2.7.4
+     */
+    contains(domain: number, name: string): boolean;
+    /**
+     * The set of skill numbers contained in this skill set.
+     *
+     * @returns a `Set` of skill numbers
+     */
+    get skillsNumbers(): Set<number>;
+    /**
+     * All skills in this skill set.
+     *
+     * @returns the list of {@link AgentSkill} objects
+     */
+    get skills(): AgentSkill[];
+}
+//# sourceMappingURL=agent-skill-set.d.ts.map

package/dist/types/types/cc-agent/agent-skill-set.d.ts.map

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package/dist/types/types/cc-agent/agent-skill.d.ts

@@ -0,0 +1,59 @@
+/**
+ * Represents a skill assigned to a CCD agent.
+ * <p>
+ * Skills are used by the <b>Advanced Call Routing</b> strategy to influence
+ * how calls are distributed among agents. Each skill has a unique identifier,
+ * a proficiency level, and may belong to a specific domain.
+ * <p>
+ * An agent's skills are available via {@link AgentSkillSet}, which is returned
+ * as part of the agent configuration from {@link CallCenterAgent.getConfiguration}.
+ *
+ * @see AgentSkillSet
+ * @see CallCenterAgent.getConfiguration
+ */
+export declare class AgentSkill {
+    #private;
+    /**
+     * The unique identifier of this skill.
+     *
+     * @returns the skill number, or `-1` if not set
+     */
+    get number(): number;
+    /**
+     * The proficiency level of this skill.
+     * <p>
+     * A higher level typically indicates greater expertise or priority
+     * when routing calls.
+     *
+     * @returns the skill level, or `-1` if not set
+     */
+    get level(): number;
+    /**
+     * Whether this skill is currently active.
+     *
+     * @returns `true` if the skill is active; `false` otherwise
+     */
+    get active(): boolean;
+    /**
+     * The domain identifier this skill belongs to.
+     *
+     * @returns the domain id, or `-1` if not set
+     * @since 2.7.5
+     */
+    get domain(): number;
+    /**
+     * The full name of this skill.
+     *
+     * @returns the skill name, or `null` if not set
+     * @since 2.7.5
+     */
+    get name(): string | null;
+    /**
+     * The abbreviated name of this skill.
+     *
+     * @returns the abbreviated skill name, or `null` if not set
+     * @since 2.7.5
+     */
+    get abvName(): string | null;
+}
+//# sourceMappingURL=agent-skill.d.ts.map

package/dist/types/types/cc-agent/agent-skill.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/cc-agent-events.d.ts

@@ -0,0 +1,44 @@
+import { AgentSkillSet } from './agent-skill-set';
+import { OperatorState } from './operator-state';
+/**
+ * Notification sent when an agent's skills have changed.
+ */
+export declare class OnAgentSkillChanged {
+    #private;
+    /** Login name of the agent (identifier which can be used for filtering). */
+    get loginName(): string;
+    /** Updated set of skills for the agent. */
+    get skills(): AgentSkillSet;
+}
+/**
+ * Notification sent when an agent's state has changed.
+ */
+export declare class OnAgentStateChanged {
+    #private;
+    private constructor();
+    /** Login name of the agent (identifier which can be used for filtering). */
+    get loginName(): string;
+    /** Updated state of the agent. */
+    get state(): OperatorState;
+}
+/**
+ * Notification sent when a supervisor cancels a help request from an agent.
+ */
+export declare class OnSupervisorHelpCancelled {
+    #private;
+    /** Login name of the supervisor or agent requesting help. */
+    get loginName(): string;
+    /** The agent number for whom the help was cancelled. */
+    get agentNumber(): string;
+}
+/**
+ * Notification sent when a supervisor help is requested by an agent.
+ */
+export declare class OnSupervisorHelpRequested {
+    #private;
+    /** Login name of the supervisor or agent requesting help. */
+    get loginName(): string;
+    /** The agent number requesting the supervisor's help. */
+    get agentNumber(): string;
+}
+//# sourceMappingURL=cc-agent-events.d.ts.map

package/dist/types/types/cc-agent/cc-agent-events.d.ts.map

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package/dist/types/types/cc-agent/intrusion-mode.d.ts

@@ -0,0 +1,25 @@
+/**
+ * IntrusionMode represents the possible intrusion mode.
+ * <p>
+ * A supervisor can intrude in an established CCD call. The intrusion depends on the IntrusionMode.
+ * @see {@link CallCenterAgent.requestIntrusion}
+ */
+export declare enum IntrusionMode {
+    /**
+     * The supervisor can talk to both the agent and the remote customer.
+     */
+    NORMAL = "NORMAL",
+    /**
+     * The supervisor can only talk to the agent but listen to the remote customer.
+     */
+    RESTRICTED = "RESTRICTED",
+    /**
+     * The supervisor only listens to the conversation between agent and customer.
+     */
+    DISCRETE = "DISCRETE",
+    /**
+     * The supervisor stops the intrusion
+     */
+    STOP = "STOP"
+}
+//# sourceMappingURL=intrusion-mode.d.ts.map

package/dist/types/types/cc-agent/intrusion-mode.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/operator-config.d.ts

@@ -0,0 +1,72 @@
+import { AgentGroups } from './agent-groups';
+import { AgentSkillSet } from './agent-skill-set';
+import { OperatorType } from './operator-type';
+/**
+ * Represents the configuration of a CCD operator.
+ * <p>
+ * A CCD operator can be an {@link OperatorType.AGENT} or an
+ * {@link OperatorType.SUPERVISOR}. This class provides access to the
+ * operator's type, associated pro-ACD station, group memberships, skills,
+ * and feature settings such as headset usage, self-assignment capability
+ * and multiline configuration.
+ * <p>
+ * An `OperatorConfig` instance is returned by
+ * {@link CallCenterAgent.getConfiguration}.
+ *
+ * @see CallCenterAgent.getConfiguration
+ */
+export declare class OperatorConfig {
+    #private;
+    /**
+     * The type of this CCD operator.
+     *
+     * @returns the {@link OperatorType} of this operator
+     */
+    get type(): OperatorType;
+    /**
+     * The pro-ACD station extension number associated with this operator.
+     *
+     * @returns the pro-ACD station number, or `null` if none is configured
+     */
+    get proacd(): string | null;
+    /**
+     * The agent groups this operator belongs to, including the preferred
+     * group if defined.
+     *
+     * @returns the {@link AgentGroups} instance, or `null` if no groups are configured
+     */
+    get processingGroups(): AgentGroups | null;
+    /**
+     * The skills assigned to this operator.
+     *
+     * @returns the {@link AgentSkillSet} instance, or `null` if no skills are defined
+     */
+    get skills(): AgentSkillSet | null;
+    /**
+     * Whether the operator can choose their own processing group.
+     *
+     * @returns `true` if the operator can self-assign a group; `false` otherwise
+     */
+    get selfAssign(): boolean;
+    /**
+     * Whether the headset feature is enabled for this operator.
+     * <p>
+     * When enabled, the operator can answer calls using a headset device.
+     *
+     * @returns `true` if headset functionality is enabled; `false` otherwise
+     */
+    get headset(): boolean;
+    /**
+     * Whether the operator can request help from a supervisor.
+     *
+     * @returns `true` if the operator can request help; `false` otherwise
+     */
+    get help(): boolean;
+    /**
+     * Whether the operator is configured for multiline handling.
+     *
+     * @returns `true` if the operator supports multiline handling; `false` otherwise
+     */
+    get multiline(): boolean;
+}
+//# sourceMappingURL=operator-config.d.ts.map

package/dist/types/types/cc-agent/operator-config.d.ts.map

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