nubot-lite 0.1.0 → 0.1.2

package/template/worker/src/webhooks/zernio.ts

@@ -1,125 +1,154 @@
-// Webhook de Zernio. Zernio reintenta si no recibe 2xx en 5 s y puede entregar
-// el mismo evento dos veces: aquí solo se guarda, se avisa y se delega el agente.
-
-import type { Env } from "../env";
-import { verifyZernioSignature, type ZernioWebhookPayload } from "../channels/zernio";
-import {
-  claimWebhookEvent,
-  insertMessage,
-  updateMessageStatus,
-  upsertContact,
-  upsertConversation,
-} from "../inbox/store";
-import { notifyPanel } from "../do/inbox-hub";
-import { fromZernio, rememberPublicOrigin } from "../media/files";
-
-const STATUS_EVENTS: Record<string, string> = {
-  "message.delivered": "delivered",
-  "message.read": "read",
-  "message.failed": "failed",
-};
-
-let knownOrigin: string | null = null;
-
-export async function handleZernioWebhook(request: Request, env: Env, ctx: ExecutionContext): Promise<Response> {
-  const raw = await request.text();
-  const signature = request.headers.get("X-Zernio-Signature");
-  if (!(await verifyZernioSignature(raw, signature, env.ZERNIO_WEBHOOK_SECRET))) {
-    return new Response("firma inválida", { status: 401 });
-  }
-
-  let payload: ZernioWebhookPayload;
-  try {
-    payload = JSON.parse(raw);
-  } catch {
-    return new Response("JSON inválido", { status: 400 });
-  }
-  if (payload.test) return Response.json({ ok: true, test: true });
-
-  // Zernio llama a la dirección pública del Worker: sirve para armar enlaces a archivos fuera de una petición.
-  const origin = new URL(request.url).origin;
-  if (origin !== knownOrigin) {
-    knownOrigin = origin;
-    ctx.waitUntil(rememberPublicOrigin(env, origin));
-  }
-
-  const now = Date.now();
-  const eventId = request.headers.get("X-Zernio-Event-Id") ?? payload.id;
-  if (!(await claimWebhookEvent(env.DB, eventId, payload.event, now))) {
-    return Response.json({ ok: true, duplicate: true });
-  }
-
-  if (payload.event === "message.received" || payload.event === "message.sent") {
-    await ingestMessage(payload, env, ctx, now);
-  } else if (payload.event in STATUS_EVENTS && payload.message) {
-    const error = payload.error ? (payload.error.explanation ?? payload.error.message ?? payload.error.title ?? null) : null;
-    const updated = await updateMessageStatus(env.DB, payload.message.platformMessageId, STATUS_EVENTS[payload.event], error);
-    if (updated) {
-      ctx.waitUntil(
-        notifyPanel(env, {
-          type: "message:update",
-          conversationId: updated.conversation_id,
-          messageId: updated.id,
-        }),
-      );
-    }
-  }
-  return Response.json({ ok: true });
-}
-
-async function ingestMessage(payload: ZernioWebhookPayload, env: Env, ctx: ExecutionContext, now: number) {
-  const msg = payload.message;
-  if (!msg || msg.platform !== "whatsapp") return;
-  const accountId = payload.account?.accountId ?? payload.account?.id;
-  if (!accountId) return;
-
-  const inbound = msg.direction === "incoming";
-  // En un mensaje saliente el remitente es la empresa: el cliente es el participante.
-  const who = inbound
-    ? {
-        externalId: msg.sender.businessScopedUserId ?? msg.sender.phoneNumber ?? msg.sender.id,
-        phone: msg.sender.phoneNumber ?? null,
-        name: msg.sender.name ?? null,
-      }
-    : {
-        externalId: payload.conversation?.participantId ?? msg.conversationId,
-        phone: null,
-        name: payload.conversation?.participantName ?? null,
-      };
-
-  const contactId = await upsertContact(env.DB, who, now);
-  const conversation = await upsertConversation(
-    env.DB,
-    { contactId, zernioConversationId: msg.conversationId, zernioAccountId: accountId },
-    now,
-  );
-  const saved = await insertMessage(
-    env.DB,
-    {
-      conversationId: conversation.id,
-      // Saliente que no salió de Nubot Lite: lo escribió un asesor desde la app de WhatsApp Business.
-      senderType: inbound ? "contact" : "agent",
-      content: msg.text,
-      attachments: fromZernio(msg.attachments),
-      status: inbound ? "received" : "sent",
-      externalId: msg.platformMessageId,
-    },
-    now,
-  );
-  if (!saved) return;
-
-  const stub = env.CONVERSATION.get(env.CONVERSATION.idFromName(conversation.id));
-  if (msg.attachments.length > 0) {
-    ctx.waitUntil(stub.copyMedia({ id: saved.id, conversationId: conversation.id }, msg.attachments));
-  }
-
-  ctx.waitUntil(
-    notifyPanel(env, {
-      type: "message:new",
-      conversationId: conversation.id,
-      message: saved,
-    }),
-  );
-
-  if (inbound && conversation.status === "ai") await stub.enqueue(conversation.id, now);
-}
+// Webhook de Zernio. Zernio reintenta si no recibe 2xx en 5 s y puede entregar
+// el mismo evento dos veces: aquí solo se guarda, se avisa y se delega el agente.
+
+import type { Env } from "../env";
+import { channelByAccount, isPlatform, PLATFORM_NAMES, saveChannel, type Platform } from "../channels/accounts";
+import { verifyZernioSignature, type ZernioMessage, type ZernioWebhookPayload } from "../channels/zernio";
+import {
+  claimWebhookEvent,
+  insertMessage,
+  updateMessageStatus,
+  upsertContact,
+  upsertConversation,
+} from "../inbox/store";
+import { notifyPanel } from "../do/inbox-hub";
+import { fromZernio, rememberPublicOrigin } from "../media/files";
+
+const STATUS_EVENTS: Record<string, string> = {
+  "message.delivered": "delivered",
+  "message.read": "read",
+  "message.failed": "failed",
+};
+
+let knownOrigin: string | null = null;
+
+export async function handleZernioWebhook(request: Request, env: Env, ctx: ExecutionContext): Promise<Response> {
+  const raw = await request.text();
+  const signature = request.headers.get("X-Zernio-Signature");
+  if (!(await verifyZernioSignature(raw, signature, env.ZERNIO_WEBHOOK_SECRET))) {
+    return new Response("firma inválida", { status: 401 });
+  }
+
+  let payload: ZernioWebhookPayload;
+  try {
+    payload = JSON.parse(raw);
+  } catch {
+    return new Response("JSON inválido", { status: 400 });
+  }
+  if (payload.test) return Response.json({ ok: true, test: true });
+
+  // Zernio llama a la dirección pública del Worker: sirve para armar enlaces a archivos fuera de una petición.
+  const origin = new URL(request.url).origin;
+  if (origin !== knownOrigin) {
+    knownOrigin = origin;
+    ctx.waitUntil(rememberPublicOrigin(env, origin));
+  }
+
+  const now = Date.now();
+  const eventId = request.headers.get("X-Zernio-Event-Id") ?? payload.id;
+  if (!(await claimWebhookEvent(env.DB, eventId, payload.event, now))) {
+    return Response.json({ ok: true, duplicate: true });
+  }
+
+  if (payload.event === "message.received" || payload.event === "message.sent") {
+    await ingestMessage(payload, env, ctx, now);
+  } else if (payload.event in STATUS_EVENTS && payload.message) {
+    const error = payload.error ? (payload.error.explanation ?? payload.error.message ?? payload.error.title ?? null) : null;
+    const updated = await updateMessageStatus(env.DB, payload.message.platformMessageId, STATUS_EVENTS[payload.event], error);
+    if (updated) {
+      ctx.waitUntil(
+        notifyPanel(env, {
+          type: "message:update",
+          conversationId: updated.conversation_id,
+          messageId: updated.id,
+        }),
+      );
+    }
+  }
+  return Response.json({ ok: true });
+}
+
+/** Prefijo de la identidad del cliente en Instagram y Facebook: su id solo es único dentro de cada red. */
+const ID_PREFIX: Record<Platform, string> = { whatsapp: "", instagram: "ig:", facebook: "fb:" };
+
+/** Quién es el cliente. En un mensaje saliente el remitente es la empresa: el cliente es el participante. */
+function customerOf(payload: ZernioWebhookPayload, msg: ZernioMessage, platform: Platform) {
+  const inbound = msg.direction === "incoming";
+  if (platform === "whatsapp") {
+    return inbound
+      ? {
+          externalId: msg.sender.businessScopedUserId ?? msg.sender.phoneNumber ?? msg.sender.id,
+          phone: msg.sender.phoneNumber ?? null,
+          name: msg.sender.name ?? null,
+        }
+      : {
+          externalId: payload.conversation?.participantId ?? msg.conversationId,
+          phone: null,
+          name: payload.conversation?.participantName ?? null,
+        };
+  }
+  const id = inbound ? msg.sender.id : (payload.conversation?.participantId ?? msg.conversationId);
+  const username = inbound ? msg.sender.username : payload.conversation?.participantUsername;
+  const name = (inbound ? msg.sender.name : payload.conversation?.participantName) ?? (username ? `@${username}` : null);
+  return {
+    externalId: `${ID_PREFIX[platform]}${id}`,
+    phone: null,
+    name,
+    metadata: username ? { [platform]: `@${username}` } : undefined,
+  };
+}
+
+/** La cuenta por la que llegó el mensaje. Si no estaba registrada (por ejemplo, el número de WhatsApp), se registra. */
+async function channelFor(env: Env, platform: Platform, accountId: string, account: ZernioWebhookPayload["account"], now: number) {
+  const known = await channelByAccount(env, accountId);
+  if (known) return known;
+  return saveChannel(env, { platform, accountId, name: account?.displayName ?? PLATFORM_NAMES[platform], username: account?.username }, now);
+}
+
+async function ingestMessage(payload: ZernioWebhookPayload, env: Env, ctx: ExecutionContext, now: number) {
+  const msg = payload.message;
+  if (!msg || !isPlatform(msg.platform)) return;
+  const accountId = payload.account?.accountId ?? payload.account?.id;
+  if (!accountId) return;
+  const channel = await channelFor(env, msg.platform, accountId, payload.account, now);
+  // Una cuenta desconectada desde el panel ya no entra a la bandeja.
+  if (!channel.active) return;
+
+  const inbound = msg.direction === "incoming";
+  const contactId = await upsertContact(env.DB, customerOf(payload, msg, msg.platform), now);
+  const conversation = await upsertConversation(
+    env.DB,
+    { contactId, zernioConversationId: msg.conversationId, zernioAccountId: accountId, channel: msg.platform },
+    now,
+  );
+  const saved = await insertMessage(
+    env.DB,
+    {
+      conversationId: conversation.id,
+      // Saliente que no salió de Nubot Lite: lo escribió un asesor desde la app de WhatsApp Business, Instagram o Facebook.
+      senderType: inbound ? "contact" : "agent",
+      content: msg.text,
+      attachments: fromZernio(msg.attachments),
+      status: inbound ? "received" : "sent",
+      externalId: msg.platformMessageId,
+    },
+    now,
+  );
+  if (!saved) return;
+
+  const stub = env.CONVERSATION.get(env.CONVERSATION.idFromName(conversation.id));
+  if (msg.attachments.length > 0) {
+    ctx.waitUntil(stub.copyMedia({ id: saved.id, conversationId: conversation.id }, msg.attachments));
+  }
+
+  ctx.waitUntil(
+    notifyPanel(env, {
+      type: "message:new",
+      conversationId: conversation.id,
+      message: saved,
+    }),
+  );
+
+  // En standby otra app tiene la conversación (por ejemplo la bandeja de la página): el agente no podría responder.
+  if (inbound && conversation.status === "ai" && !msg.metadata?.standby) await stub.enqueue(conversation.id, now);
+}

package/template/panel/assets/AgendarDemoPage-DOiS40FL.js

@@ -1 +0,0 @@
-import{aA as e}from"./index-DsyZ_FlA.js";import"./recharts-DrC5kNsx.js";export{e as default};

package/template/panel/assets/AgentKnowledgeGroupsPage-DEPS1lsk.js

@@ -1 +0,0 @@
-import{aA as e}from"./index-DsyZ_FlA.js";import"./recharts-DrC5kNsx.js";export{e as default};

package/template/panel/assets/AgentListPage-DqY9rze5.js

@@ -1 +0,0 @@
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package/template/panel/assets/AgentQaTrainingPage-Ecis7xoc.js

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package/template/panel/assets/AiAgentWhatsappPage-DOiS40FL.js

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package/template/panel/assets/AiMetricsPage-DEPS1lsk.js

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package/template/panel/assets/BlogPage-DOiS40FL.js

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package/template/panel/assets/BlogPostPage-DOiS40FL.js

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package/template/panel/assets/CalculadoraTiempoRespuestaPage-DOiS40FL.js

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package/template/panel/assets/CampaignsPage-CLRaXGlj.js

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package/template/panel/assets/ChannelSelector-q9tTirNo.js

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package/template/panel/assets/ChatbotParaWhatsappPage-DOiS40FL.js

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package/template/panel/assets/ConfirmModal-W7VUI3Z_.js

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