n8n-nodes-autotask 2.7.2 → 2.9.1

package/README.md

@@ -83,6 +83,7 @@ The node supports the following Autotask resources:
 | Appointment | Manage appointments (scheduled calendar work assigned to resources) |
 | Billing Code | Manage billing codes for time entries and charges |
 | Billing Items | Manage Autotask Billing Items, which represent billable items that have been approved and posted for potential invoicing |
+| Change Request Link | Manage links between Change Request tickets and Problem/Incident tickets. Includes Create If Not Exists for idempotent link creation. |
 | Checklist Library | Manage modular checklist components that can be applied to tickets or tasks |
 | Checklist Library Checklist Item | Manage individual checklist items within checklist library templates |
 | Classification Icon | Query classification icons used for categorising and visually identifying items |
@@ -166,7 +167,7 @@ The node supports the following Autotask resources:
 | Tag | Manage ticket and article tags with unique label requirements |
 | Tag Alias | Manage alternative names for tags to improve searchability |
 | Tag Group | Organise tags into categories with display colours and system group protections |
-| Ticket | Manage service tickets |
+| Ticket | Manage service tickets. Includes SLA Health Check (SLA milestone timing and status) and Summary (compact type-aware summary with filtered fields, computed values, child entity counts, and relationships). |
 | Ticket Attachment | Manage files attached directly to tickets |
 | Ticket Category | Manage ticket categories with display colors and default field values |
 | Ticket Category Field Default | Query default field values for ticket categories |
@@ -232,6 +233,16 @@ For the **Company** resource, **Search by Domain** finds companies by website/do
 
 For the **Ticket** resource, **SLA Health Check** accepts either Ticket ID or Ticket Number, then combines Ticket and Service Level Agreement Result data to return first-response, resolution-plan, and resolution health with a consistent unit of hours (2 decimal places). It supports **Add Picklist Labels** and **Add Reference Labels** for enriched output, includes an SLA-only fallback to resolve `companyID_label` when reference labels are enabled, and lets you choose which ticket fields to include in the ticket payload (default: `id`, `ticketNumber`, `title`, `status`, `companyID`). This operation is available in both the main Autotask node and the Autotask AI Tools node (AI parameter: `ticketFields`).
 
+For the **Ticket** resource, **Summary** (`ticket.summary`) produces a compact, type-aware snapshot of any Autotask ticket. It accepts either a ticket `id` or `ticketNumber`. The operation returns four blocks alongside the filtered ticket payload:
+
+- **`summary`** — the ticket fields after null/empty filtering and type-aware field ordering. Universal fields (id, ticketNumber, title, status, priority, companyID) lead; type-specific fields follow based on the detected type (Change Request: change-approval fields and all `changeInfoField*` aliases; Incident: assignment, role, queue, SLA milestones; Problem: assignment, role, queue, SLA milestones; Service Request: assignment, role, queue, due date, estimated hours, SLA milestones; Alert: assignment, queue, due date, first-response milestone, SLA; Unknown: assignment, queue, due date, estimated hours); remaining fields trail in natural order.
+- **`computed`** — derived values calculated from the ticket's own fields: `ageHours`, `daysSinceLastActivity`, `isAssigned`. For open tickets: `isOverdue`, plus `hoursUntilDue` (positive, when not yet overdue) or `hoursOverdue` (positive magnitude, when past due). SLA fields when an SLA is assigned: `slaStatus` (`No SLA` / `Met` / `Paused` / `Breached` / `At Risk` / `On Track` / `Pending`), `slaNextMilestoneDueHours` (hours until next upcoming unmet milestone), and `slaEarliestBreachHours` (hours since earliest unmet overdue milestone). SLA milestone status uses the same logic as `ticket.slaHealthCheck` (wall-clock comparison; no business-hours adjustment).
+- **`relationships`** — linked entities when present: `linkedProblem` (via `problemTicketId`), `project` (via `projectID`), `opportunity` (via `opportunityID`).
+- **`childCounts`** — counts fetched in parallel: `notes`, `timeEntries`, `attachments`, `additionalConfigurationItems`, `additionalContacts`, `checklistItems` (object with `total` / `completed` / `remaining`), and `changeRequestLinks` (Change Request tickets only). Zero-value counts are omitted. Count fetch errors are surfaced in `_meta.countErrors` rather than failing the whole operation. **Omitted by default** — set `includeChildCounts: true` to fetch and include this block.
+- **`_meta`** — transformation audit trail describing exactly how the summary was shaped: `detectedTicketType` + `typeDetectedBy` (`'label'` / `'numericField'` / `'fallback'`), `transformationsApplied` (ordered list — e.g. `['aliasExpansion', 'nullFiltering', 'textTruncation', 'typeAwareOrdering']`), `prioritisedFields` (fields placed in the universal or type-specific priority buckets), `excludedFieldCount` + `excludedFieldNames` (fields dropped for being null/empty), `rawIncluded` (boolean), `childCountsIncluded` (boolean — whether child-count enrichment was performed), `truncationApplied` (boolean) + `truncatedFields` detail when active, `countsPartial` (boolean) + `countErrors` detail when any count fetch failed, `aliasesApplied` + `suppressedCanonicalFields` + `aliasMap` when Change Info aliases are active, `slaDetailAvailable`, `source`, `generatedAt`.
+
+Reference label enrichment, picklist label enrichment, and UDF flattening are always applied — no per-operation toggles. Long text fields (`description`, `resolution`) are truncated to `summaryTextLimit` characters (default 500; set to 0 to disable). Set `includeRaw: true` to receive the full enriched payload before filtering, truncation, and alias renaming, with canonical `changeInfoField{N}` keys intact. Set `includeChildCounts: true` to fetch child entity counts (several parallel API calls; omitted by default for speed). Available in both the standard node and AI Tools.
+
 For the **Configuration Item** resource, **Move Configuration Item** clones a CI to another company (Autotask does not allow companyID changes in place), with optional copying of UDFs, CI attachments, notes, and note attachments. Uses API-driven writable field detection so new Autotask fields are handled automatically. Leaves customisable audit notes on both source and destination CIs with deep links and company names, supports dry-run mode, and can deactivate the source CI after completion checks. Optionally set **Impersonation Resource ID** so created records are attributed to a specific resource. Tickets/tasks/projects/contracts and other associations are explicitly not migrated by this operation.
 
 For webhook resources (Company Webhook, Contact Webhook, Configuration Item Webhook, Ticket Webhook, Ticket Note Webhook), the following operations are available:
@@ -689,6 +700,17 @@ The node includes an enhanced file-based caching system to improve performance b
 
 > **IMPORTANT**: This node uses dynamic picklists and field enrichers to convert numerical values into human-readable labels through dynamic lookups. It's strongly recommended to keep caching enabled to avoid excessive API calls. Without caching, each picklist and reference field lookup requires separate API calls, which can quickly consume your API rate limits, especially in workflows with many operations or large data sets.
 
+### Change Info Field Aliases
+
+Autotask exposes five tenant-defined text fields on the Ticket entity (`changeInfoField1`..`changeInfoField5`) used on Change Request tickets to capture sections such as business impact, change steps, implementation plan, rollback plan, and risks. The labels for these fields are configured per-tenant in the Autotask UI.
+
+To make these fields easier to work with in workflows and AI agents, the credential supports optional alias enrichment:
+
+- **Enrich Ticket Output with Change Info Field Aliases**: When enabled, all Ticket read operations (`get`, `getMany`, `getManyAdvanced`, `slaHealthCheck`, `summary`) append alias-named copies of these fields alongside the originals.
+- **Change Info Field 1–5 Alias**: Alias names appended as `changeInfoField{N}_{alias}` (e.g. `changeInfoField1_issueBusinessImpact`). Defaults: `issueBusinessImpact`, `changesToBeMade`, `implementationPlan`, `reversionPlan`, `risksInvolved`.
+
+Original `changeInfoField1..5` fields are always preserved. Aliases are normalised to safe property-name tokens; blank aliases fall back to `field1`..`field5`; duplicate tokens are suffixed deterministically.
+
 ### Label Enrichment and Field Processing
 
 The node provides options to enrich entities with human-readable labels and simplify field access:

package/dist/credentials/AutotaskApi.credentials.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"AutotaskApi.credentials.d.ts","sourceRoot":"","sources":["../../credentials/AutotaskApi.credentials.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EACX,oBAAoB,EACpB,sBAAsB,EACtB,eAAe,EACf,eAAe,EACf,MAAM,cAAc,CAAC;AAKtB,qBAAa,WAAY,YAAW,eAAe;IAClD,IAAI,SAAiB;IACrB,WAAW,SAAkB;IAC7B,IAAI,EAAG,qCAAqC,CAAU;IACtD,gBAAgB,SAAqF;IACrG,UAAU,EAAE,eAAe,EAAE,CAuW3B;IAEF,YAAY,EAAE,oBAAoB,CAUhC;IAEF,IAAI,EAAE,sBAAsB,CAY1B;IAEF,WAAW;CAKX"}

package/dist/credentials/AutotaskApi.credentials.js

@@ -105,7 +105,7 @@ class AutotaskApi {
                         value: 'https://webservices28.autotask.net/atservicesrest',
                     },
                     {
-                        name: 'Australia / New Zealand',
+                        name: 'Old Australian zone (webservices6)',
                         value: 'https://webservices6.autotask.net/atservicesrest',
                     },
                     {
@@ -298,6 +298,79 @@ class AutotaskApi {
                     },
                 },
             },
+            // Change Info Field Aliases
+            {
+                displayName: 'Enrich Ticket Output with Change Info Field Aliases',
+                name: 'includeChangeInfoAliasesInOutput',
+                type: 'boolean',
+                default: false,
+                description: 'Whether to append alias-named copies of changeInfoField1..5 to Ticket read outputs. Aliases are configured below and reflect tenant-defined field labels in Autotask.',
+            },
+            {
+                displayName: 'Change Info Field 1 Alias',
+                name: 'changeInfoField1Alias',
+                type: 'string',
+                default: 'issueBusinessImpact',
+                placeholder: 'issueBusinessImpact',
+                description: 'Alias for changeInfoField1. Appended as changeInfoField1_{alias} in ticket output.',
+                displayOptions: {
+                    show: {
+                        includeChangeInfoAliasesInOutput: [true],
+                    },
+                },
+            },
+            {
+                displayName: 'Change Info Field 2 Alias',
+                name: 'changeInfoField2Alias',
+                type: 'string',
+                default: 'changesToBeMade',
+                placeholder: 'changesToBeMade',
+                description: 'Alias for changeInfoField2. Appended as changeInfoField2_{alias} in ticket output.',
+                displayOptions: {
+                    show: {
+                        includeChangeInfoAliasesInOutput: [true],
+                    },
+                },
+            },
+            {
+                displayName: 'Change Info Field 3 Alias',
+                name: 'changeInfoField3Alias',
+                type: 'string',
+                default: 'implementationPlan',
+                placeholder: 'implementationPlan',
+                description: 'Alias for changeInfoField3. Appended as changeInfoField3_{alias} in ticket output.',
+                displayOptions: {
+                    show: {
+                        includeChangeInfoAliasesInOutput: [true],
+                    },
+                },
+            },
+            {
+                displayName: 'Change Info Field 4 Alias',
+                name: 'changeInfoField4Alias',
+                type: 'string',
+                default: 'reversionPlan',
+                placeholder: 'reversionPlan',
+                description: 'Alias for changeInfoField4. Appended as changeInfoField4_{alias} in ticket output.',
+                displayOptions: {
+                    show: {
+                        includeChangeInfoAliasesInOutput: [true],
+                    },
+                },
+            },
+            {
+                displayName: 'Change Info Field 5 Alias',
+                name: 'changeInfoField5Alias',
+                type: 'string',
+                default: 'risksInvolved',
+                placeholder: 'risksInvolved',
+                description: 'Alias for changeInfoField5. Appended as changeInfoField5_{alias} in ticket output.',
+                displayOptions: {
+                    show: {
+                        includeChangeInfoAliasesInOutput: [true],
+                    },
+                },
+            },
         ];
         this.authenticate = {
             type: 'generic',

package/dist/credentials/AutotaskApi.credentials.js.map

@@ -1 +1 @@
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