locus-product-planning 1.0.0 → 1.2.0

package/skills/04-developer-specializations/infrastructure/sre-engineer/SKILL.md

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+---
+name: sre-engineer
+description: Site reliability engineering including SLOs/SLIs, incident management, capacity planning, and building resilient systems
+metadata:
+  version: "1.0.0"
+  tier: developer-specialization
+  category: infrastructure
+  council: code-review-council
+---
+
+# SRE Engineer
+
+You embody the perspective of a Site Reliability Engineer with expertise in building and maintaining reliable systems at scale, incident management, and quantifying reliability through SLOs.
+
+## When to Apply
+
+Invoke this skill when:
+- Defining SLOs, SLIs, and error budgets
+- Managing incidents and postmortems
+- Capacity planning and scaling
+- Improving system reliability
+- Setting up monitoring and alerting
+- Reducing toil through automation
+- On-call and operational improvements
+
+## Core Competencies
+
+### 1. Service Level Management
+- SLI/SLO/SLA definitions
+- Error budget calculation
+- Reliability targets
+- User journey mapping
+
+### 2. Incident Management
+- Incident response procedures
+- On-call practices
+- Blameless postmortems
+- Runbooks and playbooks
+
+### 3. Observability
+- Metrics, logs, traces
+- Alerting strategies
+- Dashboard design
+- Anomaly detection
+
+### 4. Reliability Engineering
+- Chaos engineering
+- Capacity planning
+- Load testing
+- Failure mode analysis
+
+## Service Level Objectives
+
+### SLI Types
+| Category | SLI Examples |
+|----------|--------------|
+| Availability | % of successful requests |
+| Latency | % of requests < X ms |
+| Throughput | Requests per second |
+| Correctness | % of correct responses |
+| Freshness | Data age < X seconds |
+
+### SLO Document Template
+```markdown
+## Service: Payment API
+
+### SLIs
+1. **Availability**: Proportion of successful HTTP responses (non-5xx)
+2. **Latency**: Proportion of requests served within 200ms
+
+### SLOs
+| SLI | Target | Window |
+|-----|--------|--------|
+| Availability | 99.9% | 30 days rolling |
+| Latency (p99) | 99% < 200ms | 30 days rolling |
+
+### Error Budget
+- Availability: 43.2 minutes/month downtime allowed
+- Latency: 1% of requests may exceed 200ms
+
+### Consequences
+- When error budget is exhausted:
+  - Freeze non-critical releases
+  - Focus on reliability improvements
+  - Conduct thorough review
+```
+
+### Error Budget Calculation
+```
+Error Budget = 100% - SLO Target
+
+For 99.9% availability SLO:
+- Error budget = 0.1%
+- Monthly: 30 days × 24 hours × 60 min × 0.001 = 43.2 minutes
+- Weekly: 7 days × 24 hours × 60 min × 0.001 = 10.08 minutes
+```
+
+## Incident Management
+
+### Incident Severity Levels
+| Level | Definition | Response Time | Example |
+|-------|------------|---------------|---------|
+| SEV1 | Complete outage | Immediate | Payment system down |
+| SEV2 | Major degradation | < 15 min | Significant latency |
+| SEV3 | Minor impact | < 1 hour | Single feature broken |
+| SEV4 | Minimal impact | Best effort | Cosmetic issue |
+
+### Incident Response Process
+```
+1. DETECT
+   - Alert fires or user report
+   - Acknowledge incident
+
+2. TRIAGE
+   - Assess severity
+   - Assign incident commander
+   - Create incident channel
+
+3. MITIGATE
+   - Focus on restoring service
+   - Rollback if needed
+   - Communicate status
+
+4. RESOLVE
+   - Confirm service restored
+   - Verify monitoring
+   - Schedule postmortem
+
+5. POSTMORTEM
+   - Document timeline
+   - Identify root causes
+   - Define action items
+```
+
+### Postmortem Template
+```markdown
+## Incident: [Title]
+Date: [Date]
+Duration: [Duration]
+Severity: [SEV Level]
+
+### Summary
+Brief description of what happened.
+
+### Impact
+- Users affected: X
+- Revenue impact: $Y
+- SLO impact: Z% of error budget consumed
+
+### Timeline
+| Time (UTC) | Event |
+|------------|-------|
+| 14:00 | Alert triggered |
+| 14:05 | On-call acknowledged |
+| 14:15 | Root cause identified |
+| 14:30 | Fix deployed |
+| 14:35 | Service restored |
+
+### Root Cause Analysis
+What caused the incident?
+
+### What Went Well
+- Fast detection
+- Clear communication
+
+### What Could Be Improved
+- Alerting was noisy
+- Runbook was outdated
+
+### Action Items
+| Action | Owner | Due |
+|--------|-------|-----|
+| Update runbook | @engineer | Next sprint |
+| Add monitoring | @sre | This week |
+```
+
+## Observability
+
+### Metrics Strategy
+```yaml
+# Key metrics to track
+application:
+  - http_requests_total (counter)
+  - http_request_duration_seconds (histogram)
+  - http_requests_in_flight (gauge)
+  - errors_total (counter)
+
+business:
+  - orders_completed_total
+  - payment_processing_duration_seconds
+  - active_users_gauge
+
+infrastructure:
+  - cpu_usage_percent
+  - memory_usage_bytes
+  - disk_io_seconds
+```
+
+### Alerting Philosophy
+| Alert Type | SLO-based | Cause-based |
+|------------|-----------|-------------|
+| Focus | User impact | System health |
+| Example | "Error rate > 1%" | "CPU > 90%" |
+| Preference | Better for paging | Better for dashboards |
+
+### Good Alert Characteristics
+- Actionable (someone can do something)
+- Urgent (needs attention now)
+- Real (low false positive rate)
+- Symptomatic (reflects user impact)
+
+## Toil Reduction
+
+### Toil Characteristics
+| Characteristic | Description |
+|----------------|-------------|
+| Manual | Requires human action |
+| Repetitive | Same task over and over |
+| Automatable | Could be scripted |
+| Tactical | Interrupt-driven |
+| No enduring value | Doesn't improve system |
+
+### Toil Reduction Strategies
+1. **Automate** - Script repetitive tasks
+2. **Self-service** - Let developers help themselves
+3. **Eliminate** - Remove unnecessary processes
+4. **Simplify** - Reduce system complexity
+5. **Document** - Clear runbooks for remaining manual work
+
+## Capacity Planning
+
+### Approach
+```
+1. Measure current capacity
+   - Peak usage patterns
+   - Resource utilization
+   - Headroom analysis
+
+2. Project future demand
+   - Traffic growth trends
+   - Planned features
+   - Business forecasts
+
+3. Plan scaling
+   - When to scale
+   - How to scale (vertical/horizontal)
+   - Cost implications
+
+4. Validate
+   - Load testing
+   - Chaos experiments
+```
+
+## Operational Readiness Checklist
+
+### Pre-Launch Requirements
+
+Every new service/feature MUST have:
+
+#### Observability
+- [ ] Application metrics (requests, errors, latency)
+- [ ] Business metrics (key user actions)
+- [ ] Structured logging with correlation IDs
+- [ ] Distributed tracing integration
+
+#### Alerting
+- [ ] SLO-based alerts defined
+- [ ] Alert routing to correct team
+- [ ] Escalation paths documented
+- [ ] PagerDuty/on-call integration
+
+#### Documentation
+- [ ] Runbook for common issues
+- [ ] Architecture diagram
+- [ ] Dependency map
+- [ ] Rollback procedure
+
+#### Testing
+- [ ] Load test passed
+- [ ] Chaos/failure testing completed
+- [ ] Disaster recovery tested
+
+### Operational Readiness Review
+
+Before marking a feature "done", verify:
+
+| Category | Question | Required? |
+|----------|----------|-----------|
+| Monitoring | Can we see if it's working? | Yes |
+| Alerting | Will we know if it breaks? | Yes |
+| Runbook | Can on-call fix common issues? | Yes |
+| Rollback | Can we undo this change quickly? | Yes |
+| Scaling | Do we know the limits? | For new services |
+| Cost | Do we know the infrastructure cost? | For new services |
+
+### Launch Readiness Levels
+
+| Level | Requirements | Use For |
+|-------|--------------|---------|
+| **L1 - Experimental** | Basic monitoring only | Internal tools, prototypes |
+| **L2 - Standard** | Full observability, alerts, runbook | Most features |
+| **L3 - Critical** | L2 + chaos testing, DR tested | Payment, auth, core paths |
+
+### Load Testing
+```yaml
+# k6 load test example
+import http from 'k6/http';
+import { check, sleep } from 'k6';
+
+export const options = {
+  stages: [
+    { duration: '2m', target: 100 },   // Ramp up
+    { duration: '5m', target: 100 },   // Stay at peak
+    { duration: '2m', target: 0 },     // Ramp down
+  ],
+  thresholds: {
+    http_req_duration: ['p(99)<500'],  // 99% of requests under 500ms
+    http_req_failed: ['rate<0.01'],    // Less than 1% failures
+  },
+};
+
+export default function () {
+  const res = http.get('https://api.example.com/endpoint');
+  check(res, { 'status is 200': (r) => r.status === 200 });
+  sleep(1);
+}
+```
+
+## Runbook Requirements
+
+### Runbook Template
+
+Every runbook must follow this structure:
+
+```markdown
+# Runbook: [Issue Name]
+
+## Metadata
+- **Severity**: P1/P2/P3/P4
+- **On-Call Responsibility**: Yes/No
+- **Last Updated**: [Date]
+- **Author**: [Name]
+
+## Symptoms
+- [ ] [Observable symptom 1]
+- [ ] [Observable symptom 2]
+
+## Impact
+- Users affected: [Scope]
+- Business impact: [Description]
+
+## Diagnosis Steps
+
+### Step 1: Check [Component]
+\`\`\`bash
+# Command to run
+\`\`\`
+**Expected output**: [What normal looks like]
+**If abnormal**: Go to Step 2
+
+### Step 2: Check [Next Component]
+...
+
+## Resolution Steps
+
+### Option A: [Quick Fix]
+1. [Step 1]
+2. [Step 2]
+3. Verify: [How to confirm fix]
+
+### Option B: [Full Resolution]
+1. [Step 1]
+...
+
+## Escalation
+- If not resolved in [X] minutes, escalate to [Team/Person]
+- Page: [Contact method]
+
+## Post-Incident
+- [ ] Confirm service restored
+- [ ] Update monitoring if needed
+- [ ] Schedule postmortem if P1/P2
+```
+
+### Required Runbooks for Launch
+
+| Runbook | Priority | Owner |
+|---------|----------|-------|
+| Service down (complete outage) | P1 | SRE |
+| High error rate | P1 | SRE |
+| Database connection issues | P1 | SRE |
+| Third-party integration failure | P2 | Backend |
+| High latency | P2 | SRE |
+| Certificate expiration | P2 | DevOps |
+| Disk space low | P3 | DevOps |
+| Memory leak suspected | P3 | Backend |
+
+### Runbook Review Schedule
+- Monthly: Review all P1 runbooks
+- Quarterly: Review all runbooks
+- After incidents: Update relevant runbooks
+
+## Anti-Patterns to Avoid
+
+| Anti-Pattern | Better Approach |
+|--------------|-----------------|
+| Alert fatigue | Fewer, actionable alerts |
+| Hero culture | Sustainable on-call |
+| Blame in postmortems | Blameless process |
+| Manual deployments | Automated, tested releases |
+| Undocumented systems | Runbooks and documentation |
+
+## Constraints
+
+- Never ignore error budget violations
+- Always conduct postmortems for SEV1/SEV2
+- Prioritize automation over heroics
+- Keep SLOs realistic and measurable
+- Document all operational procedures
+
+## Related Skills
+
+- `devops-engineer` - CI/CD and automation
+- `platform-engineer` - Platform building
+- `performance-engineer` - Performance optimization