joytalk 0.0.21 → 0.0.22

package/README.md

@@ -53,6 +53,8 @@ await JTalk.init({
 });
 ```
 
+---
+
 ### 获取咨询列表
 通过 `getConsultationList` 方法，传入入口ID，获取咨询列表。
 
@@ -185,65 +187,104 @@ JTalk.on(EventType.STATUS_CHANGE, (status) => {
 **MessageCode 枚举：**
 - `MessageCode.CONNECT_SUCCESS` - 连接成功
 - `MessageCode.CONNECT_FAILED` - 连接失败
-- `MessageCode.MATCH_INFO` / `MessageCode.MATCH_SUCCESS` - 匹配成功
+- `MessageCode.TRANSFER_CUSTOMER_SUCCESS` - 转接成功通知原客服
+- `MessageCode.TRANSFER_TO_CUSTOMER_SUCCESS` - 转接成功通知转接客服
+- `MessageCode.TRANSFER_USER_SUCCESS` - 转接成功通知用户
+- `MessageCode.TRANSFER_FAIL` - 转接失败
 - `MessageCode.MATCH_FAIL` - 匹配失败
-- `MessageCode.SEND_SUCCESS` - 发送成功
-- `MessageCode.SEND_CALLBACK` - 发送回调
+- `MessageCode.MATCH_INFO` - 匹配成功，返回信息
+- `MessageCode.MATCH_SUCCESS` - 分配成功
 - `MessageCode.RETRACT` - 撤回
+- `MessageCode.RETRACT_FAIL` - 撤回失败
 - `MessageCode.EDIT` - 编辑
-- `MessageCode.TRANSFER_*` - 转接相关
+- `MessageCode.EDIT_FAIL` - 编辑失败
 - `MessageCode.COMMON_FAIL` - 通用错误
+- `MessageCode.SEND_SUCCESS` - 发送成功
+- `MessageCode.SEND_CALLBACK` - 发送回调
+- `MessageCode.CHANGE_CHAT_STATUS` - 变更会话状态
+- `MessageCode.REPLY_FAIL` - 回复消息失败
+- `MessageCode.REPLY_SUCCESS` - 回复消息成功
+- `MessageCode.UNBIND_SUCCESS` - 解绑成功
+- `MessageCode.REMATCH` - 重新匹配
 
 ---
 
-### 发送文本消息
-通过 `sendText` 方法，发送文本消息。
+
+---
+### 获取聊天记录
+通过 `getHistoryMessages` 方法，获取聊天记录。
+**注意：该方法需在已匹配客服后调用。**
 
 **示例：**
 ```typescript
-const content = '你好，我需要帮助';
-JTalk.sendText(content);
+const { list, hasMore } = await JTalk.getHistoryMessages({ lastMsgId: '123456', size: 50 });
+console.log(list, hasMore);
 ```
 
 **参数说明：**
+
 | 参数 | 说明 | 是否必填 | 默认值 |
 |------|------|----------|--------|
-| `content` | 消息内容 | 是 | - |
+| `lastMsgId` | 上一页最后一条消息 ID | 否 | - |
+| `size` | 每页条数 | 否 | 50 |
 
-### 发送文件消息（图片 / 文件）
-通过 `sendFile` 方法，发送图片或普通文件消息（视频见下方「发送视频消息」）。
+**返回值说明：**
+
+| 返回值 | 说明 |
+|--------|------|
+| `list` | 消息列表 |
+| `hasMore` | 是否有更多数据 |
+
+---
+
+### 发送文本消息
+通过 `sendText` 方法，发送文本消息。
 
 **示例：**
 ```typescript
-// 发送图片
-const file = document.querySelector('input[type="file"]').files?.[0];
-if (file) {
-  await JTalk.sendFile({ file, chatType: ChatType.IMAGE });
-}
-// 发送文件
-await JTalk.sendFile({ file: docFile, chatType: ChatType.FILE });
+const content = '你好！';
+const { messageId } = await JTalk.sendText(content);
+console.log(messageId);
 ```
 
 **参数说明：**
-
 | 参数 | 说明 | 是否必填 | 默认值 |
 |------|------|----------|--------|
-| `file` | 文件对象 | 是 | - |
-| `chatType` | 聊天类型：`ChatType.IMAGE` 或 `ChatType.FILE` | 是 | - |
+| `content` | 消息内容 | 是 | - |
+
+**返回值说明：**
 
-### 发送视频消息
-通过 `sendFile` 方法并传入 `ChatType.VIDEO`，发送视频消息。建议先用 `getVideoThumbnail` 生成缩略图再发送。
+| 返回值 | 说明 |
+|--------|------|
+| `messageId` | 消息 ID |
+
+---
+### 发送文件消息（图片 / 视频 / 文件）
+通过 `sendFile` 方法，发送图片、视频或普通文件消息。
 
 **示例：**
 ```typescript
+// 发送图片
+const file = document.querySelector('input[type="file"]').files?.[0];
+if (file) {
+  const { messageId } = await JTalk.sendFile({ file, chatType: ChatType.IMAGE });
+  console.log(messageId);
+}
+
+// 发送视频
 const videoFile = document.querySelector('input[type="file"]').files?.[0];
 if (videoFile) {
+  // 获取视频缩略图
   const thumbnailFile = await JTalk.getVideoThumbnail(videoFile);
-  await JTalk.sendFile({
-    file: videoFile,
-    thumbnailFile,
-    chatType: ChatType.VIDEO,
-  });
+  const { messageId } = await JTalk.sendFile({ file: videoFile, thumbnailFile, chatType: ChatType.VIDEO });
+  console.log(messageId);
+}
+
+// 发送文件
+const file = document.querySelector('input[type="file"]').files?.[0];
+if (file) {
+  const { messageId } = await JTalk.sendFile({ file, chatType: ChatType.FILE });
+  console.log(messageId);
 }
 ```
 
@@ -251,36 +292,56 @@ if (videoFile) {
 
 | 参数 | 说明 | 是否必填 | 默认值 |
 |------|------|----------|--------|
-| `file` | 视频文件对象 | 是 | - |
+| `file` | 文件对象 | 是 | - |
 | `thumbnailFile` | 缩略图文件（可选，建议使用 getVideoThumbnail 生成） | 否 | - |
-| `chatType` | 固定为 `ChatType.VIDEO` | 是 | - |
+| `chatType` | 聊天类型：`ChatType.IMAGE` 或 `ChatType.VIDEO` 或 `ChatType.FILE` | 是 | - |
 
-### 获取聊天记录
-通过 `getHistoryMessages` 方法，获取聊天记录。需在已匹配客服后调用。
+**返回值说明：**
+
+| 返回值 | 说明 |
+|--------|------|
+| `messageId` | 消息 ID |
+
+---
+
+### 发送 FAQ 消息
+点击 FAQ 问题时，通过 `sendFaq` 方法，将该 FAQ 问题对象作为参数传入，SDK 会自动返回该 FAQ 问题的答案。
 
 **示例：**
 ```typescript
-const { list, hasMore } = await JTalk.getHistoryMessages({ size: 50 });
-// 加载更多
-const next = await JTalk.getHistoryMessages({
-  lastMsgId: list[0]?.messageId,
-  size: 50,
-});
+const faqItem = {
+  faqId: 1,
+  faqItemId: 1,
+  id: 1,
+  imageUrl: ['https://example.com/image.jpg'],
+  question: '问题',
+  answer: '答案',
+  sortOrder: 1,
+  isMulti: false,
+  item: [],
+};
+await JTalk.sendFaq(faqItem);
 ```
 
 **参数说明：**
 
 | 参数 | 说明 | 是否必填 | 默认值 |
 |------|------|----------|--------|
-| `lastMsgId` | 上一页最后一条消息 ID | 否 | - |
-| `size` | 每页条数 | 否 | 50 |
+| `faqItem` | FAQ 问题对象 | 是 | - |
 
-**返回值说明：**
+**FaqItem 类型定义：**
 
-| 返回值 | 说明 |
-|--------|------|
-| `list` | 消息列表 |
-| `hasMore` | 是否有更多数据 |
+| 参数 | 说明 |
+|------|------|
+| `faqId` | FAQ ID |
+| `faqItemId` | FAQ 项 ID |
+| `id` | ID |
+| `imageUrl` | 图片 URL 列表 |
+| `question` | 问题 |
+| `answer` | 答案 |
+| `sortOrder` | 排序 |
+| `isMulti` | 是否多选 |
+| `item` | 子项 |
 
 ---
 
@@ -290,7 +351,6 @@ const next = await JTalk.getHistoryMessages({
 - **`getStatus(): ConnectionStatus`** — 获取当前连接状态。
 - **`isConnected(): boolean`** — 是否已连接。
 - **`getVideoThumbnail(videoFile: File): Promise<File>`** — 获取视频首帧缩略图，发送视频时建议使用。
-- **`sendFaq(faqItem: FaqItem): void`** — 发送 FAQ 消息。
 - **`off(event, callback): void`** — 取消监听事件，需传入与 `on` 时相同的回调引用。
 - **公共属性：** `OBS_URL`（OBS 存储地址）、`userInfo`（当前用户信息，只读）。
 

package/dist/apis/request.d.ts

@@ -6,7 +6,7 @@ declare const baseUrls: {
 /**
  * 获取 ListLines，再对 apis / downloads 分别测速，取最快作为 baseUrl
  */
-export declare function ensureBaseUrls(token: string): Promise<void>;
+export declare function ensureBaseUrls(token: string, env: string): Promise<void>;
 declare const request: import('axios').AxiosInstance;
 export default request;
 export { baseUrls };

package/dist/index.cjs.js

@@ -1,6 +1,6 @@
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console.error("重连失败:",o),b.DISCONNECTED}}else throw console.error(b.DISCONNECTED),b.DISCONNECTED;try{if(!this.ws)throw b.DISCONNECTED;return r===B.SEND?new Promise((o,i)=>{const c=br();s.ext=c;const d=setTimeout(()=>{this.off(c,u),i(b.MESSAGE_SEND_FAIL)},this.config.responseTimeout),u=l=>{clearTimeout(d),o({messageId:l,data:t})};this.once(c,u),this.ws.send(JSON.stringify(s))}):(this.ws.send(JSON.stringify(s)),{data:t})}catch(o){throw console.error("发送消息失败:",o),b.MESSAGE_SEND_FAIL}}async checkMatchStatus(){if(this.matchStatus===O.UNBIND&&(await this.sendMessage(this.consultationTypeId,void 0,B.INBOUND),await new Promise((t,n)=>{const r=setTimeout(()=>{clearTimeout(r),n(b.MESSAGE_SEND_FAIL)},this.config.responseTimeout);this.once(R.MESSAGE,s=>{s.code===g.REMATCH&&(clearTimeout(r),t(!0))})})),this.matchStatus!==O.MATCHED)throw console.error(b.NO_CUSTOMER_SERVICE),b.NO_CUSTOMER_SERVICE}async sendText(t){return await this.checkMatchStatus(),this.sendMessage(t,H.TEXT)}async sendFile({file:t,thumbnailFile:n,chatType:r}){try{await this.checkMatchStatus();const[s,o]=await Promise.all([this.handleUploadFile(t),n?this.handleUploadFile(n):Promise.resolve(void 0)]),i={fileName:t.name,fileUrl:s,thumbnailUrl:o,fileSize:t.size},{messageId:c}=await this.sendMessage(JSON.stringify(i),r),d=Ee();return{messageId:c,content:{fileName:t.name,fileUrl:`${d}/${s}`,thumbnailUrl:o?`${d}/${o}`:void 0,fileSize:t.size}}}catch(s){throw console.error("上传文件失败:",s),s}}getStatus(){return this.status}isConnected(){return this.status===N.CONNECTED}handleMessage(t){if(t==="ping"){this.lastHeartbeatTime=Date.now(),this.heartbeatTimeoutTimer&&(clearTimeout(this.heartbeatTimeoutTimer),this.heartbeatTimeoutTimer=null),this.sendHeartbeat();return}if(t=JSON.parse(t),!!Ar(t))try{const n=t.data?JSON.parse(t.data):t.data;switch(t.data=n,t.code){case g.CONNECT_SUCCESS:if(this.matchStatus===O.MATCHED||this.matchStatus===O.MATCHING)return;this.matchStatus=O.MATCHING,this.sendMessage(this.consultationTypeId,void 0,B.INBOUND);break;case g.MATCH_INFO:case g.MATCH_SUCCESS:if(this.matchStatus===O.MATCHED)return;this.sessionData=t.data,this.matchStatus===O.UNBIND?(this.matchStatus=O.MATCHED,this.emit(R.MESSAGE,{...t,code:g.REMATCH})):(this.matchStatus=O.MATCHED,this.getFaqList(),this.emit(R.MESSAGE,t));break;case g.TRANSFER_USER_SUCCESS:if(n.sessionId!==this.sessionData?.sessionId)return;const r=t.data;this.sessionData={...this.sessionData,cid:r.cid,customerAvatar:r.customerAvatar,customerName:r.customerName,groupId:r.groupId,sessionId:r.sessionId},this.emit(R.MESSAGE,t);break;case g.SEND_SUCCESS:case g.EDIT:case g.REPLY_SUCCESS:const s=t.data;if(s.sessionId!==this.sessionData?.sessionId)return;st(s),this.emit(R.MESSAGE,t);break;case g.SEND_CALLBACK:const o=t.ext,c=t.data.messageId;this.emit(o,c);break;case g.UNBIND_SUCCESS:if(n.sessionId!==this.sessionData?.sessionId)return;this.matchStatus=O.UNBIND,this.sessionData=null,this.emit(R.MESSAGE,t);break;default:this.emit(R.MESSAGE,t);break}}catch(n){console.error("解析消息失败:",n)}}setStatus(t){this.status!==t&&(this.status=t,this.emit(R.STATUS_CHANGE,t))}scheduleReconnect(){this.clearReconnectTimer(),this.reconnectAttempts++,this.setStatus(N.RECONNECTING),this.reconnectTimer=setTimeout(()=>{this.connect(this.consultationTypeId).catch(t=>{console.error("重连失败:",t)})},this.config.reconnectInterval)}clearReconnectTimer(){this.reconnectTimer&&(clearTimeout(this.reconnectTimer),this.reconnectTimer=null)}sendHeartbeat(){if(!(this.status!==N.CONNECTED||!this.ws))try{this.ws.send("pong"),this.lastHeartbeatTime=Date.now(),this.heartbeatTimeoutTimer=setTimeout(()=>{Date.now()-this.lastHeartbeatTime>=this.config.responseTimeout&&(this.emit(R.HEARTBEAT_TIMEOUT),console.warn("心跳超时，尝试重连"),this.ws&&this.ws.close())},this.config.responseTimeout)}catch(t){console.error("发送心跳失败:",t)}}async getHistoryMessages({lastMsgId:t,size:n=50}){if(this.matchStatus!==O.MATCHED)return Promise.reject(b.NO_CUSTOMER_SERVICE);const r=await wr({sessionId:this.sessionData?.sessionId,lastMsgId:t,size:n}),s=r.data.list.map(o=>st(o));return{hasMore:r.data.hasMore,list:s}}async getConsultationList(t){return(await Er({entranceId:t})).data}handleUploadFile(t){return new Promise(async(n,r)=>{const s=t.name.split(".").pop(),o=await pr({ext:s||""}),{accessKeyId:i,signature:c,policy:d,key:u}=o.data,l=new FormData;l.append("key",u),l.append("AccessKeyId",i),l.append("signature",c),l.append("policy",d),l.append("file",t);const p=await mr(l);p.status===204?n(`${u}`):r(p.data)})}getVideoThumbnail=t=>new Promise((n,r)=>{const s=document.createElement("video"),o=document.createElement("canvas"),i=o.getContext("2d");if(!i){r(new Error("无法创建 canvas 上下文"));return}const c=URL.createObjectURL(t);s.preload="metadata",s.src=c,s.muted=!0,s.playsInline=!0,s.addEventListener("loadeddata",()=>{o.width=s.videoWidth,o.height=s.videoHeight,s.currentTime=0}),s.addEventListener("seeked",()=>{try{i.drawImage(s,0,0,o.width,o.height),o.toBlob(d=>{if(URL.revokeObjectURL(c),s.remove(),!d){r(b.FILE_PARSING_ERROR);return}const u=t.name.replace(/\.[^/.]+$/,"")+"_thumb.jpg",l=new File([d],u,{type:"image/jpeg",lastModified:Date.now()});n(l)},"image/jpeg",.6)}catch(d){URL.revokeObjectURL(c),s.remove(),r(d)}}),s.addEventListener("error",()=>{URL.revokeObjectURL(c),s.remove(),r(b.FILE_PARSING_ERROR)}),s.load()});async getFaqList(){if(this.matchStatus!==O.MATCHED)return Promise.reject(b.NO_CUSTOMER_SERVICE);const t=await Sr({id:this.sessionData?.cid});if(!t.data?.topic?.length)return;const n={guideText:t.data.guideText,list:t.data.topic.map(r=>({...r,question:r.question}))};setTimeout(()=>{const r={code:g.SEND_SUCCESS,data:{content:n,contentType:H.FAQ,sendUserType:me.CUSTOMER,customerServiceAvatar:this.sessionData?.customerAvatar,customerServiceName:this.sessionData?.customerName,createTime:Date.now(),msgType:B.SEND},msgType:B.SEND,chatType:H.FAQ};this.emit(R.MESSAGE,r)},t.data.showDelaySeconds*1e3)}sendFaq(t){const n={code:g.SEND_SUCCESS,data:{sendUserType:me.CUSTOMER,customerServiceAvatar:this.sessionData?.customerAvatar,customerServiceName:this.sessionData?.customerName,createTime:Date.now(),msgType:B.SEND,contentType:H.FAQ,content:{}},msgType:B.SEND,chatType:H.FAQ};if(t.isMulti)n.data.content={list:t.item},this.emit(R.MESSAGE,n);else{const r=t.item?.[0]||t,s=Ee();r.imageUrl=r.imageUrl?.map(o=>o?.startsWith("http")?o:`${s}/${o}`),n.data.content={answer:r},this.emit(R.MESSAGE,n)}}async getUserInfo(){if(this.userInfo)return this.userInfo;const t=await Tr();return this.userInfo=t.data,this.userInfo}}exports.ChatType=H;exports.ConnectionStatus=N;exports.EventType=R;exports.JoyTalk=K;exports.MatchStatus=O;exports.MessageCode=g;exports.MessageType=B;exports.SendUserType=me;exports.TOKEN_KEY=pe;exports.default=K;
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init(t){if(!t.token)return Promise.reject(A.PARAMETER_ERROR);Pe(t.token,t.env||"production"),this.config=Object.assign(this.config,t)}connect(t){return this.consultationTypeId=t,new Promise(async(n,r)=>{if(!this.config.token)return r(A.UNINITIALIZED);if(this.status===N.CONNECTED)return n();if(this.status!==N.CONNECTING){this.setStatus(N.CONNECTING);try{const s=await yr(this.config.token,this.config.env);this.ws=new WebSocket(s),this.ws.onopen=()=>{this.reconnectAttempts=0,this.setStatus(N.CONNECTED),this.emit(y.CONNECTED),n()},this.ws.onmessage=o=>{try{this.handleMessage(o.data)}catch(i){throw console.error("解析消息失败:",i),A.DATA_PARSING_ERROR}},this.ws.onerror=o=>{console.error("连接错误:",o),this.setStatus(N.ERROR),this.emit(y.ERROR,o),r(o)},this.ws.onclose=()=>{this.setStatus(N.DISCONNECTED),this.emit(y.DISCONNECTED),this.config.autoReconnect&&this.reconnectAttempts<this.config.maxReconnectAttempts&&this.scheduleReconnect()}}catch(s){this.setStatus(N.ERROR),this.emit(y.ERROR,s),r(s)}}})}disconnect(){this.config.autoReconnect=!1,this.sessionData=null,this.matchStatus=O.UNMATCHED,this.clearReconnectTimer(),this.heartbeatTimeoutTimer&&(clearTimeout(this.heartbeatTimeoutTimer),this.heartbeatTimeoutTimer=null),this.ws&&(this.ws.close(),this.ws=null),this.setStatus(N.DISCONNECTED)}async sendMessage(t,n,r=k.SEND){const s={msgType:r,data:t,toUid:this.sessionData?.cid,chatType:n,editId:void 0};if(this.status!==N.CONNECTED||!this.ws)if(this.ws&&this.status===N.DISCONNECTED){console.log("连接断开，尝试重新连接");try{await this.connect(this.consultationTypeId)}catch(o){throw console.error("重连失败:",o),A.DISCONNECTED}}else throw console.error(A.DISCONNECTED),A.DISCONNECTED;try{if(!this.ws)throw A.DISCONNECTED;return r===k.SEND?new Promise((o,i)=>{const c=Ar();s.ext=c;const d=setTimeout(()=>{this.off(c,u),i(A.MESSAGE_SEND_FAIL)},this.config.responseTimeout),u=l=>{clearTimeout(d),o({messageId:l,data:t})};this.once(c,u),this.ws.send(JSON.stringify(s))}):(this.ws.send(JSON.stringify(s)),{data:t})}catch(o){throw console.error("发送消息失败:",o),A.MESSAGE_SEND_FAIL}}async checkMatchStatus(){if(this.matchStatus===O.UNBIND&&(await this.sendMessage(this.consultationTypeId,void 0,k.INBOUND),await new Promise((t,n)=>{const r=setTimeout(()=>{clearTimeout(r),n(A.MESSAGE_SEND_FAIL)},this.config.responseTimeout);this.once(y.MESSAGE,s=>{s.code===g.REMATCH&&(clearTimeout(r),t(!0))})})),this.matchStatus!==O.MATCHED)throw console.error(A.NO_CUSTOMER_SERVICE),A.NO_CUSTOMER_SERVICE}async sendText(t){return await this.checkMatchStatus(),this.sendMessage(t,H.TEXT)}async sendFile({file:t,thumbnailFile:n,chatType:r}){try{await this.checkMatchStatus();const[s,o]=await Promise.all([this.handleUploadFile(t),n?this.handleUploadFile(n):Promise.resolve(void 0)]),i={fileName:t.name,fileUrl:s,thumbnailUrl:o,fileSize:t.size},{messageId:c}=await this.sendMessage(JSON.stringify(i),r),d=pe();return{messageId:c,content:{fileName:t.name,fileUrl:`${d}/${s}`,thumbnailUrl:o?`${d}/${o}`:void 0,fileSize:t.size}}}catch(s){throw console.error("上传文件失败:",s),s}}getStatus(){return this.status}isConnected(){return this.status===N.CONNECTED}handleMessage(t){if(t==="ping"){this.lastHeartbeatTime=Date.now(),this.heartbeatTimeoutTimer&&(clearTimeout(this.heartbeatTimeoutTimer),this.heartbeatTimeoutTimer=null),this.sendHeartbeat();return}if(t=JSON.parse(t),!!br(t))try{const n=t.data?JSON.parse(t.data):t.data;switch(t.data=n,t.code){case g.CONNECT_SUCCESS:if(this.matchStatus===O.MATCHED||this.matchStatus===O.MATCHING)return;this.matchStatus=O.MATCHING,this.sendMessage(this.consultationTypeId,void 0,k.INBOUND);break;case g.MATCH_INFO:case g.MATCH_SUCCESS:if(this.matchStatus===O.MATCHED)return;this.sessionData=t.data,this.matchStatus===O.UNBIND?(this.matchStatus=O.MATCHED,this.emit(y.MESSAGE,{...t,code:g.REMATCH})):(this.matchStatus=O.MATCHED,this.getFaqList(),this.emit(y.MESSAGE,t));break;case g.TRANSFER_USER_SUCCESS:if(n.sessionId!==this.sessionData?.sessionId)return;const r=t.data;this.sessionData={...this.sessionData,cid:r.cid,customerAvatar:r.customerAvatar,customerName:r.customerName,groupId:r.groupId,sessionId:r.sessionId},this.emit(y.MESSAGE,t);break;case g.SEND_SUCCESS:case g.EDIT:case g.REPLY_SUCCESS:const s=t.data;if(s.sessionId!==this.sessionData?.sessionId)return;st(s),this.emit(y.MESSAGE,t);break;case g.SEND_CALLBACK:const o=t.ext,c=t.data.messageId;this.emit(o,c);break;case g.UNBIND_SUCCESS:if(n.sessionId!==this.sessionData?.sessionId)return;this.matchStatus=O.UNBIND,this.sessionData=null,this.emit(y.MESSAGE,t);break;default:this.emit(y.MESSAGE,t);break}}catch(n){console.error("解析消息失败:",n)}}setStatus(t){this.status!==t&&(this.status=t,this.emit(y.STATUS_CHANGE,t))}scheduleReconnect(){this.clearReconnectTimer(),this.reconnectAttempts++,this.setStatus(N.RECONNECTING),this.reconnectTimer=setTimeout(()=>{this.connect(this.consultationTypeId).catch(t=>{console.error("重连失败:",t)})},this.config.reconnectInterval)}clearReconnectTimer(){this.reconnectTimer&&(clearTimeout(this.reconnectTimer),this.reconnectTimer=null)}sendHeartbeat(){if(!(this.status!==N.CONNECTED||!this.ws))try{this.ws.send("pong"),this.lastHeartbeatTime=Date.now(),this.heartbeatTimeoutTimer=setTimeout(()=>{Date.now()-this.lastHeartbeatTime>=this.config.responseTimeout&&(this.emit(y.HEARTBEAT_TIMEOUT),console.warn("心跳超时，尝试重连"),this.ws&&this.ws.close())},this.config.responseTimeout)}catch(t){console.error("发送心跳失败:",t)}}async getHistoryMessages({lastMsgId:t,size:n=50}){if(this.matchStatus!==O.MATCHED)return Promise.reject(A.NO_CUSTOMER_SERVICE);const r=await wr({sessionId:this.sessionData?.sessionId,lastMsgId:t,size:n}),s=r.data.list.map(o=>st(o));return{hasMore:r.data.hasMore,list:s}}async getConsultationList(t){return(await Er({entranceId:t})).data}handleUploadFile(t){return new Promise(async(n,r)=>{const s=t.name.split(".").pop(),o=await pr({ext:s||""}),{accessKeyId:i,signature:c,policy:d,key:u}=o.data,l=new FormData;l.append("key",u),l.append("AccessKeyId",i),l.append("signature",c),l.append("policy",d),l.append("file",t);const h=await mr(l);h.status===204?n(`${u}`):r(h.data)})}getVideoThumbnail=t=>new Promise((n,r)=>{const s=document.createElement("video"),o=document.createElement("canvas"),i=o.getContext("2d");if(!i){r(new Error("无法创建 canvas 上下文"));return}const c=URL.createObjectURL(t);s.preload="metadata",s.src=c,s.muted=!0,s.playsInline=!0,s.addEventListener("loadeddata",()=>{o.width=s.videoWidth,o.height=s.videoHeight,s.currentTime=0}),s.addEventListener("seeked",()=>{try{i.drawImage(s,0,0,o.width,o.height),o.toBlob(d=>{if(URL.revokeObjectURL(c),s.remove(),!d){r(A.FILE_PARSING_ERROR);return}const u=t.name.replace(/\.[^/.]+$/,"")+"_thumb.jpg",l=new File([d],u,{type:"image/jpeg",lastModified:Date.now()});n(l)},"image/jpeg",.6)}catch(d){URL.revokeObjectURL(c),s.remove(),r(d)}}),s.addEventListener("error",()=>{URL.revokeObjectURL(c),s.remove(),r(A.FILE_PARSING_ERROR)}),s.load()});async getFaqList(){if(this.matchStatus!==O.MATCHED)return Promise.reject(A.NO_CUSTOMER_SERVICE);const t=await Sr({id:this.sessionData?.cid});if(!t.data?.topic?.length)return;const n={guideText:t.data.guideText,list:t.data.topic.map(r=>({...r,question:r.question}))};setTimeout(()=>{const r={code:g.SEND_SUCCESS,data:{content:n,contentType:H.FAQ,sendUserType:me.CUSTOMER,customerServiceAvatar:this.sessionData?.customerAvatar,customerServiceName:this.sessionData?.customerName,createTime:Date.now(),msgType:k.SEND},msgType:k.SEND,chatType:H.FAQ};this.emit(y.MESSAGE,r)},t.data.showDelaySeconds*1e3)}sendFaq(t){const n={code:g.SEND_SUCCESS,data:{sendUserType:me.CUSTOMER,customerServiceAvatar:this.sessionData?.customerAvatar,customerServiceName:this.sessionData?.customerName,createTime:Date.now(),msgType:k.SEND,contentType:H.FAQ,content:{}},msgType:k.SEND,chatType:H.FAQ};if(t.isMulti)n.data.content={list:t.item},this.emit(y.MESSAGE,n);else{const r=t.item?.[0]||t,s=pe();r.imageUrl=r.imageUrl?.map(o=>o?.startsWith("http")?o:`${s}/${o}`),n.data.content={answer:r},this.emit(y.MESSAGE,n)}}async getUserInfo(){if(this.userInfo)return this.userInfo;const t=await Tr();return this.userInfo=t.data,this.userInfo}}exports.ChatType=H;exports.ConnectionStatus=N;exports.EventType=y;exports.JoyTalk=J;exports.MatchStatus=O;exports.MessageCode=g;exports.MessageType=k;exports.SendUserType=me;exports.default=J;