intercom-client 7.0.1 → 7.0.2

package/dist/cjs/api/resources/unstable/resources/conversations/client/requests/ListHandlingEventsRequest.d.ts

@@ -0,0 +1,10 @@
+/**
+ * @example
+ *     {
+ *         id: "123"
+ *     }
+ */
+export interface ListHandlingEventsRequest {
+    /** The identifier for the conversation as given by Intercom. */
+    id: string;
+}

package/dist/cjs/api/resources/unstable/resources/conversations/client/requests/ListHandlingEventsRequest.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/resources/conversations/client/requests/index.d.ts

@@ -4,6 +4,7 @@ export type { CreateConversationRequest } from "./CreateConversationRequest.js";
 export type { DeleteConversationRequest } from "./DeleteConversationRequest.js";
 export type { DetachContactFromConversationRequest } from "./DetachContactFromConversationRequest.js";
 export type { ListConversationsRequest } from "./ListConversationsRequest.js";
+export type { ListHandlingEventsRequest } from "./ListHandlingEventsRequest.js";
 export type { ManageConversationRequest } from "./ManageConversationRequest.js";
 export type { ReplyConversationRequest } from "./ReplyConversationRequest.js";
 export type { RetrieveConversationRequest } from "./RetrieveConversationRequest.js";

package/dist/cjs/api/resources/unstable/resources/conversations/types/Conversation.d.ts

@@ -31,6 +31,8 @@ export interface Conversation {
     team_assignee_id?: string;
     /** The ID of the company that the conversation is associated with. The unique identifier for the company which is given by Intercom. */
     company_id?: string;
+    /** The company associated with the conversation. */
+    company?: Intercom.unstable.Company;
     tags?: Intercom.unstable.Tags;
     conversation_rating?: Intercom.unstable.ConversationRating;
     source?: Intercom.unstable.ConversationSource;

package/dist/cjs/api/resources/unstable/resources/index.d.ts

@@ -91,3 +91,5 @@ export * from "./ticketTypes/client/requests/index.js";
 export * as ticketTypes from "./ticketTypes/index.js";
 export * from "./visitors/client/requests/index.js";
 export * as visitors from "./visitors/index.js";
+export * from "./workflows/client/requests/index.js";
+export * as workflows from "./workflows/index.js";

package/dist/cjs/api/resources/unstable/resources/index.js

@@ -36,7 +36,7 @@ var __importStar = (this && this.__importStar) || (function () {
     };
 })();
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.visitors = exports.ticketTypes = exports.ticketTypeAttributes = exports.tickets = exports.ticketStates = exports.teams = exports.tags = exports.switch_ = exports.subscriptionTypes = exports.segments = exports.notes = exports.news = exports.messages = exports.macros = exports.jobs = exports.internalArticles = exports.helpCenter = exports.export_ = exports.emails = exports.dataExport = exports.dataEvents = exports.dataAttributes = exports.customObjectInstances = exports.customChannelEvents = exports.conversations = exports.contacts = exports.companies = exports.calls = exports.brands = exports.awayStatusReasons = exports.articles = exports.aiContentSource = exports.aiContent = exports.aiAgent = exports.admins = void 0;
+exports.workflows = exports.visitors = exports.ticketTypes = exports.ticketTypeAttributes = exports.tickets = exports.ticketStates = exports.teams = exports.tags = exports.switch_ = exports.subscriptionTypes = exports.segments = exports.notes = exports.news = exports.messages = exports.macros = exports.jobs = exports.internalArticles = exports.helpCenter = exports.export_ = exports.emails = exports.dataExport = exports.dataEvents = exports.dataAttributes = exports.customObjectInstances = exports.customChannelEvents = exports.conversations = exports.contacts = exports.companies = exports.calls = exports.brands = exports.awayStatusReasons = exports.articles = exports.aiContentSource = exports.aiContent = exports.aiAgent = exports.admins = void 0;
 __exportStar(require("./admins/client/requests/index.js"), exports);
 exports.admins = __importStar(require("./admins/index.js"));
 __exportStar(require("./admins/types/index.js"), exports);
@@ -130,3 +130,5 @@ __exportStar(require("./ticketTypes/client/requests/index.js"), exports);
 exports.ticketTypes = __importStar(require("./ticketTypes/index.js"));
 __exportStar(require("./visitors/client/requests/index.js"), exports);
 exports.visitors = __importStar(require("./visitors/index.js"));
+__exportStar(require("./workflows/client/requests/index.js"), exports);
+exports.workflows = __importStar(require("./workflows/index.js"));

package/dist/cjs/api/resources/unstable/resources/workflows/client/Client.d.ts

@@ -0,0 +1,39 @@
+import type { BaseClientOptions, BaseRequestOptions } from "../../../../../../BaseClient.js";
+import { type NormalizedClientOptionsWithAuth } from "../../../../../../BaseClient.js";
+import * as core from "../../../../../../core/index.js";
+import * as Intercom from "../../../../../index.js";
+export declare namespace WorkflowsClient {
+    interface Options extends BaseClientOptions {
+    }
+    interface RequestOptions extends BaseRequestOptions {
+    }
+}
+/**
+ * Export workflow configurations from your workspace.
+ */
+export declare class WorkflowsClient {
+    protected readonly _options: NormalizedClientOptionsWithAuth<WorkflowsClient.Options>;
+    constructor(options?: WorkflowsClient.Options);
+    /**
+     * Export a workflow configuration by its ID. This endpoint returns the complete workflow definition including its steps, targeting rules, and attributes.
+     *
+     * This endpoint is designed for EU Data Act compliance, allowing customers to export their workflow configurations.
+     *
+     * {% admonition type="warning" name="Unstable API" %}
+     *   This API is currently in the Unstable version. Its behavior may change in future releases.
+     * {% /admonition %}
+     *
+     * @param {Intercom.unstable.ExportWorkflowRequest} request
+     * @param {WorkflowsClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Intercom.unstable.ForbiddenError}
+     * @throws {@link Intercom.unstable.NotFoundError}
+     *
+     * @example
+     *     await client.unstable.workflows.exportWorkflow({
+     *         id: "12345"
+     *     })
+     */
+    exportWorkflow(request: Intercom.unstable.ExportWorkflowRequest, requestOptions?: WorkflowsClient.RequestOptions): core.HttpResponsePromise<Intercom.unstable.WorkflowExport>;
+    private __exportWorkflow;
+}

package/dist/cjs/api/resources/unstable/resources/workflows/client/Client.js

@@ -0,0 +1,122 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.WorkflowsClient = void 0;
+const BaseClient_js_1 = require("../../../../../../BaseClient.js");
+const headers_js_1 = require("../../../../../../core/headers.js");
+const core = __importStar(require("../../../../../../core/index.js"));
+const environments = __importStar(require("../../../../../../environments.js"));
+const handleNonStatusCodeError_js_1 = require("../../../../../../errors/handleNonStatusCodeError.js");
+const errors = __importStar(require("../../../../../../errors/index.js"));
+const Intercom = __importStar(require("../../../../../index.js"));
+/**
+ * Export workflow configurations from your workspace.
+ */
+class WorkflowsClient {
+    constructor(options = {}) {
+        this._options = (0, BaseClient_js_1.normalizeClientOptionsWithAuth)(options);
+    }
+    /**
+     * Export a workflow configuration by its ID. This endpoint returns the complete workflow definition including its steps, targeting rules, and attributes.
+     *
+     * This endpoint is designed for EU Data Act compliance, allowing customers to export their workflow configurations.
+     *
+     * {% admonition type="warning" name="Unstable API" %}
+     *   This API is currently in the Unstable version. Its behavior may change in future releases.
+     * {% /admonition %}
+     *
+     * @param {Intercom.unstable.ExportWorkflowRequest} request
+     * @param {WorkflowsClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Intercom.unstable.ForbiddenError}
+     * @throws {@link Intercom.unstable.NotFoundError}
+     *
+     * @example
+     *     await client.unstable.workflows.exportWorkflow({
+     *         id: "12345"
+     *     })
+     */
+    exportWorkflow(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__exportWorkflow(request, requestOptions));
+    }
+    __exportWorkflow(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k;
+            const { id } = request;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, (0, headers_js_1.mergeOnlyDefinedHeaders)({ "Intercom-Version": requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.version }), requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield ((_b = this._options.fetcher) !== null && _b !== void 0 ? _b : core.fetcher)({
+                url: core.url.join((_d = (_c = (yield core.Supplier.get(this._options.baseUrl))) !== null && _c !== void 0 ? _c : (yield core.Supplier.get(this._options.environment))) !== null && _d !== void 0 ? _d : environments.IntercomEnvironment.UsProduction, `export/workflows/${core.url.encodePathParam(id)}`),
+                method: "GET",
+                headers: _headers,
+                queryParameters: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams,
+                timeoutMs: ((_g = (_e = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _e !== void 0 ? _e : (_f = this._options) === null || _f === void 0 ? void 0 : _f.timeoutInSeconds) !== null && _g !== void 0 ? _g : 20) * 1000,
+                maxRetries: (_h = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _h !== void 0 ? _h : (_j = this._options) === null || _j === void 0 ? void 0 : _j.maxRetries,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_k = this._options) === null || _k === void 0 ? void 0 : _k.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 403:
+                        throw new Intercom.unstable.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Intercom.unstable.NotFoundError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.IntercomError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "GET", "/export/workflows/{id}");
+        });
+    }
+}
+exports.WorkflowsClient = WorkflowsClient;

package/dist/cjs/api/resources/unstable/resources/workflows/client/index.d.ts

@@ -0,0 +1 @@
+export * from "./requests/index.js";

package/dist/cjs/api/resources/unstable/resources/workflows/client/index.js

@@ -0,0 +1,17 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./requests/index.js"), exports);

package/dist/cjs/api/resources/unstable/resources/workflows/client/requests/ExportWorkflowRequest.d.ts

@@ -0,0 +1,10 @@
+/**
+ * @example
+ *     {
+ *         id: "12345"
+ *     }
+ */
+export interface ExportWorkflowRequest {
+    /** The unique identifier for the workflow */
+    id: string;
+}

package/dist/cjs/api/resources/unstable/resources/workflows/client/requests/ExportWorkflowRequest.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/resources/workflows/client/requests/index.d.ts

@@ -0,0 +1 @@
+export type { ExportWorkflowRequest } from "./ExportWorkflowRequest.js";

package/dist/cjs/api/resources/unstable/resources/workflows/client/requests/index.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/resources/workflows/index.d.ts

@@ -0,0 +1 @@
+export * from "./client/index.js";

package/dist/cjs/api/resources/unstable/resources/workflows/index.js

@@ -0,0 +1,17 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./client/index.js"), exports);

package/dist/cjs/api/resources/unstable/types/ConversationAttributeUpdatedByAdmin.d.ts

@@ -11,7 +11,9 @@ export declare namespace ConversationAttributeUpdatedByAdmin {
         name?: string;
     }
     interface Value {
-        /** Value of the CDA updated */
+        /** Current value of the CDA updated */
         name?: string;
+        /** Previous value of the CDA */
+        previous?: string;
     }
 }

package/dist/cjs/api/resources/unstable/types/ConversationAttributeUpdatedByUser.d.ts

@@ -0,0 +1,19 @@
+/**
+ * Contains details about Custom Data Attributes (CDAs) that were modified by a user for conversation part type <code>conversation_attribute_updated_by_user</code>.
+ */
+export interface ConversationAttributeUpdatedByUser {
+    attribute?: ConversationAttributeUpdatedByUser.Attribute;
+    value?: ConversationAttributeUpdatedByUser.Value;
+}
+export declare namespace ConversationAttributeUpdatedByUser {
+    interface Attribute {
+        /** Name of the CDA updated */
+        name?: string;
+    }
+    interface Value {
+        /** Current value of the CDA updated */
+        name?: string;
+        /** Previous value of the CDA (null for older events) */
+        previous?: string;
+    }
+}

package/dist/cjs/api/resources/unstable/types/ConversationAttributeUpdatedByUser.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/ConversationSlaAppliedByRule.d.ts

@@ -0,0 +1,24 @@
+/**
+ * Contains details about SLA applied by modern Operator workflows for conversation part type <code>conversation_sla_applied_by_rule</code>.
+ */
+export interface ConversationSlaAppliedByRule {
+    /** Name of the SLA that was applied */
+    sla_name?: string;
+    /** Target times configured for the SLA (in seconds) */
+    sla_definition?: ConversationSlaAppliedByRule.SlaDefinition;
+}
+export declare namespace ConversationSlaAppliedByRule {
+    /**
+     * Target times configured for the SLA (in seconds)
+     */
+    interface SlaDefinition {
+        /** First response time target in seconds */
+        first_reply_time?: number;
+        /** Next reply time target in seconds */
+        next_reply_time?: number;
+        /** Resolution time target in seconds */
+        resolution_time?: number;
+        /** Time to close target in seconds */
+        time_to_close?: number;
+    }
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaAppliedByRule.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/ConversationSlaAppliedByWorkflow.d.ts

@@ -0,0 +1,24 @@
+/**
+ * Contains details about SLA applied by legacy Inbox Rules for conversation part type <code>conversation_sla_applied_by_workflow</code>.
+ */
+export interface ConversationSlaAppliedByWorkflow {
+    /** Name of the SLA that was applied */
+    sla_name?: string;
+    /** Target times configured for the SLA (in seconds) */
+    sla_definition?: ConversationSlaAppliedByWorkflow.SlaDefinition;
+}
+export declare namespace ConversationSlaAppliedByWorkflow {
+    /**
+     * Target times configured for the SLA (in seconds)
+     */
+    interface SlaDefinition {
+        /** First response time target in seconds */
+        first_reply_time?: number;
+        /** Next reply time target in seconds */
+        next_reply_time?: number;
+        /** Resolution time target in seconds */
+        resolution_time?: number;
+        /** Time to close target in seconds */
+        time_to_close?: number;
+    }
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaAppliedByWorkflow.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/ConversationSlaPaused.d.ts

@@ -0,0 +1,29 @@
+/**
+ * Contains SLA status at the moment of pausing for conversation part type <code>conversation_sla_paused</code>.
+ */
+export interface ConversationSlaPaused {
+    /** Name of the SLA being paused */
+    sla_name?: string;
+    /** Overall SLA status at pause time */
+    current_sla_status?: ConversationSlaPaused.CurrentSlaStatus;
+    /** Status of all SLA targets at pause time */
+    sla_states?: Record<string, ConversationSlaPaused.SlaStates.Value>;
+}
+export declare namespace ConversationSlaPaused {
+    /** Overall SLA status at pause time */
+    const CurrentSlaStatus: {
+        readonly Active: "active";
+        readonly Hit: "hit";
+        readonly Missed: "missed";
+        readonly Canceled: "canceled";
+    };
+    type CurrentSlaStatus = (typeof CurrentSlaStatus)[keyof typeof CurrentSlaStatus];
+    namespace SlaStates {
+        interface Value {
+            /** Status of this specific target (always paused) */
+            status?: "paused";
+            /** Time remaining when paused */
+            seconds_remaining?: number;
+        }
+    }
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaPaused.js

@@ -0,0 +1,14 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ConversationSlaPaused = void 0;
+var ConversationSlaPaused;
+(function (ConversationSlaPaused) {
+    /** Overall SLA status at pause time */
+    ConversationSlaPaused.CurrentSlaStatus = {
+        Active: "active",
+        Hit: "hit",
+        Missed: "missed",
+        Canceled: "canceled",
+    };
+})(ConversationSlaPaused || (exports.ConversationSlaPaused = ConversationSlaPaused = {}));

package/dist/cjs/api/resources/unstable/types/ConversationSlaRemoved.d.ts

@@ -0,0 +1,7 @@
+/**
+ * Contains basic SLA information when removed for conversation part type <code>conversation_sla_removed</code>.
+ */
+export interface ConversationSlaRemoved {
+    /** Name of the SLA that was removed */
+    sla_name?: string;
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaRemoved.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/ConversationSlaTargetMissed.d.ts

@@ -0,0 +1,50 @@
+/**
+ * Contains complete status of all SLA targets when a breach occurs for conversation part type <code>conversation_sla_target_missed</code>.
+ */
+export interface ConversationSlaTargetMissed {
+    /** Name of the SLA */
+    sla_name?: string;
+    /** Which specific target was missed */
+    sla_target_type?: ConversationSlaTargetMissed.SlaTargetType;
+    /** Overall SLA status */
+    current_sla_status?: ConversationSlaTargetMissed.CurrentSlaStatus;
+    /** Status of all SLA targets at the time of breach */
+    sla_states?: Record<string, ConversationSlaTargetMissed.SlaStates.Value>;
+}
+export declare namespace ConversationSlaTargetMissed {
+    /** Which specific target was missed */
+    const SlaTargetType: {
+        readonly FirstReplyTime: "first_reply_time";
+        readonly NextReplyTime: "next_reply_time";
+        readonly ResolutionTime: "resolution_time";
+        readonly TimeToClose: "time_to_close";
+    };
+    type SlaTargetType = (typeof SlaTargetType)[keyof typeof SlaTargetType];
+    /** Overall SLA status */
+    const CurrentSlaStatus: {
+        readonly Hit: "hit";
+        readonly Missed: "missed";
+        readonly Active: "active";
+        readonly Paused: "paused";
+        readonly Canceled: "canceled";
+    };
+    type CurrentSlaStatus = (typeof CurrentSlaStatus)[keyof typeof CurrentSlaStatus];
+    namespace SlaStates {
+        interface Value {
+            /** Status of this specific target */
+            status?: Value.Status;
+            /** Time remaining for active/paused targets (null for hit/missed) */
+            seconds_remaining?: number;
+        }
+        namespace Value {
+            /** Status of this specific target */
+            const Status: {
+                readonly Hit: "hit";
+                readonly Missed: "missed";
+                readonly Active: "active";
+                readonly Paused: "paused";
+            };
+            type Status = (typeof Status)[keyof typeof Status];
+        }
+    }
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaTargetMissed.js

@@ -0,0 +1,35 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ConversationSlaTargetMissed = void 0;
+var ConversationSlaTargetMissed;
+(function (ConversationSlaTargetMissed) {
+    /** Which specific target was missed */
+    ConversationSlaTargetMissed.SlaTargetType = {
+        FirstReplyTime: "first_reply_time",
+        NextReplyTime: "next_reply_time",
+        ResolutionTime: "resolution_time",
+        TimeToClose: "time_to_close",
+    };
+    /** Overall SLA status */
+    ConversationSlaTargetMissed.CurrentSlaStatus = {
+        Hit: "hit",
+        Missed: "missed",
+        Active: "active",
+        Paused: "paused",
+        Canceled: "canceled",
+    };
+    let SlaStates;
+    (function (SlaStates) {
+        let Value;
+        (function (Value) {
+            /** Status of this specific target */
+            Value.Status = {
+                Hit: "hit",
+                Missed: "missed",
+                Active: "active",
+                Paused: "paused",
+            };
+        })(Value = SlaStates.Value || (SlaStates.Value = {}));
+    })(SlaStates = ConversationSlaTargetMissed.SlaStates || (ConversationSlaTargetMissed.SlaStates = {}));
+})(ConversationSlaTargetMissed || (exports.ConversationSlaTargetMissed = ConversationSlaTargetMissed = {}));

package/dist/cjs/api/resources/unstable/types/ConversationSlaUnpaused.d.ts

@@ -0,0 +1,7 @@
+/**
+ * Contains basic SLA information when unpaused for conversation part type <code>conversation_sla_unpaused</code>.
+ */
+export interface ConversationSlaUnpaused {
+    /** Name of the SLA being unpaused */
+    sla_name?: string;
+}

package/dist/cjs/api/resources/unstable/types/ConversationSlaUnpaused.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/ConversationTagsUpdated.d.ts

@@ -0,0 +1,9 @@
+/**
+ * Contains details about tags that were added or removed from a conversation for conversation part type <code>conversation_tags_updated</code>.
+ */
+export interface ConversationTagsUpdated {
+    /** Array of tag names that were added */
+    tags_added?: string[];
+    /** Array of tag names that were removed */
+    tags_removed?: string[];
+}

package/dist/cjs/api/resources/unstable/types/ConversationTagsUpdated.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/cjs/api/resources/unstable/types/EventDetails.d.ts

@@ -1,2 +1,2 @@
 import type * as Intercom from "../../../index.js";
-export type EventDetails = Intercom.unstable.ConversationAttributeUpdatedByWorkflow | Intercom.unstable.ConversationAttributeUpdatedByAdmin | Intercom.unstable.CustomActionStarted | Intercom.unstable.CustomActionFinished | Intercom.unstable.OperatorWorkflowEvent;
+export type EventDetails = Intercom.unstable.ConversationAttributeUpdatedByWorkflow | Intercom.unstable.ConversationAttributeUpdatedByAdmin | Intercom.unstable.ConversationAttributeUpdatedByUser | Intercom.unstable.CustomActionStarted | Intercom.unstable.CustomActionFinished | Intercom.unstable.OperatorWorkflowEvent | Intercom.unstable.ConversationTagsUpdated | Intercom.unstable.Snoozed | Intercom.unstable.PriorityChanged | Intercom.unstable.ConversationSlaAppliedByRule | Intercom.unstable.ConversationSlaAppliedByWorkflow | Intercom.unstable.ConversationSlaTargetMissed | Intercom.unstable.ConversationSlaPaused | Intercom.unstable.ConversationSlaUnpaused | Intercom.unstable.ConversationSlaRemoved;

package/dist/cjs/api/resources/unstable/types/HandlingEvent.d.ts

@@ -0,0 +1,21 @@
+import type * as Intercom from "../../../index.js";
+/**
+ * A pause or resume event for a conversation
+ */
+export interface HandlingEvent {
+    teammate: Intercom.unstable.TeammateReference;
+    /** The type of handling event */
+    type: HandlingEvent.Type;
+    /** ISO8601 timestamp when the event occurred */
+    timestamp: string;
+    /** Optional reason for the event (e.g., "Paused", "Away") */
+    reason?: string;
+}
+export declare namespace HandlingEvent {
+    /** The type of handling event */
+    const Type: {
+        readonly Paused: "paused";
+        readonly Resumed: "resumed";
+    };
+    type Type = (typeof Type)[keyof typeof Type];
+}

package/dist/cjs/api/resources/unstable/types/HandlingEvent.js

@@ -0,0 +1,12 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.HandlingEvent = void 0;
+var HandlingEvent;
+(function (HandlingEvent) {
+    /** The type of handling event */
+    HandlingEvent.Type = {
+        Paused: "paused",
+        Resumed: "resumed",
+    };
+})(HandlingEvent || (exports.HandlingEvent = HandlingEvent = {}));

package/dist/cjs/api/resources/unstable/types/HandlingEventList.d.ts

@@ -0,0 +1,8 @@
+import type * as Intercom from "../../../index.js";
+/**
+ * A list of handling events for a conversation
+ */
+export interface HandlingEventList {
+    /** Array of handling events */
+    handling_events?: Intercom.unstable.HandlingEvent[];
+}

package/dist/cjs/api/resources/unstable/types/HandlingEventList.js

@@ -0,0 +1,3 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+Object.defineProperty(exports, "__esModule", { value: true });