intercom-client 6.0.0-alpha → 6.0.0-beta.2

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (2423) hide show
  1. package/CHANGELOG.md +77 -0
  2. package/LICENSE +201 -0
  3. package/README.md +217 -111
  4. package/_shims/MultipartBody.d.ts +9 -0
  5. package/_shims/MultipartBody.d.ts.map +1 -0
  6. package/_shims/MultipartBody.js +16 -0
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  8. package/_shims/MultipartBody.mjs +12 -0
  9. package/_shims/MultipartBody.mjs.map +1 -0
  10. package/_shims/README.md +46 -0
  11. package/_shims/auto/runtime-bun.d.ts +5 -0
  12. package/_shims/auto/runtime-bun.d.ts.map +1 -0
  13. package/_shims/auto/runtime-bun.js +21 -0
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  17. package/_shims/auto/runtime-node.d.ts +5 -0
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  19. package/_shims/auto/runtime-node.js +21 -0
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  23. package/_shims/auto/runtime.d.ts +5 -0
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  25. package/_shims/auto/runtime.js +21 -0
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  29. package/_shims/auto/types-node.d.ts +5 -0
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  36. package/_shims/auto/types.js +3 -0
  37. package/_shims/auto/types.mjs +3 -0
  38. package/_shims/bun-runtime.d.ts +6 -0
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  44. package/_shims/index.d.ts +81 -0
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  47. package/_shims/manual-types.d.ts +12 -0
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  56. package/_shims/node-types.d.ts +42 -0
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  59. package/_shims/registry.d.ts +37 -0
  60. package/_shims/registry.d.ts.map +1 -0
  61. package/_shims/registry.js +41 -0
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  65. package/_shims/web-runtime.d.ts +5 -0
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  71. package/_shims/web-types.d.ts +83 -0
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  74. package/core.d.ts +239 -0
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  80. package/error.d.ts +53 -0
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  86. package/index.d.mts +296 -0
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  89. package/index.js +145 -9
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  91. package/index.mjs +142 -0
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  93. package/package.json +99 -33
  94. package/pagination.d.ts +40 -0
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  100. package/resource.d.ts +6 -0
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  106. package/resources/admins/activity-logs.d.ts +144 -0
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  124. package/resources/articles.d.ts +496 -0
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  130. package/resources/companies/companies.d.ts +322 -0
  131. package/resources/companies/companies.d.ts.map +1 -0
  132. package/resources/companies/companies.js +153 -0
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  134. package/resources/companies/companies.mjs +126 -0
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  136. package/resources/companies/contacts.d.ts +47 -0
  137. package/resources/companies/contacts.d.ts.map +1 -0
  138. package/resources/companies/contacts.js +27 -0
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  140. package/resources/companies/contacts.mjs +23 -0
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  142. package/resources/companies/index.d.ts +4 -0
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  144. package/resources/companies/index.js +11 -0
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  146. package/resources/companies/index.mjs +5 -0
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  148. package/resources/companies/segments.d.ts +36 -0
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  150. package/resources/companies/segments.js +27 -0
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  152. package/resources/companies/segments.mjs +23 -0
  153. package/resources/companies/segments.mjs.map +1 -0
  154. package/resources/contacts/companies.d.ts +99 -0
  155. package/resources/contacts/companies.d.ts.map +1 -0
  156. package/resources/contacts/companies.js +58 -0
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  160. package/resources/contacts/contacts.d.ts +467 -0
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  162. package/resources/contacts/contacts.js +315 -0
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  166. package/resources/contacts/index.d.ts +7 -0
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  172. package/resources/contacts/notes.d.ts +71 -0
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  174. package/resources/contacts/notes.js +43 -0
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  178. package/resources/contacts/segments.d.ts +36 -0
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  180. package/resources/contacts/segments.js +27 -0
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  184. package/resources/contacts/subscriptions.d.ts +149 -0
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  186. package/resources/contacts/subscriptions.js +68 -0
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  190. package/resources/contacts/tags.d.ts +53 -0
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  196. package/resources/conversations/conversations.d.ts +428 -0
  197. package/resources/conversations/conversations.d.ts.map +1 -0
  198. package/resources/conversations/conversations.js +298 -0
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  202. package/resources/conversations/customers.d.ts +145 -0
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  208. package/resources/conversations/index.d.ts +7 -0
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  226. package/resources/conversations/run-assignment-rules.d.ts +24 -0
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  232. package/resources/conversations/tags.d.ts +47 -0
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  256. package/resources/download/content/content.d.ts +10 -0
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  2313. package/dist/api/types/TicketTypeAttributeList.js +0 -5
  2314. package/dist/api/types/TicketTypeList.d.ts +0 -13
  2315. package/dist/api/types/TicketTypeList.js +0 -5
  2316. package/dist/api/types/Translation.d.ts +0 -14
  2317. package/dist/api/types/Translation.js +0 -5
  2318. package/dist/api/types/UntagCompanyRequest.d.ts +0 -13
  2319. package/dist/api/types/UntagCompanyRequest.js +0 -5
  2320. package/dist/api/types/UntagCompanyRequestCompaniesItem.d.ts +0 -11
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  2322. package/dist/api/types/UpdateArticleRequest.d.ts +0 -24
  2323. package/dist/api/types/UpdateArticleRequest.js +0 -5
  2324. package/dist/api/types/UpdateArticleRequestState.d.ts +0 -11
  2325. package/dist/api/types/UpdateArticleRequestState.js +0 -10
  2326. package/dist/api/types/UpdateTicketTypeRequest.d.ts +0 -22
  2327. package/dist/api/types/UpdateTicketTypeRequest.js +0 -5
  2328. package/dist/api/types/UpdateTicketTypeRequestCategory.d.ts +0 -12
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  2330. package/dist/api/types/UpdateVisitorRequest.d.ts +0 -8
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  2332. package/dist/api/types/UpdateVisitorRequestWithId.d.ts +0 -9
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  2338. package/dist/api/types/VisitorAvatar.d.ts +0 -9
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  2340. package/dist/api/types/VisitorCompanies.d.ts +0 -9
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  2348. package/dist/api/types/VisitorSocialProfiles.d.ts +0 -8
  2349. package/dist/api/types/VisitorSocialProfiles.js +0 -5
  2350. package/dist/api/types/VisitorTags.d.ts +0 -9
  2351. package/dist/api/types/VisitorTags.js +0 -5
  2352. package/dist/api/types/VisitorTagsTagsItem.d.ts +0 -11
  2353. package/dist/api/types/VisitorTagsTagsItem.js +0 -5
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  2423. package/reference.md +0 -7755
@@ -0,0 +1,472 @@
1
+ import { APIResource } from "../../resource.js";
2
+ import * as Core from "../../core.js";
3
+ import * as TicketsAPI from "./tickets.js";
4
+ import * as Shared from "../shared.js";
5
+ import * as TagsAPI from "./tags.js";
6
+ export declare class Tickets extends APIResource {
7
+ tags: TagsAPI.Tags;
8
+ /**
9
+ * You can create a new ticket.
10
+ */
11
+ create(params: TicketCreateParams, options?: Core.RequestOptions): Core.APIPromise<Shared.Ticket | null>;
12
+ /**
13
+ * You can reply to a ticket with a message from an admin or on behalf of a
14
+ * contact, or with a note for admins.
15
+ */
16
+ reply(id: string, params: TicketReplyParams, options?: Core.RequestOptions): Core.APIPromise<TicketReply>;
17
+ /**
18
+ * You can fetch the details of a single ticket.
19
+ */
20
+ retrieveById(id: string, params?: TicketRetrieveByIDParams, options?: Core.RequestOptions): Core.APIPromise<Shared.Ticket | null>;
21
+ retrieveById(id: string, options?: Core.RequestOptions): Core.APIPromise<Shared.Ticket | null>;
22
+ /**
23
+ * You can search for multiple tickets by the value of their attributes in order to
24
+ * fetch exactly which ones you want.
25
+ *
26
+ * To search for tickets, you send a `POST` request to
27
+ * `https://api.intercom.io/tickets/search`.
28
+ *
29
+ * This will accept a query object in the body which will define your filters.
30
+ * {% admonition type="warning" name="Optimizing search queries" %} Search queries
31
+ * can be complex, so optimizing them can help the performance of your search. Use
32
+ * the `AND` and `OR` operators to combine multiple filters to get the exact
33
+ * results you need and utilize pagination to limit the number of results returned.
34
+ * The default is `20` results per page. See the
35
+ * [pagination section](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/pagination/#example-search-conversations-request)
36
+ * for more details on how to use the `starting_after` param. {% /admonition %}
37
+ *
38
+ * ### Nesting & Limitations
39
+ *
40
+ * You can nest these filters in order to get even more granular insights that
41
+ * pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). There are some
42
+ * limitations to the amount of multiples there can be:
43
+ *
44
+ * - There's a limit of max 2 nested filters
45
+ * - There's a limit of max 15 filters for each AND or OR group
46
+ *
47
+ * ### Accepted Fields
48
+ *
49
+ * Most keys listed as part of the Ticket model are searchable, whether writeable
50
+ * or not. The value you search for has to match the accepted type, otherwise the
51
+ * query will fail (ie. as `created_at` accepts a date, the `value` cannot be a
52
+ * string such as `"foobar"`).
53
+ *
54
+ * | Field | Type |
55
+ * | :-------------------- | :------------------------------------------------------------- |
56
+ * | id | String |
57
+ * | created_at | Date (UNIX timestamp) |
58
+ * | updated_at | Date (UNIX timestamp) |
59
+ * | _default_title_ | String |
60
+ * | _default_description_ | String |
61
+ * | category | String |
62
+ * | ticket_type_id | String |
63
+ * | contact_ids | String |
64
+ * | teammate_ids | String |
65
+ * | admin_assignee_id | String |
66
+ * | team_assignee_id | String |
67
+ * | open | Boolean |
68
+ * | state | String |
69
+ * | snoozed_until | Date (UNIX timestamp) |
70
+ * | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer |
71
+ *
72
+ * ### Accepted Operators
73
+ *
74
+ * {% admonition type="info" name="Searching based on `created_at`" %} You may use
75
+ * the `<=` or `>=` operators to search by `created_at`. {% /admonition %}
76
+ *
77
+ * The table below shows the operators you can use to define how you want to search
78
+ * for the value. The operator should be put in as a string (`"="`). The operator
79
+ * has to be compatible with the field's type (eg. you cannot search with `>` for a
80
+ * given string value as it's only compatible for integer's and dates).
81
+ *
82
+ * | Operator | Valid Types | Description |
83
+ * | :------- | :---------------------------- | :--------------------------------------------------------- |
84
+ * | = | All | Equals |
85
+ * | != | All | Doesn't Equal |
86
+ * | IN | All | In Shortcut for `OR` queries Values most be in Array |
87
+ * | NIN | All | Not In Shortcut for `OR !` queries Values must be in Array |
88
+ * | > | Integer Date (UNIX Timestamp) | Greater (or equal) than |
89
+ * | < | Integer Date (UNIX Timestamp) | Lower (or equal) than |
90
+ * | ~ | String | Contains |
91
+ * | !~ | String | Doesn't Contain |
92
+ * | ^ | String | Starts With |
93
+ * | $ | String | Ends With |
94
+ */
95
+ search(params: TicketSearchParams, options?: Core.RequestOptions): Core.APIPromise<TicketList>;
96
+ /**
97
+ * You can update a ticket.
98
+ */
99
+ updateById(id: string, params?: TicketUpdateByIDParams, options?: Core.RequestOptions): Core.APIPromise<Shared.Ticket | null>;
100
+ updateById(id: string, options?: Core.RequestOptions): Core.APIPromise<Shared.Ticket | null>;
101
+ }
102
+ /**
103
+ * Tickets are how you track requests from your users.
104
+ */
105
+ export interface TicketList {
106
+ /**
107
+ * Cursor-based pagination is a technique used in the Intercom API to navigate
108
+ * through large amounts of data. A "cursor" or pointer is used to keep track of
109
+ * the current position in the result set, allowing the API to return the data in
110
+ * small chunks or "pages" as needed.
111
+ */
112
+ pages?: Shared.CursorPages | null;
113
+ /**
114
+ * The list of ticket objects
115
+ */
116
+ tickets?: Array<Shared.Ticket | null>;
117
+ /**
118
+ * A count of the total number of objects.
119
+ */
120
+ total_count?: number;
121
+ /**
122
+ * Always ticket.list
123
+ */
124
+ type?: 'ticket.list';
125
+ }
126
+ /**
127
+ * A Ticket Part representing a note, comment, or quick_reply on a ticket
128
+ */
129
+ export interface TicketReply {
130
+ /**
131
+ * The id representing the part.
132
+ */
133
+ id?: string;
134
+ /**
135
+ * A list of attachments for the part.
136
+ */
137
+ attachments?: Array<Shared.PartAttachment>;
138
+ /**
139
+ * The author that wrote or triggered the part. Can be a bot, admin, team or user.
140
+ */
141
+ author?: TicketReply.Author;
142
+ /**
143
+ * The message body, which may contain HTML.
144
+ */
145
+ body?: string | null;
146
+ /**
147
+ * The time the note was created.
148
+ */
149
+ created_at?: number;
150
+ /**
151
+ * Type of the part
152
+ */
153
+ part_type?: 'note' | 'comment' | 'quick_reply';
154
+ /**
155
+ * Whether or not the ticket part has been redacted.
156
+ */
157
+ redacted?: boolean;
158
+ /**
159
+ * Always ticket_part
160
+ */
161
+ type?: 'ticket_part';
162
+ /**
163
+ * The last time the note was updated.
164
+ */
165
+ updated_at?: number;
166
+ }
167
+ export declare namespace TicketReply {
168
+ /**
169
+ * The author that wrote or triggered the part. Can be a bot, admin, team or user.
170
+ */
171
+ interface Author {
172
+ /**
173
+ * The id of the author
174
+ */
175
+ id?: string;
176
+ /**
177
+ * The email of the author
178
+ */
179
+ email?: string;
180
+ /**
181
+ * The name of the author
182
+ */
183
+ name?: string | null;
184
+ /**
185
+ * The type of the author
186
+ */
187
+ type?: 'admin' | 'bot' | 'team' | 'user';
188
+ }
189
+ }
190
+ export interface TicketCreateParams {
191
+ /**
192
+ * Body param: The list of contacts (users or leads) affected by this ticket.
193
+ * Currently only one is allowed
194
+ */
195
+ contacts: Array<TicketCreateParams.ID | TicketCreateParams.ExternalID | TicketCreateParams.Email>;
196
+ /**
197
+ * Body param: The ID of the type of ticket you want to create
198
+ */
199
+ ticket_type_id: string;
200
+ /**
201
+ * Body param: The ID of the company that the ticket is associated with. The ID
202
+ * that you set upon company creation.
203
+ */
204
+ company_id?: string;
205
+ /**
206
+ * Body param: The time the ticket was created. If not provided, the current time
207
+ * will be used.
208
+ */
209
+ created_at?: number;
210
+ /**
211
+ * Body param: The attributes set on the ticket. When setting the default title and
212
+ * description attributes, the attribute keys that should be used are
213
+ * `_default_title_` and `_default_description_`. When setting ticket type
214
+ * attributes of the list attribute type, the key should be the attribute name and
215
+ * the value of the attribute should be the list item id, obtainable by
216
+ * [listing the ticket type](ref:get_ticket-types). For example, if the ticket type
217
+ * has an attribute called `priority` of type `list`, the key should be `priority`
218
+ * and the value of the attribute should be the guid of the list item (e.g.
219
+ * `de1825a0-0164-4070-8ca6-13e22462fa7e`).
220
+ */
221
+ ticket_attributes?: Record<string, string | null | number | boolean | Array<unknown>>;
222
+ /**
223
+ * Header param: Intercom API version.By default, it's equal to the version set in
224
+ * the app package.
225
+ */
226
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
227
+ }
228
+ export declare namespace TicketCreateParams {
229
+ interface ID {
230
+ /**
231
+ * The identifier for the contact as given by Intercom.
232
+ */
233
+ id: string;
234
+ }
235
+ interface ExternalID {
236
+ /**
237
+ * The external_id you have defined for the contact who is being added as a
238
+ * participant.
239
+ */
240
+ external_id: string;
241
+ }
242
+ interface Email {
243
+ /**
244
+ * The email you have defined for the contact who is being added as a participant.
245
+ * If a contact with this email does not exist, one will be created.
246
+ */
247
+ email: string;
248
+ }
249
+ }
250
+ export type TicketReplyParams = TicketReplyParams.ContactReplyTicketIntercomUserIDRequest | TicketReplyParams.ContactReplyTicketUserIDRequest | TicketReplyParams.ContactReplyTicketEmailRequest | TicketReplyParams.AdminReplyTicketRequest;
251
+ export declare namespace TicketReplyParams {
252
+ interface ContactReplyTicketIntercomUserIDRequest {
253
+ /**
254
+ * Body param: The text body of the comment.
255
+ */
256
+ body: string;
257
+ /**
258
+ * Body param:
259
+ */
260
+ message_type: 'comment';
261
+ /**
262
+ * Body param:
263
+ */
264
+ type: 'user';
265
+ /**
266
+ * Body param: A list of image URLs that will be added as attachments. You can
267
+ * include up to 10 URLs.
268
+ */
269
+ attachment_urls?: Array<string>;
270
+ /**
271
+ * Body param: The time the reply was created. If not provided, the current time
272
+ * will be used.
273
+ */
274
+ created_at?: number;
275
+ /**
276
+ * Header param: Intercom API version.By default, it's equal to the version set in
277
+ * the app package.
278
+ */
279
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
280
+ }
281
+ interface ContactReplyTicketUserIDRequest {
282
+ /**
283
+ * Body param: The text body of the comment.
284
+ */
285
+ body: string;
286
+ /**
287
+ * Body param:
288
+ */
289
+ message_type: 'comment';
290
+ /**
291
+ * Body param:
292
+ */
293
+ type: 'user';
294
+ /**
295
+ * Body param: A list of image URLs that will be added as attachments. You can
296
+ * include up to 10 URLs.
297
+ */
298
+ attachment_urls?: Array<string>;
299
+ /**
300
+ * Body param: The time the reply was created. If not provided, the current time
301
+ * will be used.
302
+ */
303
+ created_at?: number;
304
+ /**
305
+ * Header param: Intercom API version.By default, it's equal to the version set in
306
+ * the app package.
307
+ */
308
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
309
+ }
310
+ interface ContactReplyTicketEmailRequest {
311
+ /**
312
+ * Body param: The text body of the comment.
313
+ */
314
+ body: string;
315
+ /**
316
+ * Body param:
317
+ */
318
+ message_type: 'comment';
319
+ /**
320
+ * Body param:
321
+ */
322
+ type: 'user';
323
+ /**
324
+ * Body param: A list of image URLs that will be added as attachments. You can
325
+ * include up to 10 URLs.
326
+ */
327
+ attachment_urls?: Array<string>;
328
+ /**
329
+ * Body param: The time the reply was created. If not provided, the current time
330
+ * will be used.
331
+ */
332
+ created_at?: number;
333
+ /**
334
+ * Header param: Intercom API version.By default, it's equal to the version set in
335
+ * the app package.
336
+ */
337
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
338
+ }
339
+ interface AdminReplyTicketRequest {
340
+ /**
341
+ * Body param: The id of the admin who is authoring the comment.
342
+ */
343
+ admin_id: string;
344
+ /**
345
+ * Body param:
346
+ */
347
+ message_type: 'comment' | 'note' | 'quick_reply';
348
+ /**
349
+ * Body param:
350
+ */
351
+ type: 'admin';
352
+ /**
353
+ * Body param: A list of image URLs that will be added as attachments. You can
354
+ * include up to 10 URLs.
355
+ */
356
+ attachment_urls?: Array<string>;
357
+ /**
358
+ * Body param: The text body of the reply. Notes accept some HTML formatting. Must
359
+ * be present for comment and note message types.
360
+ */
361
+ body?: string;
362
+ /**
363
+ * Body param: The time the reply was created. If not provided, the current time
364
+ * will be used.
365
+ */
366
+ created_at?: number;
367
+ /**
368
+ * Body param: The quick reply options to display. Must be present for quick_reply
369
+ * message types.
370
+ */
371
+ reply_options?: Array<TicketReplyParams.AdminReplyTicketRequest.ReplyOption>;
372
+ /**
373
+ * Header param: Intercom API version.By default, it's equal to the version set in
374
+ * the app package.
375
+ */
376
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
377
+ }
378
+ namespace AdminReplyTicketRequest {
379
+ interface ReplyOption {
380
+ /**
381
+ * The text to display in this quick reply option.
382
+ */
383
+ text: string;
384
+ /**
385
+ * A unique identifier for this quick reply option. This value will be available
386
+ * within the metadata of the comment ticket part that is created when a user
387
+ * clicks on this reply option.
388
+ */
389
+ uuid: string;
390
+ }
391
+ }
392
+ }
393
+ export interface TicketRetrieveByIDParams {
394
+ /**
395
+ * Intercom API version.By default, it's equal to the version set in the app
396
+ * package.
397
+ */
398
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
399
+ }
400
+ export interface TicketSearchParams {
401
+ /**
402
+ * Body param: Search using Intercoms Search APIs with a single filter.
403
+ */
404
+ query: Shared.SingleFilterSearchRequest | Shared.MultipleFilterSearchRequest;
405
+ /**
406
+ * Body param:
407
+ */
408
+ pagination?: Shared.StartingAfterPaging | null;
409
+ /**
410
+ * Header param: Intercom API version.By default, it's equal to the version set in
411
+ * the app package.
412
+ */
413
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
414
+ }
415
+ export interface TicketUpdateByIDParams {
416
+ /**
417
+ * Body param:
418
+ */
419
+ assignment?: TicketUpdateByIDParams.Assignment;
420
+ /**
421
+ * Body param: Specify whether the ticket is visible to users.
422
+ */
423
+ is_shared?: boolean;
424
+ /**
425
+ * Body param: Specify if a ticket is open. Set to false to close a ticket. Closing
426
+ * a ticket will also unsnooze it.
427
+ */
428
+ open?: boolean;
429
+ /**
430
+ * Body param: The time you want the ticket to reopen.
431
+ */
432
+ snoozed_until?: number;
433
+ /**
434
+ * Body param: The state of the ticket.
435
+ */
436
+ state?: 'in_progress' | 'waiting_on_customer' | 'resolved';
437
+ /**
438
+ * Body param: The attributes set on the ticket.
439
+ */
440
+ ticket_attributes?: unknown;
441
+ /**
442
+ * Header param: Intercom API version.By default, it's equal to the version set in
443
+ * the app package.
444
+ */
445
+ 'Intercom-Version'?: '1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | 'Unstable';
446
+ }
447
+ export declare namespace TicketUpdateByIDParams {
448
+ interface Assignment {
449
+ /**
450
+ * The ID of the admin performing the action.
451
+ */
452
+ admin_id?: string;
453
+ /**
454
+ * The ID of the admin or team to which the ticket is assigned. Set this 0 to
455
+ * unassign it.
456
+ */
457
+ assignee_id?: string;
458
+ }
459
+ }
460
+ export declare namespace Tickets {
461
+ export import TicketList = TicketsAPI.TicketList;
462
+ export import TicketReply = TicketsAPI.TicketReply;
463
+ export import TicketCreateParams = TicketsAPI.TicketCreateParams;
464
+ export import TicketReplyParams = TicketsAPI.TicketReplyParams;
465
+ export import TicketRetrieveByIDParams = TicketsAPI.TicketRetrieveByIDParams;
466
+ export import TicketSearchParams = TicketsAPI.TicketSearchParams;
467
+ export import TicketUpdateByIDParams = TicketsAPI.TicketUpdateByIDParams;
468
+ export import Tags = TagsAPI.Tags;
469
+ export import TagCreateParams = TagsAPI.TagCreateParams;
470
+ export import TagRemoveParams = TagsAPI.TagRemoveParams;
471
+ }
472
+ //# sourceMappingURL=tickets.d.ts.map
@@ -0,0 +1 @@
1
+ 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@@ -0,0 +1,191 @@
1
+ "use strict";
2
+ // File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
3
+ var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
4
+ if (k2 === undefined) k2 = k;
5
+ var desc = Object.getOwnPropertyDescriptor(m, k);
6
+ if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
7
+ desc = { enumerable: true, get: function() { return m[k]; } };
8
+ }
9
+ Object.defineProperty(o, k2, desc);
10
+ }) : (function(o, m, k, k2) {
11
+ if (k2 === undefined) k2 = k;
12
+ o[k2] = m[k];
13
+ }));
14
+ var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
15
+ Object.defineProperty(o, "default", { enumerable: true, value: v });
16
+ }) : function(o, v) {
17
+ o["default"] = v;
18
+ });
19
+ var __importStar = (this && this.__importStar) || function (mod) {
20
+ if (mod && mod.__esModule) return mod;
21
+ var result = {};
22
+ if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
23
+ __setModuleDefault(result, mod);
24
+ return result;
25
+ };
26
+ Object.defineProperty(exports, "__esModule", { value: true });
27
+ exports.Tickets = void 0;
28
+ const resource_1 = require("../../resource.js");
29
+ const core_1 = require("../../core.js");
30
+ const TagsAPI = __importStar(require("./tags.js"));
31
+ class Tickets extends resource_1.APIResource {
32
+ constructor() {
33
+ super(...arguments);
34
+ this.tags = new TagsAPI.Tags(this._client);
35
+ }
36
+ /**
37
+ * You can create a new ticket.
38
+ */
39
+ create(params, options) {
40
+ const { 'Intercom-Version': intercomVersion, ...body } = params;
41
+ return this._client.post('/tickets', {
42
+ body,
43
+ ...options,
44
+ headers: {
45
+ ...(intercomVersion?.toString() != null ?
46
+ { 'Intercom-Version': intercomVersion?.toString() }
47
+ : undefined),
48
+ ...options?.headers,
49
+ },
50
+ });
51
+ }
52
+ /**
53
+ * You can reply to a ticket with a message from an admin or on behalf of a
54
+ * contact, or with a note for admins.
55
+ */
56
+ reply(id, params, options) {
57
+ const { 'Intercom-Version': intercomVersion, ...body } = params;
58
+ return this._client.post(`/tickets/${id}/reply`, {
59
+ body,
60
+ ...options,
61
+ headers: {
62
+ ...(intercomVersion?.toString() != null ?
63
+ { 'Intercom-Version': intercomVersion?.toString() }
64
+ : undefined),
65
+ ...options?.headers,
66
+ },
67
+ });
68
+ }
69
+ retrieveById(id, params = {}, options) {
70
+ if ((0, core_1.isRequestOptions)(params)) {
71
+ return this.retrieveById(id, {}, params);
72
+ }
73
+ const { 'Intercom-Version': intercomVersion } = params;
74
+ return this._client.get(`/tickets/${id}`, {
75
+ ...options,
76
+ headers: {
77
+ ...(intercomVersion?.toString() != null ?
78
+ { 'Intercom-Version': intercomVersion?.toString() }
79
+ : undefined),
80
+ ...options?.headers,
81
+ },
82
+ });
83
+ }
84
+ /**
85
+ * You can search for multiple tickets by the value of their attributes in order to
86
+ * fetch exactly which ones you want.
87
+ *
88
+ * To search for tickets, you send a `POST` request to
89
+ * `https://api.intercom.io/tickets/search`.
90
+ *
91
+ * This will accept a query object in the body which will define your filters.
92
+ * {% admonition type="warning" name="Optimizing search queries" %} Search queries
93
+ * can be complex, so optimizing them can help the performance of your search. Use
94
+ * the `AND` and `OR` operators to combine multiple filters to get the exact
95
+ * results you need and utilize pagination to limit the number of results returned.
96
+ * The default is `20` results per page. See the
97
+ * [pagination section](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/pagination/#example-search-conversations-request)
98
+ * for more details on how to use the `starting_after` param. {% /admonition %}
99
+ *
100
+ * ### Nesting & Limitations
101
+ *
102
+ * You can nest these filters in order to get even more granular insights that
103
+ * pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). There are some
104
+ * limitations to the amount of multiples there can be:
105
+ *
106
+ * - There's a limit of max 2 nested filters
107
+ * - There's a limit of max 15 filters for each AND or OR group
108
+ *
109
+ * ### Accepted Fields
110
+ *
111
+ * Most keys listed as part of the Ticket model are searchable, whether writeable
112
+ * or not. The value you search for has to match the accepted type, otherwise the
113
+ * query will fail (ie. as `created_at` accepts a date, the `value` cannot be a
114
+ * string such as `"foobar"`).
115
+ *
116
+ * | Field | Type |
117
+ * | :-------------------- | :------------------------------------------------------------- |
118
+ * | id | String |
119
+ * | created_at | Date (UNIX timestamp) |
120
+ * | updated_at | Date (UNIX timestamp) |
121
+ * | _default_title_ | String |
122
+ * | _default_description_ | String |
123
+ * | category | String |
124
+ * | ticket_type_id | String |
125
+ * | contact_ids | String |
126
+ * | teammate_ids | String |
127
+ * | admin_assignee_id | String |
128
+ * | team_assignee_id | String |
129
+ * | open | Boolean |
130
+ * | state | String |
131
+ * | snoozed_until | Date (UNIX timestamp) |
132
+ * | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer |
133
+ *
134
+ * ### Accepted Operators
135
+ *
136
+ * {% admonition type="info" name="Searching based on `created_at`" %} You may use
137
+ * the `<=` or `>=` operators to search by `created_at`. {% /admonition %}
138
+ *
139
+ * The table below shows the operators you can use to define how you want to search
140
+ * for the value. The operator should be put in as a string (`"="`). The operator
141
+ * has to be compatible with the field's type (eg. you cannot search with `>` for a
142
+ * given string value as it's only compatible for integer's and dates).
143
+ *
144
+ * | Operator | Valid Types | Description |
145
+ * | :------- | :---------------------------- | :--------------------------------------------------------- |
146
+ * | = | All | Equals |
147
+ * | != | All | Doesn't Equal |
148
+ * | IN | All | In Shortcut for `OR` queries Values most be in Array |
149
+ * | NIN | All | Not In Shortcut for `OR !` queries Values must be in Array |
150
+ * | > | Integer Date (UNIX Timestamp) | Greater (or equal) than |
151
+ * | < | Integer Date (UNIX Timestamp) | Lower (or equal) than |
152
+ * | ~ | String | Contains |
153
+ * | !~ | String | Doesn't Contain |
154
+ * | ^ | String | Starts With |
155
+ * | $ | String | Ends With |
156
+ */
157
+ search(params, options) {
158
+ const { 'Intercom-Version': intercomVersion, ...body } = params;
159
+ return this._client.post('/tickets/search', {
160
+ body,
161
+ ...options,
162
+ headers: {
163
+ ...(intercomVersion?.toString() != null ?
164
+ { 'Intercom-Version': intercomVersion?.toString() }
165
+ : undefined),
166
+ ...options?.headers,
167
+ },
168
+ });
169
+ }
170
+ updateById(id, params = {}, options) {
171
+ if ((0, core_1.isRequestOptions)(params)) {
172
+ return this.updateById(id, {}, params);
173
+ }
174
+ const { 'Intercom-Version': intercomVersion, ...body } = params;
175
+ return this._client.put(`/tickets/${id}`, {
176
+ body,
177
+ ...options,
178
+ headers: {
179
+ ...(intercomVersion?.toString() != null ?
180
+ { 'Intercom-Version': intercomVersion?.toString() }
181
+ : undefined),
182
+ ...options?.headers,
183
+ },
184
+ });
185
+ }
186
+ }
187
+ exports.Tickets = Tickets;
188
+ (function (Tickets) {
189
+ Tickets.Tags = TagsAPI.Tags;
190
+ })(Tickets = exports.Tickets || (exports.Tickets = {}));
191
+ //# sourceMappingURL=tickets.js.map