hgs-twilio-class-lib 1.1.68 → 1.1.69

package/lib/common/utils/sort.d.ts

@@ -1 +1 @@
-export declare function sortData(data: [], key: string, ascending?: boolean): never[];
+export declare function sortData<T extends Record<string, any>>(data: T[], key: keyof T, ascending?: boolean): T[];

package/lib/common/utils/sort.js

@@ -3,9 +3,25 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.sortData = void 0;
 function sortData(data, key, ascending = true) {
     return data.slice().sort((a, b) => {
-        if (a[key] < b[key])
+        const aVal = a[key];
+        const bVal = b[key];
+        // Handle missing values
+        if (aVal == null && bVal == null)
+            return 0;
+        if (aVal == null)
+            return 1; // Put null/undefined at the end
+        if (bVal == null)
+            return -1; // Put null/undefined at the end
+        // String comparison
+        if (typeof aVal === "string" && typeof bVal === "string") {
+            return ascending
+                ? aVal.localeCompare(bVal)
+                : bVal.localeCompare(aVal);
+        }
+        // Number/date comparison
+        if (aVal < bVal)
             return ascending ? -1 : 1;
-        if (a[key] > b[key])
+        if (aVal > bVal)
             return ascending ? 1 : -1;
         return 0;
     });

package/lib/controller/MainController.js

@@ -26,9 +26,8 @@ const QuickLinkController_1 = require("./twilio/QuickLinkController");
 const NavigationController_1 = require("./twilio/NavigationController");
 const CallbackAndVoicemailController_1 = require("./twilio/CallbackAndVoicemailController");
 const QualityFormsController_1 = require("./twilio/QualityFormsController");
-const RealTimeReportQueueDetailsController_1 = require("./twilio/RealTimeReportQueueDetailsController");
 const RealTimeReportsWGDetailsController_1 = require("./twilio/RealTimeReportsWGDetailsController");
-const RTRWGQueueStatisticsCESController_1 = require("./twilio/RTRWGQueueStatisticsCESController");
+const RealTimeReportQueueDetailsController_1 = require("./twilio/RealTimeReportQueueDetailsController");
 const PlaybackScreenrecordings_1 = require("./aws/PlaybackScreenrecordings");
 const AWSConnectAPIConfig_1 = require("../aws/impl/AWSConnectAPIConfig");
 const AWSClient_1 = require("../aws/impl/AWSClient");
@@ -152,9 +151,8 @@ MainController.controllers = {
     callbackAndVoiceMail: CallbackAndVoicemailController_1.CallbackAndVoicemailController,
     navaigation: NavigationController_1.NavigationController,
     qualityForms: QualityFormsController_1.QualityFormsController,
-    realtimeQueueDetails: RealTimeReportQueueDetailsController_1.RealTimeReportsQueueDetailsController,
     realtimeReportsWGDetails: RealTimeReportsWGDetailsController_1.RealTimeReportsWGDetailsController,
-    realtimeQueueDetailsCES: RTRWGQueueStatisticsCESController_1.RTReportsQueueDetailsCESController,
+    realtimeQueueDetails: RealTimeReportQueueDetailsController_1.RealTimeReportsQueueDetailsController,
     hoopProfilesList: HoopProfilesListController_1.HoopProfilesListController,
     hoopOverrideBranches: HoopOverrideBranchesController_1.HoopOverrideBranchesController,
     hoopOperations: HoopOperationsController_1.HoopOperationsController,
@@ -171,6 +169,6 @@ MainController.controllers = {
     agentScorecard: AgentScorecardController_1.AgentScorecardController,
     channelSettings: ChannelSettingsController_1.ChannelSettingsController,
     channelSettingsTaskInfo: ChannelSettingTaskInfoController_1.ChannelSettingTaskInfoController,
-    agentActions: AgentActionsController_1.AgentActionsController,
+    agentActions: AgentActionsController_1.AgentActionsController
     // Add more controllers here as needed
 };

package/lib/controller/twilio/RealTimeReportsWGDetailsController.js

@@ -40,7 +40,7 @@ class RealTimeReportsWGDetailsController {
     add(data) {
         return __awaiter(this, void 0, void 0, function* () {
             try {
-                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.interactionsWaiting, data.longestInteractionWaiting, data.totalAbanLevel, data.averageSpeedAnswer, data.createdAt, data.updatedAt, data.eventId);
+                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.totalAgents, data.loggedOn, data.agentsAvailable, data.percentAvailable, data.agentsAvailableToTakeCalls, data.nonAcdInteractions, data.availableForAcdInteractions, data.notAvailableForAcdInteractions, data.inboundAcdInteractions, data.outboundAcdInteractions, data.inboundAcw, data.outboundAcw, data.interactionWaiting, data.interactionOnhold, data.longestInteractionWaiting, data.longestAvailable, data.createdAt, data.updatedAt);
                 if (workgroupDetails.validationMessages.length > 0) {
                     throw workgroupDetails.validationMessages; // Throw error if data validation fails
                 }
@@ -52,7 +52,7 @@ class RealTimeReportsWGDetailsController {
                 // Access object store
                 let table = dbTransaction.objectStore(DatabaseConfig_1.databaseConfig.tables.realTimeReportWGDetailsTable);
                 // Add new data to the object store
-                const result = yield table.add(workgroupDetails.serialize, workgroupDetails.id, 24 * 2 * 60 * 60);
+                let result = table.add(data, data.id);
                 return result;
             }
             catch (error) {
@@ -75,7 +75,7 @@ class RealTimeReportsWGDetailsController {
     edit(data) {
         return __awaiter(this, void 0, void 0, function* () {
             try {
-                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.interactionsWaiting, data.longestInteractionWaiting, data.totalAbanLevel, data.averageSpeedAnswer, data.createdAt, data.updatedAt, data.eventId);
+                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.totalAgents, data.loggedOn, data.agentsAvailable, data.percentAvailable, data.agentsAvailableToTakeCalls, data.nonAcdInteractions, data.availableForAcdInteractions, data.notAvailableForAcdInteractions, data.inboundAcdInteractions, data.outboundAcdInteractions, data.inboundAcw, data.outboundAcw, data.interactionWaiting, data.interactionOnhold, data.longestInteractionWaiting, data.longestAvailable, data.createdAt, data.updatedAt);
                 if (workgroupDetails.validationMessages.length > 0) {
                     throw workgroupDetails.validationMessages; // Throw error if data validation fails
                 }

package/lib/index.d.ts

@@ -16,7 +16,6 @@ import { QuickLinksController } from "./controller/twilio/QuickLinkController";
 import { QualityFormsController } from "./controller/twilio/QualityFormsController";
 import { RealTimeReportsWGDetailsController } from "./controller/twilio/RealTimeReportsWGDetailsController";
 import { RealTimeReportsQueueDetailsController } from "./controller/twilio/RealTimeReportQueueDetailsController";
-import { RTReportsQueueDetailsCESController } from "./controller/twilio/RTRWGQueueStatisticsCESController";
 import { PlaybackScreenrecordingsController } from "./controller/aws/PlaybackScreenrecordings";
 import { HoopProfilesListController } from "./controller/twilio/HoopProfilesListController";
 import { HoopOverrideBranchesController } from "./controller/twilio/HoopOverrideBranchesController";
@@ -36,5 +35,5 @@ import { TaskInfoPanelController } from "./controller/twilio/TaskInfoPanelContro
 import { AgentScorecardController } from "./controller/twilio/AgentScorecardController";
 import { AgentActionsController } from "./controller/twilio/AgentActionsController";
 import * as models from "./models";
-export { DatabaseFactory, GPMController, TwilioAuthTokenConfig, SyncServiceFactory, CxConfigAssetController, CxConfigController, CallLogsController, CxConfigOtherController, CxConfigExternalNumbersController, CxConfigQueueMenuController, TwilioClient, AuditLogController, QuickLinksController, NavigationController, QualityFormsController, RealTimeReportsWGDetailsController, RealTimeReportsQueueDetailsController, RTReportsQueueDetailsCESController, PlaybackScreenrecordingsController, CxConfigUIConfigController, HoopProfilesListController, HoopOverrideBranchesController, HoopOperationsController, HoopHolidaysController, HoopPartialDaysController, HoopBusinessHoursController, CallbackAndVoicemailController, HoopMainController, HoopNotesController, HoopBusinessHoursControllerAConnect, AWSConnectAPIConfig, AWSClient, HoopServiceFactory, ChannelSettingsController, TaskInfoPanelController, AgentScorecardController, AgentActionsController, };
+export { DatabaseFactory, GPMController, TwilioAuthTokenConfig, SyncServiceFactory, CxConfigAssetController, CxConfigController, CallLogsController, CxConfigOtherController, CxConfigExternalNumbersController, CxConfigQueueMenuController, TwilioClient, AuditLogController, QuickLinksController, NavigationController, QualityFormsController, RealTimeReportsWGDetailsController, RealTimeReportsQueueDetailsController, PlaybackScreenrecordingsController, CxConfigUIConfigController, HoopProfilesListController, HoopOverrideBranchesController, HoopOperationsController, HoopHolidaysController, HoopPartialDaysController, HoopBusinessHoursController, CallbackAndVoicemailController, HoopMainController, HoopNotesController, HoopBusinessHoursControllerAConnect, AWSConnectAPIConfig, AWSClient, HoopServiceFactory, ChannelSettingsController, TaskInfoPanelController, AgentScorecardController, AgentActionsController };
 export { models };

package/lib/index.js

@@ -23,7 +23,7 @@ var __importStar = (this && this.__importStar) || function (mod) {
     return result;
 };
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.models = exports.AgentActionsController = exports.AgentScorecardController = exports.TaskInfoPanelController = exports.ChannelSettingsController = exports.HoopServiceFactory = exports.AWSClient = exports.AWSConnectAPIConfig = exports.HoopBusinessHoursControllerAConnect = exports.HoopNotesController = exports.HoopMainController = exports.CallbackAndVoicemailController = exports.HoopBusinessHoursController = exports.HoopPartialDaysController = exports.HoopHolidaysController = exports.HoopOperationsController = exports.HoopOverrideBranchesController = exports.HoopProfilesListController = exports.CxConfigUIConfigController = exports.PlaybackScreenrecordingsController = exports.RTReportsQueueDetailsCESController = exports.RealTimeReportsQueueDetailsController = exports.RealTimeReportsWGDetailsController = exports.QualityFormsController = exports.NavigationController = exports.QuickLinksController = exports.AuditLogController = exports.TwilioClient = exports.CxConfigQueueMenuController = exports.CxConfigExternalNumbersController = exports.CxConfigOtherController = exports.CallLogsController = exports.CxConfigController = exports.CxConfigAssetController = exports.SyncServiceFactory = exports.TwilioAuthTokenConfig = exports.GPMController = exports.DatabaseFactory = void 0;
+exports.models = exports.AgentActionsController = exports.AgentScorecardController = exports.TaskInfoPanelController = exports.ChannelSettingsController = exports.HoopServiceFactory = exports.AWSClient = exports.AWSConnectAPIConfig = exports.HoopBusinessHoursControllerAConnect = exports.HoopNotesController = exports.HoopMainController = exports.CallbackAndVoicemailController = exports.HoopBusinessHoursController = exports.HoopPartialDaysController = exports.HoopHolidaysController = exports.HoopOperationsController = exports.HoopOverrideBranchesController = exports.HoopProfilesListController = exports.CxConfigUIConfigController = exports.PlaybackScreenrecordingsController = exports.RealTimeReportsQueueDetailsController = exports.RealTimeReportsWGDetailsController = exports.QualityFormsController = exports.NavigationController = exports.QuickLinksController = exports.AuditLogController = exports.TwilioClient = exports.CxConfigQueueMenuController = exports.CxConfigExternalNumbersController = exports.CxConfigOtherController = exports.CallLogsController = exports.CxConfigController = exports.CxConfigAssetController = exports.SyncServiceFactory = exports.TwilioAuthTokenConfig = exports.GPMController = exports.DatabaseFactory = void 0;
 const DatabaseFactory_1 = require("./common/abstract/DatabaseFactory");
 Object.defineProperty(exports, "DatabaseFactory", { enumerable: true, get: function () { return DatabaseFactory_1.DatabaseFactory; } });
 const GPMController_1 = require("./controller/twilio/GPMController");
@@ -60,8 +60,6 @@ const RealTimeReportsWGDetailsController_1 = require("./controller/twilio/RealTi
 Object.defineProperty(exports, "RealTimeReportsWGDetailsController", { enumerable: true, get: function () { return RealTimeReportsWGDetailsController_1.RealTimeReportsWGDetailsController; } });
 const RealTimeReportQueueDetailsController_1 = require("./controller/twilio/RealTimeReportQueueDetailsController");
 Object.defineProperty(exports, "RealTimeReportsQueueDetailsController", { enumerable: true, get: function () { return RealTimeReportQueueDetailsController_1.RealTimeReportsQueueDetailsController; } });
-const RTRWGQueueStatisticsCESController_1 = require("./controller/twilio/RTRWGQueueStatisticsCESController");
-Object.defineProperty(exports, "RTReportsQueueDetailsCESController", { enumerable: true, get: function () { return RTRWGQueueStatisticsCESController_1.RTReportsQueueDetailsCESController; } });
 const PlaybackScreenrecordings_1 = require("./controller/aws/PlaybackScreenrecordings");
 Object.defineProperty(exports, "PlaybackScreenrecordingsController", { enumerable: true, get: function () { return PlaybackScreenrecordings_1.PlaybackScreenrecordingsController; } });
 const HoopProfilesListController_1 = require("./controller/twilio/HoopProfilesListController");

package/lib/models/impl/WorkGroupDetailsModel.d.ts

@@ -2,56 +2,62 @@ import { BaseModel } from "../abstract/BaseModel";
 import { validationMessage } from "../interface/IBaseModel";
 export declare class WorkGroupDetailsModel extends BaseModel {
     private _id;
-    private _uniqueName;
-    private _periodNumber;
-    private _sumWaitTime;
-    private _intOffr;
-    private _intAns;
-    private _intAbn;
-    private _slaTarget;
-    private _totalServiceLevel;
-    private _transferCount;
-    private _interactionsWaiting;
+    private _totalAgents;
+    private _loggedOn;
+    private _agentsAvailable;
+    private _percentAvailable;
+    private _agentsAvailableToTakeCalls;
+    private _nonAcdInteractions;
+    private _availableForAcdInteractions;
+    private _notAvailableForAcdInteractions;
+    private _inboundAcdInteractions;
+    private _outboundAcdInteractions;
+    private _inboundAcw;
+    private _outboundAcw;
+    private _interactionWaiting;
+    private _interactionOnhold;
     private _longestInteractionWaiting;
-    private _totalAbanLevel;
-    private _averageSpeedAnswer;
+    private _longestAvailable;
     private _createdAt;
     private _updatedAt;
-    private _eventId;
-    constructor(id: string, uniqueName: string, periodNumber: string, sumWaitTime: number, intOffr: number, intAns: number, intAbn: number, slaTarget: number, totalServiceLevel: number, transferCount: number, interactionsWaiting: number, longestInteractionWaiting: number, totalAbanLevel: number, averageSpeedAnswer: number, createdAt: Date | undefined | string, updatedAt: Date | undefined | string, eventId: string);
+    constructor(id: string, totalAgents: number, loggedOn: number, agentsAvailable: number, percentAvailable: number, agentsAvailableToTakeCalls: number, nonAcdInteractions: number, availableForAcdInteractions: number, notAvailableForAcdInteractions: number, inboundAcdInteractions: number, outboundAcdInteractions: number, inboundAcw: number, outboundAcw: number, interactionWaiting: number, interactionOnhold: number, longestInteractionWaiting: string, longestAvailable: number, createdAt?: Date, updatedAt?: Date);
+    validateData(): validationMessage[];
     get id(): string;
     set id(value: string);
-    get uniqueName(): string;
-    set uniqueName(value: string);
-    get periodNumber(): string;
-    set periodNumber(value: string);
-    get sumWaitTime(): number;
-    set sumWaitTime(value: number);
-    get intOffr(): number;
-    set intOffr(value: number);
-    get intAns(): number;
-    set intAns(value: number);
-    get intAbn(): number;
-    set intAbn(value: number);
-    get slaTarget(): number;
-    set slaTarget(value: number);
-    get totalServiceLevel(): number;
-    set totalServiceLevel(value: number);
-    get transferCount(): number;
-    set transferCount(value: number);
-    get interactionsWaiting(): number;
-    set interactionsWaiting(value: number);
-    get longestInteractionWaiting(): number;
-    set longestInteractionWaiting(value: number);
-    get totalAbanLevel(): number;
-    set totalAbanLevel(value: number);
-    get averageSpeedAnswer(): number;
-    set averageSpeedAnswer(value: number);
-    get createdAt(): Date | undefined | string;
-    set createdAt(value: Date | undefined | string);
-    get updatedAt(): Date | undefined | string;
-    set updatedAt(value: Date | undefined | string);
-    get eventId(): string;
-    set eventId(value: string);
-    validateData(): validationMessage[];
+    get totalAgents(): number;
+    set totalAgents(value: number);
+    get loggedOn(): number;
+    set loggedOn(value: number);
+    get agentsAvailable(): number;
+    set agentsAvailable(value: number);
+    get percentAvailable(): number;
+    set percentAvailable(value: number);
+    get agentsAvailableToTakeCalls(): number;
+    set agentsAvailableToTakeCalls(value: number);
+    get nonAcdInteractions(): number;
+    set nonAcdInteractions(value: number);
+    get availableForAcdInteractions(): number;
+    set availableForAcdInteractions(value: number);
+    get notAvailableForAcdInteractions(): number;
+    set notAvailableForAcdInteractions(value: number);
+    get inboundAcdInteractions(): number;
+    set inboundAcdInteractions(value: number);
+    get outboundAcdInteractions(): number;
+    set outboundAcdInteractions(value: number);
+    get inboundAcw(): number;
+    set inboundAcw(value: number);
+    get outboundAcw(): number;
+    set outboundAcw(value: number);
+    get interactionWaiting(): number;
+    set interactionWaiting(value: number);
+    get interactionOnhold(): number;
+    set interactionOnhold(value: number);
+    get longestInteractionWaiting(): string;
+    set longestInteractionWaiting(value: string);
+    get longestAvailable(): number;
+    set longestAvailable(value: number);
+    get createdAt(): Date | undefined;
+    set createdAt(value: Date | undefined);
+    get updatedAt(): Date | undefined;
+    set updatedAt(value: Date | undefined);
 }