hgs-twilio-class-lib 1.1.66 → 1.1.67

package/lib/config/AWSConfig.js

@@ -2,8 +2,8 @@
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.AWSConfig = void 0;
 exports.AWSConfig = {
-    region: "",
-    service: "",
-    accessKeyId: "",
-    secretAccessKey: ""
+    region: "23ed2",
+    service: "1312",
+    accessKeyId: "1313",
+    secretAccessKey: "13132"
 };

package/lib/config/DatabaseConfig.d.ts

@@ -24,7 +24,6 @@ export declare const databaseConfig: {
         navigationTable: string;
         realTimeReportWGDetailsTable: string;
         realTimeReportQueueDetailsTable: string;
-        realTimeReportWGDetailsCESTable: string;
         playbackscreenrecordingsTable: string;
         taskInfoPanelTable: string;
         channelSettingsTable: string;

package/lib/config/DatabaseConfig.js

@@ -27,7 +27,6 @@ exports.databaseConfig = {
         navigationTable: "navigation",
         realTimeReportWGDetailsTable: "realTimeReportWGDetails",
         realTimeReportQueueDetailsTable: "realTimeReportQueueDetails",
-        realTimeReportWGDetailsCESTable: "realTimeReportWGDetailsCES",
         playbackscreenrecordingsTable: "Recordings-QA",
         taskInfoPanelTable: "taskInfoPanel",
         channelSettingsTable: "channelSettings",

package/lib/config/TwilioConfig.js

@@ -2,6 +2,6 @@
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.TwilioConfig = void 0;
 exports.TwilioConfig = {
-    accountSid: "",
-    authToken: "",
+    accountSid: "ACa22536623c14d7683915f7af13202252",
+    authToken: "a32315ca28720f525ba898b2bf82ad6e",
 };

package/lib/controller/MainController.js

@@ -26,8 +26,9 @@ const QuickLinkController_1 = require("./twilio/QuickLinkController");
 const NavigationController_1 = require("./twilio/NavigationController");
 const CallbackAndVoicemailController_1 = require("./twilio/CallbackAndVoicemailController");
 const QualityFormsController_1 = require("./twilio/QualityFormsController");
-const RealTimeReportsWGDetailsController_1 = require("./twilio/RealTimeReportsWGDetailsController");
 const RealTimeReportQueueDetailsController_1 = require("./twilio/RealTimeReportQueueDetailsController");
+const RealTimeReportsWGDetailsController_1 = require("./twilio/RealTimeReportsWGDetailsController");
+const RTRWGQueueStatisticsCESController_1 = require("./twilio/RTRWGQueueStatisticsCESController");
 const PlaybackScreenrecordings_1 = require("./aws/PlaybackScreenrecordings");
 const AWSConnectAPIConfig_1 = require("../aws/impl/AWSConnectAPIConfig");
 const AWSClient_1 = require("../aws/impl/AWSClient");
@@ -57,7 +58,6 @@ const ChannelSettingTaskInfoController_1 = require("./twilio/ChannelSettingTaskI
 const TaskInfoPanelController_1 = require("./twilio/TaskInfoPanelController");
 const AgentScorecardController_1 = require("./twilio/AgentScorecardController");
 const AgentActionsController_1 = require("./twilio/AgentActionsController");
-const RealTimeReportsWGDetailsControllerCES_1 = require("./twilio/RealTimeReportsWGDetailsControllerCES");
 let twilConfig = new TwilioAuthTokenConfig_1.TwilioAuthTokenConfig(TwilioConfig_1.TwilioConfig.accountSid, TwilioConfig_1.TwilioConfig.authToken);
 let twilioClient = new TwilioClient_1.TwilioClient(twilConfig);
 let AwsConfig = new AWSConnectAPIConfig_1.AWSConnectAPIConfig(AWSConfig_1.AWSConfig.region, AWSConfig_1.AWSConfig.service, AWSConfig_1.AWSConfig.accessKeyId, AWSConfig_1.AWSConfig.secretAccessKey);
@@ -152,8 +152,9 @@ MainController.controllers = {
     callbackAndVoiceMail: CallbackAndVoicemailController_1.CallbackAndVoicemailController,
     navaigation: NavigationController_1.NavigationController,
     qualityForms: QualityFormsController_1.QualityFormsController,
-    realtimeReportsWGDetails: RealTimeReportsWGDetailsController_1.RealTimeReportsWGDetailsController,
     realtimeQueueDetails: RealTimeReportQueueDetailsController_1.RealTimeReportsQueueDetailsController,
+    realtimeReportsWGDetails: RealTimeReportsWGDetailsController_1.RealTimeReportsWGDetailsController,
+    realtimeQueueDetailsCES: RTRWGQueueStatisticsCESController_1.RTReportsQueueDetailsCESController,
     hoopProfilesList: HoopProfilesListController_1.HoopProfilesListController,
     hoopOverrideBranches: HoopOverrideBranchesController_1.HoopOverrideBranchesController,
     hoopOperations: HoopOperationsController_1.HoopOperationsController,
@@ -171,6 +172,5 @@ MainController.controllers = {
     channelSettings: ChannelSettingsController_1.ChannelSettingsController,
     channelSettingsTaskInfo: ChannelSettingTaskInfoController_1.ChannelSettingTaskInfoController,
     agentActions: AgentActionsController_1.AgentActionsController,
-    realtimeReportsMain: RealTimeReportsWGDetailsControllerCES_1.RealTimeReportsWGDetailsCESController
     // Add more controllers here as needed
 };

package/lib/controller/twilio/RTRWGQueueStatisticsCESController.d.ts

@@ -0,0 +1,58 @@
+import { SyncServiceFactory } from "../../twilio/impl/sync/SyncServiceFactory";
+import { QueuePeriodStatisticsModel } from "../../models/impl/QueuePeriodStatisticsModelCES";
+import { SearchParameterType } from "../../common/type/SearchParameterType";
+export declare class RTReportsQueueDetailsCESController {
+    private _dbFactory;
+    private _twilioClient;
+    private _syncServiceSid;
+    constructor(dbFactory: SyncServiceFactory, twilioClient: any, syncServiceSid: string);
+    /**
+     * Adds a new workgroup details record to the database.
+     *
+     * This method validates the provided workgroup details data, opens a connection
+     * to the database, starts a transaction, and adds the data to the specified
+     * object store. If validation fails or any error occurs during the database
+     * operation, it throws an error.
+     *
+     * @param {WorkGroupDetailsModel} data - The workgroup details data to be added.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    add(data: QueuePeriodStatisticsModel): Promise<any>;
+    /**
+     * Edits an existing workgroup details record in the database.
+     *
+     * This method validates the provided workgroup details data, opens a connection
+     * to the database, starts a transaction, and updates the data in the specified
+     * object store. If validation fails or any error occurs during the database
+     * operation, it throws an error.
+     *
+     * @param {WorkGroupDetailsModel} data - The workgroup details data to be edited.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    edit(data: QueuePeriodStatisticsModel): Promise<any>;
+    /**
+     * Retrieves all workgroup details records from the database.
+     *
+     * This method opens a connection to the database, starts a transaction,
+     * retrieves all records from the specified object store, and returns them.
+     * If any error occurs during the database operation, it throws an error.
+     *
+     * @param {SearchParameterType} query - The search parameters for retrieving data.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    getAll(query: SearchParameterType): Promise<any>;
+    /**
+     * Deletes a workgroup details record from the database.
+     *
+     * This method opens a connection to the database, starts a transaction,
+     * and deletes the record with the specified ID from the object store.
+     * If any error occurs during the database operation, it throws an error.
+     *
+     * @param {Pick<WorkGroupDetailsModel, "id">} query - The ID of the record to be deleted.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    delete(query: {
+        period: string;
+        tableName: string;
+    }): Promise<any>;
+}

package/lib/controller/twilio/RTRWGQueueStatisticsCESController.js

@@ -0,0 +1,205 @@
+"use strict";
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.RTReportsQueueDetailsCESController = void 0;
+// Helper to resolve Sync Service SID from friendly name
+function getSyncServiceSidByFriendlyName(twilioClient, friendlyName) {
+    return __awaiter(this, void 0, void 0, function* () {
+        const services = yield twilioClient.sync.v1.services.list();
+        const found = services.find((svc) => svc.friendlyName === friendlyName);
+        if (!found)
+            throw new Error(`Sync Service with friendly name '${friendlyName}' not found.`);
+        return found.sid;
+    });
+}
+const QueuePeriodStatisticsModelCES_1 = require("../../models/impl/QueuePeriodStatisticsModelCES");
+const WorkGroupQueueStatisticsModelCES_1 = require("../../models/impl/WorkGroupQueueStatisticsModelCES");
+const Common_1 = require("../Common");
+// Importing necessary configurations and types
+const DatabaseConfig_1 = require("../../config/DatabaseConfig");
+class RTReportsQueueDetailsCESController {
+    constructor(dbFactory, twilioClient, syncServiceSid) {
+        this._dbFactory = dbFactory;
+        this._twilioClient = twilioClient;
+        this._syncServiceSid = syncServiceSid;
+    }
+    /**
+     * Adds a new workgroup details record to the database.
+     *
+     * This method validates the provided workgroup details data, opens a connection
+     * to the database, starts a transaction, and adds the data to the specified
+     * object store. If validation fails or any error occurs during the database
+     * operation, it throws an error.
+     *
+     * @param {WorkGroupDetailsModel} data - The workgroup details data to be added.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    add(data) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                console.log("Received_data:............", data);
+                const tableName = data.tableName;
+                console.log("received_Table_Name:", tableName);
+                console.log(" this._dbFactory_2", this._dbFactory);
+                const tableNameValidation = WorkGroupQueueStatisticsModelCES_1.WorkGroupQueueStatisticsModel.validateTableName(tableName);
+                if (tableNameValidation.length > 0) {
+                    throw tableNameValidation;
+                }
+                const periodStats = new QueuePeriodStatisticsModelCES_1.QueuePeriodStatisticsModel(data.aban, data.answer, data.offer, data.sla_target, data.sum_wait_time, data.total_service_level, data.transfer_count);
+                if (periodStats.validationMessages.length > 0) {
+                    throw periodStats.validationMessages; // Throw error if data validation fails
+                }
+                let syncServiceSid = data.TWILIO_FLEX_SYNC_SID;
+                if (!syncServiceSid || typeof syncServiceSid !== "string") {
+                    // Try to get by friendly name
+                    const friendlyName = data.TWILIO_FLEX_SYNC_FRIENDLY_NAME;
+                    if (!friendlyName || typeof friendlyName !== "string") {
+                        throw new Error("Sync Service SID or friendly name missing/invalid in data.");
+                    }
+                    syncServiceSid = yield getSyncServiceSidByFriendlyName(this._twilioClient, friendlyName);
+                }
+                console.log("Twilio Client and Sync Service SID are configured.", this._twilioClient, syncServiceSid);
+                // Ensure Sync Map exists (or create if not)
+                yield (0, Common_1.createOrUpdateSyncMap)(this._twilioClient, syncServiceSid, tableName);
+                // Set TTL for 3 days (in seconds)
+                const ttlSeconds = 3 * 24 * 60 * 60;
+                const now = Math.floor(Date.now() / 1000);
+                const expiresAt = now + ttlSeconds;
+                // Attach TTL to the record
+                const recordWithTTL = Object.assign(Object.assign({}, periodStats), { ttl: expiresAt });
+                const periodKey = data.period;
+                if (!periodKey || typeof periodKey !== "string" || !/^P_\d+$/.test(periodKey)) {
+                    throw new Error("Required parameter 'period' missing or invalid in data.");
+                }
+                // Add item to Sync Map using Twilio SDK
+                const result = yield this._twilioClient.sync.v1
+                    .services(syncServiceSid)
+                    .syncMaps(tableName)
+                    .syncMapItems.create({ key: periodKey, data: recordWithTTL });
+                return result;
+            }
+            catch (error) {
+                console.log("Error occurred:", error);
+                return error;
+            }
+        });
+    }
+    /**
+     * Edits an existing workgroup details record in the database.
+     *
+     * This method validates the provided workgroup details data, opens a connection
+     * to the database, starts a transaction, and updates the data in the specified
+     * object store. If validation fails or any error occurs during the database
+     * operation, it throws an error.
+     *
+     * @param {WorkGroupDetailsModel} data - The workgroup details data to be edited.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    edit(data) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const tableName = data.tableName;
+                const tableNameValidation = WorkGroupQueueStatisticsModelCES_1.WorkGroupQueueStatisticsModel.validateTableName(tableName);
+                if (tableNameValidation.length > 0) {
+                    throw tableNameValidation;
+                }
+                const periodStats = new QueuePeriodStatisticsModelCES_1.QueuePeriodStatisticsModel(data.aban, data.answer, data.offer, data.sla_target, data.sum_wait_time, data.total_service_level, data.transfer_count);
+                if (periodStats.validationMessages.length > 0) {
+                    throw periodStats.validationMessages; // Throw error if data validation fails
+                }
+                // Open database connection
+                const databaseConnection = yield this._dbFactory.asyncOpen(DatabaseConfig_1.databaseConfig.databaseName, DatabaseConfig_1.databaseConfig.version);
+                const database = databaseConnection.result;
+                // Start database transaction
+                const dbTransaction = database.transaction(data.tableName, "readwrite");
+                // Access object store
+                let table = dbTransaction.objectStore(data.tableName);
+                // Update existing data in the object store
+                let result = table.put(periodStats, data.period);
+                return result;
+            }
+            catch (error) {
+                console.log("Error occurred:", error);
+                return error;
+            }
+        });
+    }
+    /**
+     * Retrieves all workgroup details records from the database.
+     *
+     * This method opens a connection to the database, starts a transaction,
+     * retrieves all records from the specified object store, and returns them.
+     * If any error occurs during the database operation, it throws an error.
+     *
+     * @param {SearchParameterType} query - The search parameters for retrieving data.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    getAll(query) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const tableName = query.tableName;
+                const tableNameValidation = WorkGroupQueueStatisticsModelCES_1.WorkGroupQueueStatisticsModel.validateTableName(tableName);
+                if (tableNameValidation.length > 0) {
+                    throw tableNameValidation;
+                }
+                // Open database connection
+                const databaseConnection = yield this._dbFactory.asyncOpen(DatabaseConfig_1.databaseConfig.databaseName, DatabaseConfig_1.databaseConfig.version);
+                const database = databaseConnection.result;
+                // Start database transaction
+                const dbTransaction = database.transaction(tableName, "readwrite");
+                // Access object store
+                let table = dbTransaction.objectStore(tableName);
+                // Retrieve all data from the object store
+                let result = yield table.getAll(query);
+                return { result, meta: query }; // Return result with meta data
+            }
+            catch (error) {
+                return error;
+            }
+        });
+    }
+    /**
+     * Deletes a workgroup details record from the database.
+     *
+     * This method opens a connection to the database, starts a transaction,
+     * and deletes the record with the specified ID from the object store.
+     * If any error occurs during the database operation, it throws an error.
+     *
+     * @param {Pick<WorkGroupDetailsModel, "id">} query - The ID of the record to be deleted.
+     * @returns {Promise<any>} - Returns a promise with the result of the database operation.
+     */
+    delete(query) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const tableName = query.tableName;
+                const tableNameValidation = WorkGroupQueueStatisticsModelCES_1.WorkGroupQueueStatisticsModel.validateTableName(tableName);
+                if (tableNameValidation.length > 0) {
+                    throw tableNameValidation;
+                }
+                // Open database connection
+                const databaseConnection = yield this._dbFactory.asyncOpen(DatabaseConfig_1.databaseConfig.databaseName, DatabaseConfig_1.databaseConfig.version);
+                const database = databaseConnection.result;
+                // Start database transaction
+                const dbTransaction = database.transaction(tableName, "readwrite");
+                // Access object store
+                let table = dbTransaction.objectStore(tableName);
+                // Delete data from the object store
+                let result = table.delete(query.period);
+                return result;
+            }
+            catch (error) {
+                console.log("Error occurred:", error);
+                return error;
+            }
+        });
+    }
+}
+exports.RTReportsQueueDetailsCESController = RTReportsQueueDetailsCESController;

package/lib/controller/twilio/RealTimeReportsWGDetailsController.js

@@ -40,7 +40,7 @@ class RealTimeReportsWGDetailsController {
     add(data) {
         return __awaiter(this, void 0, void 0, function* () {
             try {
-                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.createdAt, data.updatedAt, data.eventId);
+                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.interactionsWaiting, data.longestInteractionWaiting, data.totalAbanLevel, data.averageSpeedAnswer, data.createdAt, data.updatedAt, data.eventId);
                 if (workgroupDetails.validationMessages.length > 0) {
                     throw workgroupDetails.validationMessages; // Throw error if data validation fails
                 }
@@ -75,7 +75,7 @@ class RealTimeReportsWGDetailsController {
     edit(data) {
         return __awaiter(this, void 0, void 0, function* () {
             try {
-                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.createdAt, data.updatedAt, data.eventId);
+                const workgroupDetails = new WorkGroupDetailsModel_1.WorkGroupDetailsModel(data.id, data.uniqueName, data.periodNumber, data.sumWaitTime, data.intOffr, data.intAns, data.intAbn, data.slaTarget, data.totalServiceLevel, data.transferCount, data.interactionsWaiting, data.longestInteractionWaiting, data.totalAbanLevel, data.averageSpeedAnswer, data.createdAt, data.updatedAt, data.eventId);
                 if (workgroupDetails.validationMessages.length > 0) {
                     throw workgroupDetails.validationMessages; // Throw error if data validation fails
                 }

package/lib/index.d.ts

@@ -16,6 +16,7 @@ import { QuickLinksController } from "./controller/twilio/QuickLinkController";
 import { QualityFormsController } from "./controller/twilio/QualityFormsController";
 import { RealTimeReportsWGDetailsController } from "./controller/twilio/RealTimeReportsWGDetailsController";
 import { RealTimeReportsQueueDetailsController } from "./controller/twilio/RealTimeReportQueueDetailsController";
+import { RTReportsQueueDetailsCESController } from "./controller/twilio/RTRWGQueueStatisticsCESController";
 import { PlaybackScreenrecordingsController } from "./controller/aws/PlaybackScreenrecordings";
 import { HoopProfilesListController } from "./controller/twilio/HoopProfilesListController";
 import { HoopOverrideBranchesController } from "./controller/twilio/HoopOverrideBranchesController";
@@ -34,7 +35,6 @@ import { ChannelSettingsController } from "./controller/twilio/ChannelSettingsCo
 import { TaskInfoPanelController } from "./controller/twilio/TaskInfoPanelController";
 import { AgentScorecardController } from "./controller/twilio/AgentScorecardController";
 import { AgentActionsController } from "./controller/twilio/AgentActionsController";
-import { RealTimeReportsWGDetailsCESController } from "./controller/twilio/RealTimeReportsWGDetailsControllerCES";
 import * as models from "./models";
-export { DatabaseFactory, GPMController, TwilioAuthTokenConfig, SyncServiceFactory, CxConfigAssetController, CxConfigController, CallLogsController, CxConfigOtherController, CxConfigExternalNumbersController, CxConfigQueueMenuController, TwilioClient, AuditLogController, QuickLinksController, NavigationController, QualityFormsController, RealTimeReportsWGDetailsController, RealTimeReportsQueueDetailsController, PlaybackScreenrecordingsController, CxConfigUIConfigController, HoopProfilesListController, HoopOverrideBranchesController, HoopOperationsController, HoopHolidaysController, HoopPartialDaysController, HoopBusinessHoursController, CallbackAndVoicemailController, HoopMainController, HoopNotesController, HoopBusinessHoursControllerAConnect, AWSConnectAPIConfig, AWSClient, HoopServiceFactory, ChannelSettingsController, TaskInfoPanelController, AgentScorecardController, AgentActionsController, RealTimeReportsWGDetailsCESController };
+export { DatabaseFactory, GPMController, TwilioAuthTokenConfig, SyncServiceFactory, CxConfigAssetController, CxConfigController, CallLogsController, CxConfigOtherController, CxConfigExternalNumbersController, CxConfigQueueMenuController, TwilioClient, AuditLogController, QuickLinksController, NavigationController, QualityFormsController, RealTimeReportsWGDetailsController, RealTimeReportsQueueDetailsController, RTReportsQueueDetailsCESController, PlaybackScreenrecordingsController, CxConfigUIConfigController, HoopProfilesListController, HoopOverrideBranchesController, HoopOperationsController, HoopHolidaysController, HoopPartialDaysController, HoopBusinessHoursController, CallbackAndVoicemailController, HoopMainController, HoopNotesController, HoopBusinessHoursControllerAConnect, AWSConnectAPIConfig, AWSClient, HoopServiceFactory, ChannelSettingsController, TaskInfoPanelController, AgentScorecardController, AgentActionsController, };
 export { models };

package/lib/index.js

@@ -23,7 +23,7 @@ var __importStar = (this && this.__importStar) || function (mod) {
     return result;
 };
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.models = exports.RealTimeReportsWGDetailsCESController = exports.AgentActionsController = exports.AgentScorecardController = exports.TaskInfoPanelController = exports.ChannelSettingsController = exports.HoopServiceFactory = exports.AWSClient = exports.AWSConnectAPIConfig = exports.HoopBusinessHoursControllerAConnect = exports.HoopNotesController = exports.HoopMainController = exports.CallbackAndVoicemailController = exports.HoopBusinessHoursController = exports.HoopPartialDaysController = exports.HoopHolidaysController = exports.HoopOperationsController = exports.HoopOverrideBranchesController = exports.HoopProfilesListController = exports.CxConfigUIConfigController = exports.PlaybackScreenrecordingsController = exports.RealTimeReportsQueueDetailsController = exports.RealTimeReportsWGDetailsController = exports.QualityFormsController = exports.NavigationController = exports.QuickLinksController = exports.AuditLogController = exports.TwilioClient = exports.CxConfigQueueMenuController = exports.CxConfigExternalNumbersController = exports.CxConfigOtherController = exports.CallLogsController = exports.CxConfigController = exports.CxConfigAssetController = exports.SyncServiceFactory = exports.TwilioAuthTokenConfig = exports.GPMController = exports.DatabaseFactory = void 0;
+exports.models = exports.AgentActionsController = exports.AgentScorecardController = exports.TaskInfoPanelController = exports.ChannelSettingsController = exports.HoopServiceFactory = exports.AWSClient = exports.AWSConnectAPIConfig = exports.HoopBusinessHoursControllerAConnect = exports.HoopNotesController = exports.HoopMainController = exports.CallbackAndVoicemailController = exports.HoopBusinessHoursController = exports.HoopPartialDaysController = exports.HoopHolidaysController = exports.HoopOperationsController = exports.HoopOverrideBranchesController = exports.HoopProfilesListController = exports.CxConfigUIConfigController = exports.PlaybackScreenrecordingsController = exports.RTReportsQueueDetailsCESController = exports.RealTimeReportsQueueDetailsController = exports.RealTimeReportsWGDetailsController = exports.QualityFormsController = exports.NavigationController = exports.QuickLinksController = exports.AuditLogController = exports.TwilioClient = exports.CxConfigQueueMenuController = exports.CxConfigExternalNumbersController = exports.CxConfigOtherController = exports.CallLogsController = exports.CxConfigController = exports.CxConfigAssetController = exports.SyncServiceFactory = exports.TwilioAuthTokenConfig = exports.GPMController = exports.DatabaseFactory = void 0;
 const DatabaseFactory_1 = require("./common/abstract/DatabaseFactory");
 Object.defineProperty(exports, "DatabaseFactory", { enumerable: true, get: function () { return DatabaseFactory_1.DatabaseFactory; } });
 const GPMController_1 = require("./controller/twilio/GPMController");
@@ -60,6 +60,8 @@ const RealTimeReportsWGDetailsController_1 = require("./controller/twilio/RealTi
 Object.defineProperty(exports, "RealTimeReportsWGDetailsController", { enumerable: true, get: function () { return RealTimeReportsWGDetailsController_1.RealTimeReportsWGDetailsController; } });
 const RealTimeReportQueueDetailsController_1 = require("./controller/twilio/RealTimeReportQueueDetailsController");
 Object.defineProperty(exports, "RealTimeReportsQueueDetailsController", { enumerable: true, get: function () { return RealTimeReportQueueDetailsController_1.RealTimeReportsQueueDetailsController; } });
+const RTRWGQueueStatisticsCESController_1 = require("./controller/twilio/RTRWGQueueStatisticsCESController");
+Object.defineProperty(exports, "RTReportsQueueDetailsCESController", { enumerable: true, get: function () { return RTRWGQueueStatisticsCESController_1.RTReportsQueueDetailsCESController; } });
 const PlaybackScreenrecordings_1 = require("./controller/aws/PlaybackScreenrecordings");
 Object.defineProperty(exports, "PlaybackScreenrecordingsController", { enumerable: true, get: function () { return PlaybackScreenrecordings_1.PlaybackScreenrecordingsController; } });
 const HoopProfilesListController_1 = require("./controller/twilio/HoopProfilesListController");
@@ -96,7 +98,5 @@ const AgentScorecardController_1 = require("./controller/twilio/AgentScorecardCo
 Object.defineProperty(exports, "AgentScorecardController", { enumerable: true, get: function () { return AgentScorecardController_1.AgentScorecardController; } });
 const AgentActionsController_1 = require("./controller/twilio/AgentActionsController");
 Object.defineProperty(exports, "AgentActionsController", { enumerable: true, get: function () { return AgentActionsController_1.AgentActionsController; } });
-const RealTimeReportsWGDetailsControllerCES_1 = require("./controller/twilio/RealTimeReportsWGDetailsControllerCES");
-Object.defineProperty(exports, "RealTimeReportsWGDetailsCESController", { enumerable: true, get: function () { return RealTimeReportsWGDetailsControllerCES_1.RealTimeReportsWGDetailsCESController; } });
 const models = __importStar(require("./models"));
 exports.models = models;

package/lib/models/impl/QueuePeriodStatisticsModelCES.d.ts

@@ -0,0 +1,34 @@
+import { BaseModel } from "../abstract/BaseModel";
+import { validationMessage } from "../interface/IBaseModel";
+/**
+ * QueuePeriodStatisticsModel
+ * -------------------------
+ * Model for storing period statistics for a queue (Sync Map Item).
+ * Used for items inside a queue-statistics Sync Map, keyed by period (e.g., p_1).
+ * Data format matches: {"_aban":0,"_answer":0,"_offer":0,"_sla_target":30,"_sum_wait_time":0,"_total_service_level":0,"_transfer_count":0}
+ */
+export declare class QueuePeriodStatisticsModel extends BaseModel {
+    private _aban;
+    private _answer;
+    private _offer;
+    private _sla_target;
+    private _sum_wait_time;
+    private _total_service_level;
+    private _transfer_count;
+    constructor(aban?: number, answer?: number, offer?: number, sla_target?: number, sum_wait_time?: number, total_service_level?: number, transfer_count?: number);
+    validateData(): validationMessage[];
+    get aban(): number;
+    set aban(value: number);
+    get answer(): number;
+    set answer(value: number);
+    get offer(): number;
+    set offer(value: number);
+    get sla_target(): number;
+    set sla_target(value: number);
+    get sum_wait_time(): number;
+    set sum_wait_time(value: number);
+    get total_service_level(): number;
+    set total_service_level(value: number);
+    get transfer_count(): number;
+    set transfer_count(value: number);
+}

package/lib/models/impl/QueuePeriodStatisticsModelCES.js

@@ -0,0 +1,93 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.QueuePeriodStatisticsModel = void 0;
+const BaseModel_1 = require("../abstract/BaseModel");
+/**
+ * QueuePeriodStatisticsModel
+ * -------------------------
+ * Model for storing period statistics for a queue (Sync Map Item).
+ * Used for items inside a queue-statistics Sync Map, keyed by period (e.g., p_1).
+ * Data format matches: {"_aban":0,"_answer":0,"_offer":0,"_sla_target":30,"_sum_wait_time":0,"_total_service_level":0,"_transfer_count":0}
+ */
+class QueuePeriodStatisticsModel extends BaseModel_1.BaseModel {
+    constructor(aban = 0, answer = 0, offer = 0, sla_target = 30, sum_wait_time = 0, total_service_level = 0, transfer_count = 0) {
+        super();
+        this._aban = aban;
+        this._answer = answer;
+        this._offer = offer;
+        this._sla_target = sla_target;
+        this._sum_wait_time = sum_wait_time;
+        this._total_service_level = total_service_level;
+        this._transfer_count = transfer_count;
+    }
+    validateData() {
+        this.validationMessages = [];
+        // Validate all fields are integers
+        if (!Number.isInteger(this._aban)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "aban",
+                message: "Aban must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._answer)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "answer",
+                message: "Answer must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._offer)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "offer",
+                message: "Offer must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._sla_target)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "sla_target",
+                message: "SLA Target must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._sum_wait_time)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "sum_wait_time",
+                message: "Sum Wait Time must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._total_service_level)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "total_service_level",
+                message: "Total Service Level must be an integer",
+            });
+        }
+        if (!Number.isInteger(this._transfer_count)) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "transfer_count",
+                message: "Transfer Count must be an integer",
+            });
+        }
+        return this.validationMessages;
+    }
+    // Getters and setters (plain, matching other models)
+    get aban() { return this._aban; }
+    set aban(value) { this._aban = value; }
+    get answer() { return this._answer; }
+    set answer(value) { this._answer = value; }
+    get offer() { return this._offer; }
+    set offer(value) { this._offer = value; }
+    get sla_target() { return this._sla_target; }
+    set sla_target(value) { this._sla_target = value; }
+    get sum_wait_time() { return this._sum_wait_time; }
+    set sum_wait_time(value) { this._sum_wait_time = value; }
+    get total_service_level() { return this._total_service_level; }
+    set total_service_level(value) { this._total_service_level = value; }
+    get transfer_count() { return this._transfer_count; }
+    set transfer_count(value) { this._transfer_count = value; }
+}
+exports.QueuePeriodStatisticsModel = QueuePeriodStatisticsModel;

package/lib/models/impl/WorkGroupDetailsModel.d.ts

@@ -11,10 +11,14 @@ export declare class WorkGroupDetailsModel extends BaseModel {
     private _slaTarget;
     private _totalServiceLevel;
     private _transferCount;
+    private _interactionsWaiting;
+    private _longestInteractionWaiting;
+    private _totalAbanLevel;
+    private _averageSpeedAnswer;
     private _createdAt;
     private _updatedAt;
     private _eventId;
-    constructor(id: string, uniqueName: string, periodNumber: string, sumWaitTime: number, intOffr: number, intAns: number, intAbn: number, slaTarget: number, totalServiceLevel: number, transferCount: number, createdAt: Date | undefined | string, updatedAt: Date | undefined | string, eventId: string);
+    constructor(id: string, uniqueName: string, periodNumber: string, sumWaitTime: number, intOffr: number, intAns: number, intAbn: number, slaTarget: number, totalServiceLevel: number, transferCount: number, interactionsWaiting: number, longestInteractionWaiting: number, totalAbanLevel: number, averageSpeedAnswer: number, createdAt: Date | undefined | string, updatedAt: Date | undefined | string, eventId: string);
     get id(): string;
     set id(value: string);
     get uniqueName(): string;
@@ -35,6 +39,14 @@ export declare class WorkGroupDetailsModel extends BaseModel {
     set totalServiceLevel(value: number);
     get transferCount(): number;
     set transferCount(value: number);
+    get interactionsWaiting(): number;
+    set interactionsWaiting(value: number);
+    get longestInteractionWaiting(): number;
+    set longestInteractionWaiting(value: number);
+    get totalAbanLevel(): number;
+    set totalAbanLevel(value: number);
+    get averageSpeedAnswer(): number;
+    set averageSpeedAnswer(value: number);
     get createdAt(): Date | undefined | string;
     set createdAt(value: Date | undefined | string);
     get updatedAt(): Date | undefined | string;

package/lib/models/impl/WorkGroupDetailsModel.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.WorkGroupDetailsModel = void 0;
 const BaseModel_1 = require("../abstract/BaseModel");
 class WorkGroupDetailsModel extends BaseModel_1.BaseModel {
-    constructor(id, uniqueName, periodNumber, sumWaitTime, intOffr, intAns, intAbn, slaTarget, totalServiceLevel, transferCount, createdAt, updatedAt, eventId) {
+    constructor(id, uniqueName, periodNumber, sumWaitTime, intOffr, intAns, intAbn, slaTarget, totalServiceLevel, transferCount, interactionsWaiting, longestInteractionWaiting, totalAbanLevel, averageSpeedAnswer, createdAt, updatedAt, eventId) {
         super();
         this._id = id;
         this._uniqueName = uniqueName;
@@ -15,6 +15,10 @@ class WorkGroupDetailsModel extends BaseModel_1.BaseModel {
         this._slaTarget = slaTarget;
         this._totalServiceLevel = totalServiceLevel;
         this._transferCount = transferCount;
+        this._interactionsWaiting = interactionsWaiting;
+        this._longestInteractionWaiting = longestInteractionWaiting;
+        this._totalAbanLevel = totalAbanLevel;
+        this._averageSpeedAnswer = averageSpeedAnswer;
         this._createdAt = createdAt;
         this._updatedAt = updatedAt;
         this._eventId = eventId;
@@ -80,6 +84,30 @@ class WorkGroupDetailsModel extends BaseModel_1.BaseModel {
     set transferCount(value) {
         this._transferCount = value;
     }
+    get interactionsWaiting() {
+        return this._interactionsWaiting;
+    }
+    set interactionsWaiting(value) {
+        this._interactionsWaiting = value;
+    }
+    get longestInteractionWaiting() {
+        return this.longestInteractionWaiting;
+    }
+    set longestInteractionWaiting(value) {
+        this._longestInteractionWaiting = value;
+    }
+    get totalAbanLevel() {
+        return this.totalAbanLevel;
+    }
+    set totalAbanLevel(value) {
+        this._totalAbanLevel = value;
+    }
+    get averageSpeedAnswer() {
+        return this.averageSpeedAnswer;
+    }
+    set averageSpeedAnswer(value) {
+        this._averageSpeedAnswer = value;
+    }
     get createdAt() {
         return this._createdAt;
     }
@@ -164,6 +192,41 @@ class WorkGroupDetailsModel extends BaseModel_1.BaseModel {
                 message: "totalServiceLevel must be a non-negative number",
             });
         }
+        if (typeof this._transferCount !== "number" || this._transferCount < 0) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "transferCount",
+                message: "transferCount must be a non-negative number",
+            });
+        }
+        if (typeof this._interactionsWaiting !== "number" || this._interactionsWaiting < 0) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "interactionsWaiting",
+                message: "interactionsWaiting must be a non-negative number",
+            });
+        }
+        if (typeof this._longestInteractionWaiting !== "number" || this._longestInteractionWaiting < 0) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "longestInteractionWaiting",
+                message: "longestInteractionWaiting must be a non-negative number",
+            });
+        }
+        if (typeof this._totalAbanLevel !== "number" || this._totalAbanLevel < 0) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "totalAbanLevel",
+                message: "totalAbanLevel must be a non-negative number",
+            });
+        }
+        if (typeof this._averageSpeedAnswer !== "number" || this._averageSpeedAnswer < 0) {
+            this.validationMessages.push({
+                type: "Error",
+                fieldDescription: "averageSpeedAnswer",
+                message: "averageSpeedAnswer must be a non-negative number",
+            });
+        }
         return this.validationMessages;
     }
 }

package/lib/models/impl/WorkGroupQueueStatisticsModelCES.d.ts

@@ -0,0 +1,16 @@
+import { BaseModel } from "../abstract/BaseModel";
+import { validationMessage } from "../interface/IBaseModel";
+/**
+ * WorkGroupQueueStatisticsModel
+ * ----------------------------
+ * Model for validating Sync Map names for queue statistics.
+ * Ensures the name matches the format: <QUEUE>_queue-statistics_<DATE>
+ */
+export declare class WorkGroupQueueStatisticsModel extends BaseModel {
+    validateData(): validationMessage[];
+    /**
+     * Validates a table name against the required sync map pattern.
+     * Pattern: <QUEUE>_queue-statistics_<DATE> (e.g., RONA_queue-statistics_19072025)
+     */
+    static validateTableName(tableName: string): validationMessage[];
+}

package/lib/models/impl/WorkGroupQueueStatisticsModelCES.js

@@ -0,0 +1,32 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.WorkGroupQueueStatisticsModel = void 0;
+const BaseModel_1 = require("../abstract/BaseModel");
+/**
+ * WorkGroupQueueStatisticsModel
+ * ----------------------------
+ * Model for validating Sync Map names for queue statistics.
+ * Ensures the name matches the format: <QUEUE>_queue-statistics_<DATE>
+ */
+class WorkGroupQueueStatisticsModel extends BaseModel_1.BaseModel {
+    validateData() {
+        throw new Error("Method not implemented.");
+    }
+    /**
+     * Validates a table name against the required sync map pattern.
+     * Pattern: <QUEUE>_queue-statistics_<DATE> (e.g., RONA_queue-statistics_19072025)
+     */
+    static validateTableName(tableName) {
+        const regex = /^[A-Z0-9_]+_queue-statistics_\d{8}$/i;
+        const messages = [];
+        if (!regex.test(tableName)) {
+            messages.push({
+                type: "Error",
+                fieldDescription: "tableName",
+                message: "Table name must match the format <QUEUE>_queue-statistics_<DATE> (e.g., TEST_queue-statistics_19072025)",
+            });
+        }
+        return messages;
+    }
+}
+exports.WorkGroupQueueStatisticsModel = WorkGroupQueueStatisticsModel;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "hgs-twilio-class-lib",
-  "version": "1.1.66",
+  "version": "1.1.67",
   "description": "Flex 2.0 backend to connect with any database ",
   "main": "./lib/index.js",
   "types": "./types/index.d.ts",