grm-shared-library 1.1.53 → 1.1.54
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/cjs/modules/incident/dtos/analytics/analytics-request.dto.js +4 -0
- package/dist/cjs/modules/incident/dtos/analytics/analytics-request.dto.js.map +1 -0
- package/dist/cjs/modules/incident/dtos/analytics/analytics-response.dto.js +4 -0
- package/dist/cjs/modules/incident/dtos/analytics/analytics-response.dto.js.map +1 -0
- package/dist/cjs/modules/incident/dtos/analytics/index.js +19 -0
- package/dist/cjs/modules/incident/dtos/analytics/index.js.map +1 -0
- package/dist/cjs/modules/incident/index.js +2 -0
- package/dist/cjs/modules/incident/index.js.map +1 -1
- package/dist/cjs/modules/incident/intefaces/analytics/chart-data.js +3 -0
- package/dist/cjs/modules/incident/intefaces/analytics/chart-data.js.map +1 -0
- package/dist/cjs/modules/incident/intefaces/analytics/incident-analytics.js +3 -0
- package/dist/cjs/modules/incident/intefaces/analytics/incident-analytics.js.map +1 -0
- package/dist/cjs/modules/incident/intefaces/analytics/index.js +19 -0
- package/dist/cjs/modules/incident/intefaces/analytics/index.js.map +1 -0
- package/dist/esm/modules/incident/dtos/analytics/analytics-request.dto.js +3 -0
- package/dist/esm/modules/incident/dtos/analytics/analytics-request.dto.js.map +1 -0
- package/dist/esm/modules/incident/dtos/analytics/analytics-response.dto.js +3 -0
- package/dist/esm/modules/incident/dtos/analytics/analytics-response.dto.js.map +1 -0
- package/dist/esm/modules/incident/dtos/analytics/index.js +3 -0
- package/dist/esm/modules/incident/dtos/analytics/index.js.map +1 -0
- package/dist/esm/modules/incident/index.js +2 -0
- package/dist/esm/modules/incident/index.js.map +1 -1
- package/dist/esm/modules/incident/intefaces/analytics/chart-data.js +2 -0
- package/dist/esm/modules/incident/intefaces/analytics/chart-data.js.map +1 -0
- package/dist/esm/modules/incident/intefaces/analytics/incident-analytics.js +2 -0
- package/dist/esm/modules/incident/intefaces/analytics/incident-analytics.js.map +1 -0
- package/dist/esm/modules/incident/intefaces/analytics/index.js +3 -0
- package/dist/esm/modules/incident/intefaces/analytics/index.js.map +1 -0
- package/dist/types/modules/incident/dtos/analytics/analytics-request.dto.d.ts +34 -0
- package/dist/types/modules/incident/dtos/analytics/analytics-response.dto.d.ts +132 -0
- package/dist/types/modules/incident/dtos/analytics/index.d.ts +2 -0
- package/dist/types/modules/incident/index.d.ts +2 -0
- package/dist/types/modules/incident/intefaces/analytics/chart-data.d.ts +62 -0
- package/dist/types/modules/incident/intefaces/analytics/incident-analytics.d.ts +90 -0
- package/dist/types/modules/incident/intefaces/analytics/index.d.ts +2 -0
- package/package.json +1 -1
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{"version":3,"file":"analytics-request.dto.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/analytics-request.dto.ts"],"names":[],"mappings":";AAAA,wDAAwD"}
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{"version":3,"file":"analytics-response.dto.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/analytics-response.dto.ts"],"names":[],"mappings":";AAAA,yDAAyD"}
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"use strict";
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var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
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}));
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var __exportStar = (this && this.__exportStar) || function(m, exports) {
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for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
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};
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Object.defineProperty(exports, "__esModule", { value: true });
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__exportStar(require("./analytics-request.dto"), exports);
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__exportStar(require("./analytics-response.dto"), exports);
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//# sourceMappingURL=index.js.map
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,0DAAwC;AACxC,2DAAyC"}
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@@ -43,6 +43,7 @@ __exportStar(require("./dtos/reporter/update-incident-reporter.dto"), exports);
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__exportStar(require("./dtos/report/create-incident-report.dto"), exports);
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__exportStar(require("./dtos/report/incident-report.dto"), exports);
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__exportStar(require("./dtos/report/update-incident-report.dto"), exports);
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__exportStar(require("./dtos/analytics"), exports);
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//enums
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__exportStar(require("./enums/incident-app-id.enum"), exports);
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__exportStar(require("./enums/incident-channel.enum"), exports);
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__exportStar(require("./intefaces/incident-status-details"), exports);
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__exportStar(require("./intefaces/incident-on-hold-record"), exports);
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__exportStar(require("./intefaces/incident-report"), exports);
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__exportStar(require("./intefaces/analytics"), exports);
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//# sourceMappingURL=index.js.map
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/incident/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,OAAO;AACP,oEAAkD;AAClD,2EAAyD;AACzD,0EAAwD;AACxD,mFAAiE;AACjE,mFAAiE;AACjE,+EAA6D;AAC7D,+EAA6D;AAC7D,+DAA6C;AAC7C,sEAAoD;AACpD,sEAAoD;AACpD,8EAA4D;AAC5D,8EAA4D;AAC5D,8EAA4D;AAC5D,wEAAsD;AACtD,uEAAqD;AACrD,uEAAqD;AACrD,4EAA0D;AAC1D,mFAAiE;AACjE,mFAAiE;AACjE,wGAAsF;AACtF,+GAA6F;AAC7F,+GAA6F;AAC7F,wEAAsD;AACtD,+EAA6D;AAC7D,+EAA6D;AAC7D,2EAAyD;AACzD,oEAAkD;AAClD,2EAAyD;
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/incident/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,OAAO;AACP,oEAAkD;AAClD,2EAAyD;AACzD,0EAAwD;AACxD,mFAAiE;AACjE,mFAAiE;AACjE,+EAA6D;AAC7D,+EAA6D;AAC7D,+DAA6C;AAC7C,sEAAoD;AACpD,sEAAoD;AACpD,8EAA4D;AAC5D,8EAA4D;AAC5D,8EAA4D;AAC5D,wEAAsD;AACtD,uEAAqD;AACrD,uEAAqD;AACrD,4EAA0D;AAC1D,mFAAiE;AACjE,mFAAiE;AACjE,wGAAsF;AACtF,+GAA6F;AAC7F,+GAA6F;AAC7F,wEAAsD;AACtD,+EAA6D;AAC7D,+EAA6D;AAC7D,2EAAyD;AACzD,oEAAkD;AAClD,2EAAyD;AACzD,mDAAiC;AAEjC,OAAO;AACP,+DAA6C;AAC7C,gEAA8C;AAC9C,8DAA4C;AAC5C,iEAA+C;AAC/C,+DAA6C;AAC7C,gEAA8C;AAC9C,4EAA0D;AAE1D,YAAY;AACZ,uDAAqC;AACrC,8DAA4C;AAC5C,kEAAgD;AAChD,gEAA8C;AAC9C,gEAA8C;AAC9C,4DAA0C;AAC1C,kEAAgD;AAChD,gFAA8D;AAC9D,sEAAoD;AACpD,sEAAoD;AACpD,sEAAoD;AACpD,8DAA4C;AAC5C,wDAAsC"}
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{"version":3,"file":"chart-data.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/chart-data.ts"],"names":[],"mappings":""}
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{"version":3,"file":"incident-analytics.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/incident-analytics.ts"],"names":[],"mappings":""}
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var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
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var __exportStar = (this && this.__exportStar) || function(m, exports) {
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for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
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};
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Object.defineProperty(exports, "__esModule", { value: true });
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__exportStar(require("./chart-data"), exports);
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__exportStar(require("./incident-analytics"), exports);
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//# sourceMappingURL=index.js.map
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,+CAA6B;AAC7B,uDAAqC"}
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{"version":3,"file":"analytics-request.dto.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/analytics-request.dto.ts"],"names":[],"mappings":"AAAA,wDAAwD"}
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{"version":3,"file":"analytics-response.dto.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/analytics-response.dto.ts"],"names":[],"mappings":"AAAA,yDAAyD"}
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/dtos/analytics/index.ts"],"names":[],"mappings":"AAAA,cAAc,yBAAyB,CAAC;AACxC,cAAc,0BAA0B,CAAC"}
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export * from './dtos/report/create-incident-report.dto';
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export * from './dtos/report/incident-report.dto';
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export * from './dtos/report/update-incident-report.dto';
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export * from './dtos/analytics';
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//enums
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export * from './enums/incident-app-id.enum';
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export * from './enums/incident-channel.enum';
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export * from './intefaces/incident-status-details';
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export * from './intefaces/incident-on-hold-record';
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export * from './intefaces/incident-report';
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export * from './intefaces/analytics';
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//# sourceMappingURL=index.js.map
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/incident/index.ts"],"names":[],"mappings":"AAAA,OAAO;AACP,cAAc,mCAAmC,CAAC;AAClD,cAAc,0CAA0C,CAAC;AACzD,cAAc,yCAAyC,CAAC;AACxD,cAAc,kDAAkD,CAAC;AACjE,cAAc,kDAAkD,CAAC;AACjE,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8BAA8B,CAAC;AAC7C,cAAc,qCAAqC,CAAC;AACpD,cAAc,qCAAqC,CAAC;AACpD,cAAc,6CAA6C,CAAC;AAC5D,cAAc,6CAA6C,CAAC;AAC5D,cAAc,6CAA6C,CAAC;AAC5D,cAAc,uCAAuC,CAAC;AACtD,cAAc,sCAAsC,CAAC;AACrD,cAAc,sCAAsC,CAAC;AACrD,cAAc,2CAA2C,CAAC;AAC1D,cAAc,kDAAkD,CAAC;AACjE,cAAc,kDAAkD,CAAC;AACjE,cAAc,uEAAuE,CAAC;AACtF,cAAc,8EAA8E,CAAC;AAC7F,cAAc,8EAA8E,CAAC;AAC7F,cAAc,uCAAuC,CAAC;AACtD,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8CAA8C,CAAC;AAC7D,cAAc,0CAA0C,CAAC;AACzD,cAAc,mCAAmC,CAAC;AAClD,cAAc,0CAA0C,CAAC;
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/incident/index.ts"],"names":[],"mappings":"AAAA,OAAO;AACP,cAAc,mCAAmC,CAAC;AAClD,cAAc,0CAA0C,CAAC;AACzD,cAAc,yCAAyC,CAAC;AACxD,cAAc,kDAAkD,CAAC;AACjE,cAAc,kDAAkD,CAAC;AACjE,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8BAA8B,CAAC;AAC7C,cAAc,qCAAqC,CAAC;AACpD,cAAc,qCAAqC,CAAC;AACpD,cAAc,6CAA6C,CAAC;AAC5D,cAAc,6CAA6C,CAAC;AAC5D,cAAc,6CAA6C,CAAC;AAC5D,cAAc,uCAAuC,CAAC;AACtD,cAAc,sCAAsC,CAAC;AACrD,cAAc,sCAAsC,CAAC;AACrD,cAAc,2CAA2C,CAAC;AAC1D,cAAc,kDAAkD,CAAC;AACjE,cAAc,kDAAkD,CAAC;AACjE,cAAc,uEAAuE,CAAC;AACtF,cAAc,8EAA8E,CAAC;AAC7F,cAAc,8EAA8E,CAAC;AAC7F,cAAc,uCAAuC,CAAC;AACtD,cAAc,8CAA8C,CAAC;AAC7D,cAAc,8CAA8C,CAAC;AAC7D,cAAc,0CAA0C,CAAC;AACzD,cAAc,mCAAmC,CAAC;AAClD,cAAc,0CAA0C,CAAC;AACzD,cAAc,kBAAkB,CAAC;AAEjC,OAAO;AACP,cAAc,8BAA8B,CAAC;AAC7C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,6BAA6B,CAAC;AAC5C,cAAc,gCAAgC,CAAC;AAC/C,cAAc,8BAA8B,CAAC;AAC7C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,2CAA2C,CAAC;AAE1D,YAAY;AACZ,cAAc,sBAAsB,CAAC;AACrC,cAAc,6BAA6B,CAAC;AAC5C,cAAc,iCAAiC,CAAC;AAChD,cAAc,+BAA+B,CAAC;AAC9C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,2BAA2B,CAAC;AAC1C,cAAc,iCAAiC,CAAC;AAChD,cAAc,+CAA+C,CAAC;AAC9D,cAAc,qCAAqC,CAAC;AACpD,cAAc,qCAAqC,CAAC;AACpD,cAAc,qCAAqC,CAAC;AACpD,cAAc,6BAA6B,CAAC;AAC5C,cAAc,uBAAuB,CAAC"}
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{"version":3,"file":"chart-data.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/chart-data.ts"],"names":[],"mappings":""}
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{"version":3,"file":"incident-analytics.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/incident-analytics.ts"],"names":[],"mappings":""}
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{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../../../src/modules/incident/intefaces/analytics/index.ts"],"names":[],"mappings":"AAAA,cAAc,cAAc,CAAC;AAC7B,cAAc,sBAAsB,CAAC"}
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export interface AnalyticsFilterDto {
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organizationId?: number;
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status?: string[];
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categoryId?: number[];
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typeId?: number[];
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assigneeIds?: number[];
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responseUnitIds?: number[];
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export interface DateRangeDto {
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end: Date;
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export interface ChartParametersDto {
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chartType?: string;
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limit?: number;
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groupBy?: string;
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granularity?: 'hour' | 'day' | 'week' | 'month' | 'quarter' | 'year';
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export interface ForecastParametersDto {
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periods?: number;
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confidence?: number;
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export interface AnomalyDetectionParametersDto {
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previous: number;
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change: number;
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changePercentage: number;
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}
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export interface GeographicDataPointDto {
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location: string;
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latitude?: number;
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longitude?: number;
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count: number;
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percentage?: number;
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}
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export interface TrendDataPointDto {
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period: string;
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value: number;
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trend: 'up' | 'down' | 'stable';
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changeFromPrevious?: number;
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}
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export interface DrillDownDataPointDto {
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category: string;
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value: number;
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subCategories?: ChartDataPointDto[];
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}
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export interface PerformanceMetricDto {
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name: string;
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value: number;
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unit: string;
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benchmark?: number;
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status: 'good' | 'warning' | 'critical';
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description?: string;
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}
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export interface IncidentOverviewDataDto {
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totalIncidents: number;
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activeIncidents: number;
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resolvedIncidents: number;
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avgResponseTime: number;
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avgResolutionTime: number;
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incidentsToday: number;
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incidentsThisWeek: number;
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incidentsThisMonth: number;
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escalatedIncidents: number;
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criticalIncidents: number;
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responseTimeTarget: number;
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resolutionTimeTarget: number;
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slaCompliance: number;
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}
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export interface IncidentAnalyticsDataDto {
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overview: IncidentOverviewDataDto;
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statusDistribution: ChartDataPointDto[];
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priorityDistribution: ChartDataPointDto[];
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categoryAnalysis: ChartDataPointDto[];
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timeBasedAnalysis: TimeSeriesDataPointDto[];
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geographicAnalysis: GeographicDataPointDto[];
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responseMetrics: PerformanceMetricDto[];
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trendAnalysis: TrendDataPointDto[];
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}
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export interface IncidentHeatmapDataDto {
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timeOfDay: number;
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dayOfWeek: number;
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value: number;
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date?: string;
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}
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export interface IncidentVolumeDataDto {
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period: string;
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total: number;
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resolved: number;
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active: number;
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escalated: number;
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}
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export interface ResponseTimeAnalysisDto {
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|
+
averageResponseTime: number;
|
|
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|
+
targetResponseTime: number;
|
|
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|
+
performanceByPriority: PerformanceByPriorityDto[];
|
|
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|
+
performanceByCategory: PerformanceByCategoryDto[];
|
|
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|
+
monthlyTrends: TimeSeriesDataPointDto[];
|
|
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|
+
}
|
|
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+
export interface PerformanceByPriorityDto {
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|
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|
+
priority: string;
|
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|
+
averageTime: number;
|
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+
targetTime: number;
|
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+
complianceRate: number;
|
|
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|
+
incidentCount: number;
|
|
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|
+
}
|
|
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|
+
export interface PerformanceByCategoryDto {
|
|
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|
+
category: string;
|
|
99
|
+
averageTime: number;
|
|
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|
+
incidentCount: number;
|
|
101
|
+
trend: 'improving' | 'declining' | 'stable';
|
|
102
|
+
}
|
|
103
|
+
export interface IncidentForecastDataDto {
|
|
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|
+
predicted: TimeSeriesDataPointDto[];
|
|
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|
+
confidence: {
|
|
106
|
+
upper: TimeSeriesDataPointDto[];
|
|
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|
+
lower: TimeSeriesDataPointDto[];
|
|
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|
+
};
|
|
109
|
+
historicalAccuracy: number;
|
|
110
|
+
nextWeekPrediction: number;
|
|
111
|
+
nextMonthPrediction: number;
|
|
112
|
+
}
|
|
113
|
+
export interface AnomalyDetectionDataDto {
|
|
114
|
+
anomalies: {
|
|
115
|
+
timestamp: string;
|
|
116
|
+
actualValue: number;
|
|
117
|
+
expectedValue: number;
|
|
118
|
+
severity: 'low' | 'medium' | 'high';
|
|
119
|
+
type: 'volume_spike' | 'response_delay' | 'unusual_pattern';
|
|
120
|
+
description: string;
|
|
121
|
+
}[];
|
|
122
|
+
overallScore: number;
|
|
123
|
+
patterns: string[];
|
|
124
|
+
}
|
|
125
|
+
export interface ComplianceMetricsDto {
|
|
126
|
+
slaCompliance: number;
|
|
127
|
+
responseTimeCompliance: number;
|
|
128
|
+
resolutionTimeCompliance: number;
|
|
129
|
+
escalationCompliance: number;
|
|
130
|
+
documentationCompliance: number;
|
|
131
|
+
trendsOverTime: TimeSeriesDataPointDto[];
|
|
132
|
+
}
|
|
@@ -26,6 +26,7 @@ export * from './dtos/reporter/update-incident-reporter.dto';
|
|
|
26
26
|
export * from './dtos/report/create-incident-report.dto';
|
|
27
27
|
export * from './dtos/report/incident-report.dto';
|
|
28
28
|
export * from './dtos/report/update-incident-report.dto';
|
|
29
|
+
export * from './dtos/analytics';
|
|
29
30
|
export * from './enums/incident-app-id.enum';
|
|
30
31
|
export * from './enums/incident-channel.enum';
|
|
31
32
|
export * from './enums/incident-class.enum';
|
|
@@ -45,3 +46,4 @@ export * from './intefaces/incident-status-changed';
|
|
|
45
46
|
export * from './intefaces/incident-status-details';
|
|
46
47
|
export * from './intefaces/incident-on-hold-record';
|
|
47
48
|
export * from './intefaces/incident-report';
|
|
49
|
+
export * from './intefaces/analytics';
|
|
@@ -0,0 +1,62 @@
|
|
|
1
|
+
export interface ChartDataPoint {
|
|
2
|
+
label: string;
|
|
3
|
+
value: number;
|
|
4
|
+
percentage?: number;
|
|
5
|
+
color?: string;
|
|
6
|
+
}
|
|
7
|
+
export interface TimeSeriesDataPoint {
|
|
8
|
+
timestamp: string;
|
|
9
|
+
value: number;
|
|
10
|
+
label?: string;
|
|
11
|
+
}
|
|
12
|
+
export interface ComparisonDataPoint {
|
|
13
|
+
name: string;
|
|
14
|
+
current: number;
|
|
15
|
+
previous: number;
|
|
16
|
+
change: number;
|
|
17
|
+
changePercentage: number;
|
|
18
|
+
}
|
|
19
|
+
export interface GeographicDataPoint {
|
|
20
|
+
location: string;
|
|
21
|
+
latitude?: number;
|
|
22
|
+
longitude?: number;
|
|
23
|
+
count: number;
|
|
24
|
+
percentage?: number;
|
|
25
|
+
}
|
|
26
|
+
export interface TrendDataPoint {
|
|
27
|
+
period: string;
|
|
28
|
+
value: number;
|
|
29
|
+
trend: 'up' | 'down' | 'stable';
|
|
30
|
+
changeFromPrevious?: number;
|
|
31
|
+
}
|
|
32
|
+
export interface DrillDownDataPoint {
|
|
33
|
+
category: string;
|
|
34
|
+
value: number;
|
|
35
|
+
subCategories?: ChartDataPoint[];
|
|
36
|
+
}
|
|
37
|
+
export interface PerformanceMetric {
|
|
38
|
+
name: string;
|
|
39
|
+
value: number;
|
|
40
|
+
unit: string;
|
|
41
|
+
benchmark?: number;
|
|
42
|
+
status: 'good' | 'warning' | 'critical';
|
|
43
|
+
description?: string;
|
|
44
|
+
}
|
|
45
|
+
export interface AnalyticsFilter {
|
|
46
|
+
startDate?: Date;
|
|
47
|
+
endDate?: Date;
|
|
48
|
+
organizationId?: number;
|
|
49
|
+
controlCentreId?: number;
|
|
50
|
+
status?: string[];
|
|
51
|
+
priority?: string[];
|
|
52
|
+
channel?: string[];
|
|
53
|
+
categoryId?: number[];
|
|
54
|
+
typeId?: number[];
|
|
55
|
+
assigneeIds?: number[];
|
|
56
|
+
responseUnitIds?: number[];
|
|
57
|
+
}
|
|
58
|
+
export interface DateRange {
|
|
59
|
+
start: Date;
|
|
60
|
+
end: Date;
|
|
61
|
+
label: string;
|
|
62
|
+
}
|
|
@@ -0,0 +1,90 @@
|
|
|
1
|
+
import { ChartDataPoint, TimeSeriesDataPoint, GeographicDataPoint, TrendDataPoint, PerformanceMetric } from './chart-data';
|
|
2
|
+
export interface IncidentAnalyticsData {
|
|
3
|
+
overview: IncidentOverviewData;
|
|
4
|
+
statusDistribution: ChartDataPoint[];
|
|
5
|
+
priorityDistribution: ChartDataPoint[];
|
|
6
|
+
categoryAnalysis: ChartDataPoint[];
|
|
7
|
+
timeBasedAnalysis: TimeSeriesDataPoint[];
|
|
8
|
+
geographicAnalysis: GeographicDataPoint[];
|
|
9
|
+
responseMetrics: PerformanceMetric[];
|
|
10
|
+
trendAnalysis: TrendDataPoint[];
|
|
11
|
+
}
|
|
12
|
+
export interface IncidentOverviewData {
|
|
13
|
+
totalIncidents: number;
|
|
14
|
+
activeIncidents: number;
|
|
15
|
+
resolvedIncidents: number;
|
|
16
|
+
avgResponseTime: number;
|
|
17
|
+
avgResolutionTime: number;
|
|
18
|
+
incidentsToday: number;
|
|
19
|
+
incidentsThisWeek: number;
|
|
20
|
+
incidentsThisMonth: number;
|
|
21
|
+
escalatedIncidents: number;
|
|
22
|
+
criticalIncidents: number;
|
|
23
|
+
responseTimeTarget: number;
|
|
24
|
+
resolutionTimeTarget: number;
|
|
25
|
+
slaCompliance: number;
|
|
26
|
+
}
|
|
27
|
+
export interface IncidentHeatmapData {
|
|
28
|
+
timeOfDay: number;
|
|
29
|
+
dayOfWeek: number;
|
|
30
|
+
value: number;
|
|
31
|
+
date?: string;
|
|
32
|
+
}
|
|
33
|
+
export interface IncidentVolumeData {
|
|
34
|
+
period: string;
|
|
35
|
+
total: number;
|
|
36
|
+
resolved: number;
|
|
37
|
+
active: number;
|
|
38
|
+
escalated: number;
|
|
39
|
+
}
|
|
40
|
+
export interface ResponseTimeAnalysis {
|
|
41
|
+
averageResponseTime: number;
|
|
42
|
+
targetResponseTime: number;
|
|
43
|
+
performanceByPriority: PerformanceByPriority[];
|
|
44
|
+
performanceByCategory: PerformanceByCategory[];
|
|
45
|
+
monthlyTrends: TimeSeriesDataPoint[];
|
|
46
|
+
}
|
|
47
|
+
export interface PerformanceByPriority {
|
|
48
|
+
priority: string;
|
|
49
|
+
averageTime: number;
|
|
50
|
+
targetTime: number;
|
|
51
|
+
complianceRate: number;
|
|
52
|
+
incidentCount: number;
|
|
53
|
+
}
|
|
54
|
+
export interface PerformanceByCategory {
|
|
55
|
+
category: string;
|
|
56
|
+
averageTime: number;
|
|
57
|
+
incidentCount: number;
|
|
58
|
+
trend: 'improving' | 'declining' | 'stable';
|
|
59
|
+
}
|
|
60
|
+
export interface IncidentForecastData {
|
|
61
|
+
predicted: TimeSeriesDataPoint[];
|
|
62
|
+
confidence: {
|
|
63
|
+
upper: TimeSeriesDataPoint[];
|
|
64
|
+
lower: TimeSeriesDataPoint[];
|
|
65
|
+
};
|
|
66
|
+
historicalAccuracy: number;
|
|
67
|
+
nextWeekPrediction: number;
|
|
68
|
+
nextMonthPrediction: number;
|
|
69
|
+
}
|
|
70
|
+
export interface AnomalyDetectionData {
|
|
71
|
+
anomalies: {
|
|
72
|
+
timestamp: string;
|
|
73
|
+
actualValue: number;
|
|
74
|
+
expectedValue: number;
|
|
75
|
+
severity: 'low' | 'medium' | 'high';
|
|
76
|
+
type: 'volume_spike' | 'response_delay' | 'unusual_pattern';
|
|
77
|
+
description: string;
|
|
78
|
+
}[];
|
|
79
|
+
overallScore: number;
|
|
80
|
+
patterns: string[];
|
|
81
|
+
}
|
|
82
|
+
export interface ComplianceMetrics {
|
|
83
|
+
slaCompliance: number;
|
|
84
|
+
responseTimeCompliance: number;
|
|
85
|
+
resolutionTimeCompliance: number;
|
|
86
|
+
escalationCompliance: number;
|
|
87
|
+
documentationCompliance: number;
|
|
88
|
+
trendsOverTime: TimeSeriesDataPoint[];
|
|
89
|
+
}
|
|
90
|
+
export { ChartDataPoint, TimeSeriesDataPoint, ComparisonDataPoint, GeographicDataPoint, TrendDataPoint, DrillDownDataPoint, PerformanceMetric, AnalyticsFilter, DateRange } from './chart-data';
|