grm-shared-library 1.1.236 → 1.1.238

package/dist/esm/modules/incident-sla/constants/incident-sla-defaults.const.js

@@ -0,0 +1,255 @@
+import { IncidentEmergencyType } from '../../incident/enums/incident-emergency-type.enum';
+import { IncidentPriority } from '../../incident/enums/incident-priority.enum';
+import { Roles } from '../../role/enums/role.enum';
+import { EmergencyIncidentStage } from '../enums/emergency-incident-stage.enum';
+import { IncidentSlaStage } from '../enums/incident-sla-stage.enum';
+import { IncidentSlaStatus } from '../enums/incident-sla-status.enum';
+import { SlaEscalationAction, SlaEscalationLevel, SlaEscalationTrigger, SlaNotificationChannel } from '../enums/sla-escalation.enum';
+import { SlaPriorityLevel } from '../enums/sla-overall-state.enum';
+const S = IncidentSlaStage;
+const P = IncidentPriority;
+/** Every stage, in the order an emergency moves through them. */
+export const INCIDENT_SLA_STAGE_ORDER = [
+    S.ACKNOWLEDGEMENT,
+    S.TRIAGE,
+    S.DISPATCH,
+    S.RESPONSE_UNIT_ACCEPTANCE,
+    S.MOBILIZATION,
+    S.ARRIVAL,
+    S.INITIAL_ASSESSMENT,
+    S.RESOLUTION,
+    S.CLOSURE,
+];
+/** Every milestone, in order. */
+export const EMERGENCY_INCIDENT_STAGE_ORDER = [
+    EmergencyIncidentStage.INCIDENT_CREATED,
+    EmergencyIncidentStage.ACKNOWLEDGED,
+    EmergencyIncidentStage.TRIAGED,
+    EmergencyIncidentStage.DISPATCH_INITIATED,
+    EmergencyIncidentStage.RESPONSE_UNIT_ASSIGNED,
+    EmergencyIncidentStage.RESPONSE_UNIT_ACCEPTED,
+    EmergencyIncidentStage.EN_ROUTE,
+    EmergencyIncidentStage.ON_SCENE,
+    EmergencyIncidentStage.STABILIZING,
+    EmergencyIncidentStage.RESOLVED,
+    EmergencyIncidentStage.CLOSED,
+];
+/** Stages measured once per dispatch (cycle = the dispatch's ordinal); the rest once per incident. */
+export const PER_DISPATCH_INCIDENT_SLA_STAGES = [S.RESPONSE_UNIT_ACCEPTANCE, S.MOBILIZATION];
+/** The milestone that completes each stage. */
+export const INCIDENT_SLA_STOP_MILESTONE = {
+    [S.ACKNOWLEDGEMENT]: EmergencyIncidentStage.ACKNOWLEDGED,
+    [S.TRIAGE]: EmergencyIncidentStage.TRIAGED,
+    [S.DISPATCH]: EmergencyIncidentStage.DISPATCH_INITIATED,
+    [S.RESPONSE_UNIT_ACCEPTANCE]: EmergencyIncidentStage.RESPONSE_UNIT_ACCEPTED,
+    [S.MOBILIZATION]: EmergencyIncidentStage.EN_ROUTE,
+    [S.ARRIVAL]: EmergencyIncidentStage.ON_SCENE,
+    [S.INITIAL_ASSESSMENT]: EmergencyIncidentStage.STABILIZING,
+    [S.RESOLUTION]: EmergencyIncidentStage.RESOLVED,
+    [S.CLOSURE]: EmergencyIncidentStage.CLOSED,
+};
+/**
+ * The milestone that starts each stage's clock, by default. ACCEPTANCE and
+ * MOBILIZATION are per dispatch and always start at that dispatch's own
+ * dispatch / acceptance; for the rest a policy may choose (e.g. measure ARRIVAL
+ * from the incident's creation instead of from the first dispatch).
+ */
+export const DEFAULT_INCIDENT_SLA_START_ANCHORS = {
+    [S.ACKNOWLEDGEMENT]: EmergencyIncidentStage.INCIDENT_CREATED,
+    [S.TRIAGE]: EmergencyIncidentStage.INCIDENT_CREATED,
+    [S.DISPATCH]: EmergencyIncidentStage.INCIDENT_CREATED,
+    [S.RESPONSE_UNIT_ACCEPTANCE]: EmergencyIncidentStage.RESPONSE_UNIT_ASSIGNED,
+    [S.MOBILIZATION]: EmergencyIncidentStage.RESPONSE_UNIT_ACCEPTED,
+    [S.ARRIVAL]: EmergencyIncidentStage.RESPONSE_UNIT_ASSIGNED,
+    [S.INITIAL_ASSESSMENT]: EmergencyIncidentStage.ON_SCENE,
+    [S.RESOLUTION]: EmergencyIncidentStage.INCIDENT_CREATED,
+    [S.CLOSURE]: EmergencyIncidentStage.RESOLVED,
+};
+/** The start milestones a policy may choose per stage (the first is the default). */
+export const ALLOWED_INCIDENT_SLA_START_ANCHORS = {
+    [S.ACKNOWLEDGEMENT]: [EmergencyIncidentStage.INCIDENT_CREATED],
+    [S.TRIAGE]: [EmergencyIncidentStage.INCIDENT_CREATED, EmergencyIncidentStage.ACKNOWLEDGED],
+    [S.DISPATCH]: [EmergencyIncidentStage.INCIDENT_CREATED, EmergencyIncidentStage.ACKNOWLEDGED, EmergencyIncidentStage.TRIAGED],
+    [S.RESPONSE_UNIT_ACCEPTANCE]: [EmergencyIncidentStage.RESPONSE_UNIT_ASSIGNED],
+    [S.MOBILIZATION]: [EmergencyIncidentStage.RESPONSE_UNIT_ACCEPTED],
+    [S.ARRIVAL]: [EmergencyIncidentStage.RESPONSE_UNIT_ASSIGNED, EmergencyIncidentStage.INCIDENT_CREATED, EmergencyIncidentStage.DISPATCH_INITIATED],
+    [S.INITIAL_ASSESSMENT]: [EmergencyIncidentStage.ON_SCENE],
+    [S.RESOLUTION]: [EmergencyIncidentStage.INCIDENT_CREATED, EmergencyIncidentStage.ON_SCENE],
+    [S.CLOSURE]: [EmergencyIncidentStage.RESOLVED],
+};
+const MIN = 60;
+const HOUR = 3600;
+/**
+ * Clarion's DEFAULT policy, in seconds - a starting point every organization
+ * may override, not a regulatory requirement. P1 Critical ... P4 Low.
+ * RESOLUTION and CLOSURE have no default target (null = not measured).
+ */
+export const DEFAULT_INCIDENT_SLA_TARGETS = {
+    [P.CRITICAL]: {
+        [S.ACKNOWLEDGEMENT]: 15,
+        [S.TRIAGE]: 60,
+        [S.DISPATCH]: 90,
+        [S.RESPONSE_UNIT_ACCEPTANCE]: 60,
+        [S.MOBILIZATION]: 60,
+        [S.ARRIVAL]: 10 * MIN,
+        [S.INITIAL_ASSESSMENT]: 5 * MIN,
+        [S.RESOLUTION]: null,
+        [S.CLOSURE]: null,
+    },
+    [P.HIGH]: {
+        [S.ACKNOWLEDGEMENT]: 30,
+        [S.TRIAGE]: 2 * MIN,
+        [S.DISPATCH]: 3 * MIN,
+        [S.RESPONSE_UNIT_ACCEPTANCE]: 2 * MIN,
+        [S.MOBILIZATION]: 2 * MIN,
+        [S.ARRIVAL]: 20 * MIN,
+        [S.INITIAL_ASSESSMENT]: 10 * MIN,
+        [S.RESOLUTION]: null,
+        [S.CLOSURE]: null,
+    },
+    [P.MEDIUM]: {
+        [S.ACKNOWLEDGEMENT]: 2 * MIN,
+        [S.TRIAGE]: 5 * MIN,
+        [S.DISPATCH]: 10 * MIN,
+        [S.RESPONSE_UNIT_ACCEPTANCE]: 5 * MIN,
+        [S.MOBILIZATION]: 5 * MIN,
+        [S.ARRIVAL]: 45 * MIN,
+        [S.INITIAL_ASSESSMENT]: 20 * MIN,
+        [S.RESOLUTION]: null,
+        [S.CLOSURE]: null,
+    },
+    [P.LOW]: {
+        [S.ACKNOWLEDGEMENT]: 5 * MIN,
+        [S.TRIAGE]: 15 * MIN,
+        [S.DISPATCH]: 30 * MIN,
+        [S.RESPONSE_UNIT_ACCEPTANCE]: 15 * MIN,
+        [S.MOBILIZATION]: 15 * MIN,
+        [S.ARRIVAL]: 2 * HOUR,
+        [S.INITIAL_ASSESSMENT]: 30 * MIN,
+        [S.RESOLUTION]: null,
+        [S.CLOSURE]: null,
+    },
+};
+/** The default settings. Every one is overridable per policy. */
+export const DEFAULT_INCIDENT_SLA_SETTINGS = {
+    warningThresholdPercent: 75,
+    atRiskThresholdPercent: 90,
+    arrivalRadiusMetres: 150,
+    arrivalExitRadiusMetres: 250,
+    arrivalDwellSeconds: 30,
+    arrivalMinObservations: 2,
+    maxLocationAccuracyMetres: 100,
+    trackingStaleSeconds: 120,
+    etaAtRiskMarginPercent: 10,
+    // clarion-gis's ESTIMATE driving profile: 8.3 m/s (30 km/h) with a 1.3 detour factor.
+    etaAssumedSpeedKph: 30,
+    etaRoadFactor: 1.3,
+    autoCloseEnabled: true,
+    autoCloseAfterSeconds: 24 * HOUR,
+    allowAutomaticReassignment: false,
+    pauseRequiresApproval: true,
+    notifyReporter: true,
+};
+/**
+ * SOS and safety alerts arrive with the priority column's default (Medium), so
+ * by default an emergency or panic alert is measured as Critical. A triage
+ * decision replaces the floor for the stages that have not started yet.
+ */
+export const DEFAULT_INCIDENT_SLA_PRIORITY_FLOORS = {
+    [IncidentEmergencyType.EMERGENCY]: P.CRITICAL,
+    [IncidentEmergencyType.PANIC]: P.CRITICAL,
+};
+/** Who each escalation level reaches when a rule names no roles. */
+export const DEFAULT_SLA_ESCALATION_LEVEL_ROLES = {
+    [SlaEscalationLevel.DISPATCHER]: [Roles.CONTROL_CENTRE_USER],
+    [SlaEscalationLevel.SUPERVISOR]: [Roles.CONTROL_CENTRE_ADMIN],
+    [SlaEscalationLevel.DUTY_MANAGER]: [],
+    [SlaEscalationLevel.ORGANIZATION_ADMIN]: [Roles.ORGANIZATION_OWNER, Roles.ORGANIZATION_ADMIN],
+};
+const T = SlaEscalationTrigger;
+const L = SlaEscalationLevel;
+const C = SlaNotificationChannel;
+const A = SlaEscalationAction;
+const rule = (r) => ({
+    stages: [],
+    priorities: [],
+    actions: [A.NOTIFY],
+    delaySeconds: 0,
+    recipientRoles: [],
+    contacts: [],
+    ...r,
+});
+/** Every stage but acknowledgement, whose breach has rules of its own. */
+const AFTER_ACKNOWLEDGEMENT = Object.values(S).filter((stage) => stage !== S.ACKNOWLEDGEMENT);
+/**
+ * The default escalation rules. A duty manager is reached only "where
+ * configured" - so there is no default rule for that level; an organization
+ * adds one with its contacts.
+ *
+ * One breach reaches a supervisor once: the general breach rules leave out
+ * acknowledgement, which the two ack rules already cover.
+ */
+export const DEFAULT_INCIDENT_SLA_ESCALATION_RULES = [
+    rule({ key: 'ack-breach-supervisor-urgent', trigger: T.SLA_BREACHED, stages: [S.ACKNOWLEDGEMENT], priorities: [P.CRITICAL, P.HIGH], level: L.SUPERVISOR, channels: [C.WEB, C.SMS] }),
+    rule({ key: 'ack-breach-supervisor', trigger: T.SLA_BREACHED, stages: [S.ACKNOWLEDGEMENT], priorities: [P.MEDIUM, P.LOW], level: L.SUPERVISOR, channels: [C.WEB] }),
+    rule({ key: 'stage-at-risk-dispatcher', trigger: T.SLA_AT_RISK, level: L.DISPATCHER, channels: [C.WEB] }),
+    rule({ key: 'acceptance-breach-alternative', trigger: T.SLA_BREACHED, stages: [S.RESPONSE_UNIT_ACCEPTANCE], level: L.DISPATCHER, channels: [C.WEB], actions: [A.NOTIFY, A.RECOMMEND_ALTERNATIVE] }),
+    rule({ key: 'dispatch-rejected-alternative', trigger: T.DISPATCH_REJECTED, level: L.DISPATCHER, channels: [C.WEB], actions: [A.NOTIFY, A.RECOMMEND_ALTERNATIVE] }),
+    rule({ key: 'eta-at-risk-dispatcher', trigger: T.ETA_AT_RISK, stages: [S.ARRIVAL], level: L.DISPATCHER, channels: [C.WEB] }),
+    rule({ key: 'eta-likely-breach-alternative', trigger: T.ETA_LIKELY_BREACH, stages: [S.ARRIVAL], level: L.DISPATCHER, channels: [C.WEB], actions: [A.NOTIFY, A.RECOMMEND_ALTERNATIVE] }),
+    rule({ key: 'eta-uncertain-dispatcher', trigger: T.ETA_UNCERTAIN, stages: [S.ARRIVAL], level: L.DISPATCHER, channels: [C.WEB] }),
+    rule({ key: 'breach-supervisor-critical', trigger: T.SLA_BREACHED, stages: AFTER_ACKNOWLEDGEMENT, priorities: [P.CRITICAL], level: L.SUPERVISOR, channels: [C.WEB, C.EMAIL, C.SMS] }),
+    rule({ key: 'breach-supervisor-high', trigger: T.SLA_BREACHED, stages: AFTER_ACKNOWLEDGEMENT, priorities: [P.HIGH], level: L.SUPERVISOR, channels: [C.WEB, C.EMAIL] }),
+];
+/** The SLA priority level of each incident priority. */
+export const INCIDENT_PRIORITY_SLA_LEVEL = {
+    [P.CRITICAL]: SlaPriorityLevel.P1,
+    [P.HIGH]: SlaPriorityLevel.P2,
+    [P.MEDIUM]: SlaPriorityLevel.P3,
+    [P.LOW]: SlaPriorityLevel.P4,
+};
+/** Highest first: the order a floor and a comparison use. */
+export const INCIDENT_PRIORITY_RANK = {
+    [P.CRITICAL]: 4,
+    [P.HIGH]: 3,
+    [P.MEDIUM]: 2,
+    [P.LOW]: 1,
+};
+/** Instance statuses whose clock is running (or paused) - the ones the workflow times. */
+export const OPEN_INCIDENT_SLA_STATUSES = [
+    IncidentSlaStatus.RUNNING,
+    IncidentSlaStatus.WARNING,
+    IncidentSlaStatus.AT_RISK,
+    IncidentSlaStatus.PAUSED,
+];
+/** Instance statuses that are final (a BREACHED instance may still record completedAt). */
+export const FINAL_INCIDENT_SLA_STATUSES = [
+    IncidentSlaStatus.MET,
+    IncidentSlaStatus.WAIVED,
+    IncidentSlaStatus.CANCELLED,
+    IncidentSlaStatus.EXPIRED,
+];
+/** Bounds every stored or requested value must respect. */
+export const INCIDENT_SLA_LIMITS = {
+    minTargetSeconds: 5,
+    maxTargetSeconds: 30 * 24 * HOUR,
+    minThresholdPercent: 10,
+    maxThresholdPercent: 99,
+    minRadiusMetres: 10,
+    maxRadiusMetres: 5000,
+    maxDwellSeconds: 30 * MIN,
+    maxObservations: 20,
+    minStaleSeconds: 15,
+    maxStaleSeconds: 2 * HOUR,
+    minAutoCloseSeconds: 5 * MIN,
+    maxAutoCloseSeconds: 30 * 24 * HOUR,
+    maxEscalationDelaySeconds: 24 * HOUR,
+    maxEscalationRules: 50,
+    maxEscalationContacts: 10,
+    noteMaxLength: 1000,
+    reasonMaxLength: 500,
+    policyNameMaxLength: 120,
+    policyDescriptionMaxLength: 1000,
+    ruleKeyMaxLength: 60,
+};
+//# sourceMappingURL=incident-sla-defaults.const.js.map

package/dist/esm/modules/incident-sla/constants/incident-sla-defaults.const.js.map

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package/dist/esm/modules/incident-sla/constants/incident-sla-kafka.const.js

@@ -0,0 +1,24 @@
+import { KAFKA_TOPICS } from '../../../kafka/topics';
+/**
+ * Grouped view of the emergency-incident / SLA topics. The strings live in
+ * {@link KAFKA_TOPICS}; this only references them.
+ *
+ * Producer clarion-incident, through its transactional outbox, keyed by
+ * incident id so one incident's history stays in order:
+ * MILESTONE_RECORDED, SLA_CHANGED, ETA_CHANGED (domain events - no names,
+ * numbers or addresses) and NOTIFICATION_REQUESTED (a command to
+ * clarion-notification). Producer clarion-notification: NOTIFICATION_RESULT.
+ *
+ * A consumer of a topic that does not exist yet fails its boot in prod
+ * (Strimzi): declare each as a KafkaTopic BEFORE deploying a consumer.
+ */
+export const INCIDENT_SLA_KAFKA_TOPICS = {
+    MILESTONE_RECORDED: KAFKA_TOPICS.INCIDENT_EMERGENCY_MILESTONE_RECORDED,
+    SLA_CHANGED: KAFKA_TOPICS.INCIDENT_SLA_CHANGED,
+    ETA_CHANGED: KAFKA_TOPICS.INCIDENT_EMERGENCY_ETA_CHANGED,
+    NOTIFICATION_REQUESTED: KAFKA_TOPICS.INCIDENT_EMERGENCY_NOTIFICATION_REQUESTED,
+    NOTIFICATION_RESULT: KAFKA_TOPICS.EMERGENCY_INCIDENT_NOTIFICATION_RESULT,
+};
+/** Current schema version of every emergency-incident / SLA event. */
+export const INCIDENT_SLA_SCHEMA_VERSION = 1;
+//# sourceMappingURL=incident-sla-kafka.const.js.map

package/dist/esm/modules/incident-sla/constants/incident-sla-kafka.const.js.map

@@ -0,0 +1 @@
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