grm-shared-library 1.1.233 → 1.1.235

package/dist/cjs/modules/chat/dtos/chat-analytics-query.dto.js

@@ -0,0 +1,56 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ChatAnalyticsQueryDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const country_code_enum_1 = require("../../country/enums/country-code.enum");
+/**
+ * The period a chat analytics read covers, and optionally one country. Both ends
+ * optional: no `from` is "forever", no `to` is now.
+ */
+class ChatAnalyticsQueryDto {
+}
+exports.ChatAnalyticsQueryDto = ChatAnalyticsQueryDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: '2026-09-01T00:00:00+03:00', description: 'Inclusive. Omit for "forever".' }),
+    (0, class_validator_1.IsISO8601)({ strict: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "from", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: '2026-09-30T23:59:59+03:00', description: 'Exclusive. Omit for "now".' }),
+    (0, class_validator_1.IsISO8601)({ strict: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "to", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: 'Africa/Nairobi', description: 'IANA time zone for the chart buckets and the hour-of-week grid.' }),
+    (0, class_validator_1.IsTimeZone)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "timeZone", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-Admin only' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], ChatAnalyticsQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode, description: 'Narrow to the conversations started by people of one country' }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "countryCode", void 0);
+//# sourceMappingURL=chat-analytics-query.dto.js.map

package/dist/cjs/modules/chat/dtos/chat-analytics-query.dto.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/chat/index.js

@@ -19,6 +19,7 @@ __exportStar(require("./dtos/chat-query.dto"), exports);
 __exportStar(require("./dtos/create-chat-conversation.dto"), exports);
 __exportStar(require("./dtos/create-chat-message.dto"), exports);
 __exportStar(require("./dtos/chat-ws-send-message.dto"), exports);
+__exportStar(require("./dtos/chat-analytics-query.dto"), exports);
 // enums
 __exportStar(require("./enums/chat-conversation-status.enum"), exports);
 __exportStar(require("./enums/chat-conversation-type.enum"), exports);
@@ -30,6 +31,7 @@ __exportStar(require("./interfaces/chat-conversation-with-participants"), export
 __exportStar(require("./interfaces/chat-message"), exports);
 __exportStar(require("./interfaces/chat-participant"), exports);
 __exportStar(require("./interfaces/chat-presence-info"), exports);
+__exportStar(require("./interfaces/chat-analytics"), exports);
 // constants
 __exportStar(require("./constants/chat-ws-events"), exports);
 __exportStar(require("./constants/chat-room-names"), exports);

package/dist/cjs/modules/chat/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,OAAO;AACP,wDAAsC;AACtC,sEAAoD;AACpD,iEAA+C;AAC/C,kEAAgD;AAChD,kEAAgD;AAEhD,QAAQ;AACR,wEAAsD;AACtD,sEAAoD;AACpD,iEAA+C;AAC/C,qEAAmD;AAEnD,aAAa;AACb,iEAA+C;AAC/C,mFAAiE;AACjE,4DAA0C;AAC1C,gEAA8C;AAC9C,kEAAgD;AAChD,8DAA4C;AAE5C,YAAY;AACZ,6DAA2C;AAC3C,8DAA4C"}

package/dist/cjs/modules/chat/interfaces/chat-analytics.js

@@ -0,0 +1,35 @@
+"use strict";
+/**
+ * Chat analytics (the admin's Chat Analytics): how the conversations on Clarion went over
+ * a period - incident chats, Follow Me chats and direct chats - how much was written and
+ * by whom, and above all how quickly a member who wrote was answered.
+ *
+ * One read, computed by clarion-chat from one consistent snapshot, with who each person
+ * is from clarion-authentication. Counts, rates and durations only: never a message, a
+ * member's name or a trip's label. The only people named are STAFF - the control room,
+ * responders and administrators - as agents are on the support analytics.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - A conversation belongs to the organization, control centre and country of the
+ *    person who STARTED it: the member who raised the SOS, the traveller on a Follow Me
+ *    trip, the administrator who opened a direct chat. clarion-chat keeps no organization
+ *    of its own. Everything written in a conversation is its organization's, whoever
+ *    wrote it - a guardian, or a responder from another organization.
+ *  - What a conversation is for (`ChatAnalyticsContext`): INCIDENT is an incident's chat,
+ *    including a Follow Me chat that an SOS adopted; FOLLOW_ME a trip's; DIRECT one person
+ *    to another; GROUP any other group.
+ *  - Who writes (`ChatAnalyticsSenderKind`), from the roles a person holds NOW: anybody
+ *    with a control-centre role is the CONTROL_ROOM, then RESPONDER, then ADMINISTRATOR
+ *    (organization roles, Super-Admin) - together, STAFF. Everybody else is a MEMBER: the
+ *    people the service is for, their guardians included. UNKNOWN is an account that no
+ *    longer exists. Whoever started an incident's or a Follow Me chat from the app is its
+ *    MEMBER there, whatever else they hold - staff raise SOSes too.
+ *  - A member's TURN starts with a member's message that opens a conversation or follows
+ *    a staff message. It is ANSWERED by the first staff message after it, and the wait is
+ *    the time between. Turns started in the period, answered whenever.
+ *  - System messages are counted on their own and never take part in a turn.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=chat-analytics.js.map

package/dist/cjs/modules/chat/interfaces/chat-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"chat-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/chat/interfaces/chat-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GA+BG"}

package/dist/cjs/modules/permission/data/permissions.data.js

@@ -56,6 +56,7 @@ exports.PERMISSIONS_DATA = [
             permission_actions_enum_1.PermissionActions.MANAGE_SUPPORT_SLA,
             permission_actions_enum_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
             permission_actions_enum_1.PermissionActions.READ_SUPPORT_REPORT,
+            permission_actions_enum_1.PermissionActions.READ_SUPPORT_ANALYTICS,
             permission_actions_enum_1.PermissionActions.READ_SUPPORT_SYNC,
             permission_actions_enum_1.PermissionActions.MANAGE_SUPPORT_SYNC
         ]
@@ -107,6 +108,7 @@ exports.PERMISSIONS_DATA = [
             permission_actions_enum_1.PermissionActions.READ_INCIDENT,
             permission_actions_enum_1.PermissionActions.UPDATE_INCIDENT,
             permission_actions_enum_1.PermissionActions.DELETE_INCIDENT,
+            permission_actions_enum_1.PermissionActions.READ_CHAT_ANALYTICS,
             permission_actions_enum_1.PermissionActions.CREATE_INCIDENT_CATEGORY_TYPE,
             permission_actions_enum_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             permission_actions_enum_1.PermissionActions.UPDATE_INCIDENT_CATEGORY_TYPE,

package/dist/cjs/modules/permission/data/permissions.data.js.map

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+{"version":3,"file":"permissions.data.js","sourceRoot":"","sources":["../../../../../src/modules/permission/data/permissions.data.ts"],"names":[],"mappings":";;;AAAA,8EAAqE;AACrE,8EAAqE;AAGxD,QAAA,gBAAgB,GAAiB;IAC1C;QACI,MAAM,EAAE,2CAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,yBAAyB;YAC3C,2CAAiB,CAAC,sBAAsB;SAC3C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,cAAc;QACxC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;SAC1C;KACJ;IACD;QACI,sEAAsE;QACtE,mEAAmE;QACnE,iDAAiD;QACjD,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,aAAa;YAC/B,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,6BAA6B;SAClD;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,aAAa;QACvC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,0BAA0B;SAC/C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,kBAAkB;YAEpC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YAEvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YAEzC,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAE1C,2CAAiB,CAAC,gBAAgB;YAElC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,iBAAiB;YAEnC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,UAAU;YAC5B,2CAAiB,CAAC,aAAa;YAE/B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAEhC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,kCAAkC;YACpD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,wCAAwC;YAC1D,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,uCAAuC;YACzD,2CAAiB,CAAC,6BAA6B;YAE/C,2CAAiB,CAAC,kBAAkB;YAEpC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,oBAAoB;YAEtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,0BAA0B;YAE5C,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,sBAAsB;YAExC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,yBAAyB;YAC3C,2CAAiB,CAAC,uBAAuB;SAC5C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,2CAAiB,CAAC,0BAA0B;YAC5C,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,gCAAgC;YAClD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,gCAAgC;YAClD,2CAAiB,CAAC,gCAAgC;YAClD,2CAAiB,CAAC,8BAA8B;YAChD,2CA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package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -92,6 +92,12 @@ var PermissionActions;
     PermissionActions["MANAGE_SUPPORT_SLA"] = "manage:support-sla";
     PermissionActions["MANAGE_SUPPORT_CONFIGURATION"] = "manage:support-configuration";
     PermissionActions["READ_SUPPORT_REPORT"] = "read:support-report";
+    // Support Analytics: how the desk did over a period - tickets raised and settled,
+    // speed, the SLA, agents, satisfaction, feedback and the helpdesk mirror - counts
+    // and durations only, never a customer or a message. Held by exactly the roles
+    // that read the support reports; scoped by clarion-support to the caller's
+    // organization or control centre.
+    PermissionActions["READ_SUPPORT_ANALYTICS"] = "read:support-analytics";
     PermissionActions["READ_SUPPORT_SYNC"] = "read:support-sync";
     // Retrying or reconciling a synchronization row re-contacts the helpdesk and
     // can re-send a customer-visible reply, so it is kept apart from reading the
@@ -127,6 +133,12 @@ var PermissionActions;
     PermissionActions["READ_INCIDENT"] = "read:incident";
     PermissionActions["UPDATE_INCIDENT"] = "update:incident";
     PermissionActions["DELETE_INCIDENT"] = "delete:incident";
+    // Chat Analytics: how the incident, Follow Me and direct chats went over a period -
+    // conversations, messages, who wrote and how quickly members were answered - counts
+    // and durations only, never a message or a member. Held by the roles that manage the
+    // control room's people (the read:user-analytics holders); scoped by clarion-chat to
+    // the caller's organization or control centre.
+    PermissionActions["READ_CHAT_ANALYTICS"] = "read:chat-analytics";
     PermissionActions["CREATE_INCIDENT_CATEGORY_TYPE"] = "create:incident-category-type";
     PermissionActions["READ_INCIDENT_CATEGORY_TYPE"] = "read:incident-category-type";
     PermissionActions["UPDATE_INCIDENT_CATEGORY_TYPE"] = "update:incident-category-type";

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBA4dX;AA5dD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IACvD,+EAA+E;IAC/E,2EAA2E;IAC3E,6EAA6E;IAC7E,8EAA8E;IAC9E,2EAA2E;IAC3E,sEAAiD,CAAA;IAEjD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,yEAAyE;IACzE,gEAA2C,CAAA;IAC3C;;;;OAIG;IACH,8DAAyC,CAAA;IAEzC,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C;;;;OAIG;IACH,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,gFAAgF;IAChF,sEAAiD,CAAA;IACjD,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,kFAAkF;IAClF,kFAAkF;IAClF,+EAA+E;IAC/E,2EAA2E;IAC3E,kCAAkC;IAClC,sEAAiD,CAAA;IACjD,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAC3B,2EAA2E;IAC3E,6EAA6E;IAC7E,yEAAyE;IACzE,yEAAyE;IACzE,gEAA2C,CAAA;IAE3C,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAAoF;IACpF,oFAAoF;IACpF,qFAAqF;IACrF,qFAAqF;IACrF,+CAA+C;IAC/C,gEAA2C,CAAA;IAC3C,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,EAAE;IACF,gEAAgE;IAChE,EAAE;IACF,2EAA2E;IAC3E,wEAAwE;IACxE,sEAAsE;IACtE,gEAAgE;IAChE,uBAAuB;IACvB,EAAE;IACF,8EAA8E;IAC9E,+EAA+E;IAC/E,yEAAyE;IACzE,6EAA6E;IAC7E,4EAA4E;IAC5E,yCAAyC;IACzC,EAAE;IACF,+EAA+E;IAC/E,6EAA6E;IAC7E,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,yEAAyE;IACzE,yEAAyE;IACzE,yEAAyE;IACzE,oEAAoE;IACpE,+DAA+D;IAC/D,mDAAmD;IACnD,8DAAyC,CAAA;IAEzC,uEAAuE;IACvE,0EAA0E;IAC1E,6EAA6E;IAC7E,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAwE;IACxE,sEAAsE;IACtE,8EAAyD,CAAA;IAEzD,yEAAyE;IACzE,yEAAyE;IACzE,wEAAmD,CAAA;IAEnD,oEAAoE;IACpE,8EAA8E;IAC9E,oEAAoE;IACpE,6EAA6E;IAC7E,4DAA4D;IAC5D,sEAAiD,CAAA;IAEjD,4EAA4E;IAC5E,4EAA4E;IAC5E,0CAA0C;IAC1C,8DAAyC,CAAA;IACzC,gEAA2C,CAAA;IAC3C,kEAA6C,CAAA;IAE7C,4EAA4E;IAC5E,8CAA8C;IAC9C,EAAE;IACF,8EAA8E;IAC9E,8EAA8E;IAC9E,uEAAuE;IACvE,2EAA2E;IAC3E,+DAA+D;IAC/D,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,mDAAmD;IACnD,8DAAyC,CAAA;IACzC,gFAAgF;IAChF,2DAA2D;IAC3D,kEAA6C,CAAA;IAC7C,uEAAuE;IACvE,4EAAuD,CAAA;IACvD,yEAAyE;IACzE,2EAA2E;IAC3E,6EAA6E;IAC7E,sEAAsE;IACtE,yBAAyB;IACzB,wEAAmD,CAAA;IAEnD,uBAAuB;IACvB,0EAA0E;IAC1E,4EAA4E;IAC5E,+DAA+D;IAC/D,4EAA4E;IAC5E,2EAA2E;IAC3E,6EAA6E;IAC7E,4BAA4B;IAC5B,EAAE;IACF,6EAA6E;IAC7E,8EAA8E;IAC9E,6EAA6E;IAC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package/dist/cjs/modules/role/data/roles.data.js

@@ -42,6 +42,7 @@ const SUPPORT_ADMIN_PERMISSIONS = [
     permission_1.PermissionActions.MANAGE_SUPPORT_SLA,
     permission_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
     permission_1.PermissionActions.READ_SUPPORT_REPORT,
+    permission_1.PermissionActions.READ_SUPPORT_ANALYTICS,
     //The helpdesk mirror. Retrying a synchronization re-contacts Zammad or
     //Freshdesk, so it belongs with whoever owns the desk.
     permission_1.PermissionActions.READ_SUPPORT_SYNC,
@@ -510,6 +511,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.MANAGE_SUPPORT_SLA,
             permission_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
             permission_1.PermissionActions.READ_SUPPORT_REPORT,
+            permission_1.PermissionActions.READ_SUPPORT_ANALYTICS,
             permission_1.PermissionActions.READ_SUPPORT_SYNC,
             permission_1.PermissionActions.MANAGE_SUPPORT_SYNC,
             //Incident
@@ -517,6 +519,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_INCIDENT,
             permission_1.PermissionActions.UPDATE_INCIDENT,
             permission_1.PermissionActions.DELETE_INCIDENT,
+            permission_1.PermissionActions.READ_CHAT_ANALYTICS,
             //Incident Category Type
             permission_1.PermissionActions.CREATE_INCIDENT_CATEGORY_TYPE,
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
@@ -626,6 +629,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.MANAGE_SUPPORT_SLA,
             permission_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
             permission_1.PermissionActions.READ_SUPPORT_REPORT,
+            permission_1.PermissionActions.READ_SUPPORT_ANALYTICS,
             permission_1.PermissionActions.READ_SUPPORT_SYNC,
             permission_1.PermissionActions.MANAGE_SUPPORT_SYNC,
             //Incident
@@ -633,6 +637,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_INCIDENT,
             permission_1.PermissionActions.UPDATE_INCIDENT,
             permission_1.PermissionActions.DELETE_INCIDENT,
+            permission_1.PermissionActions.READ_CHAT_ANALYTICS,
             //Incident Category Type
             permission_1.PermissionActions.CREATE_INCIDENT_CATEGORY_TYPE,
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
@@ -692,6 +697,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_SUPPORT_TICKET,
             permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.READ_SUPPORT_REPORT,
+            permission_1.PermissionActions.READ_SUPPORT_ANALYTICS,
             //Incident
             permission_1.PermissionActions.READ_INCIDENT,
             //Incident Category Type
@@ -833,11 +839,13 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.READ_SUPPORT_REPORT,
+            permission_1.PermissionActions.READ_SUPPORT_ANALYTICS,
             permission_1.PermissionActions.READ_SUPPORT_SYNC,
             //Incident
             permission_1.PermissionActions.CREATE_INCIDENT,
             permission_1.PermissionActions.READ_INCIDENT,
             permission_1.PermissionActions.UPDATE_INCIDENT,
+            permission_1.PermissionActions.READ_CHAT_ANALYTICS,
             //Incident Category Type
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             //Response Unit

package/dist/cjs/modules/role/data/roles.data.js.map

@@ -1 +1 @@
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package/dist/cjs/modules/support/dtos/support-analytics-query.dto.js

@@ -0,0 +1,56 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportAnalyticsQueryDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const country_code_enum_1 = require("../../country/enums/country-code.enum");
+/**
+ * The period a support analytics read covers, and optionally one country. Both ends
+ * optional: no `from` is "forever", no `to` is now.
+ */
+class SupportAnalyticsQueryDto {
+}
+exports.SupportAnalyticsQueryDto = SupportAnalyticsQueryDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: '2026-09-01T00:00:00+03:00', description: 'Inclusive. Omit for "forever".' }),
+    (0, class_validator_1.IsISO8601)({ strict: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportAnalyticsQueryDto.prototype, "from", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: '2026-09-30T23:59:59+03:00', description: 'Exclusive. Omit for "now".' }),
+    (0, class_validator_1.IsISO8601)({ strict: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportAnalyticsQueryDto.prototype, "to", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ example: 'Africa/Nairobi', description: 'IANA time zone for the chart buckets and the hour-of-week grid.' }),
+    (0, class_validator_1.IsTimeZone)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportAnalyticsQueryDto.prototype, "timeZone", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-Admin only' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportAnalyticsQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode, description: 'Narrow tickets and feedback to one country' }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportAnalyticsQueryDto.prototype, "countryCode", void 0);
+//# sourceMappingURL=support-analytics-query.dto.js.map

package/dist/cjs/modules/support/dtos/support-analytics-query.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-analytics-query.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/dtos/support-analytics-query.dto.ts"],"names":[],"mappings":";;;;;;;;;;;;AAAA,6CAAsD;AACtD,yDAAyC;AACzC,qDAA+F;AAC/F,6EAAoE;AAEpE;;;GAGG;AACH,MAAa,wBAAwB;CAsBpC;AAtBD,4DAsBC;AAnBG;IAFC,IAAA,6BAAmB,EAAC,EAAE,OAAO,EAAE,2BAA2B,EAAE,WAAW,EAAE,gCAAgC,EAAE,CAAC;IAC5G,IAAA,2BAAS,EAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC;IAAE,IAAA,4BAAU,GAAE;;sDAC5B;AAId;IAFC,IAAA,6BAAmB,EAAC,EAAE,OAAO,EAAE,2BAA2B,EAAE,WAAW,EAAE,4BAA4B,EAAE,CAAC;IACxG,IAAA,2BAAS,EAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC;IAAE,IAAA,4BAAU,GAAE;;oDAC9B;AAIZ;IAFC,IAAA,6BAAmB,EAAC,EAAE,OAAO,EAAE,gBAAgB,EAAE,WAAW,EAAE,iEAAiE,EAAE,CAAC;IAClI,IAAA,4BAAU,GAAE;IAAE,IAAA,4BAAU,GAAE;;0DACT;AAKlB;IAFC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,kBAAkB,EAAE,CAAC;IACxD,IAAA,wBAAI,EAAC,GAAG,EAAE,CAAC,MAAM,CAAC;IAAE,IAAA,uBAAK,GAAE;IAAE,IAAA,4BAAU,GAAE;IAAE,IAAA,4BAAU,GAAE;;gEAChC;AAKxB;IAFC,IAAA,6BAAmB,EAAC,EAAE,IAAI,EAAE,+BAAW,EAAE,WAAW,EAAE,4CAA4C,EAAE,CAAC;IACrG,IAAA,wBAAM,EAAC,+BAAW,CAAC;IAAE,IAAA,4BAAU,GAAE;;6DACR"}

package/dist/cjs/modules/support/index.js

@@ -36,6 +36,7 @@ __exportStar(require("./interfaces/support-sync"), exports);
 __exportStar(require("./interfaces/support-events"), exports);
 __exportStar(require("./interfaces/support-realtime"), exports);
 __exportStar(require("./interfaces/support-reports"), exports);
+__exportStar(require("./interfaces/support-analytics"), exports);
 // Constants
 __exportStar(require("./constants/support-defaults.const"), exports);
 __exportStar(require("./constants/support-kafka.const"), exports);
@@ -49,6 +50,7 @@ __exportStar(require("./dtos/customer-feedback.dto"), exports);
 __exportStar(require("./dtos/support-configuration.dto"), exports);
 __exportStar(require("./dtos/support-sync.dto"), exports);
 __exportStar(require("./dtos/support-report-query.dto"), exports);
+__exportStar(require("./dtos/support-analytics-query.dto"), exports);
 // Utilities
 __exportStar(require("./utils/support-ticket-number.util"), exports);
 __exportStar(require("./utils/support-status.util"), exports);

package/dist/cjs/modules/support/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,qEAAmD;AACnD,qEAAmD;AACnD,uEAAqD;AACrD,sEAAoD;AACpD,sEAAoD;AACpD,2DAAyC;AACzC,gEAA8C;AAC9C,2EAAyD;AACzD,4DAA0C;AAC1C,oEAAkD;AAClD,+DAA6C;AAE7C,aAAa;AACb,8DAA4C;AAC5C,sEAAoD;AACpD,qEAAmD;AACnD,iEAA+C;AAC/C,2EAAyD;AACzD,4DAA0C;AAC1C,8DAA4C;AAC5C,gEAA8C;AAC9C,+DAA6C;AAE7C,YAAY;AACZ,qEAAmD;AACnD,kEAAgD;AAEhD,OAAO;AACP,oEAAkD;AAClD,mEAAiD;AACjD,oEAAkD;AAClD,2EAAyD;AACzD,kEAAgD;AAChD,+DAA6C;AAC7C,mEAAiD;AACjD,0DAAwC;AACxC,kEAAgD;AAEhD,YAAY;AACZ,qEAAmD;AACnD,8DAA4C;AAC5C,iEAA+C;AAC/C,2DAAyC;AACzC,4DAA0C;AAC1C,gEAA8C;AAC9C,+DAA6C"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,qEAAmD;AACnD,qEAAmD;AACnD,uEAAqD;AACrD,sEAAoD;AACpD,sEAAoD;AACpD,2DAAyC;AACzC,gEAA8C;AAC9C,2EAAyD;AACzD,4DAA0C;AAC1C,oEAAkD;AAClD,+DAA6C;AAE7C,aAAa;AACb,8DAA4C;AAC5C,sEAAoD;AACpD,qEAAmD;AACnD,iEAA+C;AAC/C,2EAAyD;AACzD,4DAA0C;AAC1C,8DAA4C;AAC5C,gEAA8C;AAC9C,+DAA6C;AAC7C,iEAA+C;AAE/C,YAAY;AACZ,qEAAmD;AACnD,kEAAgD;AAEhD,OAAO;AACP,oEAAkD;AAClD,mEAAiD;AACjD,oEAAkD;AAClD,2EAAyD;AACzD,kEAAgD;AAChD,+DAA6C;AAC7C,mEAAiD;AACjD,0DAAwC;AACxC,kEAAgD;AAChD,qEAAmD;AAEnD,YAAY;AACZ,qEAAmD;AACnD,8DAA4C;AAC5C,iEAA+C;AAC/C,2DAAyC;AACzC,4DAA0C;AAC1C,gEAA8C;AAC9C,+DAA6C"}

package/dist/cjs/modules/support/interfaces/support-analytics.js

@@ -0,0 +1,30 @@
+"use strict";
+/**
+ * Support analytics (the admin's Support Analytics): how the support desk did over a
+ * period - tickets raised and settled, how quickly they were answered and resolved,
+ * the SLA, what customers asked about, the agents, what customers thought of the
+ * help they got, the feedback they left, and whether the helpdesk mirror kept up.
+ *
+ * One read, computed by clarion-support from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, rates and durations only: never a
+ * customer's name, a subject or a message. The only people named are AGENTS, as on
+ * the desk's own team report.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract (the support REPORTS use
+ * minutes; this is a separate contract). They are calendar time - an SLA measured in
+ * business hours can be met while the calendar duration looks long.
+ *
+ * How it is counted:
+ *  - A ticket is RAISED when created. It is RESOLVED, CLOSED, REOPENED or CANCELLED
+ *    when its status history says it moved there - a reopen clears the ticket's own
+ *    resolvedAt, so the history is the only record of the earlier resolution.
+ *  - Time to resolve runs from raising to the FIRST time the ticket was resolved or
+ *    closed, for tickets first settled in the period: it measures the original
+ *    request and does not move when a ticket is reopened.
+ *  - SLA compliance counts SETTLED clocks only (met or breached); a running clock is
+ *    neither. Breach alerts are the monitor's breach events in the period - a ticket
+ *    whose deadline later moved (waiting on the customer, a reopen) can be breached
+ *    once and still end up met.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-analytics.js.map

package/dist/cjs/modules/support/interfaces/support-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;GA0BG"}

package/dist/esm/modules/chat/dtos/chat-analytics-query.dto.js

@@ -0,0 +1,52 @@
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+import { ApiPropertyOptional } from '@nestjs/swagger';
+import { Type } from 'class-transformer';
+import { IsEnum, IsInt, IsISO8601, IsOptional, IsPositive, IsTimeZone } from 'class-validator';
+import { CountryCode } from '../../country/enums/country-code.enum';
+/**
+ * The period a chat analytics read covers, and optionally one country. Both ends
+ * optional: no `from` is "forever", no `to` is now.
+ */
+export class ChatAnalyticsQueryDto {
+}
+__decorate([
+    ApiPropertyOptional({ example: '2026-09-01T00:00:00+03:00', description: 'Inclusive. Omit for "forever".' }),
+    IsISO8601({ strict: true }),
+    IsOptional(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "from", void 0);
+__decorate([
+    ApiPropertyOptional({ example: '2026-09-30T23:59:59+03:00', description: 'Exclusive. Omit for "now".' }),
+    IsISO8601({ strict: true }),
+    IsOptional(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "to", void 0);
+__decorate([
+    ApiPropertyOptional({ example: 'Africa/Nairobi', description: 'IANA time zone for the chart buckets and the hour-of-week grid.' }),
+    IsTimeZone(),
+    IsOptional(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "timeZone", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Super-Admin only' }),
+    Type(() => Number),
+    IsInt(),
+    IsPositive(),
+    IsOptional(),
+    __metadata("design:type", Number)
+], ChatAnalyticsQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CountryCode, description: 'Narrow to the conversations started by people of one country' }),
+    IsEnum(CountryCode),
+    IsOptional(),
+    __metadata("design:type", String)
+], ChatAnalyticsQueryDto.prototype, "countryCode", void 0);
+//# sourceMappingURL=chat-analytics-query.dto.js.map

package/dist/esm/modules/chat/dtos/chat-analytics-query.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"chat-analytics-query.dto.js","sourceRoot":"","sources":["../../../../../src/modules/chat/dtos/chat-analytics-query.dto.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAE,mBAAmB,EAAE,MAAM,iBAAiB,CAAC;AACtD,OAAO,EAAE,IAAI,EAAE,MAAM,mBAAmB,CAAC;AACzC,OAAO,EAAE,MAAM,EAAE,KAAK,EAAE,SAAS,EAAE,UAAU,EAAE,UAAU,EAAE,UAAU,EAAE,MAAM,iBAAiB,CAAC;AAC/F,OAAO,EAAE,WAAW,EAAE,MAAM,uCAAuC,CAAC;AAEpE;;;GAGG;AACH,MAAM,OAAO,qBAAqB;CAsBjC;AAnBG;IAFC,mBAAmB,CAAC,EAAE,OAAO,EAAE,2BAA2B,EAAE,WAAW,EAAE,gCAAgC,EAAE,CAAC;IAC5G,SAAS,CAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC;IAAE,UAAU,EAAE;;mDAC5B;AAId;IAFC,mBAAmB,CAAC,EAAE,OAAO,EAAE,2BAA2B,EAAE,WAAW,EAAE,4BAA4B,EAAE,CAAC;IACxG,SAAS,CAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC;IAAE,UAAU,EAAE;;iDAC9B;AAIZ;IAFC,mBAAmB,CAAC,EAAE,OAAO,EAAE,gBAAgB,EAAE,WAAW,EAAE,iEAAiE,EAAE,CAAC;IAClI,UAAU,EAAE;IAAE,UAAU,EAAE;;uDACT;AAKlB;IAFC,mBAAmB,CAAC,EAAE,WAAW,EAAE,kBAAkB,EAAE,CAAC;IACxD,IAAI,CAAC,GAAG,EAAE,CAAC,MAAM,CAAC;IAAE,KAAK,EAAE;IAAE,UAAU,EAAE;IAAE,UAAU,EAAE;;6DAChC;AAKxB;IAFC,mBAAmB,CAAC,EAAE,IAAI,EAAE,WAAW,EAAE,WAAW,EAAE,8DAA8D,EAAE,CAAC;IACvH,MAAM,CAAC,WAAW,CAAC;IAAE,UAAU,EAAE;;0DACR"}

package/dist/esm/modules/chat/index.js

@@ -3,6 +3,7 @@ export * from './dtos/chat-query.dto';
 export * from './dtos/create-chat-conversation.dto';
 export * from './dtos/create-chat-message.dto';
 export * from './dtos/chat-ws-send-message.dto';
+export * from './dtos/chat-analytics-query.dto';
 // enums
 export * from './enums/chat-conversation-status.enum';
 export * from './enums/chat-conversation-type.enum';
@@ -14,6 +15,7 @@ export * from './interfaces/chat-conversation-with-participants';
 export * from './interfaces/chat-message';
 export * from './interfaces/chat-participant';
 export * from './interfaces/chat-presence-info';
+export * from './interfaces/chat-analytics';
 // constants
 export * from './constants/chat-ws-events';
 export * from './constants/chat-room-names';

package/dist/esm/modules/chat/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":"AAAA,OAAO;AACP,cAAc,uBAAuB,CAAC;AACtC,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,iCAAiC,CAAC;AAEhD,QAAQ;AACR,cAAc,uCAAuC,CAAC;AACtD,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,oCAAoC,CAAC;AAEnD,aAAa;AACb,cAAc,gCAAgC,CAAC;AAC/C,cAAc,kDAAkD,CAAC;AACjE,cAAc,2BAA2B,CAAC;AAC1C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,iCAAiC,CAAC;AAEhD,YAAY;AACZ,cAAc,4BAA4B,CAAC;AAC3C,cAAc,6BAA6B,CAAC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":"AAAA,OAAO;AACP,cAAc,uBAAuB,CAAC;AACtC,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,iCAAiC,CAAC;AAChD,cAAc,iCAAiC,CAAC;AAEhD,QAAQ;AACR,cAAc,uCAAuC,CAAC;AACtD,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,oCAAoC,CAAC;AAEnD,aAAa;AACb,cAAc,gCAAgC,CAAC;AAC/C,cAAc,kDAAkD,CAAC;AACjE,cAAc,2BAA2B,CAAC;AAC1C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,iCAAiC,CAAC;AAChD,cAAc,6BAA6B,CAAC;AAE5C,YAAY;AACZ,cAAc,4BAA4B,CAAC;AAC3C,cAAc,6BAA6B,CAAC"}