grm-shared-library 1.1.210 → 1.1.212

package/dist/cjs/modules/notification/enums/notification-sender-source.enum.js

@@ -0,0 +1,15 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.NotificationSenderSource = void 0;
+/**
+ * Whose identity a message actually went out under. Recorded on every delivery
+ * log so "why did this customer get an Upesy-branded SMS?" is a query, not a guess.
+ */
+var NotificationSenderSource;
+(function (NotificationSenderSource) {
+    /** The organization's own verified email address / active SMS sender. */
+    NotificationSenderSource["ORGANIZATION"] = "ORGANIZATION";
+    /** The platform's default (country-aware) sender. */
+    NotificationSenderSource["PLATFORM_DEFAULT"] = "PLATFORM_DEFAULT";
+})(NotificationSenderSource || (exports.NotificationSenderSource = NotificationSenderSource = {}));
+//# sourceMappingURL=notification-sender-source.enum.js.map

package/dist/cjs/modules/notification/enums/notification-sender-source.enum.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"notification-sender-source.enum.js","sourceRoot":"","sources":["../../../../../src/modules/notification/enums/notification-sender-source.enum.ts"],"names":[],"mappings":";;;AAAA;;;GAGG;AACH,IAAY,wBAKX;AALD,WAAY,wBAAwB;IAChC,yEAAyE;IACzE,yDAA6B,CAAA;IAC7B,qDAAqD;IACrD,iEAAqC,CAAA;AACzC,CAAC,EALW,wBAAwB,wCAAxB,wBAAwB,QAKnC"}

package/dist/cjs/modules/notification/enums/notification-sender-status.enum.js

@@ -0,0 +1,24 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.NotificationSenderStatus = void 0;
+/**
+ * Lifecycle of an organization-owned SMS sender.
+ *
+ * A sender ID only works once the provider (and, behind it, the telco) has
+ * registered it, which happens outside Clarion. So an organization REQUESTS a
+ * sender and a platform operator ACTIVATES it after the registration is real.
+ * Only ACTIVE senders are ever used to send; every other state falls back to the
+ * platform's country-aware default sender.
+ */
+var NotificationSenderStatus;
+(function (NotificationSenderStatus) {
+    /** Requested by the organization; not yet confirmed as registered with the provider. */
+    NotificationSenderStatus["PENDING"] = "PENDING";
+    /** Registered with the provider and in use. */
+    NotificationSenderStatus["ACTIVE"] = "ACTIVE";
+    /** Temporarily taken out of use (e.g. the telco suspended it). Kept for history. */
+    NotificationSenderStatus["SUSPENDED"] = "SUSPENDED";
+    /** The provider or the operator refused the registration. */
+    NotificationSenderStatus["REJECTED"] = "REJECTED";
+})(NotificationSenderStatus || (exports.NotificationSenderStatus = NotificationSenderStatus = {}));
+//# sourceMappingURL=notification-sender-status.enum.js.map

package/dist/cjs/modules/notification/enums/notification-sender-status.enum.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"notification-sender-status.enum.js","sourceRoot":"","sources":["../../../../../src/modules/notification/enums/notification-sender-status.enum.ts"],"names":[],"mappings":";;;AAAA;;;;;;;;GAQG;AACH,IAAY,wBASX;AATD,WAAY,wBAAwB;IAChC,wFAAwF;IACxF,+CAAmB,CAAA;IACnB,+CAA+C;IAC/C,6CAAiB,CAAA;IACjB,oFAAoF;IACpF,mDAAuB,CAAA;IACvB,6DAA6D;IAC7D,iDAAqB,CAAA;AACzB,CAAC,EATW,wBAAwB,wCAAxB,wBAAwB,QASnC"}

package/dist/cjs/modules/notification/enums/sms-provider-name.enum.js

@@ -4,11 +4,16 @@ exports.SmsProviderName = void 0;
 /**
  * Identifiers for the SMS providers the notification service can dispatch through.
  * Provider order/fallback is configuration-driven; new providers can be appended.
+ *
+ * A code here only RESERVES the name. Whether a provider can actually be used is
+ * answered by the notification service's provider catalog
+ * (`SmsProviderDescriptor`), which lists only providers with a registered adapter.
  */
 var SmsProviderName;
 (function (SmsProviderName) {
     SmsProviderName["TWILIO"] = "twilio";
     SmsProviderName["UWAZII"] = "uwazii";
     SmsProviderName["AFRICASTALKING"] = "africastalking";
+    SmsProviderName["CELCOM"] = "celcom";
 })(SmsProviderName || (exports.SmsProviderName = SmsProviderName = {}));
 //# sourceMappingURL=sms-provider-name.enum.js.map

package/dist/cjs/modules/notification/enums/sms-provider-name.enum.js.map

@@ -1 +1 @@
-{"version":3,"file":"sms-provider-name.enum.js","sourceRoot":"","sources":["../../../../../src/modules/notification/enums/sms-provider-name.enum.ts"],"names":[],"mappings":";;;AAAA;;;GAGG;AACH,IAAY,eAIX;AAJD,WAAY,eAAe;IACvB,oCAAiB,CAAA;IACjB,oCAAiB,CAAA;IACjB,oDAAiC,CAAA;AACrC,CAAC,EAJW,eAAe,+BAAf,eAAe,QAI1B"}
+{"version":3,"file":"sms-provider-name.enum.js","sourceRoot":"","sources":["../../../../../src/modules/notification/enums/sms-provider-name.enum.ts"],"names":[],"mappings":";;;AAAA;;;;;;;GAOG;AACH,IAAY,eAKX;AALD,WAAY,eAAe;IACvB,oCAAiB,CAAA;IACjB,oCAAiB,CAAA;IACjB,oDAAiC,CAAA;IACjC,oCAAiB,CAAA;AACrB,CAAC,EALW,eAAe,+BAAf,eAAe,QAK1B"}

package/dist/cjs/modules/notification/enums/sms-sender-type.enum.js

@@ -0,0 +1,22 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SmsSenderType = void 0;
+/**
+ * What kind of identity an SMS is sent from.
+ *
+ * The type decides how the value is validated and how a provider is handed it:
+ * an alphanumeric name and a phone number both travel as the provider's "from",
+ * while a Twilio Messaging Service SID replaces the from entirely.
+ */
+var SmsSenderType;
+(function (SmsSenderType) {
+    /** A registered alphanumeric sender name, e.g. `G4S`. At most 11 characters. */
+    SmsSenderType["ALPHANUMERIC"] = "ALPHANUMERIC";
+    /** An E.164 long number, e.g. `+254711000000`. */
+    SmsSenderType["PHONE_NUMBER"] = "PHONE_NUMBER";
+    /** A telco short code, e.g. `22384`. */
+    SmsSenderType["SHORT_CODE"] = "SHORT_CODE";
+    /** A provider-side sender pool (Twilio Messaging Service SID, `MG…`). */
+    SmsSenderType["MESSAGING_SERVICE"] = "MESSAGING_SERVICE";
+})(SmsSenderType || (exports.SmsSenderType = SmsSenderType = {}));
+//# sourceMappingURL=sms-sender-type.enum.js.map

package/dist/cjs/modules/notification/enums/sms-sender-type.enum.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"sms-sender-type.enum.js","sourceRoot":"","sources":["../../../../../src/modules/notification/enums/sms-sender-type.enum.ts"],"names":[],"mappings":";;;AAAA;;;;;;GAMG;AACH,IAAY,aASX;AATD,WAAY,aAAa;IACrB,gFAAgF;IAChF,8CAA6B,CAAA;IAC7B,kDAAkD;IAClD,8CAA6B,CAAA;IAC7B,wCAAwC;IACxC,0CAAyB,CAAA;IACzB,yEAAyE;IACzE,wDAAuC,CAAA;AAC3C,CAAC,EATW,aAAa,6BAAb,aAAa,QASxB"}

package/dist/cjs/modules/notification/index.js

@@ -20,6 +20,11 @@ __exportStar(require("./enums/sms-provider-name.enum"), exports);
 __exportStar(require("./enums/email-provider-name.enum"), exports);
 __exportStar(require("./enums/notification-overall-status.enum"), exports);
 __exportStar(require("./enums/provider-failure-reason.enum"), exports);
+__exportStar(require("./enums/sms-sender-type.enum"), exports);
+__exportStar(require("./enums/notification-sender-status.enum"), exports);
+__exportStar(require("./enums/email-sender-verification.enum"), exports);
+__exportStar(require("./enums/notification-sender-source.enum"), exports);
+__exportStar(require("./enums/notification-branding-source.enum"), exports);
 // Result/interface contracts (display-safe)
 __exportStar(require("./interfaces/provider-attempt"), exports);
 __exportStar(require("./interfaces/per-channel-result"), exports);
@@ -29,4 +34,9 @@ __exportStar(require("./interfaces/notification-dispatch-result"), exports);
 // Backend/service-level request contracts
 __exportStar(require("./interfaces/sms-send-request"), exports);
 __exportStar(require("./interfaces/email-send-request"), exports);
+// Organization notification settings (branding + sender identity)
+__exportStar(require("./interfaces/organization-notification-settings"), exports);
+__exportStar(require("./dtos/organization-notification-settings.dto"), exports);
+__exportStar(require("./constants/notification-sender.const"), exports);
+__exportStar(require("./utils/notification-sender.util"), exports);
 //# sourceMappingURL=index.js.map

package/dist/cjs/modules/notification/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/notification/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,oEAAkD;AAClD,iEAA+C;AAC/C,mEAAiD;AACjD,2EAAyD;AACzD,uEAAqD;AACrD,+DAA6C;AAC7C,0EAAwD;AACxD,yEAAuD;AACvD,0EAAwD;AACxD,4EAA0D;AAE1D,4CAA4C;AAC5C,gEAA8C;AAC9C,kEAAgD;AAChD,+DAA6C;AAC7C,iEAA+C;AAC/C,4EAA0D;AAE1D,0CAA0C;AAC1C,gEAA8C;AAC9C,kEAAgD;AAEhD,kEAAkE;AAClE,kFAAgE;AAChE,gFAA8D;AAC9D,wEAAsD;AACtD,mEAAiD"}

package/dist/cjs/modules/notification/interfaces/organization-notification-settings.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=organization-notification-settings.js.map

package/dist/cjs/modules/notification/interfaces/organization-notification-settings.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"organization-notification-settings.js","sourceRoot":"","sources":["../../../../../src/modules/notification/interfaces/organization-notification-settings.ts"],"names":[],"mappings":""}

package/dist/cjs/modules/notification/utils/notification-sender.util.js

@@ -0,0 +1,67 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.MIN_ACCENT_COLOUR_CONTRAST = exports.MIN_PRIMARY_COLOUR_CONTRAST = void 0;
+exports.validateSmsSenderId = validateSmsSenderId;
+exports.emailDomainOf = emailDomainOf;
+exports.contrastRatioWithWhite = contrastRatioWithWhite;
+exports.darkenHexColour = darkenHexColour;
+const notification_sender_const_1 = require("../constants/notification-sender.const");
+/**
+ * Validates an SMS sender value against its declared type.
+ * Returns null when valid, otherwise a message fit to show an operator.
+ */
+function validateSmsSenderId(senderType, senderId) {
+    const pattern = notification_sender_const_1.SMS_SENDER_ID_PATTERNS[senderType];
+    if (!pattern)
+        return `Unsupported sender type: ${senderType}`;
+    const value = (senderId !== null && senderId !== void 0 ? senderId : '').trim();
+    if (!value)
+        return 'Sender ID is required';
+    return pattern.test(value) ? null : `A ${senderType} sender must be ${notification_sender_const_1.SMS_SENDER_ID_HINTS[senderType]}`;
+}
+/** The domain part of an email address, lower-cased. Null when there is none. */
+function emailDomainOf(address) {
+    const value = (address !== null && address !== void 0 ? address : '').trim().toLowerCase();
+    const at = value.lastIndexOf('@');
+    if (at <= 0 || at === value.length - 1)
+        return null;
+    return value.slice(at + 1);
+}
+/**
+ * WCAG contrast ratio of a `#RRGGBB` colour against white, from 1 (white) to 21
+ * (black). The email templates put WHITE text on the primary colour (buttons) and
+ * on the accent colour (header banner, footer), so a pale brand colour produces
+ * an email nobody can read. Returns 0 for anything that is not a hex colour.
+ */
+function contrastRatioWithWhite(hex) {
+    const match = /^#([0-9a-fA-F]{6})$/.exec((hex !== null && hex !== void 0 ? hex : '').trim());
+    if (!match)
+        return 0;
+    const [r, g, b] = [0, 2, 4].map(offset => {
+        const channel = parseInt(match[1].slice(offset, offset + 2), 16) / 255;
+        return channel <= 0.03928 ? channel / 12.92 : Math.pow((channel + 0.055) / 1.055, 2.4);
+    });
+    const luminance = 0.2126 * r + 0.7152 * g + 0.0722 * b;
+    return Math.round((1.05 / (luminance + 0.05)) * 100) / 100;
+}
+/** Large text and UI components (WCAG 1.4.11): buttons and links in the primary colour. */
+exports.MIN_PRIMARY_COLOUR_CONTRAST = 3;
+/** Body-size white text sits on the accent colour (WCAG 1.4.3). */
+exports.MIN_ACCENT_COLOUR_CONTRAST = 4.5;
+/**
+ * Darkens a `#RRGGBB` colour by a fraction (0-1). Used to derive the hover/pressed
+ * shade of a brand colour so an organization only has to choose one.
+ * Returns the input unchanged when it is not a valid hex colour.
+ */
+function darkenHexColour(hex, fraction = 0.15) {
+    const match = /^#([0-9a-fA-F]{6})$/.exec((hex !== null && hex !== void 0 ? hex : '').trim());
+    if (!match)
+        return hex;
+    const clamped = Math.min(Math.max(fraction, 0), 1);
+    const channels = [0, 2, 4].map(offset => {
+        const channel = parseInt(match[1].slice(offset, offset + 2), 16);
+        return Math.round(channel * (1 - clamped)).toString(16).padStart(2, '0');
+    });
+    return `#${channels.join('')}`;
+}
+//# sourceMappingURL=notification-sender.util.js.map

package/dist/cjs/modules/notification/utils/notification-sender.util.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/permission/data/permissions.data.js

@@ -42,7 +42,11 @@ exports.PERMISSIONS_DATA = [
             permission_actions_enum_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
             permission_actions_enum_1.PermissionActions.CLOSE_SUPPORT_TICKET,
             permission_actions_enum_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            permission_actions_enum_1.PermissionActions.RATE_SUPPORT_TICKET,
+            permission_actions_enum_1.PermissionActions.READ_SUPPORT_AUDIT,
+            permission_actions_enum_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
             permission_actions_enum_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_actions_enum_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
             permission_actions_enum_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
             permission_actions_enum_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
             permission_actions_enum_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -198,6 +202,14 @@ exports.PERMISSIONS_DATA = [
             permission_actions_enum_1.PermissionActions.ARCHIVE_NEWSFEED_POST,
             permission_actions_enum_1.PermissionActions.DELETE_NEWSFEED_POST
         ]
+    },
+    {
+        module: permissions_module_enum_1.PermissionsModule.NOTIFICATION,
+        actions: [
+            permission_actions_enum_1.PermissionActions.READ_NOTIFICATION_SETTINGS,
+            permission_actions_enum_1.PermissionActions.MANAGE_NOTIFICATION_SETTINGS,
+            permission_actions_enum_1.PermissionActions.APPROVE_NOTIFICATION_SENDER
+        ]
     }
 ];
 //# sourceMappingURL=permissions.data.js.map

package/dist/cjs/modules/permission/data/permissions.data.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permissions.data.js","sourceRoot":"","sources":["../../../../../src/modules/permission/data/permissions.data.ts"],"names":[],"mappings":";;;AAAA,8EAAqE;AACrE,8EAAqE;AAGxD,QAAA,gBAAgB,GAAiB;IAC1C;QACI,MAAM,EAAE,2CAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,yBAAyB;SAC9C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,cAAc;QACxC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;SAC1C;KACJ;IACD;QACI,sEAAsE;QACtE,mEAAmE;QACnE,iDAAiD;QACjD,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,aAAa;YAC/B,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,6BAA6B;SAClD;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,aAAa;QACvC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,0BAA0B;SAC/C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,kBAAkB;YAEpC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YAEvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YAEzC,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAE1C,2CAAiB,CAAC,gBAAgB;YAElC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,iBAAiB;YAEnC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,UAAU;YAC5B,2CAAiB,CAAC,aAAa;YAE/B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAEhC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,kCAAkC;YACpD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,wCAAwC;YAC1D,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,uCAAuC;YACzD,2CAAiB,CAAC,6BAA6B;YAE/C,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,2CAAiB,CAAC,0BAA0B;YAC5C,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,2BAA2B;SAChD;KACJ;CACJ,CAAC"}

package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -57,10 +57,26 @@ var PermissionActions;
     PermissionActions["CHANGE_PRIORITY_SUPPORT_TICKET"] = "change-priority:support-ticket";
     PermissionActions["CLOSE_SUPPORT_TICKET"] = "close:support-ticket";
     PermissionActions["REOPEN_SUPPORT_TICKET"] = "reopen:support-ticket";
+    /** Rate the support received on a resolved ticket. A customer action. */
+    PermissionActions["RATE_SUPPORT_TICKET"] = "rate:support-ticket";
+    /**
+     * One ticket's audit trail. Deliberately separate from reading the ticket:
+     * the trail names the agents who touched it and what they changed, which is
+     * a deeper grant than the conversation itself.
+     */
+    PermissionActions["READ_SUPPORT_AUDIT"] = "read:support-audit";
     // Support: customer feedback, which is a separate domain with separate
     // permissions - reading what customers think of the service is a different
     // grant from working their support tickets.
+    /**
+     * Submit customer feedback. A CUSTOMER action, distinct from raising a
+     * ticket: feedback is not a request for help and never leaves Clarion for a
+     * helpdesk unless somebody promotes it.
+     */
+    PermissionActions["CREATE_SUPPORT_FEEDBACK"] = "create:support-feedback";
     PermissionActions["READ_SUPPORT_FEEDBACK"] = "read:support-feedback";
+    /** A customer answering in their OWN feedback thread, not an agent replying. */
+    PermissionActions["REPLY_SUPPORT_FEEDBACK"] = "reply:support-feedback";
     PermissionActions["REVIEW_SUPPORT_FEEDBACK"] = "review:support-feedback";
     PermissionActions["RESPOND_SUPPORT_FEEDBACK"] = "respond:support-feedback";
     PermissionActions["CONVERT_SUPPORT_FEEDBACK"] = "convert:support-feedback";
@@ -203,5 +219,20 @@ var PermissionActions;
     PermissionActions["PUBLISH_NEWSFEED_POST"] = "publish:newsfeed-post";
     PermissionActions["ARCHIVE_NEWSFEED_POST"] = "archive:newsfeed-post";
     PermissionActions["DELETE_NEWSFEED_POST"] = "delete:newsfeed-post";
+    // Module: Notification
+    // An organization's notification settings (clarion-notification): how its
+    // emails are branded, the address they are sent from, and the sender ID its
+    // SMS arrive under. A family of its own rather than a reuse of
+    // UPDATE_ORGANIZATION, because what these change is what the organization's
+    // CUSTOMERS see - a wrong logo or sender goes out on every OTP and alert -
+    // and that is not something everyone who may edit the organization's address
+    // should be able to change.
+    PermissionActions["READ_NOTIFICATION_SETTINGS"] = "read:notification-settings";
+    PermissionActions["MANAGE_NOTIFICATION_SETTINGS"] = "manage:notification-settings";
+    // Confirming that an SMS sender ID really is registered with the provider.
+    // Deliberately granted to NO role: only a platform operator (Super-Admin,
+    // '*') can know that, and an organization able to activate its own sender
+    // could send SMS under any name it cared to type.
+    PermissionActions["APPROVE_NOTIFICATION_SENDER"] = "approve:notification-sender";
 })(PermissionActions || (exports.PermissionActions = PermissionActions = {}));
 //# sourceMappingURL=permission-actions.enum.js.map

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAmQX;AAnQD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,yEAAyE;IACzE,gEAA2C,CAAA;IAC3C;;;;OAIG;IACH,8DAAyC,CAAA;IAEzC,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C;;;;OAIG;IACH,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,gFAAgF;IAChF,sEAAiD,CAAA;IACjD,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,mBAAmB;IACnB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAE7C,uBAAuB;IACvB,0EAA0E;IAC1E,4EAA4E;IAC5E,+DAA+D;IAC/D,4EAA4E;IAC5E,2EAA2E;IAC3E,6EAA6E;IAC7E,4BAA4B;IAC5B,8EAAyD,CAAA;IACzD,kFAA6D,CAAA;IAC7D,2EAA2E;IAC3E,0EAA0E;IAC1E,0EAA0E;IAC1E,kDAAkD;IAClD,gFAA2D,CAAA;AAC/D,CAAC,EAnQW,iBAAiB,iCAAjB,iBAAiB,QAmQ5B"}

package/dist/cjs/modules/permission/enums/permissions-module.enum.js

@@ -15,5 +15,6 @@ var PermissionsModule;
     PermissionsModule["BILLING"] = "Billing";
     PermissionsModule["NEWSFEED"] = "Newsfeed";
     PermissionsModule["SUPPORT"] = "Support";
+    PermissionsModule["NOTIFICATION"] = "Notification";
 })(PermissionsModule || (exports.PermissionsModule = PermissionsModule = {}));
 //# sourceMappingURL=permissions-module.enum.js.map

package/dist/cjs/modules/permission/enums/permissions-module.enum.js.map

@@ -1 +1 @@
-{"version":3,"file":"permissions-module.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permissions-module.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAaX;AAbD,WAAY,iBAAiB;IACzB,kDAA6B,CAAA;IAC7B,wCAAmB,CAAA;IACnB,sDAAiC,CAAA;IACjC,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,2CAAsB,CAAA;IACtB,oDAA+B,CAAA;IAC/B,0CAAqB,CAAA;IACrB,wCAAmB,CAAA;IACnB,0CAAqB,CAAA;IACrB,wCAAmB,CAAA;AACvB,CAAC,EAbW,iBAAiB,iCAAjB,iBAAiB,QAa5B"}
+{"version":3,"file":"permissions-module.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permissions-module.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAcX;AAdD,WAAY,iBAAiB;IACzB,kDAA6B,CAAA;IAC7B,wCAAmB,CAAA;IACnB,sDAAiC,CAAA;IACjC,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,2CAAsB,CAAA;IACtB,oDAA+B,CAAA;IAC/B,0CAAqB,CAAA;IACrB,wCAAmB,CAAA;IACnB,0CAAqB,CAAA;IACrB,wCAAmB,CAAA;IACnB,kDAA6B,CAAA;AACjC,CAAC,EAdW,iBAAiB,iCAAjB,iBAAiB,QAc5B"}

package/dist/cjs/modules/role/constants/roles-by-scope.js

@@ -9,7 +9,8 @@ exports.ORGANIZATION_ROLES = [
     role_enum_1.Roles.ORGANIZATION_BILLING_ADMIN,
     role_enum_1.Roles.ORGANIZATION_NEWSFEED_ADMIN,
     role_enum_1.Roles.ORGANIZATION_PARTNERSHIPS_ADMIN,
-    role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN
+    role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
+    role_enum_1.Roles.ORGANIZATION_SUPPORT_ADMIN
 ];
 exports.CONTROL_CENTRE_ROLES = [
     role_enum_1.Roles.CONTROL_CENTRE_ADMIN,

package/dist/cjs/modules/role/constants/roles-by-scope.js.map

@@ -1 +1 @@
-{"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":";;;AAAA,kDAA2C;AAE9B,QAAA,kBAAkB,GAAa;IACxC,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,iBAAiB;IACvB,iBAAK,CAAC,0BAA0B;IAChC,iBAAK,CAAC,2BAA2B;IACjC,iBAAK,CAAC,+BAA+B;IACrC,iBAAK,CAAC,iCAAiC;CAC1C,CAAC;AAEW,QAAA,oBAAoB,GAAa;IAC1C,iBAAK,CAAC,oBAAoB;IAC1B,iBAAK,CAAC,mBAAmB;IACzB,iBAAK,CAAC,SAAS;IACf,iBAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEW,QAAA,YAAY,GAAa;IAClC,iBAAK,CAAC,WAAW;CACpB,CAAC"}
+{"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":";;;AAAA,kDAA2C;AAE9B,QAAA,kBAAkB,GAAa;IACxC,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,iBAAiB;IACvB,iBAAK,CAAC,0BAA0B;IAChC,iBAAK,CAAC,2BAA2B;IACjC,iBAAK,CAAC,+BAA+B;IACrC,iBAAK,CAAC,iCAAiC;IACvC,iBAAK,CAAC,0BAA0B;CACnC,CAAC;AAEW,QAAA,oBAAoB,GAAa;IAC1C,iBAAK,CAAC,oBAAoB;IAC1B,iBAAK,CAAC,mBAAmB;IACzB,iBAAK,CAAC,SAAS;IACf,iBAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEW,QAAA,YAAY,GAAa;IAClC,iBAAK,CAAC,WAAW;CACpB,CAAC"}

package/dist/cjs/modules/role/data/roles.data.js

@@ -3,6 +3,61 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.ROLES_DATA = void 0;
 const permission_1 = require("../../permission");
 const role_enum_1 = require("../enums/role.enum");
+/**
+ * Every action in the Support permission module.
+ *
+ * Named once and reused, so that a support action added to the catalogue and
+ * not to this list is a deliberate omission rather than an oversight -
+ * `roles.spec.ts` asserts the support admin holds the module in full.
+ *
+ * Tickets and feedback are ONE job. A desk that can answer a ticket but not the
+ * feedback the same customer left is two half-roles, and the person doing the
+ * work would need both.
+ */
+const SUPPORT_ADMIN_PERMISSIONS = [
+    //Tickets: the whole lifecycle, including the internal notes and the
+    //assignment decisions that make a queue a queue.
+    permission_1.PermissionActions.CREATE_SUPPORT_TICKET,
+    permission_1.PermissionActions.READ_SUPPORT_TICKET,
+    permission_1.PermissionActions.UPDATE_SUPPORT_TICKET,
+    permission_1.PermissionActions.ASSIGN_SUPPORT_TICKET,
+    permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
+    permission_1.PermissionActions.NOTE_SUPPORT_TICKET,
+    permission_1.PermissionActions.CHANGE_STATUS_SUPPORT_TICKET,
+    permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
+    permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
+    permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+    permission_1.PermissionActions.RATE_SUPPORT_TICKET,
+    permission_1.PermissionActions.READ_SUPPORT_AUDIT,
+    //Feedback: the other half of the same job.
+    permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
+    permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+    permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
+    permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
+    permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
+    permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
+    //The desk's own shape: queues, teams, SLA targets and routing.
+    permission_1.PermissionActions.MANAGE_SUPPORT_QUEUE,
+    permission_1.PermissionActions.MANAGE_SUPPORT_TEAM,
+    permission_1.PermissionActions.MANAGE_SUPPORT_SLA,
+    permission_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
+    permission_1.PermissionActions.READ_SUPPORT_REPORT,
+    //The helpdesk mirror. Retrying a synchronization re-contacts Zammad or
+    //Freshdesk, so it belongs with whoever owns the desk.
+    permission_1.PermissionActions.READ_SUPPORT_SYNC,
+    permission_1.PermissionActions.MANAGE_SUPPORT_SYNC,
+    //--- outside the Support module -------------------------------------
+    //read:user is REQUIRED, not convenience: adding somebody to a support
+    //team and assigning a ticket to an agent both pick from the user
+    //directory, and clarion-support stores only the user id - it holds no
+    //user records of its own.
+    permission_1.PermissionActions.READ_USER,
+    //Context for the records themselves. Support is organization-scoped, and
+    //queues and routing rules carry a control-centre id that is meaningless
+    //shown as a bare integer.
+    permission_1.PermissionActions.READ_ORGANIZATION,
+    permission_1.PermissionActions.READ_CONTROL_CENTRE
+];
 /**
  * What a Response-Units-Admin may do. Shared by the organization-level and the
  * control-centre-level role on purpose: the two differ in WHERE they may act -
@@ -50,6 +105,10 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_ORGANIZATION,
             permission_1.PermissionActions.UPDATE_ORGANIZATION,
             permission_1.PermissionActions.DELETE_ORGANIZATION,
+            //Notification settings: branding, email sender and SMS sender IDs.
+            //APPROVE_NOTIFICATION_SENDER is withheld on purpose - see the enum.
+            permission_1.PermissionActions.READ_NOTIFICATION_SETTINGS,
+            permission_1.PermissionActions.MANAGE_NOTIFICATION_SETTINGS,
             //Partner
             permission_1.PermissionActions.CREATE_PARTNER,
             permission_1.PermissionActions.READ_PARTNER,
@@ -94,7 +153,11 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
             permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            permission_1.PermissionActions.RATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_AUDIT,
+            permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -143,6 +206,10 @@ exports.ROLES_DATA = [
             //organization
             permission_1.PermissionActions.READ_ORGANIZATION,
             permission_1.PermissionActions.UPDATE_ORGANIZATION,
+            //Notification settings: branding, email sender and SMS sender IDs.
+            //APPROVE_NOTIFICATION_SENDER is withheld on purpose - see the enum.
+            permission_1.PermissionActions.READ_NOTIFICATION_SETTINGS,
+            permission_1.PermissionActions.MANAGE_NOTIFICATION_SETTINGS,
             //Partner
             permission_1.PermissionActions.CREATE_PARTNER,
             permission_1.PermissionActions.READ_PARTNER,
@@ -187,7 +254,11 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
             permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            permission_1.PermissionActions.RATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_AUDIT,
+            permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -297,6 +368,11 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE
         ]
     },
+    {
+        name: role_enum_1.Roles.ORGANIZATION_SUPPORT_ADMIN,
+        description: 'Organization Support Admin: Manage support tickets, customer feedback and the support desk configuration across the organization',
+        permissions: [...SUPPORT_ADMIN_PERMISSIONS]
+    },
     {
         name: role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
         description: 'Organization Response Units Admin: Manage response units and their tracking - provider connections, device bindings and tracking operations - across the organization',
@@ -346,7 +422,9 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
             permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_AUDIT,
             permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
             permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -409,6 +487,7 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
             permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_AUDIT,
             permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
             //Incident
             permission_1.PermissionActions.CREATE_INCIDENT,
@@ -474,7 +553,14 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_SUPPORT_TICKET,
             permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
-            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
+            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            //Rating and feedback are customer actions in their own right. They
+            //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
+            //about what they actually do.
+            permission_1.PermissionActions.RATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK
         ]
     },
     {
@@ -517,7 +603,14 @@ exports.ROLES_DATA = [
             permission_1.PermissionActions.READ_SUPPORT_TICKET,
             permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
             permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
-            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
+            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
+            //Rating and feedback are customer actions in their own right. They
+            //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
+            //about what they actually do.
+            permission_1.PermissionActions.RATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
+            permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK
         ]
     }
 ];

package/dist/cjs/modules/role/data/roles.data.js.map

@@ -1 +1 @@
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package/dist/cjs/modules/role/enums/role.enum.js

@@ -15,6 +15,12 @@ var Roles;
      * device bindings, tracking operations - across the whole organization.
      */
     Roles["ORGANIZATION_RESPONSE_UNITS_ADMIN"] = "Organization:Response-Units-Admin";
+    /**
+     * Runs the support desk for an organization: tickets, customer feedback and
+     * the desk's own configuration. Support and feedback are organization-level
+     * concerns, so this role is scoped there rather than to a control centre.
+     */
+    Roles["ORGANIZATION_SUPPORT_ADMIN"] = "Organization:Support-Admin";
     Roles["CONTROL_CENTRE_ADMIN"] = "Control-Centre:Admin";
     Roles["CONTROL_CENTRE_USER"] = "Control-Centre:User";
     /** The same job, confined to one control centre. */

package/dist/cjs/modules/role/enums/role.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"role.enum.js","sourceRoot":"","sources":["../../../../../src/modules/role/enums/role.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,KAyBX;AAzBD,WAAY,KAAK;IACb,oCAA2B,CAAA;IAC3B,kDAAyC,CAAA;IACzC,kDAAyC,CAAA;IACzC,gDAAuC,CAAA;IACvC,kEAAyD,CAAA;IACzD,oEAA2D,CAAA;IAC3D,4EAAmE,CAAA;IACnE;;;OAGG;IACH,gFAAuE,CAAA;IACvE;;;;OAIG;IACH,kEAAyD,CAAA;IACzD,sDAA6C,CAAA;IAC7C,oDAA2C,CAAA;IAC3C,oDAAoD;IACpD,oFAA2E,CAAA;IAC3E,gCAAuB,CAAA;IACvB,oCAA2B,CAAA;AAC/B,CAAC,EAzBW,KAAK,qBAAL,KAAK,QAyBhB;AAED;;;;;;;;;;;GAWG"}