grm-shared-library 1.1.210 → 1.1.211

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Files changed (24) hide show
  1. package/README.md +7 -0
  2. package/dist/cjs/modules/permission/data/permissions.data.js +4 -0
  3. package/dist/cjs/modules/permission/data/permissions.data.js.map +1 -1
  4. package/dist/cjs/modules/permission/enums/permission-actions.enum.js +16 -0
  5. package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map +1 -1
  6. package/dist/cjs/modules/role/constants/roles-by-scope.js +2 -1
  7. package/dist/cjs/modules/role/constants/roles-by-scope.js.map +1 -1
  8. package/dist/cjs/modules/role/data/roles.data.js +87 -2
  9. package/dist/cjs/modules/role/data/roles.data.js.map +1 -1
  10. package/dist/cjs/modules/role/enums/role.enum.js +6 -0
  11. package/dist/cjs/modules/role/enums/role.enum.js.map +1 -1
  12. package/dist/esm/modules/permission/data/permissions.data.js +4 -0
  13. package/dist/esm/modules/permission/data/permissions.data.js.map +1 -1
  14. package/dist/esm/modules/permission/enums/permission-actions.enum.js +16 -0
  15. package/dist/esm/modules/permission/enums/permission-actions.enum.js.map +1 -1
  16. package/dist/esm/modules/role/constants/roles-by-scope.js +2 -1
  17. package/dist/esm/modules/role/constants/roles-by-scope.js.map +1 -1
  18. package/dist/esm/modules/role/data/roles.data.js +87 -2
  19. package/dist/esm/modules/role/data/roles.data.js.map +1 -1
  20. package/dist/esm/modules/role/enums/role.enum.js +6 -0
  21. package/dist/esm/modules/role/enums/role.enum.js.map +1 -1
  22. package/dist/types/modules/permission/enums/permission-actions.enum.d.ts +16 -0
  23. package/dist/types/modules/role/enums/role.enum.d.ts +6 -0
  24. package/package.json +1 -1
package/README.md CHANGED
@@ -199,6 +199,13 @@ position and history; `Mobile-User` - **none**.
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  1. **Here** - the `Roles` value, a scope list, and a `ROLES_DATA` entry. `roles.spec.ts`
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  fails if a scoped role is unseeded, a seeded role is not in the enum, or a role
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  holds an action the catalogue does not list.
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+
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+ The same spec holds the rule for **actions**: every `PermissionActions` value must
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+ be in `PERMISSIONS_DATA`, under exactly one module. An action outside the catalogue
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+ still *works* - the gateway matches on the string - but role management can neither
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+ show nor assign it, which is how the four `zone` actions went unnoticed for so long
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+ (they now have a `Zone` module). Role and module names are also pinned to 50
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+ characters, the width of the columns clarion-authentication stores them in.
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  2. **clarion-authentication** - `users.roles` is a Postgres ENUM array, so the label
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  needs an `ALTER TYPE "users_roles_enum" ADD VALUE IF NOT EXISTS` migration. Without
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  it the role is seeded, offered by the admin, and rejected at the INSERT.
package/dist/cjs/modules/permission/data/permissions.data.js CHANGED
@@ -42,7 +42,11 @@ exports.PERMISSIONS_DATA = [
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  permission_actions_enum_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
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  permission_actions_enum_1.PermissionActions.CLOSE_SUPPORT_TICKET,
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  permission_actions_enum_1.PermissionActions.REOPEN_SUPPORT_TICKET,
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+ permission_actions_enum_1.PermissionActions.RATE_SUPPORT_TICKET,
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+ permission_actions_enum_1.PermissionActions.READ_SUPPORT_AUDIT,
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+ permission_actions_enum_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
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  permission_actions_enum_1.PermissionActions.READ_SUPPORT_FEEDBACK,
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+ permission_actions_enum_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
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  permission_actions_enum_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
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  permission_actions_enum_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
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  permission_actions_enum_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
package/dist/cjs/modules/permission/data/permissions.data.js.map CHANGED
@@ -1 +1 @@
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1
+ {"version":3,"file":"permissions.data.js","sourceRoot":"","sources":["../../../../../src/modules/permission/data/permissions.data.ts"],"names":[],"mappings":";;;AAAA,8EAAqE;AACrE,8EAAqE;AAGxD,QAAA,gBAAgB,GAAiB;IAC1C;QACI,MAAM,EAAE,2CAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,yBAAyB;SAC9C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,cAAc;QACxC,OAAO,EAAE;YACL,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;SAC1C;KACJ;IACD;QACI,sEAAsE;QACtE,mEAAmE;QACnE,iDAAiD;QACjD,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,SAAS;YAC3B,2CAAiB,CAAC,WAAW;YAC7B,2CAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,aAAa;YAC/B,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,6BAA6B;YAC/C,2CAAiB,CAAC,6BAA6B;SAClD;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,aAAa;QACvC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,mCAAmC;YACrD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,0BAA0B;SAC/C;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,kBAAkB;YAEpC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,mBAAmB;YACrC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YAEvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,uBAAuB;YAEzC,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,8BAA8B;YAChD,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,sBAAsB;YACxC,2CAAiB,CAAC,wBAAwB;YAC1C,2CAAiB,CAAC,wBAAwB;YAE1C,2CAAiB,CAAC,gBAAgB;YAElC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,iBAAiB;YAEnC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,UAAU;YAC5B,2CAAiB,CAAC,aAAa;YAE/B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAC9B,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,gBAAgB;YAClC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAEhC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,cAAc;YAChC,2CAAiB,CAAC,YAAY;YAE9B,2CAAiB,CAAC,kCAAkC;YACpD,2CAAiB,CAAC,4BAA4B;YAC9C,2CAAiB,CAAC,wCAAwC;YAC1D,2CAAiB,CAAC,8BAA8B;YAEhD,2CAAiB,CAAC,iCAAiC;YACnD,2CAAiB,CAAC,2BAA2B;YAC7C,2CAAiB,CAAC,uCAAuC;YACzD,2CAAiB,CAAC,6BAA6B;YAE/C,2CAAiB,CAAC,iBAAiB;YACnC,2CAAiB,CAAC,eAAe;YACjC,2CAAiB,CAAC,uBAAuB;YACzC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,2CAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,kBAAkB;YACpC,2CAAiB,CAAC,oBAAoB;YACtC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,qBAAqB;YACvC,2CAAiB,CAAC,oBAAoB;SACzC;KACJ;CACJ,CAAC"}
package/dist/cjs/modules/permission/enums/permission-actions.enum.js CHANGED
@@ -57,10 +57,26 @@ var PermissionActions;
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  PermissionActions["CHANGE_PRIORITY_SUPPORT_TICKET"] = "change-priority:support-ticket";
58
58
  PermissionActions["CLOSE_SUPPORT_TICKET"] = "close:support-ticket";
59
59
  PermissionActions["REOPEN_SUPPORT_TICKET"] = "reopen:support-ticket";
60
+ /** Rate the support received on a resolved ticket. A customer action. */
61
+ PermissionActions["RATE_SUPPORT_TICKET"] = "rate:support-ticket";
62
+ /**
63
+ * One ticket's audit trail. Deliberately separate from reading the ticket:
64
+ * the trail names the agents who touched it and what they changed, which is
65
+ * a deeper grant than the conversation itself.
66
+ */
67
+ PermissionActions["READ_SUPPORT_AUDIT"] = "read:support-audit";
60
68
  // Support: customer feedback, which is a separate domain with separate
61
69
  // permissions - reading what customers think of the service is a different
62
70
  // grant from working their support tickets.
71
+ /**
72
+ * Submit customer feedback. A CUSTOMER action, distinct from raising a
73
+ * ticket: feedback is not a request for help and never leaves Clarion for a
74
+ * helpdesk unless somebody promotes it.
75
+ */
76
+ PermissionActions["CREATE_SUPPORT_FEEDBACK"] = "create:support-feedback";
63
77
  PermissionActions["READ_SUPPORT_FEEDBACK"] = "read:support-feedback";
78
+ /** A customer answering in their OWN feedback thread, not an agent replying. */
79
+ PermissionActions["REPLY_SUPPORT_FEEDBACK"] = "reply:support-feedback";
64
80
  PermissionActions["REVIEW_SUPPORT_FEEDBACK"] = "review:support-feedback";
65
81
  PermissionActions["RESPOND_SUPPORT_FEEDBACK"] = "respond:support-feedback";
66
82
  PermissionActions["CONVERT_SUPPORT_FEEDBACK"] = "convert:support-feedback";
package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAmOX;AAnOD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAE/C,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,mBAAmB;IACnB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;AACjD,CAAC,EAnOW,iBAAiB,iCAAjB,iBAAiB,QAmO5B"}
1
+ {"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAmPX;AAnPD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,yEAAyE;IACzE,gEAA2C,CAAA;IAC3C;;;;OAIG;IACH,8DAAyC,CAAA;IAEzC,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C;;;;OAIG;IACH,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,gFAAgF;IAChF,sEAAiD,CAAA;IACjD,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,mBAAmB;IACnB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;AACjD,CAAC,EAnPW,iBAAiB,iCAAjB,iBAAiB,QAmP5B"}
package/dist/cjs/modules/role/constants/roles-by-scope.js CHANGED
@@ -9,7 +9,8 @@ exports.ORGANIZATION_ROLES = [
9
9
  role_enum_1.Roles.ORGANIZATION_BILLING_ADMIN,
10
10
  role_enum_1.Roles.ORGANIZATION_NEWSFEED_ADMIN,
11
11
  role_enum_1.Roles.ORGANIZATION_PARTNERSHIPS_ADMIN,
12
- role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN
12
+ role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
13
+ role_enum_1.Roles.ORGANIZATION_SUPPORT_ADMIN
13
14
  ];
14
15
  exports.CONTROL_CENTRE_ROLES = [
15
16
  role_enum_1.Roles.CONTROL_CENTRE_ADMIN,
package/dist/cjs/modules/role/constants/roles-by-scope.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":";;;AAAA,kDAA2C;AAE9B,QAAA,kBAAkB,GAAa;IACxC,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,iBAAiB;IACvB,iBAAK,CAAC,0BAA0B;IAChC,iBAAK,CAAC,2BAA2B;IACjC,iBAAK,CAAC,+BAA+B;IACrC,iBAAK,CAAC,iCAAiC;CAC1C,CAAC;AAEW,QAAA,oBAAoB,GAAa;IAC1C,iBAAK,CAAC,oBAAoB;IAC1B,iBAAK,CAAC,mBAAmB;IACzB,iBAAK,CAAC,SAAS;IACf,iBAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEW,QAAA,YAAY,GAAa;IAClC,iBAAK,CAAC,WAAW;CACpB,CAAC"}
1
+ {"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":";;;AAAA,kDAA2C;AAE9B,QAAA,kBAAkB,GAAa;IACxC,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,kBAAkB;IACxB,iBAAK,CAAC,iBAAiB;IACvB,iBAAK,CAAC,0BAA0B;IAChC,iBAAK,CAAC,2BAA2B;IACjC,iBAAK,CAAC,+BAA+B;IACrC,iBAAK,CAAC,iCAAiC;IACvC,iBAAK,CAAC,0BAA0B;CACnC,CAAC;AAEW,QAAA,oBAAoB,GAAa;IAC1C,iBAAK,CAAC,oBAAoB;IAC1B,iBAAK,CAAC,mBAAmB;IACzB,iBAAK,CAAC,SAAS;IACf,iBAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEW,QAAA,YAAY,GAAa;IAClC,iBAAK,CAAC,WAAW;CACpB,CAAC"}
package/dist/cjs/modules/role/data/roles.data.js CHANGED
@@ -3,6 +3,61 @@ Object.defineProperty(exports, "__esModule", { value: true });
3
3
  exports.ROLES_DATA = void 0;
4
4
  const permission_1 = require("../../permission");
5
5
  const role_enum_1 = require("../enums/role.enum");
6
+ /**
7
+ * Every action in the Support permission module.
8
+ *
9
+ * Named once and reused, so that a support action added to the catalogue and
10
+ * not to this list is a deliberate omission rather than an oversight -
11
+ * `roles.spec.ts` asserts the support admin holds the module in full.
12
+ *
13
+ * Tickets and feedback are ONE job. A desk that can answer a ticket but not the
14
+ * feedback the same customer left is two half-roles, and the person doing the
15
+ * work would need both.
16
+ */
17
+ const SUPPORT_ADMIN_PERMISSIONS = [
18
+ //Tickets: the whole lifecycle, including the internal notes and the
19
+ //assignment decisions that make a queue a queue.
20
+ permission_1.PermissionActions.CREATE_SUPPORT_TICKET,
21
+ permission_1.PermissionActions.READ_SUPPORT_TICKET,
22
+ permission_1.PermissionActions.UPDATE_SUPPORT_TICKET,
23
+ permission_1.PermissionActions.ASSIGN_SUPPORT_TICKET,
24
+ permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
25
+ permission_1.PermissionActions.NOTE_SUPPORT_TICKET,
26
+ permission_1.PermissionActions.CHANGE_STATUS_SUPPORT_TICKET,
27
+ permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
28
+ permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
29
+ permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
30
+ permission_1.PermissionActions.RATE_SUPPORT_TICKET,
31
+ permission_1.PermissionActions.READ_SUPPORT_AUDIT,
32
+ //Feedback: the other half of the same job.
33
+ permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
34
+ permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
35
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
36
+ permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
37
+ permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
38
+ permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
39
+ //The desk's own shape: queues, teams, SLA targets and routing.
40
+ permission_1.PermissionActions.MANAGE_SUPPORT_QUEUE,
41
+ permission_1.PermissionActions.MANAGE_SUPPORT_TEAM,
42
+ permission_1.PermissionActions.MANAGE_SUPPORT_SLA,
43
+ permission_1.PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
44
+ permission_1.PermissionActions.READ_SUPPORT_REPORT,
45
+ //The helpdesk mirror. Retrying a synchronization re-contacts Zammad or
46
+ //Freshdesk, so it belongs with whoever owns the desk.
47
+ permission_1.PermissionActions.READ_SUPPORT_SYNC,
48
+ permission_1.PermissionActions.MANAGE_SUPPORT_SYNC,
49
+ //--- outside the Support module -------------------------------------
50
+ //read:user is REQUIRED, not convenience: adding somebody to a support
51
+ //team and assigning a ticket to an agent both pick from the user
52
+ //directory, and clarion-support stores only the user id - it holds no
53
+ //user records of its own.
54
+ permission_1.PermissionActions.READ_USER,
55
+ //Context for the records themselves. Support is organization-scoped, and
56
+ //queues and routing rules carry a control-centre id that is meaningless
57
+ //shown as a bare integer.
58
+ permission_1.PermissionActions.READ_ORGANIZATION,
59
+ permission_1.PermissionActions.READ_CONTROL_CENTRE
60
+ ];
6
61
  /**
7
62
  * What a Response-Units-Admin may do. Shared by the organization-level and the
8
63
  * control-centre-level role on purpose: the two differ in WHERE they may act -
@@ -94,7 +149,11 @@ exports.ROLES_DATA = [
94
149
  permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
95
150
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
96
151
  permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
152
+ permission_1.PermissionActions.RATE_SUPPORT_TICKET,
153
+ permission_1.PermissionActions.READ_SUPPORT_AUDIT,
154
+ permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
97
155
  permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
156
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
98
157
  permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
99
158
  permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
100
159
  permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -187,7 +246,11 @@ exports.ROLES_DATA = [
187
246
  permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
188
247
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
189
248
  permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
249
+ permission_1.PermissionActions.RATE_SUPPORT_TICKET,
250
+ permission_1.PermissionActions.READ_SUPPORT_AUDIT,
251
+ permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
190
252
  permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
253
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
191
254
  permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
192
255
  permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
193
256
  permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -297,6 +360,11 @@ exports.ROLES_DATA = [
297
360
  permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE
298
361
  ]
299
362
  },
363
+ {
364
+ name: role_enum_1.Roles.ORGANIZATION_SUPPORT_ADMIN,
365
+ description: 'Organization Support Admin: Manage support tickets, customer feedback and the support desk configuration across the organization',
366
+ permissions: [...SUPPORT_ADMIN_PERMISSIONS]
367
+ },
300
368
  {
301
369
  name: role_enum_1.Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
302
370
  description: 'Organization Response Units Admin: Manage response units and their tracking - provider connections, device bindings and tracking operations - across the organization',
@@ -346,7 +414,9 @@ exports.ROLES_DATA = [
346
414
  permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
347
415
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
348
416
  permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
417
+ permission_1.PermissionActions.READ_SUPPORT_AUDIT,
349
418
  permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
419
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK,
350
420
  permission_1.PermissionActions.REVIEW_SUPPORT_FEEDBACK,
351
421
  permission_1.PermissionActions.RESPOND_SUPPORT_FEEDBACK,
352
422
  permission_1.PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -409,6 +479,7 @@ exports.ROLES_DATA = [
409
479
  permission_1.PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
410
480
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
411
481
  permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
482
+ permission_1.PermissionActions.READ_SUPPORT_AUDIT,
412
483
  permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
413
484
  //Incident
414
485
  permission_1.PermissionActions.CREATE_INCIDENT,
@@ -474,7 +545,14 @@ exports.ROLES_DATA = [
474
545
  permission_1.PermissionActions.READ_SUPPORT_TICKET,
475
546
  permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
476
547
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
477
- permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
548
+ permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
549
+ //Rating and feedback are customer actions in their own right. They
550
+ //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
551
+ //about what they actually do.
552
+ permission_1.PermissionActions.RATE_SUPPORT_TICKET,
553
+ permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
554
+ permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
555
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK
478
556
  ]
479
557
  },
480
558
  {
@@ -517,7 +595,14 @@ exports.ROLES_DATA = [
517
595
  permission_1.PermissionActions.READ_SUPPORT_TICKET,
518
596
  permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
519
597
  permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
520
- permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
598
+ permission_1.PermissionActions.REOPEN_SUPPORT_TICKET,
599
+ //Rating and feedback are customer actions in their own right. They
600
+ //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
601
+ //about what they actually do.
602
+ permission_1.PermissionActions.RATE_SUPPORT_TICKET,
603
+ permission_1.PermissionActions.CREATE_SUPPORT_FEEDBACK,
604
+ permission_1.PermissionActions.READ_SUPPORT_FEEDBACK,
605
+ permission_1.PermissionActions.REPLY_SUPPORT_FEEDBACK
521
606
  ]
522
607
  }
523
608
  ];
package/dist/cjs/modules/role/data/roles.data.js.map CHANGED
@@ -1 +1 @@
1
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package/dist/cjs/modules/role/enums/role.enum.js CHANGED
@@ -15,6 +15,12 @@ var Roles;
15
15
  * device bindings, tracking operations - across the whole organization.
16
16
  */
17
17
  Roles["ORGANIZATION_RESPONSE_UNITS_ADMIN"] = "Organization:Response-Units-Admin";
18
+ /**
19
+ * Runs the support desk for an organization: tickets, customer feedback and
20
+ * the desk's own configuration. Support and feedback are organization-level
21
+ * concerns, so this role is scoped there rather than to a control centre.
22
+ */
23
+ Roles["ORGANIZATION_SUPPORT_ADMIN"] = "Organization:Support-Admin";
18
24
  Roles["CONTROL_CENTRE_ADMIN"] = "Control-Centre:Admin";
19
25
  Roles["CONTROL_CENTRE_USER"] = "Control-Centre:User";
20
26
  /** The same job, confined to one control centre. */
package/dist/cjs/modules/role/enums/role.enum.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"role.enum.js","sourceRoot":"","sources":["../../../../../src/modules/role/enums/role.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,KAmBX;AAnBD,WAAY,KAAK;IACb,oCAA2B,CAAA;IAC3B,kDAAyC,CAAA;IACzC,kDAAyC,CAAA;IACzC,gDAAuC,CAAA;IACvC,kEAAyD,CAAA;IACzD,oEAA2D,CAAA;IAC3D,4EAAmE,CAAA;IACnE;;;OAGG;IACH,gFAAuE,CAAA;IACvE,sDAA6C,CAAA;IAC7C,oDAA2C,CAAA;IAC3C,oDAAoD;IACpD,oFAA2E,CAAA;IAC3E,gCAAuB,CAAA;IACvB,oCAA2B,CAAA;AAC/B,CAAC,EAnBW,KAAK,qBAAL,KAAK,QAmBhB;AAED;;;;;;;;;;;GAWG"}
1
+ {"version":3,"file":"role.enum.js","sourceRoot":"","sources":["../../../../../src/modules/role/enums/role.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,KAyBX;AAzBD,WAAY,KAAK;IACb,oCAA2B,CAAA;IAC3B,kDAAyC,CAAA;IACzC,kDAAyC,CAAA;IACzC,gDAAuC,CAAA;IACvC,kEAAyD,CAAA;IACzD,oEAA2D,CAAA;IAC3D,4EAAmE,CAAA;IACnE;;;OAGG;IACH,gFAAuE,CAAA;IACvE;;;;OAIG;IACH,kEAAyD,CAAA;IACzD,sDAA6C,CAAA;IAC7C,oDAA2C,CAAA;IAC3C,oDAAoD;IACpD,oFAA2E,CAAA;IAC3E,gCAAuB,CAAA;IACvB,oCAA2B,CAAA;AAC/B,CAAC,EAzBW,KAAK,qBAAL,KAAK,QAyBhB;AAED;;;;;;;;;;;GAWG"}
package/dist/esm/modules/permission/data/permissions.data.js CHANGED
@@ -39,7 +39,11 @@ export const PERMISSIONS_DATA = [
39
39
  PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
40
40
  PermissionActions.CLOSE_SUPPORT_TICKET,
41
41
  PermissionActions.REOPEN_SUPPORT_TICKET,
42
+ PermissionActions.RATE_SUPPORT_TICKET,
43
+ PermissionActions.READ_SUPPORT_AUDIT,
44
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
42
45
  PermissionActions.READ_SUPPORT_FEEDBACK,
46
+ PermissionActions.REPLY_SUPPORT_FEEDBACK,
43
47
  PermissionActions.REVIEW_SUPPORT_FEEDBACK,
44
48
  PermissionActions.RESPOND_SUPPORT_FEEDBACK,
45
49
  PermissionActions.CONVERT_SUPPORT_FEEDBACK,
package/dist/esm/modules/permission/data/permissions.data.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"permissions.data.js","sourceRoot":"","sources":["../../../../../src/modules/permission/data/permissions.data.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AACrE,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AAGrE,MAAM,CAAC,MAAM,gBAAgB,GAAiB;IAC1C;QACI,MAAM,EAAE,iBAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,yBAAyB;SAC9C;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,cAAc;QACxC,OAAO,EAAE;YACL,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;SAC1C;KACJ;IACD;QACI,sEAAsE;QACtE,mEAAmE;QACnE,iDAAiD;QACjD,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,aAAa;YAC/B,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,6BAA6B;YAC/C,iBAAiB,CAAC,2BAA2B;YAC7C,iBAAiB,CAAC,6BAA6B;YAC/C,iBAAiB,CAAC,6BAA6B;SAClD;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,aAAa;QACvC,OAAO,EAAE;YACL,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,iCAAiC;YACnD,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,sBAAsB;YACxC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,0BAA0B;SAC/C;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,gBAAgB;YAClC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,kBAAkB;YAEpC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YAEvC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YAEzC,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,8BAA8B;YAEhD,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,sBAAsB;YACxC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,wBAAwB;YAE1C,iBAAiB,CAAC,gBAAgB;YAElC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,iBAAiB;YAEnC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,UAAU;YAC5B,iBAAiB,CAAC,aAAa;YAE/B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAE9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,gBAAgB;YAClC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,cAAc;YAEhC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAE9B,iBAAiB,CAAC,kCAAkC;YACpD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,wCAAwC;YAC1D,iBAAiB,CAAC,8BAA8B;YAEhD,iBAAiB,CAAC,iCAAiC;YACnD,iBAAiB,CAAC,2BAA2B;YAC7C,iBAAiB,CAAC,uCAAuC;YACzD,iBAAiB,CAAC,6BAA6B;YAE/C,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;CACJ,CAAC"}
1
+ {"version":3,"file":"permissions.data.js","sourceRoot":"","sources":["../../../../../src/modules/permission/data/permissions.data.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AACrE,OAAO,EAAE,iBAAiB,EAAE,MAAM,kCAAkC,CAAC;AAGrE,MAAM,CAAC,MAAM,gBAAgB,GAAiB;IAC1C;QACI,MAAM,EAAE,iBAAiB,CAAC,YAAY;QACtC,OAAO,EAAE;YACL,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,yBAAyB;SAC9C;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,sBAAsB;YACxC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,mBAAmB;SACxC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,cAAc;QACxC,OAAO,EAAE;YACL,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;SAC1C;KACJ;IACD;QACI,sEAAsE;QACtE,mEAAmE;QACnE,iDAAiD;QACjD,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,IAAI;QAC9B,OAAO,EAAE;YACL,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,SAAS;YAC3B,iBAAiB,CAAC,WAAW;YAC7B,iBAAiB,CAAC,WAAW;SAChC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,aAAa;YAC/B,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,6BAA6B;YAC/C,iBAAiB,CAAC,2BAA2B;YAC7C,iBAAiB,CAAC,6BAA6B;YAC/C,iBAAiB,CAAC,6BAA6B;SAClD;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,aAAa;QACvC,OAAO,EAAE;YACL,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,iCAAiC;YACnD,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,mCAAmC;YACrD,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,sBAAsB;YACxC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,0BAA0B;SAC/C;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,OAAO;QACjC,OAAO,EAAE;YACL,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,gBAAgB;YAClC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,kBAAkB;YAEpC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,mBAAmB;YACrC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YAEvC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,uBAAuB;YAEzC,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,8BAA8B;YAChD,iBAAiB,CAAC,8BAA8B;YAEhD,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,sBAAsB;YACxC,iBAAiB,CAAC,wBAAwB;YAC1C,iBAAiB,CAAC,wBAAwB;YAE1C,iBAAiB,CAAC,gBAAgB;YAElC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,iBAAiB;YAEnC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,UAAU;YAC5B,iBAAiB,CAAC,aAAa;YAE/B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAE9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAC9B,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,gBAAgB;YAClC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,cAAc;YAEhC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,cAAc;YAChC,iBAAiB,CAAC,YAAY;YAE9B,iBAAiB,CAAC,kCAAkC;YACpD,iBAAiB,CAAC,4BAA4B;YAC9C,iBAAiB,CAAC,wCAAwC;YAC1D,iBAAiB,CAAC,8BAA8B;YAEhD,iBAAiB,CAAC,iCAAiC;YACnD,iBAAiB,CAAC,2BAA2B;YAC7C,iBAAiB,CAAC,uCAAuC;YACzD,iBAAiB,CAAC,6BAA6B;YAE/C,iBAAiB,CAAC,iBAAiB;YACnC,iBAAiB,CAAC,eAAe;YACjC,iBAAiB,CAAC,uBAAuB;YACzC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,MAAM,EAAE,iBAAiB,CAAC,QAAQ;QAClC,OAAO,EAAE;YACL,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,kBAAkB;YACpC,iBAAiB,CAAC,oBAAoB;YACtC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,qBAAqB;YACvC,iBAAiB,CAAC,oBAAoB;SACzC;KACJ;CACJ,CAAC"}
package/dist/esm/modules/permission/enums/permission-actions.enum.js CHANGED
@@ -54,10 +54,26 @@ export var PermissionActions;
54
54
  PermissionActions["CHANGE_PRIORITY_SUPPORT_TICKET"] = "change-priority:support-ticket";
55
55
  PermissionActions["CLOSE_SUPPORT_TICKET"] = "close:support-ticket";
56
56
  PermissionActions["REOPEN_SUPPORT_TICKET"] = "reopen:support-ticket";
57
+ /** Rate the support received on a resolved ticket. A customer action. */
58
+ PermissionActions["RATE_SUPPORT_TICKET"] = "rate:support-ticket";
59
+ /**
60
+ * One ticket's audit trail. Deliberately separate from reading the ticket:
61
+ * the trail names the agents who touched it and what they changed, which is
62
+ * a deeper grant than the conversation itself.
63
+ */
64
+ PermissionActions["READ_SUPPORT_AUDIT"] = "read:support-audit";
57
65
  // Support: customer feedback, which is a separate domain with separate
58
66
  // permissions - reading what customers think of the service is a different
59
67
  // grant from working their support tickets.
68
+ /**
69
+ * Submit customer feedback. A CUSTOMER action, distinct from raising a
70
+ * ticket: feedback is not a request for help and never leaves Clarion for a
71
+ * helpdesk unless somebody promotes it.
72
+ */
73
+ PermissionActions["CREATE_SUPPORT_FEEDBACK"] = "create:support-feedback";
60
74
  PermissionActions["READ_SUPPORT_FEEDBACK"] = "read:support-feedback";
75
+ /** A customer answering in their OWN feedback thread, not an agent replying. */
76
+ PermissionActions["REPLY_SUPPORT_FEEDBACK"] = "reply:support-feedback";
61
77
  PermissionActions["REVIEW_SUPPORT_FEEDBACK"] = "review:support-feedback";
62
78
  PermissionActions["RESPOND_SUPPORT_FEEDBACK"] = "respond:support-feedback";
63
79
  PermissionActions["CONVERT_SUPPORT_FEEDBACK"] = "convert:support-feedback";
package/dist/esm/modules/permission/enums/permission-actions.enum.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,iBAmOX;AAnOD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAE/C,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,mBAAmB;IACnB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;AACjD,CAAC,EAnOW,iBAAiB,KAAjB,iBAAiB,QAmO5B"}
1
+ {"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,iBAmPX;AAnPD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,iEAAiE;IACjE,2EAA2E;IAC3E,sDAAsD;IACtD,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,qEAAqE;IACrE,0EAA0E;IAC1E,+DAA+D;IAC/D,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,0EAA0E;IAC1E,2EAA2E;IAC3E,yEAAyE;IACzE,4BAA4B;IAC5B,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,4EAA4E;IAC5E,oEAAoE;IACpE,4EAA4E;IAC5E,0EAA0E;IAC1E,2BAA2B;IAC3B,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,2EAA2E;IAC3E,qEAAqE;IACrE,wEAAwE;IACxE,EAAE;IACF,0EAA0E;IAC1E,kEAAkE;IAClE,uEAAuE;IACvE,0EAA0E;IAC1E,8DAA8D;IAC9D,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,2EAA2E;IAC3E,wEAAwE;IACxE,uDAAuD;IACvD,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,yEAAyE;IACzE,gEAA2C,CAAA;IAC3C;;;;OAIG;IACH,8DAAyC,CAAA;IAEzC,uEAAuE;IACvE,2EAA2E;IAC3E,4CAA4C;IAC5C;;;;OAIG;IACH,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,gFAAgF;IAChF,sEAAiD,CAAA;IACjD,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,yCAAyC;IACzC,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,6EAA6E;IAC7E,6EAA6E;IAC7E,qCAAqC;IACrC,gEAA2C,CAAA;IAE3C,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,+CAA+C;IAC/C,EAAE;IACF,wEAAwE;IACxE,wEAAwE;IACxE,4EAA4E;IAC5E,yEAAyE;IACzE,6EAA6E;IAC7E,EAAE;IACF,6EAA6E;IAC7E,4EAA4E;IAC5E,2EAA2E;IAC3E,gGAA2E,CAAA;IAC3E,4FAAuE,CAAA;IACvE,gGAA2E,CAAA;IAC3E,gGAA2E,CAAA;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,2EAA2E;IAC3E,uEAAuE;IACvE,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IACjE,6EAA6E;IAC7E,yBAAyB;IACzB,sEAAiD,CAAA;IACjD,yEAAyE;IACzE,qEAAqE;IACrE,6DAA6D;IAC7D,oEAA+C,CAAA;IAC/C,4EAA4E;IAC5E,0EAAqD,CAAA;IACrD,wEAAwE;IACxE,6EAA6E;IAC7E,sCAAsC;IACtC,8EAAyD,CAAA;IAEzD,kBAAkB;IAClB,8DAAyC,CAAA;IACzC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,8DAAyC,CAAA;IAEzC,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,wEAAmD,CAAA;IACnD,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IAEnD,sFAAiE,CAAA;IACjE,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,sFAAiE,CAAA;IAEjE,0EAAqD,CAAA;IACrD,sEAAiD,CAAA;IACjD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IAErD,0DAAqC,CAAA;IAErC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,4DAAuC,CAAA;IAEvC,kDAA6B,CAAA;IAC7B,8CAAyB,CAAA;IACzB,oDAA+B,CAAA;IAE/B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,0DAAqC,CAAA;IACrC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IAEjC,8DAAyC,CAAA;IACzC,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAE7B,8FAAyE,CAAA;IACzE,kFAA6D,CAAA;IAC7D,0GAAqF,CAAA;IACrF,sFAAiE,CAAA;IAEjE,4FAAuE,CAAA;IACvE,gFAA2D,CAAA;IAC3D,wGAAmF,CAAA;IACnF,oFAA+D,CAAA;IAE/D,4DAAuC,CAAA;IACvC,wDAAmC,CAAA;IACnC,wEAAmD,CAAA;IACnD,kEAA6C,CAAA;IAE7C,mBAAmB;IACnB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;AACjD,CAAC,EAnPW,iBAAiB,KAAjB,iBAAiB,QAmP5B"}
package/dist/esm/modules/role/constants/roles-by-scope.js CHANGED
@@ -6,7 +6,8 @@ export const ORGANIZATION_ROLES = [
6
6
  Roles.ORGANIZATION_BILLING_ADMIN,
7
7
  Roles.ORGANIZATION_NEWSFEED_ADMIN,
8
8
  Roles.ORGANIZATION_PARTNERSHIPS_ADMIN,
9
- Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN
9
+ Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
10
+ Roles.ORGANIZATION_SUPPORT_ADMIN
10
11
  ];
11
12
  export const CONTROL_CENTRE_ROLES = [
12
13
  Roles.CONTROL_CENTRE_ADMIN,
package/dist/esm/modules/role/constants/roles-by-scope.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,oBAAoB,CAAC;AAE3C,MAAM,CAAC,MAAM,kBAAkB,GAAa;IACxC,KAAK,CAAC,kBAAkB;IACxB,KAAK,CAAC,kBAAkB;IACxB,KAAK,CAAC,iBAAiB;IACvB,KAAK,CAAC,0BAA0B;IAChC,KAAK,CAAC,2BAA2B;IACjC,KAAK,CAAC,+BAA+B;IACrC,KAAK,CAAC,iCAAiC;CAC1C,CAAC;AAEF,MAAM,CAAC,MAAM,oBAAoB,GAAa;IAC1C,KAAK,CAAC,oBAAoB;IAC1B,KAAK,CAAC,mBAAmB;IACzB,KAAK,CAAC,SAAS;IACf,KAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEF,MAAM,CAAC,MAAM,YAAY,GAAa;IAClC,KAAK,CAAC,WAAW;CACpB,CAAC"}
1
+ {"version":3,"file":"roles-by-scope.js","sourceRoot":"","sources":["../../../../../src/modules/role/constants/roles-by-scope.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,oBAAoB,CAAC;AAE3C,MAAM,CAAC,MAAM,kBAAkB,GAAa;IACxC,KAAK,CAAC,kBAAkB;IACxB,KAAK,CAAC,kBAAkB;IACxB,KAAK,CAAC,iBAAiB;IACvB,KAAK,CAAC,0BAA0B;IAChC,KAAK,CAAC,2BAA2B;IACjC,KAAK,CAAC,+BAA+B;IACrC,KAAK,CAAC,iCAAiC;IACvC,KAAK,CAAC,0BAA0B;CACnC,CAAC;AAEF,MAAM,CAAC,MAAM,oBAAoB,GAAa;IAC1C,KAAK,CAAC,oBAAoB;IAC1B,KAAK,CAAC,mBAAmB;IACzB,KAAK,CAAC,SAAS;IACf,KAAK,CAAC,mCAAmC;CAC5C,CAAC;AAEF,MAAM,CAAC,MAAM,YAAY,GAAa;IAClC,KAAK,CAAC,WAAW;CACpB,CAAC"}
package/dist/esm/modules/role/data/roles.data.js CHANGED
@@ -1,5 +1,60 @@
1
1
  import { PermissionActions } from "../../permission";
2
2
  import { Roles } from "../enums/role.enum";
3
+ /**
4
+ * Every action in the Support permission module.
5
+ *
6
+ * Named once and reused, so that a support action added to the catalogue and
7
+ * not to this list is a deliberate omission rather than an oversight -
8
+ * `roles.spec.ts` asserts the support admin holds the module in full.
9
+ *
10
+ * Tickets and feedback are ONE job. A desk that can answer a ticket but not the
11
+ * feedback the same customer left is two half-roles, and the person doing the
12
+ * work would need both.
13
+ */
14
+ const SUPPORT_ADMIN_PERMISSIONS = [
15
+ //Tickets: the whole lifecycle, including the internal notes and the
16
+ //assignment decisions that make a queue a queue.
17
+ PermissionActions.CREATE_SUPPORT_TICKET,
18
+ PermissionActions.READ_SUPPORT_TICKET,
19
+ PermissionActions.UPDATE_SUPPORT_TICKET,
20
+ PermissionActions.ASSIGN_SUPPORT_TICKET,
21
+ PermissionActions.REPLY_SUPPORT_TICKET,
22
+ PermissionActions.NOTE_SUPPORT_TICKET,
23
+ PermissionActions.CHANGE_STATUS_SUPPORT_TICKET,
24
+ PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
25
+ PermissionActions.CLOSE_SUPPORT_TICKET,
26
+ PermissionActions.REOPEN_SUPPORT_TICKET,
27
+ PermissionActions.RATE_SUPPORT_TICKET,
28
+ PermissionActions.READ_SUPPORT_AUDIT,
29
+ //Feedback: the other half of the same job.
30
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
31
+ PermissionActions.READ_SUPPORT_FEEDBACK,
32
+ PermissionActions.REPLY_SUPPORT_FEEDBACK,
33
+ PermissionActions.REVIEW_SUPPORT_FEEDBACK,
34
+ PermissionActions.RESPOND_SUPPORT_FEEDBACK,
35
+ PermissionActions.CONVERT_SUPPORT_FEEDBACK,
36
+ //The desk's own shape: queues, teams, SLA targets and routing.
37
+ PermissionActions.MANAGE_SUPPORT_QUEUE,
38
+ PermissionActions.MANAGE_SUPPORT_TEAM,
39
+ PermissionActions.MANAGE_SUPPORT_SLA,
40
+ PermissionActions.MANAGE_SUPPORT_CONFIGURATION,
41
+ PermissionActions.READ_SUPPORT_REPORT,
42
+ //The helpdesk mirror. Retrying a synchronization re-contacts Zammad or
43
+ //Freshdesk, so it belongs with whoever owns the desk.
44
+ PermissionActions.READ_SUPPORT_SYNC,
45
+ PermissionActions.MANAGE_SUPPORT_SYNC,
46
+ //--- outside the Support module -------------------------------------
47
+ //read:user is REQUIRED, not convenience: adding somebody to a support
48
+ //team and assigning a ticket to an agent both pick from the user
49
+ //directory, and clarion-support stores only the user id - it holds no
50
+ //user records of its own.
51
+ PermissionActions.READ_USER,
52
+ //Context for the records themselves. Support is organization-scoped, and
53
+ //queues and routing rules carry a control-centre id that is meaningless
54
+ //shown as a bare integer.
55
+ PermissionActions.READ_ORGANIZATION,
56
+ PermissionActions.READ_CONTROL_CENTRE
57
+ ];
3
58
  /**
4
59
  * What a Response-Units-Admin may do. Shared by the organization-level and the
5
60
  * control-centre-level role on purpose: the two differ in WHERE they may act -
@@ -91,7 +146,11 @@ export const ROLES_DATA = [
91
146
  PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
92
147
  PermissionActions.CLOSE_SUPPORT_TICKET,
93
148
  PermissionActions.REOPEN_SUPPORT_TICKET,
149
+ PermissionActions.RATE_SUPPORT_TICKET,
150
+ PermissionActions.READ_SUPPORT_AUDIT,
151
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
94
152
  PermissionActions.READ_SUPPORT_FEEDBACK,
153
+ PermissionActions.REPLY_SUPPORT_FEEDBACK,
95
154
  PermissionActions.REVIEW_SUPPORT_FEEDBACK,
96
155
  PermissionActions.RESPOND_SUPPORT_FEEDBACK,
97
156
  PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -184,7 +243,11 @@ export const ROLES_DATA = [
184
243
  PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
185
244
  PermissionActions.CLOSE_SUPPORT_TICKET,
186
245
  PermissionActions.REOPEN_SUPPORT_TICKET,
246
+ PermissionActions.RATE_SUPPORT_TICKET,
247
+ PermissionActions.READ_SUPPORT_AUDIT,
248
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
187
249
  PermissionActions.READ_SUPPORT_FEEDBACK,
250
+ PermissionActions.REPLY_SUPPORT_FEEDBACK,
188
251
  PermissionActions.REVIEW_SUPPORT_FEEDBACK,
189
252
  PermissionActions.RESPOND_SUPPORT_FEEDBACK,
190
253
  PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -294,6 +357,11 @@ export const ROLES_DATA = [
294
357
  PermissionActions.READ_INCIDENT_CATEGORY_TYPE
295
358
  ]
296
359
  },
360
+ {
361
+ name: Roles.ORGANIZATION_SUPPORT_ADMIN,
362
+ description: 'Organization Support Admin: Manage support tickets, customer feedback and the support desk configuration across the organization',
363
+ permissions: [...SUPPORT_ADMIN_PERMISSIONS]
364
+ },
297
365
  {
298
366
  name: Roles.ORGANIZATION_RESPONSE_UNITS_ADMIN,
299
367
  description: 'Organization Response Units Admin: Manage response units and their tracking - provider connections, device bindings and tracking operations - across the organization',
@@ -343,7 +411,9 @@ export const ROLES_DATA = [
343
411
  PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
344
412
  PermissionActions.CLOSE_SUPPORT_TICKET,
345
413
  PermissionActions.REOPEN_SUPPORT_TICKET,
414
+ PermissionActions.READ_SUPPORT_AUDIT,
346
415
  PermissionActions.READ_SUPPORT_FEEDBACK,
416
+ PermissionActions.REPLY_SUPPORT_FEEDBACK,
347
417
  PermissionActions.REVIEW_SUPPORT_FEEDBACK,
348
418
  PermissionActions.RESPOND_SUPPORT_FEEDBACK,
349
419
  PermissionActions.CONVERT_SUPPORT_FEEDBACK,
@@ -406,6 +476,7 @@ export const ROLES_DATA = [
406
476
  PermissionActions.CHANGE_PRIORITY_SUPPORT_TICKET,
407
477
  PermissionActions.CLOSE_SUPPORT_TICKET,
408
478
  PermissionActions.REOPEN_SUPPORT_TICKET,
479
+ PermissionActions.READ_SUPPORT_AUDIT,
409
480
  PermissionActions.READ_SUPPORT_FEEDBACK,
410
481
  //Incident
411
482
  PermissionActions.CREATE_INCIDENT,
@@ -471,7 +542,14 @@ export const ROLES_DATA = [
471
542
  PermissionActions.READ_SUPPORT_TICKET,
472
543
  PermissionActions.REPLY_SUPPORT_TICKET,
473
544
  PermissionActions.CLOSE_SUPPORT_TICKET,
474
- PermissionActions.REOPEN_SUPPORT_TICKET
545
+ PermissionActions.REOPEN_SUPPORT_TICKET,
546
+ //Rating and feedback are customer actions in their own right. They
547
+ //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
548
+ //about what they actually do.
549
+ PermissionActions.RATE_SUPPORT_TICKET,
550
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
551
+ PermissionActions.READ_SUPPORT_FEEDBACK,
552
+ PermissionActions.REPLY_SUPPORT_FEEDBACK
475
553
  ]
476
554
  },
477
555
  {
@@ -514,7 +592,14 @@ export const ROLES_DATA = [
514
592
  PermissionActions.READ_SUPPORT_TICKET,
515
593
  PermissionActions.REPLY_SUPPORT_TICKET,
516
594
  PermissionActions.CLOSE_SUPPORT_TICKET,
517
- PermissionActions.REOPEN_SUPPORT_TICKET
595
+ PermissionActions.REOPEN_SUPPORT_TICKET,
596
+ //Rating and feedback are customer actions in their own right. They
597
+ //used to ride on CREATE_SUPPORT_TICKET, which said nothing true
598
+ //about what they actually do.
599
+ PermissionActions.RATE_SUPPORT_TICKET,
600
+ PermissionActions.CREATE_SUPPORT_FEEDBACK,
601
+ PermissionActions.READ_SUPPORT_FEEDBACK,
602
+ PermissionActions.REPLY_SUPPORT_FEEDBACK
518
603
  ]
519
604
  }
520
605
  ];
package/dist/esm/modules/role/data/roles.data.js.map CHANGED
@@ -1 +1 @@
1
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package/dist/esm/modules/role/enums/role.enum.js CHANGED
@@ -12,6 +12,12 @@ export var Roles;
12
12
  * device bindings, tracking operations - across the whole organization.
13
13
  */
14
14
  Roles["ORGANIZATION_RESPONSE_UNITS_ADMIN"] = "Organization:Response-Units-Admin";
15
+ /**
16
+ * Runs the support desk for an organization: tickets, customer feedback and
17
+ * the desk's own configuration. Support and feedback are organization-level
18
+ * concerns, so this role is scoped there rather than to a control centre.
19
+ */
20
+ Roles["ORGANIZATION_SUPPORT_ADMIN"] = "Organization:Support-Admin";
15
21
  Roles["CONTROL_CENTRE_ADMIN"] = "Control-Centre:Admin";
16
22
  Roles["CONTROL_CENTRE_USER"] = "Control-Centre:User";
17
23
  /** The same job, confined to one control centre. */
package/dist/esm/modules/role/enums/role.enum.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"role.enum.js","sourceRoot":"","sources":["../../../../../src/modules/role/enums/role.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,KAmBX;AAnBD,WAAY,KAAK;IACb,oCAA2B,CAAA;IAC3B,kDAAyC,CAAA;IACzC,kDAAyC,CAAA;IACzC,gDAAuC,CAAA;IACvC,kEAAyD,CAAA;IACzD,oEAA2D,CAAA;IAC3D,4EAAmE,CAAA;IACnE;;;OAGG;IACH,gFAAuE,CAAA;IACvE,sDAA6C,CAAA;IAC7C,oDAA2C,CAAA;IAC3C,oDAAoD;IACpD,oFAA2E,CAAA;IAC3E,gCAAuB,CAAA;IACvB,oCAA2B,CAAA;AAC/B,CAAC,EAnBW,KAAK,KAAL,KAAK,QAmBhB;AAED;;;;;;;;;;;GAWG"}
1
+ {"version":3,"file":"role.enum.js","sourceRoot":"","sources":["../../../../../src/modules/role/enums/role.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,KAyBX;AAzBD,WAAY,KAAK;IACb,oCAA2B,CAAA;IAC3B,kDAAyC,CAAA;IACzC,kDAAyC,CAAA;IACzC,gDAAuC,CAAA;IACvC,kEAAyD,CAAA;IACzD,oEAA2D,CAAA;IAC3D,4EAAmE,CAAA;IACnE;;;OAGG;IACH,gFAAuE,CAAA;IACvE;;;;OAIG;IACH,kEAAyD,CAAA;IACzD,sDAA6C,CAAA;IAC7C,oDAA2C,CAAA;IAC3C,oDAAoD;IACpD,oFAA2E,CAAA;IAC3E,gCAAuB,CAAA;IACvB,oCAA2B,CAAA;AAC/B,CAAC,EAzBW,KAAK,KAAL,KAAK,QAyBhB;AAED;;;;;;;;;;;GAWG"}
package/dist/types/modules/permission/enums/permission-actions.enum.d.ts CHANGED
@@ -24,7 +24,23 @@ export declare enum PermissionActions {
24
24
  CHANGE_PRIORITY_SUPPORT_TICKET = "change-priority:support-ticket",
25
25
  CLOSE_SUPPORT_TICKET = "close:support-ticket",
26
26
  REOPEN_SUPPORT_TICKET = "reopen:support-ticket",
27
+ /** Rate the support received on a resolved ticket. A customer action. */
28
+ RATE_SUPPORT_TICKET = "rate:support-ticket",
29
+ /**
30
+ * One ticket's audit trail. Deliberately separate from reading the ticket:
31
+ * the trail names the agents who touched it and what they changed, which is
32
+ * a deeper grant than the conversation itself.
33
+ */
34
+ READ_SUPPORT_AUDIT = "read:support-audit",
35
+ /**
36
+ * Submit customer feedback. A CUSTOMER action, distinct from raising a
37
+ * ticket: feedback is not a request for help and never leaves Clarion for a
38
+ * helpdesk unless somebody promotes it.
39
+ */
40
+ CREATE_SUPPORT_FEEDBACK = "create:support-feedback",
27
41
  READ_SUPPORT_FEEDBACK = "read:support-feedback",
42
+ /** A customer answering in their OWN feedback thread, not an agent replying. */
43
+ REPLY_SUPPORT_FEEDBACK = "reply:support-feedback",
28
44
  REVIEW_SUPPORT_FEEDBACK = "review:support-feedback",
29
45
  RESPOND_SUPPORT_FEEDBACK = "respond:support-feedback",
30
46
  CONVERT_SUPPORT_FEEDBACK = "convert:support-feedback",
package/dist/types/modules/role/enums/role.enum.d.ts CHANGED
@@ -11,6 +11,12 @@ export declare enum Roles {
11
11
  * device bindings, tracking operations - across the whole organization.
12
12
  */
13
13
  ORGANIZATION_RESPONSE_UNITS_ADMIN = "Organization:Response-Units-Admin",
14
+ /**
15
+ * Runs the support desk for an organization: tickets, customer feedback and
16
+ * the desk's own configuration. Support and feedback are organization-level
17
+ * concerns, so this role is scoped there rather than to a control centre.
18
+ */
19
+ ORGANIZATION_SUPPORT_ADMIN = "Organization:Support-Admin",
14
20
  CONTROL_CENTRE_ADMIN = "Control-Centre:Admin",
15
21
  CONTROL_CENTRE_USER = "Control-Centre:User",
16
22
  /** The same job, confined to one control centre. */
package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "grm-shared-library",
3
- "version": "1.1.210",
3
+ "version": "1.1.211",
4
4
  "main": "dist/cjs/index.js",
5
5
  "module": "dist/esm/index.js",
6
6
  "types": "dist/types/index.d.ts",