grm-shared-library 1.1.203 → 1.1.205

package/dist/cjs/modules/role/data/roles.data.js

@@ -306,7 +306,7 @@ exports.ROLES_DATA = [
     },
     {
         name: role_enum_1.Roles.RESPONDER,
-        description: 'Responder: Respond to Incidents',
+        description: 'Responder: Respond to Incidents, raise support tickets',
         permissions: [
             //Organization
             permission_1.PermissionActions.READ_ORGANIZATION,
@@ -327,12 +327,31 @@ exports.ROLES_DATA = [
             //Incident Category Type
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             //Response Unit
-            permission_1.PermissionActions.READ_RESPONSE_UNIT
+            permission_1.PermissionActions.READ_RESPONSE_UNIT,
+            //Support - the CUSTOMER surface only.
+            //
+            //These five are what the gateway's customer support controller
+            //guards, and nothing more: raise a ticket, read your own, reply to
+            //it, close it, reopen it. CREATE_SUPPORT_TICKET also covers rating
+            //and the customer's own feedback thread.
+            //
+            //They are NOT an agent grant. The same permission names appear on
+            //the admin controller, but clarion-support scopes a caller whose
+            //context says isMobileUser to their own records and never shows
+            //them an internal note - see TenantContextService.getEffectiveScope
+            //and mayReadInternalNotes. Deliberately absent: NOTE (internal
+            //notes), ASSIGN, CHANGE_STATUS and CHANGE_PRIORITY, which the
+            //service refuses to a non-staff caller anyway.
+            permission_1.PermissionActions.CREATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_TICKET,
+            permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
+            permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
+            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
         ]
     },
     {
         name: role_enum_1.Roles.MOBILE_USER,
-        description: 'Mobile User: Create Incidents',
+        description: 'Mobile User: Create Incidents, raise support tickets',
         permissions: [
             //Organization
             permission_1.PermissionActions.READ_ORGANIZATION,
@@ -351,7 +370,26 @@ exports.ROLES_DATA = [
             //Incident Category Type
             permission_1.PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             //Response Unit
-            permission_1.PermissionActions.READ_RESPONSE_UNIT
+            permission_1.PermissionActions.READ_RESPONSE_UNIT,
+            //Support - the CUSTOMER surface only.
+            //
+            //These five are what the gateway's customer support controller
+            //guards, and nothing more: raise a ticket, read your own, reply to
+            //it, close it, reopen it. CREATE_SUPPORT_TICKET also covers rating
+            //and the customer's own feedback thread.
+            //
+            //They are NOT an agent grant. The same permission names appear on
+            //the admin controller, but clarion-support scopes a caller whose
+            //context says isMobileUser to their own records and never shows
+            //them an internal note - see TenantContextService.getEffectiveScope
+            //and mayReadInternalNotes. Deliberately absent: NOTE (internal
+            //notes), ASSIGN, CHANGE_STATUS and CHANGE_PRIORITY, which the
+            //service refuses to a non-staff caller anyway.
+            permission_1.PermissionActions.CREATE_SUPPORT_TICKET,
+            permission_1.PermissionActions.READ_SUPPORT_TICKET,
+            permission_1.PermissionActions.REPLY_SUPPORT_TICKET,
+            permission_1.PermissionActions.CLOSE_SUPPORT_TICKET,
+            permission_1.PermissionActions.REOPEN_SUPPORT_TICKET
         ]
     }
 ];

package/dist/cjs/modules/role/data/roles.data.js.map

@@ -1 +1 @@
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+{"version":3,"file":"roles.data.js","sourceRoot":"","sources":["../../../../../src/modules/role/data/roles.data.ts"],"names":[],"mappings":";;;AAAA,iDAAqD;AACrD,kDAA2C;AAG9B,QAAA,UAAU,GAAW;IAC9B;QACI,IAAI,EAAE,iBAAK,CAAC,WAAW;QACvB,WAAW,EAAE,aAAa;QAC1B,WAAW,EAAE,CAAC,GAAG,CAAC;KACrB;IACD;QACI,IAAI,EAAE,iBAAK,CAAC,kBAAkB;QAC9B,WAAW,EAAE,wDAAwD;QACrE,WAAW,EAAE;YACT,cAAc;YACd,8BAAiB,CAAC,iBAAiB;YACnC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,mBAAmB;YACrC,SAAS;YACT,8BAAiB,CAAC,cAAc;YAChC,8BAAiB,CAAC,YAAY;YAC9B,8BAAiB,CAAC,cAAc;YAChC,8BAAiB,CAAC,cAAc;YAChC,kBAAkB;YAClB,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,oBAAoB;YACpB,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,yBAAyB;YAC3C,gBAAgB;YAChB,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,gEAAgE;YAChE,+DAA+D;YAC/D,uCAAuC;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,4BAA4B;YAC9C,8BAAiB,CAAC,8BAA8B;YAChD,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,kBAAkB;YACpC,8BAAiB,CAAC,4BAA4B;YAC9C,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,iBAAiB;YACnC,8BAAiB,CAAC,mBAAmB;YACrC,UAAU;YACV,8BAAiB,CAAC,eAAe;YACjC,8BAAiB,CAAC,aAAa;YAC/B,8BAAiB,CAAC,eAAe;YACjC,8BAAiB,CAAC,eAAe;YACjC,wBAAwB;YACxB,8BAAiB,CAAC,6BAA6B;YAC/C,8BAAiB,CAAC,2BAA2B;YAC7C,8BAAiB,CAAC,6BAA6B;YAC/C,8BAAiB,CAAC,6BAA6B;YAC/C,eAAe;YACf,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,kBAAkB;YACpC,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,IAAI,EAAE,iBAAK,CAAC,kBAAkB;QAC9B,WAAW,EAAE,kEAAkE;QAC/E,WAAW,EAAE;YACT,cAAc;YACd,8BAAiB,CAAC,iBAAiB;YACnC,8BAAiB,CAAC,mBAAmB;YACrC,SAAS;YACT,8BAAiB,CAAC,cAAc;YAChC,8BAAiB,CAAC,YAAY;YAC9B,8BAAiB,CAAC,cAAc;YAChC,8BAAiB,CAAC,cAAc;YAChC,kBAAkB;YAClB,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,oBAAoB;YACpB,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,yBAAyB;YAC3C,gBAAgB;YAChB,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,gEAAgE;YAChE,+DAA+D;YAC/D,uCAAuC;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,4BAA4B;YAC9C,8BAAiB,CAAC,8BAA8B;YAChD,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,kBAAkB;YACpC,8BAAiB,CAAC,4BAA4B;YAC9C,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,iBAAiB;YACnC,8BAAiB,CAAC,mBAAmB;YACrC,UAAU;YACV,8BAAiB,CAAC,eAAe;YACjC,8BAAiB,CAAC,aAAa;YAC/B,8BAAiB,CAAC,eAAe;YACjC,8BAAiB,CAAC,eAAe;YACjC,wBAAwB;YACxB,8BAAiB,CAAC,6BAA6B;YAC/C,8BAAiB,CAAC,2BAA2B;YAC7C,8BAAiB,CAAC,6BAA6B;YAC/C,8BAAiB,CAAC,6BAA6B;YAC/C,eAAe;YACf,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,kBAAkB;YACpC,8BAAiB,CAAC,oBAAoB;YACtC,8BAAiB,CAAC,oBAAoB;SACzC;KACJ;IACD;QACI,IAAI,EAAE,iBAAK,CAAC,iBAAiB;QAC7B,WAAW,EAAE,gDAAgD;QAC7D,WAAW,EAAE;YACT,cAAc;YACd,8BAAiB,CAAC,iBAAiB;YACnC,SAAS;YACT,8BAAiB,CAAC,YAAY;YAC9B,kBAAkB;YAClB,8BAAiB,CAAC,qBAAqB;YACvC,oBAAoB;YACpB,8BAAiB,CAAC,uBAAuB;YACzC,gBAAgB;YAChB,8BAAiB,CAAC,mBAAmB;YACrC,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,gDAAgD;YAChD,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,UAAU;YACV,8BAAiB,CAAC,aAAa;YAC/B,wBAAwB;YACxB,8BAAiB,CAAC,2BAA2B;YAC7C,eAAe;YACf,8BAAiB,CAAC,kBAAkB;SACvC;KACJ;IACD;QACI,IAAI,EAAE,iBAAK,CAAC,oBAAoB;QAChC,WAAW,EAAE,6CAA6C;QAC1D,WAAW,EAAE;YACT,cAAc;YACd,8BAAiB,CAAC,iBAAiB;YACnC,oEAAoE;YACpE,8DAA8D;YAC9D,8BAAiB,CAAC,YAAY;YAC9B,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,wBAAwB;YAC1C,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,8BAAiB,CAAC,uBAAuB;YACzC,oBAAoB;YACpB,8BAAiB,CAAC,uBAAuB;YACzC,gBAAgB;YAChB,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,MAAM;YACN,8BAAiB,CAAC,SAAS;YAC3B,MAAM;YACN,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,SAAS;YAC3B,8BAAiB,CAAC,WAAW;YAC7B,8BAAiB,CAAC,WAAW;YAC7B,+DAA+D;YAC/D,kEAAkE;YAClE,sEAAsE;YACtE,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,CAAC,mBAAmB;YACrC,8BAAiB,CAAC,qBAAqB;YACvC,8BAAiB,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package/dist/cjs/modules/support/dtos/support-ticket-actions.dto.js

@@ -9,7 +9,7 @@ var __metadata = (this && this.__metadata) || function (k, v) {
     if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
 };
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.AttachSupportDocumentsDto = exports.ReopenSupportTicketDto = exports.CloseSupportTicketDto = exports.SetSupportTicketTagsDto = exports.ChangeSupportTicketPriorityDto = exports.ChangeSupportTicketStatusDto = exports.AssignSupportTicketDto = exports.UpdateSupportTicketDto = void 0;
+exports.RateSupportTicketDto = exports.AttachSupportDocumentsDto = exports.ReopenSupportTicketDto = exports.CloseSupportTicketDto = exports.SetSupportTicketTagsDto = exports.ChangeSupportTicketPriorityDto = exports.ChangeSupportTicketStatusDto = exports.AssignSupportTicketDto = exports.UpdateSupportTicketDto = void 0;
 const swagger_1 = require("@nestjs/swagger");
 const class_transformer_1 = require("class-transformer");
 const class_validator_1 = require("class-validator");
@@ -188,4 +188,38 @@ __decorate([
     (0, class_validator_1.IsOptional)(),
     __metadata("design:type", String)
 ], AttachSupportDocumentsDto.prototype, "messageId", void 0);
+/**
+ * Rate the support you received on a ticket.
+ *
+ * Stored as a SUPPORT_RATING piece of customer feedback linked back to the
+ * ticket, rather than as a column on the ticket itself. Satisfaction is
+ * feedback, and feedback is its own domain that stays inside Clarion whatever
+ * helpdesk is configured - a rating written onto the ticket would be mirrored
+ * to a third party along with it.
+ */
+class RateSupportTicketDto {
+}
+exports.RateSupportTicketDto = RateSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        minimum: support_defaults_const_1.SUPPORT_FEEDBACK_RATING.MIN,
+        maximum: support_defaults_const_1.SUPPORT_FEEDBACK_RATING.MAX,
+        description: 'Stars, 1 to 5.',
+    }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(support_defaults_const_1.SUPPORT_FEEDBACK_RATING.MIN),
+    (0, class_validator_1.Max)(support_defaults_const_1.SUPPORT_FEEDBACK_RATING.MAX),
+    __metadata("design:type", Number)
+], RateSupportTicketDto.prototype, "rating", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'What the customer wants to say about it. Optional - a star on its own is a valid answer.',
+        maxLength: support_defaults_const_1.SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH,
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], RateSupportTicketDto.prototype, "comment", void 0);
 //# sourceMappingURL=support-ticket-actions.dto.js.map

package/dist/cjs/modules/support/dtos/support-ticket-actions.dto.js.map

@@ -1 +1 @@
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+{"version":3,"file":"support-ticket-actions.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/dtos/support-ticket-actions.dto.ts"],"names":[],"mappings":";;;;;;;;;;;;AAAA,6CAAmE;AACnE,yDAAyC;AACzC,qDAYyB;AACzB,gFAAoG;AACpG,wFAA8E;AAC9E,oFAA0E;AAE1E;;;;;;;GAOG;AACH,MAAa,sBAAsB;CAgBlC;AAhBD,wDAgBC;AAXG;IAJC,IAAA,6BAAmB,EAAC,EAAE,SAAS,EAAE,6CAAoB,CAAC,kBAAkB,EAAE,CAAC;IAC3E,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,6CAAoB,CAAC,kBAAkB,CAAC;IAClD,IAAA,4BAAU,GAAE;;uDACI;AAKjB;IAHC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,sDAAsD,EAAE,CAAC;IAC5F,IAAA,wBAAM,GAAE;IACR,IAAA,4BAAU,GAAE;;0DACO;AAKpB;IAHC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,+CAA+C,EAAE,CAAC;IACrF,IAAA,wBAAM,GAAE;IACR,IAAA,4BAAU,GAAE;;uDACI;AAGrB,kDAAkD;AAClD,MAAa,sBAAsB;CAuBlC;AAvBD,wDAuBC;AAjBG;IALC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,mEAAmE,EAAE,CAAC;IACzG,IAAA,wBAAI,EAAC,GAAG,EAAE,CAAC,MAAM,CAAC;IAClB,IAAA,uBAAK,GAAE;IACP,IAAA,4BAAU,GAAE;IACZ,IAAA,4BAAU,GAAE;;+DACY;AAKzB;IAHC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,wBAAwB,EAAE,CAAC;IAC9D,IAAA,wBAAM,GAAE;IACR,IAAA,4BAAU,GAAE;;8DACW;AAKxB;IAHC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,yCAAyC,EAAE,CAAC;IAC/E,IAAA,wBAAM,GAAE;IACR,IAAA,4BAAU,GAAE;;uDACI;AAMjB;IAJC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,0CAA0C,EAAE,SAAS,EAAE,GAAG,EAAE,CAAC;IAChG,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,GAAG,CAAC;IACd,IAAA,4BAAU,GAAE;;sDACG;AAGpB;;;;;GAKG;AACH,MAAa,4BAA4B;CAwBxC;AAxBD,oEAwBC;AArBG;IAFC,IAAA,qBAAW,EAAC,EAAE,IAAI,EAAE,gDAAmB,EAAE,CAAC;IAC1C,IAAA,wBAAM,EAAC,gDAAmB,CAAC;;4DACC;AAU7B;IARC,IAAA,6BAAmB,EAAC;QACjB,WAAW,EACP,0FAA0F;QAC9F,SAAS,EAAE,GAAG;KACjB,CAAC;IACD,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,GAAG,CAAC;IACd,IAAA,4BAAU,GAAE;;4DACG;AAUhB;IARC,IAAA,6BAAmB,EAAC;QACjB,WAAW,EACP,uFAAuF;QAC3F,SAAS,EAAE,6CAAoB,CAAC,kBAAkB;KACrD,CAAC;IACD,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,6CAAoB,CAAC,kBAAkB,CAAC;IAClD,IAAA,4BAAU,GAAE;;6DACI;AAGrB,oFAAoF;AACpF,MAAa,8BAA8B;CAU1C;AAVD,wEAUC;AAPG;IAFC,IAAA,qBAAW,EAAC,EAAE,IAAI,EAAE,oDAAqB,EAAE,CAAC;IAC5C,IAAA,wBAAM,EAAC,oDAAqB,CAAC;;gEACG;AAMjC;IAJC,IAAA,6BAAmB,EAAC,EAAE,SAAS,EAAE,GAAG,EAAE,CAAC;IACvC,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,GAAG,CAAC;IACd,IAAA,4BAAU,GAAE;;8DACG;AAGpB,yEAAyE;AACzE,MAAa,uBAAuB;CAOnC;AAPD,0DAOC;AADG;IALC,IAAA,qBAAW,EAAC,EAAE,IAAI,EAAE,CAAC,MAAM,CAAC,EAAE,CAAC;IAC/B,IAAA,yBAAO,GAAE;IACT,IAAA,8BAAY,EAAC,6CAAoB,CAAC,mBAAmB,CAAC;IACtD,IAAA,0BAAQ,EAAC,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC;IACxB,IAAA,2BAAS,EAAC,6CAAoB,CAAC,cAAc,EAAE,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC;;qDAC/C;AAGpB;;;;;;GAMG;AACH,MAAa,qBAAqB;CAMjC;AAND,sDAMC;AADG;IAJC,IAAA,6BAAmB,EAAC,EAAE,SAAS,EAAE,6CAAoB,CAAC,kBAAkB,EAAE,CAAC;IAC3E,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,6CAAoB,CAAC,kBAAkB,CAAC;IAClD,IAAA,4BAAU,GAAE;;sDACI;AAGrB,wEAAwE;AACxE,MAAa,sBAAsB;CAQlC;AARD,wDAQC;AADG;IANC,IAAA,qBAAW,EAAC;QACT,WAAW,EAAE,4EAA4E;QACzF,SAAS,EAAE,6CAAoB,CAAC,kBAAkB;KACrD,CAAC;IACD,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,6CAAoB,CAAC,kBAAkB,CAAC;;sDACnC;AAGpB,wDAAwD;AACxD,MAAa,yBAAyB;CAarC;AAbD,8DAaC;AANG;IANC,IAAA,qBAAW,EAAC,EAAE,IAAI,EAAE,CAAC,MAAM,CAAC,EAAE,WAAW,EAAE,2BAA2B,EAAE,CAAC;IACzE,IAAA,yBAAO,GAAE;IACT,IAAA,8BAAY,EAAC,6CAAoB,CAAC,2BAA2B,CAAC;IAC9D,IAAA,wBAAI,EAAC,GAAG,EAAE,CAAC,MAAM,CAAC;IAClB,IAAA,uBAAK,EAAC,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC;IACrB,IAAA,4BAAU,EAAC,EAAE,IAAI,EAAE,IAAI,EAAE,CAAC;;8DACJ;AAKvB;IAHC,IAAA,6BAAmB,EAAC,EAAE,WAAW,EAAE,kDAAkD,EAAE,CAAC;IACxF,IAAA,wBAAM,GAAE;IACR,IAAA,4BAAU,GAAE;;4DACM;AAGvB;;;;;;;;GAQG;AACH,MAAa,oBAAoB;CAoBhC;AApBD,oDAoBC;AAVG;IATC,IAAA,qBAAW,EAAC;QACT,OAAO,EAAE,gDAAuB,CAAC,GAAG;QACpC,OAAO,EAAE,gDAAuB,CAAC,GAAG;QACpC,WAAW,EAAE,gBAAgB;KAChC,CAAC;IACD,IAAA,wBAAI,EAAC,GAAG,EAAE,CAAC,MAAM,CAAC;IAClB,IAAA,uBAAK,GAAE;IACP,IAAA,qBAAG,EAAC,gDAAuB,CAAC,GAAG,CAAC;IAChC,IAAA,qBAAG,EAAC,gDAAuB,CAAC,GAAG,CAAC;;oDACjB;AAShB;IAPC,IAAA,6BAAmB,EAAC;QACjB,WAAW,EAAE,0FAA0F;QACvG,SAAS,EAAE,6CAAoB,CAAC,2BAA2B;KAC9D,CAAC;IACD,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,6CAAoB,CAAC,2BAA2B,CAAC;IAC3D,IAAA,4BAAU,GAAE;;qDACI"}

package/dist/esm/modules/role/data/roles.data.js

@@ -303,7 +303,7 @@ export const ROLES_DATA = [
     },
     {
         name: Roles.RESPONDER,
-        description: 'Responder: Respond to Incidents',
+        description: 'Responder: Respond to Incidents, raise support tickets',
         permissions: [
             //Organization
             PermissionActions.READ_ORGANIZATION,
@@ -324,12 +324,31 @@ export const ROLES_DATA = [
             //Incident Category Type
             PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             //Response Unit
-            PermissionActions.READ_RESPONSE_UNIT
+            PermissionActions.READ_RESPONSE_UNIT,
+            //Support - the CUSTOMER surface only.
+            //
+            //These five are what the gateway's customer support controller
+            //guards, and nothing more: raise a ticket, read your own, reply to
+            //it, close it, reopen it. CREATE_SUPPORT_TICKET also covers rating
+            //and the customer's own feedback thread.
+            //
+            //They are NOT an agent grant. The same permission names appear on
+            //the admin controller, but clarion-support scopes a caller whose
+            //context says isMobileUser to their own records and never shows
+            //them an internal note - see TenantContextService.getEffectiveScope
+            //and mayReadInternalNotes. Deliberately absent: NOTE (internal
+            //notes), ASSIGN, CHANGE_STATUS and CHANGE_PRIORITY, which the
+            //service refuses to a non-staff caller anyway.
+            PermissionActions.CREATE_SUPPORT_TICKET,
+            PermissionActions.READ_SUPPORT_TICKET,
+            PermissionActions.REPLY_SUPPORT_TICKET,
+            PermissionActions.CLOSE_SUPPORT_TICKET,
+            PermissionActions.REOPEN_SUPPORT_TICKET
         ]
     },
     {
         name: Roles.MOBILE_USER,
-        description: 'Mobile User: Create Incidents',
+        description: 'Mobile User: Create Incidents, raise support tickets',
         permissions: [
             //Organization
             PermissionActions.READ_ORGANIZATION,
@@ -348,7 +367,26 @@ export const ROLES_DATA = [
             //Incident Category Type
             PermissionActions.READ_INCIDENT_CATEGORY_TYPE,
             //Response Unit
-            PermissionActions.READ_RESPONSE_UNIT
+            PermissionActions.READ_RESPONSE_UNIT,
+            //Support - the CUSTOMER surface only.
+            //
+            //These five are what the gateway's customer support controller
+            //guards, and nothing more: raise a ticket, read your own, reply to
+            //it, close it, reopen it. CREATE_SUPPORT_TICKET also covers rating
+            //and the customer's own feedback thread.
+            //
+            //They are NOT an agent grant. The same permission names appear on
+            //the admin controller, but clarion-support scopes a caller whose
+            //context says isMobileUser to their own records and never shows
+            //them an internal note - see TenantContextService.getEffectiveScope
+            //and mayReadInternalNotes. Deliberately absent: NOTE (internal
+            //notes), ASSIGN, CHANGE_STATUS and CHANGE_PRIORITY, which the
+            //service refuses to a non-staff caller anyway.
+            PermissionActions.CREATE_SUPPORT_TICKET,
+            PermissionActions.READ_SUPPORT_TICKET,
+            PermissionActions.REPLY_SUPPORT_TICKET,
+            PermissionActions.CLOSE_SUPPORT_TICKET,
+            PermissionActions.REOPEN_SUPPORT_TICKET
         ]
     }
 ];

package/dist/esm/modules/role/data/roles.data.js.map

@@ -1 +1 @@
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package/dist/esm/modules/support/dtos/support-ticket-actions.dto.js

@@ -9,8 +9,8 @@ var __metadata = (this && this.__metadata) || function (k, v) {
 };
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
 import { Type } from 'class-transformer';
-import { ArrayMaxSize, IsArray, IsEnum, IsInt, IsOptional, IsPositive, IsString, IsUUID, MaxLength, } from 'class-validator';
-import { SUPPORT_FIELD_LIMITS } from '../constants/support-defaults.const';
+import { ArrayMaxSize, IsArray, IsEnum, IsInt, IsOptional, IsPositive, IsString, IsUUID, Max, MaxLength, Min, } from 'class-validator';
+import { SUPPORT_FEEDBACK_RATING, SUPPORT_FIELD_LIMITS } from '../constants/support-defaults.const';
 import { SupportTicketPriority } from '../enums/support-ticket-priority.enum';
 import { SupportTicketStatus } from '../enums/support-ticket-status.enum';
 /**
@@ -177,4 +177,37 @@ __decorate([
     IsOptional(),
     __metadata("design:type", String)
 ], AttachSupportDocumentsDto.prototype, "messageId", void 0);
+/**
+ * Rate the support you received on a ticket.
+ *
+ * Stored as a SUPPORT_RATING piece of customer feedback linked back to the
+ * ticket, rather than as a column on the ticket itself. Satisfaction is
+ * feedback, and feedback is its own domain that stays inside Clarion whatever
+ * helpdesk is configured - a rating written onto the ticket would be mirrored
+ * to a third party along with it.
+ */
+export class RateSupportTicketDto {
+}
+__decorate([
+    ApiProperty({
+        minimum: SUPPORT_FEEDBACK_RATING.MIN,
+        maximum: SUPPORT_FEEDBACK_RATING.MAX,
+        description: 'Stars, 1 to 5.',
+    }),
+    Type(() => Number),
+    IsInt(),
+    Min(SUPPORT_FEEDBACK_RATING.MIN),
+    Max(SUPPORT_FEEDBACK_RATING.MAX),
+    __metadata("design:type", Number)
+], RateSupportTicketDto.prototype, "rating", void 0);
+__decorate([
+    ApiPropertyOptional({
+        description: 'What the customer wants to say about it. Optional - a star on its own is a valid answer.',
+        maxLength: SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH,
+    }),
+    IsString(),
+    MaxLength(SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH),
+    IsOptional(),
+    __metadata("design:type", String)
+], RateSupportTicketDto.prototype, "comment", void 0);
 //# sourceMappingURL=support-ticket-actions.dto.js.map

package/dist/esm/modules/support/dtos/support-ticket-actions.dto.js.map

@@ -1 +1 @@
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package/dist/types/modules/support/dtos/support-ticket-actions.dto.d.ts

@@ -59,3 +59,16 @@ export declare class AttachSupportDocumentsDto {
     documentIds: number[];
     messageId?: string;
 }
+/**
+ * Rate the support you received on a ticket.
+ *
+ * Stored as a SUPPORT_RATING piece of customer feedback linked back to the
+ * ticket, rather than as a column on the ticket itself. Satisfaction is
+ * feedback, and feedback is its own domain that stays inside Clarion whatever
+ * helpdesk is configured - a rating written onto the ticket would be mirrored
+ * to a third party along with it.
+ */
+export declare class RateSupportTicketDto {
+    rating: number;
+    comment?: string;
+}

package/dist/types/modules/support/interfaces/support-reports.d.ts

@@ -120,3 +120,43 @@ export interface SupportReportQuery {
     /** Bucket size for the trend series. */
     granularity?: 'DAY' | 'WEEK' | 'MONTH';
 }
+/**
+ * One agent's row in the team performance report.
+ *
+ * Deliberately separate from `SupportAgentDashboardMetrics`, which answers "how
+ * is MY day going" for one agent looking at their own queue. This answers "how
+ * is the TEAM doing", is read by a supervisor, and is therefore a leaderboard
+ * of settled work over a window rather than a live snapshot.
+ *
+ * `satisfactionAverage` is the mean of the star ratings customers left on this
+ * agent's tickets. It is null, not zero, when nobody rated any of them: an
+ * unrated agent is not a badly rated one, and a zero would sort them to the
+ * bottom of a table that decides who gets coached.
+ */
+export interface SupportAgentPerformanceRow {
+    agentUserId: number;
+    /** Resolved from clarion-authentication where available. */
+    agentName?: string | null;
+    /** Tickets ASSIGNED to this agent that were created in the window. */
+    ticketsHandled: number;
+    ticketsResolved: number;
+    ticketsClosed: number;
+    /** Still live and assigned to them right now, whenever the window started. */
+    ticketsOpen: number;
+    averageFirstResponseMinutes?: number | null;
+    averageResolutionMinutes?: number | null;
+    /** Percentage of settled first-response clocks that were met. */
+    firstResponseComplianceRate: number;
+    /** Percentage of settled resolution clocks that were met. */
+    resolutionComplianceRate: number;
+    slaBreachCount: number;
+    reopenedCount: number;
+    satisfactionAverage?: number | null;
+    satisfactionCount: number;
+}
+/** The team performance report. */
+export interface SupportAgentPerformanceReport {
+    from: string;
+    to: string;
+    agents: SupportAgentPerformanceRow[];
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "grm-shared-library",
-  "version": "1.1.203",
+  "version": "1.1.205",
   "main": "dist/cjs/index.js",
   "module": "dist/esm/index.js",
   "types": "dist/types/index.d.ts",