grm-shared-library 1.1.202 → 1.1.204

package/dist/cjs/modules/support/dtos/support-configuration.dto.js

@@ -0,0 +1,732 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.UpdateSupportRoutingRuleDto = exports.CreateSupportRoutingRuleDto = exports.UpdateSupportSlaPolicyDto = exports.CreateSupportSlaPolicyDto = exports.SupportBusinessCalendarDto = exports.SupportSlaPolicyTargetDto = exports.UpsertSupportTeamMemberDto = exports.UpdateSupportTeamDto = exports.CreateSupportTeamDto = exports.UpdateSupportQueueDto = exports.CreateSupportQueueDto = exports.UpdateSupportCategoryDto = exports.CreateSupportCategoryDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const country_code_enum_1 = require("../../country/enums/country-code.enum");
+const incident_app_id_enum_1 = require("../../incident/enums/incident-app-id.enum");
+const support_related_entity_type_enum_1 = require("../enums/support-related-entity-type.enum");
+const support_routing_enum_1 = require("../enums/support-routing.enum");
+const support_sla_enum_1 = require("../enums/support-sla.enum");
+const support_ticket_channel_enum_1 = require("../enums/support-ticket-channel.enum");
+const support_ticket_priority_enum_1 = require("../enums/support-ticket-priority.enum");
+/** Stable machine keys: upper snake case, so a code never contains a space or a slash. */
+const CODE_PATTERN = /^[A-Z][A-Z0-9_]{1,49}$/;
+class CreateSupportCategoryDto {
+}
+exports.CreateSupportCategoryDto = CreateSupportCategoryDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Billing' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'BILLING', description: 'Stable key. Unique per organization.' }),
+    (0, class_validator_1.Matches)(CODE_PATTERN, { message: 'code must be upper snake case, e.g. BILLING' }),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "code", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ maxLength: 500 }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Parent category. At most one level of nesting.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "parentId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "defaultPriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "defaultQueueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_related_entity_type_enum_1.SupportRelatedEntityType }),
+    (0, class_validator_1.IsEnum)(support_related_entity_type_enum_1.SupportRelatedEntityType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportCategoryDto.prototype, "expectedRelatedEntityType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ default: 100 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportCategoryDto.prototype, "displayOrder", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only. Omit for a platform-wide category.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportCategoryDto.prototype, "organizationId", void 0);
+class UpdateSupportCategoryDto {
+}
+exports.UpdateSupportCategoryDto = UpdateSupportCategoryDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "parentId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "defaultPriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "defaultQueueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_related_entity_type_enum_1.SupportRelatedEntityType }),
+    (0, class_validator_1.IsEnum)(support_related_entity_type_enum_1.SupportRelatedEntityType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportCategoryDto.prototype, "expectedRelatedEntityType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], UpdateSupportCategoryDto.prototype, "displayOrder", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportCategoryDto.prototype, "active", void 0);
+class CreateSupportQueueDto {
+}
+exports.CreateSupportQueueDto = CreateSupportQueueDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Kenya Billing Support' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'KE_BILLING' }),
+    (0, class_validator_1.Matches)(CODE_PATTERN, { message: 'code must be upper snake case, e.g. KE_BILLING' }),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "code", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'The team that works this queue.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "teamId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        enum: country_code_enum_1.CountryCode,
+        description: 'Narrows the queue to one country. A KE queue never receives a UG ticket.',
+    }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "countryCode", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportQueueDto.prototype, "controlCentreId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        enum: support_routing_enum_1.SupportQueueAssignmentStrategy,
+        description: 'Only MANUAL is honoured today; the others are reserved.',
+    }),
+    (0, class_validator_1.IsEnum)(support_routing_enum_1.SupportQueueAssignmentStrategy),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "assignmentStrategy", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Overrides the organization SLA policy for this queue.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportQueueDto.prototype, "slaPolicyId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ default: 100 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportQueueDto.prototype, "displayOrder", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportQueueDto.prototype, "organizationId", void 0);
+class UpdateSupportQueueDto {
+}
+exports.UpdateSupportQueueDto = UpdateSupportQueueDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "teamId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "countryCode", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], UpdateSupportQueueDto.prototype, "controlCentreId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_routing_enum_1.SupportQueueAssignmentStrategy }),
+    (0, class_validator_1.IsEnum)(support_routing_enum_1.SupportQueueAssignmentStrategy),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "assignmentStrategy", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportQueueDto.prototype, "slaPolicyId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], UpdateSupportQueueDto.prototype, "displayOrder", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportQueueDto.prototype, "active", void 0);
+class CreateSupportTeamDto {
+}
+exports.CreateSupportTeamDto = CreateSupportTeamDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Tier 1 Support' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    __metadata("design:type", String)
+], CreateSupportTeamDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'TIER_1' }),
+    (0, class_validator_1.Matches)(CODE_PATTERN),
+    __metadata("design:type", String)
+], CreateSupportTeamDto.prototype, "code", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportTeamDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        type: [Number],
+        description: 'Users who receive this team\'s SLA escalations.',
+    }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(20),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)({ each: true }),
+    (0, class_validator_1.IsPositive)({ each: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Array)
+], CreateSupportTeamDto.prototype, "supervisorUserIds", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportTeamDto.prototype, "organizationId", void 0);
+class UpdateSupportTeamDto {
+}
+exports.UpdateSupportTeamDto = UpdateSupportTeamDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportTeamDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportTeamDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ type: [Number] }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(20),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)({ each: true }),
+    (0, class_validator_1.IsPositive)({ each: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Array)
+], UpdateSupportTeamDto.prototype, "supervisorUserIds", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportTeamDto.prototype, "active", void 0);
+class UpsertSupportTeamMemberDto {
+}
+exports.UpsertSupportTeamMemberDto = UpsertSupportTeamMemberDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 900 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    __metadata("design:type", Number)
+], UpsertSupportTeamMemberDto.prototype, "userId", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_routing_enum_1.SupportTeamMemberRole }),
+    (0, class_validator_1.IsEnum)(support_routing_enum_1.SupportTeamMemberRole),
+    __metadata("design:type", String)
+], UpsertSupportTeamMemberDto.prototype, "role", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'An agent off rota keeps their membership and stops being assigned work.',
+        default: true,
+    }),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpsertSupportTeamMemberDto.prototype, "active", void 0);
+/** One priority row of an SLA policy. */
+class SupportSlaPolicyTargetDto {
+}
+exports.SupportSlaPolicyTargetDto = SupportSlaPolicyTargetDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    __metadata("design:type", String)
+], SupportSlaPolicyTargetDto.prototype, "priority", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ minimum: 1, maximum: 100000, description: 'Minutes allowed for the first reply.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    (0, class_validator_1.Max)(100000),
+    __metadata("design:type", Number)
+], SupportSlaPolicyTargetDto.prototype, "firstResponseMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ minimum: 1, maximum: 1000000, description: 'Minutes allowed to reach RESOLVED.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    (0, class_validator_1.Max)(1000000),
+    __metadata("design:type", Number)
+], SupportSlaPolicyTargetDto.prototype, "resolutionMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        enum: support_sla_enum_1.SupportSlaClock,
+        description: 'CALENDAR runs around the clock; BUSINESS consumes only working minutes.',
+    }),
+    (0, class_validator_1.IsEnum)(support_sla_enum_1.SupportSlaClock),
+    __metadata("design:type", String)
+], SupportSlaPolicyTargetDto.prototype, "clock", void 0);
+/** A working calendar for BUSINESS-clock targets. */
+class SupportBusinessCalendarDto {
+}
+exports.SupportBusinessCalendarDto = SupportBusinessCalendarDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ type: [Number], description: 'ISO weekday numbers, Monday = 1.', example: [1, 2, 3, 4, 5] }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayNotEmpty)(),
+    (0, class_validator_1.ArrayMaxSize)(7),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)({ each: true }),
+    (0, class_validator_1.Min)(1, { each: true }),
+    (0, class_validator_1.Max)(7, { each: true }),
+    __metadata("design:type", Array)
+], SupportBusinessCalendarDto.prototype, "workingDays", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ minimum: 0, maximum: 1439, example: 480 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(1439),
+    __metadata("design:type", Number)
+], SupportBusinessCalendarDto.prototype, "startMinuteOfDay", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ minimum: 1, maximum: 1440, example: 1020 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    (0, class_validator_1.Max)(1440),
+    __metadata("design:type", Number)
+], SupportBusinessCalendarDto.prototype, "endMinuteOfDay", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'IANA zone. Resolved from the ticket country when omitted.' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(60),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportBusinessCalendarDto.prototype, "timezone", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ type: [String], description: 'Non-working dates as YYYY-MM-DD.' }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(200),
+    (0, class_validator_1.Matches)(/^\d{4}-\d{2}-\d{2}$/, { each: true }),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Array)
+], SupportBusinessCalendarDto.prototype, "holidays", void 0);
+class CreateSupportSlaPolicyDto {
+}
+exports.CreateSupportSlaPolicyDto = CreateSupportSlaPolicyDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Kenya standard' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    __metadata("design:type", String)
+], CreateSupportSlaPolicyDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportSlaPolicyDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        type: [SupportSlaPolicyTargetDto],
+        description: 'One row per priority. A priority left out falls through to the next policy for that ' +
+            'priority alone, so tightening CRITICAL does not mean restating the other four.',
+    }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayNotEmpty)(),
+    (0, class_validator_1.ArrayMaxSize)(10),
+    (0, class_validator_1.ValidateNested)({ each: true }),
+    (0, class_transformer_1.Type)(() => SupportSlaPolicyTargetDto),
+    __metadata("design:type", Array)
+], CreateSupportSlaPolicyDto.prototype, "targets", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ type: SupportBusinessCalendarDto }),
+    (0, class_validator_1.ValidateNested)(),
+    (0, class_transformer_1.Type)(() => SupportBusinessCalendarDto),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", SupportBusinessCalendarDto)
+], CreateSupportSlaPolicyDto.prototype, "businessCalendar", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Make this the organization default. Only one may be.' }),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], CreateSupportSlaPolicyDto.prototype, "isDefault", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only. Omit for the platform-wide policy.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportSlaPolicyDto.prototype, "organizationId", void 0);
+class UpdateSupportSlaPolicyDto {
+}
+exports.UpdateSupportSlaPolicyDto = UpdateSupportSlaPolicyDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportSlaPolicyDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportSlaPolicyDto.prototype, "description", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ type: [SupportSlaPolicyTargetDto] }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(10),
+    (0, class_validator_1.ValidateNested)({ each: true }),
+    (0, class_transformer_1.Type)(() => SupportSlaPolicyTargetDto),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Array)
+], UpdateSupportSlaPolicyDto.prototype, "targets", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ type: SupportBusinessCalendarDto }),
+    (0, class_validator_1.ValidateNested)(),
+    (0, class_transformer_1.Type)(() => SupportBusinessCalendarDto),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", SupportBusinessCalendarDto)
+], UpdateSupportSlaPolicyDto.prototype, "businessCalendar", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportSlaPolicyDto.prototype, "isDefault", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportSlaPolicyDto.prototype, "active", void 0);
+class CreateSupportRoutingRuleDto {
+}
+exports.CreateSupportRoutingRuleDto = CreateSupportRoutingRuleDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Billing questions to the billing queue' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_routing_enum_1.SupportRoutingMatchType }),
+    (0, class_validator_1.IsEnum)(support_routing_enum_1.SupportRoutingMatchType),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchCategoryId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchPriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_channel_enum_1.SupportTicketChannel }),
+    (0, class_validator_1.IsEnum)(support_ticket_channel_enum_1.SupportTicketChannel),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchChannel", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchCountryCode", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportRoutingRuleDto.prototype, "matchControlCentreId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: incident_app_id_enum_1.IncidentAppId }),
+    (0, class_validator_1.IsEnum)(incident_app_id_enum_1.IncidentAppId),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchAppId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_related_entity_type_enum_1.SupportRelatedEntityType }),
+    (0, class_validator_1.IsEnum)(support_related_entity_type_enum_1.SupportRelatedEntityType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "matchRelatedEntityType", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ description: 'Where a matching ticket goes.' }),
+    (0, class_validator_1.IsUUID)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "targetQueueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        enum: support_ticket_priority_enum_1.SupportTicketPriority,
+        description: 'Raises the priority when it matches. A rule never lowers one.',
+    }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CreateSupportRoutingRuleDto.prototype, "forcePriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ default: 100, description: 'Lower runs first. First match wins.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportRoutingRuleDto.prototype, "priority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], CreateSupportRoutingRuleDto.prototype, "organizationId", void 0);
+class UpdateSupportRoutingRuleDto {
+}
+exports.UpdateSupportRoutingRuleDto = UpdateSupportRoutingRuleDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(100),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "name", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_routing_enum_1.SupportRoutingMatchType }),
+    (0, class_validator_1.IsEnum)(support_routing_enum_1.SupportRoutingMatchType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchCategoryId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchPriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_channel_enum_1.SupportTicketChannel }),
+    (0, class_validator_1.IsEnum)(support_ticket_channel_enum_1.SupportTicketChannel),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchChannel", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchCountryCode", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], UpdateSupportRoutingRuleDto.prototype, "matchControlCentreId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: incident_app_id_enum_1.IncidentAppId }),
+    (0, class_validator_1.IsEnum)(incident_app_id_enum_1.IncidentAppId),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchAppId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_related_entity_type_enum_1.SupportRelatedEntityType }),
+    (0, class_validator_1.IsEnum)(support_related_entity_type_enum_1.SupportRelatedEntityType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "matchRelatedEntityType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "targetQueueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportRoutingRuleDto.prototype, "forcePriority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    (0, class_validator_1.Max)(10000),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], UpdateSupportRoutingRuleDto.prototype, "priority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], UpdateSupportRoutingRuleDto.prototype, "active", void 0);
+//# sourceMappingURL=support-configuration.dto.js.map