flowgrid-sdk 1.4.1 → 1.5.0

package/dist/lib/features/enterprise/support.js

@@ -1,3 +1,4 @@
+"use strict";
 /**
  * @fileoverview Enterprise - Customer Support & Experience Analytics
  * @module features/enterprise/support
@@ -39,14 +40,20 @@
  * });
  * ```
  */
-import { FlowGridTransport } from "../../client/transport";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportAnalytics = void 0;
+exports.calculateFCRRate = calculateFCRRate;
+exports.calculateAvgResponseTime = calculateAvgResponseTime;
+exports.classifyCSAT = classifyCSAT;
+exports.formatDuration = formatDuration;
+const transport_1 = require("../../client/transport");
 // ============================================================================
 // HELPER FUNCTIONS
 // ============================================================================
 /**
  * Calculate first contact resolution rate.
  */
-export function calculateFCRRate(resolvedFirstContact, totalResolved) {
+function calculateFCRRate(resolvedFirstContact, totalResolved) {
     if (totalResolved === 0)
         return 0;
     return Math.round((resolvedFirstContact / totalResolved) * 10000) / 100;
@@ -54,7 +61,7 @@ export function calculateFCRRate(resolvedFirstContact, totalResolved) {
 /**
  * Calculate average response time.
  */
-export function calculateAvgResponseTime(responseTimes) {
+function calculateAvgResponseTime(responseTimes) {
     if (responseTimes.length === 0)
         return 0;
     const sum = responseTimes.reduce((a, b) => a + b, 0);
@@ -63,7 +70,7 @@ export function calculateAvgResponseTime(responseTimes) {
 /**
  * Classify CSAT score.
  */
-export function classifyCSAT(score) {
+function classifyCSAT(score) {
     if (score < 2)
         return 'poor';
     if (score < 3)
@@ -75,7 +82,7 @@ export function classifyCSAT(score) {
 /**
  * Format duration in human-readable format.
  */
-export function formatDuration(ms) {
+function formatDuration(ms) {
     if (ms < 60000)
         return `${Math.round(ms / 1000)}s`;
     if (ms < 3600000)
@@ -90,7 +97,7 @@ export function formatDuration(ms) {
 /**
  * Customer support and experience analytics class.
  */
-export class SupportAnalytics extends FlowGridTransport {
+class SupportAnalytics extends transport_1.FlowGridTransport {
     /**
      * Track new support ticket.
      */
@@ -159,4 +166,5 @@ export class SupportAnalytics extends FlowGridTransport {
         });
     }
 }
+exports.SupportAnalytics = SupportAnalytics;
 //# sourceMappingURL=support.js.map

package/dist/lib/features/enterprise/support.js.map

@@ -1 +1 @@
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