featurebase-node 0.15.1 → 0.15.3

package/resources/workload.d.mts

@@ -0,0 +1,103 @@
+import { APIResource } from "../core/resource.mjs";
+import * as AdminsAPI from "./organization/admins.mjs";
+import { APIPromise } from "../core/api-promise.mjs";
+import { RequestOptions } from "../internal/request-options.mjs";
+/**
+ * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+ */
+export declare class Workload extends APIResource {
+    /**
+     * Returns live workspace, team, and admin workload. Admin rows use cursor
+     * pagination. teamId and adminId filter admin and team rows. The summary stays
+     * workspace-wide. The snapshot is cached for five seconds.
+     */
+    list(params?: WorkloadListParams | null | undefined, options?: RequestOptions): APIPromise<WorkloadListResponse>;
+}
+export interface WorkloadListResponse {
+    admins: WorkloadListResponse.Admins;
+    generatedAt: string;
+    object: 'workload';
+    summary: WorkloadListResponse.Summary;
+    teams: Array<WorkloadListResponse.Team>;
+}
+export declare namespace WorkloadListResponse {
+    interface Admins {
+        data: Array<Admins.Data>;
+        nextCursor: string | null;
+        object: 'list';
+    }
+    namespace Admins {
+        interface Data {
+            adminId: string;
+            assignmentLimit: AdminsAPI.AssignmentLimit;
+            atCapacity: boolean;
+            availability: AdminsAPI.AdminAvailability;
+            idleCount: number;
+            inboxes: Array<Data.Inbox>;
+            object: 'workload_admin';
+            openCount: number;
+            snoozedCount: number;
+            waitingCount: number;
+        }
+        namespace Data {
+            interface Inbox {
+                assignmentLimit: number | null;
+                atCapacity: boolean;
+                idleCount: number;
+                openCount: number;
+                snoozedCount: number;
+                teamId: string;
+                waitingCount: number;
+            }
+        }
+    }
+    interface Summary {
+        avgWaitMs: number | null;
+        awayReasonBreakdown: Array<Summary.AwayReasonBreakdown>;
+        closedToday: number;
+        idleConversations: number;
+        idleThresholdMinutes: number;
+        longestWaitingMs: number | null;
+        openConversations: number;
+        snoozedConversations: number;
+        unassignedConversations: number;
+        waitingConversations: number;
+        waitingFirstReplyConversations: number;
+    }
+    namespace Summary {
+        interface AwayReasonBreakdown {
+            count: number;
+            reason: string;
+        }
+    }
+    interface Team {
+        assignedCount: number;
+        assignmentLimit: number | null;
+        atCapacityCount: number;
+        avgWaitMs: number | null;
+        awayCount: number;
+        closedToday: number;
+        idleCount: number;
+        longestWaitingMs: number | null;
+        memberCount: number;
+        name: string;
+        object: 'workload_team';
+        openCount: number;
+        queuedCount: number;
+        snoozedCount: number;
+        teamId: string;
+        waitingCount: number;
+        waitingFirstReplyCount: number;
+    }
+}
+export interface WorkloadListParams {
+    /**
+     * API version for this request. Defaults to your organization's configured API
+     * version if not specified.
+     */
+    'Featurebase-Version'?: '2026-08-19.orbit' | '2026-01-01.nova' | '2025-12-12.clover';
+}
+export declare namespace Workload {
+    export { type WorkloadListResponse as WorkloadListResponse, type WorkloadListParams as WorkloadListParams };
+}
+//# sourceMappingURL=workload.d.mts.map

package/resources/workload.d.mts.map

@@ -0,0 +1 @@
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package/resources/workload.d.ts

@@ -0,0 +1,103 @@
+import { APIResource } from "../core/resource.js";
+import * as AdminsAPI from "./organization/admins.js";
+import { APIPromise } from "../core/api-promise.js";
+import { RequestOptions } from "../internal/request-options.js";
+/**
+ * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+ */
+export declare class Workload extends APIResource {
+    /**
+     * Returns live workspace, team, and admin workload. Admin rows use cursor
+     * pagination. teamId and adminId filter admin and team rows. The summary stays
+     * workspace-wide. The snapshot is cached for five seconds.
+     */
+    list(params?: WorkloadListParams | null | undefined, options?: RequestOptions): APIPromise<WorkloadListResponse>;
+}
+export interface WorkloadListResponse {
+    admins: WorkloadListResponse.Admins;
+    generatedAt: string;
+    object: 'workload';
+    summary: WorkloadListResponse.Summary;
+    teams: Array<WorkloadListResponse.Team>;
+}
+export declare namespace WorkloadListResponse {
+    interface Admins {
+        data: Array<Admins.Data>;
+        nextCursor: string | null;
+        object: 'list';
+    }
+    namespace Admins {
+        interface Data {
+            adminId: string;
+            assignmentLimit: AdminsAPI.AssignmentLimit;
+            atCapacity: boolean;
+            availability: AdminsAPI.AdminAvailability;
+            idleCount: number;
+            inboxes: Array<Data.Inbox>;
+            object: 'workload_admin';
+            openCount: number;
+            snoozedCount: number;
+            waitingCount: number;
+        }
+        namespace Data {
+            interface Inbox {
+                assignmentLimit: number | null;
+                atCapacity: boolean;
+                idleCount: number;
+                openCount: number;
+                snoozedCount: number;
+                teamId: string;
+                waitingCount: number;
+            }
+        }
+    }
+    interface Summary {
+        avgWaitMs: number | null;
+        awayReasonBreakdown: Array<Summary.AwayReasonBreakdown>;
+        closedToday: number;
+        idleConversations: number;
+        idleThresholdMinutes: number;
+        longestWaitingMs: number | null;
+        openConversations: number;
+        snoozedConversations: number;
+        unassignedConversations: number;
+        waitingConversations: number;
+        waitingFirstReplyConversations: number;
+    }
+    namespace Summary {
+        interface AwayReasonBreakdown {
+            count: number;
+            reason: string;
+        }
+    }
+    interface Team {
+        assignedCount: number;
+        assignmentLimit: number | null;
+        atCapacityCount: number;
+        avgWaitMs: number | null;
+        awayCount: number;
+        closedToday: number;
+        idleCount: number;
+        longestWaitingMs: number | null;
+        memberCount: number;
+        name: string;
+        object: 'workload_team';
+        openCount: number;
+        queuedCount: number;
+        snoozedCount: number;
+        teamId: string;
+        waitingCount: number;
+        waitingFirstReplyCount: number;
+    }
+}
+export interface WorkloadListParams {
+    /**
+     * API version for this request. Defaults to your organization's configured API
+     * version if not specified.
+     */
+    'Featurebase-Version'?: '2026-08-19.orbit' | '2026-01-01.nova' | '2025-12-12.clover';
+}
+export declare namespace Workload {
+    export { type WorkloadListResponse as WorkloadListResponse, type WorkloadListParams as WorkloadListParams };
+}
+//# sourceMappingURL=workload.d.ts.map

package/resources/workload.d.ts.map

@@ -0,0 +1 @@
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package/resources/workload.js

@@ -0,0 +1,32 @@
+"use strict";
+// File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Workload = void 0;
+const resource_1 = require("../core/resource.js");
+const headers_1 = require("../internal/headers.js");
+/**
+ * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+ */
+class Workload extends resource_1.APIResource {
+    /**
+     * Returns live workspace, team, and admin workload. Admin rows use cursor
+     * pagination. teamId and adminId filter admin and team rows. The summary stays
+     * workspace-wide. The snapshot is cached for five seconds.
+     */
+    list(params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.get('/v2/workload', {
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                {
+                    ...(featurebaseVersion?.toString() != null ?
+                        { 'Featurebase-Version': featurebaseVersion?.toString() }
+                        : undefined),
+                },
+                options?.headers,
+            ]),
+        });
+    }
+}
+exports.Workload = Workload;
+//# sourceMappingURL=workload.js.map

package/resources/workload.js.map

@@ -0,0 +1 @@
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package/resources/workload.mjs

@@ -0,0 +1,28 @@
+// File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
+import { APIResource } from "../core/resource.mjs";
+import { buildHeaders } from "../internal/headers.mjs";
+/**
+ * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+ */
+export class Workload extends APIResource {
+    /**
+     * Returns live workspace, team, and admin workload. Admin rows use cursor
+     * pagination. teamId and adminId filter admin and team rows. The summary stays
+     * workspace-wide. The snapshot is cached for five seconds.
+     */
+    list(params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.get('/v2/workload', {
+            ...options,
+            headers: buildHeaders([
+                {
+                    ...(featurebaseVersion?.toString() != null ?
+                        { 'Featurebase-Version': featurebaseVersion?.toString() }
+                        : undefined),
+                },
+                options?.headers,
+            ]),
+        });
+    }
+}
+//# sourceMappingURL=workload.mjs.map

package/resources/workload.mjs.map

@@ -0,0 +1 @@
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package/src/client.ts

@@ -31,6 +31,11 @@ import {
   AuditLogListResponsesCursorPage,
   AuditLogs,
 } from './resources/audit-logs';
+import {
+  AwayReasonRetrieveAwayReasonsParams,
+  AwayReasonRetrieveAwayReasonsResponse,
+  AwayReasons,
+} from './resources/away-reasons';
 import {
   ConversationAttribute,
   ConversationAttributeListParams,
@@ -45,6 +50,8 @@ import {
   ReportDataset,
   ReportDrillInParams,
   ReportDrillInResponse,
+  ReportFilterCapabilitiesParams,
+  ReportFilterCapabilitiesResponse,
   ReportFilterExpression,
   ReportFilterRule,
   ReportGroupedDatum,
@@ -83,6 +90,7 @@ import {
   Webhooks,
   WebhooksCursorPage,
 } from './resources/webhooks';
+import { Workload, WorkloadListParams, WorkloadListResponse } from './resources/workload';
 import {
   Changelog,
   ChangelogCreateParams,
@@ -91,6 +99,7 @@ import {
   ChangelogListParams,
   ChangelogPublishParams,
   ChangelogRetrieveParams,
+  ChangelogRetrieveResponse,
   ChangelogUnpublishParams,
   ChangelogUpdateParams,
   Changelogs,
@@ -102,6 +111,7 @@ import { HelpCenter } from './resources/help-center/help-center';
 import { Organization } from './resources/organization/organization';
 import { Support } from './resources/support/support';
 import {
+  KnowledgeMatchCandidate,
   KnowledgeSearch,
   Oracle,
   TrainingData,
@@ -883,6 +893,14 @@ export class Featurebase {
    * Training data teaches the AI agent about your product beyond your public Help Center: training files (documents, policies, internal notes) and Q&A entries (question variants with the exact answer to give). Use these endpoints to keep that knowledge in sync from your own systems — for example, pushing resolved support conversations, internal runbooks, or SOP documents automatically.
    */
   trainingData: API.TrainingData = new API.TrainingData(this);
+  /**
+   * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+   */
+  workload: API.Workload = new API.Workload(this);
+  /**
+   * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+   */
+  awayReasons: API.AwayReasons = new API.AwayReasons(this);
 }
 
 Featurebase.Support = Support;
@@ -897,6 +915,8 @@ Featurebase.ConversationAttributes = ConversationAttributes;
 Featurebase.AuditLogs = AuditLogs;
 Featurebase.Reports = Reports;
 Featurebase.TrainingData = TrainingData;
+Featurebase.Workload = Workload;
+Featurebase.AwayReasons = AwayReasons;
 
 export declare namespace Featurebase {
   export type RequestOptions = Opts.RequestOptions;
@@ -918,6 +938,7 @@ export declare namespace Featurebase {
     Changelogs as Changelogs,
     type Changelog as Changelog,
     type PublishUnpublishSuccess as PublishUnpublishSuccess,
+    type ChangelogRetrieveResponse as ChangelogRetrieveResponse,
     type ChangelogDeleteResponse as ChangelogDeleteResponse,
     type ChangelogsCursorPage as ChangelogsCursorPage,
     type ChangelogCreateParams as ChangelogCreateParams,
@@ -989,10 +1010,12 @@ export declare namespace Featurebase {
     type ReportSegmentDatum as ReportSegmentDatum,
     type ReportTimeSeriesDatum as ReportTimeSeriesDatum,
     type ReportDrillInResponse as ReportDrillInResponse,
+    type ReportFilterCapabilitiesResponse as ReportFilterCapabilitiesResponse,
     type ReportListDatasetsResponse as ReportListDatasetsResponse,
     type ReportLookupFilterValuesResponse as ReportLookupFilterValuesResponse,
     type ReportQueryResponse as ReportQueryResponse,
     type ReportDrillInParams as ReportDrillInParams,
+    type ReportFilterCapabilitiesParams as ReportFilterCapabilitiesParams,
     type ReportListDatasetsParams as ReportListDatasetsParams,
     type ReportLookupFilterValuesParams as ReportLookupFilterValuesParams,
     type ReportQueryParams as ReportQueryParams,
@@ -1000,9 +1023,22 @@ export declare namespace Featurebase {
 
   export {
     TrainingData as TrainingData,
+    type KnowledgeMatchCandidate as KnowledgeMatchCandidate,
     type KnowledgeSearch as KnowledgeSearch,
     type Oracle as Oracle,
     type TrainingDataOracleParams as TrainingDataOracleParams,
     type TrainingDataSearchParams as TrainingDataSearchParams,
   };
+
+  export {
+    Workload as Workload,
+    type WorkloadListResponse as WorkloadListResponse,
+    type WorkloadListParams as WorkloadListParams,
+  };
+
+  export {
+    AwayReasons as AwayReasons,
+    type AwayReasonRetrieveAwayReasonsResponse as AwayReasonRetrieveAwayReasonsResponse,
+    type AwayReasonRetrieveAwayReasonsParams as AwayReasonRetrieveAwayReasonsParams,
+  };
 }

package/src/resources/away-reasons.ts

@@ -0,0 +1,68 @@
+// File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
+
+import { APIResource } from '../core/resource';
+import { APIPromise } from '../core/api-promise';
+import { buildHeaders } from '../internal/headers';
+import { RequestOptions } from '../internal/request-options';
+
+/**
+ * Live conversation workload, teammate availability, capacity limits, and managed away reasons for large support teams.
+ */
+export class AwayReasons extends APIResource {
+  /**
+   * Returns active managed away reasons. Set includeArchived=true to include
+   * historical reasons.
+   */
+  retrieveAwayReasons(
+    params: AwayReasonRetrieveAwayReasonsParams | null | undefined = {},
+    options?: RequestOptions,
+  ): APIPromise<AwayReasonRetrieveAwayReasonsResponse> {
+    const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+    return this._client.get('/v2/away-reasons', {
+      ...options,
+      headers: buildHeaders([
+        {
+          ...(featurebaseVersion?.toString() != null ?
+            { 'Featurebase-Version': featurebaseVersion?.toString() }
+          : undefined),
+        },
+        options?.headers,
+      ]),
+    });
+  }
+}
+
+export interface AwayReasonRetrieveAwayReasonsResponse {
+  data: Array<AwayReasonRetrieveAwayReasonsResponse.Data>;
+
+  nextCursor: null;
+
+  object: 'list';
+}
+
+export namespace AwayReasonRetrieveAwayReasonsResponse {
+  export interface Data {
+    id: string;
+
+    archived: boolean;
+
+    label: string;
+
+    object: 'away_reason';
+  }
+}
+
+export interface AwayReasonRetrieveAwayReasonsParams {
+  /**
+   * API version for this request. Defaults to your organization's configured API
+   * version if not specified.
+   */
+  'Featurebase-Version'?: '2026-08-19.orbit' | '2026-01-01.nova' | '2025-12-12.clover';
+}
+
+export declare namespace AwayReasons {
+  export {
+    type AwayReasonRetrieveAwayReasonsResponse as AwayReasonRetrieveAwayReasonsResponse,
+    type AwayReasonRetrieveAwayReasonsParams as AwayReasonRetrieveAwayReasonsParams,
+  };
+}