featurebase-node 0.0.2

package/resources/tickets/tickets.d.ts.map

@@ -0,0 +1 @@
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package/resources/tickets/tickets.js

@@ -0,0 +1,327 @@
+"use strict";
+// File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Tickets = void 0;
+const tslib_1 = require("../../internal/tslib.js");
+const resource_1 = require("../../core/resource.js");
+const CategoriesAPI = tslib_1.__importStar(require("./categories.js"));
+const categories_1 = require("./categories.js");
+const CustomFieldsAPI = tslib_1.__importStar(require("./custom-fields.js"));
+const custom_fields_1 = require("./custom-fields.js");
+const StatusesAPI = tslib_1.__importStar(require("./statuses.js"));
+const statuses_1 = require("./statuses.js");
+const headers_1 = require("../../internal/headers.js");
+const path_1 = require("../../internal/utils/path.js");
+/**
+ * Tickets represent support requests in your Featurebase organization. Create, update, reply to, and manage tickets via these endpoints.
+ */
+class Tickets extends resource_1.APIResource {
+    constructor() {
+        super(...arguments);
+        this.customFields = new CustomFieldsAPI.CustomFields(this._client);
+        this.categories = new CategoriesAPI.Categories(this._client);
+        this.statuses = new StatusesAPI.Statuses(this._client);
+    }
+    /**
+     * Creates a new ticket.
+     *
+     * ### Required Fields
+     *
+     * | Field              | Type   | Description                                                   |
+     * | ------------------ | ------ | ------------------------------------------------------------- |
+     * | `ticketCategoryId` | string | Ticket category ID                                            |
+     * | `title`            | string | Ticket title (min 2 characters)                               |
+     * | `author`           | object | Author/contact info (id, userId, email, name, profilePicture) |
+     *
+     * ### Optional Fields
+     *
+     * | Field                  | Type    | Description                                |
+     * | ---------------------- | ------- | ------------------------------------------ |
+     * | `content`              | string  | Ticket description (HTML)                  |
+     * | `customFields`         | object  | Custom field values                        |
+     * | `companyId`            | string  | Company to associate                       |
+     * | `linkedConversationId` | string  | Conversation to link                       |
+     * | `assigneeId`           | string  | Admin to assign                            |
+     * | `statusId`             | string  | Initial status                             |
+     * | `createdAt`            | string  | ISO 8601 timestamp for backdating          |
+     * | `skipNotifications`    | boolean | Skip sending notifications (default false) |
+     *
+     * ### File Custom Fields
+     *
+     * File-type custom fields can be provided in two ways:
+     *
+     * **Method 1: Multipart upload** — Send the request as `multipart/form-data`. Put
+     * the JSON body in a field named `data`, and attach files with field names like
+     * `customFields.<fieldId>`. For `allowMultiple` fields, send multiple files with
+     * the same field name.
+     *
+     * **Method 2: External URL** — In the JSON body, set the file custom field value
+     * to `{ "url": "https://..." }`. Optionally include `"name"` to set the filename
+     * (e.g. `{ "url": "https://...", "name": "report.pdf" }`); if omitted, the
+     * filename is extracted from the download response. For `allowMultiple` fields,
+     * use an array: `[{ "url": "..." }, ...]`. The server downloads the file (max
+     * 10MB, HTTPS only) and stores it.
+     *
+     * Both methods produce signed download URLs in the response.
+     *
+     * **Limits:** Max 10 files per request, 400MB total upload size. Executable file
+     * types (.exe, .bat, .js, .sh, etc.) are blocked.
+     *
+     * **Response format:** File custom field values in the response are JSON strings
+     * containing `{ "key": "...", "name": "...", "url": "https://signed-url..." }`.
+     * For `allowMultiple` fields, an array of these objects. The `url` is a
+     * time-limited signed download URL (expires in 1 hour).
+     *
+     * ### Response
+     *
+     * Returns the created ticket object with **201 Created** status.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.create({
+     *   author: {},
+     *   ticketCategoryId: '507f1f77bcf86cd799439011',
+     *   title: 'Cannot login to dashboard',
+     * });
+     * ```
+     */
+    create(params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.post('/v2/tickets', {
+            body,
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Retrieves a single ticket by its ticket number.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number (e.g. 42 from TK-42)
+     *
+     * ### Response
+     *
+     * Returns the ticket object, including `conversationParts` from the linked
+     * conversation (message history).
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.retrieve(1);
+     * ```
+     */
+    retrieve(id, params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.get((0, path_1.path) `/v2/tickets/${id}`, {
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Updates a ticket's properties. Only provided fields will be updated.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Request Body
+     *
+     * All fields are optional.
+     *
+     * | Field               | Type        | Description                                        |
+     * | ------------------- | ----------- | -------------------------------------------------- |
+     * | `title`             | string      | Update title                                       |
+     * | `content`           | string      | Update description (HTML)                          |
+     * | `statusId`          | string      | Set status by ID                                   |
+     * | `open`              | boolean     | Close (false) or reopen (true) the ticket          |
+     * | `assigneeId`        | string/null | Assign/unassign admin                              |
+     * | `companyId`         | string/null | Update company association                         |
+     * | `customFields`      | object      | Update custom field values                         |
+     * | `snoozedUntil`      | string/null | Snooze until ISO 8601 timestamp (null to unsnooze) |
+     * | `skipNotifications` | boolean     | Skip notifications (default false)                 |
+     *
+     * ### Closing a Ticket
+     *
+     * Set `open: false` to close the ticket. Closing a ticket will also unsnooze it.
+     * The status is not changed automatically — use `statusId` to change the status
+     * explicitly.
+     *
+     * ### File Custom Fields
+     *
+     * File-type custom fields support the same two upload methods as ticket creation:
+     * multipart upload (`customFields.<fieldId>` file parts with JSON in the `data`
+     * field) and external URLs (`{ "url": "https://..." }` with optional `"name"` in
+     * the custom field value). Same limits apply (10 files, 400MB total, executable
+     * types blocked).
+     *
+     * ### Response
+     *
+     * Returns the updated ticket object.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.update(1);
+     * ```
+     */
+    update(id, params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.patch((0, path_1.path) `/v2/tickets/${id}`, {
+            body,
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Returns a list of tickets in your organization using cursor-based pagination.
+     *
+     * ### Query Parameters
+     *
+     * | Parameter           | Type     | Description                                                      |
+     * | ------------------- | -------- | ---------------------------------------------------------------- |
+     * | `limit`             | number   | Number of tickets to return (1-100, default 10)                  |
+     * | `cursor`            | string   | Cursor from previous response for pagination                     |
+     * | `ticketCategoryIds` | string[] | Filter by ticket category IDs                                    |
+     * | `statusIds`         | string[] | Filter by status IDs                                             |
+     * | `q`                 | string   | Search query                                                     |
+     * | `assigneeId`        | string   | Filter by assignee ID                                            |
+     * | `categoryType`      | string   | Filter by category type: "customer", "tracker", or "back-office" |
+     * | `sortBy`            | string   | Sort field: "date" (default), "recent", or "ticketNumber"        |
+     * | `sortOrder`         | string   | Sort direction: "asc" or "desc" (default)                        |
+     *
+     * ### Response
+     *
+     * Returns a list object with `data` (array of ticket objects) and `nextCursor`.
+     *
+     * @example
+     * ```ts
+     * const tickets = await client.tickets.list();
+     * ```
+     */
+    list(params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...query } = params ?? {};
+        return this._client.get('/v2/tickets', {
+            query,
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Permanently deletes a ticket by its ticket number.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Response
+     *
+     * Returns a deletion confirmation:
+     *
+     * ```json
+     * {
+     *   "id": "507f1f77bcf86cd799439011",
+     *   "object": "ticket",
+     *   "deleted": true
+     * }
+     * ```
+     *
+     * ### Behavior
+     *
+     * - **Customer-facing tickets**: Deletes the ticket and its linked conversation.
+     * - **Back-office / tracker tickets**: Deletes the ticket and unlinks it from the
+     *   conversation (conversation is preserved).
+     *
+     * ### Caution
+     *
+     * This operation is **irreversible**.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.delete(1);
+     * ```
+     */
+    delete(id, params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.delete((0, path_1.path) `/v2/tickets/${id}`, {
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Adds a reply to a ticket's linked conversation. Supports both contact and admin
+     * replies.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Contact Reply
+     *
+     * | Field               | Type     | Required | Description                              |
+     * | ------------------- | -------- | -------- | ---------------------------------------- |
+     * | `type`              | string   | Yes      | Must be "contact"                        |
+     * | `contactId`         | string   | No\*     | Featurebase contact ID                   |
+     * | `contactEmail`      | string   | No\*     | Contact email                            |
+     * | `body`              | string   | Yes      | Message content (HTML)                   |
+     * | `messageType`       | string   | No       | Always "comment" for contacts            |
+     * | `attachmentUrls`    | string[] | No       | Attachment URLs (max 10)                 |
+     * | `skipNotifications` | boolean  | No       | Skip notifications (default false)       |
+     * | `createdAt`         | string   | No       | ISO 8601 timestamp to backdate the reply |
+     *
+     * \*At least one of `contactId` or `contactEmail` is required.
+     *
+     * ### Admin Reply
+     *
+     * | Field               | Type     | Required | Description                                      |
+     * | ------------------- | -------- | -------- | ------------------------------------------------ |
+     * | `type`              | string   | Yes      | Must be "admin"                                  |
+     * | `adminId`           | string   | Yes      | ID of the admin authoring the reply              |
+     * | `body`              | string   | Yes      | Message content (HTML)                           |
+     * | `messageType`       | string   | No       | "comment" (default) or "note" for internal notes |
+     * | `attachmentUrls`    | string[] | No       | Attachment URLs (max 10)                         |
+     * | `skipNotifications` | boolean  | No       | Skip notifications (default false)               |
+     * | `createdAt`         | string   | No       | ISO 8601 timestamp to backdate the reply         |
+     *
+     * ### Response
+     *
+     * Returns a reply confirmation object.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.reply(1, {
+     *   body: '<p>Thank you for your help!</p>',
+     *   type: 'contact',
+     * });
+     * ```
+     */
+    reply(id, params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.post((0, path_1.path) `/v2/tickets/${id}/reply`, {
+            body,
+            ...options,
+            headers: (0, headers_1.buildHeaders)([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+}
+exports.Tickets = Tickets;
+Tickets.CustomFields = custom_fields_1.CustomFields;
+Tickets.Categories = categories_1.Categories;
+Tickets.Statuses = statuses_1.Statuses;
+//# sourceMappingURL=tickets.js.map

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package/resources/tickets/tickets.mjs

@@ -0,0 +1,322 @@
+// File generated from our OpenAPI spec by Stainless. See CONTRIBUTING.md for details.
+import { APIResource } from "../../core/resource.mjs";
+import * as CategoriesAPI from "./categories.mjs";
+import { Categories } from "./categories.mjs";
+import * as CustomFieldsAPI from "./custom-fields.mjs";
+import { CustomFields } from "./custom-fields.mjs";
+import * as StatusesAPI from "./statuses.mjs";
+import { Statuses } from "./statuses.mjs";
+import { buildHeaders } from "../../internal/headers.mjs";
+import { path } from "../../internal/utils/path.mjs";
+/**
+ * Tickets represent support requests in your Featurebase organization. Create, update, reply to, and manage tickets via these endpoints.
+ */
+export class Tickets extends APIResource {
+    constructor() {
+        super(...arguments);
+        this.customFields = new CustomFieldsAPI.CustomFields(this._client);
+        this.categories = new CategoriesAPI.Categories(this._client);
+        this.statuses = new StatusesAPI.Statuses(this._client);
+    }
+    /**
+     * Creates a new ticket.
+     *
+     * ### Required Fields
+     *
+     * | Field              | Type   | Description                                                   |
+     * | ------------------ | ------ | ------------------------------------------------------------- |
+     * | `ticketCategoryId` | string | Ticket category ID                                            |
+     * | `title`            | string | Ticket title (min 2 characters)                               |
+     * | `author`           | object | Author/contact info (id, userId, email, name, profilePicture) |
+     *
+     * ### Optional Fields
+     *
+     * | Field                  | Type    | Description                                |
+     * | ---------------------- | ------- | ------------------------------------------ |
+     * | `content`              | string  | Ticket description (HTML)                  |
+     * | `customFields`         | object  | Custom field values                        |
+     * | `companyId`            | string  | Company to associate                       |
+     * | `linkedConversationId` | string  | Conversation to link                       |
+     * | `assigneeId`           | string  | Admin to assign                            |
+     * | `statusId`             | string  | Initial status                             |
+     * | `createdAt`            | string  | ISO 8601 timestamp for backdating          |
+     * | `skipNotifications`    | boolean | Skip sending notifications (default false) |
+     *
+     * ### File Custom Fields
+     *
+     * File-type custom fields can be provided in two ways:
+     *
+     * **Method 1: Multipart upload** — Send the request as `multipart/form-data`. Put
+     * the JSON body in a field named `data`, and attach files with field names like
+     * `customFields.<fieldId>`. For `allowMultiple` fields, send multiple files with
+     * the same field name.
+     *
+     * **Method 2: External URL** — In the JSON body, set the file custom field value
+     * to `{ "url": "https://..." }`. Optionally include `"name"` to set the filename
+     * (e.g. `{ "url": "https://...", "name": "report.pdf" }`); if omitted, the
+     * filename is extracted from the download response. For `allowMultiple` fields,
+     * use an array: `[{ "url": "..." }, ...]`. The server downloads the file (max
+     * 10MB, HTTPS only) and stores it.
+     *
+     * Both methods produce signed download URLs in the response.
+     *
+     * **Limits:** Max 10 files per request, 400MB total upload size. Executable file
+     * types (.exe, .bat, .js, .sh, etc.) are blocked.
+     *
+     * **Response format:** File custom field values in the response are JSON strings
+     * containing `{ "key": "...", "name": "...", "url": "https://signed-url..." }`.
+     * For `allowMultiple` fields, an array of these objects. The `url` is a
+     * time-limited signed download URL (expires in 1 hour).
+     *
+     * ### Response
+     *
+     * Returns the created ticket object with **201 Created** status.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.create({
+     *   author: {},
+     *   ticketCategoryId: '507f1f77bcf86cd799439011',
+     *   title: 'Cannot login to dashboard',
+     * });
+     * ```
+     */
+    create(params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.post('/v2/tickets', {
+            body,
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Retrieves a single ticket by its ticket number.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number (e.g. 42 from TK-42)
+     *
+     * ### Response
+     *
+     * Returns the ticket object, including `conversationParts` from the linked
+     * conversation (message history).
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.retrieve(1);
+     * ```
+     */
+    retrieve(id, params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.get(path `/v2/tickets/${id}`, {
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Updates a ticket's properties. Only provided fields will be updated.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Request Body
+     *
+     * All fields are optional.
+     *
+     * | Field               | Type        | Description                                        |
+     * | ------------------- | ----------- | -------------------------------------------------- |
+     * | `title`             | string      | Update title                                       |
+     * | `content`           | string      | Update description (HTML)                          |
+     * | `statusId`          | string      | Set status by ID                                   |
+     * | `open`              | boolean     | Close (false) or reopen (true) the ticket          |
+     * | `assigneeId`        | string/null | Assign/unassign admin                              |
+     * | `companyId`         | string/null | Update company association                         |
+     * | `customFields`      | object      | Update custom field values                         |
+     * | `snoozedUntil`      | string/null | Snooze until ISO 8601 timestamp (null to unsnooze) |
+     * | `skipNotifications` | boolean     | Skip notifications (default false)                 |
+     *
+     * ### Closing a Ticket
+     *
+     * Set `open: false` to close the ticket. Closing a ticket will also unsnooze it.
+     * The status is not changed automatically — use `statusId` to change the status
+     * explicitly.
+     *
+     * ### File Custom Fields
+     *
+     * File-type custom fields support the same two upload methods as ticket creation:
+     * multipart upload (`customFields.<fieldId>` file parts with JSON in the `data`
+     * field) and external URLs (`{ "url": "https://..." }` with optional `"name"` in
+     * the custom field value). Same limits apply (10 files, 400MB total, executable
+     * types blocked).
+     *
+     * ### Response
+     *
+     * Returns the updated ticket object.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.update(1);
+     * ```
+     */
+    update(id, params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.patch(path `/v2/tickets/${id}`, {
+            body,
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Returns a list of tickets in your organization using cursor-based pagination.
+     *
+     * ### Query Parameters
+     *
+     * | Parameter           | Type     | Description                                                      |
+     * | ------------------- | -------- | ---------------------------------------------------------------- |
+     * | `limit`             | number   | Number of tickets to return (1-100, default 10)                  |
+     * | `cursor`            | string   | Cursor from previous response for pagination                     |
+     * | `ticketCategoryIds` | string[] | Filter by ticket category IDs                                    |
+     * | `statusIds`         | string[] | Filter by status IDs                                             |
+     * | `q`                 | string   | Search query                                                     |
+     * | `assigneeId`        | string   | Filter by assignee ID                                            |
+     * | `categoryType`      | string   | Filter by category type: "customer", "tracker", or "back-office" |
+     * | `sortBy`            | string   | Sort field: "date" (default), "recent", or "ticketNumber"        |
+     * | `sortOrder`         | string   | Sort direction: "asc" or "desc" (default)                        |
+     *
+     * ### Response
+     *
+     * Returns a list object with `data` (array of ticket objects) and `nextCursor`.
+     *
+     * @example
+     * ```ts
+     * const tickets = await client.tickets.list();
+     * ```
+     */
+    list(params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...query } = params ?? {};
+        return this._client.get('/v2/tickets', {
+            query,
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Permanently deletes a ticket by its ticket number.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Response
+     *
+     * Returns a deletion confirmation:
+     *
+     * ```json
+     * {
+     *   "id": "507f1f77bcf86cd799439011",
+     *   "object": "ticket",
+     *   "deleted": true
+     * }
+     * ```
+     *
+     * ### Behavior
+     *
+     * - **Customer-facing tickets**: Deletes the ticket and its linked conversation.
+     * - **Back-office / tracker tickets**: Deletes the ticket and unlinks it from the
+     *   conversation (conversation is preserved).
+     *
+     * ### Caution
+     *
+     * This operation is **irreversible**.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.delete(1);
+     * ```
+     */
+    delete(id, params = {}, options) {
+        const { 'Featurebase-Version': featurebaseVersion } = params ?? {};
+        return this._client.delete(path `/v2/tickets/${id}`, {
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+    /**
+     * Adds a reply to a ticket's linked conversation. Supports both contact and admin
+     * replies.
+     *
+     * ### Path Parameters
+     *
+     * - `id` - The ticket number
+     *
+     * ### Contact Reply
+     *
+     * | Field               | Type     | Required | Description                              |
+     * | ------------------- | -------- | -------- | ---------------------------------------- |
+     * | `type`              | string   | Yes      | Must be "contact"                        |
+     * | `contactId`         | string   | No\*     | Featurebase contact ID                   |
+     * | `contactEmail`      | string   | No\*     | Contact email                            |
+     * | `body`              | string   | Yes      | Message content (HTML)                   |
+     * | `messageType`       | string   | No       | Always "comment" for contacts            |
+     * | `attachmentUrls`    | string[] | No       | Attachment URLs (max 10)                 |
+     * | `skipNotifications` | boolean  | No       | Skip notifications (default false)       |
+     * | `createdAt`         | string   | No       | ISO 8601 timestamp to backdate the reply |
+     *
+     * \*At least one of `contactId` or `contactEmail` is required.
+     *
+     * ### Admin Reply
+     *
+     * | Field               | Type     | Required | Description                                      |
+     * | ------------------- | -------- | -------- | ------------------------------------------------ |
+     * | `type`              | string   | Yes      | Must be "admin"                                  |
+     * | `adminId`           | string   | Yes      | ID of the admin authoring the reply              |
+     * | `body`              | string   | Yes      | Message content (HTML)                           |
+     * | `messageType`       | string   | No       | "comment" (default) or "note" for internal notes |
+     * | `attachmentUrls`    | string[] | No       | Attachment URLs (max 10)                         |
+     * | `skipNotifications` | boolean  | No       | Skip notifications (default false)               |
+     * | `createdAt`         | string   | No       | ISO 8601 timestamp to backdate the reply         |
+     *
+     * ### Response
+     *
+     * Returns a reply confirmation object.
+     *
+     * @example
+     * ```ts
+     * const ticket = await client.tickets.reply(1, {
+     *   body: '<p>Thank you for your help!</p>',
+     *   type: 'contact',
+     * });
+     * ```
+     */
+    reply(id, params, options) {
+        const { 'Featurebase-Version': featurebaseVersion, ...body } = params;
+        return this._client.post(path `/v2/tickets/${id}/reply`, {
+            body,
+            ...options,
+            headers: buildHeaders([
+                { ...(featurebaseVersion != null ? { 'Featurebase-Version': featurebaseVersion } : undefined) },
+                options?.headers,
+            ]),
+        });
+    }
+}
+Tickets.CustomFields = CustomFields;
+Tickets.Categories = Categories;
+Tickets.Statuses = Statuses;
+//# sourceMappingURL=tickets.mjs.map