crewly 1.20.85 → 1.20.87

package/dist/backend/backend/src/services/slack/slack-team-channel.service.d.ts

@@ -66,7 +66,7 @@ export interface TeamChannelStorageApi {
     onStorageEvent(listener: (event: StorageEvent) => Promise<void> | void): () => void;
 }
 /** Dispatcher slice — resolved lazily because it is built after the bridge. */
-export type TeamChannelDispatcherApi = Pick<ChatV2DispatcherService, 'dispatchMessage'>;
+export type TeamChannelDispatcherApi = Pick<ChatV2DispatcherService, 'dispatchMessage'> & Partial<Pick<ChatV2DispatcherService, 'planHuddleTargets'>>;
 /** Constructor dependencies. */
 export interface SlackTeamChannelServiceDeps {
     slack: TeamChannelSlackApi;
@@ -439,12 +439,46 @@ export declare class SlackTeamChannelService {
      * @returns The routing result, or null when the channel is not mapped
      */
     routeInbound(message: SlackIncomingMessage): Promise<RouteInboundResult | null>;
+    /**
+     * The local agent whose own app delivered this copy, if any.
+     *
+     * A direct message is never a room: an agent's DM is handled by the DM
+     * service, and anything that falls through from there belongs to the
+     * orchestrator path, not to an ad-hoc huddle.
+     *
+     * @param message - The inbound message
+     * @returns The agent's session name, or null
+     */
+    private localReceivingAgent;
+    /**
+     * Put 👀 on the message — one per agent that will receive it.
+     *
+     * It used to be a single reaction meaning "Crewly got this". The owner
+     * reads it as "how many agents saw this", and with several agents in a
+     * room that is the more useful answer: three agents who will each weigh a
+     * message should show three eyes, and an agent that was not handed the
+     * message should show none, so the count is honest rather than "everyone
+     * in the channel". Each agent reacts with its own bot.
+     *
+     * When nobody in particular receives it, or no receiving agent has a bot
+     * of its own, one reaction still goes on so the owner can see the message
+     * arrived — the 2026-09-21 lesson: no eyes reads as nothing arrived.
+     *
+     * @param message - The inbound message
+     * @param mapping - Its channel mapping
+     * @param mentions - Agents @'d in it
+     * @param planned - Who will receive it, from the dispatcher; null when unknown
+     */
+    private acknowledgeSeen;
     /**
      * Any Slack channel becomes routable the moment a local agent's bot is
-     * @'d in it (the owner invited agents from different teams into a private
-     * channel, say): a huddle is created for the channel with the @'d agents
-     * as members and mapped under the synthetic team id `adhoc:<channel>`.
-     * Messages that @ nobody local are left to the caller (orchestrator path).
+     * @'d in it, or a message reaches us through a local agent's own app
+     * (Slack only delivers to apps that are members, so that proves the bot
+     * is in the channel). The owner invited agents from different teams into
+     * a private channel, say: a huddle is created for the channel with those
+     * agents as members and mapped under the synthetic team id
+     * `adhoc:<channel>`. Anything else is left to the caller (orchestrator
+     * path).
      *
      * @param message - The inbound message
      * @returns The new mapping, or null when no local agent was @'d
@@ -474,6 +508,35 @@ export declare class SlackTeamChannelService {
      * `slackThreadTs`; failing that, the latest Slack-origin root in the
      * huddle; failing that, the channel top level.
      */
+    /**
+     * Show "<agent> is working on it…" in the thread, at the agent's request.
+     *
+     * Agents that must answer get this placeholder the moment the message
+     * arrives. Agents that were only *told* — a message nobody addressed to
+     * them, passed along so they can judge whether it concerns them — get none,
+     * because a placeholder promises a reply and most of them will not send
+     * one. When one of them does decide to answer, it calls this, so the owner
+     * sees who has taken the message on: two agents deciding to answer show two
+     * placeholders, which is exactly the signal the owner asked for.
+     *
+     * The key matches the one the reply is mirrored under, so the agent's
+     * actual answer replaces the placeholder rather than landing beside it.
+     *
+     * @param input - Chat channel and thread the agent is answering in
+     * @returns Whether a placeholder is now showing, or why not
+     */
+    beginWorkingForAgent(input: {
+        chatChannelId: string;
+        agentSession: string;
+        threadId?: string;
+    }): Promise<{
+        ok: true;
+        slackChannelId: string;
+        threadTs?: string;
+    } | {
+        ok: false;
+        reason: string;
+    }>;
     /**
      * Put a file into the Slack channel an agent is replying in.
      *

package/dist/backend/backend/src/services/slack/slack-team-channel.service.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"slack-team-channel.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/slack/slack-team-channel.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;GAyBG;AAMH,OAAO,KAAK,EAAE,IAAI,EAAE,UAAU,EAAE,MAAM,sBAAsB,CAAC;AAC7D,OAAO,KAAK,EACV,oBAAoB,EACpB,oBAAoB,EACpB,uBAAuB,EAEvB,gBAAgB,EACjB,MAAM,4BAA4B,CAAC;AACpC,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,qBAAqB,CAAC;AAE1D,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,+BAA+B,CAAC;AACnE,OAAO,KAAK,EACV,uBAAuB,EACvB,qBAAqB,EACtB,MAAM,0CAA0C,CAAC;AAClD,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,4BAA4B,CAAC;AAQ/D,OAAO,KAAK,EAAE,yBAAyB,EAAE,MAAM,mCAAmC,CAAC;AACnF,OAAO,KAAK,EAAE,6BAA6B,EAAE,MAAM,uCAAuC,CAAC;AAM3F,mDAAmD;AACnD,MAAM,WAAW,mBAAmB;IAClC,WAAW,IAAI,OAAO,CAAC;IACvB,aAAa,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,gBAAgB,CAAC,CAAC;IACvD,aAAa,CAAC,SAAS,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,MAAM,GAAG,IAAI,CAAC,CAAC;IACvE,cAAc,CAAC,SAAS,EAAE,MAAM,GAAG,OAAO,CAAC,gBAAgB,GAAG,IAAI,CAAC,CAAC;IACpE,WAAW,CAAC,SAAS,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IAC9C,cAAc,CAAC,SAAS,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACjD,iBAAiB,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACrE,WAAW,CAAC,OAAO,EAAE,oBAAoB,GAAG,OAAO,CAAC,MAAM,CAAC,CAAC;IAC5D,WAAW,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACnG,eAAe,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACrE,UAAU,CAAC,OAAO,EAAE;QAClB,SAAS,EAAE,MAAM,CAAC;QAClB,QAAQ,EAAE,MAAM,CAAC;QACjB,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,cAAc,CAAC,EAAE,MAAM,CAAC;QACxB,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;KACnB,GAAG,OAAO,CAAC;QAAE,MAAM,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;CAClC;AAED,2EAA2E;AAC3E,MAAM,MAAM,sBAAsB,GAAG,IAAI,CACvC,yBAAyB,EACzB,aAAa,GAAG,MAAM,GAAG,WAAW,GAAG,KAAK,GAAG,cAAc,GAAG,aAAa,GAAG,aAAa,CAC9F,CAAC;AAEF,oDAAoD;AACpD,MAAM,MAAM,kBAAkB,GAAG,IAAI,CACnC,aAAa,EACX,cAAc,GACd,kBAAkB,GAClB,qBAAqB,GACrB,yBAAyB,GACzB,qBAAqB,GACrB,qBAAqB,GACrB,qBAAqB,GACrB,YAAY,GACZ,IAAI,GACJ,KAAK,CACR,CAAC;AAEF,qDAAqD;AACrD,MAAM,WAAW,qBAAqB;IACpC,QAAQ,IAAI,OAAO,CAAC,IAAI,EAAE,CAAC,CAAC;IAC5B,cAAc,CAAC,QAAQ,EAAE,CAAC,KAAK,EAAE,YAAY,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,GAAG,MAAM,IAAI,CAAC;CACrF;AAED,+EAA+E;AAC/E,MAAM,MAAM,wBAAwB,GAAG,IAAI,CAAC,uBAAuB,EAAE,iBAAiB,CAAC,GACrF,OAAO,CAAC,IAAI,CAAC,uBAAuB,EAAE,mBAAmB,CAAC,CAAC,CAAC;AAE9D,gCAAgC;AAChC,MAAM,WAAW,2BAA2B;IAC1C,KAAK,EAAE,mBAAmB,CAAC;IAC3B,IAAI,EAAE,kBAAkB,CAAC;IACzB,OAAO,EAAE,qBAAqB,CAAC;IAC/B,+DAA+D;IAC/D,aAAa,EAAE,MAAM,wBAAwB,GAAG,IAAI,CAAC;IACrD;;;OAGG;IACH,UAAU,CAAC,EAAE,sBAAsB,GAAG,IAAI,CAAC;IAC3C,kEAAkE;IAClE,MAAM,CAAC,EAAE,IAAI,CAAC,6BAA6B,EAAE,OAAO,GAAG,SAAS,GAAG,UAAU,GAAG,MAAM,CAAC,GAAG,IAAI,CAAC;IAC/F,4FAA4F;IAC5F,YAAY,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,OAAO,CAAC;IACjD,8FAA8F;IAC9F,YAAY,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,OAAO,CAAC;IACjD,gFAAgF;IAChF,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB;;;;OAIG;IACH,cAAc,CAAC,EAAE,MAAM,MAAM,GAAG,IAAI,CAAC;IACrC,gCAAgC;IAChC,GAAG,CAAC,EAAE,MAAM,IAAI,CAAC;CAClB;AAED,qDAAqD;AACrD,MAAM,WAAW,wBAAwB;IACvC,UAAU,EAAE,OAAO,CAAC;IACpB,aAAa,EAAE,MAAM,CAAC;CACvB;AAED,8DAA8D;AAC9D,MAAM,WAAW,kBAAkB;IACjC,uCAAuC;IACvC,OAAO,EAAE,uBAAuB,CAAC;IACjC,qCAAqC;IACrC,OAAO,EAAE,cAAc,CAAC;IACxB,wCAAwC;IACxC,QAAQ,EAAE,MAAM,EAAE,CAAC;IACnB,mEAAmE;IACnE,QAAQ,EAAE,qBAAqB,GAAG,IAAI,CAAC;IACvC,sEAAsE;IACtE,SAAS,CAAC,EAAE,OAAO,CAAC;CACrB;AASD;;;;;;;;;;;GAWG;AACH,wBAAgB,mBAAmB,CAAC,QAAQ,EAAE,MAAM,EAAE,MAAM,SAAK,GAAG,MAAM,CAWzE;AAED;;;;;GAKG;AACH,wBAAgB,cAAc,CAAC,OAAO,EAAE,IAAI,CAAC,uBAAuB,EAAE,QAAQ,CAAC,GAAG,OAAO,CAExF;AAED;;;;;;;;;;;GAWG;AACH,8EAA8E;AAC9E,eAAO,MAAM,qBAAqB,eAAe,CAAC;AAElD,6EAA6E;AAC7E,eAAO,MAAM,yBAAyB,iBAAiB,CAAC;AAExD;;;;;;;;;;;;;GAaG;AACH,wBAAgB,sBAAsB,CAAC,UAAU,EAAE,MAAM,GAAG,MAAM,CAEjE;AAKD;;;;;;;;;;;;GAYG;AACH,wBAAgB,uBAAuB,CAAC,UAAU,EAAE,MAAM,GAAG,MAAM,CAElE;AAED;;;;;;;;;GASG;AACH,wBAAgB,iBAAiB,CAAC,YAAY,EAAE,MAAM,GAAG,MAAM,CAG9D;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,qBAAqB,CACnC,UAAU,CAAC,EAAE,MAAM,EACnB,UAAU,CAAC,EAAE,MAAM,GAClB;IAAE,MAAM,EAAE,MAAM,CAAC;IAAC,IAAI,EAAE,MAAM,CAAC;IAAC,YAAY,EAAE,MAAM,CAAC;IAAC,WAAW,EAAE,MAAM,CAAA;CAAE,GAAG,IAAI,CAkBpF;AAED,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,IAAI,GAAG,UAAU,EAAE,CAI3D;AAED;;;;;;;;;;GAUG;AACH,wBAAgB,gBAAgB,CAC9B,MAAM,EAAE,UAAU,GAAG,SAAS,EAC9B,WAAW,EAAE,MAAM,GAClB,IAAI,CAAC,oBAAoB,EAAE,UAAU,GAAG,WAAW,GAAG,SAAS,CAAC,CAalE;AAED;;GAEG;AACH,qBAAa,uBAAuB;IAClC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAkB;IACzC,OAAO,CAAC,QAAQ,CAAC,IAAI,CAA8B;IACnD,OAAO,CAAC,QAAQ,CAAC,SAAS,CAAS;IACnC,OAAO,CAAC,KAAK,CAAsC;IACnD,OAAO,CAAC,OAAO,CAA+C;IAC9D,OAAO,CAAC,kBAAkB,CAA6B;IACvD,OAAO,CAAC,mBAAmB,CAA6B;IACxD,0EAA0E;IAC1E,OAAO,CAAC,QAAQ,CAAC,WAAW,CAAqC;IAEjE,OAAO,CAAC,QAAQ,CAAC,aAAa,CAE5B;IACF,OAAO,CAAC,OAAO,CAAS;IACxB,kFAAkF;IAClF,OAAO,CAAC,QAAQ,CAAC,QAAQ,CAAuC;gBAEpD,IAAI,EAAE,2BAA2B;IAW7C;;;;OAIG;IACG,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAyB5B;;;;;;;;;;;;;;;;OAgBG;YACW,oBAAoB;IAkBlC;;;;;;;OAOG;IACG,iBAAiB,IAAI,OAAO,CAAC;QAAE,OAAO,EAAE,MAAM,EAAE,CAAC;QAAC,OAAO,EAAE,MAAM,CAAA;KAAE,CAAC;IAuB1E,0BAA0B;IAC1B,IAA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package/dist/backend/backend/src/services/slack/slack-team-channel.service.js

@@ -792,6 +792,18 @@ export class SlackTeamChannelService {
             mapping = await this.ensureAdhocChannel(message);
         if (!mapping)
             return null;
+        // Slack delivers a channel message to every app in the channel, so a copy
+        // that arrived through one of our agents' own apps proves that agent is
+        // in the room — whether or not anyone has ever @'d it there. An ad-hoc
+        // roster used to be "agents that were @'d here", which left an agent the
+        // owner had added to a private channel out of it until someone happened
+        // to address it by name.
+        const receiving = await this.localReceivingAgent(message);
+        if (receiving && isAdhocMapping(mapping) && !(mapping.members ?? []).includes(receiving)) {
+            mapping.members = [...(mapping.members ?? []), receiving];
+            this.deps.chat.setHuddleMembers(mapping.chatChannelId, mapping.members);
+            await this.save();
+        }
         // One Slack message can reach us twice with different event types
         // (`app_mention` for an @'d agent's app plus `message.channels`); the
         // team must see it once — a second copy is acknowledged, not dispatched.
@@ -880,29 +892,6 @@ export class SlackTeamChannelService {
             if (oldest !== undefined)
                 this.seenInbound.delete(oldest);
         }
-        // In an ad-hoc (often private) channel the master bot may not be a
-        // member; an agent's own bot reacts instead — the first @'d agent, or
-        // (nobody @'d, e.g. "@Crewly who leads content?") any agent already in
-        // the huddle, whose bot is by definition in the channel.
-        const reactAs = isAdhocMapping(mapping)
-            ? [...resolved.mentions, ...(mapping.members ?? [])]
-                .map((m) => this.deps.identities?.getInstalled(m)?.botToken)
-                .find((t) => !!t)
-            : undefined;
-        // Swallowing this outright cost an evening: the owner saw no eyes and no
-        // placeholder and reasonably concluded nothing had arrived, while the
-        // message was in fact routed, dispatched and answered (2026-09-21).
-        // Cosmetic, so still non-fatal — but never again silent.
-        await this.deps.slack
-            .addReaction(message.channelId, message.ts, SLACK_TEAM_CHANNEL_CONSTANTS.INBOUND_REACTION, reactAs)
-            .catch((err) => {
-            this.logger.warn('Could not acknowledge the message with a reaction', {
-                slackChannel: mapping.slackChannelName ?? message.channelId,
-                adhoc: isAdhocMapping(mapping),
-                reactedAs: reactAs ? 'agent-bot' : 'master-bot',
-                error: describeSlackError(err).code,
-            });
-        });
         // Ad-hoc channels grow their huddle as new agents get @'d there.
         if (isAdhocMapping(mapping) && resolved.mentions.length > 0) {
             const next = [...new Set([...(mapping.members ?? []), ...resolved.mentions])];
@@ -912,22 +901,45 @@ export class SlackTeamChannelService {
                 await this.save();
             }
         }
-        // @'d agents must reply: show the honest state in the thread for each
-        // one that has its own bot — "waking up…" for an idle agent (a cold
-        // start is 1–2 minutes), "is working on it…" once it holds the message.
-        // Who will be asked to reply: the @'d members, or (nobody @'d, top-level
-        // message) the team leader alone. Mirrors the dispatcher's targeting so
-        // the placeholder matches who actually gets the message.
-        const typingTargets = [];
-        if (this.deps.typing) {
-            let sessions = resolved.mentions;
-            if (sessions.length === 0 && !message.threadTs && team) {
+        // Who will receive this, and who owes a reply — decided by the same rules
+        // delivery uses, but *before* delivery, which can take a minute or two
+        // when an agent has to be cold-started. The owner should not look at an
+        // unacknowledged message for that long.
+        const dispatcherForPlan = this.deps.getDispatcher();
+        const dispatchOptions = {
+            threadId: threadId ?? persisted.id,
+            replyVia: 'reply-channel',
+            // A local agent's own message (fanned out to the colleagues it @'d)
+            // must not come back to its author.
+            ...(remoteAgent ? { excludeSessions: [remoteAgent] } : {}),
+        };
+        const planned = dispatcherForPlan?.planHuddleTargets
+            ? await dispatcherForPlan.planHuddleTargets(channel, persisted, dispatchOptions).catch(() => null)
+            : null;
+        await this.acknowledgeSeen(message, mapping, resolved.mentions, planned);
+        // Agents that must reply get a placeholder straight away — "waking up…"
+        // for an idle agent (a cold start is 1–2 minutes), "is working on it…"
+        // once it holds the message. Agents that were only told, and may or may
+        // not decide to answer, get none: a placeholder is a promise of a reply,
+        // and they announce their own with `reply-channel --working` if they
+        // take it on. With a plan this covers the case the old heuristic missed —
+        // a bare follow-up in a thread, which the last speaker must answer.
+        let owing;
+        if (planned) {
+            owing = [...planned].filter(([, mode]) => mode === 'required').map(([session]) => session);
+        }
+        else {
+            owing = resolved.mentions;
+            if (owing.length === 0 && !message.threadTs && team) {
                 // Same rule as the dispatcher's huddleLeaderFor: the team leader, else the first member.
                 const leader = members.find((m) => String(m.role) === 'team-leader' || String(m.role) === 'tech-lead') ?? members[0];
                 if (leader)
-                    sessions = [leader.sessionName];
+                    owing = [leader.sessionName];
             }
-            for (const session of sessions) {
+        }
+        const typingTargets = [];
+        if (this.deps.typing) {
+            for (const session of owing) {
                 const member = members.find((m) => m.sessionName === session);
                 const installed = this.deps.identities?.getInstalled(session);
                 // Own bot when installed; otherwise the master bot wearing the agent's
@@ -955,12 +967,8 @@ export class SlackTeamChannelService {
                     .join(' · ');
             }
             dispatch = await dispatcher.dispatchMessage(channel, persisted, {
-                threadId: threadId ?? persisted.id,
-                replyVia: 'reply-channel',
+                ...dispatchOptions,
                 ...(roster ? { channelRoster: roster } : {}),
-                // A local agent's own message (fanned out to the colleagues it @'d)
-                // must not come back to its author.
-                ...(remoteAgent ? { excludeSessions: [remoteAgent] } : {}),
             });
         }
         else {
@@ -993,19 +1001,120 @@ export class SlackTeamChannelService {
         });
         return { mapping, message: persisted, mentions: resolved.mentions, dispatch };
     }
+    /**
+     * The local agent whose own app delivered this copy, if any.
+     *
+     * A direct message is never a room: an agent's DM is handled by the DM
+     * service, and anything that falls through from there belongs to the
+     * orchestrator path, not to an ad-hoc huddle.
+     *
+     * @param message - The inbound message
+     * @returns The agent's session name, or null
+     */
+    async localReceivingAgent(message) {
+        const session = message.agentSession;
+        if (!session || message.channelId.startsWith('D'))
+            return null;
+        if (this.deps.isLocalAgent)
+            return this.deps.isLocalAgent(session) ? session : null;
+        const teams = await this.deps.storage.getTeams();
+        return teams.some((t) => teamChannelMembers(t).some((m) => m.sessionName === session)) ? session : null;
+    }
+    /**
+     * Put 👀 on the message — one per agent that will receive it.
+     *
+     * It used to be a single reaction meaning "Crewly got this". The owner
+     * reads it as "how many agents saw this", and with several agents in a
+     * room that is the more useful answer: three agents who will each weigh a
+     * message should show three eyes, and an agent that was not handed the
+     * message should show none, so the count is honest rather than "everyone
+     * in the channel". Each agent reacts with its own bot.
+     *
+     * When nobody in particular receives it, or no receiving agent has a bot
+     * of its own, one reaction still goes on so the owner can see the message
+     * arrived — the 2026-09-21 lesson: no eyes reads as nothing arrived.
+     *
+     * @param message - The inbound message
+     * @param mapping - Its channel mapping
+     * @param mentions - Agents @'d in it
+     * @param planned - Who will receive it, from the dispatcher; null when unknown
+     */
+    async acknowledgeSeen(message, mapping, mentions, planned) {
+        const react = (token) => this.deps.slack.addReaction(message.channelId, message.ts, SLACK_TEAM_CHANNEL_CONSTANTS.INBOUND_REACTION, token);
+        let seen = 0;
+        const absent = [];
+        for (const session of planned?.keys() ?? []) {
+            const token = this.deps.identities?.getInstalled(session)?.botToken;
+            if (!token)
+                continue;
+            try {
+                await react(token);
+                seen += 1;
+            }
+            catch (err) {
+                const code = describeSlackError(err).code;
+                if (code === 'channel_not_found' || code === 'not_in_channel')
+                    absent.push(session);
+            }
+        }
+        if (absent.length > 0) {
+            // The agent still gets the message; its bot is just not in the room
+            // (removed from a private channel after it joined the roster, say).
+            this.logger.info('Agent bot not in the channel — no eyes from it', {
+                slackChannel: mapping.slackChannelName ?? message.channelId,
+                agents: absent,
+            });
+        }
+        if (seen > 0)
+            return;
+        // Nobody in particular, or nobody with a bot of their own. In an ad-hoc
+        // (often private) channel the master bot may not be a member, so try the
+        // agents' bots — @'d ones first — and the master bot last. Only a
+        // not-a-member failure is worth another identity: already-reacted, rate
+        // limits and a bad ts fail identically for every bot.
+        const fallback = isAdhocMapping(mapping)
+            ? [
+                ...new Set([...mentions, ...(mapping.members ?? [])]
+                    .map((m) => this.deps.identities?.getInstalled(m)?.botToken)
+                    .filter((t) => !!t)),
+                undefined,
+            ]
+            : [undefined];
+        let lastError = '';
+        for (const token of fallback) {
+            try {
+                await react(token);
+                return;
+            }
+            catch (err) {
+                lastError = describeSlackError(err).code;
+                if (lastError !== 'channel_not_found')
+                    break;
+            }
+        }
+        // Swallowing this outright cost an evening (2026-09-21): cosmetic, so
+        // non-fatal, but never silent.
+        this.logger.warn('Could not acknowledge the message with a reaction', {
+            slackChannel: mapping.slackChannelName ?? message.channelId,
+            adhoc: isAdhocMapping(mapping),
+            identitiesTried: fallback.length,
+            error: lastError,
+        });
+    }
     /**
      * Any Slack channel becomes routable the moment a local agent's bot is
-     * @'d in it (the owner invited agents from different teams into a private
-     * channel, say): a huddle is created for the channel with the @'d agents
-     * as members and mapped under the synthetic team id `adhoc:<channel>`.
-     * Messages that @ nobody local are left to the caller (orchestrator path).
+     * @'d in it, or a message reaches us through a local agent's own app
+     * (Slack only delivers to apps that are members, so that proves the bot
+     * is in the channel). The owner invited agents from different teams into
+     * a private channel, say: a huddle is created for the channel with those
+     * agents as members and mapped under the synthetic team id
+     * `adhoc:<channel>`. Anything else is left to the caller (orchestrator
+     * path).
      *
      * @param message - The inbound message
      * @returns The new mapping, or null when no local agent was @'d
      */
     async ensureAdhocChannel(message) {
-        if (!message.text || !message.text.includes('<@') && !message.text.includes('@'))
-            return null;
         const teams = await this.deps.storage.getTeams();
         const members = teams.flatMap((t) => teamChannelMembers(t));
         if (members.length === 0)
@@ -1020,10 +1129,17 @@ export class SlackTeamChannelService {
         // Only a real Slack mention of an agent's bot user counts here — a bare
         // "@name" in some unrelated channel must not hijack it.
         const botIds = new Set(candidates.map((c) => c.botUserId).filter((id) => !!id));
-        const mentionedBots = [...message.text.matchAll(/<@([A-Z0-9]+)>/g)].map((m) => m[1]).filter((id) => botIds.has(id));
-        if (mentionedBots.length === 0)
-            return null;
+        const text = message.text ?? '';
+        const mentionedBots = [...text.matchAll(/<@([A-Z0-9]+)>/g)].map((m) => m[1]).filter((id) => botIds.has(id));
         const sessions = candidates.filter((c) => c.botUserId && mentionedBots.includes(c.botUserId)).map((c) => c.sessionName);
+        // The copy came through a local agent's own app: that agent's bot is in
+        // this channel, which makes the channel a room it belongs to even if
+        // nobody has addressed it yet.
+        const receiving = await this.localReceivingAgent(message);
+        if (receiving && !sessions.includes(receiving))
+            sessions.push(receiving);
+        if (sessions.length === 0)
+            return null;
         // The master bot is usually not in this channel (private); the name is
         // best-effort and falls back to the id.
         const info = await this.deps.slack.getChannelInfo(message.channelId).catch(() => null);
@@ -1161,6 +1277,51 @@ export class SlackTeamChannelService {
      * `slackThreadTs`; failing that, the latest Slack-origin root in the
      * huddle; failing that, the channel top level.
      */
+    /**
+     * Show "<agent> is working on it…" in the thread, at the agent's request.
+     *
+     * Agents that must answer get this placeholder the moment the message
+     * arrives. Agents that were only *told* — a message nobody addressed to
+     * them, passed along so they can judge whether it concerns them — get none,
+     * because a placeholder promises a reply and most of them will not send
+     * one. When one of them does decide to answer, it calls this, so the owner
+     * sees who has taken the message on: two agents deciding to answer show two
+     * placeholders, which is exactly the signal the owner asked for.
+     *
+     * The key matches the one the reply is mirrored under, so the agent's
+     * actual answer replaces the placeholder rather than landing beside it.
+     *
+     * @param input - Chat channel and thread the agent is answering in
+     * @returns Whether a placeholder is now showing, or why not
+     */
+    async beginWorkingForAgent(input) {
+        const mapping = (this.store?.mappings ?? []).find((m) => m.chatChannelId === input.chatChannelId);
+        if (!mapping)
+            return { ok: false, reason: 'not_a_slack_channel' };
+        if (!this.deps.typing)
+            return { ok: false, reason: 'placeholders_unavailable' };
+        if (!this.deps.slack.isConnected())
+            return { ok: false, reason: 'slack_not_connected' };
+        const threadTs = this.resolveOutboundThreadTs(mapping, {
+            channelId: input.chatChannelId,
+            senderId: input.agentSession,
+            ...(input.threadId ? { threadId: input.threadId } : {}),
+        });
+        const team = (await this.deps.storage.getTeams()).find((t) => (t.members ?? []).some((m) => m.sessionName === input.agentSession));
+        const member = team?.members.find((m) => m.sessionName === input.agentSession);
+        const installed = this.deps.identities?.getInstalled(input.agentSession) ?? null;
+        const displayName = member?.name ?? input.agentSession;
+        const identity = installed
+            ? { botToken: installed.botToken, displayName }
+            : { displayName, ...slackIdentityFor(member, input.agentSession) };
+        await this.deps.typing.begin({ agentSession: input.agentSession, slackChannelId: mapping.slackChannelId, ...(threadTs ? { threadTs } : {}) }, identity, 'typing');
+        this.logger.info('Agent took a message on', {
+            agentSession: input.agentSession,
+            slackChannel: mapping.slackChannelName,
+            threaded: Boolean(threadTs),
+        });
+        return { ok: true, slackChannelId: mapping.slackChannelId, ...(threadTs ? { threadTs } : {}) };
+    }
     /**
      * Put a file into the Slack channel an agent is replying in.
      *