crewly 1.20.339 → 1.20.341

package/dist/cli/backend/src/services/slack/slack-team-channel.service.js

@@ -31,7 +31,7 @@ import { dedicatedDecisionFor } from '../people/dedicated-agent.js';
 import { getTicketIntakeService } from '../v3/ticket-intake.service.js';
 import { intakeWithin, slackIntakeMessage, ticketOfOutcome, markAndLinkTicket, linkLateTicket, isOwnerChatMessage } from '../v3/ticket-channel-hooks.js';
 import { CREWLY_CONSTANTS, RUNTIME_FALLBACK_CONSTANTS } from '../../constants.js';
-import { isInterim } from './slack-typing-placeholder.service.js';
+import { isInterim, isFailedPlaceholderText } from './slack-typing-placeholder.service.js';
 import { isOwnerAuthored, deliveredSessions } from './slack-auto-working.service.js';
 import { resolveMemberSessionName } from '../../utils/member-session-name.utils.js';
 import { isTeamLead } from '../../utils/team.utils.js';
@@ -2644,7 +2644,8 @@ export class SlackTeamChannelService {
                 return;
             }
             // An agent — here or on another machine — already replied in the
-            // thread, or shows "working on it": nothing to hand over.
+            // thread, or shows "working on it": nothing to hand over. A placeholder
+            // that turned into the "couldn't take this message" notice is not one.
             // Nobody waits on this read, so it gets a longer budget and one retry
             // (a busy backend missed the router's 3 s regularly).
             const readAfter = () => this.deps.slackRepliesAfter
@@ -2652,7 +2653,7 @@ export class SlackTeamChannelService {
                 : Promise.resolve(null);
             const after = (await readAfter()) ?? (this.deps.slackRepliesAfter ? await readAfter() : null);
             const harnessNotes = [SLACK_TEAM_CHANNEL_CONSTANTS.ROOM_UNANSWERED_NOTE, SLACK_TEAM_CHANNEL_CONSTANTS.ROOM_ROUTE_STALLED_NOTE];
-            if (after?.some((m) => m.isBot && !harnessNotes.includes(m.text.trim()))) {
+            if (after?.some((m) => m.isBot && !harnessNotes.includes(m.text.trim()) && !isFailedPlaceholderText(m.text))) {
                 this.logger.info('Unanswered room message: an agent has replied or is working on it in Slack — no hand-off', {
                     slackChannel: pending.slackChannelId,
                     ts: pending.message.ts,