crewly 1.20.288 → 1.20.289

package/dist/backend/backend/src/services/project-tickets/ticket-hygiene.service.js

@@ -0,0 +1,366 @@
+/**
+ * Ticket hygiene service — keeps project tickets honest.
+ *
+ * Two jobs, both cheap:
+ *
+ * 1. **Auto-reconcile (no agent).** Each sweep closes or advances tickets
+ *    whose state is objectively settled (the linked WorkItem is verified /
+ *    done) and flags tickets whose assignee or team no longer exists. Every
+ *    change is logged and written to the ticket's Log with the reason
+ *    `auto-reconcile`.
+ * 2. **Stale review (one lead, once a day).** Open tickets with no activity
+ *    past a threshold are batched into ONE WorkItem per team for the team lead
+ *    (the orchestrator when the team has none) to close, cancel or annotate.
+ *
+ * Loop safety: at most one live review item per team, at most one batch per
+ * team per day, a ticket is not re-sent within the cooldown, and the sweep's
+ * own Log lines never count as ticket activity. Nothing here messages the owner.
+ *
+ * @module services/project-tickets/ticket-hygiene.service
+ */
+import * as path from 'path';
+import { ORCHESTRATOR_SESSION_NAME, TICKET_HYGIENE_CONSTANTS } from '../../constants.js';
+import { LoggerService } from '../core/logger.service.js';
+import { createWorkItem, MAX_BRIEF_MARKDOWN_BYTES } from '../../types/v2/work-item.types.js';
+import { readProjectTicketLink } from '../../types/project-ticket.types.js';
+import { atomicWriteJson, safeReadJson } from '../../utils/file-io.utils.js';
+import { isTeamPausedNow } from '../team/team-pause.registry.js';
+import { LIVE_STATUSES } from './project-ticket-workflow.service.js';
+import { OPEN_TICKET_STATUSES, buildReviewBrief, orphanReason, selectReviewBatches, ticketKey, } from './ticket-hygiene.js';
+const C = TICKET_HYGIENE_CONSTANTS;
+const DAY_MS = 24 * 60 * 60 * 1000;
+export class TicketHygieneService {
+    deps;
+    static instance = null;
+    logger;
+    state = null;
+    timer = null;
+    firstTimer = null;
+    running = false;
+    /**
+     * @param deps - Ticket store, pool, directory, chain follower, state file
+     */
+    constructor(deps) {
+        this.deps = deps;
+        this.logger = deps.logger ?? LoggerService.getInstance().createComponentLogger('TicketHygiene');
+    }
+    /** @returns The wired instance, or null */
+    static getInstance() {
+        return TicketHygieneService.instance;
+    }
+    /** @param service - Instance to install (null clears) */
+    static setInstance(service) {
+        TicketHygieneService.instance = service;
+    }
+    /**
+     * Start the periodic sweep: a first run a few minutes after boot, then every
+     * {@link TICKET_HYGIENE_CONSTANTS.SWEEP_INTERVAL_MS}.
+     *
+     * @param intervalMs - Sweep interval (0 disables the timers)
+     * @param firstDelayMs - Delay of the first run
+     */
+    start(intervalMs = C.SWEEP_INTERVAL_MS, firstDelayMs = C.FIRST_SWEEP_DELAY_MS) {
+        this.stop();
+        if (intervalMs <= 0)
+            return;
+        const run = () => {
+            void this.runOnce().catch((err) => this.logger.warn('Ticket hygiene sweep failed (non-fatal)', { error: err instanceof Error ? err.message : String(err) }));
+        };
+        this.firstTimer = setTimeout(run, firstDelayMs);
+        this.firstTimer.unref?.();
+        this.timer = setInterval(run, intervalMs);
+        this.timer.unref?.();
+    }
+    /** Stop the timers. */
+    stop() {
+        if (this.timer)
+            clearInterval(this.timer);
+        if (this.firstTimer)
+            clearTimeout(this.firstTimer);
+        this.timer = null;
+        this.firstTimer = null;
+    }
+    /**
+     * One sweep: reconcile settled / orphaned tickets, then queue today's lead
+     * reviews. Safe to call at any time (a run already in progress is skipped).
+     *
+     * @returns What changed and which review items went out
+     */
+    async runOnce() {
+        const result = { changes: [], reviewItems: [] };
+        if (this.running)
+            return result;
+        this.running = true;
+        try {
+            const [projects, teams] = await Promise.all([this.deps.directory.getProjects(), this.deps.directory.getTeams()]);
+            const poolItems = await this.deps.pool.getAllItems().catch(() => []);
+            const nowMs = this.now().getTime();
+            const all = [];
+            const orphans = new Map();
+            for (const project of projects) {
+                let tickets;
+                try {
+                    tickets = (await this.deps.tickets.list(project.path)).tickets;
+                }
+                catch {
+                    continue;
+                }
+                for (const listed of tickets) {
+                    if (!OPEN_TICKET_STATUSES.has(listed.status))
+                        continue;
+                    let t = listed;
+                    try {
+                        const settled = await this.reconcileSettled(project.id, t, poolItems);
+                        if (settled) {
+                            result.changes.push(settled.change);
+                            t = settled.ticket;
+                        }
+                        if (!OPEN_TICKET_STATUSES.has(t.status))
+                            continue;
+                        const orphan = orphanReason(t, teams);
+                        if (orphan)
+                            orphans.set(ticketKey(project.path, t.id), orphan);
+                        const flag = await this.reconcileOrphanFlag(project.id, t, orphan);
+                        if (flag) {
+                            result.changes.push(flag.change);
+                            t = flag.ticket;
+                        }
+                    }
+                    catch (err) {
+                        this.logger.warn('Ticket hygiene could not reconcile a ticket', {
+                            projectId: project.id,
+                            ticketId: t.id,
+                            error: err instanceof Error ? err.message : String(err),
+                        });
+                    }
+                    if (OPEN_TICKET_STATUSES.has(t.status))
+                        all.push({ ...t, projectId: project.id, projectName: project.name, projectPath: project.path });
+                }
+            }
+            result.reviewItems = await this.queueReviews(all, teams, orphans, nowMs);
+            if (result.changes.length > 0 || result.reviewItems.length > 0) {
+                this.logger.info('Ticket hygiene sweep done', { changes: result.changes.length, reviewItems: result.reviewItems.length });
+            }
+        }
+        finally {
+            this.running = false;
+        }
+        return result;
+    }
+    // ---------------------------------------------------------------------------
+    // Auto-reconcile
+    // ---------------------------------------------------------------------------
+    /**
+     * Close or advance an `in_progress` / `review` ticket whose linked work is
+     * all verified / done, honouring the done gate: a ticket with `ownerReview`
+     * lands in `review` (and stays there, waiting for the owner) instead of `done`.
+     *
+     * Only these two statuses are touched, so a person's move of a ticket back to
+     * `ready` / `backlog` is never fought.
+     *
+     * @param projectId - Project id (for the log)
+     * @param ticket - The ticket
+     * @param poolItems - Pool snapshot
+     * @returns The change, or null when nothing is settled
+     */
+    async reconcileSettled(projectId, ticket, poolItems) {
+        if (ticket.status !== 'in_progress' && ticket.status !== 'review')
+            return null;
+        if (ticket.status === 'review' && ticket.ownerReview)
+            return null;
+        const root = path.resolve(ticket.projectPath);
+        const linked = poolItems.filter((wi) => {
+            const link = readProjectTicketLink(wi.metadata);
+            return !!link && link.id === ticket.id && path.resolve(link.projectPath) === root;
+        });
+        if (linked.some((wi) => LIVE_STATUSES.has(wi.status)))
+            return null;
+        let doneWi = null;
+        if (ticket.workItemId) {
+            const end = await this.deps.followChain(ticket.workItemId);
+            if (end.kind === 'success')
+                doneWi = end.wi;
+        }
+        else if (linked.length > 0 && linked.every((wi) => wi.status === 'verified' || wi.status === 'done')) {
+            doneWi = linked[linked.length - 1];
+        }
+        if (!doneWi)
+            return null;
+        const to = ticket.ownerReview ? 'review' : 'done';
+        if (to === ticket.status)
+            return null;
+        let message = '';
+        const updated = await this.deps.tickets.mutate(ticket.projectPath, ticket.id, C.ACTOR, (t) => {
+            // Re-checked under the lock: a person or the event sync may have moved it.
+            if (t.status !== ticket.status)
+                return null;
+            message = `${t.status} → ${to} — ${C.REASON}: WorkItem ${doneWi.id} is ${doneWi.status}${to === 'review' ? ' (waiting for the owner)' : ''}`;
+            return { fields: { status: to, workItemId: doneWi.id }, log: [message] };
+        });
+        if (!message)
+            return null;
+        this.logger.info(`Ticket ${ticket.id} moved ${ticket.status} → ${to} (${C.REASON}: WorkItem ${doneWi.id} is ${doneWi.status})`, { projectId, ticketId: ticket.id });
+        return { change: { projectId, ticketId: ticket.id, kind: to === 'done' ? 'closed' : 'advanced', message }, ticket: updated };
+    }
+    /**
+     * Keep the `orphaned` label in step with whether the assignee / team still
+     * exist. Bookkeeping only: `updatedAt` is left alone so a flag never makes a
+     * stale ticket look fresh.
+     *
+     * @param projectId - Project id (for the log)
+     * @param ticket - The ticket
+     * @param orphan - Missing parts, or null
+     * @returns The change, or null when the label already matches
+     */
+    async reconcileOrphanFlag(projectId, ticket, orphan) {
+        const has = ticket.labels.includes(C.ORPHAN_LABEL);
+        if (!!orphan === has)
+            return null;
+        let message = '';
+        const updated = await this.deps.tickets.mutate(ticket.projectPath, ticket.id, C.ACTOR, (t) => {
+            const nowHas = t.labels.includes(C.ORPHAN_LABEL);
+            if (nowHas === !!orphan)
+                return null;
+            if (orphan) {
+                const what = [orphan.assignee ? `assignee ${orphan.assignee}` : '', orphan.team ? `team ${orphan.team}` : ''].filter(Boolean).join(' and ');
+                message = `flagged ${C.ORPHAN_LABEL} — ${C.REASON}: ${what} no longer exists`;
+                return { fields: { labels: [...t.labels, C.ORPHAN_LABEL] }, log: [message], keepUpdatedAt: true };
+            }
+            message = `${C.ORPHAN_LABEL} flag cleared — ${C.REASON}: assignee and team exist again`;
+            return { fields: { labels: t.labels.filter((l) => l !== C.ORPHAN_LABEL) }, log: [message], keepUpdatedAt: true };
+        });
+        if (!message)
+            return null;
+        this.logger.info(`Ticket ${ticket.id}: ${message}`, { projectId, ticketId: ticket.id });
+        return { change: { projectId, ticketId: ticket.id, kind: orphan ? 'flagged' : 'unflagged', message }, ticket: updated };
+    }
+    // ---------------------------------------------------------------------------
+    // Stale review
+    // ---------------------------------------------------------------------------
+    /**
+     * Send today's batches: one WorkItem per team that has stale tickets, no
+     * more than one per team per day, none while a previous one is still live.
+     *
+     * @param tickets - Open tickets after reconcile
+     * @param teams - All teams
+     * @param orphans - Orphaned tickets
+     * @param nowMs - Clock
+     * @returns The items created
+     */
+    async queueReviews(tickets, teams, orphans, nowMs) {
+        const state = await this.loadState();
+        this.pruneSent(state, nowMs);
+        const skipTeamIds = new Set(teams.filter((t) => isTeamPausedNow(t, nowMs)).map((t) => t.id));
+        const batches = selectReviewBatches({ tickets, teams, nowMs, sentAt: state.sent, orphans, skipTeamIds });
+        const out = [];
+        if (batches.length === 0) {
+            await this.saveState();
+            return out;
+        }
+        const poolItems = await this.deps.pool.getAllItems().catch(() => []);
+        for (const batch of batches) {
+            const last = state.teams[batch.key]?.lastSentAt;
+            if (last !== undefined && nowMs - last < C.REVIEW_INTERVAL_MS)
+                continue;
+            // A previous batch still live? Wait for it — unless nobody ever picked it up.
+            let live = false;
+            for (const wi of poolItems) {
+                if (wi.metadata?.kind !== C.REVIEW_METADATA_KIND || wi.metadata?.teamKey !== batch.key || !LIVE_STATUSES.has(wi.status))
+                    continue;
+                const age = nowMs - (Date.parse(wi.createdAt) || nowMs);
+                if (wi.status === 'queued' && age >= C.REVIEW_STALE_QUEUED_MS) {
+                    await this.deps.pool.cancelQueued(wi.id, 'ticket review never picked up; replaced by a fresh one').catch(() => undefined);
+                    this.logger.info('Stale ticket review cancelled', { teamKey: batch.key, workItemId: wi.id });
+                    continue;
+                }
+                live = true;
+            }
+            if (live)
+                continue;
+            const n = batch.candidates.length;
+            const toOrc = batch.target === ORCHESTRATOR_SESSION_NAME;
+            const workItem = createWorkItem({
+                type: C.REVIEW_WORK_ITEM_TYPE,
+                owner: toOrc ? 'orchestrator' : 'team_lead',
+                target: batch.target,
+                title: `Ticket review: ${batch.teamName} (${n} stale ticket${n === 1 ? '' : 's'})`,
+                description: `Close, cancel or update ${n} ticket${n === 1 ? '' : 's'} of ${batch.teamName} that had no activity for a while.`,
+                briefMarkdown: capBrief(buildReviewBrief(batch)),
+                metadata: {
+                    kind: C.REVIEW_METADATA_KIND,
+                    teamKey: batch.key,
+                    teamId: batch.teamId,
+                    requiresVerification: false,
+                    tickets: batch.candidates.map((c) => ({ projectId: c.ticket.projectId, id: c.ticket.id })),
+                },
+            });
+            workItem.createdAt = new Date(nowMs).toISOString();
+            workItem.targetSource = 'assigned';
+            try {
+                await this.deps.pool.addToPool(workItem);
+            }
+            catch (err) {
+                this.logger.warn('Could not queue the ticket review', { teamKey: batch.key, error: err instanceof Error ? err.message : String(err) });
+                continue;
+            }
+            state.teams[batch.key] = { lastSentAt: nowMs, workItemId: workItem.id };
+            for (const c of batch.candidates)
+                state.sent[ticketKey(c.ticket.projectPath, c.ticket.id)] = nowMs;
+            await this.saveState();
+            this.logger.info(`Ticket review for ${batch.teamName} sent to ${batch.target}: ${n} ticket(s)`, {
+                teamKey: batch.key,
+                workItemId: workItem.id,
+                tickets: batch.candidates.map((c) => c.ticket.id),
+            });
+            out.push({ teamKey: batch.key, target: batch.target, workItemId: workItem.id, tickets: n });
+        }
+        return out;
+    }
+    // ---------------------------------------------------------------------------
+    // State
+    // ---------------------------------------------------------------------------
+    now() {
+        return this.deps.now?.() ?? new Date();
+    }
+    pruneSent(state, nowMs) {
+        const cutoff = nowMs - C.STATE_RETENTION_DAYS * DAY_MS;
+        for (const [k, at] of Object.entries(state.sent))
+            if (at < cutoff)
+                delete state.sent[k];
+    }
+    async loadState() {
+        if (this.state)
+            return this.state;
+        const raw = await safeReadJson(this.deps.stateFile, {});
+        this.state = {
+            teams: raw.teams && typeof raw.teams === 'object' ? raw.teams : {},
+            sent: raw.sent && typeof raw.sent === 'object' ? raw.sent : {},
+        };
+        return this.state;
+    }
+    async saveState() {
+        if (!this.state)
+            return;
+        try {
+            await atomicWriteJson(this.deps.stateFile, this.state);
+        }
+        catch (err) {
+            this.logger.warn('Could not save ticket hygiene state', { error: err instanceof Error ? err.message : String(err) });
+        }
+    }
+}
+/**
+ * Keep a brief within the WorkItem brief budget.
+ *
+ * @param text - Markdown
+ * @returns Text within the budget
+ */
+function capBrief(text) {
+    if (Buffer.byteLength(text, 'utf8') <= MAX_BRIEF_MARKDOWN_BYTES)
+        return text;
+    let out = text.slice(0, MAX_BRIEF_MARKDOWN_BYTES);
+    while (Buffer.byteLength(out, 'utf8') > MAX_BRIEF_MARKDOWN_BYTES - 64)
+        out = out.slice(0, -64);
+    return `${out}\n\n…(truncated — list the tickets with project-tickets)`;
+}
+//# sourceMappingURL=ticket-hygiene.service.js.map

package/dist/backend/backend/src/services/project-tickets/ticket-hygiene.service.js.map

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package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts

@@ -41,6 +41,28 @@ import type { Request, UpdateRequestInput } from '../../types/v2/request.types.j
 export declare function answerNeedsOwner(ticket: Pick<Request, 'description' | 'intentCategory' | 'kind'> & {
     reply?: Pick<NonNullable<Request['reply']>, 'excerpt'> | undefined;
 }): boolean;
+/** The owner asks where it is / to send it again — never an approval. */
+export declare const RESEND_OR_WHERE: RegExp;
+/**
+ * Whether a message the owner left in a 待验收 ticket's thread is an
+ * objection: a 打回, or "where is it / send it again".
+ *
+ * @param text - The owner's message
+ * @returns True when the work is not settled by it
+ */
+export declare function isOwnerObjection(text: string): boolean;
+/**
+ * Whether the owner already moved on in a 待验收 ticket's thread: they posted
+ * after the answer and nothing they said is an objection. Pure
+ * acknowledgements are not stored in the discussion (they accept at once), so
+ * a later entry is a follow-up the agent answers in the thread, not a
+ * complaint about the finished work. Notes written by Crewly itself do not
+ * count.
+ *
+ * @param ticket - The ticket in 待验收
+ * @returns True when silence-about-the-work can be taken as acceptance now
+ */
+export declare function ownerMovedOn(ticket: Pick<Request, 'submittedAt' | 'discussion'>): boolean;
 /**
  * The last time anything happened on a ticket: created, updated, answered,
  * submitted or discussed.

package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts.map

@@ -1 +1 @@
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package/dist/backend/backend/src/services/v3/ticket-hygiene.js

@@ -18,7 +18,7 @@
  * @module services/v3/ticket-hygiene
  */
 import { TICKET_CONSTANTS } from '../../constants.js';
-import { formatTicketNumber, ticketNeedsReview } from '../../types/v2/ticket.types.js';
+import { formatTicketNumber, parseReviewReply, ticketNeedsReview } from '../../types/v2/ticket.types.js';
 import { askText } from './ticket-ask-classifier.js';
 // ---------------------------------------------------------------------------
 // Rules
@@ -55,6 +55,39 @@ export function answerNeedsOwner(ticket) {
     // Ends on a question to him, or asks for an OK / a choice anywhere.
     return /[？?]$/.test(answer) || R.OWNER_QUESTION.test(answer);
 }
+/** The owner asks where it is / to send it again — never an approval. */
+export const RESEND_OR_WHERE = /(再发|重新发|重发|再给我|发一下|发我一下|在哪|哪里|哪儿|没看到|没收到|看不到|找不到|收不到|链接呢|发到哪|where|resend|send (?:it |the \w+ )?again|didn'?t (?:get|see|receive)|can'?t (?:find|see)|no link)/i;
+/**
+ * Whether a message the owner left in a 待验收 ticket's thread is an
+ * objection: a 打回, or "where is it / send it again".
+ *
+ * @param text - The owner's message
+ * @returns True when the work is not settled by it
+ */
+export function isOwnerObjection(text) {
+    const t = (text ?? '').trim();
+    return parseReviewReply(t)?.action === 'reject' || RESEND_OR_WHERE.test(t);
+}
+/**
+ * Whether the owner already moved on in a 待验收 ticket's thread: they posted
+ * after the answer and nothing they said is an objection. Pure
+ * acknowledgements are not stored in the discussion (they accept at once), so
+ * a later entry is a follow-up the agent answers in the thread, not a
+ * complaint about the finished work. Notes written by Crewly itself do not
+ * count.
+ *
+ * @param ticket - The ticket in 待验收
+ * @returns True when silence-about-the-work can be taken as acceptance now
+ */
+export function ownerMovedOn(ticket) {
+    const since = ticket.submittedAt ? Date.parse(ticket.submittedAt) : NaN;
+    if (!Number.isFinite(since))
+        return false;
+    const later = (ticket.discussion ?? []).filter((d) => d.author !== TICKET_CONSTANTS.STALE.NOTE_AUTHOR &&
+        d.author !== TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_NOTE_AUTHOR &&
+        Date.parse(d.at) > since);
+    return later.length > 0 && !later.some((d) => isOwnerObjection(d.text));
+}
 /**
  * The last time anything happened on a ticket: created, updated, answered,
  * submitted or discussed.

package/dist/backend/backend/src/services/v3/ticket-hygiene.js.map

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package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"ticket-intake.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-intake.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GAiCG;AAOH,OAAO,EAAiC,kBAAkB,EAAE,KAAK,iBAAiB,EAAE,MAAM,4BAA4B,CAAC;AAEvH,OAAO,KAAK,EAAkB,qBAAqB,EAAE,MAAM,wBAAwB,CAAC;AAEpF,OAAO,EACL,KAAK,OAAO,EACZ,KAAK,aAAa,EAClB,KAAK,gBAAgB,EAGtB,MAAM,iCAAiC,CAAC;AACzC,OAAO,EACL,KAAK,YAAY,EACjB,KAAK,aAAa,EAClB,KAAK,UAAU,EACf,KAAK,iBAAiB,EACtB,KAAK,mBAAmB,EACxB,KAAK,iBAAiB,EAWtB,KAAK,gBAAgB,EACrB,KAAK,WAAW,EACjB,MAAM,gCAAgC,CAAC;AAyBxC,OAAO,EAAE,kBAAkB,EAAE,CAAC;AAE9B;;;;;GAKG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAMrE;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,MAAM,EAAE,cAAc,UAAQ,GAAG,MAAM,GAAG,IAAI,CAOvF;AAED;;;;;;;;GAQG;AACH,wBAAgB,SAAS,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAQ9C;AAED;;;;;GAKG;AACH,wBAAgB,aAAa,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAEnD;AAED;;;;;;;;;;;;;;;;;;GAkBG;AACH,wBAAgB,iBAAiB,CAAC,IAAI,EAAE,MAAM,EAAE,GAAG,EAAE,iBAAiB,GAAG,OAAO,CAI/E;AAMD,wCAAwC;AACxC,MAAM,MAAM,aAAa,GACrB;IACE,IAAI,EAAE,OAAO,CAAC;IACd,cAAc,EAAE,MAAM,CAAC;IACvB,4EAA4E;IAC5E,QAAQ,EAAE,MAAM,CAAC;IACjB,4EAA4E;IAC5E,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;;;OAKG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;CACpB,GACD;IACE,IAAI,EAAE,SAAS,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,yCAAyC;IACzC,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB,CAAC;AAEN,4CAA4C;AAC5C,MAAM,WAAW,aAAa;IAC5B,mEAAmE;IACnE,IAAI,EAAE,MAAM,CAAC;IACb,wBAAwB;IACxB,MAAM,EAAE,YAAY,CAAC;IACrB,+BAA+B;IAC/B,WAAW,CAAC,EAAE,aAAa,CAAC;QAAE,IAAI,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC/C,qFAAqF;IACrF,OAAO,EAAE,OAAO,CAAC;IACjB,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;;OAIG;IACH,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB;;;;OAIG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAC/B,mEAAmE;IACnE,IAAI,CAAC,EAAE,SAAS,MAAM,EAAE,CAAC;IACzB;;;OAGG;IACH,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,sDAAsD;IACtD,OAAO,CAAC,EAAE,aAAa,CAAC;CACzB;AAED,sCAAsC;AACtC,MAAM,MAAM,aAAa,GACrB;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACxC,sFAAsF;GACpF;IAAE,MAAM,EAAE,mBAAmB,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACjE;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACxC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AAC1C,oCAAoC;GAClC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACzC,mCAAmC;GACjC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,MAAM,CAAA;CAAE,CAAC;AAE1C,sFAAsF;AACtF,MAAM,WAAW,mBAAmB;IAClC,MAAM,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAChE,MAAM,CAAC,GAAG,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAC/F,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;CAC7D;AAED,uDAAuD;AACvD,MAAM,WAAW,iBAAiB;IAChC;;;;;;OAMG;IACH,IAAI,CAAC,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAAC;IAC5E;;;;;OAKG;IACH,aAAa,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACtE;;;;;OAKG;IACH,QAAQ,CAAC,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CACnE;AAED,kEAAkE;AAClE,MAAM,WAAW,kBAAkB;IACjC,MAAM,CAAC,KAAK,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACxG,OAAO,CAAC,EAAE,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;IAC7C,OAAO,IAAI,OAAO,CAAC,OAAO,EAAE,CAAC,CAAC;IAC9B,MAAM,CAAC,EAAE,EAAE,MAAM,EAAE,OAAO,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACtH,cAAc,IAAI,MAAM,CAAC;CAC1B;AAED,mDAAmD;AACnD,MAAM,WAAW,cAAc;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,GAAG,EAAE,MAAM,GAAG,IAAI,CAAC;IACnB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,IAAI,EAAE,UAAU,CAAC;IACjB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,OAAO,CAAC,UAAU,CAAC,CAAC;IAC9B,aAAa,EAAE,mBAAmB,CAAC;IACnC,MAAM,EAAE,YAAY,GAAG,IAAI,CAAC;IAC5B,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,uDAAuD;IACvD,UAAU,EAAE,gBAAgB,EAAE,CAAC;IAC/B,uCAAuC;IACvC,KAAK,EAAE,WAAW,GAAG,IAAI,CAAC;IAC1B,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,+BAA+B;IAC/B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,6CAA6C;IAC7C,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B;;;;OAIG;IACH,UAAU,EAAE,gBAAgB,GAAG,IAAI,CAAC;CACrC;AAED,oDAAoD;AACpD,MAAM,WAAW,eAAe;IAC9B,MAAM,CAAC,EAAE,iBAAiB,CAAC;IAC3B,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,8DAA8D;IAC9D,CAAC,CAAC,EAAE,MAAM,CAAC;IACX,mEAAmE;IACnE,aAAa,CAAC,EAAE,OAAO,CAAC;CACzB;AAED,mDAAmD;AACnD,MAAM,WAAW,gBAAgB;IAC/B;;;;OAIG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,6DAA6D;IAC7D,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,sEAAsE;IACtE,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,2DAA2D;IAC3D,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,uEAAuE;IACvE,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB,2DAA2D;IAC3D,EAAE,CAAC,EAAE,MAAM,CAAC;CACb;AAED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package/dist/backend/backend/src/services/v3/ticket-intake.service.js

@@ -38,7 +38,7 @@ import { modifyJsonFile } from '../../utils/file-io.utils.js';
 import { TICKET_CONSTANTS } from '../../constants.js';
 import { isApproval } from '../open-items/open-items.service.js';
 import { askText, classifyOwnerMessage, weightedTextLength } from './ticket-ask-classifier.js';
-import { ticketLastActivity } from './ticket-hygiene.js';
+import { ticketLastActivity, RESEND_OR_WHERE } from './ticket-hygiene.js';
 import { redactSensitive } from '../wiki/wiki-redaction.js';
 import { TERMINAL_REQUEST_STATUSES, isValidRequestTransition, } from '../../types/v2/request.types.js';
 import { formatTicketNumber, parseTicketNumber, deriveBoardColumn, ticketPriorityLabel, inferTicketKind, uniqueTicketIdFromTexts, parseReviewReply, activeAcceptance, ticketNeedsReview, } from '../../types/v2/ticket.types.js';
@@ -1021,8 +1021,6 @@ export function setTicketIntakeService(service) {
 export function getTicketIntakeService() {
     return instance;
 }
-/** The owner asks where it is / to send it again — never an approval. */
-const RESEND_OR_WHERE = /(再发|重新发|重发|再给我|发一下|发我一下|在哪|哪里|哪儿|没看到|没收到|看不到|找不到|收不到|链接呢|发到哪|where|resend|send (?:it |the \w+ )?again|didn'?t (?:get|see|receive)|can'?t (?:find|see)|no link)/i;
 /** Extra approval words beyond {@link isApproval} and the review aliases. */
 const SHIP_IT = /^\s*(?:ship it|ship|looks great|perfect|nice|great)[\s。.!！~～👍✅]*$/i;
 /**