crewly 1.20.183 → 1.20.184

package/dist/backend/backend/src/services/open-items/open-item-extractor.js

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+/**
+ * Find the commitments and questions an agent left open in a reply to the
+ * owner (specs/2026-10-01-reply-open-items.md §1). Pure, rules only.
+ *
+ * Tuned to miss rather than invent: a missed promise costs one follow-up the
+ * owner has to ask for himself; an invented question puts a pointless card in
+ * front of him. So a sentence only counts when it clearly says
+ *
+ * - **commitment**: a first-person future deliverable for the owner
+ *   ("明天中午给我，我核过以后挑最有用的几条发你", "I'll send the draft tonight");
+ * - **question**: a direct question that asks the owner to decide or confirm
+ *   ("这个读法，你同意吗？", "Should I keep the appendix?").
+ *
+ * Skipped on purpose: past tense ("已经发你了", "attached below"), conditional
+ * offers ("要的话我再…", "if you want, I'll…"), quoted text, headings,
+ * questions to a colleague (an @-mention or a teammate's name up front) and
+ * rhetorical questions that the agent answers itself.
+ *
+ * @module services/open-items/open-item-extractor
+ */
+import { OPEN_ITEMS_CONSTANTS } from '../../constants.js';
+/**
+ * Lines that are not prose: headings, quotes, code.
+ *
+ * @param line - Trimmed line
+ * @returns True to skip the line
+ */
+function isNonProseLine(line) {
+    if (/^(#{1,6}\s|>|```|\|)/.test(line))
+        return true;
+    // A whole line in bold/italics is a heading ("*为什么是你？*").
+    if (/^[*_]{1,2}[^*_]+[*_]{1,2}[:：]?$/.test(line))
+        return true;
+    return false;
+}
+const OPEN_QUOTES = '「『“‘《（(';
+const CLOSE_QUOTES = '」』”’》）)';
+/**
+ * Split one line into sentences at 。！？!?；; (and ". " before a capital or
+ * CJK), never inside quotes or brackets, keeping each terminator.
+ *
+ * @param line - One line
+ * @returns Sentences
+ */
+function splitLine(line) {
+    const out = [];
+    let depth = 0;
+    let cur = '';
+    const chars = [...line];
+    for (let i = 0; i < chars.length; i++) {
+        const ch = chars[i];
+        cur += ch;
+        if (OPEN_QUOTES.includes(ch))
+            depth += 1;
+        else if (CLOSE_QUOTES.includes(ch))
+            depth = Math.max(0, depth - 1);
+        if (depth > 0)
+            continue;
+        const next = chars[i + 1];
+        const cut = '。！？!?；;'.includes(ch) || (ch === '.' && next === ' ' && /[A-Z\u4e00-\u9fff]/u.test(chars[i + 2] ?? ''));
+        // Keep closing punctuation right after the terminator ("？）", "。」").
+        if (cut && !(next && CLOSE_QUOTES.includes(next))) {
+            if (cur.trim())
+                out.push(cur.trim());
+            cur = '';
+        }
+    }
+    if (cur.trim())
+        out.push(cur.trim());
+    return out;
+}
+/**
+ * Split a reply into sentences, line by line.
+ *
+ * @param text - Reply text
+ * @returns Sentences
+ */
+export function splitSentences(text) {
+    const out = [];
+    const noCode = text.replace(/```[\s\S]*?```/g, ' ');
+    for (const raw of noCode.split(/\n+/)) {
+        const line = raw.replace(/^\s*(?:[-*•·]|\d+[.)、])\s+/, '').trim();
+        if (!line || isNonProseLine(line))
+            continue;
+        const parts = splitLine(line);
+        parts.forEach((p, i) => out.push({ text: p, index: i, line: parts }));
+    }
+    return out;
+}
+/**
+ * Whether the sentence's question mark sits inside quotes (a quoted question,
+ * e.g. 早报里问你一句「你怎么看？」).
+ *
+ * @param s - Sentence
+ * @returns True when every ?/？ is inside quotes
+ */
+function questionIsQuoted(s) {
+    let depth = 0;
+    let unquoted = false;
+    for (const ch of s) {
+        if ('「『“‘《'.includes(ch))
+            depth += 1;
+        else if ('」』”’》'.includes(ch))
+            depth = Math.max(0, depth - 1);
+        else if ((ch === '?' || ch === '？') && depth === 0)
+            unquoted = true;
+    }
+    return !unquoted;
+}
+/**
+ * Clip to one line of at most `max` characters.
+ *
+ * @param s - Text
+ * @param max - Max characters
+ * @returns Clipped text
+ */
+function clip(s, max) {
+    const flat = s.replace(/\s+/g, ' ').replace(/^[*_]+|[*_]+$/g, '').trim();
+    return flat.length > max ? `${flat.slice(0, max - 1)}…` : flat;
+}
+/**
+ * Whether a sentence is addressed to someone other than the owner: an
+ * @-mention of another user, or a colleague's name opening it ("Kai，你…").
+ *
+ * @param s - Sentence
+ * @param opts - Colleague names, owner id
+ * @returns True when it is for a colleague
+ */
+function addressedToColleague(s, opts) {
+    for (const m of s.matchAll(/<@([A-Z0-9]+)>/g)) {
+        if (!opts.ownerSlackUserId || m[1] !== opts.ownerSlackUserId)
+            return true;
+    }
+    if (/(^|\s)@[A-Za-z一-鿿][\w一-鿿-]*/u.test(s.replace(/<@[A-Z0-9]+>/g, '')))
+        return true;
+    for (const name of opts.colleagueNames ?? []) {
+        const n = name.trim();
+        if (n.length < 2)
+            continue;
+        const esc = n.replace(/[.*+?^${}()|[\]\\]/g, '\\$&');
+        if (new RegExp(`^${esc}\\s*[,，:：]`, 'i').test(s))
+            return true;
+    }
+    return false;
+}
+// ---------------------------------------------------------------------------
+// Commitments
+// ---------------------------------------------------------------------------
+/** A deliverable for the owner (Chinese): 发你 / 给你 / 告诉你 / 发在这里 … */
+const ZH_DELIVER = /(?:发|给|交|传|带|拿|报|汇报|同步|告诉|通知|回复|回|贴|放|整理|写|做|出|补|帮)(?:一下|一份|一版|一个|几条|上来)?(?:给)?(?:你|您)(?![们的])|(?:发|贴|放|交)(?:在|到)(?:这里|这儿|这个线程|群里|频道)|(?:发|贴|交)上来|给你看|拿给你|报给你/u;
+/** Future markers (Chinese). */
+const ZH_FUTURE = /明天|明早|明晚|今晚|今天|后天|下周|周[一二三四五六日天]|星期[一二三四五六日天]|礼拜[一二三四五六日天]|稍后|待会|一会儿|回头|晚点|之后|以后|再|会|先|小时|分钟|中午|下午|晚上|早上|上午|[好完](?:以后|之后|后)|出来[后以]|核过|过一遍|一起/u;
+/** Past / already-done markers (Chinese). */
+const ZH_PAST = /已经|已(?:发|放|附|写|改|存|同步|上传)|刚才|刚刚|附在|附上了|见下|如下|下面附|现在(?:先)?给(?:你|您)|这是|下面是|(?:你|您)了[，。！,.!]?$|(?:你|您)了[，,]/u;
+/** Standing habits, not one deliverable: "以后每章都给你发 PDF", "from now on". */
+const HABITUAL = /每(?:次|章|天|周|个|篇|期|回|晚|早)|以后都|今后|往后|所有|一律|都先|都按|照常|from now on|every (?:time|day|week|chapter)|each time/iu;
+/** Conditional offers (Chinese): "要的话我再…", "如果你想…". */
+const ZH_CONDITIONAL = /如果|要是|假如|的话|需要的话|想要的话/u;
+/** First-person future deliverable (English). */
+const EN_COMMIT = /\b(?:i'?ll|i will|i'm going to|i am going to|we'?ll|we will|i'?m gonna|i can have)\b[^.?!]{0,80}?\b(?:send|share|post|deliver|get back|circle back|follow up|report back|update you|let you know|bring|hand over|draft|write up|put together|wrap up|finish|have (?:it|this|that|them|the \w+)|get (?:it|this|that|them) to you)\b/i;
+/** Conditional / past (English). */
+const EN_SKIP = /\b(?:if|unless|otherwise|whenever|in case|already|attached|below|above|have sent|sent you|i'?d)\b/i;
+/** Someone other than the agent's side does the delivering ("别人第二天白天回你"). */
+const ZH_THIRD_PARTY = /^(?:别人|他们|她们|他|她|它|对方|大家|有人|读者|用户|客户|网友|粉丝|对面)/u;
+/**
+ * Whether the clause holding the deliverable has a third party as subject.
+ *
+ * @param t - Sentence (quotes removed)
+ * @returns True when someone outside the team delivers
+ */
+function thirdPartyDelivers(t) {
+    const clause = t.split(/[，,；;：:]/).find((c) => ZH_DELIVER.test(c));
+    return !!clause && ZH_THIRD_PARTY.test(clause.trim());
+}
+/**
+ * Whether a sentence is a commitment to the owner.
+ *
+ * @param s - Sentence
+ * @returns True for a first-person future deliverable
+ */
+export function isCommitment(s) {
+    // Quoted words are someone else's ("…原话：「10 分钟就给你做出…」").
+    // So are bracketed asides ("（…Gemini 带你玩夏威夷…）").
+    const t = s.replace(/「[^」]*」|『[^』]*』|“[^”]*”|"[^"]*"|（[^）]*）|\([^)]*\)/g, ' ').trim();
+    if (/[?？]\s*$/.test(t))
+        return false;
+    if (thirdPartyDelivers(t))
+        return false;
+    if (HABITUAL.test(t))
+        return false;
+    if (/[一-鿿]/.test(t) && ZH_DELIVER.test(t)) {
+        if (ZH_PAST.test(t) || ZH_CONDITIONAL.test(t))
+            return false;
+        return ZH_FUTURE.test(t);
+    }
+    if (EN_COMMIT.test(t))
+        return !EN_SKIP.test(t);
+    return false;
+}
+// ---------------------------------------------------------------------------
+// Due times
+// ---------------------------------------------------------------------------
+const WEEKDAY_ZH = { 日: 0, 天: 0, 一: 1, 二: 2, 三: 3, 四: 4, 五: 5, 六: 6 };
+const WEEKDAY_EN = { sunday: 0, monday: 1, tuesday: 2, wednesday: 3, thursday: 4, friday: 5, saturday: 6 };
+/**
+ * A local date `days` after `now` at `hour`:00.
+ *
+ * @param now - Clock
+ * @param days - Days ahead
+ * @param hour - Local hour
+ * @returns Date
+ */
+function dayAt(now, days, hour) {
+    const d = new Date(now.getTime());
+    d.setDate(d.getDate() + days);
+    d.setHours(hour, 0, 0, 0);
+    return d;
+}
+/**
+ * The hour a part-of-day word names, or null.
+ *
+ * @param t - Lower-cased text
+ * @returns Local hour
+ */
+function partOfDayHour(t) {
+    if (/中午|\bnoon\b|\blunch/.test(t))
+        return 12;
+    if (/傍晚|下班|end of (?:the )?day|\beod\b/.test(t))
+        return 18;
+    if (/下午|afternoon/.test(t))
+        return 15;
+    if (/晚上|晚|evening|night|tonight/.test(t))
+        return 21;
+    if (/早上|上午|早|morning/.test(t))
+        return 10;
+    return null;
+}
+/**
+ * When a commitment is due.
+ *
+ * Rules (local time): an explicit day/part of day wins ("明天中午" → tomorrow
+ * 12:00, "tonight" → today 21:00, "by Friday" → Friday 12:00); "tomorrow"
+ * alone → tomorrow {@link OPEN_ITEMS_CONSTANTS.DEFAULT_DUE_HOUR_LOCAL}:00;
+ * "in 2 hours" → +2 h; nothing → +{@link OPEN_ITEMS_CONSTANTS.DEFAULT_DUE_MS}.
+ *
+ * @param s - Sentence
+ * @param now - When it was said
+ * @returns Due time and whether the text named it
+ */
+export function parseDue(s, now) {
+    const t = s.toLowerCase();
+    const defaultHour = OPEN_ITEMS_CONSTANTS.DEFAULT_DUE_HOUR_LOCAL;
+    const text = (due) => ({ due, source: 'text' });
+    const rel = /(\d+(?:\.\d+)?)\s*(?:个)?\s*(小时|hours?|hrs?|分钟|minutes?|mins?)/.exec(t);
+    if (rel) {
+        const n = Number(rel[1]);
+        const ms = /小时|hour|hr/.test(rel[2]) ? n * 3600_000 : n * 60_000;
+        if (ms > 0)
+            return text(new Date(now.getTime() + ms));
+    }
+    if (/半小时|half an hour/.test(t))
+        return text(new Date(now.getTime() + 1800_000));
+    // "晚点" / "早点" mean later / sooner, not evening / morning.
+    const part = partOfDayHour(t.replace(/晚点|早点|晚些|早些/g, ''));
+    if (/后天|day after tomorrow/.test(t))
+        return text(dayAt(now, 2, part ?? defaultHour));
+    if (/明早/.test(t))
+        return text(dayAt(now, 1, 10));
+    if (/明晚/.test(t))
+        return text(dayAt(now, 1, 21));
+    if (/明天|tomorrow/.test(t))
+        return text(dayAt(now, 1, part ?? defaultHour));
+    if (/今晚|tonight/.test(t)) {
+        const d = dayAt(now, 0, 21);
+        return text(d.getTime() > now.getTime() ? d : new Date(now.getTime() + 2 * 3600_000));
+    }
+    const zhDay = /(下)?(?:周|星期|礼拜)([一二三四五六日天])/.exec(s);
+    const enDay = /\b(next\s+)?(sunday|monday|tuesday|wednesday|thursday|friday|saturday)\b/.exec(t);
+    if (zhDay || enDay) {
+        const target = zhDay ? WEEKDAY_ZH[zhDay[2]] : WEEKDAY_EN[enDay[2]];
+        const nextWeek = !!(zhDay ? zhDay[1] : enDay[1]);
+        let days = (target - now.getDay() + 7) % 7 || 7;
+        if (nextWeek) {
+            // "下周三" / "next Wednesday": the one in the coming (Monday-start) week.
+            const toNextMonday = (1 - now.getDay() + 7) % 7 || 7;
+            days = toNextMonday + ((target + 6) % 7);
+        }
+        return text(dayAt(now, days, part ?? defaultHour));
+    }
+    if (/下周|next week/.test(t)) {
+        const days = ((1 - now.getDay() + 7) % 7) || 7;
+        return text(dayAt(now, days, defaultHour));
+    }
+    if (/今天|today|later today|end of (?:the )?day|eod|下班前/.test(t) || (part !== null && !/明|tomorrow/.test(t))) {
+        const d = dayAt(now, 0, part ?? 18);
+        if (d.getTime() > now.getTime())
+            return text(d);
+        return text(new Date(now.getTime() + 3 * 3600_000));
+    }
+    if (/稍后|待会|一会儿|晚点|马上|soon|shortly|in a bit|later/.test(t)) {
+        return text(new Date(now.getTime() + 2 * 3600_000));
+    }
+    return { due: new Date(now.getTime() + OPEN_ITEMS_CONSTANTS.DEFAULT_DUE_MS), source: 'default' };
+}
+// ---------------------------------------------------------------------------
+// Questions
+// ---------------------------------------------------------------------------
+/**
+ * Asks the owner to decide or confirm (Chinese): a yes/no or either/or shape.
+ * Open information questions ("你们每周花多少小时？") are left alone — a card
+ * cannot answer them, and the agent sees the owner's reply anyway.
+ */
+const ZH_ASK = /吗|要不要|是不是|是否|可不可以|能不能|行不行|好不好|同意|确认|批准|拍板|还是|对吧|对不对|OK|ok|定一下/u;
+/** Asks the owner to decide or confirm (English): yes/no or either/or. */
+const EN_ASK = /^(?:so,?\s+)?(?:should|shall|do|does|can|could|would|will|is|are|may|want|ok|okay|any objection|happy|good)\b|\bwant me to\b|\bok(?:ay)?\s*\?$|\bright\s*\?$|\bor\b[^?]*\?$/i;
+/** Rhetorical openers: the agent is not asking. */
+const RHETORICAL_OPEN = /^(?:难道|凭什么|谁说|岂不是|何必|你可能会问|你也许会问|有人会问|为什么(?!你)|what if\b|who says\b|isn'?t it\b|why would\b|you might ask\b|you may ask\b|why\b(?! did you| do you| would you))/iu;
+/** A sentence that answers the question before it. */
+const SELF_ANSWER = /^(?:因为|答案|原因是|原因在于|其实|简单说|because\b|the answer\b|that'?s because\b|simple[:：])/iu;
+/**
+ * Whether a sentence (with its neighbours) is a question for the owner.
+ *
+ * @param s - The sentence
+ * @param next - The sentence after it on the same line, if any
+ * @param opts - Extraction options
+ * @returns True for a decision/confirmation question to the owner
+ */
+export function isOwnerQuestion(s, next, opts) {
+    const t = s.trim();
+    if (!/[?？]\s*[)）]?$/.test(t))
+        return false;
+    if (questionIsQuoted(t))
+        return false;
+    if (RHETORICAL_OPEN.test(t))
+        return false;
+    if (next && SELF_ANSWER.test(next.trim()))
+        return false;
+    if (addressedToColleague(t, opts))
+        return false;
+    const core = t.replace(/[?？\s]+$/u, '');
+    if (core.replace(/[\s*_]/g, '').length < 4)
+        return false;
+    return /[一-鿿]/.test(t) ? ZH_ASK.test(t) : EN_ASK.test(t);
+}
+/**
+ * A fallback sentence: what the agent does without an answer ("不同意的话我就删掉").
+ *
+ * @param s - Sentence after the question
+ * @returns True when it states a fallback
+ */
+function isFallback(s) {
+    if (!s)
+        return false;
+    return /的话|否则|不然|if not\b|otherwise\b|if you don'?t\b|if you disagree\b|unless you\b|if i don'?t hear\b|if there'?s no objection\b|if no objection\b/iu.test(s);
+}
+// ---------------------------------------------------------------------------
+// Entry point
+// ---------------------------------------------------------------------------
+/**
+ * Find open items in an agent's reply to the owner.
+ *
+ * @param text - The reply
+ * @param opts - Clock, colleague names, owner id
+ * @returns Commitments and questions (each at most
+ *   {@link OPEN_ITEMS_CONSTANTS.MAX_ITEMS_PER_REPLY})
+ *
+ * @example
+ * extractOpenItems('明天中午给我，我核过以后挑最有用的几条发你。', { now })
+ * // → { commitments: [{ text: '明天中午给我，我核过以后挑最有用的几条发你。', due: <tomorrow 12:00>, … }], questions: [] }
+ */
+export function extractOpenItems(text, opts) {
+    const out = { commitments: [], questions: [] };
+    if (!text || !text.trim())
+        return out;
+    const max = OPEN_ITEMS_CONSTANTS.MAX_ITEMS_PER_REPLY;
+    for (const sentence of splitSentences(text)) {
+        const s = sentence.text;
+        const next = sentence.line[sentence.index + 1];
+        if (out.questions.length < max && isOwnerQuestion(s, next, opts)) {
+            out.questions.push({
+                type: 'question',
+                text: clip(s, OPEN_ITEMS_CONSTANTS.QUESTION_MAX_CHARS),
+                ...(isFallback(next) ? { fallback: clip(next, OPEN_ITEMS_CONSTANTS.QUESTION_MAX_CHARS) } : {}),
+            });
+            continue;
+        }
+        if (out.commitments.length < max && !addressedToColleague(s, opts) && isCommitment(s)) {
+            const { due, source } = parseDue(s, opts.now);
+            out.commitments.push({ type: 'commitment', text: clip(s, OPEN_ITEMS_CONSTANTS.TEXT_MAX_CHARS), due, dueSource: source });
+        }
+    }
+    return out;
+}
+//# sourceMappingURL=open-item-extractor.js.map

package/dist/backend/backend/src/services/open-items/open-item-extractor.js.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/services/open-items/open-items-backfill.d.ts

@@ -0,0 +1,70 @@
+/**
+ * One-off backfill: scan tickets of the last 7 days for commitments and
+ * questions their agents left open before open-item tracking existed
+ * (specs/2026-10-01-reply-open-items.md §6). Dry-run by default: it reports
+ * what it WOULD create and changes nothing.
+ *
+ * An item already settled by the conversation is skipped:
+ * - a commitment the agent (or the child's agent) delivered later in the
+ *   thread, by the live delivery rule;
+ * - a question the owner replied to later in the thread.
+ *
+ * @module services/open-items/open-items-backfill
+ */
+import type { Request } from '../../types/v2/request.types.js';
+import type { WorkItem } from '../../types/v2/work-item.types.js';
+import { type OpenItemsChatMessage, type OpenItemsService } from './open-items.service.js';
+/** Readers the backfill needs. */
+export interface BackfillDeps {
+    service: Pick<OpenItemsService, 'plan' | 'adopt' | 'deliveredBy' | 'findRequestFor'>;
+    listRequests: () => Promise<Request[]>;
+    listWorkItems: () => Promise<WorkItem[]>;
+    /** Every message of a conversation thread (root + replies), oldest first */
+    listThread: (channelId: string, rootId: string) => Promise<OpenItemsChatMessage[]>;
+    now?: () => Date;
+}
+/** One row of the report. */
+export interface BackfillRow {
+    requestId: string;
+    ticket: string;
+    requestStatus: string;
+    agent: string;
+    type: 'commitment' | 'question';
+    text: string;
+    /** When the agent said it */
+    at: string;
+    /** What the backfill does with it */
+    action: string;
+    /** Commitment: due time */
+    due?: string;
+    /** Commitment: child work it waits on (id: status) */
+    children?: string[];
+    /** Why it is skipped (already settled) */
+    skipped?: string;
+}
+/** The report. */
+export interface BackfillReport {
+    dryRun: boolean;
+    scanned: number;
+    rows: BackfillRow[];
+    /** Tickets that would move from done to awaiting_followup */
+    reopened: string[];
+}
+/**
+ * Run the backfill.
+ *
+ * @param deps - Readers and the service
+ * @param opts - `apply: true` to make the changes (default: dry-run)
+ * @returns What it found (and, when applied, did)
+ */
+export declare function backfillOpenItems(deps: BackfillDeps, opts?: {
+    apply?: boolean;
+}): Promise<BackfillReport>;
+/**
+ * Plain-text rendering of a report (the script's output).
+ *
+ * @param report - Report
+ * @returns Text
+ */
+export declare function formatBackfillReport(report: BackfillReport): string;
+//# sourceMappingURL=open-items-backfill.d.ts.map

package/dist/backend/backend/src/services/open-items/open-items-backfill.d.ts.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/services/open-items/open-items-backfill.js

@@ -0,0 +1,147 @@
+/**
+ * One-off backfill: scan tickets of the last 7 days for commitments and
+ * questions their agents left open before open-item tracking existed
+ * (specs/2026-10-01-reply-open-items.md §6). Dry-run by default: it reports
+ * what it WOULD create and changes nothing.
+ *
+ * An item already settled by the conversation is skipped:
+ * - a commitment the agent (or the child's agent) delivered later in the
+ *   thread, by the live delivery rule;
+ * - a question the owner replied to later in the thread.
+ *
+ * @module services/open-items/open-items-backfill
+ */
+import { OPEN_ITEMS_CONSTANTS } from '../../constants.js';
+import { formatTicketNumber } from '../../types/v2/ticket.types.js';
+import { childrenState, childWorkFor, isSameItem } from './open-items.service.js';
+/**
+ * Run the backfill.
+ *
+ * @param deps - Readers and the service
+ * @param opts - `apply: true` to make the changes (default: dry-run)
+ * @returns What it found (and, when applied, did)
+ */
+export async function backfillOpenItems(deps, opts = {}) {
+    const apply = opts.apply === true;
+    const now = (deps.now ?? (() => new Date()))();
+    const since = now.getTime() - OPEN_ITEMS_CONSTANTS.LOOKBACK_MS;
+    const allRequests = await deps.listRequests();
+    const requests = allRequests.filter((r) => typeof r.ticketNumber === 'number' && !!r.chatRef && r.status !== 'cancelled' && Date.parse(r.updatedAt) >= since);
+    const pool = await deps.listWorkItems();
+    const report = { dryRun: !apply, scanned: requests.length, rows: [], reopened: [] };
+    for (const request of requests) {
+        const ref = request.chatRef;
+        const thread = (await deps.listThread(ref.channelId, ref.threadRootId)).sort((a, b) => (a.createdAt ?? 0) - (b.createdAt ?? 0));
+        const ticket = formatTicketNumber(request.ticketNumber);
+        const keep = [];
+        for (const message of thread) {
+            if (message.senderType !== 'agent' || Date.parse(new Date(message.createdAt ?? 0).toISOString()) < since)
+                continue;
+            if ((request.openItems ?? []).some((i) => i.sourceMessageId === message.id))
+                continue;
+            // One ticket per message, as the live path decides it.
+            if (deps.service.findRequestFor(message, allRequests)?.id !== request.id)
+                continue;
+            const at = new Date(message.createdAt ?? now.getTime());
+            const planned = await deps.service.plan(request, message, at);
+            const later = thread.filter((m) => (m.createdAt ?? 0) > (message.createdAt ?? 0));
+            for (const p of planned) {
+                if (keep.some((k) => isSameItem(k.item, p.item)))
+                    continue;
+                const row = {
+                    requestId: request.id,
+                    ticket,
+                    requestStatus: request.status,
+                    agent: p.item.agent,
+                    type: p.item.type,
+                    text: p.item.text,
+                    at: p.item.createdAt,
+                    action: '',
+                };
+                if (p.item.type === 'commitment') {
+                    const children = childWorkFor(request, p.item, pool);
+                    const byId = new Map(pool.map((w) => [w.id, w]));
+                    row.due = p.item.due;
+                    row.children = children.map((id) => `${id.slice(0, 8)}: ${byId.get(id)?.status ?? '?'}`);
+                    const item = { ...p.item, ...(children.length ? { childWorkItemIds: children } : {}) };
+                    const delivery = later.find((m) => m.senderType === 'agent' && deps.service.deliveredBy(item, m, pool));
+                    if (delivery) {
+                        row.skipped = `delivered by ${delivery.senderId} at ${new Date(delivery.createdAt ?? 0).toISOString()}`;
+                        row.action = 'none';
+                        report.rows.push(row);
+                        continue;
+                    }
+                    const state = childrenState(children, pool);
+                    const overdue = p.item.due ? Date.parse(p.item.due) <= now.getTime() : false;
+                    const parts = ['create follow-up WorkItem for ' + p.item.agent];
+                    if (state.ready)
+                        parts.push(`wake ${p.item.agent} now — the work is ready (finished ${state.finishedAt ?? '?'})`);
+                    else if (state.pending.length)
+                        parts.push(`wait for ${state.pending.map((w) => `${w.id.slice(0, 8)} (${w.status})`).join(', ')}`);
+                    if (overdue)
+                        parts.push('already past due → nudge on the next sweep');
+                    row.action = parts.join('; ');
+                }
+                else {
+                    const ownerReply = later.find((m) => m.senderType === 'user');
+                    if (ownerReply) {
+                        row.skipped = `owner replied at ${new Date(ownerReply.createdAt ?? 0).toISOString()}`;
+                        row.action = 'none';
+                        report.rows.push(row);
+                        continue;
+                    }
+                    if (p.linkedDecisionId) {
+                        row.action = `link to existing ask-owner card ${p.linkedDecisionId} (no new card)`;
+                    }
+                    else if (p.card) {
+                        const opts = p.card.options.map((o) => `${o.label}${o.detail ? ` (${o.detail})` : ''}`).join(' / ');
+                        const def = p.card.options.find((o) => o.key === p.card.defaultKey)?.label ?? p.card.defaultKey;
+                        row.action = `post decision card as ${p.item.agent} in the ticket thread: ${opts}; default ${def}; deadline tomorrow 12:00${p.card.sensitive ? `; sensitive ${p.card.sensitive}` : ''}`;
+                    }
+                }
+                keep.push(p);
+                report.rows.push(row);
+            }
+        }
+        if (keep.length === 0)
+            continue;
+        if (request.status === 'done')
+            report.reopened.push(`${ticket} (${request.id.slice(0, 8)})`);
+        if (apply)
+            await deps.service.adopt(request.id, keep);
+    }
+    return report;
+}
+/**
+ * Plain-text rendering of a report (the script's output).
+ *
+ * @param report - Report
+ * @returns Text
+ */
+export function formatBackfillReport(report) {
+    const lines = [];
+    lines.push(`${report.dryRun ? 'DRY RUN — nothing changed' : 'APPLIED'}. Tickets scanned (last 7 days): ${report.scanned}.`);
+    const live = report.rows.filter((r) => !r.skipped);
+    const skipped = report.rows.filter((r) => r.skipped);
+    lines.push(`Open items to track: ${live.length} (${live.filter((r) => r.type === 'commitment').length} commitments, ${live.filter((r) => r.type === 'question').length} questions). Already settled, skipped: ${skipped.length}.`);
+    if (report.reopened.length)
+        lines.push(`Closed tickets that would move to awaiting_followup: ${report.reopened.join(', ')}`);
+    for (const r of live) {
+        lines.push('');
+        lines.push(`${r.ticket} [${r.requestStatus}] ${r.type.toUpperCase()} by ${r.agent} at ${r.at}`);
+        lines.push(`  "${r.text}"`);
+        if (r.due)
+            lines.push(`  due: ${r.due}`);
+        if (r.children?.length)
+            lines.push(`  child work: ${r.children.join(', ')}`);
+        lines.push(`  → ${r.action}`);
+    }
+    if (skipped.length) {
+        lines.push('');
+        lines.push('Skipped (already settled in the thread):');
+        for (const r of skipped)
+            lines.push(`  ${r.ticket} ${r.type} by ${r.agent}: "${r.text.slice(0, 80)}" — ${r.skipped}`);
+    }
+    return lines.join('\n');
+}
+//# sourceMappingURL=open-items-backfill.js.map

package/dist/backend/backend/src/services/open-items/open-items-backfill.js.map

@@ -0,0 +1 @@
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