crewly 1.20.163 → 1.20.165

package/dist/cli/backend/src/services/slack/slack-auto-working.service.js

@@ -0,0 +1,200 @@
+/**
+ * Harness-posted "working on it" placeholders.
+ *
+ * An owner's Slack message that reaches agents who were only *told* (an
+ * un-@'d channel message broadcast to the room) got no placeholder unless
+ * the agent itself chose to call `reply-channel --working`. Owen worked
+ * 3.5 minutes on such a message in #pro-ce without calling it, and the
+ * owner, seeing nothing, thought Crewly was down (2026-09-30).
+ *
+ * This watches each owner delivery for a short window. The first recipient
+ * seen starting a turn — idle → busy — gets the placeholder, posted exactly
+ * as `/api/slack/working` posts it (same key, same bot identity), so the
+ * existing answer-replaces-placeholder and settle-on-idle rules apply
+ * unchanged. It stands down when the thread already has a placeholder or an
+ * answer, and never guesses about an agent that was busy before the message
+ * arrived (its busy state says nothing about this message).
+ *
+ * @module services/slack/slack-auto-working.service
+ */
+import { SLACK_TYPING_CONSTANTS } from '../../constants.js';
+import { LoggerService } from '../core/logger.service.js';
+/**
+ * Posts a "working on it" placeholder for the first recipient of an owner's
+ * Slack message that starts working on it.
+ */
+export class SlackAutoWorkingService {
+    deps;
+    logger;
+    watches = new Map();
+    nextId = 1;
+    /**
+     * @param deps - Placeholder service, busy probe, optional window/clock overrides
+     */
+    constructor(deps) {
+        this.deps = deps;
+        this.logger = LoggerService.getInstance().createComponentLogger('SlackAutoWorking');
+    }
+    now() {
+        return this.deps.now ? this.deps.now() : Date.now();
+    }
+    /**
+     * Start watching an owner's message. Call before delivering it, so a turn
+     * that starts while other recipients are still being delivered to counts.
+     *
+     * @param delivery - Where the message is, who may get it, and who posts for whom
+     * @returns Handle to report the delivery outcome on
+     */
+    watch(delivery) {
+        const id = this.nextId++;
+        const busyAtDelivery = new Set(delivery.candidates.filter((s) => this.deps.isAgentBusy(s)));
+        this.watches.set(id, { id, delivery, busyAtDelivery, deliveredTo: null, busyWhileDelivering: [], deadline: null, openedAt: this.now() });
+        if (this.watches.size > SLACK_TYPING_CONSTANTS.AUTO_WORKING_MAX_WATCHES) {
+            const oldest = this.watches.keys().next().value;
+            if (oldest !== undefined)
+                this.watches.delete(oldest);
+        }
+        return {
+            delivered: (sessions) => this.delivered(id, sessions),
+            cancel: () => {
+                this.watches.delete(id);
+            },
+        };
+    }
+    delivered(id, sessions) {
+        const watch = this.watches.get(id);
+        if (!watch)
+            return;
+        watch.deliveredTo = new Set(sessions.filter((s) => !watch.busyAtDelivery.has(s)));
+        watch.deadline = this.now() + (this.deps.windowMs ?? SLACK_TYPING_CONSTANTS.AUTO_WORKING_WINDOW_MS);
+        if (watch.deliveredTo.size === 0) {
+            this.watches.delete(id);
+            return;
+        }
+        const first = watch.busyWhileDelivering.find((s) => watch.deliveredTo.has(s));
+        if (first)
+            this.trigger(watch, first);
+    }
+    /**
+     * An agent was just seen starting a turn (idle → busy).
+     *
+     * @param agentSession - The agent
+     */
+    noteBusy(agentSession) {
+        const now = this.now();
+        for (const watch of [...this.watches.values()]) {
+            const stale = watch.deadline !== null
+                ? now > watch.deadline
+                : now - watch.openedAt > SLACK_TYPING_CONSTANTS.AUTO_WORKING_DELIVERY_MAX_MS;
+            if (stale) {
+                this.watches.delete(watch.id);
+                continue;
+            }
+            if (watch.busyAtDelivery.has(agentSession))
+                continue;
+            if (watch.deliveredTo === null) {
+                if (watch.delivery.candidates.includes(agentSession) && !watch.busyWhileDelivering.includes(agentSession)) {
+                    watch.busyWhileDelivering.push(agentSession);
+                }
+                continue;
+            }
+            if (watch.deliveredTo.has(agentSession))
+                this.trigger(watch, agentSession);
+        }
+    }
+    /**
+     * A thread got a placeholder or an answer: the watches on it are done.
+     *
+     * @param slackChannelId - Slack channel or DM
+     * @param threadTs - Thread (undefined = top level)
+     */
+    noteThreadActivity(slackChannelId, threadTs) {
+        for (const watch of [...this.watches.values()]) {
+            if (watch.delivery.slackChannelId === slackChannelId && (watch.delivery.threadTs ?? '') === (threadTs ?? '')) {
+                this.watches.delete(watch.id);
+            }
+        }
+    }
+    /** Watches still open (tests / diagnostics). */
+    get watchCount() {
+        return this.watches.size;
+    }
+    keyFor(watch, agentSession) {
+        const { slackChannelId, threadTs } = watch.delivery;
+        return { agentSession, slackChannelId, ...(threadTs ? { threadTs } : {}) };
+    }
+    /**
+     * Post the placeholder for `agentSession` unless one is already showing
+     * for any recipient. The watch ends either way: one placeholder per message.
+     */
+    trigger(watch, agentSession) {
+        this.watches.delete(watch.id);
+        const recipients = new Set([...watch.delivery.candidates, agentSession]);
+        if ([...recipients].some((s) => this.deps.typing.owes(this.keyFor(watch, s))))
+            return;
+        const identity = watch.delivery.identityFor(agentSession);
+        if (!identity)
+            return;
+        const key = this.keyFor(watch, agentSession);
+        this.logger.info('Agent started on an owner message — posting its working placeholder', {
+            agentSession,
+            slackChannelId: key.slackChannelId,
+            threaded: Boolean(key.threadTs),
+        });
+        void this.deps.typing.begin(key, identity, 'typing', watch.delivery.sourceTs).catch((err) => {
+            this.logger.warn('Harness working placeholder not posted', {
+                agentSession,
+                error: err instanceof Error ? err.message : String(err),
+            });
+        });
+    }
+}
+/**
+ * The agents a dispatch actually handed the message to.
+ *
+ * @param dispatch - Dispatcher outcome (null when nothing was dispatched)
+ * @param dmSession - The DM's agent, for the 1:1 strategy (its result names no session)
+ * @returns Sessions that hold the message
+ */
+export function deliveredSessions(dispatch, dmSession) {
+    if (!dispatch?.dispatched)
+        return [];
+    if (dispatch.strategy === 'dm')
+        return dmSession ? [dmSession] : [];
+    if (dispatch.strategy === 'huddle-broadcast') {
+        return (dispatch.huddleOutcomes ?? []).filter((o) => o.dispatched).map((o) => o.sessionName);
+    }
+    if (dispatch.strategy === 'channel-mentions') {
+        return (dispatch.mentionOutcomes ?? []).filter((o) => o.dispatched).map((o) => o.target.sessionName);
+    }
+    return [];
+}
+/**
+ * Whether a Slack message was written by the owner — not by an agent (on
+ * any machine) and, when the owner is known, by the owner's user id. Same
+ * rule as ticket intake's `isOwner`.
+ *
+ * @param message - Author fields of the inbound message
+ * @param ownerUserId - The workspace owner's Slack user id, when known
+ * @returns True for an owner-authored message
+ */
+export function isOwnerAuthored(message, ownerUserId) {
+    if (message.authorAgentSession)
+        return false;
+    if (!message.userId)
+        return false;
+    return !ownerUserId || message.userId === ownerUserId;
+}
+// ---------------------------------------------------------------------------
+// Singleton
+// ---------------------------------------------------------------------------
+let instance = null;
+/** @returns The wired service, or null before Slack started. */
+export function getSlackAutoWorkingService() {
+    return instance;
+}
+/** @param service - The service to expose (null to clear, for tests) */
+export function setSlackAutoWorkingService(service) {
+    instance = service;
+}
+//# sourceMappingURL=slack-auto-working.service.js.map

package/dist/cli/backend/src/services/slack/slack-auto-working.service.js.map

@@ -0,0 +1 @@
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package/dist/cli/backend/src/services/slack/slack-team-channel.service.d.ts

@@ -24,6 +24,7 @@
  *
  * @module services/slack/slack-team-channel.service
  */
+import { type SlackAutoWorkingService } from './slack-auto-working.service.js';
 import type { Team, TeamMember } from '../../types/index.js';
 import type { SlackIncomingMessage, SlackOutgoingMessage, SlackTeamChannelMapping, SlackChannelInfo } from '../../types/slack.types.js';
 import type { ChatMessageDTO } from '../chat-v2/types.js';
@@ -88,6 +89,11 @@ export interface SlackTeamChannelServiceDeps {
     identities?: TeamChannelIdentityApi | null;
     /** "Is typing…" placeholders for @-mentioned agents; optional. */
     typing?: (Pick<SlackTypingPlaceholderService, 'begin' | 'resolve' | 'setPhase' | 'fail'> & Partial<Pick<SlackTypingPlaceholderService, 'dropThread'>>) | null;
+    /**
+     * Harness-posted "working on it": watches an owner's message and posts the
+     * placeholder for the first recipient that starts working on it; optional.
+     */
+    autoWorking?: Pick<SlackAutoWorkingService, 'watch'> | null;
     /** Whether an agent's runtime session exists right now (false = it must be woken first). */
     isAgentAwake?: (agentSession: string) => boolean;
     /** Whether an agent session runs on this instance (its own Slack copy is not re-recorded). */
@@ -243,6 +249,15 @@ export declare function orchestratorSyncEntry(deviceName?: string, instanceId?:
     displayName: string;
 } | null;
 export declare function teamChannelMembers(team: Team): TeamMember[];
+/**
+ * The team channel's lead: the team lead by the one rule
+ * (`utils/team.utils`), else the first channel member.
+ *
+ * @param team - Team
+ * @param members - Its channel members (default: {@link teamChannelMembers})
+ * @returns The lead member, or undefined for an empty team
+ */
+export declare function teamChannelLeader(team: Team, members?: TeamMember[]): TeamMember | undefined;
 /**
  * Pick the Slack identity an agent posts under.
  *
@@ -552,7 +567,7 @@ export declare class SlackTeamChannelService {
      *
      * @param message - Inbound message (carries Cloud's presence, when any)
      * @param mapping - Its channel mapping
-     * @param teamMembers - Team channel members, or null for an ad-hoc room
+     * @param team - The channel's team, or null for an ad-hoc room
      * @returns State for the dispatcher and a line for the prompt; null without an awake check
      */
     private roomStateFor;

package/dist/cli/backend/src/services/slack/slack-team-channel.service.d.ts.map

@@ -1 +1 @@
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package/dist/cli/backend/src/services/slack/slack-team-channel.service.js

@@ -28,7 +28,9 @@ import { getTicketIntakeService } from '../v3/ticket-intake.service.js';
 import { intakeWithin, slackIntakeMessage, ticketOfOutcome, markAndLinkTicket } from '../v3/ticket-channel-hooks.js';
 import { CREWLY_CONSTANTS } from '../../constants.js';
 import { isInterim } from './slack-typing-placeholder.service.js';
+import { isOwnerAuthored, deliveredSessions } from './slack-auto-working.service.js';
 import { resolveMemberSessionName } from '../../utils/member-session-name.utils.js';
+import { isTeamLead } from '../../utils/team.utils.js';
 import * as path from 'path';
 import { promises as fs } from 'fs';
 import { describeSlackError } from './slack.service.js';
@@ -182,6 +184,17 @@ export function teamChannelMembers(team) {
         .filter((m) => m.role !== 'orchestrator' && !!m.id)
         .map((m) => (m.sessionName ? m : { ...m, sessionName: resolveMemberSessionName(team.name, m) }));
 }
+/**
+ * The team channel's lead: the team lead by the one rule
+ * (`utils/team.utils`), else the first channel member.
+ *
+ * @param team - Team
+ * @param members - Its channel members (default: {@link teamChannelMembers})
+ * @returns The lead member, or undefined for an empty team
+ */
+export function teamChannelLeader(team, members = teamChannelMembers(team)) {
+    return members.find((m) => isTeamLead(team, m)) ?? members[0];
+}
 /**
  * Pick the Slack identity an agent posts under.
  *
@@ -1076,7 +1089,7 @@ export class SlackTeamChannelService {
         // when an agent has to be cold-started. The owner should not look at an
         // unacknowledged message for that long.
         const dispatcherForPlan = this.deps.getDispatcher();
-        const presence = await this.roomStateFor(message, mapping, team ? teamChannelMembers(team) : null);
+        const presence = await this.roomStateFor(message, mapping, team ?? null);
         const dispatchOptions = {
             threadId: threadId ?? persisted.id,
             replyVia: 'reply-channel',
@@ -1128,8 +1141,8 @@ export class SlackTeamChannelService {
         else {
             owing = resolved.mentions;
             if (owing.length === 0 && !message.threadTs && team) {
-                // Same rule as the dispatcher's huddleLeaderFor: the team leader, else the first member.
-                const leader = members.find((m) => String(m.role) === 'team-leader' || String(m.role) === 'tech-lead') ?? members[0];
+                // Same rule as the dispatcher's huddleLeaderFor: the team lead, else the first member.
+                const leader = teamChannelLeader(team, members);
                 if (leader)
                     owing = [leader.sessionName];
             }
@@ -1150,6 +1163,25 @@ export class SlackTeamChannelService {
                 typingTargets.push({ session, key });
             }
         }
+        // Recipients who were only told get no placeholder above; the first of
+        // them that starts working on an owner's message gets one posted for it
+        // by the harness (2026-09-30: Owen, 3.5 min of nothing in #pro-ce).
+        const autoWatch = this.deps.autoWorking && this.deps.typing && isOwnerAuthored(message, this.deps.getOwnerUserId?.())
+            ? this.deps.autoWorking.watch({
+                slackChannelId: message.channelId,
+                threadTs: slackThreadTs,
+                sourceTs: message.ts,
+                candidates: [...new Set([...(planned ? [...planned.keys()] : []), ...members.map((m) => m.sessionName)])],
+                identityFor: (session) => {
+                    const member = members.find((m) => m.sessionName === session);
+                    const installed = this.deps.identities?.getInstalled(session);
+                    const displayName = member?.name ?? session;
+                    return installed
+                        ? { botToken: installed.botToken, displayName }
+                        : { displayName, ...slackIdentityFor(member, session) };
+                },
+            })
+            : null;
         const dispatcher = this.deps.getDispatcher();
         let dispatch = null;
         if (dispatcher) {
@@ -1188,6 +1220,7 @@ export class SlackTeamChannelService {
         if (resolved.unknown.length > 0) {
             await this.postUnknownMentionHint(message, resolved.unknown, candidates);
         }
+        autoWatch?.delivered(deliveredSessions(dispatch));
         // Dispatch is done: each placeholder now reflects whether its agent
         // actually holds the message.
         if (this.deps.typing && typingTargets.length > 0) {
@@ -1274,10 +1307,11 @@ export class SlackTeamChannelService {
      *
      * @param message - Inbound message (carries Cloud's presence, when any)
      * @param mapping - Its channel mapping
-     * @param teamMembers - Team channel members, or null for an ad-hoc room
+     * @param team - The channel's team, or null for an ad-hoc room
      * @returns State for the dispatcher and a line for the prompt; null without an awake check
      */
-    async roomStateFor(message, mapping, teamMembers) {
+    async roomStateFor(message, mapping, team) {
+        const teamMembers = team ? teamChannelMembers(team) : null;
         const isAwake = this.deps.isAgentAwake;
         if (!isAwake)
             return null;
@@ -1296,9 +1330,7 @@ export class SlackTeamChannelService {
                 wakeWhenAllAsleep = { agentSession: localAgentSession(room.fallback.agentSession), kind: room.fallback.kind };
         }
         else if (!awakeElsewhere && awakeHere.length === 0 && room.members.some((m) => isHere(m) && m.awake)) {
-            const leader = teamMembers
-                ? (teamMembers.find((m) => String(m.role) === 'team-leader' || String(m.role) === 'tech-lead') ?? teamMembers[0])
-                : undefined;
+            const leader = team && teamMembers ? teamChannelLeader(team, teamMembers) : undefined;
             wakeWhenAllAsleep = leader
                 ? { agentSession: leader.sessionName, kind: 'team-leader' }
                 : { agentSession: CREWLY_CONSTANTS.SESSIONS.ORCHESTRATOR_NAME, kind: 'orchestrator' };