crewly 1.20.153 → 1.20.154

package/dist/backend/backend/src/services/v3/ticket-intake-log.js

@@ -0,0 +1,116 @@
+/**
+ * Ticket intake outcome log (#828 coverage).
+ *
+ * One JSON line per owner message intake handled — created, appended to an
+ * existing ticket, or ignored (with the reason) — so a receipt can say how
+ * much of what the owner said it covers, instead of looking complete while
+ * showing half (team norm: a check reports what it examined).
+ *
+ * The first line of the file is a `start` marker. A window that begins before
+ * it cannot be counted, and the reader says so (`startedAt` later than the
+ * window) rather than returning zeros.
+ *
+ * Append-only, best effort: a failed write is logged and never blocks intake.
+ *
+ * @module services/v3/ticket-intake-log
+ */
+import * as fs from 'fs/promises';
+import * as path from 'path';
+import { TICKET_CONSTANTS } from '../../constants.js';
+import { LoggerService } from '../core/logger.service.js';
+/** File-backed log (JSON lines). */
+export class IntakeOutcomeLog {
+    now;
+    file;
+    chain = Promise.resolve();
+    /**
+     * @param dir - Directory (the Request files' directory)
+     * @param now - Clock, for the start marker
+     */
+    constructor(dir, now = () => new Date()) {
+        this.now = now;
+        this.file = path.join(dir, TICKET_CONSTANTS.INTAKE_LOG_FILENAME);
+    }
+    /**
+     * Append one event (serialised; the start marker is written first on a new file).
+     *
+     * @param event - The event
+     */
+    record(event) {
+        const run = this.chain.then(async () => {
+            try {
+                let exists = true;
+                try {
+                    await fs.access(this.file);
+                }
+                catch {
+                    exists = false;
+                }
+                const lines = exists ? '' : `${JSON.stringify({ type: 'start', at: this.now().toISOString() })}\n`;
+                await fs.appendFile(this.file, `${lines}${JSON.stringify({ type: 'event', ...event })}\n`, 'utf8');
+            }
+            catch (err) {
+                LoggerService.getInstance()
+                    .createComponentLogger('TicketIntakeLog')
+                    .warn('Intake outcome could not be logged (non-fatal)', { error: err instanceof Error ? err.message : String(err) });
+            }
+        });
+        this.chain = run.catch(() => undefined);
+        return run;
+    }
+    /**
+     * Read the log. Malformed lines are skipped.
+     *
+     * @returns Start time and events
+     */
+    async read() {
+        await this.chain;
+        let raw;
+        try {
+            raw = await fs.readFile(this.file, 'utf8');
+        }
+        catch {
+            return { startedAt: null, events: [] };
+        }
+        let startedAt = null;
+        const events = [];
+        for (const line of raw.split('\n')) {
+            if (!line.trim())
+                continue;
+            try {
+                const obj = JSON.parse(line);
+                if (obj.type === 'start' && typeof obj.at === 'string')
+                    startedAt ??= obj.at;
+                else if (obj.type === 'event' && typeof obj.at === 'string' && typeof obj.action === 'string') {
+                    const event = { ...obj };
+                    delete event.type;
+                    events.push(event);
+                }
+            }
+            catch {
+                /* skip a torn line */
+            }
+        }
+        return { startedAt, events };
+    }
+}
+/** In-memory recorder (tests, replays). */
+export class MemoryIntakeOutcomeLog {
+    startedAt;
+    events = [];
+    /**
+     * @param startedAt - When counting started (null = never)
+     */
+    constructor(startedAt) {
+        this.startedAt = startedAt;
+    }
+    /** @param event - The event */
+    async record(event) {
+        this.events.push(event);
+    }
+    /** @returns Start time and events */
+    async read() {
+        return { startedAt: this.startedAt, events: [...this.events] };
+    }
+}
+//# sourceMappingURL=ticket-intake-log.js.map

package/dist/backend/backend/src/services/v3/ticket-intake-log.js.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts

@@ -10,27 +10,24 @@
  *
  * - opens a new ticket (a `Request` with a TKT number, `kind`, `origin`,
  *   `assignee`) and posts ONE receipt where it was said;
- * - is a follow-up in a thread that already has an open ticket, and is
- *   appended to that ticket's discussion instead;
+ * - is a reply in a thread that already has a ticket: a follow-up on that
+ *   work is appended to its discussion; a NEW ask opens its own ticket in the
+ *   same thread, linked to the parent (#827, {@link classifyOwnerMessage});
  * - is "不用记" (don't track) and dismisses the ticket it answers;
- * - is noise (trivial ack, file only, a question, agent-authored) and is
- *   ignored.
+ * - is noise (trivial ack, file only, a status ping, agent-authored) and is
+ *   ignored. Request-phrased questions ("可以去研究一下 X 吗") are asks, and a
+ *   pure information question opens a lightweight `question` ticket (#827).
  *
  * Creation goes through {@link RequestService.create}, so `request:created`
  * still fires and the decompose + SLA subscribers keep working unchanged.
  *
  * @module services/v3/ticket-intake.service
  */
-import { type Request, type RequestStatus } from '../../types/v2/request.types.js';
+import { weightedTextLength } from './ticket-ask-classifier.js';
+import type { IntakeOutcomeRecorder } from './ticket-intake-log.js';
+import { type Request, type RequestStatus, type TicketAcceptedBy } from '../../types/v2/request.types.js';
 import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView, type TicketAcceptance, type TicketReply } from '../../types/v2/ticket.types.js';
-/**
- * Length of a text for the length gate, counting wide (CJK) characters twice:
- * a Chinese sentence says as much in 7 characters as an English one in 14.
- *
- * @param text - Trimmed text
- * @returns Weighted length
- */
-export declare function weightedTextLength(text: string): number;
+export { weightedTextLength };
 /**
  * Gate 1 — trivial acknowledgement or too short to be a request.
  *
@@ -119,6 +116,12 @@ export interface IntakeMessage {
 export type IntakeOutcome = {
     action: 'created';
     ticket: Request;
+}
+/** A new ask in another ticket's thread: its own ticket, linked to that one (#827) */
+ | {
+    action: 'created_in_thread';
+    ticket: Request;
+    parent: Request;
 } | {
     action: 'appended';
     ticket: Request;
@@ -216,6 +219,12 @@ export interface TicketListItem {
     completedAt: string | null;
     /** When silence will accept it (待验收 only) */
     autoAcceptAt: string | null;
+    /**
+     * How a done ticket was accepted (#813): `owner` reviewed it, `silence` =
+     * nobody objected in time. Null while open. Older tickets fall back to the
+     * `auto_accepted` tag.
+     */
+    acceptedBy: TicketAcceptedBy | null;
 }
 /** Filters for {@link TicketIntakeService.list}. */
 export interface TicketListQuery {
@@ -226,6 +235,36 @@ export interface TicketListQuery {
     /** Include Requests from before the ticket loop (no TKT number) */
     includeLegacy?: boolean;
 }
+/** Input for {@link TicketIntakeService.split}. */
+export interface SplitTicketInput {
+    /**
+     * `ref` of a discussion entry to move out into the new ticket — the usual
+     * case: a new ask was appended to the wrong ticket. Its text becomes the
+     * new ticket's description.
+     */
+    discussionRef?: string;
+    /** Text of the new ask (required when no `discussionRef`) */
+    text?: string;
+    /** Title override (default: made from the text, as for any ticket) */
+    title?: string;
+    /** Who takes it (default: the source ticket's assignee) */
+    assignee?: string;
+    /** A pure information question: kind `question`, no acceptance step */
+    question?: boolean;
+    /** Who asked for the split (agent session), for the log */
+    by?: string;
+}
+/** Result of {@link TicketIntakeService.split}. */
+export type SplitResult = {
+    ok: true;
+    ticket: Request;
+    source: Request;
+    moved: boolean;
+} | {
+    ok: false;
+    reason: 'not_found' | 'invalid' | 'discussion_not_found' | 'no_origin';
+    ticket?: Request;
+};
 /** Result of {@link TicketIntakeService.dismiss}. */
 export type DismissResult = {
     ok: true;
@@ -244,6 +283,11 @@ export interface TicketIntakeServiceDeps {
     now?: () => Date;
     /** Post receipts (default {@link TICKET_CONSTANTS.RECEIPT.ENABLED}, i.e. off) */
     receiptsEnabled?: boolean;
+    /**
+     * Where each owner message's fate is recorded (#828 coverage: the receipt
+     * says how many messages became tickets, went into one, or were ignored).
+     */
+    outcomeLog?: IntakeOutcomeRecorder | null;
 }
 /**
  * Single intake point for owner messages → tickets. See module docs.
@@ -297,6 +341,14 @@ export declare class TicketIntakeService {
      * @returns The outcome
      */
     intakeWithOutcome(message: IntakeMessage): Promise<IntakeOutcome>;
+    /**
+     * Record what happened to an owner message (#828 coverage). Duplicates are
+     * the same message delivered twice and are not counted again. Never throws.
+     *
+     * @param message - The message
+     * @param outcome - What intake did with it
+     */
+    private recordOutcome;
     /**
      * The gate, in order. See module docs.
      *
@@ -304,6 +356,32 @@ export declare class TicketIntakeService {
      * @returns The outcome
      */
     private process;
+    /**
+     * A new ask said in another ticket's thread (#827): open its own ticket in
+     * the same thread, linked to the one it was said under.
+     *
+     * @param all - Every Request
+     * @param message - The owner's message
+     * @param text - Trimmed text
+     * @param parent - The ticket whose thread it was said in
+     * @param ask - The classifier's verdict (for the log)
+     * @returns `created_in_thread`
+     */
+    private createInThread;
+    /**
+     * Create one ticket from an owner message (top level, a new ask in a
+     * thread, or a split).
+     *
+     * @param all - Every Request (for the ticket number)
+     * @param message - The message it comes from
+     * @param text - Its text
+     * @param opts.parent - The ticket it came from, if any
+     * @param opts.question - A pure information question: kind `question`, no acceptance step
+     * @param opts.fallbackAssignee - Assignee when the message names no agent
+     * @param opts.extraTags - More tags (e.g. `split`)
+     * @returns The new ticket
+     */
+    private createTicket;
     /**
      * Hand a 验过了 / 打回 to the review handler.
      *
@@ -321,11 +399,31 @@ export declare class TicketIntakeService {
      */
     private ignored;
     /**
-     * The ticket already living in this message's thread, if any (open or not).
+     * The ticket a message in this thread should be routed to, if any.
+     *
+     * #827 lets a thread hold more than one open ticket at once (a new ask
+     * said under an existing ticket gets its own, linked, ticket). #831: when
+     * that happens, a `waiting_confirmation` ticket — one the owner still owes
+     * an answer on — must keep priority over a newer sibling ticket, or every
+     * reply in the thread (a review verdict, an ack, or an ordinary follow-up)
+     * lands on whichever ticket is newest instead of the one actually awaiting
+     * approval. Left unfixed, the awaiting ticket never hears back and only
+     * times out as "默认通过 · 未验收" (see `escalation-router.service.ts`) —
+     * exactly the outcome #819's verification gate exists to prevent.
+     *
+     * Deliberate choice: this applies to EVERY message routed through a
+     * thread, including a plain follow-up with no review/ack wording — not
+     * only review replies. A thread with an open ticket the owner still owes
+     * an answer on has one live conversation; a message that isn't itself a
+     * new, distinct ask (see {@link classifyOwnerMessage}) is presumed to be
+     * about that conversation, not about a because-it's-newer sibling ticket.
+     * When nothing in the thread is `waiting_confirmation`, behaviour is
+     * unchanged: prefer any open ticket, newest first (`listAll` is
+     * newest-first), falling back to the newest ticket overall.
      *
      * @param all - Every Request
      * @param message - The message
-     * @returns The newest ticket in the thread, or null
+     * @returns The ticket to route to, or null when the thread has none
      */
     private findThreadTicket;
     /**
@@ -391,6 +489,26 @@ export declare class TicketIntakeService {
      * @returns What happened
      */
     private dismissTicket;
+    /**
+     * Split an ask out of a ticket into its own ticket (#827).
+     *
+     * Intake appends when unsure, so a new ask can land in another ticket's
+     * discussion; the agent that receives it fixes that with one call. The new
+     * ticket keeps the thread link (the source's `origin.threadRef`, so later
+     * follow-ups in that thread still find a ticket), records `parentTicketId`,
+     * and is tagged `split`. With `discussionRef`, the entry is moved: removed
+     * from the source's discussion and used as the new ticket's text.
+     *
+     * @param ref - Source ticket: `TKT-123`, `123` or id
+     * @param input - What to split out
+     * @returns The new ticket and the (updated) source, or why not
+     *
+     * @example
+     * ```typescript
+     * await intake.split('TKT-039', { discussionRef: 'slackch-C0C2QCGE9K9-1790433421.1' });
+     * ```
+     */
+    split(ref: string, input: SplitTicketInput): Promise<SplitResult>;
     /**
      * Find a ticket by `TKT-123`, `123` or id.
      *

package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map

@@ -1 +1 @@
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