crewly 1.20.152 → 1.20.153

package/dist/backend/backend/src/services/cloud/waiting-items-sync.service.js

@@ -0,0 +1,261 @@
+/**
+ * WaitingItemsSyncService — keeps Crewly Cloud's "Waiting on you" list in
+ * step with this machine (specs/unified-conversations-cloud-store.md §F,
+ * Phase 5).
+ *
+ * "Waiting on you" = tickets in 待验收 (board column `to_review`): work an
+ * agent handed back for the owner's OK. The column is derived, not stored,
+ * so this service recomputes the set and uploads a text snapshot
+ * (`POST /api/cloud/conversations/waiting/ingest`, `full: true`) whenever it
+ * changed:
+ *
+ * - on a Request write (RequestService.onChange), gathered for 2 s;
+ * - on a 30 s check (a WorkItem finishing can move a ticket into 待验收
+ *   without touching its Request file) — uploads only when the set differs
+ *   from what Cloud last took;
+ * - every 5 minutes regardless (a full resync: Cloud refreshes the items'
+ *   `syncedAt`, so the portal knows the machine is alive, and drops anything
+ *   this machine no longer has);
+ * - after an accept / send-back from the portal was carried out.
+ *
+ * Every upload is the whole set, so a ticket that left 待验收 disappears in
+ * Cloud with the next upload. Uses the machine's own Cloud token (same as
+ * the conversation uploader); signed out = nothing is sent. The conversation
+ * sync kill switch (`CREWLY_CONVERSATION_SYNC=0`) turns this off too.
+ *
+ * @module services/cloud/waiting-items-sync.service
+ */
+import { WAITING_SYNC_CONSTANTS } from '../../constants.js';
+import { LoggerService } from '../core/logger.service.js';
+import { accountIdOfToken, isConversationSyncDisabled } from './conversation-cloud-sync.service.js';
+import { INSTANCE_ID_PATTERN } from './conversation-ingest.contract.js';
+import { toWaitingIngestItem } from './waiting-items.contract.js';
+const C = WAITING_SYNC_CONSTANTS;
+/** Uploads the machine's "waiting on you" set to Crewly Cloud. */
+export class WaitingItemsSyncService {
+    deps;
+    logger;
+    fetchImpl;
+    now;
+    setTimer;
+    clearTimer;
+    started = false;
+    running = null;
+    rerun = false;
+    checkTimer = null;
+    debounceTimer = null;
+    unsubscribe = null;
+    /** Snapshot Cloud last took (items + capabilities), per account. */
+    lastKey = null;
+    lastAccount = null;
+    lastFullAt = 0;
+    failures = 0;
+    pausedUntil = 0;
+    pauseLogged = false;
+    constructor(deps) {
+        this.deps = deps;
+        this.logger = deps.logger ?? LoggerService.getInstance().createComponentLogger('WaitingItemsSync');
+        this.fetchImpl = deps.fetchImpl ?? ((input, init) => fetch(input, init));
+        this.now = deps.now ?? Date.now;
+        this.setTimer = deps.setTimeout ?? ((fn, ms) => setTimeout(fn, ms));
+        this.clearTimer = deps.clearTimeout ?? ((h) => clearTimeout(h));
+    }
+    /** Start watching tickets and the periodic check. Idempotent; never throws. */
+    start() {
+        if (this.started)
+            return;
+        this.started = true;
+        try {
+            this.unsubscribe = this.deps.onTicketChange?.(() => this.requestSync()) ?? null;
+        }
+        catch {
+            this.unsubscribe = null;
+        }
+        this.scheduleCheck(0);
+    }
+    /** Stop timers and the ticket subscription. */
+    stop() {
+        this.started = false;
+        if (this.checkTimer)
+            this.clearTimer(this.checkTimer);
+        if (this.debounceTimer)
+            this.clearTimer(this.debounceTimer);
+        this.checkTimer = null;
+        this.debounceTimer = null;
+        try {
+            this.unsubscribe?.();
+        }
+        catch {
+            // ignore
+        }
+        this.unsubscribe = null;
+    }
+    /**
+     * Upload soon (after the 2 s gather) — a ticket changed, or an action from
+     * the portal was carried out.
+     */
+    requestSync() {
+        if (!this.started || this.debounceTimer)
+            return;
+        this.debounceTimer = this.setTimer(() => {
+            this.debounceTimer = null;
+            void this.syncNow();
+        }, C.DEBOUNCE_MS);
+    }
+    /** Keep the periodic check going. */
+    scheduleCheck(delayMs = C.CHECK_INTERVAL_MS) {
+        if (!this.started)
+            return;
+        this.checkTimer = this.setTimer(() => {
+            this.checkTimer = null;
+            void this.syncNow().finally(() => this.scheduleCheck());
+        }, delayMs);
+    }
+    /**
+     * Recompute the set and upload it when it changed (or a full resync is
+     * due). One upload at a time; a call during one runs again after it.
+     * Never throws.
+     *
+     * @param force - Upload even when nothing changed
+     * @returns What happened
+     */
+    async syncNow(force = false) {
+        if (this.running) {
+            this.rerun = true;
+            return this.running;
+        }
+        this.running = (async () => {
+            let outcome = 'skipped';
+            try {
+                do {
+                    this.rerun = false;
+                    outcome = await this.pass(force);
+                } while (this.rerun);
+            }
+            catch (error) {
+                this.logger.warn('Waiting items sync failed', { error: error instanceof Error ? error.message : String(error) });
+                outcome = 'failed';
+            }
+            return outcome;
+        })();
+        try {
+            return await this.running;
+        }
+        finally {
+            this.running = null;
+        }
+    }
+    async pass(force) {
+        if (isConversationSyncDisabled(this.deps.env ?? process.env))
+            return 'skipped';
+        const token = this.deps.cloud.getToken();
+        const base = this.deps.cloud.getCloudUrl();
+        if (!token || !base)
+            return 'skipped';
+        if (this.now() < this.pausedUntil)
+            return 'paused';
+        const account = accountIdOfToken(token);
+        if (account !== this.lastAccount) {
+            // New sign-in or another account: the first upload is a full one.
+            this.lastAccount = account;
+            this.lastKey = null;
+            this.lastFullAt = 0;
+        }
+        const { instanceId, deviceName } = await this.deps.identity();
+        if (!INSTANCE_ID_PATTERN.test(instanceId))
+            return 'skipped';
+        const rows = await this.deps.listWaiting();
+        const names = await this.deps.agentNames?.().catch(() => new Map());
+        const items = rows
+            .filter((r) => r.column === 'to_review')
+            .map((r) => toWaitingIngestItem(r, (s) => names?.get(s)))
+            .sort((a, b) => a.ticketId.localeCompare(b.ticketId));
+        let capabilities = [];
+        try {
+            capabilities = this.deps.capabilities?.() ?? [];
+        }
+        catch {
+            capabilities = [];
+        }
+        const key = JSON.stringify([items, capabilities, deviceName ?? null]);
+        const fullDue = this.now() - this.lastFullAt >= C.FULL_SYNC_INTERVAL_MS;
+        if (!force && !fullDue && key === this.lastKey)
+            return 'unchanged';
+        const version = (await this.deps.crewlyVersion?.().catch(() => undefined)) ?? undefined;
+        const body = {
+            instanceId,
+            ...(deviceName ? { deviceName } : {}),
+            ...(version ? { crewlyVersion: version } : {}),
+            full: true,
+            items,
+            capabilities,
+        };
+        return this.upload(base, token, body, key);
+    }
+    /** POST the snapshot and book the outcome. */
+    async upload(base, token, body, key) {
+        const url = `${base.replace(/\/$/, '')}${C.INGEST_PATH}`;
+        let status = 0;
+        let code = null;
+        try {
+            const response = await this.fetchImpl(url, {
+                method: 'POST',
+                headers: { Authorization: `Bearer ${token}`, 'Content-Type': 'application/json' },
+                body: JSON.stringify(body),
+                signal: AbortSignal.timeout(C.REQUEST_TIMEOUT_MS),
+            });
+            status = response.status;
+            if (response.ok) {
+                this.lastKey = key;
+                this.lastFullAt = this.now();
+                this.failures = 0;
+                if (this.pauseLogged) {
+                    this.pauseLogged = false;
+                    this.logger.info('Crewly Cloud is taking "waiting on you" updates again');
+                }
+                this.logger.debug('Waiting items uploaded', { count: body.items.length });
+                return 'uploaded';
+            }
+            const parsed = (await response.json().catch(() => null));
+            code = typeof parsed?.code === 'string' ? parsed.code : null;
+        }
+        catch (error) {
+            code = error instanceof Error ? error.message : String(error);
+        }
+        if (status === 404 || status === 400 || status === 503 || (status === 403 && code === 'sync_disabled')) {
+            // Not deployed yet, refused, key missing or switched off: check again in an hour.
+            this.pausedUntil = this.now() + C.UNAVAILABLE_RETRY_MS;
+            if (!this.pauseLogged) {
+                this.pauseLogged = true;
+                this.logger.info('Crewly Cloud is not taking "waiting on you" updates right now; checking again in an hour', { status, code });
+            }
+            return 'paused';
+        }
+        if (status === 401)
+            void this.deps.cloud.tryRefreshToken?.().catch(() => false);
+        this.failures += 1;
+        const delay = Math.min(C.BACKOFF_INITIAL_MS * 2 ** (this.failures - 1), C.BACKOFF_MAX_MS);
+        this.pausedUntil = this.now() + delay;
+        if (this.failures === 1)
+            this.logger.warn('Waiting items upload failed; will retry', { status, code, retryInMs: delay });
+        return 'failed';
+    }
+}
+let instance = null;
+/**
+ * Install the process-wide instance (composition root).
+ *
+ * @param service - The service, or null
+ */
+export function setWaitingItemsSyncService(service) {
+    instance = service;
+}
+/**
+ * The process-wide instance, or null before wiring.
+ *
+ * @returns The service or null
+ */
+export function getWaitingItemsSyncService() {
+    return instance;
+}
+//# sourceMappingURL=waiting-items-sync.service.js.map

package/dist/backend/backend/src/services/cloud/waiting-items-sync.service.js.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/services/cloud/waiting-items.contract.d.ts

@@ -0,0 +1,101 @@
+/**
+ * "Waiting on you" wire contract, machine side — mirrors
+ * `AUTH:conversations/waiting.contract.ts` (crewly-services). Change them
+ * together.
+ *
+ *   POST /api/cloud/conversations/waiting/ingest            machine snapshot of its 待验收 tickets
+ *   GET  /api/cloud/conversations/waiting/actions/:actionId?instanceId=   fetch a pushed action
+ *   POST /api/cloud/conversations/waiting/actions/:actionId/result        report what happened
+ *   relay `waiting_action` {v, actionId, itemId, instanceId, ticketId}    Cloud → machine (ids only)
+ *
+ * Pure (no I/O).
+ *
+ * @module services/cloud/waiting-items.contract
+ */
+import type { TicketListItem } from '../v3/ticket-intake.service.js';
+/** One ticket in 待验收 as the machine uploads it (text only). */
+export interface WaitingIngestItem {
+    /** Request id (stable). */
+    ticketId: string;
+    /** `TKT-12` */
+    tkt?: string;
+    title: string;
+    /** Start of the agent's answer. */
+    excerpt?: string;
+    /** Agent that answered (local session name). */
+    agentSession?: string;
+    agentName?: string;
+    /** When it went to 待验收 (ISO). */
+    since: string;
+    /** When silence accepts it (ISO), or null. */
+    autoAcceptAt: string | null;
+    rejectCount: number;
+    /** Ticket's last change (ISO). */
+    updatedAt: string;
+}
+/** `POST /waiting/ingest` body. */
+export interface WaitingIngestRequest {
+    instanceId: string;
+    deviceName?: string;
+    crewlyVersion?: string;
+    /** True = `items` is the whole set; Cloud removes this machine's other items. */
+    full: boolean;
+    items: WaitingIngestItem[];
+    /** Tickets that left 待验收 (delta uploads). */
+    removed?: string[];
+    capabilities?: string[];
+}
+/** `data` of a `waiting_action` relay push. */
+export interface WaitingActionRelayData {
+    v: 1;
+    actionId: string;
+    itemId: string;
+    instanceId: string;
+    ticketId: string;
+}
+/** What the owner asked for. */
+export type WaitingActionKind = 'accept' | 'send_back';
+/** `GET /waiting/actions/:actionId?instanceId=` → `data`. */
+export interface WaitingActionFetchResponse {
+    actionId: string;
+    itemId: string;
+    instanceId: string;
+    ticketId: string;
+    kind: WaitingActionKind;
+    /** With `send_back`: what still needs fixing. */
+    reason?: string;
+    state: 'queued' | 'sent' | 'failed';
+}
+/** `POST /waiting/actions/:actionId/result` body. */
+export interface WaitingActionResultRequest {
+    instanceId: string;
+    ok: boolean;
+    /** Refusal code from the ticket service (`not_in_review`, `open_work`, …). */
+    code?: string;
+    /** Owner-readable reason when not ok. */
+    error?: string;
+}
+/**
+ * Validate the `data` of a `waiting_action` push. Never throws.
+ *
+ * @param raw - `IncomingMessage.payload`
+ * @returns The push, or null when it is not one
+ */
+export declare function parseWaitingActionRelayData(raw: unknown): WaitingActionRelayData | null;
+/**
+ * Validate Cloud's answer to the action fetch. Never throws.
+ *
+ * @param raw - Parsed JSON body (`{success, data}`)
+ * @returns The action, or null when the body is not usable
+ */
+export declare function parseWaitingActionFetchResponse(raw: unknown): WaitingActionFetchResponse | null;
+/**
+ * Shape one board row in 待验收 for Cloud. Ticket mechanics stay internal
+ * (the portal shows the title, the agent's words and who said them).
+ *
+ * @param row - Board row (`column === 'to_review'`)
+ * @param nameOf - Display name of an agent session, when known
+ * @returns The upload item
+ */
+export declare function toWaitingIngestItem(row: TicketListItem, nameOf?: (session: string) => string | undefined): WaitingIngestItem;
+//# sourceMappingURL=waiting-items.contract.d.ts.map

package/dist/backend/backend/src/services/cloud/waiting-items.contract.d.ts.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/services/cloud/waiting-items.contract.js

@@ -0,0 +1,113 @@
+/**
+ * "Waiting on you" wire contract, machine side — mirrors
+ * `AUTH:conversations/waiting.contract.ts` (crewly-services). Change them
+ * together.
+ *
+ *   POST /api/cloud/conversations/waiting/ingest            machine snapshot of its 待验收 tickets
+ *   GET  /api/cloud/conversations/waiting/actions/:actionId?instanceId=   fetch a pushed action
+ *   POST /api/cloud/conversations/waiting/actions/:actionId/result        report what happened
+ *   relay `waiting_action` {v, actionId, itemId, instanceId, ticketId}    Cloud → machine (ids only)
+ *
+ * Pure (no I/O).
+ *
+ * @module services/cloud/waiting-items.contract
+ */
+import { WAITING_SYNC_CONSTANTS } from '../../constants.js';
+/**
+ * Whether a value is a plain object.
+ *
+ * @param value - Anything
+ * @returns True for a non-array object
+ */
+function isRecord(value) {
+    return !!value && typeof value === 'object' && !Array.isArray(value);
+}
+/**
+ * Whether a value is a non-empty string of at most `max` characters.
+ *
+ * @param value - Anything
+ * @param max - Longest accepted length
+ * @returns True when usable as an id
+ */
+function nonEmpty(value, max = 128) {
+    return typeof value === 'string' && value.length > 0 && value.length <= max;
+}
+/**
+ * Validate the `data` of a `waiting_action` push. Never throws.
+ *
+ * @param raw - `IncomingMessage.payload`
+ * @returns The push, or null when it is not one
+ */
+export function parseWaitingActionRelayData(raw) {
+    if (!isRecord(raw))
+        return null;
+    const { actionId, itemId, instanceId, ticketId } = raw;
+    if (!nonEmpty(actionId) || !nonEmpty(itemId, 64) || !nonEmpty(instanceId) || !nonEmpty(ticketId))
+        return null;
+    return { v: 1, actionId, itemId, instanceId, ticketId };
+}
+/**
+ * Validate Cloud's answer to the action fetch. Never throws.
+ *
+ * @param raw - Parsed JSON body (`{success, data}`)
+ * @returns The action, or null when the body is not usable
+ */
+export function parseWaitingActionFetchResponse(raw) {
+    const data = isRecord(raw) && isRecord(raw['data']) ? raw['data'] : null;
+    if (!data)
+        return null;
+    const { actionId, itemId, instanceId, ticketId, kind, reason, state } = data;
+    if (!nonEmpty(actionId) || !nonEmpty(itemId, 64) || !nonEmpty(instanceId) || !nonEmpty(ticketId))
+        return null;
+    if (kind !== 'accept' && kind !== 'send_back')
+        return null;
+    if (kind === 'send_back' && (typeof reason !== 'string' || reason.trim().length === 0))
+        return null;
+    return {
+        actionId,
+        itemId,
+        instanceId,
+        ticketId,
+        kind,
+        ...(kind === 'send_back' ? { reason: reason.trim() } : {}),
+        state: state === 'queued' || state === 'failed' ? state : 'sent',
+    };
+}
+/**
+ * Cut text to `max` characters on a character boundary.
+ *
+ * @param text - Text
+ * @param max - Longest length
+ * @returns The text, shortened with an ellipsis when needed
+ */
+function cut(text, max) {
+    if (text.length <= max)
+        return text;
+    return `${Array.from(text).slice(0, max - 1).join('')}…`;
+}
+/**
+ * Shape one board row in 待验收 for Cloud. Ticket mechanics stay internal
+ * (the portal shows the title, the agent's words and who said them).
+ *
+ * @param row - Board row (`column === 'to_review'`)
+ * @param nameOf - Display name of an agent session, when known
+ * @returns The upload item
+ */
+export function toWaitingIngestItem(row, nameOf) {
+    const agentSession = row.reply?.by ?? row.assignee ?? undefined;
+    const agentName = agentSession ? nameOf?.(agentSession) : undefined;
+    const excerpt = (row.reply?.excerpt ?? row.description ?? '').trim();
+    return {
+        ticketId: row.id,
+        ...(row.tkt ? { tkt: row.tkt } : {}),
+        title: cut(row.title.trim() || row.tkt || row.id, WAITING_SYNC_CONSTANTS.MAX_TITLE_CHARS),
+        ...(excerpt ? { excerpt: cut(excerpt, WAITING_SYNC_CONSTANTS.MAX_EXCERPT_CHARS) } : {}),
+        ...(agentSession ? { agentSession } : {}),
+        ...(agentName ? { agentName } : {}),
+        since: row.submittedAt ?? row.updatedAt,
+        autoAcceptAt: row.autoAcceptAt,
+        rejectCount: row.rejectCount,
+        updatedAt: row.updatedAt,
+    };
+}
+//# sourceMappingURL=waiting-items.contract.js.map

package/dist/backend/backend/src/services/cloud/waiting-items.contract.js.map

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package/dist/backend/backend/src/services/slack/slack-initializer.d.ts.map

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package/dist/backend/backend/src/services/slack/slack-initializer.js

@@ -15,6 +15,7 @@ import { getSlackAgentIdentityService } from './slack-agent-identity.service.js'
 import { loadSlackSourcePreference, saveSlackSourcePreference, } from './slack-source-preference.service.js';
 import { getSlackTeamChannelService } from './slack-team-channel.service.js';
 import { cloudTalkCapabilities } from '../cloud/cloud-talk-inbound.service.js';
+import { waitingActionCapabilities } from '../cloud/waiting-actions-inbound.service.js';
 import { SLACK_CLOUD_CONSTANTS, CREWLY_CONSTANTS, SLACK_AGENT_DM_CONSTANTS, SLACK_TYPING_CONSTANTS } from '../../constants.js';
 import * as path from 'path';
 import { getCrewlyHomePath } from '../core/crewly-home.utils.js';
@@ -514,7 +515,7 @@ export async function ensureSlackInstanceRegistry() {
             getTeamChannels: () => getSlackTeamChannelService(),
             getBoundWorkspaceId: () => getSlackCloudConfigService()?.getConfig()?.workspace.slackTeamId || null,
             isAgentAwake: (agentSession) => sessionBackendExists(agentSession),
-            capabilities: () => cloudTalkCapabilities(),
+            capabilities: () => [...cloudTalkCapabilities(), ...waitingActionCapabilities()],
         });
         setSlackInstanceRegistryService(registry);
     }