crewly 1.20.108 → 1.20.109

package/dist/backend/backend/src/services/v3/ticket-review.service.js

@@ -0,0 +1,456 @@
+/**
+ * TicketReviewService — the back half of the ticket loop
+ * (specs/ticket-loop.md, Phase 2).
+ *
+ * Phase 1 files a ticket for every "please do X". This service decides when
+ * a ticket is answered and what the owner does about it:
+ *
+ * - **Answered.** An agent message in the ticket's own conversation (matched
+ *   through the chat-v2 turn that opened it, {@link TicketReviewService.noteChatTurn})
+ *   is recorded as the ticket's `reply`. Once that agent is idle again (or the
+ *   reply has settled for {@link TICKET_CONSTANTS.REVIEW.SUBMIT_SETTLE_MS}) and
+ *   no WorkItem of the ticket is still open, the ticket is submitted: it goes
+ *   to 待验收 (`waiting_confirmation`), or straight to done for origins that
+ *   need no review. This replaces the old blind "close any open Request 3–10
+ *   minutes old" sweep, which closed tickets that nobody had answered.
+ * - **验过了** → done. **打回 + reason** → back to work; the reason becomes an
+ *   acceptance criterion (#763: criteria grow from real review) and, when the
+ *   owner sent it back from the board rather than the thread, a rework
+ *   WorkItem is queued for whoever answered.
+ * - **Silence accepts.** 待验收 for {@link TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS}
+ *   with no word → done, tagged `auto_accepted`. The owner is never pinged.
+ *
+ * The `done` gate itself lives in {@link RequestService.update}: without
+ * `accepted`, a ticket that needs review cannot become done by any path.
+ *
+ * @module services/v3/ticket-review.service
+ */
+import { LoggerService } from '../core/logger.service.js';
+import { TICKET_CONSTANTS } from '../../constants.js';
+import { REQUEST_PRIORITIES, TERMINAL_REQUEST_STATUSES, isValidRequestTransition, } from '../../types/v2/request.types.js';
+import { TICKET_KINDS, activeAcceptance, formatTicketNumber, parseTicketNumber, ticketNeedsReview, } from '../../types/v2/ticket.types.js';
+/** Statuses in which an agent answer can submit a ticket. */
+const SUBMITTABLE = new Set(['open', 'ready', 'running']);
+// ---------------------------------------------------------------------------
+// Service
+// ---------------------------------------------------------------------------
+/**
+ * Review lifecycle of tickets. See module docs.
+ */
+export class TicketReviewService {
+    deps;
+    logger;
+    chain = Promise.resolve();
+    /**
+     * @param deps - Store and optional pool / receipt hooks
+     */
+    constructor(deps) {
+        this.deps = deps;
+        this.logger = LoggerService.getInstance().createComponentLogger('TicketReview');
+    }
+    /**
+     * Run one state change at a time, so an idle event and the sweep cannot
+     * submit the same ticket twice.
+     *
+     * @param fn - The change
+     * @returns Its result
+     */
+    serial(fn) {
+        const run = this.chain.then(fn);
+        this.chain = run.catch(() => undefined);
+        return run;
+    }
+    // -------------------------------------------------------------------------
+    // Answer detection
+    // -------------------------------------------------------------------------
+    /**
+     * Remember the chat-v2 turn that opened a ticket, so agent answers in the
+     * same thread can be matched to it. Only the first turn counts.
+     *
+     * @param ticketId - The ticket
+     * @param message - The owner's persisted message
+     */
+    async noteChatTurn(ticketId, message) {
+        await this.serial(async () => {
+            const ticket = await this.deps.requests.getById(ticketId);
+            if (!ticket || ticket.chatRef)
+                return;
+            await this.deps.requests.update(ticketId, {
+                chatRef: { channelId: message.channelId, messageId: message.id, threadRootId: message.threadId ?? message.id },
+            });
+        });
+    }
+    /**
+     * An agent posted in chat-v2: record it as the answer of the ticket whose
+     * thread it is in. Top-level agent messages (no thread) count for the newest
+     * open ticket in that channel that the agent could be answering.
+     *
+     * @param message - The chat-v2 message
+     * @returns The ticket it was recorded on, or null
+     */
+    async onChatMessage(message) {
+        if (message.senderType !== 'agent')
+            return null;
+        return this.serial(async () => {
+            const all = await this.deps.requests.listAll();
+            const inChannel = all.filter((r) => typeof r.ticketNumber === 'number' &&
+                r.chatRef?.channelId === message.channelId &&
+                !TERMINAL_REQUEST_STATUSES.has(r.status) &&
+                (!r.assignee || r.assignee === message.senderId || message.threadId !== undefined));
+            if (inChannel.length === 0)
+                return null;
+            const ticket = message.threadId
+                ? inChannel.find((r) => r.chatRef?.threadRootId === message.threadId || r.chatRef?.messageId === message.threadId) ?? null
+                : inChannel[0]; // listAll is newest-first
+            if (!ticket)
+                return null;
+            const excerpt = message.content.trim().slice(0, TICKET_CONSTANTS.REVIEW.REPLY_EXCERPT_MAX);
+            const updated = await this.deps.requests.update(ticket.id, {
+                reply: { at: this.now().toISOString(), by: message.senderId, messageId: message.id, excerpt },
+                // Somebody is on it.
+                ...(ticket.status === 'open' || ticket.status === 'ready' ? { status: 'running' } : {}),
+            });
+            return updated;
+        });
+    }
+    /**
+     * An agent finished its turn: submit the tickets it answered.
+     *
+     * @param sessionName - The agent
+     * @returns Tickets submitted
+     */
+    async onAgentIdle(sessionName) {
+        return this.serial(() => this.submitAnswered((t) => t.reply?.by === sessionName));
+    }
+    /**
+     * Periodic pass: submit answers that have settled (in case no idle event
+     * came), and auto-accept 待验收 tickets nobody objected to.
+     *
+     * @returns What changed
+     */
+    async sweep() {
+        return this.serial(async () => {
+            const settleBefore = this.now().getTime() - TICKET_CONSTANTS.REVIEW.SUBMIT_SETTLE_MS;
+            const submitted = await this.submitAnswered((t) => !!t.reply && Date.parse(t.reply.at) <= settleBefore);
+            const acceptBefore = this.now().getTime() - TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS;
+            let autoAccepted = 0;
+            for (const t of await this.deps.requests.listAll()) {
+                if (t.status !== 'waiting_confirmation' || !ticketNeedsReview(t))
+                    continue;
+                if (!t.submittedAt || Date.parse(t.submittedAt) > acceptBefore)
+                    continue;
+                const tags = [...new Set([...t.tags, TICKET_CONSTANTS.REVIEW.AUTO_ACCEPTED_TAG])];
+                const r = await this.accept(t, tags);
+                if (r.ok)
+                    autoAccepted += 1;
+            }
+            if (submitted.length > 0 || autoAccepted > 0) {
+                this.logger.info('Ticket review sweep', { submitted: submitted.length, autoAccepted });
+            }
+            return { submitted: submitted.length, autoAccepted };
+        });
+    }
+    /**
+     * Submit every answered ticket that matches and has no open work.
+     *
+     * @param match - Which answered tickets to look at
+     * @returns Tickets submitted
+     */
+    async submitAnswered(match) {
+        const out = [];
+        for (const t of await this.deps.requests.listAll()) {
+            if (typeof t.ticketNumber !== 'number' || !SUBMITTABLE.has(t.status) || !t.reply)
+                continue;
+            // Answered since the last submit only.
+            if (t.submittedAt && Date.parse(t.reply.at) <= Date.parse(t.submittedAt))
+                continue;
+            if (!match(t))
+                continue;
+            if (this.deps.openWorkItemCount && (await this.deps.openWorkItemCount(t.id)) > 0)
+                continue;
+            try {
+                // `done` without `accepted`: the RequestService gate turns it into
+                // 待验收 when the ticket needs review.
+                const base = t.status === 'ready' ? await this.deps.requests.update(t.id, { status: 'running' }) : t;
+                const updated = await this.deps.requests.update(base.id, { status: 'done', result: t.reply.excerpt });
+                out.push(updated);
+                this.logger.info('Ticket answered', { tkt: tkt(updated), status: updated.status, by: t.reply.by });
+                if (updated.status === 'done')
+                    await this.receiptDone(updated);
+            }
+            catch (err) {
+                this.logger.debug('Ticket could not be submitted', { id: t.id, error: errText(err) });
+            }
+        }
+        return out;
+    }
+    // -------------------------------------------------------------------------
+    // Owner actions
+    // -------------------------------------------------------------------------
+    /**
+     * 验过了 — the owner accepts. Works from any open status (the owner may
+     * accept before the agent says it is finished), but not while WorkItems
+     * are still running.
+     *
+     * @param ref - `TKT-123`, `123` or id
+     * @returns The accepted ticket, or why not
+     */
+    async verify(ref) {
+        return this.serial(async () => {
+            const ticket = await this.resolve(ref);
+            if (!ticket)
+                return { ok: false, reason: 'not_found' };
+            return this.accept(ticket, ticket.tags);
+        });
+    }
+    /**
+     * Move a ticket to done with the owner's (or the auto-accept's) blessing.
+     *
+     * @param ticket - The ticket
+     * @param tags - Tags to store
+     * @returns Result
+     */
+    async accept(ticket, tags) {
+        if (ticket.status === 'done')
+            return { ok: false, reason: 'already_done', ticket };
+        if (ticket.status === 'cancelled')
+            return { ok: false, reason: 'cancelled', ticket };
+        try {
+            let current = ticket;
+            if (!isValidRequestTransition(current.status, 'done') && isValidRequestTransition(current.status, 'running')) {
+                current = await this.deps.requests.update(current.id, { status: 'running' });
+            }
+            const updated = await this.deps.requests.update(current.id, { status: 'done', accepted: true, tags });
+            this.logger.info('Ticket accepted', { tkt: tkt(updated), auto: tags.includes(TICKET_CONSTANTS.REVIEW.AUTO_ACCEPTED_TAG) });
+            await this.receiptDone(updated);
+            return { ok: true, ticket: updated };
+        }
+        catch (err) {
+            if (err instanceof Error && err.name === 'RequestStillHasOpenChildrenError') {
+                return { ok: false, reason: 'open_work', ticket };
+            }
+            throw err;
+        }
+    }
+    /**
+     * 打回 — the owner sends it back. The reason becomes an acceptance
+     * criterion; from the board (not the thread, where the agent already sees
+     * the owner's words) a rework WorkItem is queued for whoever answered.
+     *
+     * @param ref - `TKT-123`, `123` or id
+     * @param reason - Why (required; the thread path fills a placeholder)
+     * @param via - `thread` or `board`
+     * @returns The reopened ticket, or why not
+     */
+    async reject(ref, reason, via) {
+        const why = reason.trim();
+        if (!why)
+            return { ok: false, reason: 'invalid' };
+        return this.serial(async () => {
+            const ticket = await this.resolve(ref);
+            if (!ticket)
+                return { ok: false, reason: 'not_found' };
+            if (ticket.status !== 'waiting_confirmation')
+                return { ok: false, reason: 'not_in_review', ticket };
+            const at = this.now().toISOString();
+            const acceptance = [
+                ...(ticket.acceptance ?? []),
+                { text: why, source: 'reject', check: 'judgment', addedAt: at },
+            ];
+            const discussion = [...(ticket.discussion ?? []), { at, author: 'owner', text: `打回：${why}`, ref: `reject-${at}` }];
+            const updated = await this.deps.requests.update(ticket.id, {
+                status: 'running',
+                rejectCount: (ticket.rejectCount ?? 0) + 1,
+                acceptance,
+                discussion,
+            });
+            this.logger.info('Ticket sent back', { tkt: tkt(updated), via, rejectCount: updated.rejectCount });
+            if (via === 'board' && this.deps.createRework) {
+                const target = ticket.reply?.by ?? ticket.assignee ?? ticket.ownerAgent ?? this.deps.fallbackAgent;
+                await this.deps.createRework({ ticket: updated, reason: why, target }).catch((err) => {
+                    this.logger.warn('Rework could not be queued', { id: ticket.id, error: errText(err) });
+                });
+            }
+            return { ok: true, ticket: updated };
+        });
+    }
+    /**
+     * A follow-up from the owner in a 待验收 ticket's thread that is neither
+     * 验过了 nor 打回: the agent is working again, so the ticket leaves 待验收
+     * (no reject counted).
+     *
+     * @param ticketId - The ticket
+     * @returns The ticket after the change
+     */
+    async reopenOnFollowUp(ticketId) {
+        return this.serial(async () => {
+            const ticket = await this.deps.requests.getById(ticketId);
+            if (!ticket || ticket.status !== 'waiting_confirmation')
+                return ticket;
+            return this.deps.requests.update(ticketId, { status: 'running' });
+        });
+    }
+    /**
+     * Replace the live acceptance list. Criteria not in `items` are marked
+     * removed (kept for history); new texts are added as the owner's.
+     *
+     * @param ref - Ticket reference
+     * @param items - The list the owner wants, in order
+     * @returns The ticket
+     */
+    async setAcceptance(ref, items) {
+        return this.serial(async () => {
+            const ticket = await this.resolve(ref);
+            if (!ticket)
+                return { ok: false, reason: 'not_found' };
+            const at = this.now().toISOString();
+            const wanted = items.map((i) => ({ text: i.text.trim(), check: i.check })).filter((i) => i.text.length > 0);
+            const wantedTexts = new Set(wanted.map((w) => w.text));
+            const existing = ticket.acceptance ?? [];
+            const kept = existing.map((a) => (!a.removedAt && !wantedTexts.has(a.text) ? { ...a, removedAt: at } : a));
+            const liveTexts = new Set(activeAcceptance(kept).map((a) => a.text));
+            const updatedList = kept.map((a) => {
+                const w = wanted.find((x) => x.text === a.text);
+                return !a.removedAt && w?.check ? { ...a, check: w.check } : a;
+            });
+            for (const w of wanted) {
+                if (liveTexts.has(w.text))
+                    continue;
+                updatedList.push({ text: w.text, source: 'owner', check: w.check ?? 'judgment', addedAt: at });
+                liveTexts.add(w.text);
+            }
+            const updated = await this.deps.requests.update(ticket.id, { acceptance: updatedList });
+            return { ok: true, ticket: updated };
+        });
+    }
+    /**
+     * An agent's self-check against one live criterion.
+     *
+     * @param ref - Ticket reference
+     * @param index - Position in the live list (0-based)
+     * @param result - pass / fail
+     * @param evidence - What it looked at
+     * @returns The ticket
+     */
+    async selfCheck(ref, index, result, evidence) {
+        return this.serial(async () => {
+            const ticket = await this.resolve(ref);
+            if (!ticket)
+                return { ok: false, reason: 'not_found' };
+            const live = activeAcceptance(ticket.acceptance);
+            const target = live[index];
+            if (!target)
+                return { ok: false, reason: 'invalid', ticket };
+            const acceptance = (ticket.acceptance ?? []).map((a) => a === target ? { ...a, selfCheck: result, ...(evidence ? { evidence } : {}) } : a);
+            const updated = await this.deps.requests.update(ticket.id, { acceptance });
+            return { ok: true, ticket: updated };
+        });
+    }
+    /**
+     * Board edits: title, priority, kind, assignee.
+     *
+     * @param ref - Ticket reference
+     * @param patch - Changes
+     * @returns The ticket
+     */
+    async patch(ref, patch) {
+        if (patch.priority !== undefined && !REQUEST_PRIORITIES.includes(patch.priority))
+            return { ok: false, reason: 'invalid' };
+        if (patch.kind !== undefined && !TICKET_KINDS.includes(patch.kind))
+            return { ok: false, reason: 'invalid' };
+        if (patch.title !== undefined && patch.title.trim().length === 0)
+            return { ok: false, reason: 'invalid' };
+        return this.serial(async () => {
+            const ticket = await this.resolve(ref);
+            if (!ticket)
+                return { ok: false, reason: 'not_found' };
+            const updated = await this.deps.requests.update(ticket.id, {
+                ...(patch.title !== undefined ? { title: patch.title.trim() } : {}),
+                ...(patch.priority !== undefined ? { priority: patch.priority } : {}),
+                ...(patch.kind !== undefined ? { kind: patch.kind } : {}),
+                ...(patch.assignee !== undefined ? { assignee: patch.assignee ?? '' } : {}),
+            });
+            return { ok: true, ticket: updated };
+        });
+    }
+    // -------------------------------------------------------------------------
+    // Helpers
+    // -------------------------------------------------------------------------
+    /**
+     * Find a ticket by `TKT-123`, `123` or id.
+     *
+     * @param ref - Reference
+     * @returns The ticket, or null
+     */
+    async resolve(ref) {
+        const trimmed = (ref ?? '').trim();
+        if (!trimmed)
+            return null;
+        const byId = await this.deps.requests.getById(trimmed);
+        if (byId)
+            return byId;
+        const n = parseTicketNumber(trimmed);
+        if (n === null)
+            return null;
+        return (await this.deps.requests.listAll()).find((r) => r.ticketNumber === n) ?? null;
+    }
+    /**
+     * Best-effort receipt swap.
+     *
+     * @param ticket - The done ticket
+     */
+    async receiptDone(ticket) {
+        if (!this.deps.markReceiptDone || !ticket.receipt)
+            return;
+        await this.deps.markReceiptDone(ticket).catch((err) => {
+            this.logger.debug('Receipt could not be marked done', { id: ticket.id, error: errText(err) });
+        });
+    }
+    /**
+     * Current time (injectable for tests).
+     *
+     * @returns Now
+     */
+    now() {
+        return this.deps.now ? this.deps.now() : new Date();
+    }
+}
+/**
+ * Display number of a ticket.
+ *
+ * @param t - Ticket
+ * @returns `TKT-123` or null
+ */
+function tkt(t) {
+    return typeof t.ticketNumber === 'number' ? formatTicketNumber(t.ticketNumber) : null;
+}
+/**
+ * Error message of anything thrown.
+ *
+ * @param err - Thrown value
+ * @returns Message
+ */
+function errText(err) {
+    return err instanceof Error ? err.message : String(err);
+}
+// ---------------------------------------------------------------------------
+// Singleton
+// ---------------------------------------------------------------------------
+let instance = null;
+/**
+ * Install the process-wide review service (composition root).
+ *
+ * @param service - The service, or null to clear (tests)
+ */
+export function setTicketReviewService(service) {
+    instance = service;
+}
+/**
+ * The process-wide review service, or null before boot wired it.
+ *
+ * @returns The service or null
+ */
+export function getTicketReviewService() {
+    return instance;
+}
+//# sourceMappingURL=ticket-review.service.js.map

package/dist/backend/backend/src/services/v3/ticket-review.service.js.map

@@ -0,0 +1 @@
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package/dist/backend/backend/src/types/v2/index.d.ts

@@ -12,7 +12,7 @@
  * @module types/v2
  */
 export type { Request, RequestStatus, IntentCategory, IntentLevel, CreateRequestInput, UpdateRequestInput, RequestPriority, } from './request.types.js';
-export type { TicketKind, TicketOrigin, TicketOriginChannel, TicketAcceptance, TicketReceipt, TicketDiscussionEntry, TicketBoardColumn, TicketPriorityLabel, TicketMarkerRef, } from './ticket.types.js';
+export type { TicketKind, TicketOrigin, TicketOriginChannel, TicketAcceptance, TicketReceipt, TicketDiscussionEntry, TicketBoardColumn, TicketPriorityLabel, TicketMarkerRef, TicketAcceptanceSource, TicketAcceptanceCheck, TicketChatRef, TicketReply, ReviewReply, } from './ticket.types.js';
 export { REQUEST_STATUSES, REQUEST_PRIORITIES, TERMINAL_REQUEST_STATUSES, INTENT_CATEGORIES, REQUEST_TRANSITIONS, isValidRequestStatus, isValidIntentCategory, isValidRequestTransition, isRequest, validateCreateRequestInput, createRequest, } from './request.types.js';
 export type { WorkItem, WorkItemType, WorkItemOwner, WorkItemStatus, CreateWorkItemInput, UpdateWorkItemInput, } from './work-item.types.js';
 export { WORK_ITEM_TYPES, WORK_ITEM_OWNERS, WORK_ITEM_STATUSES, TERMINAL_WORK_ITEM_STATUSES, WORK_ITEM_TRANSITIONS, DEFAULT_MAX_RETRIES, isValidWorkItemType, isValidWorkItemStatus, isValidWorkItemOwner, isValidWorkItemTransition, isWorkItem, validateCreateWorkItemInput, createWorkItem, LAST_REQUEUED_AT_METADATA_KEY, getTtlAnchorAt, } from './work-item.types.js';

package/dist/backend/backend/src/types/v2/index.d.ts.map

@@ -1 +1 @@
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package/dist/backend/backend/src/types/v2/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../../../backend/src/types/v2/index.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;GAYG;AA+BH,OAAO,EACL,gBAAgB,EAChB,kBAAkB,EAClB,yBAAyB,EACzB,iBAAiB,EACjB,mBAAmB,EACnB,oBAAoB,EACpB,qBAAqB,EACrB,wBAAwB,EACxB,SAAS,EACT,0BAA0B,EAC1B,aAAa,GACd,MAAM,oBAAoB,CAAC;AAY5B,OAAO,EACL,eAAe,EACf,gBAAgB,EAChB,kBAAkB,EAClB,2BAA2B,EAC3B,qBAAqB,EACrB,mBAAmB,EACnB,mBAAmB,EACnB,qBAAqB,EACrB,oBAAoB,EACpB,yBAAyB,EACzB,UAAU,EACV,2BAA2B,EAC3B,cAAc,EACd,6BAA6B,EAC7B,cAAc,GACf,MAAM,sBAAsB,CAAC;AAiB9B,OAAO,EACL,aAAa,EACb,gBAAgB,EAChB,sBAAsB,EACtB,kBAAkB,EAClB,oBAAoB,EACpB,oBAAoB,EACpB,SAAS,EACT,oBAAoB,EACpB,0BAA0B,EAC1B,aAAa,GAEd,MAAM,oBAAoB,CAAC;AAc5B,OAAO,EACL,eAAe,EACf,yBAAyB,EACzB,oBAAoB,EACpB,iBAAiB,EACjB,uBAAuB,EACvB,0BAA0B,EAC1B,gBAAgB,GACjB,MAAM,sBAAsB,CAAC;AAS9B,OAAO,EACL,cAAc,EACd,yBAAyB,EACzB,6BAA6B,EAC7B,uBAAuB,EACvB,sBAAsB,EACtB,kBAAkB,EAClB,WAAW,EACX,cAAc,EACd,qBAAqB,EACrB,cAAc,EACd,wBAAwB,EACxB,eAAe,EACf,WAAW,GACZ,MAAM,kBAAkB,CAAC;AAyB1B,OAAO,EACL,gBAAgB,EAChB,yBAAyB,EACzB,mBAAmB,EACnB,cAAc,EACd,qBAAqB,EACrB,sBAAsB,EACtB,mBAAmB,EACnB,eAAe,EACf,iBAAiB,EACjB,oBAAoB,EACpB,oBAAoB,EACpB,gBAAgB,EAChB,kBAAkB,EAClB,oBAAoB,EACpB,mBAAmB,EACnB,mBAAmB,EACnB,0BAA0B,EAC1B,wBAAwB,EACxB,qBAAqB,EACrB,wBAAwB,EACxB,sBAAsB,EACtB,uBAAuB,EACvB,oBAAoB,EACpB,SAAS,EACT,mBAAmB,EACnB,aAAa,EACb,mBAAmB,EACnB,qBAAqB,EACrB,cAAc,EACd,mBAAmB,EACnB,mBAAmB,EACnB,eAAe,EACf,oBAAoB,EACpB,mBAAmB,EACnB,iBAAiB,EACjB,WAAW,EACX,oBAAoB,EACpB,yBAAyB,EACzB,mBAAmB,GACpB,MAAM,oBAAoB,CAAC;AAmB5B,OAAO,EACL,eAAe,EACf,WAAW,EACX,sBAAsB,EACtB,uBAAuB,EACvB,mBAAmB,EACnB,eAAe,EACf,0BAA0B,EAC1B,WAAW,EACX,4BAA4B,EAC5B,eAAe,EACf,iBAAiB,EACjB,cAAc,EACd,uBAAuB,EACvB,uBAAuB,GACxB,MAAM,uBAAuB,CAAC;AAY/B,OAAO,EACL,sBAAsB,EACtB,qBAAqB,EACrB,0BAA0B,EAC1B,yBAAyB,EACzB,WAAW,EACX,4BAA4B,EAC5B,2BAA2B,EAC3B,eAAe,EACf,sBAAsB,EACtB,oBAAoB,GACrB,MAAM,sBAAsB,CAAC"}

package/dist/backend/backend/src/types/v2/request.types.d.ts

@@ -7,12 +7,14 @@
  *
  * @module types/v2/request.types
  */
-import type { TicketKind, TicketOrigin, TicketAcceptance, TicketReceipt, TicketDiscussionEntry } from './ticket.types.js';
+import type { TicketKind, TicketOrigin, TicketAcceptance, TicketReceipt, TicketDiscussionEntry, TicketChatRef, TicketReply } from './ticket.types.js';
 /**
  * Lifecycle statuses for a Request.
  *
  * State machine:
  *   open → ready                  (planner created WorkItems)
+ *   open/ready → running          (ticket being worked on directly)
+ *   open/ready → waiting_confirmation (ticket answered directly, owner to accept)
  *   open → cancelled              (user cancelled before planning)
  *   ready → running               (first WorkItem started)
  *   running → blocked             (all active WorkItems blocked/failed)
@@ -118,6 +120,12 @@ export interface Request {
     receipt?: TicketReceipt;
     /** Follow-ups in the ticket's thread */
     discussion?: TicketDiscussionEntry[];
+    /** The chat-v2 turn that opened it (Phase 2: matches agent answers) */
+    chatRef?: TicketChatRef;
+    /** Latest agent answer in its thread (Phase 2) */
+    reply?: TicketReply;
+    /** When it last went to 待验收 (ISO-8601) */
+    submittedAt?: string;
 }
 /**
  * Input for creating a new Request.
@@ -166,6 +174,18 @@ export interface UpdateRequestInput {
     assignee?: string;
     receipt?: TicketReceipt;
     discussion?: TicketDiscussionEntry[];
+    acceptance?: TicketAcceptance[];
+    rejectCount?: number;
+    submitCount?: number;
+    submittedAt?: string;
+    chatRef?: TicketChatRef;
+    reply?: TicketReply;
+    /**
+     * The owner accepted it (or it was auto-accepted). Without this a ticket
+     * that needs review cannot become `done`: the update is turned into
+     * `waiting_confirmation` instead. Not stored.
+     */
+    accepted?: boolean;
 }
 /**
  * Map of valid status transitions.

package/dist/backend/backend/src/types/v2/request.types.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"request.types.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/types/v2/request.types.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAGH,OAAO,KAAK,EACV,UAAU,EACV,YAAY,EACZ,gBAAgB,EAChB,aAAa,EACb,qBAAqB,EACtB,MAAM,mBAAmB,CAAC;AAM3B;;;;;;;;;;;;;;GAcG;AACH,MAAM,MAAM,aAAa,GACrB,MAAM,GACN,OAAO,GACP,SAAS,GACT,SAAS,GACT,sBAAsB,GACtB,MAAM,GACN,WAAW,CAAC;AAEhB,0DAA0D;AAC1D,eAAO,MAAM,gBAAgB,EAAE,SAAS,aAAa,EAQ3C,CAAC;AAEX,0EAA0E;AAC1E,eAAO,MAAM,yBAAyB,EAAE,WAAW,CAAC,aAAa,CAG/D,CAAC;AAEH;;;GAGG;AACH,MAAM,MAAM,eAAe,GAAG,KAAK,GAAG,QAAQ,GAAG,MAAM,GAAG,QAAQ,CAAC;AAEnE,gDAAgD;AAChD,eAAO,MAAM,kBAAkB,EAAE,SAAS,eAAe,EAAiD,CAAC;AAE3G;;GAEG;AACH,MAAM,MAAM,cAAc,GACtB,OAAO,GACP,aAAa,GACb,WAAW,GACX,YAAY,GACZ,UAAU,GACV,QAAQ,GACR,UAAU,GACV,eAAe,GACf,QAAQ,GACR,OAAO,CAAC;AAEZ,uCAAuC;AACvC,eAAO,MAAM,iBAAiB,EAAE,SAAS,cAAc,EAW7C,CAAC;AAEX;;;;;;;;;GASG;AACH,MAAM,MAAM,WAAW,GAAG,IAAI,GAAG,IAAI,GAAG,IAAI,GAAG,IAAI,CAAC;AAMpD;;;;;GAKG;AACH,MAAM,WAAW,OAAO;IACtB,cAAc;IACd,EAAE,EAAE,MAAM,CAAC;IACX,oDAAoD;IACpD,wBAAwB,EAAE,MAAM,CAAC;IACjC,2DAA2D;IAC3D,KAAK,EAAE,MAAM,CAAC;IACd,kDAAkD;IAClD,WAAW,EAAE,MAAM,CAAC;IACpB,uBAAuB;IACvB,MAAM,EAAE,aAAa,CAAC;IACtB,gDAAgD;IAChD,QAAQ,EAAE,eAAe,CAAC;IAC1B,6DAA6D;IAC7D,oBAAoB,EAAE,OAAO,CAAC;IAC9B,oDAAoD;IACpD,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,mDAAmD;IACnD,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,6DAA6D;IAC7D,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,+DAA+D;IAC/D,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,8BAA8B;IAC9B,WAAW,EAAE,WAAW,CAAC;IACzB,sBAAsB;IACtB,cAAc,EAAE,cAAc,CAAC;IAC/B,yBAAyB;IACzB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,yBAAyB;IACzB,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,yCAAyC;IACzC,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,6CAA6C;IAC7C,gBAAgB,EAAE,MAAM,CAAC;IACzB,iBAAiB,EAAE,MAAM,CAAC;IAC1B,wBAAwB;IACxB,SAAS,EAAE,MAAM,CAAC;IAClB,4FAA4F;IAC5F,UAAU,CAAC,EAAE,MAAM,CAAC;IAIpB,kDAAkD;IAClD,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,+CAA+C;IAC/C,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,oCAAoC;IACpC,MAAM,CAAC,EAAE,YAAY,CAAC;IACtB,uDAAuD;IACvD,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,oCAAoC;IACpC,UAAU,CAAC,EAAE,gBAAgB,EAAE,CAAC;IAChC,6CAA6C;IAC7C,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,oDAAoD;IACpD,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,wDAAwD;IACxD,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,wCAAwC;IACxC,UAAU,CAAC,EAAE,qBAAqB,EAAE,CAAC;CACtC;AAMD;;;GAGG;AACH,MAAM,WAAW,kBAAkB;IACjC,wBAAwB,EAAE,MAAM,CAAC;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,CAAC,EAAE,eAAe,CAAC;IAC3B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,WAAW,CAAC;IAC1B,cAAc,CAAC,EAAE,cAAc,CAAC;IAChC,IAAI,CAAC,EAAE,MAAM,EAAE,CAAC;IAChB,iDAAiD;IACjD,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,MAAM,CAAC,EAAE,YAAY,CAAC;IACtB,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB;AAED;;;GAGG;AACH,MAAM,WAAW,kBAAkB;IACjC,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,aAAa,CAAC;IACvB,QAAQ,CAAC,EAAE,eAAe,CAAC;IAC3B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,IAAI,CAAC,EAAE,MAAM,EAAE,CAAC;IAChB,uEAAuE;IACvE,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,mEAAmE;IACnE,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,oBAAoB;IACpB,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,UAAU,CAAC,EAAE,qBAAqB,EAAE,CAAC;CACtC;AAMD;;;GAGG;AACH,eAAO,MAAM,mBAAmB,EAAE,MAAM,CAAC,aAAa,EAAE,WAAW,CAAC,aAAa,CAAC,CAQjF,CAAC;AAMF;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,KAAK,EAAE,MAAM,GAAG,KAAK,IAAI,aAAa,CAE1E;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,GAAG,KAAK,IAAI,cAAc,CAE5E;AAED;;;;;;GAMG;AACH,wBAAgB,wBAAwB,CAAC,IAAI,EAAE,aAAa,EAAE,EAAE,EAAE,aAAa,GAAG,OAAO,CAExF;AAED;;;;;GAKG;AACH,wBAAgB,SAAS,CAAC,KAAK,EAAE,OAAO,GAAG,KAAK,IAAI,OAAO,CAc1D;AAMD;;;;;;GAMG;AACH,wBAAgB,0BAA0B,CAAC,KAAK,EAAE,kBAAkB,GAAG,MAAM,EAAE,CAwB9E;AAMD;;;;;;;;;;;;;;GAcG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,GAAG,OAAO,CA0BhE"}
+{"version":3,"file":"request.types.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/types/v2/request.types.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAGH,OAAO,KAAK,EACV,UAAU,EACV,YAAY,EACZ,gBAAgB,EAChB,aAAa,EACb,qBAAqB,EACrB,aAAa,EACb,WAAW,EACZ,MAAM,mBAAmB,CAAC;AAM3B;;;;;;;;;;;;;;;;GAgBG;AACH,MAAM,MAAM,aAAa,GACrB,MAAM,GACN,OAAO,GACP,SAAS,GACT,SAAS,GACT,sBAAsB,GACtB,MAAM,GACN,WAAW,CAAC;AAEhB,0DAA0D;AAC1D,eAAO,MAAM,gBAAgB,EAAE,SAAS,aAAa,EAQ3C,CAAC;AAEX,0EAA0E;AAC1E,eAAO,MAAM,yBAAyB,EAAE,WAAW,CAAC,aAAa,CAG/D,CAAC;AAEH;;;GAGG;AACH,MAAM,MAAM,eAAe,GAAG,KAAK,GAAG,QAAQ,GAAG,MAAM,GAAG,QAAQ,CAAC;AAEnE,gDAAgD;AAChD,eAAO,MAAM,kBAAkB,EAAE,SAAS,eAAe,EAAiD,CAAC;AAE3G;;GAEG;AACH,MAAM,MAAM,cAAc,GACtB,OAAO,GACP,aAAa,GACb,WAAW,GACX,YAAY,GACZ,UAAU,GACV,QAAQ,GACR,UAAU,GACV,eAAe,GACf,QAAQ,GACR,OAAO,CAAC;AAEZ,uCAAuC;AACvC,eAAO,MAAM,iBAAiB,EAAE,SAAS,cAAc,EAW7C,CAAC;AAEX;;;;;;;;;GASG;AACH,MAAM,MAAM,WAAW,GAAG,IAAI,GAAG,IAAI,GAAG,IAAI,GAAG,IAAI,CAAC;AAMpD;;;;;GAKG;AACH,MAAM,WAAW,OAAO;IACtB,cAAc;IACd,EAAE,EAAE,MAAM,CAAC;IACX,oDAAoD;IACpD,wBAAwB,EAAE,MAAM,CAAC;IACjC,2DAA2D;IAC3D,KAAK,EAAE,MAAM,CAAC;IACd,kDAAkD;IAClD,WAAW,EAAE,MAAM,CAAC;IACpB,uBAAuB;IACvB,MAAM,EAAE,aAAa,CAAC;IACtB,gDAAgD;IAChD,QAAQ,EAAE,eAAe,CAAC;IAC1B,6DAA6D;IAC7D,oBAAoB,EAAE,OAAO,CAAC;IAC9B,oDAAoD;IACpD,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,mDAAmD;IACnD,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,6DAA6D;IAC7D,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,+DAA+D;IAC/D,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,8BAA8B;IAC9B,WAAW,EAAE,WAAW,CAAC;IACzB,sBAAsB;IACtB,cAAc,EAAE,cAAc,CAAC;IAC/B,yBAAyB;IACzB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,yBAAyB;IACzB,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,yCAAyC;IACzC,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,6CAA6C;IAC7C,gBAAgB,EAAE,MAAM,CAAC;IACzB,iBAAiB,EAAE,MAAM,CAAC;IAC1B,wBAAwB;IACxB,SAAS,EAAE,MAAM,CAAC;IAClB,4FAA4F;IAC5F,UAAU,CAAC,EAAE,MAAM,CAAC;IAIpB,kDAAkD;IAClD,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,+CAA+C;IAC/C,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,oCAAoC;IACpC,MAAM,CAAC,EAAE,YAAY,CAAC;IACtB,uDAAuD;IACvD,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,oCAAoC;IACpC,UAAU,CAAC,EAAE,gBAAgB,EAAE,CAAC;IAChC,6CAA6C;IAC7C,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,oDAAoD;IACpD,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,wDAAwD;IACxD,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,wCAAwC;IACxC,UAAU,CAAC,EAAE,qBAAqB,EAAE,CAAC;IACrC,uEAAuE;IACvE,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,kDAAkD;IAClD,KAAK,CAAC,EAAE,WAAW,CAAC;IACpB,0CAA0C;IAC1C,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAMD;;;GAGG;AACH,MAAM,WAAW,kBAAkB;IACjC,wBAAwB,EAAE,MAAM,CAAC;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,CAAC,EAAE,eAAe,CAAC;IAC3B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,WAAW,CAAC;IAC1B,cAAc,CAAC,EAAE,cAAc,CAAC;IAChC,IAAI,CAAC,EAAE,MAAM,EAAE,CAAC;IAChB,iDAAiD;IACjD,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,MAAM,CAAC,EAAE,YAAY,CAAC;IACtB,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB;AAED;;;GAGG;AACH,MAAM,WAAW,kBAAkB;IACjC,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,aAAa,CAAC;IACvB,QAAQ,CAAC,EAAE,eAAe,CAAC;IAC3B,oBAAoB,CAAC,EAAE,OAAO,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,IAAI,CAAC,EAAE,MAAM,EAAE,CAAC;IAChB,uEAAuE;IACvE,gBAAgB,CAAC,EAAE,MAAM,CAAC;IAC1B,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,mEAAmE;IACnE,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,oBAAoB;IACpB,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,UAAU,CAAC,EAAE,qBAAqB,EAAE,CAAC;IACrC,UAAU,CAAC,EAAE,gBAAgB,EAAE,CAAC;IAChC,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,OAAO,CAAC,EAAE,aAAa,CAAC;IACxB,KAAK,CAAC,EAAE,WAAW,CAAC;IACpB;;;;OAIG;IACH,QAAQ,CAAC,EAAE,OAAO,CAAC;CACpB;AAMD;;;GAGG;AACH,eAAO,MAAM,mBAAmB,EAAE,MAAM,CAAC,aAAa,EAAE,WAAW,CAAC,aAAa,CAAC,CASjF,CAAC;AAMF;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,KAAK,EAAE,MAAM,GAAG,KAAK,IAAI,aAAa,CAE1E;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,GAAG,KAAK,IAAI,cAAc,CAE5E;AAED;;;;;;GAMG;AACH,wBAAgB,wBAAwB,CAAC,IAAI,EAAE,aAAa,EAAE,EAAE,EAAE,aAAa,GAAG,OAAO,CAExF;AAED;;;;;GAKG;AACH,wBAAgB,SAAS,CAAC,KAAK,EAAE,OAAO,GAAG,KAAK,IAAI,OAAO,CAc1D;AAMD;;;;;;GAMG;AACH,wBAAgB,0BAA0B,CAAC,KAAK,EAAE,kBAAkB,GAAG,MAAM,EAAE,CAwB9E;AAMD;;;;;;;;;;;;;;GAcG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,GAAG,OAAO,CA0BhE"}

package/dist/backend/backend/src/types/v2/request.types.js

@@ -46,8 +46,9 @@ export const INTENT_CATEGORIES = [
  * Key = current status, Value = set of allowed next statuses.
  */
 export const REQUEST_TRANSITIONS = {
-    open: new Set(['ready', 'done', 'cancelled']),
-    ready: new Set(['running', 'cancelled']),
+    // → waiting_confirmation: a ticket answered directly, now with the owner.
+    open: new Set(['ready', 'running', 'waiting_confirmation', 'done', 'cancelled']),
+    ready: new Set(['running', 'waiting_confirmation', 'cancelled']),
     running: new Set(['blocked', 'waiting_confirmation', 'done', 'cancelled']),
     blocked: new Set(['running', 'cancelled']),
     waiting_confirmation: new Set(['done', 'running', 'cancelled']),

package/dist/backend/backend/src/types/v2/request.types.js.map

@@ -1 +1 @@
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