crewly 1.20.107 → 1.20.109

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (111) hide show
  1. package/config/skills/agent/core/ticket-check/SKILL.md +62 -0
  2. package/config/skills/agent/core/ticket-check/execute.sh +71 -0
  3. package/config/skills/agent/core/ticket-check/execute.test.sh +69 -0
  4. package/dist/backend/backend/src/constants.d.ts +32 -2
  5. package/dist/backend/backend/src/constants.d.ts.map +1 -1
  6. package/dist/backend/backend/src/constants.js +32 -2
  7. package/dist/backend/backend/src/constants.js.map +1 -1
  8. package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts +42 -0
  9. package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts.map +1 -1
  10. package/dist/backend/backend/src/controllers/tickets/tickets.controller.js +185 -0
  11. package/dist/backend/backend/src/controllers/tickets/tickets.controller.js.map +1 -1
  12. package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts +7 -0
  13. package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts.map +1 -1
  14. package/dist/backend/backend/src/controllers/tickets/tickets.routes.js +16 -1
  15. package/dist/backend/backend/src/controllers/tickets/tickets.routes.js.map +1 -1
  16. package/dist/backend/backend/src/index.d.ts.map +1 -1
  17. package/dist/backend/backend/src/index.js +52 -1
  18. package/dist/backend/backend/src/index.js.map +1 -1
  19. package/dist/backend/backend/src/services/cloud/mobile-api-relay.service.js +1 -1
  20. package/dist/backend/backend/src/services/cloud/mobile-api-relay.service.js.map +1 -1
  21. package/dist/backend/backend/src/services/reconciler/reconcile-rules.d.ts.map +1 -1
  22. package/dist/backend/backend/src/services/reconciler/reconcile-rules.js +6 -0
  23. package/dist/backend/backend/src/services/reconciler/reconcile-rules.js.map +1 -1
  24. package/dist/backend/backend/src/services/slack/slack-agent-dm.service.js +2 -2
  25. package/dist/backend/backend/src/services/slack/slack-agent-dm.service.js.map +1 -1
  26. package/dist/backend/backend/src/services/slack/slack-team-channel.service.js +2 -2
  27. package/dist/backend/backend/src/services/slack/slack-team-channel.service.js.map +1 -1
  28. package/dist/backend/backend/src/services/slack/slack.service.d.ts +9 -0
  29. package/dist/backend/backend/src/services/slack/slack.service.d.ts.map +1 -1
  30. package/dist/backend/backend/src/services/slack/slack.service.js +19 -0
  31. package/dist/backend/backend/src/services/slack/slack.service.js.map +1 -1
  32. package/dist/backend/backend/src/services/v3/request-decompose.subscriber.d.ts +8 -0
  33. package/dist/backend/backend/src/services/v3/request-decompose.subscriber.d.ts.map +1 -1
  34. package/dist/backend/backend/src/services/v3/request-decompose.subscriber.js +40 -0
  35. package/dist/backend/backend/src/services/v3/request-decompose.subscriber.js.map +1 -1
  36. package/dist/backend/backend/src/services/v3/request-sla.subscriber.d.ts.map +1 -1
  37. package/dist/backend/backend/src/services/v3/request-sla.subscriber.js +9 -0
  38. package/dist/backend/backend/src/services/v3/request-sla.subscriber.js.map +1 -1
  39. package/dist/backend/backend/src/services/v3/request.service.d.ts.map +1 -1
  40. package/dist/backend/backend/src/services/v3/request.service.js +28 -0
  41. package/dist/backend/backend/src/services/v3/request.service.js.map +1 -1
  42. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts +24 -15
  43. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
  44. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js +70 -38
  45. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
  46. package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts +70 -1
  47. package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
  48. package/dist/backend/backend/src/services/v3/ticket-intake.service.js +67 -1
  49. package/dist/backend/backend/src/services/v3/ticket-intake.service.js.map +1 -1
  50. package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts +242 -0
  51. package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts.map +1 -0
  52. package/dist/backend/backend/src/services/v3/ticket-review.service.js +456 -0
  53. package/dist/backend/backend/src/services/v3/ticket-review.service.js.map +1 -0
  54. package/dist/backend/backend/src/types/v2/index.d.ts +1 -1
  55. package/dist/backend/backend/src/types/v2/index.d.ts.map +1 -1
  56. package/dist/backend/backend/src/types/v2/index.js.map +1 -1
  57. package/dist/backend/backend/src/types/v2/request.types.d.ts +21 -1
  58. package/dist/backend/backend/src/types/v2/request.types.d.ts.map +1 -1
  59. package/dist/backend/backend/src/types/v2/request.types.js +3 -2
  60. package/dist/backend/backend/src/types/v2/request.types.js.map +1 -1
  61. package/dist/backend/backend/src/types/v2/ticket.types.d.ts +73 -1
  62. package/dist/backend/backend/src/types/v2/ticket.types.d.ts.map +1 -1
  63. package/dist/backend/backend/src/types/v2/ticket.types.js +40 -0
  64. package/dist/backend/backend/src/types/v2/ticket.types.js.map +1 -1
  65. package/dist/backend/build-info.json +2 -2
  66. package/dist/cli/backend/src/constants.d.ts +32 -2
  67. package/dist/cli/backend/src/constants.d.ts.map +1 -1
  68. package/dist/cli/backend/src/constants.js +32 -2
  69. package/dist/cli/backend/src/constants.js.map +1 -1
  70. package/dist/cli/backend/src/services/slack/slack-agent-dm.service.js +2 -2
  71. package/dist/cli/backend/src/services/slack/slack-agent-dm.service.js.map +1 -1
  72. package/dist/cli/backend/src/services/slack/slack-team-channel.service.js +2 -2
  73. package/dist/cli/backend/src/services/slack/slack-team-channel.service.js.map +1 -1
  74. package/dist/cli/backend/src/services/slack/slack.service.d.ts +9 -0
  75. package/dist/cli/backend/src/services/slack/slack.service.d.ts.map +1 -1
  76. package/dist/cli/backend/src/services/slack/slack.service.js +19 -0
  77. package/dist/cli/backend/src/services/slack/slack.service.js.map +1 -1
  78. package/dist/cli/backend/src/services/v3/request-sla.subscriber.d.ts.map +1 -1
  79. package/dist/cli/backend/src/services/v3/request-sla.subscriber.js +9 -0
  80. package/dist/cli/backend/src/services/v3/request-sla.subscriber.js.map +1 -1
  81. package/dist/cli/backend/src/services/v3/request.service.d.ts.map +1 -1
  82. package/dist/cli/backend/src/services/v3/request.service.js +28 -0
  83. package/dist/cli/backend/src/services/v3/request.service.js.map +1 -1
  84. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.d.ts +24 -15
  85. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
  86. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js +70 -38
  87. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
  88. package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts +70 -1
  89. package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
  90. package/dist/cli/backend/src/services/v3/ticket-intake.service.js +67 -1
  91. package/dist/cli/backend/src/services/v3/ticket-intake.service.js.map +1 -1
  92. package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts +242 -0
  93. package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts.map +1 -0
  94. package/dist/cli/backend/src/services/v3/ticket-review.service.js +456 -0
  95. package/dist/cli/backend/src/services/v3/ticket-review.service.js.map +1 -0
  96. package/dist/cli/backend/src/types/v2/index.d.ts +1 -1
  97. package/dist/cli/backend/src/types/v2/index.d.ts.map +1 -1
  98. package/dist/cli/backend/src/types/v2/index.js.map +1 -1
  99. package/dist/cli/backend/src/types/v2/request.types.d.ts +21 -1
  100. package/dist/cli/backend/src/types/v2/request.types.d.ts.map +1 -1
  101. package/dist/cli/backend/src/types/v2/request.types.js +3 -2
  102. package/dist/cli/backend/src/types/v2/request.types.js.map +1 -1
  103. package/dist/cli/backend/src/types/v2/ticket.types.d.ts +73 -1
  104. package/dist/cli/backend/src/types/v2/ticket.types.d.ts.map +1 -1
  105. package/dist/cli/backend/src/types/v2/ticket.types.js +40 -0
  106. package/dist/cli/backend/src/types/v2/ticket.types.js.map +1 -1
  107. package/frontend/dist/assets/{index-f7b99e81.js → index-07e338a9.js} +284 -284
  108. package/frontend/dist/assets/index-8327e63e.css +42 -0
  109. package/frontend/dist/index.html +2 -2
  110. package/package.json +1 -1
  111. package/frontend/dist/assets/index-413c5813.css +0 -42
@@ -13,6 +13,7 @@ import { ensureDir, atomicWriteJson, safeReadJson } from '../../utils/file-io.ut
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  import { isRequest, isValidRequestTransition, validateCreateRequestInput, createRequest, } from '../../types/v2/index.js';
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  import { TERMINAL_WORK_ITEM_STATUSES, } from '../../types/v2/work-item.types.js';
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  import { classifyIntent, planTasksFromObjective } from './v3-data.service.js';
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+ import { ticketNeedsReview } from '../../types/v2/ticket.types.js';
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  import { resolveProjectDataDir } from '../core/crewly-home.utils.js';
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  /** Directory name under .crewly for request storage. */
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  const REQUESTS_DIR = 'requests';
@@ -323,6 +324,15 @@ export class RequestService {
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  if (!request) {
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  throw new Error(`Request not found: ${id}`);
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  }
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+ // Ticket review gate (specs/ticket-loop.md Phase 2): a ticket that needs
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+ // the owner never becomes `done` on its own. Every close path (cascade,
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+ // SLA, reconciler, direct-answer sweep) lands it in 待验收 instead; only
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+ // the owner's accept or the auto-accept pass `accepted`.
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+ let submitted = false;
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+ if (updates.status === 'done' && !updates.accepted && ticketNeedsReview(request)) {
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+ updates = { ...updates, status: 'waiting_confirmation' };
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+ submitted = request.status !== 'waiting_confirmation';
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+ }
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  // Validate status transition if status is being updated
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  if (updates.status && updates.status !== request.status) {
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  if (!isValidRequestTransition(request.status, updates.status)) {
@@ -351,6 +361,12 @@ export class RequestService {
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  if (updates.status === 'done' || updates.status === 'cancelled') {
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  request.completedAt = new Date().toISOString();
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  }
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+ if (updates.status === 'waiting_confirmation' && typeof request.ticketNumber === 'number')
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+ submitted = true;
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+ }
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+ if (submitted) {
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+ request.submittedAt = new Date().toISOString();
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+ request.submitCount = (request.submitCount ?? 0) + 1;
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  }
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  // Apply other updates
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  if (updates.title !== undefined)
@@ -387,6 +403,18 @@ export class RequestService {
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  request.receipt = updates.receipt;
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  if (updates.discussion !== undefined)
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  request.discussion = updates.discussion;
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+ if (updates.acceptance !== undefined)
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+ request.acceptance = updates.acceptance;
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+ if (updates.rejectCount !== undefined)
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+ request.rejectCount = updates.rejectCount;
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+ if (updates.submitCount !== undefined)
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+ request.submitCount = updates.submitCount;
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+ if (updates.submittedAt !== undefined)
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+ request.submittedAt = updates.submittedAt;
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+ if (updates.chatRef !== undefined)
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+ request.chatRef = updates.chatRef;
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+ if (updates.reply !== undefined)
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+ request.reply = updates.reply;
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  request.updatedAt = new Date().toISOString();
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  await this.save(request);
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  this.logger.debug('Request updated', { id, status: request.status });
@@ -1 +1 @@
1
- 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@@ -15,7 +15,7 @@
15
15
  * @module services/v3/ticket-channel-hooks
16
16
  */
17
17
  import type { Request } from '../../types/v2/request.types.js';
18
- import type { SlackBlock, SlackOutgoingMessage } from '../../types/slack.types.js';
18
+ import type { SlackBlock } from '../../types/slack.types.js';
19
19
  import type { ChatChannelDTO, ChatMessageDTO } from '../chat-v2/types.js';
20
20
  import type { TicketOriginChannel } from '../../types/v2/ticket.types.js';
21
21
  import type { IntakeMessage, IntakeOutcome, TicketIntakeService, TicketReceiptSink } from './ticket-intake.service.js';
@@ -94,6 +94,16 @@ export declare function appendTicketLine(text: string, ticket: Pick<Request, 'id
94
94
  * @returns The same message when there is no ticket, else a copy
95
95
  */
96
96
  export declare function withTicketMarker(message: ChatMessageDTO, ticket: Pick<Request, 'id' | 'ticketNumber'> | null): ChatMessageDTO;
97
+ /**
98
+ * {@link withTicketMarker}, and remember that this chat-v2 turn opened the
99
+ * ticket, so the agent's answer in the same thread can be matched to it
100
+ * (Phase 2 review). The link is fire-and-forget; delivery never waits on it.
101
+ *
102
+ * @param message - The persisted owner message about to be dispatched
103
+ * @param ticket - The ticket it belongs to, or null
104
+ * @returns The message to dispatch (see {@link withTicketMarker})
105
+ */
106
+ export declare function markAndLinkTicket(message: ChatMessageDTO, ticket: Pick<Request, 'id' | 'ticketNumber'> | null): ChatMessageDTO;
97
107
  /**
98
108
  * The ticket line a dispatcher should render for a message (see {@link withTicketMarker}).
99
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  *
@@ -113,13 +123,13 @@ export declare function ticketLineOf(message: Pick<ChatMessageDTO, 'metadata'>):
113
123
  */
114
124
  export declare function intakeWithin(intake: Pick<TicketIntakeService, 'intakeWithOutcome'> | null, message: IntakeMessage, timeoutMs?: number): Promise<IntakeOutcome | null>;
115
125
  /**
116
- * Receipt text for a new ticket.
126
+ * Receipt text for a new ticket. Just the fact — no "不用记?" question
127
+ * (owner, 2026-09-24: asking every time is noise); 「不用记」 still works.
117
128
  *
118
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  * @param ticket - The ticket
119
- * @param withButton - Whether a dismiss button is shown next to it
120
- * @returns `已记成 TKT-123 · 不用记?回复「不用记」`
130
+ * @returns `已记成 TKT-123`
121
131
  */
122
- export declare function receiptText(ticket: Pick<Request, 'ticketNumber'>, withButton?: boolean): string;
132
+ export declare function receiptText(ticket: Pick<Request, 'ticketNumber'>): string;
123
133
  /**
124
134
  * Receipt text after "不用记".
125
135
  *
@@ -127,12 +137,18 @@ export declare function receiptText(ticket: Pick<Request, 'ticketNumber'>, withB
127
137
  * @returns `TKT-123 已取消记录`
128
138
  */
129
139
  export declare function dismissedReceiptText(ticket: Pick<Request, 'ticketNumber'>): string;
140
+ /**
141
+ * Receipt text once the ticket is accepted.
142
+ *
143
+ * @param ticket - The ticket
144
+ * @returns `TKT-123 已完成`
145
+ */
146
+ export declare function doneReceiptText(ticket: Pick<Request, 'ticketNumber'>): string;
130
147
  /** The slice of SlackService the Slack receipt sink uses. */
131
148
  export interface ReceiptSlackApi {
132
- sendMessage(message: SlackOutgoingMessage): Promise<string>;
149
+ addReaction?(channelId: string, messageTs: string, emoji: string, botToken?: string): Promise<void>;
150
+ removeReaction?(channelId: string, messageTs: string, emoji: string, botToken?: string): Promise<void>;
133
151
  updateMessage(channelId: string, messageTs: string, text: string, blocks?: SlackBlock[], botToken?: string): Promise<void>;
134
- /** True when button clicks reach this process (socket mode with a Bolt app) */
135
- supportsInteractivity?(): boolean;
136
152
  }
137
153
  /** Slack receipt sink dependencies. */
138
154
  export interface SlackReceiptSinkDeps {
@@ -140,13 +156,6 @@ export interface SlackReceiptSinkDeps {
140
156
  /** Bot token of an agent's own Slack app, when it has one */
141
157
  botTokenFor?: (agentSession: string) => string | undefined;
142
158
  }
143
- /**
144
- * Block Kit body of a receipt with the dismiss button.
145
- *
146
- * @param ticket - The ticket
147
- * @returns Blocks
148
- */
149
- export declare function slackReceiptBlocks(ticket: Pick<Request, 'id' | 'ticketNumber'>): SlackBlock[];
150
159
  /**
151
160
  * Receipts as a reply in the Slack thread the owner wrote in, through the same
152
161
  * SlackService the channel already posts with. The dismiss button is added
@@ -1 +1 @@
1
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1
+ {"version":3,"file":"ticket-channel-hooks.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-channel-hooks.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG;AAIH,OAAO,KAAK,EAAE,OAAO,EAAE,MAAM,iCAAiC,CAAC;AAM/D,OAAO,KAAK,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AAC7D,OAAO,KAAK,EAAE,cAAc,EAAE,cAAc,EAAE,MAAM,qBAAqB,CAAC;AAC1E,OAAO,KAAK,EAAE,mBAAmB,EAAE,MAAM,gCAAgC,CAAC;AAC1E,OAAO,KAAK,EACV,aAAa,EACb,aAAa,EAEb,mBAAmB,EACnB,iBAAiB,EAClB,MAAM,4BAA4B,CAAC;AAMpC;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,cAAc,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,YAAY,EAAE,MAAM,GAAG,MAAM,CAEnF;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,aAAa,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,eAAe,CAAC,aAAa,EAAE,MAAM,EAAE,aAAa,EAAE,MAAM,GAAG,MAAM,CAEpF;AAMD;;;;;;;;;;GAUG;AACH,wBAAgB,kBAAkB,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,YAAY,GAAG,UAAU,CAAC,GAAG,OAAO,CAOpG;AAMD;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,OAAO,EAAE,aAAa,GAAG,IAAI,GAAG,OAAO,GAAG,IAAI,CAG7E;AAED;;;;;;GAMG;AACH,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAS9F;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,IAAI,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAG1G;AAED;;;;;;;;GAQG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO7H;AAED;;;;;;;;GAQG;AACH,wBAAgB,iBAAiB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO9H;AAED;;;;;GAKG;AACH,wBAAgB,YAAY,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,UAAU,CAAC,GAAG,MAAM,GAAG,SAAS,CAG1F;AAED;;;;;;;;;GASG;AACH,wBAAsB,YAAY,CAChC,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,aAAa,EACtB,SAAS,GAAE,MAA2C,GACrD,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAY/B;AAMD;;;;;;GAMG;AACH,wBAAgB,WAAW,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAEzE;AAED;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAElF;AAED;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAE7E;AAMD,6DAA6D;AAC7D,MAAM,WAAW,eAAe;IAC9B,WAAW,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACpG,cAAc,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACvG,aAAa,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,EAAE,MAAM,CAAC,EAAE,UAAU,EAAE,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CAC5H;AAED,uCAAuC;AACvC,MAAM,WAAW,oBAAoB;IACnC,KAAK,EAAE,eAAe,CAAC;IACvB,6DAA6D;IAC7D,WAAW,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,CAAC;CAC5D;AAED;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,IAAI,EAAE,oBAAoB,GAAG,iBAAiB,CA0CpF;AAMD,gEAAgE;AAChE,MAAM,WAAW,cAAc;IAC7B,UAAU,CAAC,KAAK,EAAE;QAChB,SAAS,EAAE,MAAM,CAAC;QAClB,UAAU,EAAE,QAAQ,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,CAAC,EAAE,aAAa,CAAC;QAC5B,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,QAAQ,EAAE;YAAE,MAAM,EAAE,QAAQ,CAAC;YAAC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAA;SAAE,CAAC;KACxD,GAAG;QAAE,OAAO,EAAE,cAAc,CAAA;KAAE,CAAC;IAChC,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,cAAc,GAAG,IAAI,CAAC;CACzH;AAED,yCAAyC;AACzC,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,cAAc,CAAC;IACrB,2EAA2E;IAC3E,SAAS,CAAC,EAAE,CAAC,OAAO,EAAE,cAAc,KAAK,IAAI,CAAC;CAC/C;AAED;;;;;;;GAOG;AACH,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,qBAAqB,GAAG,iBAAiB,CA+CtF;AAMD;;;;;;;;GAQG;AACH,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEhF;AAED;;;;;;;;;GASG;AACH,wBAAgB,yBAAyB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEtF;AAED;;;;;;GAMG;AACH,wBAAgB,iCAAiC,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,MAAM,GAAG,cAAc,CAAC,GAAG,OAAO,CAEjH;AAED;;;;;;;GAOG;AACH,wBAAgB,mBAAmB,CACjC,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,aAAa,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACxE,aAAa,GAAG,IAAI,CAmBtB;AAED;;;;;;;;;;;GAWG;AACH,wBAAsB,wBAAwB,CAC5C,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,MAAM,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACjE,OAAO,CAAC,cAAc,CAAC,CAUzB;AAMD,+DAA+D;AAC/D,MAAM,WAAW,gBAAgB;IAC/B,IAAI,EAAE,MAAM,CAAC;IACb,cAAc,EAAE,MAAM,CAAC;IACvB,EAAE,EAAE,MAAM,CAAC;IACX,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,MAAM,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,4DAA4D;IAC5D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,kBAAkB,CAChC,KAAK,EAAE,gBAAgB,EACvB,OAAO,EAAE,eAAe,GAAG,cAAc,GAAG,UAAU,EACtD,OAAO,GAAE;IAAE,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,aAAa,CAAC,EAAE,MAAM,CAAA;CAAO,GAC7D,aAAa,CAqCf"}
@@ -15,6 +15,7 @@
15
15
  * @module services/v3/ticket-channel-hooks
16
16
  */
17
17
  import { ORCHESTRATOR_SESSION_NAME, OWNER_EVIDENCE_METADATA, TICKET_CONSTANTS } from '../../constants.js';
18
+ import { getTicketReviewService } from './ticket-review.service.js';
18
19
  import { formatTicketMarker, formatTicketNumber, } from '../../types/v2/ticket.types.js';
19
20
  // ---------------------------------------------------------------------------
20
21
  // Refs
@@ -94,9 +95,7 @@ export function isOwnerChatMessage(message) {
94
95
  export function ticketOfOutcome(outcome) {
95
96
  if (!outcome)
96
97
  return null;
97
- return outcome.action === 'created' || outcome.action === 'appended' || outcome.action === 'duplicate'
98
- ? outcome.ticket
99
- : null;
98
+ return outcome.action === 'ignored' || outcome.action === 'dismissed' ? null : outcome.ticket;
100
99
  }
101
100
  /**
102
101
  * The line added to a message delivered to an agent: the machine-readable
@@ -112,7 +111,8 @@ export function ticketDeliveryLine(ticket) {
112
111
  if (!marker)
113
112
  return '';
114
113
  const tkt = formatTicketNumber(ticket.ticketNumber);
115
- return `${marker} 这条消息已记为工单 ${tkt}。为它创建 WorkItem(delegate-task / create-task / decompose-goal)时加上 --request-id ${ticket.id}。`;
114
+ return (`${marker} 这条消息已记为工单 ${tkt}。为它创建 WorkItem(delegate-task / create-task / decompose-goal)时加上 --request-id ${ticket.id}。` +
115
+ `回答前用 ticket-check --ticket ${tkt} 看验收标准(有「打回」来源的先查)。`);
116
116
  }
117
117
  /**
118
118
  * Append the ticket line to a text delivered through the message queue.
@@ -143,6 +143,23 @@ export function withTicketMarker(message, ticket) {
143
143
  metadata: { ...(message.metadata ?? {}), [TICKET_CONSTANTS.MESSAGE_MARKER_METADATA_KEY]: line },
144
144
  };
145
145
  }
146
+ /**
147
+ * {@link withTicketMarker}, and remember that this chat-v2 turn opened the
148
+ * ticket, so the agent's answer in the same thread can be matched to it
149
+ * (Phase 2 review). The link is fire-and-forget; delivery never waits on it.
150
+ *
151
+ * @param message - The persisted owner message about to be dispatched
152
+ * @param ticket - The ticket it belongs to, or null
153
+ * @returns The message to dispatch (see {@link withTicketMarker})
154
+ */
155
+ export function markAndLinkTicket(message, ticket) {
156
+ if (ticket && typeof ticket.ticketNumber === 'number') {
157
+ void getTicketReviewService()
158
+ ?.noteChatTurn(ticket.id, message)
159
+ .catch(() => undefined);
160
+ }
161
+ return withTicketMarker(message, ticket);
162
+ }
146
163
  /**
147
164
  * The ticket line a dispatcher should render for a message (see {@link withTicketMarker}).
148
165
  *
@@ -183,16 +200,14 @@ export async function intakeWithin(intake, message, timeoutMs = TICKET_CONSTANTS
183
200
  // Receipt texts
184
201
  // ---------------------------------------------------------------------------
185
202
  /**
186
- * Receipt text for a new ticket.
203
+ * Receipt text for a new ticket. Just the fact — no "不用记?" question
204
+ * (owner, 2026-09-24: asking every time is noise); 「不用记」 still works.
187
205
  *
188
206
  * @param ticket - The ticket
189
- * @param withButton - Whether a dismiss button is shown next to it
190
- * @returns `已记成 TKT-123 · 不用记?回复「不用记」`
207
+ * @returns `已记成 TKT-123`
191
208
  */
192
- export function receiptText(ticket, withButton = false) {
193
- const tkt = formatTicketNumber(ticket.ticketNumber ?? 0);
194
- const recorded = TICKET_CONSTANTS.RECEIPT.RECORDED(tkt);
195
- return withButton ? recorded : `${recorded} · ${TICKET_CONSTANTS.RECEIPT.DISMISS_HINT}`;
209
+ export function receiptText(ticket) {
210
+ return TICKET_CONSTANTS.RECEIPT.RECORDED(formatTicketNumber(ticket.ticketNumber ?? 0));
196
211
  }
197
212
  /**
198
213
  * Receipt text after "不用记".
@@ -204,24 +219,13 @@ export function dismissedReceiptText(ticket) {
204
219
  return TICKET_CONSTANTS.RECEIPT.DISMISSED(formatTicketNumber(ticket.ticketNumber ?? 0));
205
220
  }
206
221
  /**
207
- * Block Kit body of a receipt with the dismiss button.
222
+ * Receipt text once the ticket is accepted.
208
223
  *
209
224
  * @param ticket - The ticket
210
- * @returns Blocks
225
+ * @returns `TKT-123 已完成`
211
226
  */
212
- export function slackReceiptBlocks(ticket) {
213
- return [
214
- {
215
- type: 'section',
216
- text: { type: 'mrkdwn', text: receiptText(ticket, true) },
217
- accessory: {
218
- type: 'button',
219
- text: { type: 'plain_text', text: TICKET_CONSTANTS.RECEIPT.DISMISS_BUTTON },
220
- action_id: TICKET_CONSTANTS.SLACK_DISMISS_ACTION_ID,
221
- value: ticket.id,
222
- },
223
- },
224
- ];
227
+ export function doneReceiptText(ticket) {
228
+ return TICKET_CONSTANTS.RECEIPT.DONE(formatTicketNumber(ticket.ticketNumber ?? 0));
225
229
  }
226
230
  /**
227
231
  * Receipts as a reply in the Slack thread the owner wrote in, through the same
@@ -239,31 +243,45 @@ export function createSlackReceiptSink(deps) {
239
243
  if (target.kind !== 'slack')
240
244
  return null;
241
245
  const botToken = tokenFor(target.postAs);
242
- const withButton = deps.slack.supportsInteractivity?.() === true && !botToken;
243
- const ts = await deps.slack.sendMessage({
244
- channelId: target.slackChannelId,
245
- threadTs: target.threadTs,
246
- text: receiptText(ticket, withButton),
247
- ...(withButton ? { blocks: slackReceiptBlocks(ticket) } : {}),
248
- ...(botToken ? { botToken } : {}),
249
- skipChatV2Mirror: true,
250
- });
251
- if (!ts)
246
+ // Silent receipt (owner, 2026-09-24: asking "不用记?" every time is
247
+ // noise). Only a 🎫 on the owner's own message — no extra message, no
248
+ // notification. No message ts, or the bot can't react: no receipt at
249
+ // all; the ticket still exists on the board.
250
+ if (!target.messageTs || !deps.slack.addReaction)
251
+ return null;
252
+ try {
253
+ await deps.slack.addReaction(target.slackChannelId, target.messageTs, TICKET_CONSTANTS.RECEIPT.REACTION, botToken);
254
+ }
255
+ catch {
252
256
  return null;
257
+ }
253
258
  return {
254
259
  kind: 'slack',
255
260
  slackChannelId: target.slackChannelId,
256
- ts,
261
+ ts: target.messageTs,
257
262
  threadTs: target.threadTs,
263
+ reaction: TICKET_CONSTANTS.RECEIPT.REACTION,
258
264
  ...(botToken && target.postAs ? { postedAs: target.postAs } : {}),
259
265
  };
260
266
  },
261
267
  async markDismissed(ticket, receipt) {
262
268
  if (receipt.kind !== 'slack')
263
269
  return;
270
+ if (receipt.reaction) {
271
+ await deps.slack.removeReaction?.(receipt.slackChannelId, receipt.ts, receipt.reaction, tokenFor(receipt.postedAs));
272
+ return;
273
+ }
264
274
  // `blocks: []` drops the button; Slack keeps old blocks when omitted.
265
275
  await deps.slack.updateMessage(receipt.slackChannelId, receipt.ts, dismissedReceiptText(ticket), [], tokenFor(receipt.postedAs));
266
276
  },
277
+ async markDone(_ticket, receipt) {
278
+ // Only reaction receipts change: 🎫 → ✅, still no message.
279
+ if (receipt.kind !== 'slack' || !receipt.reaction)
280
+ return;
281
+ const token = tokenFor(receipt.postedAs);
282
+ await deps.slack.removeReaction?.(receipt.slackChannelId, receipt.ts, receipt.reaction, token).catch(() => undefined);
283
+ await deps.slack.addReaction?.(receipt.slackChannelId, receipt.ts, TICKET_CONSTANTS.RECEIPT.DONE_REACTION, token);
284
+ },
267
285
  };
268
286
  }
269
287
  /**
@@ -312,6 +330,19 @@ export function createChatV2ReceiptSink(deps) {
312
330
  if (updated)
313
331
  deps.broadcast?.(updated);
314
332
  },
333
+ async markDone(ticket, receipt) {
334
+ if (receipt.kind !== 'chat-v2')
335
+ return;
336
+ const updated = deps.chat.updateSystemMessage(receipt.messageId, doneReceiptText(ticket), {
337
+ [TICKET_CONSTANTS.RECEIPT_METADATA_KEY]: {
338
+ ticketId: ticket.id,
339
+ tkt: formatTicketNumber(ticket.ticketNumber ?? 0),
340
+ status: 'done',
341
+ },
342
+ });
343
+ if (updated)
344
+ deps.broadcast?.(updated);
345
+ },
315
346
  };
316
347
  }
317
348
  // ---------------------------------------------------------------------------
@@ -399,7 +430,7 @@ export async function intakeChatV2OwnerMessage(intake, channel, message, origin)
399
430
  if (!intakeMessage)
400
431
  return message;
401
432
  const outcome = await intakeWithin(intake, intakeMessage);
402
- return withTicketMarker(message, ticketOfOutcome(outcome));
433
+ return markAndLinkTicket(message, ticketOfOutcome(outcome));
403
434
  }
404
435
  catch {
405
436
  // Ticket intake must never stop a message from being delivered.
@@ -451,6 +482,7 @@ export function slackIntakeMessage(input, surface, options = {}) {
451
482
  kind: 'slack',
452
483
  slackChannelId: input.slackChannelId,
453
484
  threadTs: root,
485
+ messageTs: input.ts,
454
486
  ...(options.receiptPostAs ? { postAs: options.receiptPostAs } : {}),
455
487
  },
456
488
  };
@@ -1 +1 @@
1
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@@ -22,7 +22,7 @@
22
22
  * @module services/v3/ticket-intake.service
23
23
  */
24
24
  import { type Request, type RequestStatus } from '../../types/v2/request.types.js';
25
- import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView } from '../../types/v2/ticket.types.js';
25
+ import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView, type TicketAcceptance, type TicketReply } from '../../types/v2/ticket.types.js';
26
26
  /**
27
27
  * Length of a text for the length gate, counting wide (CJK) characters twice:
28
28
  * a Chinese sentence says as much in 7 characters as an English one in 14.
@@ -61,6 +61,13 @@ export type ReceiptTarget = {
61
61
  threadTs: string;
62
62
  /** Agent whose bot posts it (DMs, private rooms); absent = workspace bot */
63
63
  postAs?: string;
64
+ /**
65
+ * The owner's own message. When set, the receipt is a 🎫 reaction on it
66
+ * instead of a thread reply: a reply per ticket was one more message
67
+ * (and notification) in every thread, next to the agent's own "working
68
+ * on it" (owner, 2026-09-24: 「每次都要问一下会不会很麻烦」).
69
+ */
70
+ messageTs?: string;
64
71
  } | {
65
72
  kind: 'chat-v2';
66
73
  chatChannelId: string;
@@ -111,10 +118,32 @@ export type IntakeOutcome = {
111
118
  } | {
112
119
  action: 'dismissed';
113
120
  ticket: Request;
121
+ }
122
+ /** 验过了 on a 待验收 ticket (Phase 2) */
123
+ | {
124
+ action: 'verified';
125
+ ticket: Request;
126
+ }
127
+ /** 打回 on a 待验收 ticket (Phase 2) */
128
+ | {
129
+ action: 'rejected';
130
+ ticket: Request;
114
131
  } | {
115
132
  action: 'ignored';
116
133
  reason: string;
117
134
  };
135
+ /** The review actions intake hands 验过了 / 打回 / follow-ups to (TicketReviewService). */
136
+ export interface IntakeReviewHandler {
137
+ verify(ref: string): Promise<{
138
+ ok: boolean;
139
+ ticket?: Request;
140
+ }>;
141
+ reject(ref: string, reason: string, via: 'thread'): Promise<{
142
+ ok: boolean;
143
+ ticket?: Request;
144
+ }>;
145
+ reopenOnFollowUp(ticketId: string): Promise<Request | null>;
146
+ }
118
147
  /** Posts and edits receipts on one kind of surface. */
119
148
  export interface TicketReceiptSink {
120
149
  /**
@@ -132,6 +161,13 @@ export interface TicketReceiptSink {
132
161
  * @param receipt - The receipt to edit
133
162
  */
134
163
  markDismissed(ticket: Request, receipt: TicketReceipt): Promise<void>;
164
+ /**
165
+ * Change an existing receipt to "done" (Phase 2).
166
+ *
167
+ * @param ticket - The accepted ticket
168
+ * @param receipt - The receipt to edit
169
+ */
170
+ markDone?(ticket: Request, receipt: TicketReceipt): Promise<void>;
135
171
  }
136
172
  /** RequestService surface the intake needs (narrow for tests). */
137
173
  export interface TicketRequestStore {
@@ -159,6 +195,17 @@ export interface TicketListItem {
159
195
  tags: string[];
160
196
  createdAt: string;
161
197
  updatedAt: string;
198
+ /** Live acceptance criteria (removed ones left out) */
199
+ acceptance: TicketAcceptance[];
200
+ /** Start of the latest agent answer */
201
+ reply: TicketReply | null;
202
+ rejectCount: number;
203
+ submitCount: number;
204
+ /** When it last went to 待验收 */
205
+ submittedAt: string | null;
206
+ completedAt: string | null;
207
+ /** When silence will accept it (待验收 only) */
208
+ autoAcceptAt: string | null;
162
209
  }
163
210
  /** Filters for {@link TicketIntakeService.list}. */
164
211
  export interface TicketListQuery {
@@ -195,6 +242,8 @@ export declare class TicketIntakeService {
195
242
  private readonly sinks;
196
243
  /** Serialises intake so two messages in one thread cannot both open a ticket. */
197
244
  private chain;
245
+ /** 验过了 / 打回 handler (Phase 2); absent = those words are plain follow-ups */
246
+ private review;
198
247
  /**
199
248
  * @param deps - Request store and optional WorkItem lookup
200
249
  */
@@ -206,6 +255,18 @@ export declare class TicketIntakeService {
206
255
  * @param sink - The poster, or null to remove
207
256
  */
208
257
  setReceiptSink(kind: ReceiptTarget['kind'], sink: TicketReceiptSink | null): void;
258
+ /**
259
+ * Wire the review handler (Phase 2).
260
+ *
261
+ * @param handler - The handler, or null to remove
262
+ */
263
+ setReviewHandler(handler: IntakeReviewHandler | null): void;
264
+ /**
265
+ * Mark a ticket's receipt done (🎫 → ✅ on Slack, 「已完成」 in chat-v2).
266
+ *
267
+ * @param ticket - The done ticket
268
+ */
269
+ markReceiptDone(ticket: Request): Promise<void>;
209
270
  /**
210
271
  * Spec entry point: take one inbound message.
211
272
  *
@@ -231,6 +292,14 @@ export declare class TicketIntakeService {
231
292
  * @returns The outcome
232
293
  */
233
294
  private process;
295
+ /**
296
+ * Hand a 验过了 / 打回 to the review handler.
297
+ *
298
+ * @param ticket - The 待验收 ticket
299
+ * @param review - What the owner said
300
+ * @returns The outcome
301
+ */
302
+ private applyReview;
234
303
  /**
235
304
  * Log and build an `ignored` outcome.
236
305
  *
@@ -1 +1 @@
1
- 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