crewly 1.2.3 → 1.2.6

package/config/templates/insurance-smb/README.md

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+# Insurance SMB Team Template
+
+This template provides a comprehensive AI team for independent insurance agencies and brokerages. It automates critical operational tasks like claims processing, risk analysis, and compliance monitoring, while also driving growth through proactive client engagement.
+
+## 🏗️ Team Composition
+- **Claims Processor (Chris)**: Manages the claims lifecycle from intake to settlement.
+- **Policy Analyst (Pat)**: Analyzes policies, identifies gaps, and conducts risk profiles.
+- **Client Comm Manager (Charlie)**: Handles onboarding, renewals, and cross-selling.
+- **Compliance Officer (Casey)**: Ensures all operations meet regulatory standards.
+- **Marketing Specialist (Morgan)**: Produces educational content and manages leads.
+
+## 🔄 Included Workflows
+1. **Claims Processing**: End-to-end flow from claim intake to settlement calculation.
+2. **New Client Onboarding**: Verifies documents, analyzes risk, and reviews for compliance.
+3. **Renewal & Cross-Sell**: Identifies upcoming renewals and personalizes outreach with cross-sell options.
+
+## 📚 Bundled Knowledge
+- **Insurance Industry Context**: Terminology, core processes, and common insurance lines.
+- **Compliance Checklist**: A rigorous guide for maintaining regulatory compliance.
+
+## 🚀 Quick Start
+To instantiate this team, use the Crewly CLI:
+```bash
+npx crewly create team --template insurance-smb
+```
+
+## 🎯 Default Goals
+See `goals.md` for pre-set OKRs tailored to driving profitability and compliance in an insurance SMB environment.

package/config/templates/insurance-smb/goals.md

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+# Insurance SMB Team OKRs
+
+## Objective 1: Operational Excellence in Claims & Underwriting
+- **KR1**: Reduce average claim cycle time (intake to settlement) by 25%.
+- **KR2**: Achieve a 98% accuracy rate in policy analysis and risk profiling.
+- **KR3**: Zero compliance violations found in quarterly internal audits.
+
+## Objective 2: Drive Growth and Client Retention
+- **KR1**: Increase year-over-year client retention rate to 92%.
+- **KR2**: Generate $100k in new premium through cross-selling/up-selling campaigns.
+- **KR3**: Achieve a 20% conversion rate on new marketing leads.
+
+## Objective 3: Superior Client Experience
+- **KR1**: Maintain a Client Satisfaction Score (CSAT) of 4.8/5.0.
+- **KR2**: Send 100% of renewal reminders at least 60 days before expiration.
+- **KR3**: Reduce time-to-onboard new clients by 50% through workflow automation.
+
+## Objective 4: Technology & AI Efficiency
+- **KR1**: Successfully automate 70% of routine claims intake and validation.
+- **KR2**: AI agents correctly flag 100% of potential high-risk or non-compliant files.
+- **KR3**: Achieve a 5x ROI on AI token spend compared to traditional administrative labor.

package/config/templates/insurance-smb/knowledge/docs/compliance-checklist.md

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+# Insurance Compliance Checklist
+
+## 1. Licensing & Credentials
+- [ ] Agent/Broker licenses are current in all states of operation.
+- [ ] Continuing Education (CE) requirements met for all licensed staff.
+- [ ] E&O insurance for the agency is active and sufficient.
+
+## 2. Client Communications
+- [ ] All solicitations include required state disclosures.
+- [ ] Quotes clearly state they are "estimates" and not "binders."
+- [ ] Policy changes are confirmed in writing within 24 hours.
+- [ ] Record of "declination of coverage" maintained for all refused recommendations.
+
+## 3. Data Privacy & Security
+- [ ] PII (Personally Identifiable Information) is encrypted at rest and in transit.
+- [ ] Multi-factor authentication (MFA) enabled for all agency systems.
+- [ ] Annual privacy notice sent to all clients.
+- [ ] Compliance with HIPAA (if handling health-related data) or state-specific laws (e.g., CCPA).
+
+## 4. Claims Handling
+- [ ] Claims acknowledged within state-mandated timeframes (usually 10-15 days).
+- [ ] Clear documentation of all investigations and settlement decisions.
+- [ ] No "unfair claims practices" (e.g., misrepresenting facts, low-balling offers).
+
+## 5. Marketing & Advertising
+- [ ] No "bait and switch" advertising.
+- [ ] All testimonials are from real clients and used with permission.
+- [ ] Comparison ads are fair and not misleading.

package/config/templates/insurance-smb/knowledge/docs/insurance-industry-context.md

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+# Insurance Industry Context
+
+## Common Terminology
+- **Premium**: The amount the policyholder pays for the insurance coverage.
+- **Deductible**: The amount the policyholder must pay out-of-pocket before the insurance company pays a claim.
+- **Claim**: A formal request by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event.
+- **Policy**: A contract between the insurer and the insured, which determines the claims which the insurer is legally required to pay.
+- **Endorsement**: An amendment or addition to an existing insurance contract which changes the terms or scope of the original policy.
+- **Underwriting**: The process through which an individual or institution takes on financial risk for a fee.
+- **Actuary**: A business professional who deals with the measurement and management of risk and uncertainty.
+
+## Core Processes
+1. **Underwriting & Quoting**: Evaluating a new applicant's risk and providing a price for coverage.
+2. **Policy Issuance**: Formally creating and delivering the policy document.
+3. **Billing & Collections**: Managing premium payments.
+4. **Claims Adjudication**: The process of determining whether to pay, deny, or negotiate a claim.
+5. **Renewal Management**: Evaluating policies near their expiration and offering continued coverage.
+
+## Insurance Lines for SMBs
+- **General Liability (GL)**: Covers legal costs if a business is sued for injury or property damage.
+- **Professional Liability (E&O)**: Protects against claims of negligence or mistakes in professional services.
+- **Workers' Compensation**: Provides benefits to employees who are injured on the job.
+- **Business Owners Policy (BOP)**: Combines liability and property insurance into a single package for small businesses.

package/config/templates/insurance-smb/knowledge/index.json

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+{
+  "version": "1.0.0",
+  "lastUpdated": "2026-03-04T00:00:00.000Z",
+  "documents": [
+    {
+      "id": "insurance-context",
+      "title": "Insurance Industry Context",
+      "path": "docs/insurance-industry-context.md",
+      "category": "terminology",
+      "tags": ["insurance", "ops", "terminology"],
+      "summary": "Core terminology and processes for the insurance industry.",
+      "createdAt": "2026-03-04T00:00:00.000Z"
+    },
+    {
+      "id": "compliance-check",
+      "title": "Insurance Compliance Checklist",
+      "path": "docs/compliance-checklist.md",
+      "category": "regulation",
+      "tags": ["compliance", "legal", "regulation"],
+      "summary": "A comprehensive checklist for maintaining regulatory compliance in an insurance agency.",
+      "createdAt": "2026-03-04T00:00:00.000Z"
+    }
+  ]
+}

package/config/templates/insurance-smb/learned-patterns.json

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+{
+  "version": "1.0.0",
+  "lastUpdated": "2026-03-04T00:00:00.000Z",
+  "patterns": [
+    {
+      "id": "lp-ins-001",
+      "title": "Escalate claims with inconsistent dates",
+      "category": "gotcha",
+      "context": "Claims where the date of loss is within 48 hours of policy inception or renewal often require deeper investigation.",
+      "recommendation": "Automatically flag claims with loss dates < 48h after inception for human manager review.",
+      "impact": "high",
+      "discoveredAt": "2026-03-04T00:00:00.000Z",
+      "tags": ["claims", "fraud", "review"]
+    }
+  ]
+}

package/config/templates/insurance-smb/quality-gates.yaml

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+version: "1.0.0"
+
+settings:
+  runInParallel: false
+  stopOnFirstFailure: true
+
+gates:
+  intake-gate:
+    name: Claim Intake Validation
+    description: Verifies that a claim has all required documentation.
+    type: manual
+    required: true
+    criteria:
+      - Claim form is fully completed.
+      - Date, time, and location of incident are specified.
+      - Initial supporting photos or reports are attached.
+    reviewer: "Claims Processor (Chris)"
+    onFailure: block
+
+  assessment-gate:
+    name: Policy Coverage Assessment Review
+    description: Validates that the claim assessment correctly matches policy terms.
+    type: manual
+    required: true
+    criteria:
+      - Policy number is verified as active on date of loss.
+      - Coverage limits are correctly identified.
+      - Any relevant exclusions are checked.
+    reviewer: "Policy Analyst (Pat)"
+    onFailure: block
+
+  settlement-approval:
+    name: Final Settlement Approval
+    description: Final sign-off on the settlement offer.
+    type: manual
+    required: true
+    criteria:
+      - Calculation matches the assessment report.
+      - Offer letter is clear and professional.
+      - Total amount is within authorized limits.
+    reviewer: "Compliance Officer (Casey)"
+    onFailure: block
+
+  compliance-check:
+    name: Regulatory Compliance Review
+    description: Ensures new client files meet all regulatory requirements.
+    type: manual
+    required: true
+    criteria:
+      - All required signatures are present.
+      - PII is correctly handled/masked.
+      - State-specific disclosures have been provided.
+    reviewer: "Compliance Officer (Casey)"
+    onFailure: block

package/config/templates/insurance-smb/roles/claims-processor.md

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+You are Chris, the Claims Processor. Your goal is to automate and streamline the insurance claims lifecycle.
+1. Intake and validate new claim reports from clients.
+2. Review supporting documentation (photos, receipts, reports) for completeness.
+3. Assess claims against policy coverage and limits.
+4. Flag suspicious or complex claims for human review.
+5. Communicate status updates and settlement offers to clients promptly.

package/config/templates/insurance-smb/roles/client-manager.md

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+You are Charlie, the Client Communication Manager. Your goal is to maintain high client retention and satisfaction.
+1. Manage the onboarding experience for new clients, ensuring all documents are signed and stored.
+2. Proactively reach out to clients for renewal reminders (at 90, 60, and 30-day marks).
+3. Identify cross-selling and up-selling opportunities (e.g., adding umbrella insurance to an auto policy).
+4. Analyze client feedback and sentiment to prevent churn.
+5. Ensure all communications are professional, empathetic, and compliant.

package/config/templates/insurance-smb/roles/compliance-officer.md

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+You are Casey, the Compliance Officer. Your goal is to ensure the agency operates within all legal and regulatory frameworks.
+1. Review client files and communications for adherence to industry regulations.
+2. Maintain the "Compliance Checklist" knowledge base with the latest regulatory changes.
+3. Conduct periodic audits of claims processing and policy sales.
+4. Verify that all marketing materials meet transparency and disclosure requirements.
+5. Provide guidance to the team on data privacy (GDPR/CCPA/Local laws) and ethical standards.

package/config/templates/insurance-smb/roles/marketing-specialist.md

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+You are Morgan, the Marketing Specialist. Your goal is to generate high-quality leads through educational and engaging content.
+1. Create blog posts, social media updates, and newsletters that educate clients on insurance topics.
+2. Collaborate with the Policy Analyst to turn complex data into accessible "Client Guides."
+3. Optimize all public-facing content for SEO.
+4. Manage lead generation campaigns and track conversion metrics.
+5. Ensure all marketing content is approved by the Compliance Officer before publication.

package/config/templates/insurance-smb/roles/policy-analyst.md

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+You are Pat, the Policy Analyst. Your goal is to provide deep insights into insurance products and help clients find the best coverage.
+1. Analyze and compare different insurance policies to identify gaps or better value.
+2. Translate complex policy language into clear, understandable summaries for clients.
+3. Conduct "risk profiles" for new and existing clients to recommend appropriate coverage limits.
+4. Stay updated on market trends and new insurance products.
+5. Provide technical data to the Marketing Specialist for educational content.

package/config/templates/insurance-smb/team.json

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+{
+  "name": "Insurance SMB Team",
+  "description": "Team specialized in insurance operations, claims management, and client communication.",
+  "members": [
+    {
+      "name": "Claims Processor (Chris)",
+      "role": "claims-processor",
+      "promptSource": {
+        "type": "template",
+        "alias": "claims-processor"
+      }
+    },
+    {
+      "name": "Policy Analyst (Pat)",
+      "role": "policy-analyst",
+      "promptSource": {
+        "type": "template",
+        "alias": "policy-analyst"
+      }
+    },
+    {
+      "name": "Client Comm Manager (Charlie)",
+      "role": "client-comm-manager",
+      "promptSource": {
+        "type": "template",
+        "alias": "client-manager"
+      },
+      "skillOverrides": ["feedback-analyzer"]
+    },
+    {
+      "name": "Compliance Officer (Casey)",
+      "role": "compliance-officer",
+      "promptSource": {
+        "type": "template",
+        "alias": "compliance-officer"
+      }
+    },
+    {
+      "name": "Marketing Specialist (Morgan)",
+      "role": "marketing",
+      "promptSource": {
+        "type": "template",
+        "alias": "marketing-specialist"
+      },
+      "skillOverrides": ["seo-blog-writer", "social-media-post"]
+    }
+  ]
+}

package/config/templates/insurance-smb/template.json

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+{
+  "id": "insurance-smb",
+  "name": "Insurance SMB Team",
+  "description": "A specialized team for insurance agencies and brokerages, focusing on claims processing, policy analysis, compliance, and client retention.",
+  "version": "1.0.0",
+  "category": "operations",
+  "targetVertical": "Insurance Agency / Brokerage",
+  "tags": ["insurance", "claims", "compliance", "retention"],
+  "crewlyVersion": ">=1.2.0",
+  "supportedRuntimes": ["claude-code"],
+  "teamConfigFile": "team.json",
+  "primaryWorkflow": "workflows/claims-processing.yaml",
+  "qualityGatesFile": "quality-gates.yaml",
+  "learnedPatternsFile": "learned-patterns.json",
+  "knowledgeIndexFile": "knowledge/index.json",
+  "requiredSkills": [
+    "feedback-analyzer",
+    "seo-blog-writer",
+    "social-media-post"
+  ],
+  "optionalSkills": [
+    "daily-standup-report"
+  ],
+  "createdAt": "2026-03-04T00:00:00.000Z",
+  "updatedAt": "2026-03-04T00:00:00.000Z"
+}

package/config/templates/insurance-smb/workflows/claims-processing.yaml

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+id: claims-processing
+name: Claims Processing Workflow
+description: End-to-end processing of an insurance claim from intake to settlement.
+version: "1.0.0"
+
+steps:
+  - id: claim-intake
+    order: 1
+    name: Claim Intake & Validation
+    owner: "Claims Processor (Chris)"
+    description: Receive claim report and verify all necessary documents are provided.
+    outputs:
+      - name: validated-claim
+        description: Claim data with initial validation status
+        format: json
+    qualityGate: intake-gate
+
+  - id: coverage-assessment
+    order: 2
+    name: Coverage & Policy Assessment
+    owner: "Policy Analyst (Pat)"
+    description: Evaluate the claim against the specific policy terms and coverage limits.
+    dependsOn: [claim-intake]
+    inputs:
+      - name: validated-claim
+        format: json
+        required: true
+    outputs:
+      - name: assessment-report
+        description: Detailed assessment of coverage
+        format: markdown
+    qualityGate: assessment-gate
+
+  - id: settlement-offer
+    order: 3
+    name: Settlement Calculation & Offer
+    owner: "Claims Processor (Chris)"
+    description: Calculate the settlement amount and draft an offer for the client.
+    dependsOn: [coverage-assessment]
+    inputs:
+      - name: assessment-report
+        format: markdown
+        required: true
+    outputs:
+      - name: final-offer
+        description: Drafted settlement offer
+        format: markdown
+    qualityGate: settlement-approval

package/config/templates/insurance-smb/workflows.yaml

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+# Insurance SMB Workflows
+
+- id: new-client-onboarding
+  name: New Client Onboarding
+  description: A multi-step flow to verify a new client, analyze their risk, and finalize coverage.
+  steps:
+    - id: document-intake
+      name: Document Intake
+      owner: "Client Comm Manager (Charlie)"
+    - id: risk-analysis
+      name: Risk Profile & Analysis
+      owner: "Policy Analyst (Pat)"
+    - id: compliance-review
+      name: Final Compliance Review
+      owner: "Compliance Officer (Casey)"
+
+- id: claims-processing
+  name: Claims Processing Workflow
+  description: End-to-end processing of an insurance claim from intake to settlement.
+  steps:
+    - id: claim-intake
+      name: Claim Intake & Validation
+      owner: "Claims Processor (Chris)"
+    - id: coverage-assessment
+      name: Coverage & Policy Assessment
+      owner: "Policy Analyst (Pat)"
+    - id: settlement-offer
+      name: Settlement Calculation & Offer
+      owner: "Claims Processor (Chris)"
+
+- id: renewal-and-cross-sell
+  name: Renewal Reminder + Cross-Sell
+  description: Proactive outreach to existing clients for renewals with personalized cross-sell recommendations.
+  steps:
+    - id: renewal-check
+      name: Identify Upcoming Renewals
+      owner: "Client Comm Manager (Charlie)"
+    - id: cross-sell-analysis
+      name: Cross-Sell Opportunity Analysis
+      owner: "Policy Analyst (Pat)"
+    - id: client-outreach
+      name: Personalized Client Outreach
+      owner: "Client Comm Manager (Charlie)"

package/config/templates/research-analysis/template.json

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+{
+  "id": "research-analysis",
+  "name": "Research & Analysis Team",
+  "description": "Research lead + analysts for competitive analysis and strategy",
+  "category": "research",
+  "version": "1.0.0",
+  "tags": ["research", "analysis", "strategy", "competitive"],
+  "icon": "microscope",
+  "hierarchical": true,
+  "defaultRuntime": "claude-code",
+  "roles": [
+    {
+      "role": "team-leader",
+      "label": "Research Lead",
+      "defaultName": "Research Lead",
+      "count": 1,
+      "hierarchyLevel": 1,
+      "canDelegate": true,
+      "defaultSkills": [
+        "decompose-goal",
+        "delegate-task",
+        "verify-output",
+        "aggregate-results",
+        "handle-failure",
+        "fact-check"
+      ],
+      "enableBrowser": true
+    },
+    {
+      "role": "developer",
+      "label": "Research Analyst",
+      "defaultName": "Analyst",
+      "count": 2,
+      "hierarchyLevel": 2,
+      "canDelegate": false,
+      "reportsTo": "team-leader",
+      "defaultSkills": [
+        "report-status",
+        "complete-task",
+        "request-help",
+        "web-search"
+      ],
+      "enableBrowser": true
+    }
+  ],
+  "verificationPipeline": {
+    "name": "Research Quality Pipeline",
+    "steps": [
+      {
+        "id": "source-verify",
+        "name": "Source Verification",
+        "description": "Verify all cited sources exist and are credible",
+        "method": "source_verify",
+        "critical": true,
+        "config": {
+          "minSources": 3,
+          "requirePrimarySources": true
+        }
+      },
+      {
+        "id": "fact-check",
+        "name": "Cross-Reference Check",
+        "description": "Cross-check key claims against multiple independent sources",
+        "method": "fact_check",
+        "critical": true,
+        "config": {
+          "minCrossReferences": 2,
+          "flagContradictions": true
+        }
+      },
+      {
+        "id": "data-validate",
+        "name": "Data Validation",
+        "description": "Check numerical data, dates, and statistics for consistency",
+        "method": "data_validate",
+        "critical": false,
+        "config": {
+          "checkDates": true,
+          "checkNumbers": true,
+          "checkPercentages": true
+        }
+      }
+    ],
+    "passPolicy": "critical_only",
+    "maxRetries": 1
+  },
+  "maxWorkersPerLeader": 3
+}

package/config/templates/social-media-ops/template.json

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+{
+  "id": "social-media-ops",
+  "name": "Social Media Operations Team",
+  "description": "Content creation, visual review, and multi-platform publishing",
+  "category": "content",
+  "version": "1.0.0",
+  "tags": ["content", "social-media", "visual", "marketing"],
+  "icon": "smartphone",
+  "hierarchical": true,
+  "defaultRuntime": "claude-code",
+  "roles": [
+    {
+      "role": "team-leader",
+      "label": "Content Director",
+      "defaultName": "Content Director",
+      "count": 1,
+      "hierarchyLevel": 1,
+      "canDelegate": true,
+      "defaultSkills": [
+        "decompose-goal",
+        "delegate-task",
+        "verify-output",
+        "aggregate-results",
+        "handle-failure",
+        "screenshot-review"
+      ],
+      "enableBrowser": true
+    },
+    {
+      "role": "designer",
+      "label": "Content Creator",
+      "defaultName": "Creator",
+      "count": 2,
+      "hierarchyLevel": 2,
+      "canDelegate": false,
+      "reportsTo": "team-leader",
+      "defaultSkills": [
+        "report-status",
+        "complete-task",
+        "request-help"
+      ],
+      "enableBrowser": true
+    }
+  ],
+  "verificationPipeline": {
+    "name": "Content Quality Pipeline",
+    "steps": [
+      {
+        "id": "screenshot-review",
+        "name": "Visual Screenshot Review",
+        "description": "Take screenshot of content and review visually",
+        "method": "screenshot_review",
+        "critical": true,
+        "config": {
+          "captureMethod": "computer-use",
+          "checkBranding": true
+        }
+      },
+      {
+        "id": "gemini-vision",
+        "name": "AI Visual Analysis",
+        "description": "Use Gemini Vision to analyze visual quality and brand consistency",
+        "method": "gemini_vision",
+        "critical": true,
+        "config": {
+          "model": "gemini-2.0-flash",
+          "checkCriteria": ["brand_consistency", "visual_quality", "text_readability"]
+        }
+      },
+      {
+        "id": "content-check",
+        "name": "Content Guidelines Check",
+        "description": "Verify content follows style guide and tone",
+        "method": "content_check",
+        "critical": false,
+        "config": {
+          "styleGuide": ".crewly/docs/style-guide.md"
+        }
+      }
+    ],
+    "passPolicy": "critical_only",
+    "maxRetries": 2
+  },
+  "maxWorkersPerLeader": 3
+}