clarion-shared-types 1.0.117 → 1.0.118

package/dist/cjs/modules/incident-sla/enums/incident-sla-enums.js

@@ -5,7 +5,7 @@
  * values so a drift fails a build rather than a screen.
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.IncidentSlaErrorCode = exports.SlaPriorityLevel = exports.SlaOverallState = exports.EtaBasis = exports.EtaStatus = exports.IncidentArrivalSource = exports.IncidentClosureReason = exports.SlaPolicyScope = exports.SlaExceptionStatus = exports.SlaExceptionReason = exports.SlaPauseStatus = exports.SlaPauseReason = exports.SlaEscalationTrigger = exports.SlaEscalationLevel = exports.IncidentSlaEventSource = exports.IncidentActorType = exports.IncidentSlaEventType = exports.EmergencyIncidentStage = exports.IncidentSlaStatus = exports.IncidentSlaStage = void 0;
+exports.SlaEscalationAction = exports.SlaNotificationChannel = exports.IncidentSlaErrorCode = exports.SlaPriorityLevel = exports.SlaOverallState = exports.EtaBasis = exports.EtaStatus = exports.IncidentArrivalSource = exports.IncidentClosureReason = exports.SlaPolicyScope = exports.SlaExceptionStatus = exports.SlaExceptionReason = exports.SlaPauseStatus = exports.SlaPauseReason = exports.SlaEscalationTrigger = exports.SlaEscalationLevel = exports.IncidentSlaEventSource = exports.IncidentActorType = exports.IncidentSlaEventType = exports.EmergencyIncidentStage = exports.IncidentSlaStatus = exports.IncidentSlaStage = void 0;
 /** The milestones an emergency is measured against, each with its own clock. */
 var IncidentSlaStage;
 (function (IncidentSlaStage) {
@@ -222,4 +222,20 @@ var IncidentSlaErrorCode;
     IncidentSlaErrorCode["INCIDENT_ENDED"] = "INCIDENT_ENDED";
     IncidentSlaErrorCode["SLA_ESCALATION_RULE_NOT_FOUND"] = "SLA_ESCALATION_RULE_NOT_FOUND";
 })(IncidentSlaErrorCode || (exports.IncidentSlaErrorCode = IncidentSlaErrorCode = {}));
+/** The channels an escalation rule reaches people through. */
+var SlaNotificationChannel;
+(function (SlaNotificationChannel) {
+    /** The admin's in-app notification. */
+    SlaNotificationChannel["WEB"] = "WEB";
+    SlaNotificationChannel["SMS"] = "SMS";
+    SlaNotificationChannel["EMAIL"] = "EMAIL";
+    /** Mobile push. */
+    SlaNotificationChannel["PUSH"] = "PUSH";
+})(SlaNotificationChannel || (exports.SlaNotificationChannel = SlaNotificationChannel = {}));
+/** What an escalation rule does beside telling people. */
+var SlaEscalationAction;
+(function (SlaEscalationAction) {
+    SlaEscalationAction["NOTIFY"] = "NOTIFY";
+    SlaEscalationAction["RECOMMEND_ALTERNATIVE"] = "RECOMMEND_ALTERNATIVE";
+})(SlaEscalationAction || (exports.SlaEscalationAction = SlaEscalationAction = {}));
 //# sourceMappingURL=incident-sla-enums.js.map

package/dist/cjs/modules/incident-sla/enums/incident-sla-enums.js.map

@@ -1 +1 @@
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+{"version":3,"file":"incident-sla-enums.js","sourceRoot":"","sources":["../../../../../src/modules/incident-sla/enums/incident-sla-enums.ts"],"names":[],"mappings":";AAAA;;;;GAIG;;;AAEH,gFAAgF;AAChF,IAAY,gBAUX;AAVD,WAAY,gBAAgB;IACxB,uDAAmC,CAAA;IACnC,qCAAiB,CAAA;IACjB,yCAAqB,CAAA;IACrB,yEAAqD,CAAA;IACrD,iDAA6B,CAAA;IAC7B,uCAAmB,CAAA;IACnB,6DAAyC,CAAA;IACzC,6CAAyB,CAAA;IACzB,uCAAmB,CAAA;AACvB,CAAC,EAVW,gBAAgB,gCAAhB,gBAAgB,QAU3B;AAED,qGAAqG;AACrG,IAAY,iBAWX;AAXD,WAAY,iBAAiB;IACzB,gDAA2B,CAAA;IAC3B,wCAAmB,CAAA;IACnB,wCAAmB,CAAA;IACnB,wCAAmB,CAAA;IACnB,sCAAiB,CAAA;IACjB,0CAAqB,CAAA;IACrB,gCAAW,CAAA;IACX,sCAAiB,CAAA;IACjB,4CAAuB,CAAA;IACvB,wCAAmB,CAAA;AACvB,CAAC,EAXW,iBAAiB,iCAAjB,iBAAiB,QAW5B;AAED,iFAAiF;AACjF,IAAY,sBAYX;AAZD,WAAY,sBAAsB;IAC9B,+DAAqC,CAAA;IACrC,uDAA6B,CAAA;IAC7B,6CAAmB,CAAA;IACnB,mEAAyC,CAAA;IACzC,2EAAiD,CAAA;IACjD,2EAAiD,CAAA;IACjD,+CAAqB,CAAA;IACrB,+CAAqB,CAAA;IACrB,qDAA2B,CAAA;IAC3B,+CAAqB,CAAA;IACrB,2CAAiB,CAAA;AACrB,CAAC,EAZW,sBAAsB,sCAAtB,sBAAsB,QAYjC;AAED,IAAY,oBA8BX;AA9BD,WAAY,oBAAoB;IAC5B,mDAA2B,CAAA;IAC3B,mDAA2B,CAAA;IAC3B,mDAA2B,CAAA;IAC3B,qDAA6B,CAAA;IAC7B,2CAAmB,CAAA;IACnB,iEAAyC,CAAA;IACzC,uDAA+B,CAAA;IAC/B,mDAA2B,CAAA;IAC3B,iDAAyB,CAAA;IACzB,mEAA2C,CAAA;IAC3C,iEAAyC,CAAA;IACzC,iDAAyB,CAAA;IACzB,mDAA2B,CAAA;IAC3B,2EAAmD,CAAA;IACnD,yEAAiD,CAAA;IACjD,yEAAiD,CAAA;IACjD,iEAAyC,CAAA;IACzC,6DAAqC,CAAA;IACrC,mDAA2B,CAAA;IAC3B,6DAAqC,CAAA;IACrC,+DAAuC,CAAA;IACvC,6DAAqC,CAAA;IACrC,2DAAmC,CAAA;IACnC,+CAAuB,CAAA;IACvB,+DAAuC,CAAA;IACvC,mEAA2C,CAAA;IAC3C,mEAA2C,CAAA;IAC3C,qEAA6C,CAAA;IAC7C,2DAAmC,CAAA;AACvC,CAAC,EA9BW,oBAAoB,oCAApB,oBAAoB,QA8B/B;AAED,IAAY,iBAOX;AAPD,WAAY,iBAAiB;IACzB,sDAAiC,CAAA;IACjC,4CAAuB,CAAA;IACvB,sCAAiB,CAAA;IACjB,0CAAqB,CAAA;IACrB,0CAAqB,CAAA;IACrB,wCAAmB,CAAA;AACvB,CAAC,EAPW,iBAAiB,iCAAjB,iBAAiB,QAO5B;AAED,IAAY,sBAUX;AAVD,WAAY,sBAAsB;IAC9B,uDAA6B,CAAA;IAC7B,yDAA+B,CAAA;IAC/B,+CAAqB,CAAA;IACrB,+CAAqB,CAAA;IACrB,mEAAyC,CAAA;IACzC,+CAAqB,CAAA;IACrB,6CAAmB,CAAA;IACnB,uDAA6B,CAAA;IAC7B,2CAAiB,CAAA;AACrB,CAAC,EAVW,sBAAsB,sCAAtB,sBAAsB,QAUjC;AAED,IAAY,kBAKX;AALD,WAAY,kBAAkB;IAC1B,+CAAyB,CAAA;IACzB,+CAAyB,CAAA;IACzB,mDAA6B,CAAA;IAC7B,+DAAyC,CAAA;AAC7C,CAAC,EALW,kBAAkB,kCAAlB,kBAAkB,QAK7B;AAED,IAAY,oBASX;AATD,WAAY,oBAAoB;IAC5B,mDAA2B,CAAA;IAC3B,mDAA2B,CAAA;IAC3B,qDAA6B,CAAA;IAC7B,mDAA2B,CAAA;IAC3B,+DAAuC,CAAA;IACvC,uDAA+B,CAAA;IAC/B,+DAAuC,CAAA;IACvC,iEAAyC,CAAA;AAC7C,CAAC,EATW,oBAAoB,oCAApB,oBAAoB,QAS/B;AAED,IAAY,cAOX;AAPD,WAAY,cAAc;IACtB,+DAA6C,CAAA;IAC7C,6EAA2D,CAAA;IAC3D,iEAA+C,CAAA;IAC/C,2DAAyC,CAAA;IACzC,+DAA6C,CAAA;IAC7C,iEAA+C,CAAA;AACnD,CAAC,EAPW,cAAc,8BAAd,cAAc,QAOzB;AAED,IAAY,cAMX;AAND,WAAY,cAAc;IACtB,yCAAuB,CAAA;IACvB,mCAAiB,CAAA;IACjB,iCAAe,CAAA;IACf,uCAAqB,CAAA;IACrB,yCAAuB,CAAA;AAC3B,CAAC,EANW,cAAc,8BAAd,cAAc,QAMzB;AAED,IAAY,kBASX;AATD,WAAY,kBAAkB;IAC1B,6DAAuC,CAAA;IACvC,uDAAiC,CAAA;IACjC,mEAA6C,CAAA;IAC7C,+DAAyC,CAAA;IACzC,qEAA+C,CAAA;IAC/C,iDAA2B,CAAA;IAC3B,qDAA+B,CAAA;IAC/B,qCAAe,CAAA;AACnB,CAAC,EATW,kBAAkB,kCAAlB,kBAAkB,QAS7B;AAED,IAAY,kBAKX;AALD,WAAY,kBAAkB;IAC1B,mCAAa,CAAA;IACb,6CAAuB,CAAA;IACvB,2CAAqB,CAAA;IACrB,2CAAqB,CAAA;AACzB,CAAC,EALW,kBAAkB,kCAAlB,kBAAkB,QAK7B;AAED,IAAY,cAQX;AARD,WAAY,cAAc;IACtB,uCAAqB,CAAA;IACrB,+CAA6B,CAAA;IAC7B,mDAAiC,CAAA;IACjC,yDAAuC,CAAA;IACvC,iDAA+B,CAAA;IAC/B,uCAAqB,CAAA;IACrB,+BAAa,CAAA;AACjB,CAAC,EARW,cAAc,8BAAd,cAAc,QAQzB;AAED,IAAY,qBAGX;AAHD,WAAY,qBAAqB;IAC7B,0CAAiB,CAAA;IACjB,sGAA6E,CAAA;AACjF,CAAC,EAHW,qBAAqB,qCAArB,qBAAqB,QAGhC;AAED,IAAY,qBAIX;AAJD,WAAY,qBAAqB;IAC7B,0FAAiE,CAAA;IACjE,oGAA2E,CAAA;IAC3E,0FAAiE,CAAA;AACrE,CAAC,EAJW,qBAAqB,qCAArB,qBAAqB,QAIhC;AAED,IAAY,SAOX;AAPD,WAAY,SAAS;IACjB,kCAAqB,CAAA;IACrB,gCAAmB,CAAA;IACnB,4CAA+B,CAAA;IAC/B,oCAAuB,CAAA;IACvB,oCAAuB,CAAA;IACvB,gCAAmB,CAAA;AACvB,CAAC,EAPW,SAAS,yBAAT,SAAS,QAOpB;AAED,IAAY,QAGX;AAHD,WAAY,QAAQ;IAChB,iCAAqB,CAAA;IACrB,qCAAyB,CAAA;AAC7B,CAAC,EAHW,QAAQ,wBAAR,QAAQ,QAGnB;AAED,IAAY,eASX;AATD,WAAY,eAAe;IACvB,8CAA2B,CAAA;IAC3B,wCAAqB,CAAA;IACrB,sCAAmB,CAAA;IACnB,sCAAmB,CAAA;IACnB,wCAAqB,CAAA;IACrB,oCAAiB,CAAA;IACjB,8BAAW,CAAA;IACX,0CAAuB,CAAA;AAC3B,CAAC,EATW,eAAe,+BAAf,eAAe,QAS1B;AAED,IAAY,gBAKX;AALD,WAAY,gBAAgB;IACxB,6BAAS,CAAA;IACT,6BAAS,CAAA;IACT,6BAAS,CAAA;IACT,6BAAS,CAAA;AACb,CAAC,EALW,gBAAgB,gCAAhB,gBAAgB,QAK3B;AAED,IAAY,oBAaX;AAbD,WAAY,oBAAoB;IAC5B,2DAAmC,CAAA;IACnC,yEAAiD,CAAA;IACjD,mEAA2C,CAAA;IAC3C,qEAA6C,CAAA;IAC7C,+DAAuC,CAAA;IACvC,uEAA+C,CAAA;IAC/C,+DAAuC,CAAA;IACvC,iEAAyC,CAAA;IACzC,qEAA6C,CAAA;IAC7C,yEAAiD,CAAA;IACjD,yDAAiC,CAAA;IACjC,uFAA+D,CAAA;AACnE,CAAC,EAbW,oBAAoB,oCAApB,oBAAoB,QAa/B;AAED,8DAA8D;AAC9D,IAAY,sBAOX;AAPD,WAAY,sBAAsB;IAC9B,uCAAuC;IACvC,qCAAW,CAAA;IACX,qCAAW,CAAA;IACX,yCAAe,CAAA;IACf,mBAAmB;IACnB,uCAAa,CAAA;AACjB,CAAC,EAPW,sBAAsB,sCAAtB,sBAAsB,QAOjC;AAED,0DAA0D;AAC1D,IAAY,mBAGX;AAHD,WAAY,mBAAmB;IAC3B,wCAAiB,CAAA;IACjB,sEAA+C,CAAA;AACnD,CAAC,EAHW,mBAAmB,mCAAnB,mBAAmB,QAG9B"}

package/dist/cjs/modules/incident-sla/interfaces/incident-sla.dto.js

@@ -1,3 +1,32 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
+exports.INCIDENT_SLA_POLICY_LIMITS = void 0;
+/** The bounds the API enforces on a policy (grm-shared-library INCIDENT_SLA_LIMITS), for the admin's form. */
+exports.INCIDENT_SLA_POLICY_LIMITS = {
+    minTargetSeconds: 5,
+    maxTargetSeconds: 30 * 24 * 3600,
+    minThresholdPercent: 10,
+    maxThresholdPercent: 99,
+    minRadiusMetres: 10,
+    maxRadiusMetres: 5000,
+    maxDwellSeconds: 30 * 60,
+    maxObservations: 20,
+    minAccuracyMetres: 5,
+    maxAccuracyMetres: 5000,
+    minStaleSeconds: 15,
+    maxStaleSeconds: 2 * 3600,
+    maxEtaMarginPercent: 90,
+    minSpeedKph: 5,
+    maxSpeedKph: 150,
+    minRoadFactor: 1,
+    maxRoadFactor: 3,
+    minAutoCloseSeconds: 5 * 60,
+    maxAutoCloseSeconds: 30 * 24 * 3600,
+    maxEscalationDelaySeconds: 24 * 3600,
+    maxEscalationRules: 50,
+    maxEscalationContacts: 10,
+    policyNameMaxLength: 120,
+    policyDescriptionMaxLength: 1000,
+    ruleKeyMaxLength: 60,
+};
 //# sourceMappingURL=incident-sla.dto.js.map

package/dist/cjs/modules/incident-sla/interfaces/incident-sla.dto.js.map

@@ -1 +1 @@
-{"version":3,"file":"incident-sla.dto.js","sourceRoot":"","sources":["../../../../../src/modules/incident-sla/interfaces/incident-sla.dto.ts"],"names":[],"mappings":""}
+{"version":3,"file":"incident-sla.dto.js","sourceRoot":"","sources":["../../../../../src/modules/incident-sla/interfaces/incident-sla.dto.ts"],"names":[],"mappings":";;;AA0rBA,8GAA8G;AACjG,QAAA,0BAA0B,GAAG;IACtC,gBAAgB,EAAE,CAAC;IACnB,gBAAgB,EAAE,EAAE,GAAG,EAAE,GAAG,IAAI;IAChC,mBAAmB,EAAE,EAAE;IACvB,mBAAmB,EAAE,EAAE;IACvB,eAAe,EAAE,EAAE;IACnB,eAAe,EAAE,IAAI;IACrB,eAAe,EAAE,EAAE,GAAG,EAAE;IACxB,eAAe,EAAE,EAAE;IACnB,iBAAiB,EAAE,CAAC;IACpB,iBAAiB,EAAE,IAAI;IACvB,eAAe,EAAE,EAAE;IACnB,eAAe,EAAE,CAAC,GAAG,IAAI;IACzB,mBAAmB,EAAE,EAAE;IACvB,WAAW,EAAE,CAAC;IACd,WAAW,EAAE,GAAG;IAChB,aAAa,EAAE,CAAC;IAChB,aAAa,EAAE,CAAC;IAChB,mBAAmB,EAAE,CAAC,GAAG,EAAE;IAC3B,mBAAmB,EAAE,EAAE,GAAG,EAAE,GAAG,IAAI;IACnC,yBAAyB,EAAE,EAAE,GAAG,IAAI;IACpC,kBAAkB,EAAE,EAAE;IACtB,qBAAqB,EAAE,EAAE;IACzB,mBAAmB,EAAE,GAAG;IACxB,0BAA0B,EAAE,IAAI;IAChC,gBAAgB,EAAE,EAAE;CACd,CAAC"}

package/dist/cjs/modules/incident-sla/utils/incident-sla-display.util.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.INCIDENT_SLA_EVENT_TYPE_LABELS = exports.INCIDENT_ACTOR_TYPE_LABELS = exports.INCIDENT_ARRIVAL_SOURCE_LABELS = exports.ETA_STATUS_LABELS = exports.SLA_EXCEPTION_STATUS_LABELS = exports.SLA_EXCEPTION_REASON_LABELS = exports.SLA_PAUSE_REASON_LABELS = exports.EMERGENCY_INCIDENT_STAGE_LABELS = exports.SLA_OVERALL_STATE_LABELS = exports.INCIDENT_SLA_STATUS_LABELS = exports.INCIDENT_SLA_STAGE_LABELS = void 0;
+exports.INCIDENT_SLA_SETTING_LABELS = exports.INCIDENT_PRIORITY_SLA_LEVEL = exports.EMERGENCY_NOTIFICATION_EVENT_LABELS = exports.SLA_POLICY_SCOPE_LABELS = exports.SLA_ESCALATION_ACTION_LABELS = exports.SLA_NOTIFICATION_CHANNEL_LABELS = exports.SLA_ESCALATION_LEVEL_LABELS = exports.SLA_ESCALATION_TRIGGER_LABELS = exports.INCIDENT_SLA_STAGE_ORDER = exports.INCIDENT_SLA_EVENT_TYPE_LABELS = exports.INCIDENT_ACTOR_TYPE_LABELS = exports.INCIDENT_ARRIVAL_SOURCE_LABELS = exports.ETA_STATUS_LABELS = exports.SLA_EXCEPTION_STATUS_LABELS = exports.SLA_EXCEPTION_REASON_LABELS = exports.SLA_PAUSE_REASON_LABELS = exports.EMERGENCY_INCIDENT_STAGE_LABELS = exports.SLA_OVERALL_STATE_LABELS = exports.INCIDENT_SLA_STATUS_LABELS = exports.INCIDENT_SLA_STAGE_LABELS = void 0;
 exports.incidentSlaStatusTone = incidentSlaStatusTone;
 exports.slaOverallStateTone = slaOverallStateTone;
 exports.etaStatusTone = etaStatusTone;
@@ -247,4 +247,91 @@ function liveIncidentSlaStatus(instance, nowMs, skewMs = 0) {
 function isOpenIncidentSlaStatus(status) {
     return status === incident_sla_enums_1.IncidentSlaStatus.RUNNING || status === incident_sla_enums_1.IncidentSlaStatus.WARNING || status === incident_sla_enums_1.IncidentSlaStatus.AT_RISK || status === incident_sla_enums_1.IncidentSlaStatus.PAUSED;
 }
+/** Stages in the order an emergency goes through them. */
+exports.INCIDENT_SLA_STAGE_ORDER = [
+    incident_sla_enums_1.IncidentSlaStage.ACKNOWLEDGEMENT,
+    incident_sla_enums_1.IncidentSlaStage.TRIAGE,
+    incident_sla_enums_1.IncidentSlaStage.DISPATCH,
+    incident_sla_enums_1.IncidentSlaStage.RESPONSE_UNIT_ACCEPTANCE,
+    incident_sla_enums_1.IncidentSlaStage.MOBILIZATION,
+    incident_sla_enums_1.IncidentSlaStage.ARRIVAL,
+    incident_sla_enums_1.IncidentSlaStage.INITIAL_ASSESSMENT,
+    incident_sla_enums_1.IncidentSlaStage.RESOLUTION,
+    incident_sla_enums_1.IncidentSlaStage.CLOSURE,
+];
+exports.SLA_ESCALATION_TRIGGER_LABELS = {
+    [incident_sla_enums_1.SlaEscalationTrigger.SLA_WARNING]: 'Stage at its warning mark',
+    [incident_sla_enums_1.SlaEscalationTrigger.SLA_AT_RISK]: 'Stage at risk',
+    [incident_sla_enums_1.SlaEscalationTrigger.SLA_BREACHED]: 'Stage breached',
+    [incident_sla_enums_1.SlaEscalationTrigger.ETA_AT_RISK]: 'Arrival ETA at risk',
+    [incident_sla_enums_1.SlaEscalationTrigger.ETA_LIKELY_BREACH]: 'Unit predicted late',
+    [incident_sla_enums_1.SlaEscalationTrigger.ETA_UNCERTAIN]: 'Unit stopped reporting its position',
+    [incident_sla_enums_1.SlaEscalationTrigger.DISPATCH_REJECTED]: 'Unit declined',
+    [incident_sla_enums_1.SlaEscalationTrigger.DISPATCH_CANCELLED]: 'Unit stood down',
+};
+exports.SLA_ESCALATION_LEVEL_LABELS = {
+    [incident_sla_enums_1.SlaEscalationLevel.DISPATCHER]: 'Dispatchers',
+    [incident_sla_enums_1.SlaEscalationLevel.SUPERVISOR]: 'Supervisors',
+    [incident_sla_enums_1.SlaEscalationLevel.DUTY_MANAGER]: 'Duty manager',
+    [incident_sla_enums_1.SlaEscalationLevel.ORGANIZATION_ADMIN]: 'Organization admins',
+};
+exports.SLA_NOTIFICATION_CHANNEL_LABELS = {
+    [incident_sla_enums_1.SlaNotificationChannel.WEB]: 'In-app',
+    [incident_sla_enums_1.SlaNotificationChannel.SMS]: 'SMS',
+    [incident_sla_enums_1.SlaNotificationChannel.EMAIL]: 'Email',
+    [incident_sla_enums_1.SlaNotificationChannel.PUSH]: 'Push',
+};
+exports.SLA_ESCALATION_ACTION_LABELS = {
+    [incident_sla_enums_1.SlaEscalationAction.NOTIFY]: 'Notify',
+    [incident_sla_enums_1.SlaEscalationAction.RECOMMEND_ALTERNATIVE]: 'Suggest another unit',
+};
+exports.SLA_POLICY_SCOPE_LABELS = {
+    [incident_sla_enums_1.SlaPolicyScope.PLATFORM]: 'Platform',
+    [incident_sla_enums_1.SlaPolicyScope.ORGANIZATION]: 'Organization',
+    [incident_sla_enums_1.SlaPolicyScope.CONTROL_CENTRE]: 'Control centre',
+    [incident_sla_enums_1.SlaPolicyScope.INCIDENT_CATEGORY]: 'Incident category',
+    [incident_sla_enums_1.SlaPolicyScope.INCIDENT_TYPE]: 'Incident type',
+    [incident_sla_enums_1.SlaPolicyScope.PRIORITY]: 'Priority',
+    [incident_sla_enums_1.SlaPolicyScope.ZONE]: 'Zone',
+};
+/** The emergency notifications, as clarion-incident asks for them. */
+exports.EMERGENCY_NOTIFICATION_EVENT_LABELS = {
+    'emergency-created': 'Alert received (reporter)',
+    'emergency-acknowledged': 'Acknowledged (reporter)',
+    'emergency-dispatched': 'Help dispatched (reporter)',
+    'emergency-unit-assigned': 'Unit assigned',
+    'emergency-unit-en-route': 'Unit on the way (reporter)',
+    'emergency-arrived': 'Unit arrived (reporter)',
+    'emergency-at-risk': 'At risk (staff)',
+    'emergency-sla-breached': 'SLA breached (staff)',
+    'emergency-escalated': 'Escalated (staff)',
+    'emergency-resolved': 'Resolved (reporter)',
+    'emergency-closed': 'Closed (reporter)',
+};
+/** The SLA level of each priority (P1 = Critical ... P4 = Low). */
+exports.INCIDENT_PRIORITY_SLA_LEVEL = {
+    Critical: incident_sla_enums_1.SlaPriorityLevel.P1,
+    High: incident_sla_enums_1.SlaPriorityLevel.P2,
+    Medium: incident_sla_enums_1.SlaPriorityLevel.P3,
+    Low: incident_sla_enums_1.SlaPriorityLevel.P4,
+};
+/** What each policy setting means, for the policy editor. */
+exports.INCIDENT_SLA_SETTING_LABELS = {
+    warningThresholdPercent: { label: 'Warning at', unit: '% of target', help: 'When a clock turns amber.' },
+    atRiskThresholdPercent: { label: 'At risk at', unit: '% of target', help: 'When a clock turns red and dispatchers are told.' },
+    arrivalRadiusMetres: { label: 'Arrival radius', unit: 'm', help: 'A unit this close to the incident counts as at the scene.' },
+    arrivalExitRadiusMetres: { label: 'Exit radius', unit: 'm', help: 'A unit at the scene only leaves it beyond this.' },
+    arrivalDwellSeconds: { label: 'Dwell before arrival', unit: 'seconds', help: 'How long a unit must stay inside the radius.' },
+    arrivalMinObservations: { label: 'Positions inside the radius', unit: 'fixes', help: 'At least this many before an arrival is inferred.' },
+    maxLocationAccuracyMetres: { label: 'Worst usable accuracy', unit: 'm', help: 'A less accurate position never confirms an arrival.' },
+    trackingStaleSeconds: { label: 'Position goes stale after', unit: 'seconds', help: 'Then the ETA is uncertain and dispatchers are told.' },
+    etaAtRiskMarginPercent: { label: 'ETA at-risk margin', unit: '% of target', help: 'An ETA this close to the deadline is at risk.' },
+    etaAssumedSpeedKph: { label: 'Assumed speed', unit: 'km/h', help: 'For an estimated ETA (no road routing).' },
+    etaRoadFactor: { label: 'Road factor', unit: '× straight line', help: 'Straight-line distance to road distance.' },
+    autoCloseEnabled: { label: 'Close automatically', unit: '', help: 'Close an emergency some time after it is resolved.' },
+    autoCloseAfterSeconds: { label: 'Close after', unit: 'seconds', help: 'Resolved to closed (default 24 hours).' },
+    allowAutomaticReassignment: { label: 'Automatic reassignment', unit: '', help: 'Let the workflow send another unit by itself when one will be late. Off: the dispatcher decides.' },
+    pauseRequiresApproval: { label: 'Pauses need a supervisor', unit: '', help: 'A dispatcher\'s pause waits for an approver.' },
+    notifyReporter: { label: 'Tell the reporter', unit: '', help: 'Progress messages to the person who raised the emergency.' },
+};
 //# sourceMappingURL=incident-sla-display.util.js.map

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package/dist/esm/modules/incident-sla/enums/incident-sla-enums.js

@@ -219,4 +219,20 @@ export var IncidentSlaErrorCode;
     IncidentSlaErrorCode["INCIDENT_ENDED"] = "INCIDENT_ENDED";
     IncidentSlaErrorCode["SLA_ESCALATION_RULE_NOT_FOUND"] = "SLA_ESCALATION_RULE_NOT_FOUND";
 })(IncidentSlaErrorCode || (IncidentSlaErrorCode = {}));
+/** The channels an escalation rule reaches people through. */
+export var SlaNotificationChannel;
+(function (SlaNotificationChannel) {
+    /** The admin's in-app notification. */
+    SlaNotificationChannel["WEB"] = "WEB";
+    SlaNotificationChannel["SMS"] = "SMS";
+    SlaNotificationChannel["EMAIL"] = "EMAIL";
+    /** Mobile push. */
+    SlaNotificationChannel["PUSH"] = "PUSH";
+})(SlaNotificationChannel || (SlaNotificationChannel = {}));
+/** What an escalation rule does beside telling people. */
+export var SlaEscalationAction;
+(function (SlaEscalationAction) {
+    SlaEscalationAction["NOTIFY"] = "NOTIFY";
+    SlaEscalationAction["RECOMMEND_ALTERNATIVE"] = "RECOMMEND_ALTERNATIVE";
+})(SlaEscalationAction || (SlaEscalationAction = {}));
 //# sourceMappingURL=incident-sla-enums.js.map

package/dist/esm/modules/incident-sla/enums/incident-sla-enums.js.map

@@ -1 +1 @@
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package/dist/esm/modules/incident-sla/interfaces/incident-sla.dto.js

@@ -1,2 +1,29 @@
-export {};
+/** The bounds the API enforces on a policy (grm-shared-library INCIDENT_SLA_LIMITS), for the admin's form. */
+export const INCIDENT_SLA_POLICY_LIMITS = {
+    minTargetSeconds: 5,
+    maxTargetSeconds: 30 * 24 * 3600,
+    minThresholdPercent: 10,
+    maxThresholdPercent: 99,
+    minRadiusMetres: 10,
+    maxRadiusMetres: 5000,
+    maxDwellSeconds: 30 * 60,
+    maxObservations: 20,
+    minAccuracyMetres: 5,
+    maxAccuracyMetres: 5000,
+    minStaleSeconds: 15,
+    maxStaleSeconds: 2 * 3600,
+    maxEtaMarginPercent: 90,
+    minSpeedKph: 5,
+    maxSpeedKph: 150,
+    minRoadFactor: 1,
+    maxRoadFactor: 3,
+    minAutoCloseSeconds: 5 * 60,
+    maxAutoCloseSeconds: 30 * 24 * 3600,
+    maxEscalationDelaySeconds: 24 * 3600,
+    maxEscalationRules: 50,
+    maxEscalationContacts: 10,
+    policyNameMaxLength: 120,
+    policyDescriptionMaxLength: 1000,
+    ruleKeyMaxLength: 60,
+};
 //# sourceMappingURL=incident-sla.dto.js.map

package/dist/esm/modules/incident-sla/interfaces/incident-sla.dto.js.map

@@ -1 +1 @@
-{"version":3,"file":"incident-sla.dto.js","sourceRoot":"","sources":["../../../../../src/modules/incident-sla/interfaces/incident-sla.dto.ts"],"names":[],"mappings":""}
+{"version":3,"file":"incident-sla.dto.js","sourceRoot":"","sources":["../../../../../src/modules/incident-sla/interfaces/incident-sla.dto.ts"],"names":[],"mappings":"AA0rBA,8GAA8G;AAC9G,MAAM,CAAC,MAAM,0BAA0B,GAAG;IACtC,gBAAgB,EAAE,CAAC;IACnB,gBAAgB,EAAE,EAAE,GAAG,EAAE,GAAG,IAAI;IAChC,mBAAmB,EAAE,EAAE;IACvB,mBAAmB,EAAE,EAAE;IACvB,eAAe,EAAE,EAAE;IACnB,eAAe,EAAE,IAAI;IACrB,eAAe,EAAE,EAAE,GAAG,EAAE;IACxB,eAAe,EAAE,EAAE;IACnB,iBAAiB,EAAE,CAAC;IACpB,iBAAiB,EAAE,IAAI;IACvB,eAAe,EAAE,EAAE;IACnB,eAAe,EAAE,CAAC,GAAG,IAAI;IACzB,mBAAmB,EAAE,EAAE;IACvB,WAAW,EAAE,CAAC;IACd,WAAW,EAAE,GAAG;IAChB,aAAa,EAAE,CAAC;IAChB,aAAa,EAAE,CAAC;IAChB,mBAAmB,EAAE,CAAC,GAAG,EAAE;IAC3B,mBAAmB,EAAE,EAAE,GAAG,EAAE,GAAG,IAAI;IACnC,yBAAyB,EAAE,EAAE,GAAG,IAAI;IACpC,kBAAkB,EAAE,EAAE;IACtB,qBAAqB,EAAE,EAAE;IACzB,mBAAmB,EAAE,GAAG;IACxB,0BAA0B,EAAE,IAAI;IAChC,gBAAgB,EAAE,EAAE;CACd,CAAC"}

package/dist/esm/modules/incident-sla/utils/incident-sla-display.util.js

@@ -1,4 +1,4 @@
-import { EmergencyIncidentStage, EtaStatus, IncidentActorType, IncidentArrivalSource, IncidentSlaEventType, IncidentSlaStage, IncidentSlaStatus, SlaExceptionReason, SlaExceptionStatus, SlaOverallState, SlaPauseReason, } from '../enums/incident-sla-enums';
+import { EmergencyIncidentStage, EtaStatus, IncidentActorType, IncidentArrivalSource, IncidentSlaEventType, IncidentSlaStage, IncidentSlaStatus, SlaExceptionReason, SlaExceptionStatus, SlaOverallState, SlaEscalationAction, SlaEscalationLevel, SlaEscalationTrigger, SlaNotificationChannel, SlaPauseReason, SlaPolicyScope, SlaPriorityLevel, } from '../enums/incident-sla-enums';
 export const INCIDENT_SLA_STAGE_LABELS = {
     [IncidentSlaStage.ACKNOWLEDGEMENT]: 'Acknowledgement',
     [IncidentSlaStage.TRIAGE]: 'Triage',
@@ -236,4 +236,91 @@ export function liveIncidentSlaStatus(instance, nowMs, skewMs = 0) {
 export function isOpenIncidentSlaStatus(status) {
     return status === IncidentSlaStatus.RUNNING || status === IncidentSlaStatus.WARNING || status === IncidentSlaStatus.AT_RISK || status === IncidentSlaStatus.PAUSED;
 }
+/** Stages in the order an emergency goes through them. */
+export const INCIDENT_SLA_STAGE_ORDER = [
+    IncidentSlaStage.ACKNOWLEDGEMENT,
+    IncidentSlaStage.TRIAGE,
+    IncidentSlaStage.DISPATCH,
+    IncidentSlaStage.RESPONSE_UNIT_ACCEPTANCE,
+    IncidentSlaStage.MOBILIZATION,
+    IncidentSlaStage.ARRIVAL,
+    IncidentSlaStage.INITIAL_ASSESSMENT,
+    IncidentSlaStage.RESOLUTION,
+    IncidentSlaStage.CLOSURE,
+];
+export const SLA_ESCALATION_TRIGGER_LABELS = {
+    [SlaEscalationTrigger.SLA_WARNING]: 'Stage at its warning mark',
+    [SlaEscalationTrigger.SLA_AT_RISK]: 'Stage at risk',
+    [SlaEscalationTrigger.SLA_BREACHED]: 'Stage breached',
+    [SlaEscalationTrigger.ETA_AT_RISK]: 'Arrival ETA at risk',
+    [SlaEscalationTrigger.ETA_LIKELY_BREACH]: 'Unit predicted late',
+    [SlaEscalationTrigger.ETA_UNCERTAIN]: 'Unit stopped reporting its position',
+    [SlaEscalationTrigger.DISPATCH_REJECTED]: 'Unit declined',
+    [SlaEscalationTrigger.DISPATCH_CANCELLED]: 'Unit stood down',
+};
+export const SLA_ESCALATION_LEVEL_LABELS = {
+    [SlaEscalationLevel.DISPATCHER]: 'Dispatchers',
+    [SlaEscalationLevel.SUPERVISOR]: 'Supervisors',
+    [SlaEscalationLevel.DUTY_MANAGER]: 'Duty manager',
+    [SlaEscalationLevel.ORGANIZATION_ADMIN]: 'Organization admins',
+};
+export const SLA_NOTIFICATION_CHANNEL_LABELS = {
+    [SlaNotificationChannel.WEB]: 'In-app',
+    [SlaNotificationChannel.SMS]: 'SMS',
+    [SlaNotificationChannel.EMAIL]: 'Email',
+    [SlaNotificationChannel.PUSH]: 'Push',
+};
+export const SLA_ESCALATION_ACTION_LABELS = {
+    [SlaEscalationAction.NOTIFY]: 'Notify',
+    [SlaEscalationAction.RECOMMEND_ALTERNATIVE]: 'Suggest another unit',
+};
+export const SLA_POLICY_SCOPE_LABELS = {
+    [SlaPolicyScope.PLATFORM]: 'Platform',
+    [SlaPolicyScope.ORGANIZATION]: 'Organization',
+    [SlaPolicyScope.CONTROL_CENTRE]: 'Control centre',
+    [SlaPolicyScope.INCIDENT_CATEGORY]: 'Incident category',
+    [SlaPolicyScope.INCIDENT_TYPE]: 'Incident type',
+    [SlaPolicyScope.PRIORITY]: 'Priority',
+    [SlaPolicyScope.ZONE]: 'Zone',
+};
+/** The emergency notifications, as clarion-incident asks for them. */
+export const EMERGENCY_NOTIFICATION_EVENT_LABELS = {
+    'emergency-created': 'Alert received (reporter)',
+    'emergency-acknowledged': 'Acknowledged (reporter)',
+    'emergency-dispatched': 'Help dispatched (reporter)',
+    'emergency-unit-assigned': 'Unit assigned',
+    'emergency-unit-en-route': 'Unit on the way (reporter)',
+    'emergency-arrived': 'Unit arrived (reporter)',
+    'emergency-at-risk': 'At risk (staff)',
+    'emergency-sla-breached': 'SLA breached (staff)',
+    'emergency-escalated': 'Escalated (staff)',
+    'emergency-resolved': 'Resolved (reporter)',
+    'emergency-closed': 'Closed (reporter)',
+};
+/** The SLA level of each priority (P1 = Critical ... P4 = Low). */
+export const INCIDENT_PRIORITY_SLA_LEVEL = {
+    Critical: SlaPriorityLevel.P1,
+    High: SlaPriorityLevel.P2,
+    Medium: SlaPriorityLevel.P3,
+    Low: SlaPriorityLevel.P4,
+};
+/** What each policy setting means, for the policy editor. */
+export const INCIDENT_SLA_SETTING_LABELS = {
+    warningThresholdPercent: { label: 'Warning at', unit: '% of target', help: 'When a clock turns amber.' },
+    atRiskThresholdPercent: { label: 'At risk at', unit: '% of target', help: 'When a clock turns red and dispatchers are told.' },
+    arrivalRadiusMetres: { label: 'Arrival radius', unit: 'm', help: 'A unit this close to the incident counts as at the scene.' },
+    arrivalExitRadiusMetres: { label: 'Exit radius', unit: 'm', help: 'A unit at the scene only leaves it beyond this.' },
+    arrivalDwellSeconds: { label: 'Dwell before arrival', unit: 'seconds', help: 'How long a unit must stay inside the radius.' },
+    arrivalMinObservations: { label: 'Positions inside the radius', unit: 'fixes', help: 'At least this many before an arrival is inferred.' },
+    maxLocationAccuracyMetres: { label: 'Worst usable accuracy', unit: 'm', help: 'A less accurate position never confirms an arrival.' },
+    trackingStaleSeconds: { label: 'Position goes stale after', unit: 'seconds', help: 'Then the ETA is uncertain and dispatchers are told.' },
+    etaAtRiskMarginPercent: { label: 'ETA at-risk margin', unit: '% of target', help: 'An ETA this close to the deadline is at risk.' },
+    etaAssumedSpeedKph: { label: 'Assumed speed', unit: 'km/h', help: 'For an estimated ETA (no road routing).' },
+    etaRoadFactor: { label: 'Road factor', unit: '× straight line', help: 'Straight-line distance to road distance.' },
+    autoCloseEnabled: { label: 'Close automatically', unit: '', help: 'Close an emergency some time after it is resolved.' },
+    autoCloseAfterSeconds: { label: 'Close after', unit: 'seconds', help: 'Resolved to closed (default 24 hours).' },
+    allowAutomaticReassignment: { label: 'Automatic reassignment', unit: '', help: 'Let the workflow send another unit by itself when one will be late. Off: the dispatcher decides.' },
+    pauseRequiresApproval: { label: 'Pauses need a supervisor', unit: '', help: 'A dispatcher\'s pause waits for an approver.' },
+    notifyReporter: { label: 'Tell the reporter', unit: '', help: 'Progress messages to the person who raised the emergency.' },
+};
 //# sourceMappingURL=incident-sla-display.util.js.map

package/dist/esm/modules/incident-sla/utils/incident-sla-display.util.js.map

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package/dist/types/modules/incident-sla/enums/incident-sla-enums.d.ts

@@ -194,3 +194,17 @@ export declare enum IncidentSlaErrorCode {
     INCIDENT_ENDED = "INCIDENT_ENDED",
     SLA_ESCALATION_RULE_NOT_FOUND = "SLA_ESCALATION_RULE_NOT_FOUND"
 }
+/** The channels an escalation rule reaches people through. */
+export declare enum SlaNotificationChannel {
+    /** The admin's in-app notification. */
+    WEB = "WEB",
+    SMS = "SMS",
+    EMAIL = "EMAIL",
+    /** Mobile push. */
+    PUSH = "PUSH"
+}
+/** What an escalation rule does beside telling people. */
+export declare enum SlaEscalationAction {
+    NOTIFY = "NOTIFY",
+    RECOMMEND_ALTERNATIVE = "RECOMMEND_ALTERNATIVE"
+}

package/dist/types/modules/incident-sla/interfaces/incident-sla.dto.d.ts

@@ -255,6 +255,22 @@ export interface IncidentSlaPolicyDto {
     createdAt: string;
     updatedAt: string;
 }
+export type IncidentSlaAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+export interface IncidentSlaAnalyticsRangeDto {
+    from: string;
+    to: string;
+    bucket: IncidentSlaAnalyticsBucket;
+    timeZone: string;
+}
+export interface IncidentSlaAnalyticsCountDto {
+    key: string;
+    count: number;
+}
+export interface IncidentSlaDurationSummaryDto {
+    median: number | null;
+    p90: number | null;
+    count: number;
+}
 export interface IncidentSlaDurationPercentilesDto {
     p50: number | null;
     p75: number | null;
@@ -262,6 +278,34 @@ export interface IncidentSlaDurationPercentilesDto {
     p95: number | null;
     p99: number | null;
     average: number | null;
+    count: number;
+}
+export interface IncidentSlaAnalyticsSummaryDto {
+    emergencies: number;
+    openNow: number;
+    breachedEmergencies: number;
+    breachedEmergencyPercent: number | null;
+    decided: number;
+    met: number;
+    breached: number;
+    breachedWithApprovedException: number;
+    compliancePercent: number | null;
+    complianceWithExceptionsPercent: number | null;
+    acknowledged: number;
+    dispatched: number;
+    arrived: number;
+    resolved: number;
+    closed: number;
+    autoClosed: number;
+    timeToAcknowledge: IncidentSlaDurationSummaryDto;
+    timeToDispatch: IncidentSlaDurationSummaryDto;
+    timeToArrival: IncidentSlaDurationSummaryDto;
+    travelTime: IncidentSlaDurationSummaryDto;
+    timeToResolve: IncidentSlaDurationSummaryDto;
+    escalations: number;
+    alternativesRecommended: number;
+    reassignments: number;
+    notificationsFailed: number;
 }
 export interface IncidentSlaStageAnalyticsDto {
     stage: IncidentSlaStage;
@@ -269,18 +313,344 @@ export interface IncidentSlaStageAnalyticsDto {
     met: number;
     breached: number;
     breachedWithApprovedException: number;
+    open: number;
+    waived: number;
+    expired: number;
+    cancelled: number;
+    warned: number;
+    atRisk: number;
     compliancePercent: number | null;
     complianceWithExceptionsPercent: number | null;
+    targetSeconds: number | null;
     duration: IncidentSlaDurationPercentilesDto;
+    overrun: IncidentSlaDurationSummaryDto;
+}
+export interface IncidentSlaStageCellDto {
+    stage: IncidentSlaStage;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSeconds: number | null;
+}
+export interface IncidentSlaPriorityRowDto {
+    priority: IncidentPriority;
+    level: SlaPriorityLevel;
+    emergencies: number;
+    breachedEmergencies: number;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSecondsToAcknowledge: number | null;
+    medianSecondsToArrival: number | null;
+    stages: IncidentSlaStageCellDto[];
+}
+export interface IncidentSlaTimelinePointDto {
+    bucket: string;
+    emergencies: number;
+    breachedEmergencies: number;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSecondsToAcknowledge: number | null;
+    medianSecondsToArrival: number | null;
+    escalations: number;
+}
+export interface IncidentSlaControlCentreRowDto {
+    controlCentreId: number | null;
+    emergencies: number;
+    breachedEmergencies: number;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSecondsToAcknowledge: number | null;
+    medianSecondsToDispatch: number | null;
+    medianSecondsToArrival: number | null;
+    escalations: number;
+}
+export interface IncidentSlaTypeRowDto {
+    typeId: number | null;
+    typeName: string | null;
+    categoryId: number | null;
+    categoryName: string | null;
+    emergencies: number;
+    breachedEmergencies: number;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSecondsToArrival: number | null;
+}
+export interface IncidentSlaResponseUnitRowDto {
+    responseUnitId: number;
+    responseUnitName: string;
+    dispatches: number;
+    accepted: number;
+    declined: number;
+    stoodDown: number;
+    arrived: number;
+    arrivalsInferred: number;
+    acceptanceMet: number;
+    acceptanceBreached: number;
+    acceptanceCompliancePercent: number | null;
+    medianSecondsToAccept: number | null;
+    medianSecondsToMobilize: number | null;
+    medianSecondsToArrive: number | null;
+}
+export interface IncidentSlaArrivalAnalyticsDto {
+    arrivals: number;
+    bySource: IncidentSlaAnalyticsCountDto[];
+    inferredPercent: number | null;
+    etaAtRisk: number;
+    etaLikelyLate: number;
+    etaUncertain: number;
+    predictedLate: number;
+    predictedLateAndBreached: number;
+    latePredictionPrecisionPercent: number | null;
+    firstEtaError: IncidentSlaDurationSummaryDto;
+    distanceAtDispatch: IncidentSlaDurationSummaryDto;
+}
+export interface IncidentSlaEscalationAnalyticsDto {
+    total: number;
+    byTrigger: IncidentSlaAnalyticsCountDto[];
+    byLevel: IncidentSlaAnalyticsCountDto[];
+    byStage: IncidentSlaAnalyticsCountDto[];
+    byRule: IncidentSlaAnalyticsCountDto[];
+    alternativesRecommended: number;
+    reassignments: number;
+    escalatedEmergencies: number;
+}
+export interface IncidentSlaPauseAnalyticsDto {
+    requested: number;
+    approved: number;
+    rejected: number;
+    pending: number;
+    withdrawn: number;
+    totalPausedSeconds: number;
+    pausedTime: IncidentSlaDurationSummaryDto;
+    byReason: IncidentSlaAnalyticsCountDto[];
+}
+export interface IncidentSlaExceptionAnalyticsDto {
+    requested: number;
+    approved: number;
+    rejected: number;
+    pending: number;
+    byReason: IncidentSlaAnalyticsCountDto[];
+}
+export interface IncidentSlaNotificationEventRowDto {
+    event: string;
+    requests: number;
+    failed: number;
+}
+export interface IncidentSlaNotificationChannelRowDto {
+    channel: string;
+    recipients: number;
+    sent: number;
+    failed: number;
+    successPercent: number | null;
+}
+export interface IncidentSlaNotificationAnalyticsDto {
+    requests: number;
+    byStatus: IncidentSlaAnalyticsCountDto[];
+    byEvent: IncidentSlaNotificationEventRowDto[];
+    byChannel: IncidentSlaNotificationChannelRowDto[];
+    byAudience: IncidentSlaAnalyticsCountDto[];
+}
+export interface IncidentSlaClosureAnalyticsDto {
+    resolved: number;
+    closed: number;
+    manual: number;
+    automatic: number;
+    awaitingClosure: number;
+    autoCloseDeferred: number;
+    resolvedToClosed: IncidentSlaDurationSummaryDto;
+}
+export interface IncidentSlaHeatmapCellDto {
+    weekday: number;
+    hour: number;
+    emergencies: number;
+    breachedEmergencies: number;
+}
+export interface IncidentSlaWorstIncidentDto {
+    incidentId: number;
+    reference: string;
+    priority: IncidentPriority;
+    typeName: string | null;
+    controlCentreId: number | null;
+    createdAt: string;
+    breachedStages: number;
+    worstStage: IncidentSlaStage | null;
+    maxOverrunSeconds: number;
+    totalOverrunSeconds: number;
+    timeToArrivalSeconds: number | null;
+}
+export interface IncidentSlaOrganizationRowDto {
+    organizationId: number;
+    emergencies: number;
+    breachedEmergencies: number;
+    met: number;
+    breached: number;
+    compliancePercent: number | null;
+    medianSecondsToAcknowledge: number | null;
+    medianSecondsToArrival: number | null;
 }
 /** `GET /api/incident-sla/analytics`. */
 export interface IncidentSlaAnalyticsDto {
-    from: string;
-    to: string;
+    range: IncidentSlaAnalyticsRangeDto;
     organizationId: number | null;
     controlCentreId: number | null;
-    incidents: number;
-    breachedIncidents: number;
+    platform: boolean;
+    summary: IncidentSlaAnalyticsSummaryDto;
+    previous: IncidentSlaAnalyticsSummaryDto | null;
     stages: IncidentSlaStageAnalyticsDto[];
+    byPriority: IncidentSlaPriorityRowDto[];
+    timeline: IncidentSlaTimelinePointDto[];
+    byControlCentre: IncidentSlaControlCentreRowDto[];
+    byType: IncidentSlaTypeRowDto[];
+    byResponseUnit: IncidentSlaResponseUnitRowDto[];
+    arrival: IncidentSlaArrivalAnalyticsDto;
+    escalations: IncidentSlaEscalationAnalyticsDto;
+    pauses: IncidentSlaPauseAnalyticsDto;
+    exceptions: IncidentSlaExceptionAnalyticsDto;
+    notifications: IncidentSlaNotificationAnalyticsDto;
+    closure: IncidentSlaClosureAnalyticsDto;
+    emergencyTypes: IncidentSlaAnalyticsCountDto[];
+    heatmap: IncidentSlaHeatmapCellDto[];
+    worstIncidents: IncidentSlaWorstIncidentDto[];
+    byOrganization: IncidentSlaOrganizationRowDto[];
     generatedAt: string;
 }
+/** The query of `GET /api/incident-sla/analytics`. */
+export interface IncidentSlaAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    controlCentreId?: number;
+    priority?: IncidentPriority;
+    stage?: IncidentSlaStage;
+    typeId?: number;
+    categoryId?: number;
+    responseUnitId?: number;
+}
+/** Policy settings beside the targets. On a stored policy every field is optional (absent = inherit). */
+export interface IncidentSlaPolicySettingsDto {
+    warningThresholdPercent: number;
+    atRiskThresholdPercent: number;
+    arrivalRadiusMetres: number;
+    arrivalExitRadiusMetres: number;
+    arrivalDwellSeconds: number;
+    arrivalMinObservations: number;
+    maxLocationAccuracyMetres: number;
+    trackingStaleSeconds: number;
+    etaAtRiskMarginPercent: number;
+    etaAssumedSpeedKph: number;
+    etaRoadFactor: number;
+    autoCloseEnabled: boolean;
+    autoCloseAfterSeconds: number;
+    allowAutomaticReassignment: boolean;
+    pauseRequiresApproval: boolean;
+    notifyReporter: boolean;
+}
+export interface IncidentSlaEscalationContactRequest {
+    name?: string;
+    phoneNumber?: string;
+    email?: string;
+}
+export interface IncidentSlaEscalationRuleRequest {
+    key: string;
+    trigger: SlaEscalationTrigger;
+    stages: IncidentSlaStage[];
+    priorities: IncidentPriority[];
+    level: SlaEscalationLevel;
+    channels: string[];
+    actions: string[];
+    delaySeconds: number;
+    recipientRoles: string[];
+    contacts: IncidentSlaEscalationContactRequest[];
+}
+/** The body of a new policy version (and, with a scope, of a new policy). */
+export interface IncidentSlaPolicyContentRequest {
+    name: string;
+    description?: string;
+    effectiveFrom?: string;
+    effectiveTo?: string;
+    settings?: Partial<IncidentSlaPolicySettingsDto>;
+    targets?: {
+        stage: IncidentSlaStage;
+        priority: IncidentPriority;
+        targetSeconds: number | null;
+    }[];
+    priorityFloors?: {
+        emergencyType: IncidentEmergencyType;
+        priority: IncidentPriority;
+    }[];
+    /** Absent: inherit the less specific policy's rules. [] : no escalation at all. */
+    escalationRules?: IncidentSlaEscalationRuleRequest[];
+}
+export interface CreateIncidentSlaPolicyRequest extends IncidentSlaPolicyContentRequest {
+    organizationId?: number;
+    controlCentreId?: number;
+    categoryId?: number;
+    typeId?: number;
+    priority?: IncidentPriority;
+    zoneId?: number;
+}
+/** The policy an incident like the one described would run under (`GET /api/incident-sla/policies/effective`). */
+export interface ResolvedIncidentSlaPolicyDto {
+    schemaVersion: 1;
+    policyId: number | null;
+    policyKey: string | null;
+    policyVersion: number | null;
+    policyName: string;
+    scope: SlaPolicyScope;
+    contributingPolicies: IncidentSlaContributingPolicyDto[];
+    effectiveAt: string;
+    resolvedAt: string;
+    targets: Record<IncidentPriority, Record<IncidentSlaStage, number | null>>;
+    startAnchors: Record<IncidentSlaStage, EmergencyIncidentStage>;
+    settings: IncidentSlaPolicySettingsDto;
+    priorityFloors: Partial<Record<IncidentEmergencyType, IncidentPriority>>;
+    escalationRules: IncidentSlaEscalationRuleRequest[];
+}
+export interface EffectiveIncidentSlaPolicyQuery {
+    organizationId: number;
+    controlCentreId?: number;
+    categoryId?: number;
+    typeId?: number;
+    priority?: IncidentPriority;
+    emergencyType?: IncidentEmergencyType;
+    zoneId?: number;
+    at?: string;
+}
+export interface IncidentSlaPolicyListQuery {
+    organizationId?: number;
+    activeOnly?: boolean;
+    includePlatform?: boolean;
+}
+/** The bounds the API enforces on a policy (grm-shared-library INCIDENT_SLA_LIMITS), for the admin's form. */
+export declare const INCIDENT_SLA_POLICY_LIMITS: {
+    readonly minTargetSeconds: 5;
+    readonly maxTargetSeconds: number;
+    readonly minThresholdPercent: 10;
+    readonly maxThresholdPercent: 99;
+    readonly minRadiusMetres: 10;
+    readonly maxRadiusMetres: 5000;
+    readonly maxDwellSeconds: number;
+    readonly maxObservations: 20;
+    readonly minAccuracyMetres: 5;
+    readonly maxAccuracyMetres: 5000;
+    readonly minStaleSeconds: 15;
+    readonly maxStaleSeconds: number;
+    readonly maxEtaMarginPercent: 90;
+    readonly minSpeedKph: 5;
+    readonly maxSpeedKph: 150;
+    readonly minRoadFactor: 1;
+    readonly maxRoadFactor: 3;
+    readonly minAutoCloseSeconds: number;
+    readonly maxAutoCloseSeconds: number;
+    readonly maxEscalationDelaySeconds: number;
+    readonly maxEscalationRules: 50;
+    readonly maxEscalationContacts: 10;
+    readonly policyNameMaxLength: 120;
+    readonly policyDescriptionMaxLength: 1000;
+    readonly ruleKeyMaxLength: 60;
+};

package/dist/types/modules/incident-sla/utils/incident-sla-display.util.d.ts

@@ -1,4 +1,4 @@
-import { EmergencyIncidentStage, EtaStatus, IncidentActorType, IncidentArrivalSource, IncidentSlaEventType, IncidentSlaStage, IncidentSlaStatus, SlaExceptionReason, SlaExceptionStatus, SlaOverallState, SlaPauseReason } from '../enums/incident-sla-enums';
+import { EmergencyIncidentStage, EtaStatus, IncidentActorType, IncidentArrivalSource, IncidentSlaEventType, IncidentSlaStage, IncidentSlaStatus, SlaExceptionReason, SlaExceptionStatus, SlaOverallState, SlaEscalationAction, SlaEscalationLevel, SlaEscalationTrigger, SlaNotificationChannel, SlaPauseReason, SlaPolicyScope, SlaPriorityLevel } from '../enums/incident-sla-enums';
 import { IncidentSlaInstanceDto } from '../interfaces/incident-sla.dto';
 /** A Clarion colour family: bg-light-{tone} text-{tone}. */
 export type SlaTone = 'success' | 'info' | 'warning' | 'error' | 'grey' | 'primary' | 'accent';
@@ -36,3 +36,20 @@ export declare function liveRemainingSeconds(instance: Pick<IncidentSlaInstanceD
 export declare function liveIncidentSlaStatus(instance: Pick<IncidentSlaInstanceDto, 'status' | 'warningAt' | 'atRiskAt' | 'deadlineAt' | 'completedAt'>, nowMs: number, skewMs?: number): IncidentSlaStatus;
 /** Statuses whose clock is running (or paused). */
 export declare function isOpenIncidentSlaStatus(status: IncidentSlaStatus | string | null | undefined): boolean;
+/** Stages in the order an emergency goes through them. */
+export declare const INCIDENT_SLA_STAGE_ORDER: readonly IncidentSlaStage[];
+export declare const SLA_ESCALATION_TRIGGER_LABELS: Readonly<Record<SlaEscalationTrigger, string>>;
+export declare const SLA_ESCALATION_LEVEL_LABELS: Readonly<Record<SlaEscalationLevel, string>>;
+export declare const SLA_NOTIFICATION_CHANNEL_LABELS: Readonly<Record<SlaNotificationChannel, string>>;
+export declare const SLA_ESCALATION_ACTION_LABELS: Readonly<Record<SlaEscalationAction, string>>;
+export declare const SLA_POLICY_SCOPE_LABELS: Readonly<Record<SlaPolicyScope, string>>;
+/** The emergency notifications, as clarion-incident asks for them. */
+export declare const EMERGENCY_NOTIFICATION_EVENT_LABELS: Readonly<Record<string, string>>;
+/** The SLA level of each priority (P1 = Critical ... P4 = Low). */
+export declare const INCIDENT_PRIORITY_SLA_LEVEL: Readonly<Record<string, SlaPriorityLevel>>;
+/** What each policy setting means, for the policy editor. */
+export declare const INCIDENT_SLA_SETTING_LABELS: Readonly<Record<string, {
+    label: string;
+    unit: string;
+    help: string;
+}>>;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "clarion-shared-types",
-  "version": "1.0.117",
+  "version": "1.0.118",
   "main": "dist/cjs/index.js",
   "module": "dist/esm/index.js",
   "types": "dist/types/index.d.ts",