clarion-shared-types 1.0.113 → 1.0.115

package/dist/cjs/modules/chat/index.js

@@ -25,6 +25,7 @@ __exportStar(require("./interfaces/chat-conversation-with-participants"), export
 __exportStar(require("./interfaces/chat-message"), exports);
 __exportStar(require("./interfaces/chat-participant"), exports);
 __exportStar(require("./interfaces/chat-presence-info"), exports);
+__exportStar(require("./interfaces/chat-analytics"), exports);
 // constants
 __exportStar(require("./constants/chat-ws-events"), exports);
 __exportStar(require("./constants/chat-room-names"), exports);

package/dist/cjs/modules/chat/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wEAAsD;AACtD,sEAAoD;AACpD,iEAA+C;AAC/C,qEAAmD;AAEnD,aAAa;AACb,iEAA+C;AAC/C,mFAAiE;AACjE,4DAA0C;AAC1C,gEAA8C;AAC9C,kEAAgD;AAEhD,YAAY;AACZ,6DAA2C;AAC3C,8DAA4C"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wEAAsD;AACtD,sEAAoD;AACpD,iEAA+C;AAC/C,qEAAmD;AAEnD,aAAa;AACb,iEAA+C;AAC/C,mFAAiE;AACjE,4DAA0C;AAC1C,gEAA8C;AAC9C,kEAAgD;AAChD,8DAA4C;AAE5C,YAAY;AACZ,6DAA2C;AAC3C,8DAA4C"}

package/dist/cjs/modules/chat/interfaces/chat-analytics.js

@@ -0,0 +1,35 @@
+"use strict";
+/**
+ * Chat analytics (the admin's Chat Analytics): how the conversations on Clarion went over
+ * a period - incident chats, Follow Me chats and direct chats - how much was written and
+ * by whom, and above all how quickly a member who wrote was answered.
+ *
+ * One read, computed by clarion-chat from one consistent snapshot, with who each person
+ * is from clarion-authentication. Counts, rates and durations only: never a message, a
+ * member's name or a trip's label. The only people named are STAFF - the control room,
+ * responders and administrators - as agents are on the support analytics.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - A conversation belongs to the organization, control centre and country of the
+ *    person who STARTED it: the member who raised the SOS, the traveller on a Follow Me
+ *    trip, the administrator who opened a direct chat. clarion-chat keeps no organization
+ *    of its own. Everything written in a conversation is its organization's, whoever
+ *    wrote it - a guardian, or a responder from another organization.
+ *  - What a conversation is for (`ChatAnalyticsContext`): INCIDENT is an incident's chat,
+ *    including a Follow Me chat that an SOS adopted; FOLLOW_ME a trip's; DIRECT one person
+ *    to another; GROUP any other group.
+ *  - Who writes (`ChatAnalyticsSenderKind`), from the roles a person holds NOW: anybody
+ *    with a control-centre role is the CONTROL_ROOM, then RESPONDER, then ADMINISTRATOR
+ *    (organization roles, Super-Admin) - together, STAFF. Everybody else is a MEMBER: the
+ *    people the service is for, their guardians included. UNKNOWN is an account that no
+ *    longer exists. Whoever started an incident's or a Follow Me chat from the app is its
+ *    MEMBER there, whatever else they hold - staff raise SOSes too.
+ *  - A member's TURN starts with a member's message that opens a conversation or follows
+ *    a staff message. It is ANSWERED by the first staff message after it, and the wait is
+ *    the time between. Turns started in the period, answered whenever.
+ *  - System messages are counted on their own and never take part in a turn.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=chat-analytics.js.map

package/dist/cjs/modules/chat/interfaces/chat-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"chat-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/chat/interfaces/chat-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GA+BG"}

package/dist/cjs/modules/notification/index.js

@@ -31,4 +31,6 @@ __exportStar(require("./interfaces/notification-dispatch-result"), exports);
 __exportStar(require("./interfaces/organization-notification-settings.dto"), exports);
 // Utilities
 __exportStar(require("./utils/notification-sender.util"), exports);
+// Notification Analytics (GET /notifications/admin/analytics)
+__exportStar(require("./interfaces/notification-analytics"), exports);
 //# sourceMappingURL=index.js.map

package/dist/cjs/modules/notification/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/notification/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,oEAAkD;AAClD,iEAA+C;AAC/C,mEAAiD;AACjD,2EAAyD;AACzD,uEAAqD;AACrD,sEAAoD;AAEpD,4CAA4C;AAC5C,gEAA8C;AAC9C,kEAAgD;AAChD,+DAA6C;AAC7C,iEAA+C;AAC/C,4EAA0D;AAE1D,kEAAkE;AAClE,sFAAoE;AAEpE,YAAY;AACZ,mEAAiD"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/notification/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,oEAAkD;AAClD,iEAA+C;AAC/C,mEAAiD;AACjD,2EAAyD;AACzD,uEAAqD;AACrD,sEAAoD;AAEpD,4CAA4C;AAC5C,gEAA8C;AAC9C,kEAAgD;AAChD,+DAA6C;AAC7C,iEAA+C;AAC/C,4EAA0D;AAE1D,kEAAkE;AAClE,sFAAoE;AAEpE,YAAY;AACZ,mEAAiD;AAEjD,8DAA8D;AAC9D,sEAAoD"}

package/dist/cjs/modules/notification/interfaces/notification-analytics.js

@@ -0,0 +1,27 @@
+"use strict";
+/**
+ * Notification analytics (the admin's Notification Analytics): what Clarion sent people
+ * over a period, on every channel - push to the app, the console's in-app notifications,
+ * SMS and email - whether it got through, whether it was opened, and how many people a
+ * push can reach at all.
+ *
+ * One read, computed by clarion-notification from one consistent snapshot, with who each
+ * recipient is from clarion-authentication. Counts, rates and durations only: never a
+ * title, a message, a phone number or an address.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - Everything by when it was CREATED - the moment Clarion decided to tell somebody.
+ *  - Whose it is: the organization recorded on it; for a push, the organization of the
+ *    post it announces, then the recipient's; for an SMS, the recipient's. Older SMS and
+ *    email (before 21 September 2026) recorded no organization and often no recipient:
+ *    those are counted only in the platform view (`unattributed`).
+ *  - Got through: accepted by the provider - Firebase for a push, the SMS gateway, the
+ *    mail service - or, in the console, delivered. Nothing reports whether an SMS or an
+ *    email was read, so only push (tapped) and in-app (read) have an open rate.
+ *  - A country narrows push, in-app and devices by the recipient's country and SMS by
+ *    the number's; email has no country and is never narrowed.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=notification-analytics.js.map

package/dist/cjs/modules/notification/interfaces/notification-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"notification-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/notification/interfaces/notification-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;;;;;;;;;GAuBG"}

package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -54,6 +54,9 @@ var PermissionActions;
     PermissionActions["READ_INCIDENT"] = "read:incident";
     PermissionActions["UPDATE_INCIDENT"] = "update:incident";
     PermissionActions["DELETE_INCIDENT"] = "delete:incident";
+    // Chat Analytics: how the chats went and how quickly members were answered - totals
+    // only. Held by exactly the roles that read the user analytics.
+    PermissionActions["READ_CHAT_ANALYTICS"] = "read:chat-analytics";
     PermissionActions["CREATE_INCIDENT_CATEGORY_TYPE"] = "create:incident-category-type";
     PermissionActions["READ_INCIDENT_CATEGORY_TYPE"] = "read:incident-category-type";
     PermissionActions["UPDATE_INCIDENT_CATEGORY_TYPE"] = "update:incident-category-type";
@@ -125,6 +128,9 @@ var PermissionActions;
     // emails are branded, the address they are sent from, and the sender ID its
     // SMS arrive under - one family per thing configured. Mirrors grm-shared-library.
     PermissionActions["READ_NOTIFICATION_BRANDING"] = "read:notification-branding";
+    // Notification Analytics: what went out on every channel and whether it got
+    // through - totals only. Held by exactly the roles that read the notification settings.
+    PermissionActions["READ_NOTIFICATION_ANALYTICS"] = "read:notification-analytics";
     PermissionActions["UPDATE_NOTIFICATION_BRANDING"] = "update:notification-branding";
     PermissionActions["CREATE_NOTIFICATION_EMAIL_SENDER"] = "create:notification-email-sender";
     PermissionActions["READ_NOTIFICATION_EMAIL_SENDER"] = "read:notification-email-sender";

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/esm/modules/chat/index.js

@@ -9,6 +9,7 @@ export * from './interfaces/chat-conversation-with-participants';
 export * from './interfaces/chat-message';
 export * from './interfaces/chat-participant';
 export * from './interfaces/chat-presence-info';
+export * from './interfaces/chat-analytics';
 // constants
 export * from './constants/chat-ws-events';
 export * from './constants/chat-room-names';

package/dist/esm/modules/chat/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/chat/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uCAAuC,CAAC;AACtD,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,oCAAoC,CAAC;AAEnD,aAAa;AACb,cAAc,gCAAgC,CAAC;AAC/C,cAAc,kDAAkD,CAAC;AACjE,cAAc,2BAA2B,CAAC;AAC1C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,iCAAiC,CAAC;AAChD,cAAc,6BAA6B,CAAC;AAE5C,YAAY;AACZ,cAAc,4BAA4B,CAAC;AAC3C,cAAc,6BAA6B,CAAC"}

package/dist/esm/modules/chat/interfaces/chat-analytics.js

@@ -0,0 +1,34 @@
+/**
+ * Chat analytics (the admin's Chat Analytics): how the conversations on Clarion went over
+ * a period - incident chats, Follow Me chats and direct chats - how much was written and
+ * by whom, and above all how quickly a member who wrote was answered.
+ *
+ * One read, computed by clarion-chat from one consistent snapshot, with who each person
+ * is from clarion-authentication. Counts, rates and durations only: never a message, a
+ * member's name or a trip's label. The only people named are STAFF - the control room,
+ * responders and administrators - as agents are on the support analytics.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - A conversation belongs to the organization, control centre and country of the
+ *    person who STARTED it: the member who raised the SOS, the traveller on a Follow Me
+ *    trip, the administrator who opened a direct chat. clarion-chat keeps no organization
+ *    of its own. Everything written in a conversation is its organization's, whoever
+ *    wrote it - a guardian, or a responder from another organization.
+ *  - What a conversation is for (`ChatAnalyticsContext`): INCIDENT is an incident's chat,
+ *    including a Follow Me chat that an SOS adopted; FOLLOW_ME a trip's; DIRECT one person
+ *    to another; GROUP any other group.
+ *  - Who writes (`ChatAnalyticsSenderKind`), from the roles a person holds NOW: anybody
+ *    with a control-centre role is the CONTROL_ROOM, then RESPONDER, then ADMINISTRATOR
+ *    (organization roles, Super-Admin) - together, STAFF. Everybody else is a MEMBER: the
+ *    people the service is for, their guardians included. UNKNOWN is an account that no
+ *    longer exists. Whoever started an incident's or a Follow Me chat from the app is its
+ *    MEMBER there, whatever else they hold - staff raise SOSes too.
+ *  - A member's TURN starts with a member's message that opens a conversation or follows
+ *    a staff message. It is ANSWERED by the first staff message after it, and the wait is
+ *    the time between. Turns started in the period, answered whenever.
+ *  - System messages are counted on their own and never take part in a turn.
+ */
+export {};
+//# sourceMappingURL=chat-analytics.js.map

package/dist/esm/modules/chat/interfaces/chat-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"chat-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/chat/interfaces/chat-analytics.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GA+BG"}

package/dist/esm/modules/notification/index.js

@@ -15,4 +15,6 @@ export * from './interfaces/notification-dispatch-result';
 export * from './interfaces/organization-notification-settings.dto';
 // Utilities
 export * from './utils/notification-sender.util';
+// Notification Analytics (GET /notifications/admin/analytics)
+export * from './interfaces/notification-analytics';
 //# sourceMappingURL=index.js.map

package/dist/esm/modules/notification/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/notification/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,mCAAmC,CAAC;AAClD,cAAc,gCAAgC,CAAC;AAC/C,cAAc,kCAAkC,CAAC;AACjD,cAAc,0CAA0C,CAAC;AACzD,cAAc,sCAAsC,CAAC;AACrD,cAAc,qCAAqC,CAAC;AAEpD,4CAA4C;AAC5C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,iCAAiC,CAAC;AAChD,cAAc,8BAA8B,CAAC;AAC7C,cAAc,gCAAgC,CAAC;AAC/C,cAAc,2CAA2C,CAAC;AAE1D,kEAAkE;AAClE,cAAc,qDAAqD,CAAC;AAEpE,YAAY;AACZ,cAAc,kCAAkC,CAAC;AAEjD,8DAA8D;AAC9D,cAAc,qCAAqC,CAAC"}

package/dist/esm/modules/notification/interfaces/notification-analytics.js

@@ -0,0 +1,26 @@
+/**
+ * Notification analytics (the admin's Notification Analytics): what Clarion sent people
+ * over a period, on every channel - push to the app, the console's in-app notifications,
+ * SMS and email - whether it got through, whether it was opened, and how many people a
+ * push can reach at all.
+ *
+ * One read, computed by clarion-notification from one consistent snapshot, with who each
+ * recipient is from clarion-authentication. Counts, rates and durations only: never a
+ * title, a message, a phone number or an address.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - Everything by when it was CREATED - the moment Clarion decided to tell somebody.
+ *  - Whose it is: the organization recorded on it; for a push, the organization of the
+ *    post it announces, then the recipient's; for an SMS, the recipient's. Older SMS and
+ *    email (before 21 September 2026) recorded no organization and often no recipient:
+ *    those are counted only in the platform view (`unattributed`).
+ *  - Got through: accepted by the provider - Firebase for a push, the SMS gateway, the
+ *    mail service - or, in the console, delivered. Nothing reports whether an SMS or an
+ *    email was read, so only push (tapped) and in-app (read) have an open rate.
+ *  - A country narrows push, in-app and devices by the recipient's country and SMS by
+ *    the number's; email has no country and is never narrowed.
+ */
+export {};
+//# sourceMappingURL=notification-analytics.js.map

package/dist/esm/modules/notification/interfaces/notification-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"notification-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/notification/interfaces/notification-analytics.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;GAuBG"}

package/dist/esm/modules/permission/enums/permission-actions.enum.js

@@ -51,6 +51,9 @@ export var PermissionActions;
     PermissionActions["READ_INCIDENT"] = "read:incident";
     PermissionActions["UPDATE_INCIDENT"] = "update:incident";
     PermissionActions["DELETE_INCIDENT"] = "delete:incident";
+    // Chat Analytics: how the chats went and how quickly members were answered - totals
+    // only. Held by exactly the roles that read the user analytics.
+    PermissionActions["READ_CHAT_ANALYTICS"] = "read:chat-analytics";
     PermissionActions["CREATE_INCIDENT_CATEGORY_TYPE"] = "create:incident-category-type";
     PermissionActions["READ_INCIDENT_CATEGORY_TYPE"] = "read:incident-category-type";
     PermissionActions["UPDATE_INCIDENT_CATEGORY_TYPE"] = "update:incident-category-type";
@@ -122,6 +125,9 @@ export var PermissionActions;
     // emails are branded, the address they are sent from, and the sender ID its
     // SMS arrive under - one family per thing configured. Mirrors grm-shared-library.
     PermissionActions["READ_NOTIFICATION_BRANDING"] = "read:notification-branding";
+    // Notification Analytics: what went out on every channel and whether it got
+    // through - totals only. Held by exactly the roles that read the notification settings.
+    PermissionActions["READ_NOTIFICATION_ANALYTICS"] = "read:notification-analytics";
     PermissionActions["UPDATE_NOTIFICATION_BRANDING"] = "update:notification-branding";
     PermissionActions["CREATE_NOTIFICATION_EMAIL_SENDER"] = "create:notification-email-sender";
     PermissionActions["READ_NOTIFICATION_EMAIL_SENDER"] = "read:notification-email-sender";

package/dist/esm/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/types/modules/chat/index.d.ts

@@ -7,5 +7,6 @@ export * from './interfaces/chat-conversation-with-participants';
 export * from './interfaces/chat-message';
 export * from './interfaces/chat-participant';
 export * from './interfaces/chat-presence-info';
+export * from './interfaces/chat-analytics';
 export * from './constants/chat-ws-events';
 export * from './constants/chat-room-names';

package/dist/types/modules/chat/interfaces/chat-analytics.d.ts

@@ -0,0 +1,275 @@
+/**
+ * Chat analytics (the admin's Chat Analytics): how the conversations on Clarion went over
+ * a period - incident chats, Follow Me chats and direct chats - how much was written and
+ * by whom, and above all how quickly a member who wrote was answered.
+ *
+ * One read, computed by clarion-chat from one consistent snapshot, with who each person
+ * is from clarion-authentication. Counts, rates and durations only: never a message, a
+ * member's name or a trip's label. The only people named are STAFF - the control room,
+ * responders and administrators - as agents are on the support analytics.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - A conversation belongs to the organization, control centre and country of the
+ *    person who STARTED it: the member who raised the SOS, the traveller on a Follow Me
+ *    trip, the administrator who opened a direct chat. clarion-chat keeps no organization
+ *    of its own. Everything written in a conversation is its organization's, whoever
+ *    wrote it - a guardian, or a responder from another organization.
+ *  - What a conversation is for (`ChatAnalyticsContext`): INCIDENT is an incident's chat,
+ *    including a Follow Me chat that an SOS adopted; FOLLOW_ME a trip's; DIRECT one person
+ *    to another; GROUP any other group.
+ *  - Who writes (`ChatAnalyticsSenderKind`), from the roles a person holds NOW: anybody
+ *    with a control-centre role is the CONTROL_ROOM, then RESPONDER, then ADMINISTRATOR
+ *    (organization roles, Super-Admin) - together, STAFF. Everybody else is a MEMBER: the
+ *    people the service is for, their guardians included. UNKNOWN is an account that no
+ *    longer exists. Whoever started an incident's or a Follow Me chat from the app is its
+ *    MEMBER there, whatever else they hold - staff raise SOSes too.
+ *  - A member's TURN starts with a member's message that opens a conversation or follows
+ *    a staff message. It is ANSWERED by the first staff message after it, and the wait is
+ *    the time between. Turns started in the period, answered whenever.
+ *  - System messages are counted on their own and never take part in a turn.
+ */
+/** How the period is cut into points for the charts. Chosen by the service from the length of the period. */
+export type ChatAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+/** What a conversation is for. */
+export type ChatAnalyticsContext = 'INCIDENT' | 'FOLLOW_ME' | 'DIRECT' | 'GROUP';
+/** Who wrote a message: the three kinds of staff, a member, or an account that no longer exists. */
+export type ChatAnalyticsSenderKind = 'CONTROL_ROOM' | 'RESPONDER' | 'ADMINISTRATOR' | 'MEMBER' | 'UNKNOWN';
+export interface ChatAnalyticsRange {
+    /** Inclusive, ISO 8601. The first conversation when the period asked for was "forever". */
+    from: string;
+    /** Exclusive, ISO 8601. */
+    to: string;
+    bucket: ChatAnalyticsBucket;
+    /** IANA time zone the buckets and the hour-of-week grid are cut in. */
+    timeZone: string;
+}
+/** A count by a key (a context, a kind, a band), largest first unless the section says otherwise. */
+export interface ChatAnalyticsCount<K extends string = string> {
+    key: K;
+    count: number;
+}
+/** Median and 90th percentile of one duration, in seconds; null when nothing was measured. */
+export interface ChatAnalyticsDuration {
+    median: number | null;
+    p90: number | null;
+    /** How many were measured. */
+    count: number;
+}
+/** One kind of conversation and how it went in the period. */
+export interface ChatAnalyticsContextRow {
+    context: ChatAnalyticsContext;
+    /** Started in the period. */
+    started: number;
+    /** Of those, written in at least once (whenever). */
+    used: number;
+    /** Written in during the period, whenever started. */
+    active: number;
+    /** Messages written in the period, not counting system messages. */
+    messages: number;
+    memberMessages: number;
+    staffMessages: number;
+    /** Members' turns started in the period, and of those answered. */
+    turns: number;
+    answered: number;
+    /** answered / turns, as a percentage. */
+    replyRate: number | null;
+    medianSecondsToReply: number | null;
+}
+/** The conversations: what was started, what was used, and who was in them. */
+export interface ChatAnalyticsConversations {
+    /** Started in the period. */
+    started: number;
+    /** Of those, written in at least once (whenever) - and as a percentage. */
+    used: number;
+    usedRate: number | null;
+    /** Of those, a member AND staff both wrote in - a conversation rather than a notice. */
+    twoWay: number;
+    /** Written in during the period, whenever started. */
+    active: number;
+    /** People seated in the conversations started in the period, each counted once. */
+    people: number;
+    /** People per conversation started in the period. */
+    averageParticipants: number | null;
+    /**
+     * In the period, in any conversation in scope: people added AFTER it started (a
+     * responder assigned, a guardian added - not the people it started with), and seats
+     * given up (removed, or left).
+     */
+    joined: number;
+    left: number;
+    /** Start to the first message - conversations started in the period that were used. */
+    toFirstMessage: ChatAnalyticsDuration;
+    /** Start to the first staff message - conversations started in the period that staff wrote in. */
+    toFirstStaffMessage: ChatAnalyticsDuration;
+    /** INCIDENT, FOLLOW_ME, DIRECT, GROUP - in that order, zeros included. */
+    byContext: ChatAnalyticsContextRow[];
+    /** Conversations started in the period by how many people are in them now: 1, 2, 3, 4, 5, 6+ - in that order. */
+    bySize: ChatAnalyticsCount[];
+    /** Conversations started in the period, by the country of whoever started them. */
+    byCountry: ChatAnalyticsCount[];
+}
+/** The messages written in the period. */
+export interface ChatAnalyticsMessages {
+    /** Written by people (system messages are `system`). */
+    sent: number;
+    fromMembers: number;
+    fromStaff: number;
+    /** By accounts that no longer exist. */
+    fromUnknown: number;
+    system: number;
+    /** Removed in the period, whenever written. */
+    removed: number;
+    /** Different people who wrote. */
+    senders: number;
+    memberSenders: number;
+    staffSenders: number;
+    /** sent / active conversations. */
+    perActiveConversation: number | null;
+    /** CONTROL_ROOM, RESPONDER, ADMINISTRATOR, MEMBER, UNKNOWN - in that order, zeros included. */
+    bySenderKind: ChatAnalyticsCount<ChatAnalyticsSenderKind>[];
+    /** Characters, never the words. */
+    medianLength: number | null;
+    /** SHORT (under 20 characters), MEDIUM (20-79), LONG (80-279), VERY_LONG (280+) - in that order. */
+    byLength: ChatAnalyticsCount[];
+}
+/** How quickly members were answered. */
+export interface ChatAnalyticsReplies {
+    /** Members' turns started in the period. */
+    turns: number;
+    answered: number;
+    /** Never answered - the last word in that conversation is still the member's. */
+    unanswered: number;
+    /** answered / turns, as a percentage. */
+    replyRate: number | null;
+    /** The member's message to the first staff message after it - turns answered. */
+    toReply: ChatAnalyticsDuration;
+    /** Answered within a minute, 5 minutes, 15 minutes, an hour, later: UNDER_1M, 1-5M, 5-15M, 15-60M, OVER_1H - in that order. */
+    byWait: ChatAnalyticsCount[];
+    /** Answered within 5 minutes, as a percentage of turns. */
+    withinFiveMinutes: number | null;
+}
+/** One member of staff who wrote in the period. Staff are named; members never are. */
+export interface ChatAnalyticsStaffRow {
+    userId: number;
+    name: string | null;
+    kind: ChatAnalyticsSenderKind;
+    /** Messages they wrote in the period. */
+    messages: number;
+    /** Conversations they wrote in, in the period. */
+    conversations: number;
+    /** Members' turns started in the period that they were first to answer. */
+    replies: number;
+    medianSecondsToReply: number | null;
+}
+/** One conversation, for a table - never its messages, its members or its label. */
+export interface ChatAnalyticsConversationRow {
+    id: string;
+    context: ChatAnalyticsContext;
+    /** The incident it belongs to, for an incident's chat. */
+    incidentId: number | null;
+    organizationId: number | null;
+    startedAt: string;
+    /** People in it now. */
+    participants: number;
+    /** Written in the period. */
+    messages: number;
+    memberMessages: number;
+    staffMessages: number;
+    /** Its latest message, whenever. */
+    lastMessageAt: string | null;
+    /** Its members' turns started in the period, answered. */
+    medianSecondsToReply: number | null;
+    /** The last word is a member's, and nobody from staff has answered it. */
+    awaitingReply: boolean;
+    /** When that unanswered member's turn began; null when nothing is waiting. */
+    waitingSince: string | null;
+}
+/** One point on the charts: a bucket of the period. */
+export interface ChatAnalyticsPoint {
+    /** Local wall-clock start of the bucket, in `range.timeZone` (no offset). */
+    bucket: string;
+    /** Conversations started in the bucket, and of those incident chats. */
+    started: number;
+    incidentChats: number;
+    memberMessages: number;
+    staffMessages: number;
+    /** Conversations written in during the bucket. */
+    active: number;
+    /** Members' turns started in the bucket, and of those answered. */
+    turns: number;
+    answered: number;
+    medianSecondsToReply: number | null;
+}
+/** One hour of the week. Weekday 1 is Monday. */
+export interface ChatAnalyticsHeatCell {
+    weekday: number;
+    hour: number;
+    /** When members write. */
+    memberMessages: number;
+    /** When staff write. */
+    staffMessages: number;
+}
+/** The previous period of the same length, for the change on each headline figure. */
+export interface ChatAnalyticsPrevious {
+    from: string;
+    to: string;
+    started: number;
+    used: number;
+    active: number;
+    sent: number;
+    memberMessages: number;
+    staffMessages: number;
+    senders: number;
+    turns: number;
+    answered: number;
+    replyRate: number | null;
+    medianSecondsToReply: number | null;
+}
+/** A Super-Admin's view of every organization: one row each, busiest first. */
+export interface ChatAnalyticsOrganizationRow {
+    organizationId: number;
+    started: number;
+    active: number;
+    sent: number;
+    memberMessages: number;
+    staffMessages: number;
+    turns: number;
+    replyRate: number | null;
+    medianSecondsToReply: number | null;
+}
+export interface ChatAnalytics {
+    /** Whose figures: one organization (and one control centre in it), or null for every organization. */
+    organizationId: number | null;
+    controlCentreId: number | null;
+    /** The one country the figures are narrowed to, or null for every country. */
+    countryCode: string | null;
+    range: ChatAnalyticsRange;
+    generatedAt: string;
+    previous: ChatAnalyticsPrevious | null;
+    /** Countries with conversations in scope, whatever country is chosen - for narrowing to one. */
+    countryOptions: ChatAnalyticsCount[];
+    conversations: ChatAnalyticsConversations;
+    messages: ChatAnalyticsMessages;
+    replies: ChatAnalyticsReplies;
+    /** Staff who wrote in the period, busiest first - at most 25. */
+    staff: ChatAnalyticsStaffRow[];
+    /** The 15 conversations most written in during the period. */
+    busiest: ChatAnalyticsConversationRow[];
+    /** Conversations written in during the period whose member is still waiting for an answer, latest first - at most 25. */
+    waiting: ChatAnalyticsConversationRow[];
+    timeline: ChatAnalyticsPoint[];
+    /** All 168 hours of the week, Monday first, zeros included. */
+    heatmap: ChatAnalyticsHeatCell[];
+    /** A Super-Admin looking at every organization only. */
+    byOrganization?: ChatAnalyticsOrganizationRow[];
+}
+/** What a dashboard asks: the period, one country - and, for a Super-Admin, whose figures. */
+export interface ChatAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    countryCode?: string;
+}

package/dist/types/modules/notification/index.d.ts

@@ -11,3 +11,4 @@ export * from './interfaces/email-send-result';
 export * from './interfaces/notification-dispatch-result';
 export * from './interfaces/organization-notification-settings.dto';
 export * from './utils/notification-sender.util';
+export * from './interfaces/notification-analytics';

package/dist/types/modules/notification/interfaces/notification-analytics.d.ts

@@ -0,0 +1,273 @@
+/**
+ * Notification analytics (the admin's Notification Analytics): what Clarion sent people
+ * over a period, on every channel - push to the app, the console's in-app notifications,
+ * SMS and email - whether it got through, whether it was opened, and how many people a
+ * push can reach at all.
+ *
+ * One read, computed by clarion-notification from one consistent snapshot, with who each
+ * recipient is from clarion-authentication. Counts, rates and durations only: never a
+ * title, a message, a phone number or an address.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract.
+ *
+ * How it is counted:
+ *  - Everything by when it was CREATED - the moment Clarion decided to tell somebody.
+ *  - Whose it is: the organization recorded on it; for a push, the organization of the
+ *    post it announces, then the recipient's; for an SMS, the recipient's. Older SMS and
+ *    email (before 21 September 2026) recorded no organization and often no recipient:
+ *    those are counted only in the platform view (`unattributed`).
+ *  - Got through: accepted by the provider - Firebase for a push, the SMS gateway, the
+ *    mail service - or, in the console, delivered. Nothing reports whether an SMS or an
+ *    email was read, so only push (tapped) and in-app (read) have an open rate.
+ *  - A country narrows push, in-app and devices by the recipient's country and SMS by
+ *    the number's; email has no country and is never narrowed.
+ */
+/** How the period is cut into points for the charts. Chosen by the service from the length of the period. */
+export type NotificationAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+/** The four ways Clarion tells somebody something. */
+export type NotificationAnalyticsChannel = 'PUSH' | 'IN_APP' | 'SMS' | 'EMAIL';
+export interface NotificationAnalyticsRange {
+    /** Inclusive, ISO 8601. The first notification when the period asked for was "forever". */
+    from: string;
+    /** Exclusive, ISO 8601. */
+    to: string;
+    bucket: NotificationAnalyticsBucket;
+    /** IANA time zone the buckets and the hour-of-week grid are cut in. */
+    timeZone: string;
+}
+/** A count by a key (a kind, a provider, a reason), largest first unless the section says otherwise. */
+export interface NotificationAnalyticsCount<K extends string = string> {
+    key: K;
+    count: number;
+}
+/** Median and 90th percentile of one duration, in seconds; null when nothing was measured. */
+export interface NotificationAnalyticsDuration {
+    median: number | null;
+    p90: number | null;
+    /** How many were measured. */
+    count: number;
+}
+/** One channel over the period. */
+export interface NotificationAnalyticsChannelRow {
+    channel: NotificationAnalyticsChannel;
+    /** Created in the period. */
+    total: number;
+    /** Got through: accepted by the provider, or delivered to the console. */
+    succeeded: number;
+    failed: number;
+    /** No outcome yet: waiting, or cancelled before it was sent. */
+    pending: number;
+    /** succeeded / (succeeded + failed), as a percentage. */
+    successRate: number | null;
+    /** Push tapped, in-app read; null for SMS and email - nothing reports it. */
+    opened: number | null;
+    /** opened / succeeded, as a percentage. */
+    openRate: number | null;
+}
+/** One kind of push - what it announced - and how it went. */
+export interface NotificationAnalyticsPushKindRow {
+    /** The event it announced (NEWSFEED_POST_PUBLISHED, GUARDIAN_INCIDENT_ALERT...), else its category (INCIDENT, ALERT...). */
+    kind: string;
+    total: number;
+    failed: number;
+    opened: number;
+    /** opened / those that got through, as a percentage. */
+    openRate: number | null;
+    medianSecondsToOpen: number | null;
+}
+/** Push notifications to the app. */
+export interface NotificationAnalyticsPush {
+    /** One per device: a notification to somebody with two phones is two. */
+    total: number;
+    succeeded: number;
+    failed: number;
+    pending: number;
+    opened: number;
+    successRate: number | null;
+    openRate: number | null;
+    /** Different people pushed to. */
+    recipients: number;
+    /** Notifications as Clarion decided them, each fanned out to its recipients' devices. */
+    sends: number;
+    /** Created to accepted by Firebase - seconds, with decimals. */
+    toSend: NotificationAnalyticsDuration;
+    /** Created to tapped. */
+    toOpen: NotificationAnalyticsDuration;
+    byKind: NotificationAnalyticsPushKindRow[];
+    /** Critical, High, Normal, Low - in that order, zeros included. */
+    byPriority: NotificationAnalyticsCount[];
+    /** The Android channel it rang on (urgent, incidents...); DEFAULT when none. */
+    byChannel: NotificationAnalyticsCount[];
+    /** Why pushes failed, as the provider said it - ids, numbers and addresses masked. The eight commonest. */
+    failureReasons: NotificationAnalyticsCount[];
+}
+/** The phones and browsers a push can reach - NOW, whatever the period, apart from `registered`. */
+export interface NotificationAnalyticsDevices {
+    activeNow: number;
+    /** Switched off: signed out, replaced by a newer registration, or refused by the provider. */
+    inactiveNow: number;
+    /** People with at least one active device: who a push can reach. */
+    reachableNow: number;
+    /** Registered in the period. */
+    registered: number;
+    /** Active devices by kind (android, ios, web). */
+    byType: NotificationAnalyticsCount[];
+    /** Active devices by app version; NONE when not recorded. */
+    byAppVersion: NotificationAnalyticsCount[];
+    byLanguage: NotificationAnalyticsCount[];
+}
+/** The console's own notifications, to the staff using it. */
+export interface NotificationAnalyticsInApp {
+    total: number;
+    succeeded: number;
+    failed: number;
+    pending: number;
+    read: number;
+    /** read / total, as a percentage. */
+    readRate: number | null;
+    /** Different people notified. */
+    recipients: number;
+    /** INCIDENT, ALERT, MESSAGE... */
+    byType: NotificationAnalyticsCount[];
+    /** What happened (Created, Auto-Stopped, CHAT_MESSAGE...). */
+    byAction: NotificationAnalyticsCount[];
+    /** NOW: notifications nobody has read yet, whenever created. */
+    unreadNow: number;
+}
+/** Cost recorded on SMS, per currency. */
+export interface NotificationAnalyticsSmsCost {
+    currency: string;
+    amount: number;
+    /** Messages with a cost recorded. */
+    messages: number;
+}
+/** SMS. */
+export interface NotificationAnalyticsSms {
+    total: number;
+    succeeded: number;
+    failed: number;
+    pending: number;
+    successRate: number | null;
+    /** Created to accepted by the gateway. */
+    toSend: NotificationAnalyticsDuration;
+    /** What it was for: otp:verify_phone, otp:reset_password, guardian_incident_notification...; NOT_RECORDED for the oldest. */
+    byPurpose: NotificationAnalyticsCount[];
+    /** The gateway that took it (uwazii, twilio, africastalking); NOT_RECORDED for the oldest. */
+    byProvider: NotificationAnalyticsCount[];
+    /** Whose sender ID it went out under (PLATFORM_DEFAULT, ORGANIZATION); NOT_RECORDED for the oldest. */
+    bySenderSource: NotificationAnalyticsCount[];
+    /** The number's country; UNKNOWN when not recorded. */
+    byCountry: NotificationAnalyticsCount[];
+    /** Why messages failed - ids, numbers and addresses masked. The eight commonest. */
+    failureReasons: NotificationAnalyticsCount[];
+    cost: NotificationAnalyticsSmsCost[];
+}
+/** Email. */
+export interface NotificationAnalyticsEmail {
+    total: number;
+    succeeded: number;
+    failed: number;
+    successRate: number | null;
+    /** Verification, Password Reset, Notification, Acknowledgement... */
+    byType: NotificationAnalyticsCount[];
+    /** The mail service that took it; NOT_RECORDED for the oldest. */
+    byProvider: NotificationAnalyticsCount[];
+    bySenderSource: NotificationAnalyticsCount[];
+}
+/** One point on the charts: a bucket of the period. */
+export interface NotificationAnalyticsPoint {
+    /** Local wall-clock start of the bucket, in `range.timeZone` (no offset). */
+    bucket: string;
+    push: number;
+    pushFailed: number;
+    /** Of the pushes created in the bucket, those tapped (whenever). */
+    pushOpened: number;
+    inApp: number;
+    inAppRead: number;
+    sms: number;
+    smsFailed: number;
+    email: number;
+    emailFailed: number;
+}
+/** One hour of the week. Weekday 1 is Monday. */
+export interface NotificationAnalyticsHeatCell {
+    weekday: number;
+    hour: number;
+    /** Notifications created in it, every channel. */
+    sent: number;
+    /** Pushes tapped in it - when people look. */
+    opened: number;
+}
+/** The previous period of the same length, for the change on each headline figure. */
+export interface NotificationAnalyticsPrevious {
+    from: string;
+    to: string;
+    total: number;
+    push: number;
+    pushFailed: number;
+    pushOpened: number;
+    pushOpenRate: number | null;
+    pushSuccessRate: number | null;
+    inApp: number;
+    inAppRead: number;
+    sms: number;
+    smsFailed: number;
+    smsSuccessRate: number | null;
+    email: number;
+    emailFailed: number;
+    devicesRegistered: number;
+}
+/** A Super-Admin's view of every organization: one row each, busiest first. */
+export interface NotificationAnalyticsOrganizationRow {
+    organizationId: number;
+    total: number;
+    push: number;
+    pushFailed: number;
+    pushOpenRate: number | null;
+    inApp: number;
+    inAppReadRate: number | null;
+    sms: number;
+    smsFailed: number;
+    email: number;
+    /** NOW. */
+    activeDevices: number;
+}
+/** Notifications of the period no organization could be found for - the platform view only. */
+export interface NotificationAnalyticsUnattributed {
+    push: number;
+    sms: number;
+    email: number;
+}
+export interface NotificationAnalytics {
+    /** Whose figures: one organization, or null for every organization. */
+    organizationId: number | null;
+    /** The one country the figures are narrowed to, or null for every country. */
+    countryCode: string | null;
+    range: NotificationAnalyticsRange;
+    generatedAt: string;
+    previous: NotificationAnalyticsPrevious | null;
+    /** Countries with notifications or devices in scope, whatever country is chosen - for narrowing to one. */
+    countryOptions: NotificationAnalyticsCount[];
+    /** PUSH, IN_APP, SMS, EMAIL - in that order. */
+    channels: NotificationAnalyticsChannelRow[];
+    push: NotificationAnalyticsPush;
+    devices: NotificationAnalyticsDevices;
+    inApp: NotificationAnalyticsInApp;
+    sms: NotificationAnalyticsSms;
+    email: NotificationAnalyticsEmail;
+    timeline: NotificationAnalyticsPoint[];
+    /** All 168 hours of the week, Monday first, zeros included. */
+    heatmap: NotificationAnalyticsHeatCell[];
+    /** A Super-Admin looking at every organization only. */
+    byOrganization?: NotificationAnalyticsOrganizationRow[];
+    /** A Super-Admin looking at every organization only. */
+    unattributed?: NotificationAnalyticsUnattributed;
+}
+/** What a dashboard asks: the period, one country - and, for a Super-Admin, whose figures. */
+export interface NotificationAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    countryCode?: string;
+}

package/dist/types/modules/permission/enums/permission-actions.enum.d.ts

@@ -32,6 +32,7 @@ export declare enum PermissionActions {
     READ_INCIDENT = "read:incident",
     UPDATE_INCIDENT = "update:incident",
     DELETE_INCIDENT = "delete:incident",
+    READ_CHAT_ANALYTICS = "read:chat-analytics",
     CREATE_INCIDENT_CATEGORY_TYPE = "create:incident-category-type",
     READ_INCIDENT_CATEGORY_TYPE = "read:incident-category-type",
     UPDATE_INCIDENT_CATEGORY_TYPE = "update:incident-category-type",
@@ -86,6 +87,7 @@ export declare enum PermissionActions {
     READ_SUPPORT_SYNC = "read:support-sync",
     MANAGE_SUPPORT_SYNC = "manage:support-sync",
     READ_NOTIFICATION_BRANDING = "read:notification-branding",
+    READ_NOTIFICATION_ANALYTICS = "read:notification-analytics",
     UPDATE_NOTIFICATION_BRANDING = "update:notification-branding",
     CREATE_NOTIFICATION_EMAIL_SENDER = "create:notification-email-sender",
     READ_NOTIFICATION_EMAIL_SENDER = "read:notification-email-sender",

package/package.json

@@ -1,45 +1,45 @@
-{
-  "name": "clarion-shared-types",
-  "version": "1.0.113",
-  "main": "dist/cjs/index.js",
-  "module": "dist/esm/index.js",
-  "types": "dist/types/index.d.ts",
-  "exports": {
-    ".": {
-      "types": "./dist/types/index.d.ts",
-      "import": "./dist/esm/index.js",
-      "require": "./dist/cjs/index.js"
-    },
-    "./dist/modules/*": {
-      "types": "./dist/types/modules/*.d.ts",
-      "import": "./dist/esm/modules/*.js",
-      "require": "./dist/cjs/modules/*.js"
-    }
-  },
-  "files": [
-    "dist/**/*"
-  ],
-  "scripts": {
-    "clean": "rimraf dist dist-test",
-    "build:cjs": "tsc -p tsconfig.cjs.json",
-    "build:esm": "tsc -p tsconfig.esm.json",
-    "build:types": "tsc -p tsconfig.types.json",
-    "build": "npm run clean && npm run build:types && npm run build:cjs && npm run build:esm",
-    "prepublishOnly": "npm run build",
-    "pretest": "rimraf dist-test",
-    "test": "tsc -p tsconfig.spec.json && node --test \"dist-test/**/*.spec.js\""
-  },
-  "keywords": [],
-  "author": "vince_lawino",
-  "license": "ISC",
-  "description": "",
-  "publishConfig": {
-    "access": "public"
-  },
-  "devDependencies": {
-    "@types/geojson": "^7946.0.16",
-    "@types/node": "^20.11.2",
-    "rimraf": "^5.0.5",
-    "typescript": "^5.7.3"
-  }
-}
+{
+  "name": "clarion-shared-types",
+  "version": "1.0.115",
+  "main": "dist/cjs/index.js",
+  "module": "dist/esm/index.js",
+  "types": "dist/types/index.d.ts",
+  "exports": {
+    ".": {
+      "types": "./dist/types/index.d.ts",
+      "import": "./dist/esm/index.js",
+      "require": "./dist/cjs/index.js"
+    },
+    "./dist/modules/*": {
+      "types": "./dist/types/modules/*.d.ts",
+      "import": "./dist/esm/modules/*.js",
+      "require": "./dist/cjs/modules/*.js"
+    }
+  },
+  "files": [
+    "dist/**/*"
+  ],
+  "scripts": {
+    "clean": "rimraf dist dist-test",
+    "build:cjs": "tsc -p tsconfig.cjs.json",
+    "build:esm": "tsc -p tsconfig.esm.json",
+    "build:types": "tsc -p tsconfig.types.json",
+    "build": "npm run clean && npm run build:types && npm run build:cjs && npm run build:esm",
+    "prepublishOnly": "npm run build",
+    "pretest": "rimraf dist-test",
+    "test": "tsc -p tsconfig.spec.json && node --test \"dist-test/**/*.spec.js\""
+  },
+  "keywords": [],
+  "author": "vince_lawino",
+  "license": "ISC",
+  "description": "",
+  "publishConfig": {
+    "access": "public"
+  },
+  "devDependencies": {
+    "@types/geojson": "^7946.0.16",
+    "@types/node": "^20.11.2",
+    "rimraf": "^5.0.5",
+    "typescript": "^5.7.3"
+  }
+}