clarion-shared-types 1.0.111 → 1.0.113

package/dist/cjs/index.js

@@ -41,6 +41,7 @@ __exportStar(require("./modules/partner/index"), exports);
 __exportStar(require("./modules/support/index"), exports);
 __exportStar(require("./modules/safety/index"), exports);
 __exportStar(require("./modules/billing/index"), exports);
+__exportStar(require("./modules/newsfeed/index"), exports);
 // Interfaces
 __exportStar(require("./modules/common/interfaces/server-message"), exports);
 __exportStar(require("./modules/common/interfaces/pagination"), exports);

package/dist/cjs/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,UAAU;AACV,uDAAqC;AACrC,+DAA6C;AAC7C,yDAAuC;AACvC,6DAA2C;AAC3C,uDAAqC;AACrC,uDAAqC;AACrC,iEAA+C;AAC/C,gEAA8C;AAC9C,2DAAyC;AACzC,2DAAyC;AACzC,sDAAoC;AACpC,sDAAoC;AACpC,sDAAoC;AACpC,yDAAuC;AACvC,mEAAiD;AACjD,+DAA6C;AAC7C,uDAAqC;AACrC,0DAAwC;AACxC,2DAAyC;AACzC,8DAA4C;AAC5C,iEAA+C;AAC/C,+DAA6C;AAC7C,0DAAwC;AACxC,0DAAwC;AACxC,yDAAuC;AACvC,0DAAwC;AACxC,2DAAyC;AAEzC,aAAa;AACb,6EAA2D;AAC3D,yEAAuD"}

package/dist/cjs/modules/newsfeed/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+// Interfaces
+__exportStar(require("./interfaces/newsfeed-analytics"), exports);
+//# sourceMappingURL=index.js.map

package/dist/cjs/modules/newsfeed/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/newsfeed/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,aAAa;AACb,kEAAgD"}

package/dist/cjs/modules/newsfeed/interfaces/newsfeed-analytics.js

@@ -0,0 +1,19 @@
+"use strict";
+/**
+ * Newsfeed analytics (the admin's Newsfeed Analytics): what an organization published
+ * to its members, and how the members responded - likes, comments, shares - when, how
+ * quickly, and to what kind of post.
+ *
+ * One read, computed by clarion-newsfeed from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, durations and the organization's own
+ * posts only: never a member's name, never who liked, commented or shared.
+ *
+ * Posts are counted by when they were FIRST published (a post archived and published
+ * again counts once). Responses are counted by when they were made, whenever the post
+ * was published. A like that was taken back is gone (an unlike deletes it), so likes
+ * are the likes still standing - the ones taken back are counted separately, from the
+ * events the service emitted. Comments are every comment written, including any since
+ * hidden by a moderator or removed.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=newsfeed-analytics.js.map

package/dist/cjs/modules/newsfeed/interfaces/newsfeed-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"newsfeed-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/newsfeed/interfaces/newsfeed-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;GAeG"}

package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -115,6 +115,9 @@ var PermissionActions;
     PermissionActions["MANAGE_SUPPORT_SLA"] = "manage:support-sla";
     PermissionActions["MANAGE_SUPPORT_CONFIGURATION"] = "manage:support-configuration";
     PermissionActions["READ_SUPPORT_REPORT"] = "read:support-report";
+    // Support Analytics: how the desk did over a period - totals only. Held by
+    // exactly the roles that read the support reports.
+    PermissionActions["READ_SUPPORT_ANALYTICS"] = "read:support-analytics";
     PermissionActions["READ_SUPPORT_SYNC"] = "read:support-sync";
     PermissionActions["MANAGE_SUPPORT_SYNC"] = "manage:support-sync";
     // Module: Notification
@@ -216,6 +219,9 @@ var PermissionActions;
     PermissionActions["READ_NEWSFEED_FEED"] = "read:newsfeed-feed";
     PermissionActions["ENGAGE_NEWSFEED_POST"] = "engage:newsfeed-post";
     PermissionActions["MODERATE_NEWSFEED_COMMENT"] = "moderate:newsfeed-comment";
+    // Newsfeed Analytics: what was published and how the members responded - totals
+    // only. Held by everybody who reads the posts as staff do (read:newsfeed-post).
+    PermissionActions["READ_NEWSFEED_ANALYTICS"] = "read:newsfeed-analytics";
     // Module: Alert Intake
     // The channels the PUBLIC reaches an organization on without the app - its SMS
     // short code, WhatsApp number and mailbox (clarion-alerts) - configuring them, and

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/cjs/modules/support/index.js

@@ -22,6 +22,7 @@ __exportStar(require("./interfaces/customer-feedback.dto"), exports);
 __exportStar(require("./interfaces/support-configuration.dto"), exports);
 __exportStar(require("./interfaces/support-sync.dto"), exports);
 __exportStar(require("./interfaces/support-reports.dto"), exports);
+__exportStar(require("./interfaces/support-analytics"), exports);
 // Utilities
 __exportStar(require("./utils/support-display.util"), exports);
 //# sourceMappingURL=index.js.map

package/dist/cjs/modules/support/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wDAAsC;AAEtC,oBAAoB;AACpB,kEAAgD;AAChD,qEAAmD;AACnD,yEAAuD;AACvD,gEAA8C;AAC9C,mEAAiD;AAEjD,YAAY;AACZ,+DAA6C"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wDAAsC;AAEtC,oBAAoB;AACpB,kEAAgD;AAChD,qEAAmD;AACnD,yEAAuD;AACvD,gEAA8C;AAC9C,mEAAiD;AACjD,iEAA+C;AAE/C,YAAY;AACZ,+DAA6C"}

package/dist/cjs/modules/support/interfaces/support-analytics.js

@@ -0,0 +1,30 @@
+"use strict";
+/**
+ * Support analytics (the admin's Support Analytics): how the support desk did over a
+ * period - tickets raised and settled, how quickly they were answered and resolved,
+ * the SLA, what customers asked about, the agents, what customers thought of the
+ * help they got, the feedback they left, and whether the helpdesk mirror kept up.
+ *
+ * One read, computed by clarion-support from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, rates and durations only: never a
+ * customer's name, a subject or a message. The only people named are AGENTS, as on
+ * the desk's own team report.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract (the support REPORTS use
+ * minutes; this is a separate contract). They are calendar time - an SLA measured in
+ * business hours can be met while the calendar duration looks long.
+ *
+ * How it is counted:
+ *  - A ticket is RAISED when created. It is RESOLVED, CLOSED, REOPENED or CANCELLED
+ *    when its status history says it moved there - a reopen clears the ticket's own
+ *    resolvedAt, so the history is the only record of the earlier resolution.
+ *  - Time to resolve runs from raising to the FIRST time the ticket was resolved or
+ *    closed, for tickets first settled in the period: it measures the original
+ *    request and does not move when a ticket is reopened.
+ *  - SLA compliance counts SETTLED clocks only (met or breached); a running clock is
+ *    neither. Breach alerts are the monitor's breach events in the period - a ticket
+ *    whose deadline later moved (waiting on the customer, a reopen) can be breached
+ *    once and still end up met.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-analytics.js.map

package/dist/cjs/modules/support/interfaces/support-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;GA0BG"}

package/dist/esm/index.js

@@ -25,6 +25,7 @@ export * from './modules/partner/index';
 export * from './modules/support/index';
 export * from './modules/safety/index';
 export * from './modules/billing/index';
+export * from './modules/newsfeed/index';
 // Interfaces
 export * from './modules/common/interfaces/server-message';
 export * from './modules/common/interfaces/pagination';

package/dist/esm/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":"AAAA,UAAU;AACV,cAAc,sBAAsB,CAAC;AACrC,cAAc,8BAA8B,CAAC;AAC7C,cAAc,wBAAwB,CAAC;AACvC,cAAc,4BAA4B,CAAC;AAC3C,cAAc,sBAAsB,CAAC;AACrC,cAAc,sBAAsB,CAAC;AACrC,cAAc,gCAAgC,CAAC;AAC/C,cAAc,+BAA+B,CAAC;AAC9C,cAAc,0BAA0B,CAAC;AACzC,cAAc,0BAA0B,CAAC;AACzC,cAAc,qBAAqB,CAAC;AACpC,cAAc,qBAAqB,CAAC;AACpC,cAAc,qBAAqB,CAAC;AACpC,cAAc,wBAAwB,CAAC;AACvC,cAAc,kCAAkC,CAAC;AACjD,cAAc,8BAA8B,CAAC;AAC7C,cAAc,sBAAsB,CAAC;AACrC,cAAc,yBAAyB,CAAC;AACxC,cAAc,0BAA0B,CAAC;AACzC,cAAc,6BAA6B,CAAC;AAC5C,cAAc,gCAAgC,CAAC;AAC/C,cAAc,8BAA8B,CAAC;AAC7C,cAAc,yBAAyB,CAAC;AACxC,cAAc,yBAAyB,CAAC;AACxC,cAAc,wBAAwB,CAAC;AACvC,cAAc,yBAAyB,CAAC;AACxC,cAAc,0BAA0B,CAAC;AAEzC,aAAa;AACb,cAAc,4CAA4C,CAAC;AAC3D,cAAc,wCAAwC,CAAC"}

package/dist/esm/modules/newsfeed/index.js

@@ -0,0 +1,3 @@
+// Interfaces
+export * from './interfaces/newsfeed-analytics';
+//# sourceMappingURL=index.js.map

package/dist/esm/modules/newsfeed/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/newsfeed/index.ts"],"names":[],"mappings":"AAAA,aAAa;AACb,cAAc,iCAAiC,CAAC"}

package/dist/esm/modules/newsfeed/interfaces/newsfeed-analytics.js

@@ -0,0 +1,18 @@
+/**
+ * Newsfeed analytics (the admin's Newsfeed Analytics): what an organization published
+ * to its members, and how the members responded - likes, comments, shares - when, how
+ * quickly, and to what kind of post.
+ *
+ * One read, computed by clarion-newsfeed from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, durations and the organization's own
+ * posts only: never a member's name, never who liked, commented or shared.
+ *
+ * Posts are counted by when they were FIRST published (a post archived and published
+ * again counts once). Responses are counted by when they were made, whenever the post
+ * was published. A like that was taken back is gone (an unlike deletes it), so likes
+ * are the likes still standing - the ones taken back are counted separately, from the
+ * events the service emitted. Comments are every comment written, including any since
+ * hidden by a moderator or removed.
+ */
+export {};
+//# sourceMappingURL=newsfeed-analytics.js.map

package/dist/esm/modules/newsfeed/interfaces/newsfeed-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"newsfeed-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/newsfeed/interfaces/newsfeed-analytics.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG"}

package/dist/esm/modules/permission/enums/permission-actions.enum.js

@@ -112,6 +112,9 @@ export var PermissionActions;
     PermissionActions["MANAGE_SUPPORT_SLA"] = "manage:support-sla";
     PermissionActions["MANAGE_SUPPORT_CONFIGURATION"] = "manage:support-configuration";
     PermissionActions["READ_SUPPORT_REPORT"] = "read:support-report";
+    // Support Analytics: how the desk did over a period - totals only. Held by
+    // exactly the roles that read the support reports.
+    PermissionActions["READ_SUPPORT_ANALYTICS"] = "read:support-analytics";
     PermissionActions["READ_SUPPORT_SYNC"] = "read:support-sync";
     PermissionActions["MANAGE_SUPPORT_SYNC"] = "manage:support-sync";
     // Module: Notification
@@ -213,6 +216,9 @@ export var PermissionActions;
     PermissionActions["READ_NEWSFEED_FEED"] = "read:newsfeed-feed";
     PermissionActions["ENGAGE_NEWSFEED_POST"] = "engage:newsfeed-post";
     PermissionActions["MODERATE_NEWSFEED_COMMENT"] = "moderate:newsfeed-comment";
+    // Newsfeed Analytics: what was published and how the members responded - totals
+    // only. Held by everybody who reads the posts as staff do (read:newsfeed-post).
+    PermissionActions["READ_NEWSFEED_ANALYTICS"] = "read:newsfeed-analytics";
     // Module: Alert Intake
     // The channels the PUBLIC reaches an organization on without the app - its SMS
     // short code, WhatsApp number and mailbox (clarion-alerts) - configuring them, and

package/dist/esm/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/esm/modules/support/index.js

@@ -6,6 +6,7 @@ export * from './interfaces/customer-feedback.dto';
 export * from './interfaces/support-configuration.dto';
 export * from './interfaces/support-sync.dto';
 export * from './interfaces/support-reports.dto';
+export * from './interfaces/support-analytics';
 // Utilities
 export * from './utils/support-display.util';
 //# sourceMappingURL=index.js.map

package/dist/esm/modules/support/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,iCAAiC,CAAC;AAChD,cAAc,oCAAoC,CAAC;AACnD,cAAc,wCAAwC,CAAC;AACvD,cAAc,+BAA+B,CAAC;AAC9C,cAAc,kCAAkC,CAAC;AAEjD,YAAY;AACZ,cAAc,8BAA8B,CAAC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,iCAAiC,CAAC;AAChD,cAAc,oCAAoC,CAAC;AACnD,cAAc,wCAAwC,CAAC;AACvD,cAAc,+BAA+B,CAAC;AAC9C,cAAc,kCAAkC,CAAC;AACjD,cAAc,gCAAgC,CAAC;AAE/C,YAAY;AACZ,cAAc,8BAA8B,CAAC"}

package/dist/esm/modules/support/interfaces/support-analytics.js

@@ -0,0 +1,29 @@
+/**
+ * Support analytics (the admin's Support Analytics): how the support desk did over a
+ * period - tickets raised and settled, how quickly they were answered and resolved,
+ * the SLA, what customers asked about, the agents, what customers thought of the
+ * help they got, the feedback they left, and whether the helpdesk mirror kept up.
+ *
+ * One read, computed by clarion-support from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, rates and durations only: never a
+ * customer's name, a subject or a message. The only people named are AGENTS, as on
+ * the desk's own team report.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract (the support REPORTS use
+ * minutes; this is a separate contract). They are calendar time - an SLA measured in
+ * business hours can be met while the calendar duration looks long.
+ *
+ * How it is counted:
+ *  - A ticket is RAISED when created. It is RESOLVED, CLOSED, REOPENED or CANCELLED
+ *    when its status history says it moved there - a reopen clears the ticket's own
+ *    resolvedAt, so the history is the only record of the earlier resolution.
+ *  - Time to resolve runs from raising to the FIRST time the ticket was resolved or
+ *    closed, for tickets first settled in the period: it measures the original
+ *    request and does not move when a ticket is reopened.
+ *  - SLA compliance counts SETTLED clocks only (met or breached); a running clock is
+ *    neither. Breach alerts are the monitor's breach events in the period - a ticket
+ *    whose deadline later moved (waiting on the customer, a reopen) can be breached
+ *    once and still end up met.
+ */
+export {};
+//# sourceMappingURL=support-analytics.js.map

package/dist/esm/modules/support/interfaces/support-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-analytics.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;GA0BG"}

package/dist/types/index.d.ts

@@ -24,5 +24,6 @@ export * from './modules/partner/index';
 export * from './modules/support/index';
 export * from './modules/safety/index';
 export * from './modules/billing/index';
+export * from './modules/newsfeed/index';
 export * from './modules/common/interfaces/server-message';
 export * from './modules/common/interfaces/pagination';

package/dist/types/modules/newsfeed/index.d.ts

@@ -0,0 +1 @@
+export * from './interfaces/newsfeed-analytics';

package/dist/types/modules/newsfeed/interfaces/newsfeed-analytics.d.ts

@@ -0,0 +1,324 @@
+/**
+ * Newsfeed analytics (the admin's Newsfeed Analytics): what an organization published
+ * to its members, and how the members responded - likes, comments, shares - when, how
+ * quickly, and to what kind of post.
+ *
+ * One read, computed by clarion-newsfeed from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, durations and the organization's own
+ * posts only: never a member's name, never who liked, commented or shared.
+ *
+ * Posts are counted by when they were FIRST published (a post archived and published
+ * again counts once). Responses are counted by when they were made, whenever the post
+ * was published. A like that was taken back is gone (an unlike deletes it), so likes
+ * are the likes still standing - the ones taken back are counted separately, from the
+ * events the service emitted. Comments are every comment written, including any since
+ * hidden by a moderator or removed.
+ */
+/** How the period is cut into points for the charts. Chosen by the service from the length of the period. */
+export type NewsfeedAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+export interface NewsfeedAnalyticsRange {
+    /** Inclusive, ISO 8601. The first post's creation when the period asked for was "forever". */
+    from: string;
+    /** Exclusive, ISO 8601. */
+    to: string;
+    bucket: NewsfeedAnalyticsBucket;
+    /** IANA time zone the buckets, the times of day and the hour-of-week grid are cut in. */
+    timeZone: string;
+}
+/** A count by a key (a status, a kind, a band), largest first unless the section says otherwise. */
+export interface NewsfeedAnalyticsCount<K extends string = string> {
+    key: K;
+    count: number;
+}
+/** Median and 90th percentile of one duration, in seconds; null when nothing was measured. */
+export interface NewsfeedAnalyticsDuration {
+    median: number | null;
+    p90: number | null;
+    /** How many were measured. */
+    count: number;
+}
+/** What was published in the period, and the feed as it stands now. */
+export interface NewsfeedAnalyticsPosts {
+    /** First published in the period. */
+    published: number;
+    /** Of those, written as a draft and published later (more than a minute after it was written). */
+    draftedFirst: number;
+    /** Of those, published the moment they were written. */
+    publishedStraightAway: number;
+    /** From written to published, for those drafted first. */
+    draftToPublish: NewsfeedAnalyticsDuration;
+    /** Written in the period, published or not. */
+    written: number;
+    /** Of those published in the period: with at least one image, with a video, with no media at all. */
+    withImages: number;
+    withVideo: number;
+    textOnly: number;
+    /** Images and videos attached to the posts published in the period. */
+    mediaItems: number;
+    /** Staff who published in the period. */
+    authors: number;
+    /** Of those published in the period: archived since, and deleted since. */
+    archivedSince: number;
+    deletedSince: number;
+    /** NOW, whatever the period: the posts members can see, drafts waiting, archived and deleted posts. */
+    liveNow: number;
+    draftsNow: number;
+    archivedNow: number;
+    deletedNow: number;
+    /** When the oldest draft still waiting was written; null when there is none. */
+    oldestDraftAt: string | null;
+    /** The last time anything was published - whatever the period. */
+    lastPublishedAt: string | null;
+    /** Every post now by where it stands: PUBLISHED, DRAFT, ARCHIVED, DELETED - zeros included. */
+    byStatus: NewsfeedAnalyticsCount[];
+    /** The posts published in the period by kind: TEXT, IMAGE (one), GALLERY (several), VIDEO - zeros included. */
+    byKind: NewsfeedAnalyticsCount[];
+}
+/** How the members responded in the period. */
+export interface NewsfeedAnalyticsEngagement {
+    /** Likes, comments and shares made in the period. */
+    total: number;
+    /** Likes made in the period and still standing. */
+    likes: number;
+    /** Likes taken back in the period - they are not in `likes`. */
+    unliked: number;
+    /** Comments written in the period, replies included. */
+    comments: number;
+    shares: number;
+    /** Members who responded at all - and who liked, commented, shared (a member can be all three). */
+    members: number;
+    likers: number;
+    commenters: number;
+    sharers: number;
+    /** Members whose first response to this feed, ever, was in the period. */
+    newMembers: number;
+    /** Members who responded to more than one post in the period. */
+    repeatMembers: number;
+    /** Posts that drew any response in the period, whenever they were published. */
+    postsResponded: number;
+    /** Of the posts published in the period: those that have drawn a response, by the end of the period. */
+    publishedResponded: number;
+    /** Responses drawn by the posts published in the period, by the end of the period. */
+    publishedResponses: number;
+    /** publishedResponses / posts published in the period; null when nothing was published. */
+    perPublishedPost: number | null;
+    /** From a post published in the period going out to its first like, comment or share. */
+    firstResponse: NewsfeedAnalyticsDuration;
+    /** Of the responses to the posts published in the period, the share made in each post's first 24 hours, as a percentage. */
+    firstDayShare: number | null;
+    /** The period's responses by how old the post was: H1 (first hour), H6, D1, D3, W1, M1, OLDER - in that order. */
+    byPostAge: NewsfeedAnalyticsCount[];
+    /** The posts published in the period by the responses they drew: NONE, 1-2, 3-5, 6-10, 11-25, 26+ - in that order. */
+    postsByResponses: NewsfeedAnalyticsCount[];
+    /** The members who responded, by how many times: 1, 2-3, 4-10, 11+ - in that order. */
+    membersByResponses: NewsfeedAnalyticsCount[];
+    /** The members who responded, by what they did: LIKED, COMMENTED or SHARED only, or SEVERAL. */
+    membersByKind: NewsfeedAnalyticsCount[];
+}
+/** The conversation under the posts. */
+export interface NewsfeedAnalyticsComments {
+    /** Written in the period. */
+    written: number;
+    /** Of those, replies to another comment. */
+    replies: number;
+    commenters: number;
+    /** Posts commented on in the period. */
+    postsDiscussed: number;
+    /** Of those written in the period, where they stand now: VISIBLE, HIDDEN by a moderator, REMOVED. */
+    visible: number;
+    hidden: number;
+    removed: number;
+    /** Every comment a moderator is holding back now, whenever it was written. */
+    hiddenNow: number;
+}
+/** Posts members passed on. */
+export interface NewsfeedAnalyticsShares {
+    shares: number;
+    sharers: number;
+    /** Posts shared in the period. */
+    postsShared: number;
+    /** Where the app says it went: WHATSAPP, SMS, EMAIL, SYSTEM_SHARE (the phone's share sheet), COPIED_LINK, OTHER. */
+    byTarget: NewsfeedAnalyticsCount[];
+    /**
+     * The app the phone's share sheet handed it to, when the phone said - an Android
+     * package such as `com.whatsapp` - or NOT_RECORDED. The ten most used.
+     */
+    byApp: NewsfeedAnalyticsCount[];
+}
+/** One group of the posts published in the period, and what they drew by the end of it. */
+export interface NewsfeedAnalyticsContentRow {
+    key: string;
+    posts: number;
+    /** Posts that drew at least one response. */
+    responded: number;
+    likes: number;
+    comments: number;
+    shares: number;
+}
+/** What draws a response: the posts published in the period, grouped four ways. */
+export interface NewsfeedAnalyticsContent {
+    /** TEXT, IMAGE, GALLERY, VIDEO - zeros included. */
+    byKind: NewsfeedAnalyticsContentRow[];
+    /** SHORT (under 280 characters), MEDIUM (280 to 999), LONG (1,000 and more) - zeros included. */
+    byLength: NewsfeedAnalyticsContentRow[];
+    /** When it went out, in `range.timeZone`: NIGHT (00-06), MORNING (06-12), AFTERNOON (12-18), EVENING (18-24) - zeros included. */
+    byDaypart: NewsfeedAnalyticsContentRow[];
+    /** TITLED or UNTITLED - zeros included. */
+    byTitle: NewsfeedAnalyticsContentRow[];
+}
+/** One kind of event the service handed on, and how that went. */
+export interface NewsfeedAnalyticsDeliveryType {
+    /** The event, e.g. newsfeed.post.published. */
+    type: string;
+    events: number;
+    delivered: number;
+    /** Failed and being retried, or given up on. */
+    failed: number;
+    /** Not handed on yet. */
+    waiting: number;
+    medianLagSeconds: number | null;
+}
+/**
+ * Behind the scenes: the events clarion-newsfeed handed to the platform about these
+ * posts in the period. A published post's event is what clarion-notification turns into
+ * the push members receive, so `announcements` is whether members were told.
+ */
+export interface NewsfeedAnalyticsDelivery {
+    events: number;
+    delivered: number;
+    /** Not handed on yet (pending or being sent). */
+    waiting: number;
+    /** Failed, and to be tried again. */
+    retrying: number;
+    /** Failed every attempt - nobody was told. */
+    gaveUp: number;
+    /** Delivered, but not at the first attempt. */
+    retried: number;
+    /** From the event being written to it being handed on - delivered ones. */
+    lag: NewsfeedAnalyticsDuration;
+    /** Published-post events: the push announcements. */
+    announcements: number;
+    announcementsDelivered: number;
+    byType: NewsfeedAnalyticsDeliveryType[];
+}
+/** One post: what it is, and how members responded - in the period, and in all by the end of it. */
+export interface NewsfeedAnalyticsPostRow {
+    id: number;
+    organizationId: number;
+    countryCode: string;
+    /** The title, or the opening of the text when it has none. */
+    title: string;
+    hasTitle: boolean;
+    /** PUBLISHED, DRAFT or ARCHIVED. */
+    status: string;
+    deleted: boolean;
+    /** TEXT, IMAGE, GALLERY or VIDEO. */
+    kind: string;
+    images: number;
+    videos: number;
+    publishedAt: string | null;
+    /** In the period. */
+    responses: number;
+    likes: number;
+    comments: number;
+    shares: number;
+    members: number;
+    /** In all, by the end of the period. */
+    totalLikes: number;
+    totalComments: number;
+    totalShares: number;
+    /** From publishing to its first response; null when it has none. */
+    firstResponseSeconds: number | null;
+}
+/** One country's posts. */
+export interface NewsfeedAnalyticsCountryRow {
+    countryCode: string;
+    published: number;
+    liveNow: number;
+    likes: number;
+    comments: number;
+    shares: number;
+    members: number;
+}
+/** A Super-Admin's view of every organization: one row each, busiest first. */
+export interface NewsfeedAnalyticsOrganizationRow {
+    organizationId: number;
+    published: number;
+    liveNow: number;
+    draftsNow: number;
+    likes: number;
+    comments: number;
+    shares: number;
+    members: number;
+    postsResponded: number;
+    /** Responses per post published in the period, by the end of it. */
+    perPublishedPost: number | null;
+    lastPublishedAt: string | null;
+}
+/** One point on the charts: a bucket of the period. */
+export interface NewsfeedAnalyticsPoint {
+    /** Local wall-clock start of the bucket, in `range.timeZone` (no offset). */
+    bucket: string;
+    published: number;
+    likes: number;
+    comments: number;
+    shares: number;
+    /** Likes taken back. */
+    unliked: number;
+    /** Members who responded in the bucket. */
+    members: number;
+}
+/** One hour of the week: the responses made in it, and the posts published in it. Weekday 1 is Monday. */
+export interface NewsfeedAnalyticsHeatCell {
+    weekday: number;
+    hour: number;
+    responses: number;
+    published: number;
+}
+/** The previous period of the same length, for the change on each headline figure. */
+export interface NewsfeedAnalyticsPrevious {
+    from: string;
+    to: string;
+    published: number;
+    likes: number;
+    unliked: number;
+    comments: number;
+    shares: number;
+    members: number;
+    newMembers: number;
+    postsResponded: number;
+    medianSecondsToFirstResponse: number | null;
+}
+export interface NewsfeedAnalytics {
+    /** Whose figures: one organization, or null for every organization. */
+    organizationId: number | null;
+    /** The one country the figures are narrowed to, or null for every country. */
+    countryCode: string | null;
+    range: NewsfeedAnalyticsRange;
+    generatedAt: string;
+    previous: NewsfeedAnalyticsPrevious | null;
+    /** The countries posts were written for, in scope and whatever country is chosen - for narrowing to one. */
+    countryOptions: NewsfeedAnalyticsCount[];
+    posts: NewsfeedAnalyticsPosts;
+    engagement: NewsfeedAnalyticsEngagement;
+    comments: NewsfeedAnalyticsComments;
+    shares: NewsfeedAnalyticsShares;
+    content: NewsfeedAnalyticsContent;
+    delivery: NewsfeedAnalyticsDelivery;
+    timeline: NewsfeedAnalyticsPoint[];
+    /** All 168 hours of the week, Monday first, zeros included. */
+    heatmap: NewsfeedAnalyticsHeatCell[];
+    /** Posts published in the period or responded to in it, most responses in the period first - at most 50. */
+    topPosts: NewsfeedAnalyticsPostRow[];
+    byCountry: NewsfeedAnalyticsCountryRow[];
+    /** A Super-Admin looking at every organization only. */
+    byOrganization?: NewsfeedAnalyticsOrganizationRow[];
+}
+/** What a dashboard asks: the period, one country - and, for a Super-Admin, whose figures. */
+export interface NewsfeedAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    countryCode?: string;
+}

package/dist/types/modules/permission/enums/permission-actions.enum.d.ts

@@ -82,6 +82,7 @@ export declare enum PermissionActions {
     MANAGE_SUPPORT_SLA = "manage:support-sla",
     MANAGE_SUPPORT_CONFIGURATION = "manage:support-configuration",
     READ_SUPPORT_REPORT = "read:support-report",
+    READ_SUPPORT_ANALYTICS = "read:support-analytics",
     READ_SUPPORT_SYNC = "read:support-sync",
     MANAGE_SUPPORT_SYNC = "manage:support-sync",
     READ_NOTIFICATION_BRANDING = "read:notification-branding",
@@ -167,6 +168,7 @@ export declare enum PermissionActions {
     READ_NEWSFEED_FEED = "read:newsfeed-feed",
     ENGAGE_NEWSFEED_POST = "engage:newsfeed-post",
     MODERATE_NEWSFEED_COMMENT = "moderate:newsfeed-comment",
+    READ_NEWSFEED_ANALYTICS = "read:newsfeed-analytics",
     CREATE_ALERT_INTAKE_CONNECTION = "create:alert-intake-connection",
     READ_ALERT_INTAKE_CONNECTION = "read:alert-intake-connection",
     UPDATE_ALERT_INTAKE_CONNECTION = "update:alert-intake-connection",

package/dist/types/modules/support/index.d.ts

@@ -4,4 +4,5 @@ export * from './interfaces/customer-feedback.dto';
 export * from './interfaces/support-configuration.dto';
 export * from './interfaces/support-sync.dto';
 export * from './interfaces/support-reports.dto';
+export * from './interfaces/support-analytics';
 export * from './utils/support-display.util';

package/dist/types/modules/support/interfaces/support-analytics.d.ts

@@ -0,0 +1,390 @@
+/**
+ * Support analytics (the admin's Support Analytics): how the support desk did over a
+ * period - tickets raised and settled, how quickly they were answered and resolved,
+ * the SLA, what customers asked about, the agents, what customers thought of the
+ * help they got, the feedback they left, and whether the helpdesk mirror kept up.
+ *
+ * One read, computed by clarion-support from one consistent snapshot, so every number
+ * on a dashboard agrees with every other. Counts, rates and durations only: never a
+ * customer's name, a subject or a message. The only people named are AGENTS, as on
+ * the desk's own team report.
+ *
+ * DURATIONS ARE IN SECONDS, like every analytics contract (the support REPORTS use
+ * minutes; this is a separate contract). They are calendar time - an SLA measured in
+ * business hours can be met while the calendar duration looks long.
+ *
+ * How it is counted:
+ *  - A ticket is RAISED when created. It is RESOLVED, CLOSED, REOPENED or CANCELLED
+ *    when its status history says it moved there - a reopen clears the ticket's own
+ *    resolvedAt, so the history is the only record of the earlier resolution.
+ *  - Time to resolve runs from raising to the FIRST time the ticket was resolved or
+ *    closed, for tickets first settled in the period: it measures the original
+ *    request and does not move when a ticket is reopened.
+ *  - SLA compliance counts SETTLED clocks only (met or breached); a running clock is
+ *    neither. Breach alerts are the monitor's breach events in the period - a ticket
+ *    whose deadline later moved (waiting on the customer, a reopen) can be breached
+ *    once and still end up met.
+ */
+/** How the period is cut into points for the charts. Chosen by the service from the length of the period. */
+export type SupportAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+export interface SupportAnalyticsRange {
+    /** Inclusive, ISO 8601. The first ticket or feedback when the period asked for was "forever". */
+    from: string;
+    /** Exclusive, ISO 8601. */
+    to: string;
+    bucket: SupportAnalyticsBucket;
+    /** IANA time zone the buckets and the hour-of-week grid are cut in. */
+    timeZone: string;
+}
+/** A count by a key (a status, a channel, a reason), largest first unless the section says otherwise. */
+export interface SupportAnalyticsCount<K extends string = string> {
+    key: K;
+    count: number;
+}
+/** Median and 90th percentile of one duration, in seconds; null when nothing was measured. */
+export interface SupportAnalyticsDuration {
+    median: number | null;
+    p90: number | null;
+    /** How many were measured. */
+    count: number;
+}
+/** A configured thing tickets are grouped by - a category, a queue, a team - and how its tickets went. */
+export interface SupportAnalyticsGroupRow {
+    /** The category, queue or team id; null for tickets with none. */
+    id: string | null;
+    name: string | null;
+    /** Raised in the period. */
+    raised: number;
+    /** First settled (resolved or closed) in the period. */
+    resolved: number;
+    /** Open now, whenever raised. */
+    openNow: number;
+    medianSecondsToFirstResponse: number | null;
+    medianSecondsToResolve: number | null;
+    /** Raised in the period with a breached clock. */
+    breached: number;
+}
+/** Tickets: what came in, what was settled, and what is open now. */
+export interface SupportAnalyticsTickets {
+    raised: number;
+    /** Different customers who raised them. */
+    customers: number;
+    /** Raised by promoting a piece of customer feedback. */
+    fromFeedback: number;
+    /** Tickets resolved in the period (a status move to RESOLVED). */
+    resolved: number;
+    closed: number;
+    reopened: number;
+    cancelled: number;
+    /** Reopened / (resolved or closed) in the period, as a percentage. */
+    reopenRate: number | null;
+    /** Open at the start and at the end of the period (from the status history). */
+    backlogStart: number;
+    backlogEnd: number;
+    /** NOW, whatever the period. */
+    openNow: number;
+    unassignedNow: number;
+    waitingOnCustomerNow: number;
+    waitingOnInternalTeamNow: number;
+    /** Open, and nobody has answered yet. */
+    awaitingFirstResponseNow: number;
+    /** When the oldest open ticket was raised; null when nothing is open. */
+    oldestOpenAt: string | null;
+    /** Tickets raised in the period, by where they stand now - every status, in lifecycle order. */
+    byStatus: SupportAnalyticsCount[];
+    /** CRITICAL, URGENT, HIGH, NORMAL, LOW - in that order, zeros included. */
+    byPriority: SupportAnalyticsCount[];
+    byChannel: SupportAnalyticsCount[];
+    bySource: SupportAnalyticsCount[];
+    byCountry: SupportAnalyticsCount[];
+    /** The app it was raised from; NONE when not recorded. */
+    byApp: SupportAnalyticsCount[];
+    /** What the ticket is about (an incident, a payment...), each linked kind counted once per ticket. */
+    byRelatedType: SupportAnalyticsCount[];
+    /** The ten most used tags. */
+    byTag: SupportAnalyticsCount[];
+    byCategory: SupportAnalyticsGroupRow[];
+    byQueue: SupportAnalyticsGroupRow[];
+    byTeam: SupportAnalyticsGroupRow[];
+}
+/** How long each step took. */
+export interface SupportAnalyticsTimings {
+    /** Raised to the first assignment to an agent - tickets raised in the period. */
+    toAssign: SupportAnalyticsDuration;
+    /** Raised to the first reply - tickets raised in the period. */
+    toFirstResponse: SupportAnalyticsDuration;
+    /** Raised to first resolved or closed - tickets first settled in the period. */
+    toResolve: SupportAnalyticsDuration;
+    /** Time spent waiting on the customer (the SLA clock paused) - tickets first settled in the period that waited. */
+    waitingOnCustomer: SupportAnalyticsDuration;
+}
+/** One SLA clock over the tickets raised in the period. */
+export interface SupportAnalyticsSlaClock {
+    met: number;
+    breached: number;
+    /** On track, at risk or paused - not settled yet. */
+    running: number;
+    /** No policy applied. */
+    notApplicable: number;
+    /** met / (met + breached), as a percentage. */
+    rate: number | null;
+}
+/** The SLA by priority - tickets raised in the period. */
+export interface SupportAnalyticsSlaPriorityRow {
+    priority: string;
+    raised: number;
+    firstResponseMet: number;
+    firstResponseBreached: number;
+    resolutionMet: number;
+    resolutionBreached: number;
+    medianSecondsToFirstResponse: number | null;
+    medianSecondsToResolve: number | null;
+    /** The policy's targets, as applied to these tickets (average), in minutes as policies are written. */
+    firstResponseTargetMinutes: number | null;
+    resolutionTargetMinutes: number | null;
+}
+export interface SupportAnalyticsSla {
+    firstResponse: SupportAnalyticsSlaClock;
+    resolution: SupportAnalyticsSlaClock;
+    /** Breach alerts raised by the monitor in the period - first response and resolution. */
+    breachAlerts: number;
+    firstResponseBreachAlerts: number;
+    resolutionBreachAlerts: number;
+    /** Warnings raised in the period (a deadline close). */
+    warnings: number;
+    /** NOW: open tickets with a clock at risk, or already breached. */
+    atRiskNow: number;
+    breachedOpenNow: number;
+    byPriority: SupportAnalyticsSlaPriorityRow[];
+}
+/** The messages on tickets in the period. */
+export interface SupportAnalyticsConversation {
+    customerMessages: number;
+    agentReplies: number;
+    /** Of the agent replies, those written in the helpdesk (Zammad, Freshdesk) and synced in. */
+    repliesFromHelpdesk: number;
+    internalNotes: number;
+    /** System and status messages. */
+    systemMessages: number;
+    /** Agents who replied from Clarion (helpdesk agents have no Clarion account to count). */
+    agentsReplying: number;
+    /** Agent replies on the tickets first settled in the period, per ticket. */
+    repliesPerResolvedTicket: number | null;
+    /** Customer messages on those tickets, per ticket - the back-and-forth it took. */
+    customerMessagesPerResolvedTicket: number | null;
+}
+/** One agent's work. Agents are named, as on the desk's team report. */
+export interface SupportAnalyticsAgentRow {
+    agentUserId: number;
+    name: string | null;
+    /** Open and assigned to them now. */
+    openNow: number;
+    /** Tickets raised in the period that are assigned to them. */
+    raised: number;
+    /** Tickets assigned to them first settled in the period. */
+    resolved: number;
+    /** Replies they wrote in the period. */
+    replies: number;
+    medianSecondsToFirstResponse: number | null;
+    medianSecondsToResolve: number | null;
+    /** Their tickets raised in the period with a breached clock. */
+    breached: number;
+    /** Ratings left in the period on their tickets. */
+    ratings: number;
+    ratingAverage: number | null;
+}
+export interface SupportAnalyticsAgents {
+    /** Agents assigned anything open, or who settled, were given or replied to anything in the period. */
+    rows: SupportAnalyticsAgentRow[];
+    /** Assignments made in the period, and of those reassignments from one agent to another. */
+    assignments: number;
+    reassignments: number;
+}
+/** An open ticket, oldest first - for a supervisor to act on. No subject, no customer. */
+export interface SupportAnalyticsOpenTicketRow {
+    id: string;
+    ticketNumber: string;
+    organizationId: number;
+    status: string;
+    priority: string;
+    createdAt: string;
+    agentUserId: number | null;
+    agentName: string | null;
+    categoryName: string | null;
+    queueName: string | null;
+    firstResponseSlaState: string;
+    resolutionSlaState: string;
+    /** Nobody has replied yet. */
+    awaitingFirstResponse: boolean;
+}
+/** What customers thought of the help they got: the ratings left on resolved tickets. */
+export interface SupportAnalyticsSatisfaction {
+    ratings: number;
+    /** Out of 5. */
+    average: number | null;
+    /** Rated 4 or 5, as a percentage of ratings. */
+    csat: number | null;
+    /** 1 to 5, in that order. */
+    distribution: SupportAnalyticsCount[];
+    /** Ratings in the period / tickets first settled in the period, as a percentage. */
+    ratedShare: number | null;
+}
+/** Customer feedback - a separate domain from tickets. Support ratings are counted in `satisfaction`, not here. */
+export interface SupportAnalyticsFeedback {
+    received: number;
+    people: number;
+    /** Of those received in the period: reviewed, responded to, turned into a ticket, dismissed. */
+    reviewed: number;
+    responded: number;
+    converted: number;
+    dismissed: number;
+    /** Received to the desk's first response. */
+    toRespond: SupportAnalyticsDuration;
+    /** NOW: feedback nobody has dealt with (new or under review), whenever received. */
+    openNow: number;
+    byType: SupportAnalyticsCount[];
+    /** Every status, in workflow order, zeros included. */
+    byStatus: SupportAnalyticsCount[];
+    /** POSITIVE, NEUTRAL, NEGATIVE, UNKNOWN - in that order. */
+    bySentiment: SupportAnalyticsCount[];
+    byChannel: SupportAnalyticsCount[];
+    byPlatform: SupportAnalyticsCount[];
+    /** "app version" - the ten with most feedback. */
+    byAppVersion: SupportAnalyticsCount[];
+    /** Ratings of the SERVICE (not of support): how many, the average out of 5, and 1 to 5. */
+    serviceRatings: number;
+    serviceRatingAverage: number | null;
+    serviceRatingDistribution: SupportAnalyticsCount[];
+}
+/** One kind of helpdesk operation and how it went. */
+export interface SupportAnalyticsSyncOperationRow {
+    operation: string;
+    attempts: number;
+    succeeded: number;
+    failed: number;
+    deadLettered: number;
+    pending: number;
+}
+/**
+ * The helpdesk mirror (Zammad or Freshdesk). Per ORGANIZATION: the country picked does
+ * not narrow it, and a control centre sees its organization's.
+ */
+export interface SupportAnalyticsHelpdesk {
+    /** The helpdesks written to in the period. */
+    providers: SupportAnalyticsCount[];
+    /** Synchronizations queued in the period, by where they stand now. */
+    operations: number;
+    succeeded: number;
+    failed: number;
+    deadLettered: number;
+    pending: number;
+    /** Skipped or superseded by a later change - nothing to send. */
+    skipped: number;
+    /** succeeded / (succeeded + failed + dead-lettered). */
+    successRate: number | null;
+    /** Queued to sent, for those that succeeded. */
+    toSync: SupportAnalyticsDuration;
+    /** NOW: dead-lettered rows waiting for a person, and rows still to send - whenever queued. */
+    deadLetteredNow: number;
+    pendingNow: number;
+    /** NOW: tickets whose last mirror attempt failed. */
+    ticketsWithFailedSyncNow: number;
+    byOperation: SupportAnalyticsSyncOperationRow[];
+    failureReasons: SupportAnalyticsCount[];
+    /** Webhooks the helpdesk sent in the period, by what became of them. */
+    webhooks: number;
+    webhooksByStatus: SupportAnalyticsCount[];
+    medianWebhookMs: number | null;
+}
+/** One point on the charts: a bucket of the period. */
+export interface SupportAnalyticsPoint {
+    /** Local wall-clock start of the bucket, in `range.timeZone` (no offset). */
+    bucket: string;
+    raised: number;
+    resolved: number;
+    closed: number;
+    reopened: number;
+    cancelled: number;
+    /** Open at the END of the bucket. */
+    backlog: number;
+    breachAlerts: number;
+    /** Of the tickets raised in the bucket. */
+    medianSecondsToFirstResponse: number | null;
+    ratings: number;
+    ratingAverage: number | null;
+    feedback: number;
+}
+/** One hour of the week. Weekday 1 is Monday. */
+export interface SupportAnalyticsHeatCell {
+    weekday: number;
+    hour: number;
+    /** Tickets raised in it - when customers need help. */
+    raised: number;
+    /** Agent replies written in it - when the desk answers. */
+    replies: number;
+}
+/** The previous period of the same length, for the change on each headline figure. */
+export interface SupportAnalyticsPrevious {
+    from: string;
+    to: string;
+    raised: number;
+    resolved: number;
+    reopened: number;
+    breachAlerts: number;
+    medianSecondsToFirstResponse: number | null;
+    medianSecondsToResolve: number | null;
+    firstResponseRate: number | null;
+    resolutionRate: number | null;
+    ratings: number;
+    ratingAverage: number | null;
+    csat: number | null;
+    feedback: number;
+}
+/** A Super-Admin's view of every organization: one row each, busiest first. */
+export interface SupportAnalyticsOrganizationRow {
+    organizationId: number;
+    raised: number;
+    resolved: number;
+    openNow: number;
+    breachAlerts: number;
+    medianSecondsToFirstResponse: number | null;
+    firstResponseRate: number | null;
+    ratings: number;
+    ratingAverage: number | null;
+    feedback: number;
+}
+export interface SupportAnalytics {
+    /** Whose figures: one organization (and one control centre in it), or null for every organization. */
+    organizationId: number | null;
+    controlCentreId: number | null;
+    /** The one country the figures are narrowed to, or null for every country. */
+    countryCode: string | null;
+    range: SupportAnalyticsRange;
+    generatedAt: string;
+    previous: SupportAnalyticsPrevious | null;
+    /** Countries with tickets or feedback in scope, whatever country is chosen - for narrowing to one. */
+    countryOptions: SupportAnalyticsCount[];
+    tickets: SupportAnalyticsTickets;
+    timings: SupportAnalyticsTimings;
+    sla: SupportAnalyticsSla;
+    conversation: SupportAnalyticsConversation;
+    agents: SupportAnalyticsAgents;
+    /** The 25 oldest open tickets. */
+    oldestOpen: SupportAnalyticsOpenTicketRow[];
+    satisfaction: SupportAnalyticsSatisfaction;
+    feedback: SupportAnalyticsFeedback;
+    helpdesk: SupportAnalyticsHelpdesk;
+    timeline: SupportAnalyticsPoint[];
+    /** All 168 hours of the week, Monday first, zeros included. */
+    heatmap: SupportAnalyticsHeatCell[];
+    /** A Super-Admin looking at every organization only. */
+    byOrganization?: SupportAnalyticsOrganizationRow[];
+}
+/** What a dashboard asks: the period, one country - and, for a Super-Admin, whose figures. */
+export interface SupportAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    countryCode?: string;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "clarion-shared-types",
-  "version": "1.0.111",
+  "version": "1.0.113",
   "main": "dist/cjs/index.js",
   "module": "dist/esm/index.js",
   "types": "dist/types/index.d.ts",