clarion-shared-types 1.0.110 → 1.0.111

package/dist/cjs/modules/partner/index.js

@@ -24,6 +24,7 @@ __exportStar(require("./interfaces/partner-dispatch-progress.dto"), exports);
 __exportStar(require("./interfaces/partner-dispatch.dto"), exports);
 __exportStar(require("./interfaces/incident-partner-routing.dto"), exports);
 __exportStar(require("./interfaces/partner-membership.dto"), exports);
+__exportStar(require("./interfaces/partner-analytics"), exports);
 // Utilities
 __exportStar(require("./utils/partner-display.util"), exports);
 //# sourceMappingURL=index.js.map

package/dist/cjs/modules/partner/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/partner/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wDAAsC;AAEtC,oBAAoB;AACpB,oEAAkD;AAClD,uEAAqD;AACrD,yEAAuD;AACvD,6EAA2D;AAC3D,oEAAkD;AAClD,4EAA0D;AAC1D,sEAAoD;AAEpD,YAAY;AACZ,+DAA6C"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/partner/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wDAAsC;AAEtC,oBAAoB;AACpB,oEAAkD;AAClD,uEAAqD;AACrD,yEAAuD;AACvD,6EAA2D;AAC3D,oEAAkD;AAClD,4EAA0D;AAC1D,sEAAoD;AACpD,iEAA+C;AAE/C,YAAY;AACZ,+DAA6C"}

package/dist/cjs/modules/partner/interfaces/partner-analytics.js

@@ -0,0 +1,17 @@
+"use strict";
+/**
+ * Partner analytics (the admin's Partner Analytics): the partnerships an organization
+ * has with third-party responders, the emergencies routed to them and what became of
+ * each, how the partners' systems answered, and the subscribers registered with them.
+ *
+ * One read, computed by clarion-partner-services from one consistent snapshot, so every
+ * number on a dashboard agrees with every other. Counts, durations and the names an
+ * organization gave its own partnerships only: never a caller's name, a phone number,
+ * a member id, a payload or a partner's error text.
+ *
+ * Emergencies are counted by when they were ROUTED (the dispatch was raised) and shown
+ * as they stand now: a dispatch raised in the period and delivered after it counts as
+ * delivered. Partner calls and memberships are counted by when they happened.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=partner-analytics.js.map

package/dist/cjs/modules/partner/interfaces/partner-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"partner-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/partner/interfaces/partner-analytics.ts"],"names":[],"mappings":";AAAA;;;;;;;;;;;;;GAaG"}

package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -26,6 +26,12 @@ var PermissionActions;
     // allowed to read than a base URL and a coverage rule.
     PermissionActions["READ_PARTNER_MEMBERSHIP"] = "read:partner-membership";
     PermissionActions["MANAGE_PARTNER_MEMBERSHIP"] = "manage:partner-membership";
+    // Partner Analytics: the partnerships, the emergencies routed through them and
+    // what became of each, how the partners' systems answered, and the members
+    // registered with them - totals, rates and durations only, never a caller, a
+    // member id or a payload. Held by everybody who reads partnerships; scoped by
+    // clarion-partner-services to the caller's organization or control centre.
+    PermissionActions["READ_PARTNER_ANALYTICS"] = "read:partner-analytics";
     // Module: ControlCentre
     PermissionActions["CREATE_CONTROL_CENTRE"] = "create:control-centre";
     PermissionActions["READ_CONTROL_CENTRE"] = "read:control-centre";

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/esm/modules/partner/index.js

@@ -8,6 +8,7 @@ export * from './interfaces/partner-dispatch-progress.dto';
 export * from './interfaces/partner-dispatch.dto';
 export * from './interfaces/incident-partner-routing.dto';
 export * from './interfaces/partner-membership.dto';
+export * from './interfaces/partner-analytics';
 // Utilities
 export * from './utils/partner-display.util';
 //# sourceMappingURL=index.js.map

package/dist/esm/modules/partner/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/partner/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,mCAAmC,CAAC;AAClD,cAAc,sCAAsC,CAAC;AACrD,cAAc,wCAAwC,CAAC;AACvD,cAAc,4CAA4C,CAAC;AAC3D,cAAc,mCAAmC,CAAC;AAClD,cAAc,2CAA2C,CAAC;AAC1D,cAAc,qCAAqC,CAAC;AACpD,cAAc,gCAAgC,CAAC;AAE/C,YAAY;AACZ,cAAc,8BAA8B,CAAC"}

package/dist/esm/modules/partner/interfaces/partner-analytics.js

@@ -0,0 +1,16 @@
+/**
+ * Partner analytics (the admin's Partner Analytics): the partnerships an organization
+ * has with third-party responders, the emergencies routed to them and what became of
+ * each, how the partners' systems answered, and the subscribers registered with them.
+ *
+ * One read, computed by clarion-partner-services from one consistent snapshot, so every
+ * number on a dashboard agrees with every other. Counts, durations and the names an
+ * organization gave its own partnerships only: never a caller's name, a phone number,
+ * a member id, a payload or a partner's error text.
+ *
+ * Emergencies are counted by when they were ROUTED (the dispatch was raised) and shown
+ * as they stand now: a dispatch raised in the period and delivered after it counts as
+ * delivered. Partner calls and memberships are counted by when they happened.
+ */
+export {};
+//# sourceMappingURL=partner-analytics.js.map

package/dist/esm/modules/partner/interfaces/partner-analytics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"partner-analytics.js","sourceRoot":"","sources":["../../../../../src/modules/partner/interfaces/partner-analytics.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;GAaG"}

package/dist/esm/modules/permission/enums/permission-actions.enum.js

@@ -23,6 +23,12 @@ export var PermissionActions;
     // allowed to read than a base URL and a coverage rule.
     PermissionActions["READ_PARTNER_MEMBERSHIP"] = "read:partner-membership";
     PermissionActions["MANAGE_PARTNER_MEMBERSHIP"] = "manage:partner-membership";
+    // Partner Analytics: the partnerships, the emergencies routed through them and
+    // what became of each, how the partners' systems answered, and the members
+    // registered with them - totals, rates and durations only, never a caller, a
+    // member id or a payload. Held by everybody who reads partnerships; scoped by
+    // clarion-partner-services to the caller's organization or control centre.
+    PermissionActions["READ_PARTNER_ANALYTICS"] = "read:partner-analytics";
     // Module: ControlCentre
     PermissionActions["CREATE_CONTROL_CENTRE"] = "create:control-centre";
     PermissionActions["READ_CONTROL_CENTRE"] = "read:control-centre";

package/dist/esm/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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package/dist/types/modules/partner/index.d.ts

@@ -6,4 +6,5 @@ export * from './interfaces/partner-dispatch-progress.dto';
 export * from './interfaces/partner-dispatch.dto';
 export * from './interfaces/incident-partner-routing.dto';
 export * from './interfaces/partner-membership.dto';
+export * from './interfaces/partner-analytics';
 export * from './utils/partner-display.util';

package/dist/types/modules/partner/interfaces/partner-analytics.d.ts

@@ -0,0 +1,378 @@
+/**
+ * Partner analytics (the admin's Partner Analytics): the partnerships an organization
+ * has with third-party responders, the emergencies routed to them and what became of
+ * each, how the partners' systems answered, and the subscribers registered with them.
+ *
+ * One read, computed by clarion-partner-services from one consistent snapshot, so every
+ * number on a dashboard agrees with every other. Counts, durations and the names an
+ * organization gave its own partnerships only: never a caller's name, a phone number,
+ * a member id, a payload or a partner's error text.
+ *
+ * Emergencies are counted by when they were ROUTED (the dispatch was raised) and shown
+ * as they stand now: a dispatch raised in the period and delivered after it counts as
+ * delivered. Partner calls and memberships are counted by when they happened.
+ */
+/** How the period is cut into points for the charts. Chosen by the service from the length of the period. */
+export type PartnerAnalyticsBucket = 'hour' | 'day' | 'week' | 'month';
+export interface PartnerAnalyticsRange {
+    /** Inclusive, ISO 8601. The first partnership's creation when the period asked for was "forever". */
+    from: string;
+    /** Exclusive, ISO 8601. */
+    to: string;
+    bucket: PartnerAnalyticsBucket;
+    /** IANA time zone the buckets and the hour-of-week grid are cut in. */
+    timeZone: string;
+}
+/** A count by a key (a status, a reason, a capability), largest first unless the section says otherwise. */
+export interface PartnerAnalyticsCount<K extends string = string> {
+    key: K;
+    count: number;
+}
+/** A partnership the dashboard can be narrowed to - every one in scope, whatever is being shown. */
+export interface PartnerAnalyticsPartnershipOption {
+    id: number;
+    organizationId: number;
+    name: string;
+    providerCode: string;
+    environment: string;
+    enabled: boolean;
+}
+/**
+ * The partnerships as configured now, and how each has been used in the period.
+ *
+ * Figures (`raised` onwards) are the period's; everything before them is the
+ * partnership's configuration and health as they stand now.
+ */
+export interface PartnerAnalyticsPartnershipRow {
+    integrationId: number;
+    organizationId: number;
+    /** Null: every control centre in the organization may route through it. */
+    controlCentreId: number | null;
+    name: string;
+    providerCode: string;
+    environment: string;
+    enabled: boolean;
+    /** AUTO, MANUAL or DISABLED. */
+    routingMode: string;
+    /** The last health check's verdict: HEALTHY, DEGRADED, UNREACHABLE or UNKNOWN. */
+    status: string;
+    capabilities: string[];
+    membershipEnabled: boolean;
+    requireCoverForDispatch: boolean;
+    countryCode: string;
+    coverageRules: number;
+    enabledCoverageRules: number;
+    lastSuccessAt: string | null;
+    lastErrorAt: string | null;
+    lastHealthCheckAt: string | null;
+    createdAt: string;
+    /** Emergencies routed to it in the period. */
+    raised: number;
+    /** Of those, reached the partner (sent at least once). */
+    delivered: number;
+    failed: number;
+    acknowledged: number;
+    /** delivered / (delivered + failed), as a percentage; null when nothing was attempted. */
+    deliveryRate: number | null;
+    medianSecondsToAcknowledge: number | null;
+    /** Calls made to the partner's system in the period, and those that failed. */
+    calls: number;
+    failedCalls: number;
+    /** Memberships registered and live now, and those waiting for a person to act. */
+    activeMembers: number;
+    membersNeedingAttention: number;
+}
+/** The partnerships in scope, as configured now. */
+export interface PartnerAnalyticsPartnerships {
+    total: number;
+    enabled: number;
+    disabled: number;
+    /** Routing modes of the ENABLED partnerships. */
+    autoRouting: number;
+    manualRouting: number;
+    routingOff: number;
+    production: number;
+    sandbox: number;
+    /** Health of the ENABLED partnerships. */
+    healthy: number;
+    degraded: number;
+    unreachable: number;
+    unknown: number;
+    membershipEnabled: number;
+    /** Withhold an emergency from the partner when the caller is not covered. */
+    coverGate: number;
+    coverageRules: number;
+    enabledCoverageRules: number;
+    byProvider: PartnerAnalyticsCount[];
+    /** Services bought, a partnership counted once under each of its capabilities. */
+    byCapability: PartnerAnalyticsCount[];
+    /** What the enabled coverage rules match on: ALL, INCIDENT_TYPE, INCIDENT_CATEGORY, EMERGENCY_TYPE. */
+    rulesByMatchType: PartnerAnalyticsCount[];
+    rows: PartnerAnalyticsPartnershipRow[];
+}
+/** Median and 90th percentile of one duration, in seconds; null when nothing was measured. */
+export interface PartnerAnalyticsDuration {
+    median: number | null;
+    p90: number | null;
+    /** How many were measured. */
+    count: number;
+}
+/** A row per routing mode: AUTO goes straight out; MANUAL waits for an operator to confirm it. */
+export interface PartnerAnalyticsModeRow {
+    mode: string;
+    raised: number;
+    delivered: number;
+    failed: number;
+    /** Rejected by an operator, or left to expire, or cancelled before it went. */
+    declined: number;
+}
+/** A row per partner: what it was sent and how it answered. */
+export interface PartnerAnalyticsProviderRow {
+    provider: string;
+    raised: number;
+    delivered: number;
+    failed: number;
+    acknowledged: number;
+    medianSecondsToAcknowledge: number | null;
+}
+/** Emergencies routed to partners in the period, as they stand now. */
+export interface PartnerAnalyticsDispatches {
+    /** Dispatches raised in the period - one per incident per partnership. */
+    raised: number;
+    /** Distinct incidents among them. */
+    incidents: number;
+    /** Reached the partner at least once (whatever became of them afterwards). */
+    delivered: number;
+    /** The partner assigned a responder - a crew or a vehicle is on it. */
+    acknowledged: number;
+    /** The partner closed it as done (a partner that never reports back never closes one). */
+    completed: number;
+    /** Could not be delivered: refused, or out of attempts. */
+    failed: number;
+    /** An operator declined to send it. */
+    rejected: number;
+    /** Nobody decided before the approval window closed. */
+    expired: number;
+    /** Stopped before it was sent. */
+    cancelled: number;
+    /** Stood down after it reached the partner. */
+    withdrawn: number;
+    /** Still waiting for an operator to confirm it, now. */
+    awaitingDecision: number;
+    /** Queued or being sent, now. */
+    inFlight: number;
+    /** delivered / (delivered + failed) - of the dispatches that were tried, the share that got through. */
+    deliveryRate: number | null;
+    /** acknowledged / delivered. */
+    acknowledgementRate: number | null;
+    /** completed / delivered. */
+    completionRate: number | null;
+    /** Delivered on the first attempt / delivered. */
+    firstAttemptRate: number | null;
+    /** Needed more than one attempt. */
+    retried: number;
+    /** Average attempts of the dispatches that were tried at all. */
+    averageAttempts: number | null;
+    timings: {
+        /** From routing to reaching the partner - for MANUAL, the operator's decision included. */
+        toSend: PartnerAnalyticsDuration;
+        /** From reaching the partner to the partner assigning a responder. */
+        toAcknowledge: PartnerAnalyticsDuration;
+        /** From reaching the partner to the partner closing it - completed ones only. */
+        toClose: PartnerAnalyticsDuration;
+        /** MANUAL only: from routing to an operator confirming or rejecting it. */
+        toDecide: PartnerAnalyticsDuration;
+    };
+    approvals: {
+        /** Dispatches routed in MANUAL mode. */
+        needed: number;
+        approved: number;
+        rejected: number;
+        expired: number;
+        /** Still waiting, now. */
+        waiting: number;
+        /** approved / (approved + rejected + expired). */
+        approvalRate: number | null;
+    };
+    /** Every status, in lifecycle order, zeros included. */
+    byStatus: PartnerAnalyticsCount[];
+    byMode: PartnerAnalyticsModeRow[];
+    byProvider: PartnerAnalyticsProviderRow[];
+    byCapability: PartnerAnalyticsCount[];
+    byCountry: PartnerAnalyticsCount[];
+    /** From the incident as it was routed. */
+    byEmergencyType: PartnerAnalyticsCount[];
+    byChannel: PartnerAnalyticsCount[];
+    byPriority: PartnerAnalyticsCount[];
+    /** Why the failed ones failed. */
+    failureReasons: PartnerAnalyticsCount[];
+    /**
+     * Whether the partner was told who the emergency was about: IDENTIFIED,
+     * COVERED_NOT_REGISTERED, NOT_COVERED, IDENTIFIER_REJECTED - or NOT_RECORDED for a
+     * dispatch made before this was kept.
+     */
+    memberIdentification: PartnerAnalyticsCount[];
+    /** The partner's own view, now: ACTIVE, CLOSED, UNKNOWN - or NONE when never heard. */
+    engagement: PartnerAnalyticsCount[];
+}
+/** Calls made to the partners' systems on the emergencies' behalf - sending, signing in, checking progress, standing down. */
+export interface PartnerAnalyticsCalls {
+    calls: number;
+    succeeded: number;
+    failed: number;
+    successRate: number | null;
+    medianMs: number | null;
+    p95Ms: number | null;
+    /** SEND (DISPATCH), AUTHENTICATE, FETCH_STATUS, WITHDRAW, AMEND, LOOKUP... */
+    byOperation: {
+        operation: string;
+        calls: number;
+        failed: number;
+        medianMs: number | null;
+        p95Ms: number | null;
+    }[];
+    /** 2xx, 3xx, 4xx, 5xx - or NO_RESPONSE when the partner never answered. */
+    byResponse: PartnerAnalyticsCount[];
+    failureReasons: PartnerAnalyticsCount[];
+}
+/** Subscribers registered with partners ahead of any emergency. */
+export interface PartnerAnalyticsMemberships {
+    /** Every membership in scope, now. */
+    total: number;
+    /** Registered, and the partner's cover has started and not ended. */
+    covered: number;
+    /** Registered, but the partner's cover has not started yet (a waiting period). */
+    waitingPeriod: number;
+    /** INCOMPLETE_PROFILE, NEEDS_REVIEW or FAILED: a person has to act. */
+    needsAttention: number;
+    /** Created in the period. */
+    created: number;
+    /** Given a member id by the partner in the period. */
+    provisioned: number;
+    /** From the membership being created to the partner issuing a member id - those provisioned in the period. */
+    medianHoursToProvision: number | null;
+    /** Every status, in lifecycle order, zeros included. */
+    byStatus: PartnerAnalyticsCount[];
+    /** The partner's standing for registered members: PENDING_ACTIVATION, ACTIVE, SUSPENDED, LAPSED, UNKNOWN. */
+    byMemberState: PartnerAnalyticsCount[];
+    /** INDIVIDUAL_SUBSCRIBER or CORPORATE_MEMBER. */
+    bySubjectType: PartnerAnalyticsCount[];
+    /** Why registrations failed or were stopped, now. */
+    failureReasons: PartnerAnalyticsCount[];
+    /** What stops incomplete profiles being sent: a field, and whether it is MISSING or MALFORMED. */
+    missingDetails: {
+        field: string;
+        problem: string;
+        count: number;
+    }[];
+    dependents: number;
+    /** Dependents the partner has accepted. */
+    dependentsAccepted: number;
+    /** No longer covered here, but the partner keeps them to the end of the term. */
+    pendingRemoval: number;
+    /** People who declined to give a detail a partner asks for - in the period, and ever. */
+    declined: number;
+    declinedTotal: number;
+    /** Partnerships whose partner has no memberships feature, and those it is currently rate limiting. */
+    unsupportedPartnerships: number;
+    throttledPartnerships: number;
+}
+/** One kind of incident routed to partners. Names are the organization's own taxonomy. */
+export interface PartnerAnalyticsIncidentTypeRow {
+    incidentTypeId: number | null;
+    name: string | null;
+    category: string | null;
+    raised: number;
+    delivered: number;
+    failed: number;
+    acknowledged: number;
+    medianSecondsToAcknowledge: number | null;
+}
+/** One point on the charts: a bucket of the period. */
+export interface PartnerAnalyticsPoint {
+    /** Local wall-clock start of the bucket, in `range.timeZone` (no offset). */
+    bucket: string;
+    /** Dispatches raised in the bucket, and what became of them. */
+    raised: number;
+    delivered: number;
+    failed: number;
+    /** Rejected, expired or cancelled. */
+    declined: number;
+    /** Still waiting or being sent, now. */
+    pending: number;
+    acknowledged: number;
+    /** Of the dispatches that reached the partner in the bucket. */
+    medianSecondsToAcknowledge: number | null;
+    calls: number;
+    failedCalls: number;
+    medianCallMs: number | null;
+    membershipsCreated: number;
+    membershipsProvisioned: number;
+}
+/** One hour of the week: emergencies routed in it. Weekday 1 is Monday. */
+export interface PartnerAnalyticsHeatCell {
+    weekday: number;
+    hour: number;
+    raised: number;
+}
+/** The previous period of the same length, for the change on each headline figure. */
+export interface PartnerAnalyticsPrevious {
+    from: string;
+    to: string;
+    raised: number;
+    delivered: number;
+    failed: number;
+    acknowledged: number;
+    completed: number;
+    declined: number;
+    medianSecondsToSend: number | null;
+    medianSecondsToAcknowledge: number | null;
+    calls: number;
+    failedCalls: number;
+    membershipsCreated: number;
+    membershipsProvisioned: number;
+}
+/** A Super-Admin's view of every organization: one row each, busiest first. */
+export interface PartnerAnalyticsOrganizationRow {
+    organizationId: number;
+    partnerships: number;
+    enabledPartnerships: number;
+    raised: number;
+    delivered: number;
+    failed: number;
+    deliveryRate: number | null;
+    activeMembers: number;
+    calls: number;
+    failedCalls: number;
+}
+export interface PartnerAnalytics {
+    /** Whose figures: one organization (and one control centre in it), or null for every organization. */
+    organizationId: number | null;
+    controlCentreId: number | null;
+    /** The one partnership the figures are narrowed to, or null for all of them. */
+    integrationId: number | null;
+    range: PartnerAnalyticsRange;
+    generatedAt: string;
+    previous: PartnerAnalyticsPrevious | null;
+    timeline: PartnerAnalyticsPoint[];
+    /** All 168 hours of the week, Monday first, zeros included. */
+    heatmap: PartnerAnalyticsHeatCell[];
+    /** Every partnership in scope, for narrowing the dashboard to one. */
+    partnershipOptions: PartnerAnalyticsPartnershipOption[];
+    partnerships: PartnerAnalyticsPartnerships;
+    dispatches: PartnerAnalyticsDispatches;
+    calls: PartnerAnalyticsCalls;
+    memberships: PartnerAnalyticsMemberships;
+    /** The kinds of incident routed, busiest first - at most 25. */
+    incidentTypes: PartnerAnalyticsIncidentTypeRow[];
+    /** A Super-Admin looking at every organization only. */
+    byOrganization?: PartnerAnalyticsOrganizationRow[];
+}
+/** What a dashboard asks: the period, one partnership - and, for a Super-Admin, whose figures. */
+export interface PartnerAnalyticsQuery {
+    from?: string;
+    to?: string;
+    timeZone?: string;
+    organizationId?: number;
+    integrationId?: number;
+}

package/dist/types/modules/permission/enums/permission-actions.enum.d.ts

@@ -14,6 +14,7 @@ export declare enum PermissionActions {
     RESEND_PARTNER_DISPATCH = "resend:partner-dispatch",
     READ_PARTNER_MEMBERSHIP = "read:partner-membership",
     MANAGE_PARTNER_MEMBERSHIP = "manage:partner-membership",
+    READ_PARTNER_ANALYTICS = "read:partner-analytics",
     CREATE_CONTROL_CENTRE = "create:control-centre",
     READ_CONTROL_CENTRE = "read:control-centre",
     UPDATE_CONTROL_CENTRE = "update:control-centre",

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "clarion-shared-types",
-  "version": "1.0.110",
+  "version": "1.0.111",
   "main": "dist/cjs/index.js",
   "module": "dist/esm/index.js",
   "types": "dist/types/index.d.ts",