chatwoot-router 0.6.0 → 0.7.0

package/CHANGELOG.md

@@ -7,6 +7,20 @@ and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0
 
 ## [Unreleased]
 
+## [0.7.0] - 2026-10-07
+
+### Changed
+
+- Jev sees an email's sender domain (`Email sender domain: mg1.substack.com`) before the customer's text, never the
+  address or name: a newsletter or notification sent through a mailing service is told from a person, so the spam
+  kind can end it. Other identifiers are redacted as before.
+
+### Fixed
+
+- A ticket with no request yet waits for the customer to say more for 30 minutes at most, then the sweep routes it on
+  like any other ticket. An email that asked for nothing (a newsletter Jev did not call spam) stayed pending, with no
+  post and no owner, until someone noticed it.
+
 ## [0.6.0] - 2026-10-05
 
 ### Added

package/README.md

@@ -12,12 +12,14 @@ is each routed account's native agent bot, connected to the inboxes it should ro
 1. A new ticket in a connected inbox is pending, so Chatwoot sends its events to the router's
    `/chatwoot/agent-bot` webhook. Each conversation is routed by a Durable Object of its own, so a slow request
    for one conversation never delays another.
-2. The router reads the customer's first messages of this turn (redacted, at most three and 1,600 characters)
+2. The router reads the customer's first messages of this turn (redacted, at most three and 1,600 characters; an
+   email's sender domain leads them)
    and asks TypeSafe's System One API (`/v1/systemone`, model `routing.model`, Jev by default; `routing.endpoint`
    may point to another deployment) for the owner, topic, kind, and whether there is a request yet.
 3. It applies the topic and kind labels, sends the kind's canned reply if it has one (at most once per
    conversation), and ends the turn: the kind's resolved or snoozed status, the confident owner, or a handoff to
-   people (`status=open`). A greeting with no request yet stays pending until the customer says more. A resolved
+   people (`status=open`). A greeting with no request yet stays pending until the customer says more, for up to 30
+   minutes (an email that asks for nothing will not say more); then it is routed on. A resolved
    ticket that a customer message reopens keeps its owner: its kind may still end it (a thanks is resolved),
    otherwise it goes back to the owner.
 4. Anything uncertain hands off to people: an unclear owner, a failed or unconfirmed reply, a human replying,
@@ -149,6 +151,7 @@ the Router DO during rollback. If its state is lost or restored to an older reco
 and isolate conversations with uncertain attempts/turns for owner review; a currently empty history does not
 prove another send is safe. Existing pending conversations are reconciled; non-pending conversations stay with people. The user token must see all relevant inboxes.
 
-Redaction is best effort, not anonymization: other personal information can still reach TypeSafe. Logs contain
+Redaction is best effort, not anonymization: other personal information can still reach TypeSafe, and an email's
+sender domain is sent on purpose (never the address or name). Logs contain
 ids and outcomes, never message bodies or credentials. See [SECURITY.md](https://github.com/Phala-Network/chatwoot-workers/blob/main/SECURITY.md),
 [CONTRIBUTING.md](https://github.com/Phala-Network/chatwoot-workers/blob/main/CONTRIBUTING.md) and [CHANGELOG.md](https://github.com/Phala-Network/chatwoot-workers/blob/main/packages/chatwoot-router/CHANGELOG.md). Licensed under [MIT](https://github.com/Phala-Network/chatwoot-workers/blob/main/packages/chatwoot-router/LICENSE).

package/lib/packages/chatwoot-router/src/index.js

@@ -743,6 +743,7 @@ var NO_KIND = "none";
 var NO_KIND_CRITERION = "None of the other kinds.";
 var MAX_MESSAGES = 3;
 var MAX_TEXT = 1600;
+var REQUEST_WAIT_SECONDS = 30 * 60;
 var REDACTIONS = [
   /(?<![\w.+-])[\w.+-]+@[\w.-]+\.[a-z]{2,}(?!\w)/gi,
   // email
@@ -835,17 +836,20 @@ async function routeConversation(ctx, accountId2, conversationId) {
   const initial = await snapshot();
   if (!initial) return;
   const identities = [initial.conversation.contact.name, initial.conversation.contact.email];
+  const senderDomain = initial.conversation.channel === "Channel::Email" ? initial.conversation.contact.email?.split("@")[1] : void 0;
   const inputs = (messages) => {
     const texts = messages.filter(isCustomer).flatMap((message) => {
-      const text2 = sanitize(
+      const text3 = sanitize(
         [message.content_attributes?.email?.subject ?? "", messageContent(message)].join("\n"),
         identities
       );
-      return text2.replaceAll("[REDACTED]", "").trim() ? [{ id: message.id, text: text2 }] : [];
+      return text3.replaceAll("[REDACTED]", "").trim() ? [{ id: message.id, text: text3 }] : [];
     }).slice(0, MAX_MESSAGES);
+    const text2 = texts.map((entry) => entry.text).join(" ");
     return {
       key: texts.map((entry) => entry.id).join(","),
-      text: texts.map((entry) => entry.text).join(" ").slice(0, MAX_TEXT),
+      text: (senderDomain ? `Email sender domain: ${senderDomain}
+${text2}` : text2).slice(0, MAX_TEXT),
       count: texts.length
     };
   };
@@ -881,7 +885,9 @@ async function routeConversation(ctx, accountId2, conversationId) {
   let current = await fresh();
   if (current === "defer" || !current) return current;
   if (current.handoff) return handoff(current);
-  if (!kind && decision.noRequest && input.count < MAX_MESSAGES && !current.conversation.assignee) return;
+  const lastSaid = Math.max(0, ...turn.messages.filter(isCustomer).map((message) => message.created_at ?? Infinity));
+  const waiting = Date.now() / 1e3 - lastSaid < REQUEST_WAIT_SECONDS;
+  if (!kind && decision.noRequest && input.count < MAX_MESSAGES && !current.conversation.assignee && waiting) return;
   const topic = !kind?.status && decision.topic !== null && Object.hasOwn(routing.topics ?? {}, decision.topic) && decision.topicConfidence >= routing.minConfidence && current.conversation.labels.every((label) => Object.hasOwn(kinds, label)) ? decision.topic : null;
   const labels = [
     .../* @__PURE__ */ new Set([

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "chatwoot-router",
-  "version": "0.6.0",
+  "version": "0.7.0",
   "description": "Route Chatwoot conversations with TypeSafe Jev on Cloudflare Workers.",
   "keywords": [
     "chatwoot",