cdk-lambda-subminute 2.0.348 → 2.0.350
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/.jsii +29 -3
- package/lib/cdk-lambda-subminute.js +3 -3
- package/node_modules/aws-sdk/README.md +1 -1
- package/node_modules/aws-sdk/apis/ec2-2016-11-15.min.json +12 -0
- package/node_modules/aws-sdk/apis/ecs-2014-11-13.min.json +255 -130
- package/node_modules/aws-sdk/apis/eventbridge-2015-10-07.min.json +12 -3
- package/node_modules/aws-sdk/apis/metadata.json +3 -0
- package/node_modules/aws-sdk/apis/mwaa-2020-07-01.min.json +8 -6
- package/node_modules/aws-sdk/apis/secretsmanager-2017-10-17.examples.json +57 -0
- package/node_modules/aws-sdk/apis/supplychain-2024-01-01.examples.json +5 -0
- package/node_modules/aws-sdk/apis/supplychain-2024-01-01.min.json +98 -0
- package/node_modules/aws-sdk/apis/supplychain-2024-01-01.paginators.json +4 -0
- package/node_modules/aws-sdk/apis/transfer-2018-11-05.min.json +27 -17
- package/node_modules/aws-sdk/clients/all.d.ts +1 -0
- package/node_modules/aws-sdk/clients/all.js +2 -1
- package/node_modules/aws-sdk/clients/connect.d.ts +12 -12
- package/node_modules/aws-sdk/clients/connectparticipant.d.ts +1 -1
- package/node_modules/aws-sdk/clients/ec2.d.ts +40 -24
- package/node_modules/aws-sdk/clients/ecs.d.ts +175 -13
- package/node_modules/aws-sdk/clients/eventbridge.d.ts +13 -2
- package/node_modules/aws-sdk/clients/iot.d.ts +4 -4
- package/node_modules/aws-sdk/clients/iotfleetwise.d.ts +2 -2
- package/node_modules/aws-sdk/clients/location.d.ts +9 -9
- package/node_modules/aws-sdk/clients/mwaa.d.ts +10 -0
- package/node_modules/aws-sdk/clients/secretsmanager.d.ts +8 -8
- package/node_modules/aws-sdk/clients/supplychain.d.ts +111 -0
- package/node_modules/aws-sdk/clients/supplychain.js +18 -0
- package/node_modules/aws-sdk/clients/transfer.d.ts +11 -1
- package/node_modules/aws-sdk/clients/workspaces.d.ts +5 -5
- package/node_modules/aws-sdk/dist/aws-sdk-core-react-native.js +2 -2
- package/node_modules/aws-sdk/dist/aws-sdk-react-native.js +46 -9
- package/node_modules/aws-sdk/dist/aws-sdk.js +273 -133
- package/node_modules/aws-sdk/dist/aws-sdk.min.js +67 -67
- package/node_modules/aws-sdk/lib/config_service_placeholders.d.ts +2 -0
- package/node_modules/aws-sdk/lib/core.js +1 -1
- package/node_modules/aws-sdk/package.json +1 -1
- package/package.json +2 -2
@@ -1232,7 +1232,7 @@
|
|
1232
1232
|
},
|
1233
1233
|
"Source": {},
|
1234
1234
|
"Resources": {
|
1235
|
-
"shape": "
|
1235
|
+
"shape": "S7k"
|
1236
1236
|
},
|
1237
1237
|
"DetailType": {},
|
1238
1238
|
"Detail": {},
|
@@ -1285,7 +1285,7 @@
|
|
1285
1285
|
},
|
1286
1286
|
"Source": {},
|
1287
1287
|
"Resources": {
|
1288
|
-
"shape": "
|
1288
|
+
"shape": "S7k"
|
1289
1289
|
},
|
1290
1290
|
"DetailType": {},
|
1291
1291
|
"Detail": {}
|
@@ -2119,6 +2119,15 @@
|
|
2119
2119
|
"type": "integer"
|
2120
2120
|
}
|
2121
2121
|
}
|
2122
|
+
},
|
2123
|
+
"AppSyncParameters": {
|
2124
|
+
"type": "structure",
|
2125
|
+
"members": {
|
2126
|
+
"GraphQLOperation": {
|
2127
|
+
"type": "string",
|
2128
|
+
"sensitive": true
|
2129
|
+
}
|
2130
|
+
}
|
2122
2131
|
}
|
2123
2132
|
}
|
2124
2133
|
}
|
@@ -2131,7 +2140,7 @@
|
|
2131
2140
|
"type": "string",
|
2132
2141
|
"sensitive": true
|
2133
2142
|
},
|
2134
|
-
"
|
2143
|
+
"S7k": {
|
2135
2144
|
"type": "list",
|
2136
2145
|
"member": {}
|
2137
2146
|
}
|
@@ -131,6 +131,8 @@
|
|
131
131
|
"output": {
|
132
132
|
"type": "structure",
|
133
133
|
"members": {
|
134
|
+
"AirflowIdentity": {},
|
135
|
+
"IamIdentity": {},
|
134
136
|
"WebServerHostname": {},
|
135
137
|
"WebToken": {
|
136
138
|
"shape": "S4"
|
@@ -229,19 +231,19 @@
|
|
229
231
|
"type": "structure",
|
230
232
|
"members": {
|
231
233
|
"DagProcessingLogs": {
|
232
|
-
"shape": "
|
234
|
+
"shape": "S1l"
|
233
235
|
},
|
234
236
|
"SchedulerLogs": {
|
235
|
-
"shape": "
|
237
|
+
"shape": "S1l"
|
236
238
|
},
|
237
239
|
"TaskLogs": {
|
238
|
-
"shape": "
|
240
|
+
"shape": "S1l"
|
239
241
|
},
|
240
242
|
"WebserverLogs": {
|
241
|
-
"shape": "
|
243
|
+
"shape": "S1l"
|
242
244
|
},
|
243
245
|
"WorkerLogs": {
|
244
|
-
"shape": "
|
246
|
+
"shape": "S1l"
|
245
247
|
}
|
246
248
|
}
|
247
249
|
},
|
@@ -641,7 +643,7 @@
|
|
641
643
|
"key": {},
|
642
644
|
"value": {}
|
643
645
|
},
|
644
|
-
"
|
646
|
+
"S1l": {
|
645
647
|
"type": "structure",
|
646
648
|
"members": {
|
647
649
|
"CloudWatchLogGroupArn": {},
|
@@ -1,6 +1,63 @@
|
|
1
1
|
{
|
2
2
|
"version": "1.0",
|
3
3
|
"examples": {
|
4
|
+
"BatchGetSecretValue": [
|
5
|
+
{
|
6
|
+
"input": {
|
7
|
+
"SecretIdList": [
|
8
|
+
"MySecret1",
|
9
|
+
"MySecret2",
|
10
|
+
"MySecret3"
|
11
|
+
]
|
12
|
+
},
|
13
|
+
"output": {
|
14
|
+
"Errors": [
|
15
|
+
|
16
|
+
],
|
17
|
+
"SecretValues": [
|
18
|
+
{
|
19
|
+
"ARN": "®ion-arn;&asm-service-name;:us-west-2:&ExampleAccountId;:secret:MySecret1-a1b2c3",
|
20
|
+
"CreatedDate": 1700591229.801,
|
21
|
+
"Name": "MySecret1",
|
22
|
+
"SecretString": "{\"username\":\"diego_ramirez\",\"password\":\"EXAMPLE-PASSWORD\",\"engine\":\"mysql\",\"host\":\"secretsmanagertutorial.cluster.us-west-2.rds.amazonaws.com\",\"port\":3306,\"dbClusterIdentifier\":\"secretsmanagertutorial\"}",
|
23
|
+
"VersionId": "a1b2c3d4-5678-90ab-cdef-EXAMPLEaaaaa",
|
24
|
+
"VersionStages": [
|
25
|
+
"AWSCURRENT"
|
26
|
+
]
|
27
|
+
},
|
28
|
+
{
|
29
|
+
"ARN": "®ion-arn;&asm-service-name;:us-west-2:&ExampleAccountId;:secret:MySecret2-a1b2c3",
|
30
|
+
"CreatedDate": 1699911394.105,
|
31
|
+
"Name": "MySecret2",
|
32
|
+
"SecretString": "{\"username\":\"akua_mansa\",\"password\":\"EXAMPLE-PASSWORD\"",
|
33
|
+
"VersionId": "a1b2c3d4-5678-90ab-cdef-EXAMPLEbbbbb",
|
34
|
+
"VersionStages": [
|
35
|
+
"AWSCURRENT"
|
36
|
+
]
|
37
|
+
},
|
38
|
+
{
|
39
|
+
"ARN": "®ion-arn;&asm-service-name;:us-west-2:&ExampleAccountId;:secret:MySecret3-a1b2c3",
|
40
|
+
"CreatedDate": 1699911394.105,
|
41
|
+
"Name": "MySecret3",
|
42
|
+
"SecretString": "{\"username\":\"jie_liu\",\"password\":\"EXAMPLE-PASSWORD\"",
|
43
|
+
"VersionId": "a1b2c3d4-5678-90ab-cdef-EXAMPLEccccc",
|
44
|
+
"VersionStages": [
|
45
|
+
"AWSCURRENT"
|
46
|
+
]
|
47
|
+
}
|
48
|
+
]
|
49
|
+
},
|
50
|
+
"comments": {
|
51
|
+
"input": {
|
52
|
+
},
|
53
|
+
"output": {
|
54
|
+
}
|
55
|
+
},
|
56
|
+
"description": "The following example gets the values for three secrets.",
|
57
|
+
"id": "to-retrieve-the-secret-values-for-a-group-of-secrets-listed-by-name-1704846593341",
|
58
|
+
"title": "To retrieve the secret values for a group of secrets listed by name"
|
59
|
+
}
|
60
|
+
],
|
4
61
|
"CancelRotateSecret": [
|
5
62
|
{
|
6
63
|
"input": {
|
@@ -0,0 +1,98 @@
|
|
1
|
+
{
|
2
|
+
"version": "2.0",
|
3
|
+
"metadata": {
|
4
|
+
"apiVersion": "2024-01-01",
|
5
|
+
"endpointPrefix": "scn",
|
6
|
+
"jsonVersion": "1.1",
|
7
|
+
"protocol": "rest-json",
|
8
|
+
"serviceFullName": "AWS Supply Chain",
|
9
|
+
"serviceId": "SupplyChain",
|
10
|
+
"signatureVersion": "v4",
|
11
|
+
"signingName": "scn",
|
12
|
+
"uid": "supplychain-2024-01-01"
|
13
|
+
},
|
14
|
+
"operations": {
|
15
|
+
"CreateBillOfMaterialsImportJob": {
|
16
|
+
"http": {
|
17
|
+
"requestUri": "/api/configuration/instances/{instanceId}/bill-of-materials-import-jobs",
|
18
|
+
"responseCode": 200
|
19
|
+
},
|
20
|
+
"input": {
|
21
|
+
"type": "structure",
|
22
|
+
"required": [
|
23
|
+
"instanceId",
|
24
|
+
"s3uri"
|
25
|
+
],
|
26
|
+
"members": {
|
27
|
+
"instanceId": {
|
28
|
+
"location": "uri",
|
29
|
+
"locationName": "instanceId"
|
30
|
+
},
|
31
|
+
"s3uri": {},
|
32
|
+
"clientToken": {
|
33
|
+
"idempotencyToken": true
|
34
|
+
}
|
35
|
+
}
|
36
|
+
},
|
37
|
+
"output": {
|
38
|
+
"type": "structure",
|
39
|
+
"required": [
|
40
|
+
"jobId"
|
41
|
+
],
|
42
|
+
"members": {
|
43
|
+
"jobId": {}
|
44
|
+
}
|
45
|
+
},
|
46
|
+
"idempotent": true
|
47
|
+
},
|
48
|
+
"GetBillOfMaterialsImportJob": {
|
49
|
+
"http": {
|
50
|
+
"method": "GET",
|
51
|
+
"requestUri": "/api/configuration/instances/{instanceId}/bill-of-materials-import-jobs/{jobId}",
|
52
|
+
"responseCode": 200
|
53
|
+
},
|
54
|
+
"input": {
|
55
|
+
"type": "structure",
|
56
|
+
"required": [
|
57
|
+
"instanceId",
|
58
|
+
"jobId"
|
59
|
+
],
|
60
|
+
"members": {
|
61
|
+
"instanceId": {
|
62
|
+
"location": "uri",
|
63
|
+
"locationName": "instanceId"
|
64
|
+
},
|
65
|
+
"jobId": {
|
66
|
+
"location": "uri",
|
67
|
+
"locationName": "jobId"
|
68
|
+
}
|
69
|
+
}
|
70
|
+
},
|
71
|
+
"output": {
|
72
|
+
"type": "structure",
|
73
|
+
"required": [
|
74
|
+
"job"
|
75
|
+
],
|
76
|
+
"members": {
|
77
|
+
"job": {
|
78
|
+
"type": "structure",
|
79
|
+
"required": [
|
80
|
+
"instanceId",
|
81
|
+
"jobId",
|
82
|
+
"status",
|
83
|
+
"s3uri"
|
84
|
+
],
|
85
|
+
"members": {
|
86
|
+
"instanceId": {},
|
87
|
+
"jobId": {},
|
88
|
+
"status": {},
|
89
|
+
"s3uri": {},
|
90
|
+
"message": {}
|
91
|
+
}
|
92
|
+
}
|
93
|
+
}
|
94
|
+
}
|
95
|
+
}
|
96
|
+
},
|
97
|
+
"shapes": {}
|
98
|
+
}
|
@@ -553,6 +553,9 @@
|
|
553
553
|
},
|
554
554
|
"SftpConfig": {
|
555
555
|
"shape": "S11"
|
556
|
+
},
|
557
|
+
"ServiceManagedEgressIpAddresses": {
|
558
|
+
"shape": "S49"
|
556
559
|
}
|
557
560
|
}
|
558
561
|
}
|
@@ -584,10 +587,10 @@
|
|
584
587
|
"members": {
|
585
588
|
"ExecutionId": {},
|
586
589
|
"InitialFileLocation": {
|
587
|
-
"shape": "
|
590
|
+
"shape": "S4f"
|
588
591
|
},
|
589
592
|
"ServiceMetadata": {
|
590
|
-
"shape": "
|
593
|
+
"shape": "S4j"
|
591
594
|
},
|
592
595
|
"ExecutionRole": {},
|
593
596
|
"LoggingConfiguration": {
|
@@ -605,10 +608,10 @@
|
|
605
608
|
"type": "structure",
|
606
609
|
"members": {
|
607
610
|
"Steps": {
|
608
|
-
"shape": "
|
611
|
+
"shape": "S4q"
|
609
612
|
},
|
610
613
|
"OnExceptionSteps": {
|
611
|
-
"shape": "
|
614
|
+
"shape": "S4q"
|
612
615
|
}
|
613
616
|
}
|
614
617
|
}
|
@@ -721,16 +724,16 @@
|
|
721
724
|
},
|
722
725
|
"SecurityPolicyName": {},
|
723
726
|
"SshCiphers": {
|
724
|
-
"shape": "
|
727
|
+
"shape": "S5a"
|
725
728
|
},
|
726
729
|
"SshKexs": {
|
727
|
-
"shape": "
|
730
|
+
"shape": "S5a"
|
728
731
|
},
|
729
732
|
"SshMacs": {
|
730
|
-
"shape": "
|
733
|
+
"shape": "S5a"
|
731
734
|
},
|
732
735
|
"TlsCiphers": {
|
733
|
-
"shape": "
|
736
|
+
"shape": "S5a"
|
734
737
|
}
|
735
738
|
}
|
736
739
|
}
|
@@ -797,6 +800,9 @@
|
|
797
800
|
},
|
798
801
|
"S3StorageOptions": {
|
799
802
|
"shape": "S2f"
|
803
|
+
},
|
804
|
+
"As2ServiceManagedEgressIpAddresses": {
|
805
|
+
"shape": "S49"
|
800
806
|
}
|
801
807
|
}
|
802
808
|
}
|
@@ -1183,10 +1189,10 @@
|
|
1183
1189
|
"members": {
|
1184
1190
|
"ExecutionId": {},
|
1185
1191
|
"InitialFileLocation": {
|
1186
|
-
"shape": "
|
1192
|
+
"shape": "S4f"
|
1187
1193
|
},
|
1188
1194
|
"ServiceMetadata": {
|
1189
|
-
"shape": "
|
1195
|
+
"shape": "S4j"
|
1190
1196
|
},
|
1191
1197
|
"Status": {}
|
1192
1198
|
}
|
@@ -1469,10 +1475,10 @@
|
|
1469
1475
|
"members": {
|
1470
1476
|
"ConnectorId": {},
|
1471
1477
|
"SendFilePaths": {
|
1472
|
-
"shape": "
|
1478
|
+
"shape": "S7d"
|
1473
1479
|
},
|
1474
1480
|
"RetrieveFilePaths": {
|
1475
|
-
"shape": "
|
1481
|
+
"shape": "S7d"
|
1476
1482
|
},
|
1477
1483
|
"LocalDirectoryPath": {},
|
1478
1484
|
"RemoteDirectoryPath": {}
|
@@ -2117,7 +2123,11 @@
|
|
2117
2123
|
"type": "string",
|
2118
2124
|
"sensitive": true
|
2119
2125
|
},
|
2120
|
-
"
|
2126
|
+
"S49": {
|
2127
|
+
"type": "list",
|
2128
|
+
"member": {}
|
2129
|
+
},
|
2130
|
+
"S4f": {
|
2121
2131
|
"type": "structure",
|
2122
2132
|
"members": {
|
2123
2133
|
"S3FileLocation": {
|
@@ -2134,7 +2144,7 @@
|
|
2134
2144
|
}
|
2135
2145
|
}
|
2136
2146
|
},
|
2137
|
-
"
|
2147
|
+
"S4j": {
|
2138
2148
|
"type": "structure",
|
2139
2149
|
"required": [
|
2140
2150
|
"UserDetails"
|
@@ -2154,7 +2164,7 @@
|
|
2154
2164
|
}
|
2155
2165
|
}
|
2156
2166
|
},
|
2157
|
-
"
|
2167
|
+
"S4q": {
|
2158
2168
|
"type": "list",
|
2159
2169
|
"member": {
|
2160
2170
|
"type": "structure",
|
@@ -2175,11 +2185,11 @@
|
|
2175
2185
|
}
|
2176
2186
|
}
|
2177
2187
|
},
|
2178
|
-
"
|
2188
|
+
"S5a": {
|
2179
2189
|
"type": "list",
|
2180
2190
|
"member": {}
|
2181
2191
|
},
|
2182
|
-
"
|
2192
|
+
"S7d": {
|
2183
2193
|
"type": "list",
|
2184
2194
|
"member": {}
|
2185
2195
|
}
|
@@ -375,3 +375,4 @@ export import MarketplaceAgreement = require('./marketplaceagreement');
|
|
375
375
|
export import MarketplaceDeployment = require('./marketplacedeployment');
|
376
376
|
export import NeptuneGraph = require('./neptunegraph');
|
377
377
|
export import NetworkMonitor = require('./networkmonitor');
|
378
|
+
export import SupplyChain = require('./supplychain');
|
@@ -376,5 +376,6 @@ module.exports = {
|
|
376
376
|
MarketplaceAgreement: require('./marketplaceagreement'),
|
377
377
|
MarketplaceDeployment: require('./marketplacedeployment'),
|
378
378
|
NeptuneGraph: require('./neptunegraph'),
|
379
|
-
NetworkMonitor: require('./networkmonitor')
|
379
|
+
NetworkMonitor: require('./networkmonitor'),
|
380
|
+
SupplyChain: require('./supplychain')
|
380
381
|
};
|
@@ -5455,7 +5455,7 @@ declare namespace Connect {
|
|
5455
5455
|
}
|
5456
5456
|
export interface EvaluationNote {
|
5457
5457
|
/**
|
5458
|
-
* The note for an item (section or question) in a contact evaluation.
|
5458
|
+
* The note for an item (section or question) in a contact evaluation. Even though a note in an evaluation can have up to 3072 chars, there is also a limit on the total number of chars for all the notes in the evaluation combined. Assuming there are N questions in the evaluation being submitted, then the max char limit for all notes combined is N x 1024.
|
5459
5459
|
*/
|
5460
5460
|
Value?: EvaluationNoteString;
|
5461
5461
|
}
|
@@ -5642,15 +5642,15 @@ declare namespace Connect {
|
|
5642
5642
|
*/
|
5643
5643
|
InstanceId: InstanceId;
|
5644
5644
|
/**
|
5645
|
-
* The filters to apply to returned metrics. You can filter up to the following limits: Queues: 100 Routing profiles: 100 Channels: 3 (VOICE, CHAT, and TASK channels are supported.) Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.
|
5645
|
+
* The filters to apply to returned metrics. You can filter up to the following limits: Queues: 100 Routing profiles: 100 Channels: 3 (VOICE, CHAT, and TASK channels are supported.) RoutingStepExpressions: 50 Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request. When using RoutingStepExpression, you need to pass exactly one QueueId. Currently tagging is only supported on the resources that are passed in the filter.
|
5646
5646
|
*/
|
5647
5647
|
Filters: Filters;
|
5648
5648
|
/**
|
5649
|
-
* The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported. If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE. If no Grouping is included in the request, a summary of metrics is returned.
|
5649
|
+
* The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported. If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE. If no Grouping is included in the request, a summary of metrics is returned. When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.
|
5650
5650
|
*/
|
5651
5651
|
Groupings?: Groupings;
|
5652
5652
|
/**
|
5653
|
-
* The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide. AGENTS_AFTER_CONTACT_WORK Unit: COUNT Name in real-time metrics report: ACW AGENTS_AVAILABLE Unit: COUNT Name in real-time metrics report: Available AGENTS_ERROR Unit: COUNT Name in real-time metrics report: Error AGENTS_NON_PRODUCTIVE Unit: COUNT Name in real-time metrics report: NPT (Non-Productive Time) AGENTS_ON_CALL Unit: COUNT Name in real-time metrics report: On contact AGENTS_ON_CONTACT Unit: COUNT Name in real-time metrics report: On contact AGENTS_ONLINE Unit: COUNT Name in real-time metrics report: Online AGENTS_STAFFED Unit: COUNT Name in real-time metrics report: Staffed CONTACTS_IN_QUEUE Unit: COUNT Name in real-time metrics report: In queue CONTACTS_SCHEDULED Unit: COUNT Name in real-time metrics report: Scheduled OLDEST_CONTACT_AGE Unit: SECONDS When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this: { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 } The actual OLDEST_CONTACT_AGE is 24 seconds. Name in real-time metrics report: Oldest SLOTS_ACTIVE Unit: COUNT Name in real-time metrics report: Active SLOTS_AVAILABLE Unit: COUNT Name in real-time metrics report: Availability
|
5653
|
+
* The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide. AGENTS_AFTER_CONTACT_WORK Unit: COUNT Name in real-time metrics report: ACW AGENTS_AVAILABLE Unit: COUNT Name in real-time metrics report: Available AGENTS_ERROR Unit: COUNT Name in real-time metrics report: Error AGENTS_NON_PRODUCTIVE Unit: COUNT Name in real-time metrics report: NPT (Non-Productive Time) AGENTS_ON_CALL Unit: COUNT Name in real-time metrics report: On contact AGENTS_ON_CONTACT Unit: COUNT Name in real-time metrics report: On contact AGENTS_ONLINE Unit: COUNT Name in real-time metrics report: Online AGENTS_STAFFED Unit: COUNT Name in real-time metrics report: Staffed CONTACTS_IN_QUEUE Unit: COUNT Name in real-time metrics report: In queue CONTACTS_SCHEDULED Unit: COUNT Name in real-time metrics report: Scheduled OLDEST_CONTACT_AGE Unit: SECONDS When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this: { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 } The actual OLDEST_CONTACT_AGE is 24 seconds. When the filter RoutingStepExpression is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <Expression 1> for 10 seconds has expired and <Expression 2> becomes active, then OLDEST_CONTACT_AGE for this queue will be counted starting from 10, not 0. Name in real-time metrics report: Oldest SLOTS_ACTIVE Unit: COUNT Name in real-time metrics report: Active SLOTS_AVAILABLE Unit: COUNT Name in real-time metrics report: Availability
|
5654
5654
|
*/
|
5655
5655
|
CurrentMetrics: CurrentMetrics;
|
5656
5656
|
/**
|
@@ -5782,11 +5782,11 @@ declare namespace Connect {
|
|
5782
5782
|
*/
|
5783
5783
|
EndTime: timestamp;
|
5784
5784
|
/**
|
5785
|
-
* The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported. To filter by Queues, enter the queue ID/ARN, not the name of the queue.
|
5785
|
+
* The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported. RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features. To filter by Queues, enter the queue ID/ARN, not the name of the queue.
|
5786
5786
|
*/
|
5787
5787
|
Filters: Filters;
|
5788
5788
|
/**
|
5789
|
-
* The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues. If no grouping is specified, a summary of metrics for all queues is returned.
|
5789
|
+
* The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues. If no grouping is specified, a summary of metrics for all queues is returned. RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.
|
5790
5790
|
*/
|
5791
5791
|
Groupings?: Groupings;
|
5792
5792
|
/**
|
@@ -5830,15 +5830,15 @@ declare namespace Connect {
|
|
5830
5830
|
*/
|
5831
5831
|
Interval?: IntervalDetails;
|
5832
5832
|
/**
|
5833
|
-
* The filters to apply to returned metrics. You can filter on the following resources: Queues Routing profiles Agents Channels User hierarchy groups Feature At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide. Note the following limits: Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | FEATURE | contact/segmentAttributes/connect:Subtype Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. connect:Chat, connect:SMS, connect:Telephony, and connect:WebRTC are valid filterValue examples (not exhaustive) for the contact/segmentAttributes/connect:Subtype filter key.
|
5833
|
+
* The filters to apply to returned metrics. You can filter on the following resources: Queues Routing profiles Agents Channels User hierarchy groups Feature Routing step expression At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide. Note the following limits: Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | FEATURE | contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. connect:Chat, connect:SMS, connect:Telephony, and connect:WebRTC are valid filterValue examples (not exhaustive) for the contact/segmentAttributes/connect:Subtype filter key. ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length.
|
5834
5834
|
*/
|
5835
5835
|
Filters: FiltersV2List;
|
5836
5836
|
/**
|
5837
|
-
* The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE, contact/segmentAttributes/connect:Subtype
|
5837
|
+
* The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE, contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION
|
5838
5838
|
*/
|
5839
5839
|
Groupings?: GroupingsV2;
|
5840
5840
|
/**
|
5841
|
-
* The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_ABANDONED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy The Negate key in Metric Level Filters is not applicable for this metric. SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). SUM_CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
|
5841
|
+
* The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_ABANDONED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression Feature is a valid filter but not a valid grouping. CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression PERCENT_CONTACTS_STEP_JOINED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). STEP_CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, RoutingStepExpression SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy The Negate key in Metric Level Filters is not applicable for this metric. SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). SUM_CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
|
5842
5842
|
*/
|
5843
5843
|
Metrics: MetricsV2;
|
5844
5844
|
/**
|
@@ -6422,7 +6422,7 @@ declare namespace Connect {
|
|
6422
6422
|
Tags?: TagMap;
|
6423
6423
|
}
|
6424
6424
|
export type InstanceArn = string;
|
6425
|
-
export type InstanceAttributeType = "INBOUND_CALLS"|"OUTBOUND_CALLS"|"CONTACTFLOW_LOGS"|"CONTACT_LENS"|"AUTO_RESOLVE_BEST_VOICES"|"USE_CUSTOM_TTS_VOICES"|"EARLY_MEDIA"|"MULTI_PARTY_CONFERENCE"|"HIGH_VOLUME_OUTBOUND"|"ENHANCED_CONTACT_MONITORING"|string;
|
6425
|
+
export type InstanceAttributeType = "INBOUND_CALLS"|"OUTBOUND_CALLS"|"CONTACTFLOW_LOGS"|"CONTACT_LENS"|"AUTO_RESOLVE_BEST_VOICES"|"USE_CUSTOM_TTS_VOICES"|"EARLY_MEDIA"|"MULTI_PARTY_CONFERENCE"|"HIGH_VOLUME_OUTBOUND"|"ENHANCED_CONTACT_MONITORING"|"ENHANCED_CHAT_MONITORING"|string;
|
6426
6426
|
export type InstanceAttributeValue = string;
|
6427
6427
|
export type InstanceId = string;
|
6428
6428
|
export type InstanceIdOrArn = string;
|
@@ -8046,7 +8046,7 @@ declare namespace Connect {
|
|
8046
8046
|
*/
|
8047
8047
|
UserId: AgentResourceId;
|
8048
8048
|
/**
|
8049
|
-
* Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge.
|
8049
|
+
* Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if barge is enabled.
|
8050
8050
|
*/
|
8051
8051
|
AllowedMonitorCapabilities?: AllowedMonitorCapabilities;
|
8052
8052
|
/**
|
@@ -8153,7 +8153,7 @@ declare namespace Connect {
|
|
8153
8153
|
DisplayName?: DisplayName;
|
8154
8154
|
}
|
8155
8155
|
export type ParticipantId = string;
|
8156
|
-
export type ParticipantRole = "AGENT"|"CUSTOMER"|"SYSTEM"|"CUSTOM_BOT"|string;
|
8156
|
+
export type ParticipantRole = "AGENT"|"CUSTOMER"|"SYSTEM"|"CUSTOM_BOT"|"SUPERVISOR"|string;
|
8157
8157
|
export type ParticipantTimerAction = "Unset"|string;
|
8158
8158
|
export type ParticipantTimerConfigList = ParticipantTimerConfiguration[];
|
8159
8159
|
export interface ParticipantTimerConfiguration {
|
@@ -330,7 +330,7 @@ declare namespace ConnectParticipant {
|
|
330
330
|
export type NextToken = string;
|
331
331
|
export type NonEmptyClientToken = string;
|
332
332
|
export type ParticipantId = string;
|
333
|
-
export type ParticipantRole = "AGENT"|"CUSTOMER"|"SYSTEM"|"CUSTOM_BOT"|string;
|
333
|
+
export type ParticipantRole = "AGENT"|"CUSTOMER"|"SYSTEM"|"CUSTOM_BOT"|"SUPERVISOR"|string;
|
334
334
|
export type ParticipantToken = string;
|
335
335
|
export type PreSignedAttachmentUrl = string;
|
336
336
|
export type PreSignedConnectionUrl = string;
|