cdk-lambda-subminute 2.0.325 → 2.0.327

package/node_modules/aws-sdk/clients/connect.d.ts

@@ -1243,6 +1243,14 @@ declare class Connect extends Service {
    * Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.
    */
   monitorContact(callback?: (err: AWSError, data: Connect.Types.MonitorContactResponse) => void): Request<Connect.Types.MonitorContactResponse, AWSError>;
+  /**
+   * Allows pausing an ongoing task contact.
+   */
+  pauseContact(params: Connect.Types.PauseContactRequest, callback?: (err: AWSError, data: Connect.Types.PauseContactResponse) => void): Request<Connect.Types.PauseContactResponse, AWSError>;
+  /**
+   * Allows pausing an ongoing task contact.
+   */
+  pauseContact(callback?: (err: AWSError, data: Connect.Types.PauseContactResponse) => void): Request<Connect.Types.PauseContactResponse, AWSError>;
   /**
    * Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status. For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.
    */
@@ -1267,6 +1275,14 @@ declare class Connect extends Service {
    * Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions.  For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.
    */
   replicateInstance(callback?: (err: AWSError, data: Connect.Types.ReplicateInstanceResponse) => void): Request<Connect.Types.ReplicateInstanceResponse, AWSError>;
+  /**
+   * Allows resuming a task contact in a paused state.
+   */
+  resumeContact(params: Connect.Types.ResumeContactRequest, callback?: (err: AWSError, data: Connect.Types.ResumeContactResponse) => void): Request<Connect.Types.ResumeContactResponse, AWSError>;
+  /**
+   * Allows resuming a task contact in a paused state.
+   */
+  resumeContact(callback?: (err: AWSError, data: Connect.Types.ResumeContactResponse) => void): Request<Connect.Types.ResumeContactResponse, AWSError>;
   /**
    * When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume. Voice and screen recordings are supported.
    */
@@ -1459,6 +1475,14 @@ declare class Connect extends Service {
    * When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen. The period of time that the recording is suspended is filled with silence in the final recording. Voice and screen recordings are supported.
    */
   suspendContactRecording(callback?: (err: AWSError, data: Connect.Types.SuspendContactRecordingResponse) => void): Request<Connect.Types.SuspendContactRecordingResponse, AWSError>;
+  /**
+   * Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage. 
+   */
+  tagContact(params: Connect.Types.TagContactRequest, callback?: (err: AWSError, data: Connect.Types.TagContactResponse) => void): Request<Connect.Types.TagContactResponse, AWSError>;
+  /**
+   * Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage. 
+   */
+  tagContact(callback?: (err: AWSError, data: Connect.Types.TagContactResponse) => void): Request<Connect.Types.TagContactResponse, AWSError>;
   /**
    * Adds the specified tags to the specified resource. Some of the supported resource types are agents, routing profiles, queues, quick connects, contact flows, agent statuses, hours of operation, phone numbers, security profiles, and task templates. For a complete list, see Tagging resources in Amazon Connect. For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
    */
@@ -1475,6 +1499,14 @@ declare class Connect extends Service {
    * Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers. Note the following requirements:   Transfer is supported for only TASK contacts.   Do not use both QueueId and UserId in the same call.   The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow.   The TransferContact API can be called only on active contacts.   A contact cannot be transferred more than 11 times.  
    */
   transferContact(callback?: (err: AWSError, data: Connect.Types.TransferContactResponse) => void): Request<Connect.Types.TransferContactResponse, AWSError>;
+  /**
+   * Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+   */
+  untagContact(params: Connect.Types.UntagContactRequest, callback?: (err: AWSError, data: Connect.Types.UntagContactResponse) => void): Request<Connect.Types.UntagContactResponse, AWSError>;
+  /**
+   * Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+   */
+  untagContact(callback?: (err: AWSError, data: Connect.Types.UntagContactResponse) => void): Request<Connect.Types.UntagContactResponse, AWSError>;
   /**
    * Removes the specified tags from the specified resource.
    */
@@ -1838,7 +1870,7 @@ declare namespace Connect {
      */
     ActionType: ActionType;
   }
-  export type ActionType = "CREATE_TASK"|"ASSIGN_CONTACT_CATEGORY"|"GENERATE_EVENTBRIDGE_EVENT"|"SEND_NOTIFICATION"|string;
+  export type ActionType = "CREATE_TASK"|"ASSIGN_CONTACT_CATEGORY"|"GENERATE_EVENTBRIDGE_EVENT"|"SEND_NOTIFICATION"|"CREATE_CASE"|"UPDATE_CASE"|"END_ASSOCIATED_TASKS"|string;
   export interface ActivateEvaluationFormRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -1913,8 +1945,13 @@ declare namespace Connect {
      * The timestamp when the contact was connected to the agent.
      */
     ConnectedToAgentTimestamp?: timestamp;
+    /**
+     * Agent pause duration for a contact in seconds.
+     */
+    AgentPauseDurationInSeconds?: AgentPauseDurationInSeconds;
   }
   export type AgentLastName = string;
+  export type AgentPauseDurationInSeconds = number;
   export type AgentResourceId = string;
   export interface AgentStatus {
     /**
@@ -1946,7 +1983,7 @@ declare namespace Connect {
      */
     State?: AgentStatusState;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -2500,7 +2537,7 @@ declare namespace Connect {
      */
     PhoneNumberDescription?: PhoneNumberDescription;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -2552,7 +2589,7 @@ declare namespace Connect {
      */
     InstanceId?: InstanceId;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -2631,6 +2668,22 @@ declare namespace Connect {
      * The timestamp when contact was last updated.
      */
     LastUpdateTimestamp?: timestamp;
+    /**
+     * The timestamp when the contact was last paused.
+     */
+    LastPausedTimestamp?: timestamp;
+    /**
+     * The timestamp when the contact was last resumed.
+     */
+    LastResumedTimestamp?: timestamp;
+    /**
+     * Total pause count for a contact.
+     */
+    TotalPauseCount?: TotalPauseCount;
+    /**
+     * Total pause duration for a contact in seconds.
+     */
+    TotalPauseDurationInSeconds?: TotalPauseDurationInSeconds;
     /**
      * The timestamp, in Unix epoch time format, at which to start running the inbound flow. 
      */
@@ -2643,6 +2696,10 @@ declare namespace Connect {
      * Information about Amazon Connect Wisdom.
      */
     WisdomInfo?: WisdomInfo;
+    /**
+     * Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
+     */
+    Tags?: ContactTagMap;
   }
   export interface ContactDataRequest {
     /**
@@ -2707,7 +2764,7 @@ declare namespace Connect {
      */
     Content?: ContactFlowContent;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -2744,7 +2801,7 @@ declare namespace Connect {
      */
     Status?: ContactFlowModuleStatus;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -2805,6 +2862,10 @@ declare namespace Connect {
   export type ContactReferences = {[key: string]: Reference};
   export type ContactState = "INCOMING"|"PENDING"|"CONNECTING"|"CONNECTED"|"CONNECTED_ONHOLD"|"MISSED"|"ERROR"|"ENDED"|"REJECTED"|string;
   export type ContactStates = ContactState[];
+  export type ContactTagKey = string;
+  export type ContactTagKeys = ContactTagKey[];
+  export type ContactTagMap = {[key: string]: ContactTagValue};
+  export type ContactTagValue = string;
   export type Content = string;
   export type ContentType = string;
   export interface ControlPlaneTagFilter {
@@ -2843,7 +2904,7 @@ declare namespace Connect {
      */
     DisplayOrder?: AgentStatusOrderNumber;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -2857,6 +2918,16 @@ declare namespace Connect {
      */
     AgentStatusId?: AgentStatusId;
   }
+  export interface CreateCaseActionDefinition {
+    /**
+     * An array of objects with Field ID and Value data.
+     */
+    Fields: FieldValues;
+    /**
+     * A unique identifier of a template.
+     */
+    TemplateId: TemplateId;
+  }
   export interface CreateContactFlowModuleRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2875,7 +2946,7 @@ declare namespace Connect {
      */
     Content: ContactFlowModuleContent;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -2915,7 +2986,7 @@ declare namespace Connect {
      */
     Content: ContactFlowContent;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -2987,7 +3058,7 @@ declare namespace Connect {
      */
     Config: HoursOfOperationConfigList;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3067,7 +3138,7 @@ declare namespace Connect {
      */
     SourceType?: SourceType;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3155,7 +3226,7 @@ declare namespace Connect {
      */
     S3Uri: S3Uri;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3199,7 +3270,7 @@ declare namespace Connect {
      */
     QuickConnectIds?: QuickConnectsList;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3231,7 +3302,7 @@ declare namespace Connect {
      */
     QuickConnectConfig: QuickConnectConfig;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3271,7 +3342,7 @@ declare namespace Connect {
      */
     MediaConcurrencies: MediaConcurrencies;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -3348,7 +3419,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -3440,7 +3511,7 @@ declare namespace Connect {
      */
     ClientToken?: ClientToken;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3468,7 +3539,7 @@ declare namespace Connect {
      */
     UseCaseType: UseCaseType;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3496,7 +3567,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3548,7 +3619,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -3644,7 +3715,7 @@ declare namespace Connect {
      */
     Content: VocabularyContent;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -4601,6 +4672,7 @@ declare namespace Connect {
     Percentage: Percentage;
   }
   export type DistributionList = Distribution[];
+  export type Double = number;
   export type Email = string;
   export interface EmailReference {
     /**
@@ -4612,6 +4684,8 @@ declare namespace Connect {
      */
     Value?: ReferenceValue;
   }
+  export interface EmptyFieldValue {
+  }
   export interface EncryptionConfig {
     /**
      * The type of encryption.
@@ -4623,6 +4697,8 @@ declare namespace Connect {
     KeyId: KeyId;
   }
   export type EncryptionType = "KMS"|string;
+  export interface EndAssociatedTasksActionDefinition {
+  }
   export interface Endpoint {
     /**
      * Type of the endpoint.
@@ -4684,7 +4760,7 @@ declare namespace Connect {
      */
     LastModifiedTime: Timestamp;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -4776,7 +4852,7 @@ declare namespace Connect {
      */
     LastModifiedBy: ARN;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -5175,7 +5251,7 @@ declare namespace Connect {
     Name: EventBridgeActionName;
   }
   export type EventBridgeActionName = string;
-  export type EventSourceName = "OnPostCallAnalysisAvailable"|"OnRealTimeCallAnalysisAvailable"|"OnRealTimeChatAnalysisAvailable"|"OnPostChatAnalysisAvailable"|"OnZendeskTicketCreate"|"OnZendeskTicketStatusUpdate"|"OnSalesforceCaseCreate"|"OnContactEvaluationSubmit"|"OnMetricDataUpdate"|string;
+  export type EventSourceName = "OnPostCallAnalysisAvailable"|"OnRealTimeCallAnalysisAvailable"|"OnRealTimeChatAnalysisAvailable"|"OnPostChatAnalysisAvailable"|"OnZendeskTicketCreate"|"OnZendeskTicketStatusUpdate"|"OnSalesforceCaseCreate"|"OnContactEvaluationSubmit"|"OnMetricDataUpdate"|"OnCaseCreate"|"OnCaseUpdate"|string;
   export interface FailedRequest {
     /**
      * Request identifier provided in the API call in the ContactDataRequest to create a contact.
@@ -5192,6 +5268,37 @@ declare namespace Connect {
   }
   export type FailedRequestList = FailedRequest[];
   export type FailureReasonCode = "INVALID_ATTRIBUTE_KEY"|"INVALID_CUSTOMER_ENDPOINT"|"INVALID_SYSTEM_ENDPOINT"|"INVALID_QUEUE"|"MISSING_CAMPAIGN"|"MISSING_CUSTOMER_ENDPOINT"|"MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT"|"REQUEST_THROTTLED"|"IDEMPOTENCY_EXCEPTION"|"INTERNAL_ERROR"|string;
+  export type FieldStringValue = string;
+  export interface FieldValue {
+    /**
+     * Unique identifier of a field.
+     */
+    Id: FieldValueId;
+    /**
+     * Union of potential field value types.
+     */
+    Value: FieldValueUnion;
+  }
+  export type FieldValueId = string;
+  export interface FieldValueUnion {
+    /**
+     * A Boolean number value type.
+     */
+    BooleanValue?: Boolean;
+    /**
+     * a Double number value type.
+     */
+    DoubleValue?: Double;
+    /**
+     * An empty value.
+     */
+    EmptyValue?: EmptyFieldValue;
+    /**
+     * String value type.
+     */
+    StringValue?: FieldStringValue;
+  }
+  export type FieldValues = FieldValue[];
   export interface FilterV2 {
     /**
      * The key to use for filtering data. For example, QUEUE, ROUTING_PROFILE, AGENT, CHANNEL, AGENT_HIERARCHY_LEVEL_ONE, AGENT_HIERARCHY_LEVEL_TWO, AGENT_HIERARCHY_LEVEL_THREE, AGENT_HIERARCHY_LEVEL_FOUR, AGENT_HIERARCHY_LEVEL_FIVE. There must be at least 1 key and a maximum 5 keys. 
@@ -5454,7 +5561,7 @@ declare namespace Connect {
      */
     Groupings?: GroupingsV2;
     /**
-     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT.  AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  The Negate key in Metric Level Filters is not applicable for this metric.   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_ABANDONED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype  
+     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT.  AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_ABANDONED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype  Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype  SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype  
      */
     Metrics: MetricsV2;
     /**
@@ -5564,7 +5671,7 @@ declare namespace Connect {
      */
     CreatedTime?: timestamp;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -5622,7 +5729,7 @@ declare namespace Connect {
      */
     HierarchyPath?: HierarchyPath;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -5868,7 +5975,7 @@ declare namespace Connect {
      */
     Config?: HoursOfOperationConfigList;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -5966,7 +6073,7 @@ declare namespace Connect {
      */
     PhoneNumberDescription?: PhoneNumberDescription;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -7640,7 +7747,7 @@ declare namespace Connect {
   export type NotificationDeliveryType = "EMAIL"|string;
   export interface NotificationRecipientType {
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.
      */
     UserTags?: UserTagMap;
     /**
@@ -7748,6 +7855,22 @@ declare namespace Connect {
     Expiry?: ISO8601Datetime;
   }
   export type Password = string;
+  export interface PauseContactRequest {
+    /**
+     * The identifier of the contact.
+     */
+    ContactId: ContactId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the flow.
+     */
+    ContactFlowId?: ContactFlowId;
+  }
+  export interface PauseContactResponse {
+  }
   export type Percentage = number;
   export type Permission = string;
   export type PermissionsList = SecurityProfilePermission[];
@@ -7831,7 +7954,7 @@ declare namespace Connect {
      */
     Description?: PromptDescription;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -7939,7 +8062,7 @@ declare namespace Connect {
      */
     Status?: QueueStatus;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -8061,7 +8184,7 @@ declare namespace Connect {
      */
     QuickConnectConfig?: QuickConnectConfig;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -8478,6 +8601,22 @@ declare namespace Connect {
   }
   export interface ResumeContactRecordingResponse {
   }
+  export interface ResumeContactRequest {
+    /**
+     * The identifier of the contact.
+     */
+    ContactId: ContactId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the flow.
+     */
+    ContactFlowId?: ContactFlowId;
+  }
+  export interface ResumeContactResponse {
+  }
   export interface RoutingProfile {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -8508,7 +8647,7 @@ declare namespace Connect {
      */
     DefaultOutboundQueueId?: QueueId;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -8687,7 +8826,7 @@ declare namespace Connect {
      */
     LastUpdatedBy: ARN;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -8712,6 +8851,18 @@ declare namespace Connect {
      * Information about the send notification action. Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate 
      */
     SendNotificationAction?: SendNotificationActionDefinition;
+    /**
+     * Information about the create case action. Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.
+     */
+    CreateCaseAction?: CreateCaseActionDefinition;
+    /**
+     * Information about the update case action. Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.
+     */
+    UpdateCaseAction?: UpdateCaseActionDefinition;
+    /**
+     * Information about the end associated tasks action. Supported only for TriggerEventSource values: OnCaseUpdate.
+     */
+    EndAssociatedTasksAction?: EndAssociatedTasksActionDefinition;
   }
   export type RuleActions = RuleAction[];
   export type RuleFunction = string;
@@ -9173,7 +9324,7 @@ declare namespace Connect {
      */
     Description?: SecurityProfileDescription;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -9234,7 +9385,7 @@ declare namespace Connect {
      */
     Description?: SecurityProfileDescription;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }
@@ -9367,7 +9518,7 @@ declare namespace Connect {
   export type SortOrder = "ASCENDING"|"DESCENDING"|string;
   export type SourceApplicationName = string;
   export type SourceId = string;
-  export type SourceType = "SALESFORCE"|"ZENDESK"|string;
+  export type SourceType = "SALESFORCE"|"ZENDESK"|"CASES"|string;
   export interface StartChatContactRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -9505,6 +9656,22 @@ declare namespace Connect {
     StreamingId: StreamingId;
   }
   export interface StartOutboundVoiceContactRequest {
+    /**
+     * The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).
+     */
+    Name?: Name;
+    /**
+     * A description of the voice contact that is shown to an agent in the Contact Control Panel (CCP).
+     */
+    Description?: Description;
+    /**
+     * A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL. ATTACHMENT is not a supported reference type during voice contact creation.
+     */
+    References?: ContactReferences;
+    /**
+     * The contactId that is related to this contact. Linking voice, task, or chat by using RelatedContactID copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using RelatedContactId. 
+     */
+    RelatedContactId?: ContactId;
     /**
      * The phone number of the customer, in E.164 format.
      */
@@ -9808,6 +9975,22 @@ declare namespace Connect {
      */
     TagValue?: String;
   }
+  export interface TagContactRequest {
+    /**
+     * The identifier of the contact in this instance of Amazon Connect. 
+     */
+    ContactId: ContactId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The tags to be assigned to the contact resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.  Authorization is not supported by this tag. 
+     */
+    Tags: ContactTagMap;
+  }
+  export interface TagContactResponse {
+  }
   export type TagKey = string;
   export type TagKeyList = TagKey[];
   export type TagKeyString = string;
@@ -9819,7 +10002,7 @@ declare namespace Connect {
      */
     resourceArn: ARN;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     tags: TagMap;
   }
@@ -9979,6 +10162,7 @@ declare namespace Connect {
      */
     Distributions: DistributionList;
   }
+  export type TemplateId = string;
   export interface Threshold {
     /**
      * The type of comparison. Only "less than" (LT) comparisons are supported.
@@ -10004,6 +10188,8 @@ declare namespace Connect {
   export type TimeZone = string;
   export type TimerEligibleParticipantRoles = "CUSTOMER"|"AGENT"|string;
   export type Timestamp = Date;
+  export type TotalPauseCount = number;
+  export type TotalPauseDurationInSeconds = number;
   export interface TrafficDistributionGroup {
     /**
      * The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.
@@ -10030,7 +10216,7 @@ declare namespace Connect {
      */
     Status?: TrafficDistributionGroupStatus;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -10115,6 +10301,22 @@ declare namespace Connect {
   }
   export type URI = string;
   export type Unit = "SECONDS"|"COUNT"|"PERCENT"|string;
+  export interface UntagContactRequest {
+    /**
+     * The identifier of the contact in this instance of Amazon Connect. 
+     */
+    ContactId: ContactId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A list of tag keys. Existing tags on the contact whose keys are members of this list will be removed.
+     */
+    TagKeys: ContactTagKeys;
+  }
+  export interface UntagContactResponse {
+  }
   export interface UntagResourceRequest {
     /**
      * The Amazon Resource Name (ARN) of the resource.
@@ -10156,6 +10358,12 @@ declare namespace Connect {
      */
     ResetOrderNumber?: Boolean;
   }
+  export interface UpdateCaseActionDefinition {
+    /**
+     * An array of objects with Field ID and Value data.
+     */
+    Fields: FieldValues;
+  }
   export interface UpdateContactAttributesRequest {
     /**
      * The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
@@ -11292,7 +11500,7 @@ declare namespace Connect {
      */
     SecurityProfileIds?: SecurityProfileIds;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
     /**
@@ -11512,7 +11720,7 @@ declare namespace Connect {
      */
     Content?: VocabularyContent;
     /**
-     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
     Tags?: TagMap;
   }