ccs-digitalmarketplace-frameworks 4.11.7 → 4.11.9

package/frameworks/g-cloud-15/manifests/edit_service_as_admin.yml

@@ -9,6 +9,7 @@
   questions:
     - serviceName
     - serviceDescription
+    - supportMultiCloud
 
 - name: Service features and benefits
   editable: True
@@ -18,6 +19,8 @@
 - name: Service scope
   editable: True
   questions:
+    - multiqServiceAddOn
+    - cloudDeploymentModel
     - serviceConstraintsHostingAndSoftware
     - systemRequirements
 
@@ -29,14 +32,25 @@
 - name: User support
   editable: True
   questions:
+    - multiqEmailOrTicketingSupport
+    - multiqPhoneSupport
+    - multiqWebChatSupport
+    - onsiteSupport
+    - supportLevels
     - supportAvailableToThirdParty
 
 - name: How users work with your service
   editable: True
   questions:
+    - multiqBrowser
+    - multiqInstallation
+    - multiqMobile
     - multiqWebInterface
+    - multiqServiceInterface
     - multiqAPIHosting
+    - multiqAPISoftware
     - multiqCommandLineInterface
+    - multiqCustomisation
 
 - name: Onboarding and offboarding
   editable: True

package/frameworks/g-cloud-15/manifests/edit_submission.yml

@@ -15,6 +15,7 @@
   edit_questions: True
   questions:
     - serviceDescription
+    - supportMultiCloud
 
 - name: Service features and benefits
   editable: False
@@ -26,6 +27,8 @@
   editable: False
   edit_questions: True
   questions:
+    - multiqServiceAddOn
+    - cloudDeploymentModel
     - serviceConstraintsHostingAndSoftware
     - systemRequirements
 
@@ -39,15 +42,26 @@
   editable: False
   edit_questions: True
   questions:
+    - multiqEmailOrTicketingSupport
+    - multiqPhoneSupport
+    - multiqWebChatSupport
+    - onsiteSupport
+    - supportLevels
     - supportAvailableToThirdParty
 
 - name: How users work with your service
   editable: False
   edit_questions: True
   questions:
+    - multiqBrowser
+    - multiqInstallation
+    - multiqMobile
     - multiqWebInterface
+    - multiqServiceInterface
     - multiqAPIHosting
+    - multiqAPISoftware
     - multiqCommandLineInterface
+    - multiqCustomisation
 
 - name: Onboarding and offboarding
   editable: False

package/frameworks/g-cloud-15/questions/services/APIDocumentation.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 followup:
   APIDocumentationFormats:
     - true

package/frameworks/g-cloud-15/questions/services/APIDocumentationFormats.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: checkboxes
 options:

package/frameworks/g-cloud-15/questions/services/APISandbox.yml

@@ -0,0 +1,14 @@
+name: API sandbox or test environment
+question: Is there a sandbox or test environment for your API?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if there is a sandbox or test environment for your API.

package/frameworks/g-cloud-15/questions/services/APISoftware.yml

@@ -0,0 +1,21 @@
+name: API
+question: Is there an API for your service?
+filter_label: API
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  APIUsage:
+    - true
+  APIDocumentation:
+    - true
+  APISandbox:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if there is an API for your service.

package/frameworks/g-cloud-15/questions/services/APIUsage.yml

@@ -13,6 +13,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: textbox_large
 max_length_in_words: 200

package/frameworks/g-cloud-15/questions/services/browsersAccess.yml

@@ -0,0 +1,17 @@
+name: Web browser interface
+question: Is your service accessed through a browser?
+filter_label: web browser interface
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  browsersSupported:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if your service is accessed through a browser.

package/frameworks/g-cloud-15/questions/services/browsersSupported.yml

@@ -0,0 +1,27 @@
+name: Supported browsers
+question: What browsers does your service work with?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: checkboxes
+options:
+  - label: Internet Explorer 11
+    value: ie11
+  - label: Microsoft Edge
+    value: edge
+  - label: Firefox
+    value: firefox
+  - label: Chrome
+    value: chrome
+  - label: Safari
+    value: safari
+  - label: Opera
+    value: opera
+
+validations:
+  - name: answer_required
+    message: Select a browser.

package/frameworks/g-cloud-15/questions/services/cloudDeploymentModel.yml

@@ -0,0 +1,26 @@
+name: Cloud deployment model
+question: Is the service a public, private, community or hybrid cloud service?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: checkboxes
+options:
+  - label: Public cloud
+    value: public
+    filter_label: public cloud
+  - label: Private cloud
+    value: private
+    filter_label: private cloud
+  - label: Community cloud
+    value: community
+    filter_label: community cloud
+  - label: Hybrid cloud
+    value: hybrid
+    filter_label: hybrid cloud
+
+validations:
+  - name: answer_required
+    message: Select a service type.

package/frameworks/g-cloud-15/questions/services/customisationAvailable.yml

@@ -0,0 +1,16 @@
+name: Customisation available
+question: Can buyers customise your service?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  customisationDescription:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if buyers can customise your service.

package/frameworks/g-cloud-15/questions/services/customisationDescription.yml

@@ -0,0 +1,25 @@
+name: Description of customisation
+question: How can users customise your service?
+question_advice: >
+  Describe:
+
+    - what can be customised
+    - how users can customise
+    - who can customise
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 200
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_200_words
+    message: Description must be 200 words or fewer.
+  - name: under_character_limit
+    message: Description must be 2000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/documentation.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 followup:
   documentationFormats:

package/frameworks/g-cloud-15/questions/services/documentationAccessibility.yml

@@ -9,6 +9,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 followup:
   documentationAccessibilityDescription:

package/frameworks/g-cloud-15/questions/services/documentationAccessibilityDescription.yml

@@ -9,6 +9,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: textbox_large
 

package/frameworks/g-cloud-15/questions/services/documentationFormats.yml

@@ -12,6 +12,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 followup:
   documentationFormatsOther:

package/frameworks/g-cloud-15/questions/services/documentationFormatsOther.yml

@@ -9,6 +9,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: list
 

package/frameworks/g-cloud-15/questions/services/emailOrTicketingSupport.yml

@@ -0,0 +1,34 @@
+name: Email or online ticketing support
+question: Do you provide email or online ticketing support?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  emailOrTicketingSupportResponseTimes:
+    - "yes"
+    - yes_extra_cost
+  emailOrTicketingSupportPriority:
+    - "yes"
+    - yes_extra_cost
+
+type: radios
+options:
+  - label: "Yes"
+    value: "yes"
+    filter_label: "email or online ticketing"
+    derived_from:
+      question: emailOrTicketingSupport
+      any_of:
+        - yes_extra_cost
+  - label: Yes, at extra cost
+    value: yes_extra_cost
+    filter_ignore: true
+  - label: "No"
+    value: "no"
+    filter_ignore: true
+
+validations:
+  - name: answer_required
+    message: Select the type of email or ticketing support you offer.

package/frameworks/g-cloud-15/questions/services/emailOrTicketingSupportAccessibility.yml

@@ -0,0 +1,23 @@
+name: Online ticketing support accessibility
+question: What accessibility standards does your online ticketing support management meet?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: radios
+options:
+  - label: WCAG 2.1 AAA
+    value: wcag_aaa
+  - label: WCAG 2.1 AA or EN 301 549
+    value: wcag_aa
+  - label: WCAG 2.1 A
+    value: wcag_a
+  - label: None or don’t know
+    value: none
+
+validations:
+  - name: answer_required
+    message: Select what accessibility standards your online ticketing support management meets.

package/frameworks/g-cloud-15/questions/services/emailOrTicketingSupportPriority.yml

@@ -0,0 +1,18 @@
+name: User can manage status and priority of support tickets
+question: Can users manage the status and priority of their support tickets?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+followup:
+  emailOrTicketingSupportAccessibility:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if users can manage the status and priority of their support tickets.

package/frameworks/g-cloud-15/questions/services/emailOrTicketingSupportResponseTimes.yml

@@ -0,0 +1,20 @@
+name: Support response times
+question: How quickly do you respond to questions?
+question_advice: Say if response times are different at weekends.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 100
+
+validations:
+  - name: answer_required
+    message: Enter how quickly you respond to questions.
+  - name: under_100_words
+    message: Description must be 100 words or fewer.
+  - name: under_character_limit
+    message: Description must be 1000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/gettingStarted.yml

@@ -9,6 +9,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: textbox_large
 

package/frameworks/g-cloud-15/questions/services/installation.yml

@@ -0,0 +1,17 @@
+name: Application to install
+question: Is there an application that users install to use your service?
+filter_label: application to install
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  installationCompatibleOperatingSystems:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if there is an application that users install to use your service.

package/frameworks/g-cloud-15/questions/services/installationCompatibleOperatingSystems.yml

@@ -0,0 +1,29 @@
+name: Compatible operating systems
+question: Which operating systems does your service work with?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: checkboxes
+options:
+  - label: Android
+    value: android
+  - label: iOS
+    value: ios
+  - label: Linux or Unix
+    value: linux_or_unix
+  - label: macOS
+    value: macos
+  - label: Windows
+    value: windows
+  - label: Windows Phone
+    value: windows_phone
+  - label: Other
+    value: other
+
+validations:
+  - name: answer_required
+    message: Select an operating system.

package/frameworks/g-cloud-15/questions/services/mobile.yml

@@ -0,0 +1,17 @@
+name: Designed for use on mobile devices
+question: Has your service been designed to work on mobile devices?
+filter_label: mobile devices
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  mobileDifferences:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if your service has been designed to work on mobile devices.

package/frameworks/g-cloud-15/questions/services/mobileDifferences.yml

@@ -0,0 +1,19 @@
+name: Differences between the mobile and desktop service
+question: Describe any differences between the mobile and desktop service.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 100
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_100_words
+    message: Description must be 100 words or fewer.
+  - name: under_character_limit
+    message: Description must be 1000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/multiqAPISoftware.yml

@@ -0,0 +1,16 @@
+id: multiqAPI
+name: API
+question: API
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - APISoftware
+  - APIUsage
+  - APIDocumentation
+  - APIDocumentationFormats
+  - APISandbox

package/frameworks/g-cloud-15/questions/services/multiqBrowser.yml

@@ -0,0 +1,12 @@
+name: Browsers
+question: Browsers
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - browsersAccess
+  - browsersSupported

package/frameworks/g-cloud-15/questions/services/multiqCustomisation.yml

@@ -0,0 +1,12 @@
+name: Customisation
+question: Customisation
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - customisationAvailable
+  - customisationDescription

package/frameworks/g-cloud-15/questions/services/multiqDocumentation.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: multiquestion
 

package/frameworks/g-cloud-15/questions/services/multiqEmailOrTicketingSupport.yml

@@ -0,0 +1,15 @@
+name: Email or ticketing support
+question: Email or ticketing support
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - emailOrTicketingSupport
+  - emailOrTicketingSupportResponseTimes
+  - emailOrTicketingSupportPriority
+  - emailOrTicketingSupportAccessibility
+

package/frameworks/g-cloud-15/questions/services/multiqInstallation.yml

@@ -0,0 +1,12 @@
+name: Installation
+question: Installation
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - installation
+  - installationCompatibleOperatingSystems

package/frameworks/g-cloud-15/questions/services/multiqMobile.yml

@@ -0,0 +1,12 @@
+name: Mobile
+question: Mobile
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - mobile
+  - mobileDifferences

package/frameworks/g-cloud-15/questions/services/multiqPhoneSupport.yml

@@ -0,0 +1,12 @@
+name: Phone support
+question: Phone support
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - phoneSupport
+  - phoneSupportAvailability

package/frameworks/g-cloud-15/questions/services/multiqReselling.yml

@@ -6,6 +6,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: multiquestion
 questions:

package/frameworks/g-cloud-15/questions/services/multiqServiceAddOn.yml

@@ -0,0 +1,12 @@
+name: Add-ons and extensions
+question: Add-ons and extensions
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+ - serviceAddOnType
+ - serviceAddOnDetails

package/frameworks/g-cloud-15/questions/services/multiqServiceFeaturesAndBenefitsHostingAndSoftware.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: multiquestion
 questions:

package/frameworks/g-cloud-15/questions/services/multiqServiceInterface.yml

@@ -0,0 +1,15 @@
+name: Service interface
+question: Service interface
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - serviceInterface
+  - serviceInterfaceDescription
+  - serviceInterfaceAccessibility
+  - serviceInterfaceAccessibilityDescription
+  - serviceInterfaceTesting

package/frameworks/g-cloud-15/questions/services/multiqWebChatSupport.yml

@@ -0,0 +1,15 @@
+name: Web chat support
+question: Web chat support
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: multiquestion
+questions:
+  - webChatSupport
+  - webChatSupportAvailability
+  - webChatSupportAccessibility
+  - webChatSupportAccessibilityDescription
+  - webChatSupportAccessibilityTesting

package/frameworks/g-cloud-15/questions/services/onsiteSupport.yml

@@ -0,0 +1,27 @@
+name: Onsite support
+question: Do you provide onsite support?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: radios
+options:
+  - label: "Yes"
+    value: "yes"
+    derived_from:
+      question: onsiteSupport
+      any_of:
+        - yes_extra_cost
+    filter_label: "onsite support"
+  - label: Yes, at extra cost
+    value: yes_extra_cost
+    filter_ignore: true
+  - label: "No"
+    value: "no"
+    filter_ignore: true
+
+validations:
+  - name: answer_required
+    message: Select the type of onsite support you provide.

package/frameworks/g-cloud-15/questions/services/phoneSupport.yml

@@ -0,0 +1,17 @@
+name: Phone support
+filter_label: phone
+question: Do you provide phone support?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  phoneSupportAvailability:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if you provide phone support.

package/frameworks/g-cloud-15/questions/services/phoneSupportAvailability.yml

@@ -0,0 +1,22 @@
+name: Phone support availability
+question: When can users get phone support?
+question_advice: Choose the closest match to your phone support hours.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: radios
+options:
+  - label: 24 hours, 7 days a week
+    value: "24_7"
+  - label: 9 to 5 (UK time), 7 days a week
+    value: 9_to_5_7_days
+  - label: 9 to 5 (UK time), Monday to Friday
+    value: 9_to_5_mon_to_fri
+
+validations:
+  - name: answer_required
+    message: Select when users can get phone support.

package/frameworks/g-cloud-15/questions/services/resellingOrganisations.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: text
 max_length_in_words: 10

package/frameworks/g-cloud-15/questions/services/resellingType.yml

@@ -6,6 +6,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 followup:
   resellingOrganisations:

package/frameworks/g-cloud-15/questions/services/serviceAddOnDetails.yml

@@ -0,0 +1,19 @@
+name: What software services is the service an extension to
+question: What other software services is your service an extension to?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 50
+
+validations:
+  - name: answer_required
+    message: Enter the other software services your service is an extension to.
+  - name: under_50_words
+    message: Description must be 50 words or fewer.
+  - name: under_character_limit
+    message: Description must be 500 characters or fewer.

package/frameworks/g-cloud-15/questions/services/serviceAddOnType.yml

@@ -0,0 +1,25 @@
+name: Software add-on or extension
+question: Is your service an add-on or extension to other software services?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+followup:
+  serviceAddOnDetails:
+    - "yes"
+    - yes_but_can_standalone
+
+type: radios
+options:
+  - label: "Yes"
+    value: "yes"
+  - label: Yes, but can also be used as a standalone service
+    value: yes_but_can_standalone
+  - label: "No"
+    value: "no"
+
+validations:
+  - name: answer_required
+    message: Select if your service is an add-on or extension to other software services.

package/frameworks/g-cloud-15/questions/services/serviceBenefitsHostingAndSoftware.yml

@@ -11,6 +11,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: list
 list_item_name: service benefit

package/frameworks/g-cloud-15/questions/services/serviceConstraintsHostingAndSoftware.yml

@@ -8,6 +8,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: textbox_large
 max_length_in_words: 100

package/frameworks/g-cloud-15/questions/services/serviceFeaturesHostingAndSoftware.yml

@@ -9,6 +9,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: list
 list_item_name: service feature

package/frameworks/g-cloud-15/questions/services/serviceInterface.yml

@@ -0,0 +1,20 @@
+name: Service interface
+question: Is there a service interface?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+followup:
+  serviceInterfaceDescription:
+    - true
+  serviceInterfaceAccessibility:
+    - true
+  serviceInterfaceTesting:
+    - true
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if there is a service interface.

package/frameworks/g-cloud-15/questions/services/serviceInterfaceAccessibility.yml

@@ -0,0 +1,28 @@
+name: Accessibility standards
+question: What accessibility standards does your service interface meet?
+
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+
+followup:
+  serviceInterfaceAccessibilityDescription:
+    - none
+
+type: radios
+options:
+  - label: WCAG 2.1 AAA
+    value: wcag_aaa
+  - label: WCAG 2.1 AA or EN 301 549
+    value: wcag_aa
+  - label: WCAG 2.1 A
+    value: wcag_a
+  - label: None or don’t know
+    value: none
+
+validations:
+  - name: answer_required
+    message: Select what accessibility standards your service meets.

package/frameworks/g-cloud-15/questions/services/serviceInterfaceAccessibilityDescription.yml

@@ -0,0 +1,21 @@
+name: Description of accessibility
+question: Describe how your service is accessible.
+question_advice: >
+  Include details of what users can and can't do.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 100
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_100_words
+    message: Description must be 100 words or fewer.
+  - name: under_character_limit
+    message: Description must be 1000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/serviceInterfaceDescription.yml

@@ -0,0 +1,19 @@
+name: Description of service interface
+question: Describe the service interface
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 100
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_100_words
+    message: Description must be 100 words or fewer.
+  - name: under_character_limit
+    message: Description must be 1000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/serviceInterfaceTesting.yml

@@ -0,0 +1,19 @@
+name: Accessibility testing
+question: Describe any interface testing you’ve done with users of assistive technology.
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+hidden: true
+
+type: textbox_large
+max_length_in_words: 200
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_200_words
+    message: Description must be 200 words or fewer.
+  - name: under_character_limit
+    message: Description must be 2000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/supportAvailableToThirdParty.yml

@@ -7,6 +7,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 type: boolean
 

package/frameworks/g-cloud-15/questions/services/supportLevels.yml

@@ -0,0 +1,24 @@
+name: Support levels
+question: Describe your support levels
+question_advice: >
+    Describe:
+
+      - the support levels you provide
+      - how much the different support levels you provide cost
+      - whether you provide a technical account manager or cloud support engineer
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 200
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_200_words
+    message: Your answer must be no longer than 200 words.
+  - name: under_character_limit
+    message: Your answer must be no longer than 2000 characters.

package/frameworks/g-cloud-15/questions/services/supportMultiCloud.yml

@@ -0,0 +1,13 @@
+name: Multi cloud support
+question: Does your service support Multi-cloud?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: boolean
+
+validations:
+  - name: answer_required
+    message: Select yes if there is an API for your service.

package/frameworks/g-cloud-15/questions/services/systemRequirements.yml

@@ -10,6 +10,7 @@ depends:
     being:
       - iaas-and-paas
       - iaas-and-paas-above-official
+      - isaas
 
 list_item_name: system requirement
 type: list

package/frameworks/g-cloud-15/questions/services/webChatSupport.yml

@@ -0,0 +1,38 @@
+name: Web chat support
+question: Do you provide web chat support?
+
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+followup:
+  webChatSupportAvailability:
+    - "yes"
+    - yes_extra_cost
+  webChatSupportAccessibility:
+    - "yes"
+    - yes_extra_cost
+  webChatSupportAccessibilityTesting:
+    - "yes"
+    - yes_extra_cost
+
+type: radios
+options:
+  - label: "Yes"
+    value: "yes"
+    filter_label: "web chat"
+    derived_from:
+      question: webChatSupport
+      any_of:
+        - yes_extra_cost
+  - label: Yes, at an extra cost
+    value: yes_extra_cost
+    filter_ignore: true
+  - label: "No"
+    value: "no"
+    filter_ignore: true
+
+validations:
+  - name: answer_required
+    message: Select the type of web chat support you provide.

package/frameworks/g-cloud-15/questions/services/webChatSupportAccessibility.yml

@@ -0,0 +1,27 @@
+name: Web chat support accessibility standard
+question: What accessibility standards does your web chat meet?
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+followup:
+  webChatSupportAccessibilityDescription:
+    - none_or_not_sure
+
+type: radios
+options:
+  - label: WCAG 2.1 AAA
+    value: wcag_aaa
+  - label: WCAG 2.1 AA or EN 301 549
+    value: wcag_aa
+  - label: WCAG 2.1 A
+    value: wcag_a
+  - label: None or don’t know
+    value: none_or_not_sure
+
+validations:
+  - name: answer_required
+    message: Select what accessibility standards your web chat meets.

package/frameworks/g-cloud-15/questions/services/webChatSupportAccessibilityDescription.yml

@@ -0,0 +1,21 @@
+name: How the web chat support is accessible
+question: Describe how your web chat is accessible.
+question_advice: >
+  Include details of what users can and can’t do.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 200
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_200_words
+    message: Description must be 200 words or fewer.
+  - name: under_character_limit
+    message: Description must be 2000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/webChatSupportAccessibilityTesting.yml

@@ -0,0 +1,19 @@
+name: Web chat accessibility testing
+question: Describe any web chat testing that you’ve done with assistive technology users.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: textbox_large
+max_length_in_words: 200
+
+validations:
+  - name: answer_required
+    message: Enter description.
+  - name: under_200_words
+    message: Description must be 200 words or fewer.
+  - name: under_character_limit
+    message: Description must be 2000 characters or fewer.

package/frameworks/g-cloud-15/questions/services/webChatSupportAvailability.yml

@@ -0,0 +1,22 @@
+name: Web chat support availability
+question: When can users get web chat support?
+question_advice: Choose the closest match to your web chat support hours.
+
+hidden: true
+depends:
+  - "on": lot
+    being:
+      - isaas
+
+type: radios
+options:
+  - label: 24 hours, 7 days a week
+    value: "24_7"
+  - label: 9 to 5 (UK time), 7 days a week
+    value: 9_to_5_7_days
+  - label: 9 to 5 (UK time), Monday to Friday
+    value: 9_to_5_mon_to_fri
+
+validations:
+  - name: answer_required
+    message: Select when users can get web chat support.

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "ccs-digitalmarketplace-frameworks",
-  "version": "4.11.7",
+  "version": "4.11.9",
   "description": "Data files for Digital Marketplace’s procurement frameworks",
   "repository": {
     "type": "git",