call-control-sdk 6.4.1-dev.0 → 6.4.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (6) hide show
  1. package/README.md +14 -0
  2. package/dist/index.js +1 -1
  3. package/dist/index.js.map +1 -1
  4. package/dist/index.mjs +1 -1
  5. package/dist/index.mjs.map +1 -1
  6. package/package.json +98 -98
package/dist/index.mjs CHANGED
@@ -1,2 +1,2 @@
1
- var Es=Object.defineProperty,Ts=Object.defineProperties;var Ss=Object.getOwnPropertyDescriptors;var Qo=Object.getOwnPropertySymbols;var Ds=Object.prototype.hasOwnProperty,Ls=Object.prototype.propertyIsEnumerable;var it=(t,o,e)=>o in t?Es(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,c=(t,o)=>{for(var e in o||(o={}))Ds.call(o,e)&&it(t,e,o[e]);if(Qo)for(var e of Qo(o))Ls.call(o,e)&&it(t,e,o[e]);return t},F=(t,o)=>Ts(t,Ss(o));var se=(t,o,e)=>it(t,typeof o!="symbol"?o+"":o,e);var lt=class{constructor(){se(this,"state");se(this,"listeners",[]);se(this,"STORAGE_KEY","call-control-sdk-state");se(this,"apiKey");se(this,"tenantId");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=F(c({},this.state),{agentId:e.agentId||"",process:e.process||null,openConferenceDialog:(e==null?void 0:e.openConferenceDialog)||!1,openCallTransferDialog:(e==null?void 0:e.openCallTransferDialog)||!1,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}validateCredentials(o,e){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");if(!e||typeof e!="string"||e.trim().length===0)throw new Error("Tenant ID not available");this.apiKey=o.trim(),this.tenantId=e.trim()}initialize(o,e,a,l){if(this.validateCredentials(o,e),!a||typeof a!="string"||a.trim().length===0)throw new Error("Agent ID not available");this.state.agentId=a,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.sdkConfig=c({disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},l),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return c({},this.state)}getCredentials(){return{apiKey:this.apiKey,tenantId:this.tenantId}}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=c(c({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}updateConferenceData(o){this.state.conferenceLine=[...o],this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var a;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(a=this.state.conferenceLine)==null?void 0:a.map(l=>l.line===o.line?o:l);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},x=new lt;var rt=class{constructor(){se(this,"config",null);se(this,"ticketId",null);se(this,"baseUrl","");se(this,"eventQueue",[]);se(this,"isOnline",!0);se(this,"retryQueue",[]);se(this,"flushTimer",null)}async init(o){this.config=c({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw x.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let a={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(a),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(a)}catch(l){console.warn("Failed to send event, will retry later:",l)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let a=this.eventQueue.findIndex(l=>l.timestamp===o.timestamp);a>-1&&this.eventQueue.splice(a,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let a of o)await this.sendEvent(a);let e=[...this.retryQueue];this.retryQueue=[];for(let a of e)try{await a()}catch(l){console.error("Retry failed:",l)}}async makeRequest(o,e){var n;let a=`${this.baseUrl}${o}`,l=((n=this.config)==null?void 0:n.retryAttempts)||3;for(let r=1;r<=l;r++)try{return await fetch(a,e)}catch(p){if(r===l)throw p;let C=Math.min(1e3*Math.pow(2,r-1),1e4);await new Promise(f=>setTimeout(f,C))}throw new Error("Max retries exceeded")}setupAutoTracking(){var a;if(typeof window=="undefined"||!((a=this.config)!=null&&a.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(l=>console.warn("Failed to track page visit:",l)),o.clicks!==!1&&document.addEventListener("click",l=>{var r;let n=l.target;(n.tagName==="BUTTON"||n.tagName==="A"||n.onclick||n.getAttribute("role")==="button"||n instanceof HTMLButtonElement&&n.type==="button")&&this.logEvent("click",{element:n.tagName,text:(r=n.textContent)==null?void 0:r.trim().substring(0,100),href:n.getAttribute("href"),id:n.id,className:n.className,role:n.getAttribute("role"),position:{x:l.clientX,y:l.clientY},timestamp:new Date().toISOString()}).catch(p=>console.warn("Failed to track click:",p))}),o.forms!==!1&&document.addEventListener("submit",l=>{let n=l.target,r=new FormData(n),p={};r.forEach((C,f)=>{p[f]=C.toString()}),this.logEvent("formSubmission",{formId:n.id,action:n.action,method:n.method,fields:Object.keys(p),fieldCount:Object.keys(p).length,timestamp:new Date().toISOString()}).catch(C=>console.warn("Failed to track form submission:",C))}),o.inputs!==!1){let l;document.addEventListener("input",n=>{let r=n.target;(r.tagName==="INPUT"||r.tagName==="TEXTAREA"||r.tagName==="SELECT")&&(clearTimeout(l),l=setTimeout(()=>{var p;this.logEvent("fieldChange",{element:r.tagName,type:r.getAttribute("type"),name:r.getAttribute("name"),id:r.id,valueLength:((p=r.value)==null?void 0:p.length)||0,timestamp:new Date().toISOString()}).catch(C=>console.warn("Failed to track field change:",C))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let l=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:l,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",l=>{this.logEvent("jsError",{message:l.message,filename:l.filename,lineno:l.lineno,colno:l.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",l=>{var n;this.logEvent("unhandledRejection",{reason:(n=l.reason)==null?void 0:n.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let l=window.performance.navigation,n=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:n.navigationStart,loadTime:n.loadEventEnd-n.navigationStart,domReady:n.domContentLoadedEventEnd-n.navigationStart,renderTime:n.loadEventEnd-n.domContentLoadedEventEnd,navigationType:l.type,redirectCount:l.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},ct=new rt;typeof window!="undefined"&&(window.EventTracker=ct);import{useCallback as Ps,useState as Ne}from"react";var Qe="10.10.102.42",H=`https://${Qe}:8095`,Is=`wss://${Qe}:8095`,K={v1:"/api/v1"},_={LOGIN:`${H}${K.v1}/cti/login?provider=convox`,READY_AGENT:`${H}${K.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${H}${K.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${H}${K.v1}/cti/calls?provider=convox`,HOLD_CALL:`${H}${K.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${H}${K.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${H}${K.v1}/cti/unmute-call?provider=convox`,END_CALL:`${H}${K.v1}/cti/calls/end?provider=convox`,LOGOUT:`${H}${K.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${H}${K.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${H}${K.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${H}${K.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${H}${K.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${H}${K.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${H}${K.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${H}${K.v1}/cti/users`,PROCESS_LIST:`${H}${K.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${H}${K.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${H}${K.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${H}${K.v1}/users/get_sentiment_analysis`},Zo={WS:`${Is}${K.v1}/cti/ws`};import _s from"axios";var es,ts,Rs=(ts=(es=x.getCredentials())==null?void 0:es.apiKey)!=null?ts:"",ws=6e4;function ks(){var t,o;return(o=(t=x.getCredentials())==null?void 0:t.apiKey)!=null?o:""}function Ns(){var o,e,a,l;let t=_s.create({baseURL:H,headers:{"Content-Type":"application/json",Accept:"application/json","x-tenant-id":(e=(o=x.getCredentials())==null?void 0:o.tenantId)!=null?e:"","x-api-key":(l=(a=x.getCredentials())==null?void 0:a.apiKey)!=null?l:"",Authorization:`Bearer ${Rs}`},timeout:ws,withCredentials:!1});return t.interceptors.request.use(n=>{var p,C,f,D;let r=ks();return r&&n.headers&&(n.headers.Authorization=`Bearer ${r}`,n.headers["x-tenant-id"]=(C=(p=x.getCredentials())==null?void 0:p.tenantId)!=null?C:"",n.headers["x-api-key"]=(D=(f=x.getCredentials())==null?void 0:f.apiKey)!=null?D:""),n.metadata={startTime:new Date().getTime()},n},n=>(console.error("Request interceptor error:",n),Promise.reject(n))),t.interceptors.response.use(n=>{var C;let r=new Date().getTime(),p=(C=n.config.metadata)==null?void 0:C.startTime;return p&&console.log(`Request to ${n.config.url} took ${r-p}ms`),n},async n=>{var p;let r=n.config;return((p=n.response)==null?void 0:p.status)===401&&!r._retry&&console.warn("Unauthorized request, attempting retry..."),n.response||(console.error("Network error:",n.message),n.message="Network error: Please check your internet connection"),n.response&&n.response.status>=500&&(console.error("Server error:",n.response.status,n.response.data),n.message="Server error: Please try again later"),Promise.reject(n)}),t}var As=Ns(),Z=As;var Os=()=>{let[t,o]=Ne(!1),[e,a]=Ne(!1),[l,n]=Ne(!1),[r,p]=Ne(null),[C,f]=Ne(null);return{logout:Ps(async()=>{var y;let d=JSON.parse((y=localStorage.getItem("call-control-sdk-state"))!=null?y:"");o(!0);let g={action:"LOGOUTUSER",userId:d.agentId||""};return Z.post(_.LOGOUT,g).then(m=>(x.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),f(m==null?void 0:m.data),a(!0),m==null?void 0:m.data)).catch(m=>{var b;return n(!0),p(m),(b=m==null?void 0:m.response)==null?void 0:b.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:l,error:r,data:C}};import{useCallback as Us,useState as Ae}from"react";var Ms=()=>{let[t,o]=Ae(!1),[e,a]=Ae(!1),[l,n]=Ae(!1),[r,p]=Ae(null),[C,f]=Ae(null);return{handleEndCall:Us(async d=>{var m,b,R,O,M,A,$,Q,q,k,v,T,ee,oe,I;let g=JSON.parse((m=localStorage.getItem("call-control-sdk-state"))!=null?m:"");o(!0);let y={action:"ENDCALL",userId:g==null?void 0:g.agentId,processid:(O=(R=(b=g==null?void 0:g.process)==null?void 0:b.process_id)==null?void 0:R.toString())!=null?O:"",process_name:(A=(M=g==null?void 0:g.process)==null?void 0:M.process_name)!=null?A:"",callreferenceid:(Q=($=g==null?void 0:g.callData)==null?void 0:$.convox_id)!=null?Q:"",mobile_number:(k=(q=g==null?void 0:g.callData)==null?void 0:q.phone_number)!=null?k:"",disposition:(v=d==null?void 0:d.disposition)!=null?v:"RES",set_followUp:(T=d==null?void 0:d.followUp)!=null?T:"N",callback_date:(ee=d==null?void 0:d.callbackDate)!=null?ee:"",callback_hrs:(oe=d==null?void 0:d.callbackHrs)!=null?oe:"",callback_mins:(I=d==null?void 0:d.callbackMins)!=null?I:"",endcall_type:"CLOSE"};return Z.post(_.END_CALL,y).then(E=>(x.endCall(),f(E==null?void 0:E.data),a(!0),E==null?void 0:E.data)).catch(E=>{var N;return n(!0),p(E),(N=E==null?void 0:E.response)==null?void 0:N.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:l,error:r,data:C}};import{useCallback as Bs,useState as Pe}from"react";var Hs=()=>{let[t,o]=Pe(!1),[e,a]=Pe(!1),[l,n]=Pe(!1),[r,p]=Pe(null),[C,f]=Pe(null);return{handleStartCall:Bs(async d=>{var y,m,b,R,O,M,A,$,Q;let g=JSON.parse((y=localStorage.getItem("call-control-sdk-state"))!=null?y:"");if(o(!0),((m=g==null?void 0:g.callData)==null?void 0:m.status)==="IDLE"){let q={action:"CALL",userId:g==null?void 0:g.agentId,phone_number:d==null?void 0:d.mobileNumber};return Z.post(_.CLICK_TO_CALL,q).then(k=>(f(k==null?void 0:k.data),a(!0),k==null?void 0:k.data)).catch(k=>{var v;return n(!0),p(k),(v=k==null?void 0:k.response)==null?void 0:v.data}).finally(()=>{o(!1)})}else if(((b=g==null?void 0:g.callData)==null?void 0:b.status)==="ONCALL"){let q=(O=(R=g==null?void 0:g.conferenceLine)==null?void 0:R.filter(v=>v.line!==1))==null?void 0:O.find(v=>v.status==="IDLE"&&!(v!=null&&v.isCallStart)),k={action:"EXTERNAL_CONFERENCE",operation:`CALL${q.line}`,line_used:String(q.line),thirdparty_no:d==null?void 0:d.mobileNumber,userid:(A=(M=g.callData)==null?void 0:M.agent_id)!=null?A:"",process:(Q=($=g.callData)==null?void 0:$.process_name)!=null?Q:""};return Z.post(_.CONFERENCE_CALL,k).then(v=>(f(v==null?void 0:v.data),a(!0),x.setConferenceLine(F(c({},q),{isCallStart:!0,status:"ONCALL",phone:d==null?void 0:d.mobileNumber})),x.setOpenConferenceDialog(!0),v==null?void 0:v.data)).catch(v=>{var T;return n(!0),p(v),(T=v==null?void 0:v.response)==null?void 0:T.data}).finally(()=>{o(!1)})}else alert("Agent is not 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0:kt.toUpperCase())==="RINGING"||((At=(Nt=e.callData)==null?void 0:Nt.status)==null?void 0:At.toUpperCase())==="WRAPUP"?"action.selected":"success.main"}})})})}),u(ys,{sx:{color:"success.main",width:"40px",marginRight:"10px",fontSize:"18px",fontWeight:"600"},children:On(ee)}),u(nt,{sx:{padding:"18px 0px"},label:qe||Le?u(re,{sx:{fontWeight:"bold",width:"60px",display:"flex",alignItems:"center",justifyContent:"center"},children:u(Be,{size:"20px"})}):u(ys,{variant:"body2",sx:{fontWeight:"bold",width:"60px",textAlign:"center"},children:(Ut=(Ot=(Pt=e.callData)==null?void 0:Pt.status)==null?void 0:Ot.toUpperCase())!=null?Ut:"N/A"}),onClick:_e,deleteIcon:u(bn,{color:"primary"}),onDelete:_e})]}),ge(re,{sx:{display:"flex",gap:1,justifyContent:"center",alignItems:"center"},children:[u(he,{title:"Agent Ready",children:u(Se,{variant:((Bt=(Mt=e.callData)==null?void 0:Mt.status)==null?void 0:Bt.toUpperCase())==="BREAK"||(($t=(Ht=e.callData)==null?void 0:Ht.status)==null?void 0:$t.toUpperCase())==="MISSED"?"outlined":"contained",onClick:i=>{var h,U,ne,ae;(((U=(h=e.callData)==null?void 0:h.status)==null?void 0:U.toUpperCase())==="BREAK"||((ae=(ne=e.callData)==null?void 0:ne.status)==null?void 0:ae.toUpperCase())==="MISSED")&&(i.stopPropagation(),Ye())},classes:{root:((qt=(zt=e.callData)==null?void 0:zt.status)==null?void 0:qt.toUpperCase())==="BREAK"||((Kt=(Ft=e.callData)==null?void 0:Ft.status)==null?void 0:Kt.toUpperCase())==="MISSED"?"outlined":"enabled"},sx:c({},((Gt=(Wt=e.callData)==null?void 0:Wt.status)==null?void 0:Gt.toUpperCase())==="BREAK"||((Yt=(jt=e.callData)==null?void 0:jt.status)==null?void 0:Yt.toUpperCase())==="MISSED"?r:n),disabled:Le,children:u(In,{})})}),u(he,{title:e.isHolding?"Resume":"Hold",children:u(Se,{variant:e.isHolding&&((Jt=(Xt=e.callData)==null?void 0:Xt.status)==null?void 0:Jt.toUpperCase())==="ONCALL"?"contained":"outlined",onClick:i=>{i.stopPropagation(),Je()},sx:e.isHolding&&((Qt=(Vt=e.callData)==null?void 0:Vt.status)==null?void 0:Qt.toUpperCase())==="ONCALL"?c({},n):((eo=(Zt=e.callData)==null?void 0:Zt.status)==null?void 0:eo.toUpperCase())==="ONCALL"?c({},r):c({},l),disabled:((oo=(to=e.callData)==null?void 0:to.status)==null?void 0:oo.toUpperCase())!=="ONCALL"&&!e.isHolding||j,children:j?u(Be,{size:"20px",sx:{color:o.palette.primary.main}}):e.isHolding?u(Ln,{}):u(Tn,{})})}),u(he,{title:e.isMuted?"Unmute":"Mute",children:u(Se,{variant:e.isMuted&&((no=(so=e.callData)==null?void 0:so.status)==null?void 0:no.toUpperCase())==="ONCALL"?"contained":"outlined",onClick:i=>{i.stopPropagation(),Ve()},sx:e.isMuted&&((io=(ao=e.callData)==null?void 0:ao.status)==null?void 0:io.toUpperCase())==="ONCALL"?c({},n):((ro=(lo=e.callData)==null?void 0:lo.status)==null?void 0:ro.toUpperCase())==="ONCALL"?c({},r):c({},l),disabled:((po=(co=e.callData)==null?void 0:co.status)==null?void 0:po.toUpperCase())!=="ONCALL"&&!e.isMuted||De,children:De?u(Be,{size:"20px",sx:{color:o.palette.primary.main}}):e.isMuted?u(En,{}):u(vn,{})})}),!((uo=e.sdkConfig)!=null&&uo.disableCallTransferButton)&&u(he,{title:"Transfer Call",children:u(Se,{variant:e.openCallTransferDialog?"contained":"outlined",onClick:i=>{var h,U;((U=(h=e.callData)==null?void 0:h.status)==null?void 0:U.toUpperCase())==="ONCALL"&&(i.stopPropagation(),x.setOpenCallTransferDialog(!0))},sx:e.openCallTransferDialog?c({},n):((fo=(go=e.callData)==null?void 0:go.status)==null?void 0:fo.toUpperCase())==="ONCALL"?c({},r):c({},l),disabled:((xo=(mo=e.callData)==null?void 0:mo.status)==null?void 0:xo.toUpperCase())!=="ONCALL",children:u(_n,{})})}),!((Co=e.sdkConfig)!=null&&Co.disableConferenceButton)&&u(he,{title:"Conference Call",children:u(Se,{variant:e.openConferenceDialog?"contained":"outlined",onClick:i=>{var h,U;((U=(h=e.callData)==null?void 0:h.status)==null?void 0:U.toUpperCase())==="ONCALL"&&(i.stopPropagation(),x.setOpenConferenceDialog(!0))},sx:e.openConferenceDialog?c({},n):((bo=(yo=e.callData)==null?void 0:yo.status)==null?void 0:bo.toUpperCase())==="ONCALL"?c({},r):c({},l),disabled:((vo=(ho=e.callData)==null?void 0:ho.status)==null?void 0:vo.toUpperCase())!=="ONCALL",children:u(yn,{})})}),!((Eo=e.sdkConfig)!=null&&Eo.disableEndCallButton)&&u(he,{title:"End Call",children:u(Se,{variant:((So=(To=e.callData)==null?void 0:To.status)==null?void 0:So.toUpperCase())==="ONCALL"||((Lo=(Do=e.callData)==null?void 0:Do.status)==null?void 0:Lo.toUpperCase())==="RINGING"||((_o=(Io=e.callData)==null?void 0:Io.status)==null?void 0:_o.toUpperCase())==="WRAPUP"?"contained":"outlined",onClick:i=>{var h,U,ne,ae,de,fe;(((U=(h=e.callData)==null?void 0:h.status)==null?void 0:U.toUpperCase())==="ONCALL"||((ae=(ne=e.callData)==null?void 0:ne.status)==null?void 0:ae.toUpperCase())==="RINGING"||((fe=(de=e.callData)==null?void 0:de.status)==null?void 0:fe.toUpperCase())==="WRAPUP")&&(i.stopPropagation(),O(!0))},sx:((wo=(Ro=e.callData)==null?void 0:Ro.status)==null?void 0:wo.toUpperCase())==="ONCALL"||((No=(ko=e.callData)==null?void 0:ko.status)==null?void 0:No.toUpperCase())==="RINGING"||((Po=(Ao=e.callData)==null?void 0:Ao.status)==null?void 0:Po.toUpperCase())==="WRAPUP"?F(c({},n),{borderRight:"1px",backgroundColor:"error.main",minWidth:"60px !important",boxShadow:" 0px 2px 1px #5f3f3f",border:`1px solid ${o.palette.error.light}`,height:"40px","&:hover":{bgcolor:"error.light",boxShadow:" 0px 2px 1px #5f3f3f",border:`0px solid ${o.palette.error.light}`},"&:active":{bgcolor:"error.light",boxShadow:`inset 1px -2px 4px ${o.palette.primary.light}`}}):F(c({},l),{minWidth:"60px !important"}),disabled:((Uo=(Oo=e.callData)==null?void 0:Oo.status)==null?void 0:Uo.toUpperCase())!=="ONCALL"&&((Bo=(Mo=e.callData)==null?void 0:Mo.status)==null?void 0:Bo.toUpperCase())!=="RINGING"&&(($o=(Ho=e.callData)==null?void 0:Ho.status)==null?void 0:$o.toUpperCase())!=="WRAPUP"||Ie,children:Ie?u(Be,{size:"20px",color:"error"}):u(xn,{})})})]})]})})})}),u(ms,{in:!0,timeout:300,children:ge(Cs,{ref:X,elevation:Y?4:1,sx:{position:"absolute",left:B.x,top:B.y,borderRadius:2,bgcolor:"background.paper",zIndex:Number.MAX_SAFE_INTEGER,transition:o.transitions.create(["box-shadow","transform"],{duration:o.transitions.duration.short}),visibility:D&&!((zo=e.sdkConfig)!=null&&zo.disableSoftPhone)?"visible":"hidden",userSelect:"none"},children:[ge(re,{sx:{display:"flex",alignItems:"center",justifyContent:"space-between",cursor:"all-scroll",padding:"0px 10px"},onMouseDown:w,onTouchStart:L,children:[u(fs,{sx:{transform:"rotate(90deg)",color:"#7b7b7b"}})," ",u(at,{onClick:()=>d(!1),children:u(Cn,{})})]}),u(re,{children:u("iframe",{src:`https://${Qe}/ConVoxCCS/iframe?agent_id=${e.agentId}&process_id=${(qo=e.process)==null?void 0:qo.process_id}`,height:380,width:420,allow:"camera; microphone; autoplay",style:{border:"none"}})})]})}),u(gt,{anchorEl:m,open:!!m,onClose:Ge,onClick:i=>i.stopPropagation(),sx:{zIndex:99999},children:ge(re,{sx:{all:"unset",padding:"10px","&hover":{backgroundColor:"white"}},children:[u(kn,{size:"small",value:v,placeholder:"Enter Mobile No.",onChange:i=>{T(i.target.value)}}),u(at,{color:"info",onClick:()=>{Xe(v)},children:J?u(Be,{size:"20px",sx:{color:o.palette.success.main}}):u(Dn,{color:"success"})})]})}),ge(gt,{anchorEl:g,open:!!g,onClose:je,onClick:i=>i.stopPropagation(),sx:{zIndex:99999},children:[u(xs,{onClick:()=>Re("Lunch"),children:"- Lunch"}),u(xs,{onClick:()=>Re("Tea"),children:"- Tea"})]}),u(gt,{anchorEl:C,open:!!C,onClose:Ke,onClick:i=>i.stopPropagation(),sx:{zIndex:99999},children:ge(re,{sx:{display:"flex",justifyContent:"flex-start",flexDirection:"column",padding:"0px 10px","&hover":{backgroundColor:"white"}},children:[u(nt,{icon:u(hn,{color:"secondary"}),variant:"outlined",label:"Waiting - 25",sx:{margin:"4px 2px"}}),u(nt,{icon:u(Sn,{color:"info"}),label:"Pending - 99+",variant:"outlined",sx:{margin:"4px 2px"}}),u(nt,{icon:u(Rn,{color:"success"}),variant:"outlined",label:"Upcoming - 66",sx:{margin:"4px 2px"}})]})}),!!e.openConferenceDialog&&u(cs,{}),!!e.openCallTransferDialog&&u(ds,{open:e.openCallTransferDialog}),!!R&&u(ps,{open:R,setOpen:O,onSubmitDisposition:ye}),!!$&&u(gs,{open:$,setOpen:Q})]})}import{memo as Mn}from"react";import{jsx as Bn}from"react/jsx-runtime";var ft=Mn(({children:t})=>Bn(as,{children:t}));ft.displayName="SDKProvider";import{jsx as hs}from"react/jsx-runtime";var vs=Hn(({onDataChange:t})=>{let o=$n(e=>{try{t&&typeof t=="function"&&t(e)}catch(a){console.error("Error in CallControlPanel data change handler:",a)}},[t]);return hs(ft,{children:hs(bs,{onDataChange:o})})});vs.displayName="CallControlPanel";async function Pi({apiKey:t,tenantId:o,agentId:e,sdkConfig:a}){if(!t||typeof t!="string"||t.trim().length===0)throw new Error("SDK initialization failed: API key is required and must be a non-empty string");if(!o||typeof o!="string"||o.trim().length===0)throw new Error("SDK initialization failed: Tenant ID is required and must be a non-empty string");if(!e||typeof e!="string"||e.trim().length===0)throw new Error("SDK initialization failed: Agent ID is required and must be a non-empty string");try{if(await ct.init({apiKey:t.trim(),tenantId:o.trim(),agentId:e.trim(),baseUrl:H}))console.log("SDK initialized successfully"),x.initialize(t.trim(),o.trim(),e.trim(),a);else throw console.error("SDK initialization failed: Event tracker initialization returned false"),x.setInitCheck(),new Error("SDK initialization failed: Unable to establish connection with the CTI system")}catch(l){throw console.error("SDK initialization error:",l),x.setInitCheck(),l instanceof Error?l:new Error(`SDK initialization failed: ${String(l)}`)}}function Oi(){return"6.x.x"}function Ui(){return x.getState().isInitialized}export{vs as CallControlPanel,Oi as getSDKVersion,Pi as initSDK,Ui as isSDKInitialized,Hs as useClickToCall,Ms as useEndCall,qs as useGetCallerData,Os as useLogout};
1
+ var vn=Object.defineProperty,Dn=Object.defineProperties;var Ln=Object.getOwnPropertyDescriptors;var Qo=Object.getOwnPropertySymbols;var _n=Object.prototype.hasOwnProperty,In=Object.prototype.propertyIsEnumerable;var lt=(e,o,t)=>o in e?vn(e,o,{enumerable:!0,configurable:!0,writable:!0,value:t}):e[o]=t,c=(e,o)=>{for(var t in o||(o={}))_n.call(o,t)&&lt(e,t,o[t]);if(Qo)for(var t of Qo(o))In.call(o,t)&&lt(e,t,o[t]);return e},F=(e,o)=>Dn(e,Ln(o));var ie=(e,o,t)=>lt(e,typeof o!="symbol"?o+"":o,t);var Qe="uat-cti.aighospitals.com",H=`https://${Qe}:8095`,Rn=`wss://${Qe}:8095`,K={v1:"/api/v1"},_={LOGIN:`${H}${K.v1}/cti/login?provider=convox`,READY_AGENT:`${H}${K.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${H}${K.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${H}${K.v1}/cti/calls?provider=convox`,HOLD_CALL:`${H}${K.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${H}${K.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${H}${K.v1}/cti/unmute-call?provider=convox`,END_CALL:`${H}${K.v1}/cti/calls/end?provider=convox`,LOGOUT:`${H}${K.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${H}${K.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${H}${K.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${H}${K.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${H}${K.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${H}${K.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${H}${K.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${H}${K.v1}/cti/users`,PROCESS_LIST:`${H}${K.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${H}${K.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${H}${K.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${H}${K.v1}/users/get_sentiment_analysis`},en={WS:`${Rn}${K.v1}/cti/ws`},me="call-control-sdk-state";var rt=class{constructor(){ie(this,"state");ie(this,"listeners",[]);ie(this,"STORAGE_KEY",me);ie(this,"apiKey");ie(this,"tenantId");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{authorization:void 0,process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let t=JSON.parse(o);this.state=F(c({},this.state),{agentId:t.agentId||"",authorization:t.authorization||void 0,process:t.process||null,openConferenceDialog:(t==null?void 0:t.openConferenceDialog)||!1,openCallTransferDialog:(t==null?void 0:t.openCallTransferDialog)||!1,isInitialized:t.isInitialized||!1,sdkConfig:t.sdkConfig||{disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},isHolding:t.isHolding||!1,isMuted:t.isMuted||!1,status:t.status||"idle",callStartTime:t.callStartTime||null,controlPanelPosition:t.controlPanelPosition||{x:10,y:10},iframePosition:t.iframePosition||{x:10,y:80},callData:t.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:t.conferenceLine&&Array.isArray(t.conferenceLine)&&t.conferenceLine.length>0?t.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,authorization:this.state.authorization,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}validateCredentials(o,t){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");if(!t||typeof t!="string"||t.trim().length===0)throw new Error("Tenant ID not available");this.apiKey=o.trim(),this.tenantId=t.trim()}initialize(o,t,i,l,s){if(this.validateCredentials(o,t),!i||typeof i!="string"||i.trim().length===0)throw new Error("Agent ID not available");this.state.agentId=i,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.authorization=s,this.state.sdkConfig=c({disableEndCallButton:!1,disabledDialButton:!1,disableCallTransferButton:!1,isDraggable:!0,disableSoftPhone:!1,disableConferenceButton:!1,disabled:{},enabled:{},outlined:{}},l),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return c({},this.state)}getCredentials(){return{apiKey:this.apiKey,tenantId:this.tenantId}}getSdkAuthToken(){var o;return(o=this.state.authorization)==null?void 0:o.accessToken}subscribe(o){return this.listeners.push(o),()=>{let t=this.listeners.indexOf(o);t>-1&&this.listeners.splice(t,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=c(c({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}updateConferenceData(o){this.state.conferenceLine=[...o],this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var i;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let t=(i=this.state.conferenceLine)==null?void 0:i.map(l=>l.line===o.line?o:l);this.state.conferenceLine=t,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},x=new rt;var ct=class{constructor(){ie(this,"config",null);ie(this,"ticketId",null);ie(this,"baseUrl","");ie(this,"eventQueue",[]);ie(this,"flushTimer",null)}async init(o){this.config=c({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let t=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),t}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw x.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let t=await o.json();return this.ticketId=t.ticketId,this.config.autoTrack&&this.setupAutoTracking(),t}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,t){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let i={eventType:o,eventData:t,timestamp:Date.now()};this.eventQueue.push(i),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift()}async makeRequest(o,t){var s;let i=`${this.baseUrl}${o}`,l=((s=this.config)==null?void 0:s.retryAttempts)||3;for(let r=1;r<=l;r++)try{return await fetch(i,t)}catch(f){if(r===l)throw f;let b=Math.min(1e3*Math.pow(2,r-1),1e4);await new Promise(m=>setTimeout(m,b))}throw new Error("Max retries exceeded")}setupAutoTracking(){var i;if(typeof window=="undefined"||!((i=this.config)!=null&&i.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(l=>console.warn("Failed to track page visit:",l)),o.clicks!==!1&&document.addEventListener("click",l=>{var r;let s=l.target;(s.tagName==="BUTTON"||s.tagName==="A"||s.onclick||s.getAttribute("role")==="button"||s instanceof HTMLButtonElement&&s.type==="button")&&this.logEvent("click",{element:s.tagName,text:(r=s.textContent)==null?void 0:r.trim().substring(0,100),href:s.getAttribute("href"),id:s.id,className:s.className,role:s.getAttribute("role"),position:{x:l.clientX,y:l.clientY},timestamp:new Date().toISOString()}).catch(f=>console.warn("Failed to track click:",f))}),o.forms!==!1&&document.addEventListener("submit",l=>{let s=l.target,r=new FormData(s),f={};r.forEach((b,m)=>{f[m]=b.toString()}),this.logEvent("formSubmission",{formId:s.id,action:s.action,method:s.method,fields:Object.keys(f),fieldCount:Object.keys(f).length,timestamp:new Date().toISOString()}).catch(b=>console.warn("Failed to track form submission:",b))}),o.inputs!==!1){let l;document.addEventListener("input",s=>{let r=s.target;(r.tagName==="INPUT"||r.tagName==="TEXTAREA"||r.tagName==="SELECT")&&(clearTimeout(l),l=setTimeout(()=>{var f;this.logEvent("fieldChange",{element:r.tagName,type:r.getAttribute("type"),name:r.getAttribute("name"),id:r.id,valueLength:((f=r.value)==null?void 0:f.length)||0,timestamp:new Date().toISOString()}).catch(b=>console.warn("Failed to track field change:",b))},1e3))})}let t=Date.now();window.addEventListener("beforeunload",()=>{let l=Date.now()-t;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:l,timestamp:new Date().toISOString()})}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",l=>{this.logEvent("jsError",{message:l.message,filename:l.filename,lineno:l.lineno,colno:l.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",l=>{var s;this.logEvent("unhandledRejection",{reason:(s=l.reason)==null?void 0:s.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let l=window.performance.navigation,s=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:s.navigationStart,loadTime:s.loadEventEnd-s.navigationStart,domReady:s.domContentLoadedEventEnd-s.navigationStart,renderTime:s.loadEventEnd-s.domContentLoadedEventEnd,navigationType:l.type,redirectCount:l.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(window.addEventListener("online",()=>{console.log("EventTracker: Back online, flushing queued events")}),window.addEventListener("offline",()=>{console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){this.flushTimer&&clearInterval(this.flushTimer)}},dt=new ct;typeof window!="undefined"&&(window.EventTracker=dt);import{useCallback as Un,useState as Ne}from"react";import An from"axios";var tn,wn=(tn=x.getSdkAuthToken())!=null?tn:"",Nn=6e4;function kn(){var e;return(e=x.getSdkAuthToken())!=null?e:""}function On(){var o,t,i,l;let e=An.create({baseURL:H,headers:{"Content-Type":"application/json",Accept:"application/json","x-tenant-id":(t=(o=x.getCredentials())==null?void 0:o.tenantId)!=null?t:"","x-api-key":(l=(i=x.getCredentials())==null?void 0:i.apiKey)!=null?l:"",Authorization:`${wn}`},timeout:Nn,withCredentials:!1});return e.interceptors.request.use(s=>{let r=kn();return r&&s.headers&&(s.headers.Authorization=`${r}`),s.metadata={startTime:new Date().getTime()},s},s=>(console.error("Request interceptor error:",s),Promise.reject(s))),e.interceptors.response.use(s=>{var b;let r=new Date().getTime(),f=(b=s.config.metadata)==null?void 0:b.startTime;return f&&console.log(`Request to ${s.config.url} took ${r-f}ms`),s},async s=>{var f;let r=s.config;return((f=s.response)==null?void 0:f.status)===401&&!r._retry&&(x.setInitCheck(),console.warn("Unauthorized request, attempting retry...")),s.response||(console.error("Network error:",s.message),s.message="Network error: Please check your internet connection"),s.response&&s.response.status>=500&&(console.error("Server error:",s.response.status,s.response.data),s.message="Server error: Please try again later"),Promise.reject(s)}),e}var Pn=On(),Q=Pn;var Mn=()=>{let[e,o]=Ne(!1),[t,i]=Ne(!1),[l,s]=Ne(!1),[r,f]=Ne(null),[b,m]=Ne(null);return{logout:Un(async()=>{var C;let d=JSON.parse((C=localStorage.getItem(me))!=null?C:"");o(!0);let u={action:"LOGOUTUSER",userId:d.agentId||""};return Q.post(_.LOGOUT,u).then(g=>(x.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),m(g==null?void 0:g.data),i(!0),g==null?void 0:g.data)).catch(g=>{var y;return s(!0),f(g),(y=g==null?void 0:g.response)==null?void 0:y.data}).finally(()=>{o(!1)})},[]),isLoading:e,isSuccess:t,isError:l,error:r,data:b}};import{useCallback as Bn,useState as ke}from"react";var Hn=()=>{let[e,o]=ke(!1),[t,i]=ke(!1),[l,s]=ke(!1),[r,f]=ke(null),[b,m]=ke(null);return{handleEndCall:Bn(async d=>{var g,y,R,P,M,k,z,Z,q,w,h,T,ee,oe,L;let u=JSON.parse((g=localStorage.getItem(me))!=null?g:"");o(!0);let C={action:"ENDCALL",userId:u==null?void 0:u.agentId,processid:(P=(R=(y=u==null?void 0:u.process)==null?void 0:y.process_id)==null?void 0:R.toString())!=null?P:"",process_name:(k=(M=u==null?void 0:u.process)==null?void 0:M.process_name)!=null?k:"",callreferenceid:(Z=(z=u==null?void 0:u.callData)==null?void 0:z.convox_id)!=null?Z:"",mobile_number:(w=(q=u==null?void 0:u.callData)==null?void 0:q.phone_number)!=null?w:"",disposition:(h=d==null?void 0:d.disposition)!=null?h:"RES",set_followUp:(T=d==null?void 0:d.followUp)!=null?T:"N",callback_date:(ee=d==null?void 0:d.callbackDate)!=null?ee:"",callback_hrs:(oe=d==null?void 0:d.callbackHrs)!=null?oe:"",callback_mins:(L=d==null?void 0:d.callbackMins)!=null?L:"",endcall_type:"CLOSE"};return Q.post(_.END_CALL,C).then(S=>(x.endCall(),m(S==null?void 0:S.data),i(!0),S==null?void 0:S.data)).catch(S=>{var N;return s(!0),f(S),(N=S==null?void 0:S.response)==null?void 0:N.data}).finally(()=>{o(!1)})},[]),isLoading:e,isSuccess:t,isError:l,error:r,data:b}};import{useCallback as zn,useState as Oe}from"react";var $n=()=>{let[e,o]=Oe(!1),[t,i]=Oe(!1),[l,s]=Oe(!1),[r,f]=Oe(null),[b,m]=Oe(null);return{handleStartCall:zn(async d=>{var C,g,y,R,P,M,k,z,Z;let u=JSON.parse((C=localStorage.getItem(me))!=null?C:"");if(o(!0),((g=u==null?void 0:u.callData)==null?void 0:g.status)==="IDLE"){let q={action:"CALL",userId:u==null?void 0:u.agentId,phone_number:d==null?void 0:d.mobileNumber};return Q.post(_.CLICK_TO_CALL,q).then(w=>(m(w==null?void 0:w.data),i(!0),w==null?void 0:w.data)).catch(w=>{var h;return s(!0),f(w),(h=w==null?void 0:w.response)==null?void 0:h.data}).finally(()=>{o(!1)})}else if(((y=u==null?void 0:u.callData)==null?void 0:y.status)==="ONCALL"){let q=(P=(R=u==null?void 0:u.conferenceLine)==null?void 0:R.filter(h=>h.line!==1))==null?void 0:P.find(h=>h.status==="IDLE"&&!(h!=null&&h.isCallStart)),w={action:"EXTERNAL_CONFERENCE",operation:`CALL${q.line}`,line_used:String(q.line),thirdparty_no:d==null?void 0:d.mobileNumber,userid:(k=(M=u.callData)==null?void 0:M.agent_id)!=null?k:"",process:(Z=(z=u.callData)==null?void 0:z.process_name)!=null?Z:""};return Q.post(_.CONFERENCE_CALL,w).then(h=>(m(h==null?void 0:h.data),i(!0),x.setConferenceLine(F(c({},q),{isCallStart:!0,status:"ONCALL",phone:d==null?void 0:d.mobileNumber})),x.setOpenConferenceDialog(!0),h==null?void 0:h.data)).catch(h=>{var T;return s(!0),f(h),(T=h==null?void 0:h.response)==null?void 0:T.data}).finally(()=>{o(!1)})}else alert("Agent is not ready")},[]),isLoading:e,isSuccess:t,isError:l,error:r,data:b}};import{useState as on,useEffect as nn}from"react";var qn=()=>{let{process_id:e,process_name:o,status:t,phone_number:i,agent_id:l,convox_id:s}=x.getState().callData,r={phone_number:i,status:t,callReferenceId:s,agent_id:l,process_id:e,process_name:o},[f,b]=on(r);return nn(()=>x.subscribe(()=>{let{process_id:I,process_name:d,status:u,phone_number:C,agent_id:g,convox_id:y}=x.getState().callData;b({phone_number:C,status:u,callReferenceId:y,agent_id:g,process_id:I,process_name:d})}),[]),f},Fn=()=>{let[e,o]=on(x.getSdkAuthToken());return nn(()=>x.subscribe(()=>{o(x.getSdkAuthToken())}),[]),e};import{memo as zs,useCallback as $s}from"react";import{CallEnd as xs,Close as Cs,DragIndicator as Cn,Group as bs,KeyboardArrowDown as ys,Layers as Es,Mic as hs,MicOff as Ss,Pause as Ts,Pending as vs,Phone as Ds,PlayArrow as Ls,SupportAgent as _s,TransferWithinAStation as Is,Upcoming as Rs,WifiCalling3 as As}from"@mui/icons-material";import{Box as re,Button as De,Chip as at,CircularProgress as Be,Fade as bn,IconButton as it,Menu as ft,MenuItem as ws,Paper as yn,TextField as Ns,Tooltip as he,Typography as En,useTheme as ks}from"@mui/material";import{useEffect as He,useRef as Os,useState as ue}from"react";import{useCallback as et,useRef as pt,useState as sn}from"react";function ut(e,o){let[t,i]=sn(e),[l,s]=sn(!1),r=pt(),f=pt({x:0,y:0}),b=pt({x:0,y:0}),m=et(C=>{let g=r.current;if(!g)return;let y=g.getBoundingClientRect(),R=window.innerWidth,P=window.innerHeight,M={x:Math.max(0,Math.min(C.x,R-y.width)),y:Math.max(0,Math.min(C.y,P-y.height))};i(M),o==null||o(M)},[o]),I=et((C,g)=>{s(!0),f.current={x:C,y:g},b.current=t;let y=(k,z)=>{let Z=k-f.current.x,q=z-f.current.y;m({x:b.current.x+Z,y:b.current.y+q})},R=k=>{k.preventDefault(),y(k.clientX,k.clientY)},P=k=>{k.preventDefault();let z=k.touches[0];z&&y(z.clientX,z.clientY)},M=()=>{s(!1),document.removeEventListener("mousemove",R),document.removeEventListener("mouseup",M),document.removeEventListener("touchmove",P),document.removeEventListener("touchend",M)};document.addEventListener("mousemove",R),document.addEventListener("mouseup",M),document.addEventListener("touchmove",P,{passive:!1}),document.addEventListener("touchend",M)},[t,m]),d=et(C=>{C.preventDefault(),I(C.clientX,C.clientY)},[I]),u=et(C=>{C.preventDefault();let g=C.touches[0];g&&I(g.clientX,g.clientY)},[I]);return{position:t,isDragging:l,dragRef:r,handleMouseDown:d,handleTouchStart:u}}import{useState as Kn,useEffect as Wn}from"react";function Se(){let[e,o]=Kn(x.getState());return Wn(()=>x.subscribe(()=>{o(x.getState())}),[]),e}import{useCallback as Vn,useReducer as Zn}from"react";import{createContext as Gn,useContext as Yn,useState as gt}from"react";import{Snackbar as jn,Alert as Xn}from"@mui/material";import{jsx as an,jsxs as Jn}from"react/jsx-runtime";var ln=Gn(void 0),Ee=()=>{let e=Yn(ln);if(!e)throw new Error("useToast must be used inside ToastProvider");return e},rn=({children:e})=>{let[o,t]=gt(!1),[i,l]=gt(""),[s,r]=gt("info"),f=(b,m="info")=>{l(b),r(m),t(!0)};return Jn(ln.Provider,{value:{showToast:f},children:[e,an(jn,{open:o,color:s,autoHideDuration:3e3,onClose:()=>t(!1),anchorOrigin:{vertical:"top",horizontal:"right"},children:an(Xn,{variant:"filled",severity:s,onClose:()=>t(!1),sx:{width:"100%"},children:i})})]})};var Qn={isLoading:!1,isSuccess:!1,isError:!1,error:null,data:null},es=(e,o)=>{if(o.type==="isLoading")return F(c({},e),{isLoading:o.payload});if(o.type==="isSuccess")return F(c({},e),{isSuccess:!0,data:o.payload});if(o.type==="isError")return F(c({},e),{isError:!0,error:o.payload});if(o.type==="reset")return{isLoading:!1,isSuccess:!1,isError:!1,error:null,data:null};throw Error("Unknown action.")};var le=(e={})=>{let{onSuccess:o=null,onError:t=null,disabledSuccessToast:i=!1}=e,{showToast:l}=Ee(),[s,r]=Zn(es,Qn);return[Vn((b,m,I={})=>{r({type:"isLoading",payload:!0}),Q.post(b,m,I).then(d=>{var u,C;r({type:"isSuccess",payload:d.data}),o==null||o(d.data,m),console.log((u=d.data)==null?void 0:u.message,"res45"),i||l((C=d.data)==null?void 0:C.message,"success")}).catch(d=>{var C,g,y,R,P,M,k,z,Z,q,w,h;let u={status:(g=(C=d.response)==null?void 0:C.status)!=null?g:500,message:((R=(y=d.response)==null?void 0:y.data)==null?void 0:R.detail)||((M=(P=d.response)==null?void 0:P.data)==null?void 0:M.message)||d.message||"An unknown error occurred",data:(z=(k=d.response)==null?void 0:k.data)!=null?z:null,statusText:(q=(Z=d.response)==null?void 0:Z.statusText)!=null?q:"",code:(w=d==null?void 0:d.code)!=null?w:"",name:(h=d==null?void 0:d.name)!=null?h:""};l(u.message,"error"),r({type:"isError",payload:u}),t==null||t(u,m)}).finally(()=>{r({type:"isLoading",payload:!1})})},[o,t,l]),s]};import{Call as ot,CallEnd as cn,CallSplit as ns,Close as st,Mic as ss,MicOff as as,Pause as is,PhoneDisabled as ls,PlayArrow as rs,SupportAgent as nt}from"@mui/icons-material";import{Box as O,Button as ae,Dialog as Ue,IconButton as be,Paper as ve,TextField as Te,Typography as te,Autocomplete as dn,Tooltip as Pe,useTheme as cs,TableContainer as ds,Table as ps,TableHead as us,TableRow as pn,TableCell as pe,TableBody as gs,CircularProgress as xe}from"@mui/material";import{useEffect as fs,useState as Ce}from"react";import{useTheme as ts}from"@mui/material";var os=({disabled:e,enabled:o,outlined:t})=>{let i=ts();return{disabled:c({padding:"0px",margin:"0px",minWidth:"40px !important",borderRadius:"16px",border:"1px solid rgb(206, 204, 204)",height:"40px","&:hover":{boxShadow:" 0px 2px 2px rgba(0, 0, 0, 0.79)",border:`1px solid ${i.palette.primary.main}`},"&:active":{bgcolor:"primary.main",boxShadow:`inset 1px -2px 4px ${i.palette.primary.light}`}},e),enabled:c({padding:"0px",margin:"0px",minWidth:"40px 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0:w.disabled)||{},enabled:((h=o.sdkConfig)==null?void 0:h.enabled)||{},outlined:((T=o.sdkConfig)==null?void 0:T.outlined)||{}}),r=cs(),[f,b]=Ce(!1),[m,I]=Ce(!1),[d,u]=Ce(!1),[C,g]=Ce(!1),[y,R]=Ce(!1),P=(L,S)=>{x.setConferenceLine(c(c({},L),S))},M=(L,S)=>{var G,B,j,X;let N=c(c({},L),S);b(!0);let W={action:"EXTERNAL_CONFERENCE",operation:`CALL${N.line}`,line_used:String(N.line),thirdparty_no:N.phone,userid:(B=(G=o.callData)==null?void 0:G.agent_id)!=null?B:"",process:(X=(j=o.callData)==null?void 0:j.process_name)!=null?X:""};Q.post(_.CONFERENCE_CALL,W).then(A=>{var D;t((D=A.data)==null?void 0:D.message,"success"),x.setConferenceLine(c(c({},L),S))}).catch(A=>{var $,J,V,Y;let D=((J=($=A.response)==null?void 0:$.data)==null?void 0:J.detail)||((Y=(V=A.response)==null?void 0:V.data)==null?void 0:Y.message)||A.message||"An unknown error occurred";t(D,"error")}).finally(()=>{b(!1)})},k=(L,S)=>{var G,B,j,X;let N=c(c({},L),S);I(!0);let 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o!="string"||o.trim().length===0)throw new Error("SDK initialization failed: Tenant ID is required and must be a non-empty string");if(!t||typeof t!="string"||t.trim().length===0)throw new Error("SDK initialization failed: Agent ID is required and must be a non-empty string");try{let l=await dt.init({apiKey:e.trim(),tenantId:o.trim(),agentId:t.trim(),baseUrl:H});if(l)console.log("SDK initialized successfully"),x.initialize(e.trim(),o.trim(),t.trim(),i,l);else throw console.error("SDK initialization failed: Event tracker initialization returned false"),x.setInitCheck(),new Error("SDK initialization failed: Unable to establish connection with the CTI system")}catch(l){throw console.error("SDK initialization error:",l),x.setInitCheck(),l instanceof Error?l:new Error(`SDK initialization failed: ${String(l)}`)}}function Mi(){return"6.x.x"}function Bi(){return x.getState().isInitialized}export{Tn as CallControlPanel,Fn as getAuthorizationToken,Mi as getSDKVersion,Ui as initSDK,Bi as isSDKInitialized,$n as useClickToCall,Hn as useEndCall,qn as useGetCallerData,Mn as useLogout};
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