call-control-sdk 5.4.6 → 5.4.8

package/dist/index.js

@@ -1,2 +1,2 @@
-"use strict";var nn=Object.create;var _e=Object.defineProperty,sn=Object.defineProperties,an=Object.getOwnPropertyDescriptor,ln=Object.getOwnPropertyDescriptors,rn=Object.getOwnPropertyNames,Uo=Object.getOwnPropertySymbols,cn=Object.getPrototypeOf,Mo=Object.prototype.hasOwnProperty,pn=Object.prototype.propertyIsEnumerable;var je=(t,o,e)=>o in t?_e(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,p=(t,o)=>{for(var e in o||(o={}))Mo.call(o,e)&&je(t,e,o[e]);if(Uo)for(var e of Uo(o))pn.call(o,e)&&je(t,e,o[e]);return t},te=(t,o)=>sn(t,ln(o));var dn=(t,o)=>{for(var e in o)_e(t,e,{get:o[e],enumerable:!0})},Bo=(t,o,e,i)=>{if(o&&typeof o=="object"||typeof o=="function")for(let r of rn(o))!Mo.call(t,r)&&r!==e&&_e(t,r,{get:()=>o[r],enumerable:!(i=an(o,r))||i.enumerable});return t};var un=(t,o,e)=>(e=t!=null?nn(cn(t)):{},Bo(o||!t||!t.__esModule?_e(e,"default",{value:t,enumerable:!0}):e,t)),gn=t=>Bo(_e({},"__esModule",{value:!0}),t);var ae=(t,o,e)=>je(t,typeof o!="symbol"?o+"":o,e);var Sn={};dn(Sn,{CallControlPanel:()=>tn,initSDK:()=>vn,useClickToCall:()=>qo,useEndCall:()=>zo,useLogout:()=>Fo});module.exports=gn(Sn);var Ye=class{constructor(){ae(this,"state");ae(this,"listeners",[]);ae(this,"STORAGE_KEY","call-control-sdk-state");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=te(p({},this.state),{agentId:e.agentId||"",process:e.process||null,openConferenceDialog:(e==null?void 0:e.openConferenceDialog)||!1,openCallTransferDialog:(e==null?void 0:e.openCallTransferDialog)||!1,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}initialize(o,e,i){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");this.state.agentId=e,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.sdkConfig=p({showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},i),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return p({},this.state)}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=p(p({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var i;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(i=this.state.conferenceLine)==null?void 0:i.map(r=>r.line===o.line?o:r);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},b=new Ye;var Xe=class{constructor(){ae(this,"config",null);ae(this,"ticketId",null);ae(this,"baseUrl","");ae(this,"eventQueue",[]);ae(this,"isOnline",!0);ae(this,"retryQueue",[]);ae(this,"flushTimer",null)}async init(o){this.config=p({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw b.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let i={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(i),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(i)}catch(r){console.warn("Failed to send event, will retry later:",r)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let i=this.eventQueue.findIndex(r=>r.timestamp===o.timestamp);i>-1&&this.eventQueue.splice(i,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let i of o)await this.sendEvent(i);let e=[...this.retryQueue];this.retryQueue=[];for(let i of e)try{await i()}catch(r){console.error("Retry failed:",r)}}async makeRequest(o,e){var d;let i=`${this.baseUrl}${o}`,r=((d=this.config)==null?void 0:d.retryAttempts)||3;for(let u=1;u<=r;u++)try{return await fetch(i,e)}catch(x){if(u===r)throw x;let v=Math.min(1e3*Math.pow(2,u-1),1e4);await new Promise(f=>setTimeout(f,v))}throw new Error("Max retries exceeded")}setupAutoTracking(){var i;if(typeof window=="undefined"||!((i=this.config)!=null&&i.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(r=>console.warn("Failed to track page visit:",r)),o.clicks!==!1&&document.addEventListener("click",r=>{var u;let d=r.target;(d.tagName==="BUTTON"||d.tagName==="A"||d.onclick||d.getAttribute("role")==="button"||d instanceof HTMLButtonElement&&d.type==="button")&&this.logEvent("click",{element:d.tagName,text:(u=d.textContent)==null?void 0:u.trim().substring(0,100),href:d.getAttribute("href"),id:d.id,className:d.className,role:d.getAttribute("role"),position:{x:r.clientX,y:r.clientY},timestamp:new Date().toISOString()}).catch(x=>console.warn("Failed to track click:",x))}),o.forms!==!1&&document.addEventListener("submit",r=>{let d=r.target,u=new FormData(d),x={};u.forEach((v,f)=>{x[f]=v.toString()}),this.logEvent("formSubmission",{formId:d.id,action:d.action,method:d.method,fields:Object.keys(x),fieldCount:Object.keys(x).length,timestamp:new Date().toISOString()}).catch(v=>console.warn("Failed to track form submission:",v))}),o.inputs!==!1){let r;document.addEventListener("input",d=>{let u=d.target;(u.tagName==="INPUT"||u.tagName==="TEXTAREA"||u.tagName==="SELECT")&&(clearTimeout(r),r=setTimeout(()=>{var x;this.logEvent("fieldChange",{element:u.tagName,type:u.getAttribute("type"),name:u.getAttribute("name"),id:u.id,valueLength:((x=u.value)==null?void 0:x.length)||0,timestamp:new Date().toISOString()}).catch(v=>console.warn("Failed to track field change:",v))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let r=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:r,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",r=>{this.logEvent("jsError",{message:r.message,filename:r.filename,lineno:r.lineno,colno:r.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",r=>{var d;this.logEvent("unhandledRejection",{reason:(d=r.reason)==null?void 0:d.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let r=window.performance.navigation,d=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:d.navigationStart,loadTime:d.loadEventEnd-d.navigationStart,domReady:d.domContentLoadedEventEnd-d.navigationStart,renderTime:d.loadEventEnd-d.domContentLoadedEventEnd,navigationType:r.type,redirectCount:r.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},Je=new Xe;typeof window!="undefined"&&(window.EventTracker=Je);var fe=require("react");var ze="10.10.102.42",$=`http://${ze}:8095`,fn=`ws://${ze}:8095`,W={v1:"/api/v1"},R={LOGIN:`${$}${W.v1}/cti/login?provider=convox`,READY_AGENT:`${$}${W.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${$}${W.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${$}${W.v1}/cti/calls?provider=convox`,HOLD_CALL:`${$}${W.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${$}${W.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${$}${W.v1}/cti/unmute-call?provider=convox`,END_CALL:`${$}${W.v1}/cti/calls/end?provider=convox`,LOGOUT:`${$}${W.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${$}${W.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${$}${W.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${$}${W.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${$}${W.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${$}${W.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${$}${W.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${$}${W.v1}/cti/users`,PROCESS_LIST:`${$}${W.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${$}${W.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${$}${W.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${$}${W.v1}/users/get_sentiment_analysis`},Ho={WS:`${fn}${W.v1}/cti/ws`};var $o=un(require("axios"));var mn="12345",Ve=$o.default.create({baseURL:$,headers:{"Content-Type":"application/json",Authorization:mn},timeout:6e4});Ve.interceptors.request.use(t=>{let o="12345";return o&&t.headers&&(t.headers.Authorization=`Bearer ${o}`),t},t=>Promise.reject(t instanceof Error?t:new Error(String(t))));Ve.interceptors.response.use(t=>t,async t=>{var e;let o=t.config;return((e=t.response)==null?void 0:e.status)===401&&!o._retry&&(o._retry=!0),Promise.reject(t instanceof Error?t:new Error(String(t)))});var oe=Ve;var xn=()=>{let[t,o]=(0,fe.useState)(!1),[e,i]=(0,fe.useState)(!1),[r,d]=(0,fe.useState)(!1),[u,x]=(0,fe.useState)(null),[v,f]=(0,fe.useState)(null);return{logout:(0,fe.useCallback)(async()=>{var h;let m=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");o(!0);let c={action:"LOGOUTUSER",userId:m.agentId||""};return oe.post(R.LOGOUT,c).then(y=>(b.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),f(y==null?void 0:y.data),i(!0),y==null?void 0:y.data)).catch(y=>{var _;return d(!0),x(y),(_=y==null?void 0:y.response)==null?void 0:_.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:r,error:u,data:v}},Fo=xn;var me=require("react");var zo=()=>{let[t,o]=(0,me.useState)(!1),[e,i]=(0,me.useState)(!1),[r,d]=(0,me.useState)(!1),[u,x]=(0,me.useState)(null),[v,f]=(0,me.useState)(null);return{handleEndCall:(0,me.useCallback)(async m=>{var y,_,U,M,B,O,F,ee,G,N,D,E,ne,se,w;let c=JSON.parse((y=localStorage.getItem("call-control-sdk-state"))!=null?y:"");o(!0);let h={action:"ENDCALL",userId:c==null?void 0:c.agentId,processid:(M=(U=(_=c==null?void 0:c.process)==null?void 0:_.process_id)==null?void 0:U.toString())!=null?M:"",process_name:(O=(B=c==null?void 0:c.process)==null?void 0:B.process_name)!=null?O:"",callreferenceid:(ee=(F=c==null?void 0:c.callData)==null?void 0:F.convox_id)!=null?ee:"",mobile_number:(N=(G=c==null?void 0:c.callData)==null?void 0:G.phone_number)!=null?N:"",disposition:(D=m==null?void 0:m.disposition)!=null?D:"RES",set_followUp:(E=m==null?void 0:m.followUp)!=null?E:"N",callback_date:(ne=m==null?void 0:m.callbackDate)!=null?ne:"",callback_hrs:(se=m==null?void 0:m.callbackHrs)!=null?se:"",callback_mins:(w=m==null?void 0:m.callbackMins)!=null?w:"",endcall_type:"CLOSE"};return oe.post(R.END_CALL,h).then(S=>(b.endCall(),f(S==null?void 0:S.data),i(!0),S==null?void 0:S.data)).catch(S=>{var P;return d(!0),x(S),(P=S==null?void 0:S.response)==null?void 0:P.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:r,error:u,data:v}};var xe=require("react");var qo=()=>{let[t,o]=(0,xe.useState)(!1),[e,i]=(0,xe.useState)(!1),[r,d]=(0,xe.useState)(!1),[u,x]=(0,xe.useState)(null),[v,f]=(0,xe.useState)(null);return{handleStartCall:(0,xe.useCallback)(async m=>{var h,y,_,U,M,B,O,F,ee;let c=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");if(o(!0),((y=c==null?void 0:c.callData)==null?void 0:y.status)==="IDLE"){let G={action:"CALL",userId:c==null?void 0:c.agentId,phone_number:m==null?void 0:m.mobileNumber};return oe.post(R.CLICK_TO_CALL,G).then(N=>(f(N==null?void 0:N.data),i(!0),N==null?void 0:N.data)).catch(N=>{var D;return d(!0),x(N),(D=N==null?void 0:N.response)==null?void 0:D.data}).finally(()=>{o(!1)})}else if(((_=c==null?void 0:c.callData)==null?void 0:_.status)==="ONCALL"){let G=(M=(U=c==null?void 0:c.conferenceLine)==null?void 0:U.filter(D=>D.line!==1))==null?void 0:M.find(D=>D.status==="IDLE"&&!(D!=null&&D.isCallStart)),N={action:"EXTERNAL_CONFERENCE",operation:`CALL${G.line}`,line_used:String(G.line),thirdparty_no:m==null?void 0:m.mobileNumber,userid:(O=(B=c.callData)==null?void 0:B.agent_id)!=null?O:"",process:(ee=(F=c.callData)==null?void 0:F.process_name)!=null?ee:""};return oe.post(R.CONFERENCE_CALL,N).then(D=>(f(D==null?void 0:D.data),i(!0),b.setConferenceLine(te(p({},G),{isCallStart:!0,status:"ONCALL",phone:m==null?void 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