call-control-sdk 5.4.5 → 5.4.6

package/dist/index.mjs

@@ -1,2 +1,2 @@
-var bn=Object.defineProperty,vn=Object.defineProperties;var Sn=Object.getOwnPropertyDescriptors;var Vo=Object.getOwnPropertySymbols;var Tn=Object.prototype.hasOwnProperty,En=Object.prototype.propertyIsEnumerable;var it=(t,o,e)=>o in t?bn(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,l=(t,o)=>{for(var e in o||(o={}))Tn.call(o,e)&&it(t,e,o[e]);if(Vo)for(var e of Vo(o))En.call(o,e)&&it(t,e,o[e]);return t},Q=(t,o)=>vn(t,Sn(o));var ne=(t,o,e)=>it(t,typeof o!="symbol"?o+"":o,e);var lt=class{constructor(){ne(this,"state");ne(this,"listeners",[]);ne(this,"STORAGE_KEY","call-control-sdk-state");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=Q(l({},this.state),{agentId:e.agentId||"",process:e.process||null,openConferenceDialog:(e==null?void 0:e.openConferenceDialog)||!1,openCallTransferDialog:(e==null?void 0:e.openCallTransferDialog)||!1,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}initialize(o,e,a){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");this.state.agentId=e,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.sdkConfig=l({showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},a),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return l({},this.state)}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=l(l({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var a;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(a=this.state.conferenceLine)==null?void 0:a.map(c=>c.line===o.line?o:c);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},y=new lt;var rt=class{constructor(){ne(this,"config",null);ne(this,"ticketId",null);ne(this,"baseUrl","");ne(this,"eventQueue",[]);ne(this,"isOnline",!0);ne(this,"retryQueue",[]);ne(this,"flushTimer",null)}async init(o){this.config=l({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw y.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let a={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(a),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(a)}catch(c){console.warn("Failed to send event, will retry later:",c)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let a=this.eventQueue.findIndex(c=>c.timestamp===o.timestamp);a>-1&&this.eventQueue.splice(a,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let a of o)await this.sendEvent(a);let e=[...this.retryQueue];this.retryQueue=[];for(let a of e)try{await a()}catch(c){console.error("Retry failed:",c)}}async makeRequest(o,e){var r;let a=`${this.baseUrl}${o}`,c=((r=this.config)==null?void 0:r.retryAttempts)||3;for(let p=1;p<=c;p++)try{return await fetch(a,e)}catch(f){if(p===c)throw f;let C=Math.min(1e3*Math.pow(2,p-1),1e4);await new Promise(u=>setTimeout(u,C))}throw new Error("Max retries exceeded")}setupAutoTracking(){var a;if(typeof window=="undefined"||!((a=this.config)!=null&&a.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(c=>console.warn("Failed to track page visit:",c)),o.clicks!==!1&&document.addEventListener("click",c=>{var p;let r=c.target;(r.tagName==="BUTTON"||r.tagName==="A"||r.onclick||r.getAttribute("role")==="button"||r instanceof HTMLButtonElement&&r.type==="button")&&this.logEvent("click",{element:r.tagName,text:(p=r.textContent)==null?void 0:p.trim().substring(0,100),href:r.getAttribute("href"),id:r.id,className:r.className,role:r.getAttribute("role"),position:{x:c.clientX,y:c.clientY},timestamp:new Date().toISOString()}).catch(f=>console.warn("Failed to track click:",f))}),o.forms!==!1&&document.addEventListener("submit",c=>{let r=c.target,p=new FormData(r),f={};p.forEach((C,u)=>{f[u]=C.toString()}),this.logEvent("formSubmission",{formId:r.id,action:r.action,method:r.method,fields:Object.keys(f),fieldCount:Object.keys(f).length,timestamp:new Date().toISOString()}).catch(C=>console.warn("Failed to track form submission:",C))}),o.inputs!==!1){let c;document.addEventListener("input",r=>{let p=r.target;(p.tagName==="INPUT"||p.tagName==="TEXTAREA"||p.tagName==="SELECT")&&(clearTimeout(c),c=setTimeout(()=>{var f;this.logEvent("fieldChange",{element:p.tagName,type:p.getAttribute("type"),name:p.getAttribute("name"),id:p.id,valueLength:((f=p.value)==null?void 0:f.length)||0,timestamp:new Date().toISOString()}).catch(C=>console.warn("Failed to track field change:",C))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let c=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:c,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",c=>{this.logEvent("jsError",{message:c.message,filename:c.filename,lineno:c.lineno,colno:c.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",c=>{var r;this.logEvent("unhandledRejection",{reason:(r=c.reason)==null?void 0:r.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let c=window.performance.navigation,r=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:r.navigationStart,loadTime:r.loadEventEnd-r.navigationStart,domReady:r.domContentLoadedEventEnd-r.navigationStart,renderTime:r.loadEventEnd-r.domContentLoadedEventEnd,navigationType:c.type,redirectCount:c.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},ct=new rt;typeof window!="undefined"&&(window.EventTracker=ct);import{useCallback as _n,useState as Re}from"react";var Qe="10.10.102.42",U=`http://${Qe}:8095`,Dn=`ws://${Qe}:8095`,z={v1:"/api/v1"},L={LOGIN:`${U}${z.v1}/cti/login?provider=convox`,READY_AGENT:`${U}${z.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${U}${z.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${U}${z.v1}/cti/calls?provider=convox`,HOLD_CALL:`${U}${z.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${U}${z.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${U}${z.v1}/cti/unmute-call?provider=convox`,END_CALL:`${U}${z.v1}/cti/calls/end?provider=convox`,LOGOUT:`${U}${z.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${U}${z.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${U}${z.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${U}${z.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${U}${z.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${U}${z.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${U}${z.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${U}${z.v1}/cti/users`,PROCESS_LIST:`${U}${z.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${U}${z.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${U}${z.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${U}${z.v1}/users/get_sentiment_analysis`},Qo={WS:`${Dn}${z.v1}/cti/ws`};import Ln from"axios";var In="12345",pt=Ln.create({baseURL:U,headers:{"Content-Type":"application/json",Authorization:In},timeout:6e4});pt.interceptors.request.use(t=>{let o="12345";return o&&t.headers&&(t.headers.Authorization=`Bearer ${o}`),t},t=>Promise.reject(t instanceof Error?t:new Error(String(t))));pt.interceptors.response.use(t=>t,async t=>{var e;let o=t.config;return((e=t.response)==null?void 0:e.status)===401&&!o._retry&&(o._retry=!0),Promise.reject(t instanceof Error?t:new Error(String(t)))});var ee=pt;var wn=()=>{let[t,o]=Re(!1),[e,a]=Re(!1),[c,r]=Re(!1),[p,f]=Re(null),[C,u]=Re(null);return{logout:_n(async()=>{var h;let g=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");o(!0);let i={action:"LOGOUTUSER",userId:g.agentId||""};return ee.post(L.LOGOUT,i).then(x=>(y.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),u(x==null?void 0:x.data),a(!0),x==null?void 0:x.data)).catch(x=>{var I;return r(!0),f(x),(I=x==null?void 0:x.response)==null?void 0:I.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:C}},Rn=wn;import{useCallback as kn,useState as ke}from"react";var An=()=>{let[t,o]=ke(!1),[e,a]=ke(!1),[c,r]=ke(!1),[p,f]=ke(null),[C,u]=ke(null);return{handleEndCall:kn(async g=>{var x,I,N,O,_,P,$,G,F,A,S,v,Z,oe,w;let i=JSON.parse((x=localStorage.getItem("call-control-sdk-state"))!=null?x:"");o(!0);let h={action:"ENDCALL",userId:i==null?void 0:i.agentId,processid:(O=(N=(I=i==null?void 0:i.process)==null?void 0:I.process_id)==null?void 0:N.toString())!=null?O:"",process_name:(P=(_=i==null?void 0:i.process)==null?void 0:_.process_name)!=null?P:"",callreferenceid:(G=($=i==null?void 0:i.callData)==null?void 0:$.convox_id)!=null?G:"",mobile_number:(A=(F=i==null?void 0:i.callData)==null?void 0:F.phone_number)!=null?A:"",disposition:(S=g==null?void 0:g.disposition)!=null?S:"RES",set_followUp:(v=g==null?void 0:g.followUp)!=null?v:"N",callback_date:(Z=g==null?void 0:g.callbackDate)!=null?Z:"",callback_hrs:(oe=g==null?void 0:g.callbackHrs)!=null?oe:"",callback_mins:(w=g==null?void 0:g.callbackMins)!=null?w:"",endcall_type:"CLOSE"};return ee.post(L.END_CALL,h).then(b=>(y.endCall(),u(b==null?void 0:b.data),a(!0),b==null?void 0:b.data)).catch(b=>{var R;return r(!0),f(b),(R=b==null?void 0:b.response)==null?void 0:R.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:C}};import{useCallback as Nn,useState as Ae}from"react";var Pn=()=>{let[t,o]=Ae(!1),[e,a]=Ae(!1),[c,r]=Ae(!1),[p,f]=Ae(null),[C,u]=Ae(null);return{handleStartCall:Nn(async g=>{var h,x,I,N,O,_,P,$,G;let i=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");if(o(!0),((x=i==null?void 0:i.callData)==null?void 0:x.status)==="IDLE"){let F={action:"CALL",userId:i==null?void 0:i.agentId,phone_number:g==null?void 0:g.mobileNumber};return ee.post(L.CLICK_TO_CALL,F).then(A=>(u(A==null?void 0:A.data),a(!0),A==null?void 0:A.data)).catch(A=>{var S;return r(!0),f(A),(S=A==null?void 0:A.response)==null?void 0:S.data}).finally(()=>{o(!1)})}else if(((I=i==null?void 0:i.callData)==null?void 0:I.status)==="ONCALL"){let F=(O=(N=i==null?void 0:i.conferenceLine)==null?void 0:N.filter(S=>S.line!==1))==null?void 0:O.find(S=>S.status==="IDLE"&&!(S!=null&&S.isCallStart)),A={action:"EXTERNAL_CONFERENCE",operation:`CALL${F.line}`,line_used:String(F.line),thirdparty_no:g==null?void 0:g.mobileNumber,userid:(P=(_=i.callData)==null?void 0:_.agent_id)!=null?P:"",process:(G=($=i.callData)==null?void 0:$.process_name)!=null?G:""};return ee.post(L.CONFERENCE_CALL,A).then(S=>(u(S==null?void 0:S.data),a(!0),y.setConferenceLine(Q(l({},F),{isCallStart:!0,status:"ONCALL",phone:g==null?void 0:g.mobileNumber})),y.setOpenConferenceDialog(!0),S==null?void 0:S.data)).catch(S=>{var v;return r(!0),f(S),(v=S==null?void 0:S.response)==null?void 0:v.data}).finally(()=>{o(!1)})}else alert("Agent is not ready")},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:C}};import{CallEnd as rs,Close as cs,DragIndicator as un,Group as ps,KeyboardArrowDown as ds,Layers as us,Mic as gs,MicOff as fs,Pause as ms,Pending as xs,Phone as Cs,PlayArrow as hs,SupportAgent as ys,TransferWithinAStation as bs,Upcoming as vs,WifiCalling3 as Ss}from"@mui/icons-material";import{Box as ce,Button as Te,Chip as nt,CircularProgress as Be,Fade as gn,IconButton as st,Menu as ft,MenuItem as fn,Paper as mn,TextField as Ts,Tooltip as ye,Typography as xn,useTheme as Es}from"@mui/material";import{useCallback as Ds,useEffect as at,useRef as Ls,useState as ge}from"react";import{useCallback as Ze,useRef as dt,useState as Zo}from"react";function ut(t,o){let[e,a]=Zo(t),[c,r]=Zo(!1),p=dt(),f=dt({x:0,y:0}),C=dt({x:0,y:0}),u=Ze(h=>{let x=p.current;if(!x)return;let 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x=h.touches[0];x&&m(x.clientX,x.clientY)},[m]);return{position:e,isDragging:c,dragRef:p,handleMouseDown:g,handleTouchStart:i}}import{useState as On,useEffect as Un}from"react";function be(){let[t,o]=On(y.getState());return Un(()=>y.subscribe(()=>{o(y.getState())}),[]),t}import{useCallback as zn,useReducer as qn}from"react";import{createContext as Mn,useContext as Bn,useState as gt}from"react";import{Snackbar as Hn,Alert as $n}from"@mui/material";import{jsx as en,jsxs as Fn}from"react/jsx-runtime";var tn=Mn(void 0),Ne=()=>{let t=Bn(tn);if(!t)throw new Error("useToast must be used inside ToastProvider");return t},on=({children:t})=>{let[o,e]=gt(!1),[a,c]=gt(""),[r,p]=gt("info"),f=(C,u="info")=>{c(C),p(u),e(!0)};return Fn(tn.Provider,{value:{showToast:f},children:[t,en(Hn,{open:o,color:r,autoHideDuration:3e3,onClose:()=>e(!1),anchorOrigin:{vertical:"top",horizontal:"right"},children:en($n,{variant:"filled",severity:r,onClose:()=>e(!1),sx:{width:"100%"},children:a})})]})};var 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0:me.toUpperCase())==="WRAPUP")&&(s.stopPropagation(),N(!0))},sx:((wo=(_o=e.callData)==null?void 0:_o.status)==null?void 0:wo.toUpperCase())==="ONCALL"||((ko=(Ro=e.callData)==null?void 0:Ro.status)==null?void 0:ko.toUpperCase())==="RINGING"||((No=(Ao=e.callData)==null?void 0:Ao.status)==null?void 0:No.toUpperCase())==="WRAPUP"?Q(l({},c),{borderRight:"1px",backgroundColor:"error.main",minWidth:"60px !important",boxShadow:" 0px 2px 1px #5f3f3f",border:`1px solid ${o.palette.error.light}`,height:"40px","&:hover":{bgcolor:"error.light",boxShadow:" 0px 2px 1px #5f3f3f",border:`0px solid ${o.palette.error.light}`},"&:active":{bgcolor:"error.light",boxShadow:`inset 1px -2px 4px ${o.palette.primary.light}`}}):Q(l({},a),{minWidth:"60px !important"}),disabled:((Oo=(Po=e.callData)==null?void 0:Po.status)==null?void 0:Oo.toUpperCase())!=="ONCALL"&&((Mo=(Uo=e.callData)==null?void 0:Uo.status)==null?void 0:Mo.toUpperCase())!=="RINGING"&&((Ho=(Bo=e.callData)==null?void 0:Bo.status)==null?void 0:Ho.toUpperCase())!=="WRAPUP"||De,children:De?d(Be,{size:"20px",color:"error"}):d(rs,{})})})]})]})})})}),d(gn,{in:!0,timeout:300,children:de(mn,{ref:W,elevation:q?4:1,sx:{position:"absolute",left:R.x,top:R.y,borderRadius:2,bgcolor:"background.paper",zIndex:Number.MAX_SAFE_INTEGER,transition:o.transitions.create(["box-shadow","transform"],{duration:o.transitions.duration.short}),visibility:u&&(($o=e.sdkConfig)!=null&&$o.enableSoftPhone)?"visible":"hidden",userSelect:"none"},children:[de(ce,{sx:{display:"flex",alignItems:"center",justifyContent:"space-between",cursor:"all-scroll",padding:"0px 10px"},onMouseDown:B,onTouchStart:j,children:[d(un,{sx:{transform:"rotate(90deg)",color:"#7b7b7b"}})," ",d(st,{onClick:()=>m(!1),children:d(cs,{})})]}),d(ce,{children:d("iframe",{src:`https://${Qe}/ConVoxCCS/iframe?agent_id=${e.agentId}&process_id=${(Fo=e.process)==null?void 0:Fo.process_id}`,height:380,width:420,allow:"camera; microphone; autoplay",style:{border:"none"}})})]})}),d(ft,{anchorEl:h,open:!!h,onClose:Ge,onClick:s=>s.stopPropagation(),sx:{zIndex:99999},children:de(ce,{sx:{all:"unset",padding:"10px","&hover":{backgroundColor:"white"}},children:[d(Ts,{size:"small",value:G,placeholder:"Enter Mobile No.",onChange:s=>{F(s.target.value)}}),d(st,{color:"info",onClick:()=>{Xe(G)},children:H?d(Be,{size:"20px",sx:{color:o.palette.success.main}}):d(Cs,{color:"success"})})]})}),de(ft,{anchorEl:g,open:!!g,onClose:je,onClick:s=>s.stopPropagation(),sx:{zIndex:99999},children:[d(fn,{onClick:()=>Ie("Lunch"),children:"- Lunch"}),d(fn,{onClick:()=>Ie("Tea"),children:"- Tea"})]}),d(ft,{anchorEl:f,open:!!f,onClose:We,onClick:s=>s.stopPropagation(),sx:{zIndex:99999},children:de(ce,{sx:{display:"flex",justifyContent:"flex-start",flexDirection:"column",padding:"0px 10px","&hover":{backgroundColor:"white"}},children:[d(nt,{icon:d(us,{color:"secondary"}),variant:"outlined",label:"Waiting - 25",sx:{margin:"4px 2px"}}),d(nt,{icon:d(xs,{color:"info"}),label:"Pending - 99+",variant:"outlined",sx:{margin:"4px 2px"}}),d(nt,{icon:d(vs,{color:"success"}),variant:"outlined",label:"Upcoming - 66",sx:{margin:"4px 2px"}})]})}),!!e.openConferenceDialog&&d(ln,{}),!!e.openCallTransferDialog&&d(rn,{open:e.openCallTransferDialog}),!!I&&d(cn,{open:I,setOpen:N,onSubmitDisposition:Ce}),!!P&&d(dn,{open:P,setOpen:$})]})}import{jsx as _s}from"react/jsx-runtime";var hn=({children:t})=>_s(on,{children:t});import{jsx as yn}from"react/jsx-runtime";function ws({onDataChange:t}){return yn(hn,{children:yn(Cn,{onDataChange:t})})}function ri({apiKey:t,tenantId:o,agentId:e,sdkConfig:a}){ct.init({apiKey:t,tenantId:o,agentId:e,baseUrl:U}).then(c=>{c?(console.log("SDK initialized successfully"),y.initialize(t,e,a)):(console.log("SDK initialization failed"),y.setInitCheck())})}export{ws as CallControlPanel,ri as initSDK,Pn as useClickToCall,An as useEndCall,Rn as useLogout};
+var vn=Object.defineProperty,Sn=Object.defineProperties;var Tn=Object.getOwnPropertyDescriptors;var Vo=Object.getOwnPropertySymbols;var En=Object.prototype.hasOwnProperty,Dn=Object.prototype.propertyIsEnumerable;var it=(t,o,e)=>o in t?vn(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,l=(t,o)=>{for(var e in o||(o={}))En.call(o,e)&&it(t,e,o[e]);if(Vo)for(var e of Vo(o))Dn.call(o,e)&&it(t,e,o[e]);return t},Q=(t,o)=>Sn(t,Tn(o));var ne=(t,o,e)=>it(t,typeof o!="symbol"?o+"":o,e);var lt=class{constructor(){ne(this,"state");ne(this,"listeners",[]);ne(this,"STORAGE_KEY","call-control-sdk-state");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=Q(l({},this.state),{agentId:e.agentId||"",process:e.process||null,openConferenceDialog:(e==null?void 0:e.openConferenceDialog)||!1,openCallTransferDialog:(e==null?void 0:e.openCallTransferDialog)||!1,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}initialize(o,e,a){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");this.state.agentId=e,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.sdkConfig=l({showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},a),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return l({},this.state)}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=l(l({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var a;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(a=this.state.conferenceLine)==null?void 0:a.map(c=>c.line===o.line?o:c);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},h=new lt;var rt=class{constructor(){ne(this,"config",null);ne(this,"ticketId",null);ne(this,"baseUrl","");ne(this,"eventQueue",[]);ne(this,"isOnline",!0);ne(this,"retryQueue",[]);ne(this,"flushTimer",null)}async init(o){this.config=l({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw h.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let a={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(a),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(a)}catch(c){console.warn("Failed to send event, will retry later:",c)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let a=this.eventQueue.findIndex(c=>c.timestamp===o.timestamp);a>-1&&this.eventQueue.splice(a,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let a of o)await this.sendEvent(a);let e=[...this.retryQueue];this.retryQueue=[];for(let a of e)try{await a()}catch(c){console.error("Retry failed:",c)}}async makeRequest(o,e){var r;let a=`${this.baseUrl}${o}`,c=((r=this.config)==null?void 0:r.retryAttempts)||3;for(let p=1;p<=c;p++)try{return await fetch(a,e)}catch(f){if(p===c)throw f;let y=Math.min(1e3*Math.pow(2,p-1),1e4);await new Promise(u=>setTimeout(u,y))}throw new Error("Max retries exceeded")}setupAutoTracking(){var a;if(typeof window=="undefined"||!((a=this.config)!=null&&a.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(c=>console.warn("Failed to track page visit:",c)),o.clicks!==!1&&document.addEventListener("click",c=>{var p;let r=c.target;(r.tagName==="BUTTON"||r.tagName==="A"||r.onclick||r.getAttribute("role")==="button"||r instanceof HTMLButtonElement&&r.type==="button")&&this.logEvent("click",{element:r.tagName,text:(p=r.textContent)==null?void 0:p.trim().substring(0,100),href:r.getAttribute("href"),id:r.id,className:r.className,role:r.getAttribute("role"),position:{x:c.clientX,y:c.clientY},timestamp:new Date().toISOString()}).catch(f=>console.warn("Failed to track click:",f))}),o.forms!==!1&&document.addEventListener("submit",c=>{let r=c.target,p=new FormData(r),f={};p.forEach((y,u)=>{f[u]=y.toString()}),this.logEvent("formSubmission",{formId:r.id,action:r.action,method:r.method,fields:Object.keys(f),fieldCount:Object.keys(f).length,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track form submission:",y))}),o.inputs!==!1){let c;document.addEventListener("input",r=>{let p=r.target;(p.tagName==="INPUT"||p.tagName==="TEXTAREA"||p.tagName==="SELECT")&&(clearTimeout(c),c=setTimeout(()=>{var f;this.logEvent("fieldChange",{element:p.tagName,type:p.getAttribute("type"),name:p.getAttribute("name"),id:p.id,valueLength:((f=p.value)==null?void 0:f.length)||0,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track field change:",y))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let c=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:c,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",c=>{this.logEvent("jsError",{message:c.message,filename:c.filename,lineno:c.lineno,colno:c.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",c=>{var r;this.logEvent("unhandledRejection",{reason:(r=c.reason)==null?void 0:r.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let c=window.performance.navigation,r=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:r.navigationStart,loadTime:r.loadEventEnd-r.navigationStart,domReady:r.domContentLoadedEventEnd-r.navigationStart,renderTime:r.loadEventEnd-r.domContentLoadedEventEnd,navigationType:c.type,redirectCount:c.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},ct=new rt;typeof window!="undefined"&&(window.EventTracker=ct);import{useCallback as wn,useState as Ae}from"react";var Qe="10.10.102.42",M=`http://${Qe}:8095`,Ln=`ws://${Qe}:8095`,z={v1:"/api/v1"},_={LOGIN:`${M}${z.v1}/cti/login?provider=convox`,READY_AGENT:`${M}${z.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${M}${z.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${M}${z.v1}/cti/calls?provider=convox`,HOLD_CALL:`${M}${z.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${M}${z.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${M}${z.v1}/cti/unmute-call?provider=convox`,END_CALL:`${M}${z.v1}/cti/calls/end?provider=convox`,LOGOUT:`${M}${z.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${M}${z.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${M}${z.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${M}${z.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${M}${z.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${M}${z.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${M}${z.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${M}${z.v1}/cti/users`,PROCESS_LIST:`${M}${z.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${M}${z.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${M}${z.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${M}${z.v1}/users/get_sentiment_analysis`},Qo={WS:`${Ln}${z.v1}/cti/ws`};import In from"axios";var _n="12345",pt=In.create({baseURL:M,headers:{"Content-Type":"application/json",Authorization:_n},timeout:6e4});pt.interceptors.request.use(t=>{let o="12345";return o&&t.headers&&(t.headers.Authorization=`Bearer ${o}`),t},t=>Promise.reject(t instanceof Error?t:new Error(String(t))));pt.interceptors.response.use(t=>t,async t=>{var e;let o=t.config;return((e=t.response)==null?void 0:e.status)===401&&!o._retry&&(o._retry=!0),Promise.reject(t instanceof Error?t:new Error(String(t)))});var Z=pt;var Rn=()=>{let[t,o]=Ae(!1),[e,a]=Ae(!1),[c,r]=Ae(!1),[p,f]=Ae(null),[y,u]=Ae(null);return{logout:wn(async()=>{var x;let g=JSON.parse((x=localStorage.getItem("call-control-sdk-state"))!=null?x:"");o(!0);let i={action:"LOGOUTUSER",userId:g.agentId||""};return Z.post(_.LOGOUT,i).then(C=>(h.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),u(C==null?void 0:C.data),a(!0),C==null?void 0:C.data)).catch(C=>{var L;return r(!0),f(C),(L=C==null?void 0:C.response)==null?void 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K={action:"EXTERNAL_CONFERENCE",operation:k,hold_channel_no:k==="HOLDUSER"?`hold${W.line}`:`unhold${W.line}`,userid:(j=(U=o.callData)==null?void 0:U.agent_id)!=null?j:"",process:(w=(Y=o.callData)==null?void 0:Y.process_name)!=null?w:""};Z.post(_.CONFERENCE_CALL_HOLD_OR_UN_HOLD,K).then(E=>{var $;e(($=E.data)==null?void 0:$.message,"success"),h.setConferenceLine(l(l({},I),b))}).catch(E=>{var X,J,G,ce;let $=((J=(X=E.response)==null?void 0:X.data)==null?void 0:J.detail)||((ce=(G=E.response)==null?void 0:G.data)==null?void 0:ce.message)||E.message||"An unknown error occurred";e($,"error")}).finally(()=>{i(!1)})},V=(I,b,k)=>{var U,j,Y,w;let W=l(l({},I),b);C(!0);let K={action:"EXTERNAL_CONFERENCE",operation:k,channel_no:k==="MUTEUSER"?`mute${W.line}`:`play${W.line}`,userid:(j=(U=o.callData)==null?void 0:U.agent_id)!=null?j:"",thirdparty_no:W.phone,process:(w=(Y=o.callData)==null?void 0:Y.process_name)!=null?w:""};Z.post(_.CONFERENCE_CALL_MUTE_OT_UN_MUTE,K).then(E=>{var $;e(($=E.data)==null?void 0:$.message,"success"),h.setConferenceLine(l(l({},I),b))}).catch(E=>{var X,J,G,ce;let $=((J=(X=E.response)==null?void 0:X.data)==null?void 0:J.detail)||((ce=(G=E.response)==null?void 0:G.data)==null?void 0:ce.message)||E.message||"An unknown error occurred";e($,"error")}).finally(()=>{C(!1)})},q=(I,b)=>{var K,U,j,Y;let k=l(l({},I),b);N(!0);let W={action:"EXTERNAL_CONFERENCE",operation:"HANGUP_CHANNEL",line_used:String(k.line-1),user_type:`THIRDPARTY${k.line-1}`,thirdparty_no:k.phone,userid:(U=(K=o.callData)==null?void 0:K.agent_id)!=null?U:"",process:(Y=(j=o.callData)==null?void 0:j.process_name)!=null?Y:""};Z.post(_.CONFERENCE_CALL_END,W).then(w=>{var E;e((E=w.data)==null?void 0:E.message,"success"),h.setConferenceLine(l(l({},I),b))}).catch(w=>{var $,X,J,G;let E=((X=($=w.response)==null?void 0:$.data)==null?void 0:X.detail)||((G=(J=w.response)==null?void 0:J.data)==null?void 0:G.message)||w.message||"An unknown error 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